Hilton Garden Inn London Heathrow Terminals 2 and 3 in Hillingdon

Arrived late last night after 30hrs plus of travel via access through walkway from Terminal 3 to Terminal 2. Staff member Sanjay and one other tried patiently to help set up a SIM card for me so it was nearly midnight when I got to bed. Room perfect especially the king size bed! Another staff member Jurisa continued to rectify my Sim problem this morning. I must commend the reception team here on their care, helpfulness and efficiency in every way - Hilton is lucky to have them as their front desk “face”. All other amenities very good and I would certainly return! So convenient for those travelling in and out of LHR!

There’s an onsite washing machine and dryer for 5 pounds each load

Rooms - We had a regular king room, and it was a bit small. Tight pinch space between the end of the bed and the desk. The curtains did not work when we first arrived. They were fixed quickly after our first request. The bathroom is also small but usable. It's the shower that I did not like. Again, another Hilton has a half wall in the shower. Water goes on the ground. I am not sure what architect recommended this for hotels in Europe, but there is a special place in hell for him or her. Service - Excellent. Very friendly and responsive. Thank you to the manager who got us a "top sheet" for our bed. She is our hero. The breakfast team was also very good. They knew I wanted poached eggs by the third day. They are buzzing around at 6:30. Such big smiles too. TY to housekeeping on Floor 1 - You kept the room spotless. Location. About a four minute walk to the closest Underground station. We used it to go everywhere. Lots of things to do close by as well.

Broken water machine, no free water included with 300 dollar a night room, charged me like 3 bucks for each small bottle of water to make up for it, gee thanks. Extreme lack of service at the hotel in multiple areas with interactions with employees, was just odd. The other hotel we stayed at in London was exceptional in service at almost half the cost. Sometimes it’s the small things in life that make all the difference, something as simple as water. Would never stay again

The location is the best for the short stay and easy to access terminal 4. The room was quite nice and clean. Staff are really helpful. Nice breakfast in the morning and had a big lounge next to the reception. The food is a bit pricy.

Perfect for terminal 2 and 3 with the shuttle to maple parking right outside

The hotel itself is good business standard, and the staff extraordinarily helpful and friendly. However, you learn to value a professionally managed hotel when things go south and this one is perfect in this regard! When I foolishly left my brand new iPad in my room and took off to Germany, the house keeping found and stored it immediately. After an email with the reception, the iPad was packaged and returned to me WITHOUT ADDITIONAL COST or even accepting a reward. It is not usual anymore to feel treated like a valued guest these days, but here I very much did! Thank you Gagan, Ana and all who helped!

What a convenient place to stay upon arriving in London at Heathrow. We stay here upon arrival and the night before we depart. It saves us 2 days of a rental car. Also it is great to not have to leave airport. You walk to the hotel and decompress and stretch out as the body adjusts to the time change from long flights.

My wife and I stayed here the night before our flight back to the US. Great location as we could walk directly into the terminal the next morning. The room was extremely clean and was completely soundproof. The bed was very comfortable. The restaurant on level 2 is fantastic! I highly recommend eating there. The bar on the 14th floor is top notch. What a way to relax before a long flight! Great job HGI. Staff is phenomenal.

Really good hotel ideal for all transport. Friendly staff service is very good. London prices in bars .

Super convenient for stays at LHR. Restaurant serves great food. Room was clean and comfortable.

Convenient hotel next to Terminal 2/3. The room is comfortable and sufficiently spacious for one night. The best choice if you have an early flight to catch.

The best thing about this hotel is convenience. The room was clean, minus 1 hair on the bed. It has a good view, complimentary Wi-Fi, gym, and much more. However, you can save some money like I did and grab dinner from Terminal 2 if you don't want to go to the hotel restaurant or bar.

Extremely unprofessional and disrespectful employees. Would not let me check into a room that was already booked in my name. Workers implied that we couldn’t afford to stay there. I was charged for early check in which is fine, what threw me off is the money was supposed to be credited to my room. Just to find I would be getting charged extra. I don’t care if this hotel was heaven. If that’s the treatment you get I want no part of it. Never again!

Absolutely despised my stay here. They made me wait over 1 hour and tried to kick me out saying that I didn’t have a reservation. I SHOWED them my email, passport, & confirmation yet they “somehow can’t find it” and then asked me to leave. Leaving snarky remarks trying to say I don’t speak English, that were too cheap to be here, and then wonder why we were mad! Eventually they found it, DIDNT APOLOGIZE, then charge me €50 and said it will for early check in deposit, & I’ll be comped 50 to my room for whatever I purchase. I then proceed to get €50 worth of items & they charge me for it. Then now he says it’s not comped and I won’t get anything. If you’re going say I’m comped €50 I’m going to use it. IF I never heard this I wouldn’t have even spent anything at all! Why say something and then lie about it when we go and spend it? Absolute garbage customer service. If you’re working in the hotel industry I think you should learn how to speak to your customers with respect. I’ve never had an experience like this at any hotel around the world. Were the paying customers, you get paid to work there. You guys need some serious changes with your customer service. I wouldn’t even recommend this place to anyone. Stay away with a 10ft pole.

What a breath of fresh air this hotel was. From the minute you hit reception to the last cup of coffee on your way out, first class all the way. The Apron bar and the restaurant are awesome. Definitely try the Butter Chicken Marsala. Rooms are spacious and clean. Only a short walk across the underground parking lot from Terminal 2.

Brilliant location on T2 - collected our suitcases & just a short walk through a car park and straight into the lovely hotel. Also, easy to reach Heathrow Express into the City. We'd just done a long haul flight & felt instantly relaxed. Dropped our bags off & went straight to the top floor bar to watch the planes land. Beautiful room and bathroom and the glazing was so thick we couldn't hear any outside noise... lovely sleep. If I had one complaint, it's that Hilton took a precautionary £50 out of our bank card on check-in, to a fully paid room, and then took a whole week to repay back into our account.

Nice staff but there was mold in my bathroom

The rooms aren't very big but they are clean, have a comfortable bed, drink making facilities and a bathroom, which is all you really need when you are just staying one night. The room was also very quiet, we didn't hear any planes while we stayed so we would definitely stay here again.

This hotel is directly connected to Heathrow Terminal 2. It's perfectly located after a long-haul flight or for an early morning departure. There are multiple Heathrow Express lines within London, so it's convenient to plan your next destination. From the restaurant on the first floor, you can see airplanes up close, so you can enjoy your meal while enjoying the wonderful view.

If your looking for something we’re you can practically hop out of your bed and walk straight to the terminal this is the spot your looking for. As we live further away, it’s was handy and convenient for us being able to stay the night here before our morning flight knowing we could get a better nights rest so that we didn’t have to wake up so early to catch our early AM flight. The bed was extremely comfy and the room was exceptionally quiet with outstanding sound proof quality! It was an effortless journey to get our flight the next day. Was nice and clean with a spacious room also.

When trying to get to this hotel, on the approach to the airport Aim for Terminal 3.

Room was perfect Just the right size Slept great in the bed. Couldn’t ask for any better.

Great airport hotel. Great food. Comfortable rooms. Thank you Ashmita for your lovely service and recommendations of the menu, you were outstanding! All the best

Excellent location for an early flight. There is a tunnel from and to all terminals. The movable walkways make the walk easier with luggage. Hotel was clean and the staff were friendly. The restaurant hours were strange. It is open from breakfast and dinner only. But restaurant across the hallway was open for lunch. We had drinks and tapas at the Runway Bar with spectacular views of the runway. There was area outside to sit and enjoy the nice weather and take photos of runway. My martini had a bubble and it popped as I got ready to take the photo. But I think it came out pretty cool! 🍸

Be careful to go the the right Hilton Garden. There are two at Heathrow with almost the exact same name!

Mesh very limited on what they offer to drink

There are six Hilton hotels near this airport. If your room is around £100, then you have the one directly off property and you will either need a bus, walk or Uber to it. I went to the one on terminal 2 and they told me to goto terminal 4. I went to terminal 4 and they told me I was at the wrong one. Then the representative tried to call his "guy" to have me taxied to the one I was supposed to goto. Luckily a bus pulled up and it was going to the correct one for much cheaper. You would think that a chain like this with so many locations would have a shuttle for their hotels to make sure guests get to the correct one. We spent over an hour in the tube's trying to find our hotel. We asked representatives in the tunnels but none were able to give us directions and there is no GPS signals in the tubes. There were people on the same bus with us that had the same problem as us. There is no reason for Hilton to not make this easier.

If you need convenient access to Terminal 2 or 3 then the Hilton Garden Inn is probably best value when you consider location and quality of rooms (much nicer than Aerotel not as nice as Sofitel).

Terrible Hotel. Overpriced for what you get and nearly impossible to get to the hotel, especially late at night. When I finally found the hotel my room had hair in the sink and shower and the room was not properly cleaned. Do not stay here!

Bad staff, rude on the phone, wouldn’t bother, go to the Aerotel instead, better prices, better quality. Seriously dropped standards.

A very clean and accessible hotel for a stopover. The facilities are good and the staff are very friendly. The restaurant team were all very friendly and the food exceptionally good. We were served by Ashmita and she was very accommodating and constantly checking if we required anything. Definitely a hotel that I would recommend

Easy seamless booking and very convenient for a couple of days relaxation after a long flight from Australia. Or to spend a couple of days relaxation before you fly back to Australia. Plus, easy train transport if you want a day trip to London before that long journey back home to Australia. Great facilities. Highly recommended.

Absolute rubbish for planespotters, lying manager, and staff. Overpriced, even when booking FAR in advance. We booked the room, being told we're allowed to film using any camera. Upon entering the bar, we were told that filming with a DSLR is a "security concern" - yeahh right.. The number of YouTubers and bloggers I've seen here is crazy. I'm probably not famous enough for them to let me 😂 The manager also lied, saying that the no cameras part was on the downstairs menu? Hmm. He then went to the back and on the computer for around 15 minutes. He came back with a "copy of the menu," featuring an obviously rushed edit to the menu, which he definitely did in Microsoft Word. We went to the downstairs restaurant to look, and the camera thing was not there at the time of visiting! Awful liar. Eventually, we disputed with the credit card company and got our money back. Dont recommend it for planespotters, as you NEED to have a good lens to even get a chance of getting a decent shot. And a phone won't do it. Trust me.

The room was great. The experience, not so much. The rooms were completely overpriced for the “amenities” of this accommodation. $400 for one night. The key card machine was down and the staff just seemed very defeated. Secretly charged a service fee in the dining area, odd for England. While booking the hotel, stated it was next to terminal 3, that is incorrect. It is a JOURNEY to get to this hotel and find terminal 3 in itself. Will not visit again.

The staff were more than happy to assist us with upgrading our room when we arrived. The room was so clean and tidy, the bed was the comfiest bed we have slept on. We visited the runway bar which was spectacular along with the restaurant for dinner and breakfast and the cafe. The location is great as it is so easy to access the airport from their walkway.

Restaurant service was hit or miss. Waited a long time for server.

Great location next to T2. Room large, clean and great bed. Terrific shower. Breakfast very good. BUT…. I paid extra for a runway view room. Yes I could see the last 200m of the landing runway so all I saw was planes taxiing. The TV in room 1016 was faulty, every minute or so the sound cut out for a few seconds, annoying. The digital key gave up after five minutes and I had to go and get a proper one. For the week before our stay I was constantly texted on my phone to check in online. I thought I would try it - because of this I got my room with limited view. Even the nice man on reception said it’s best to check in at reception. Enjoyed our night, but found it a very expensive experience. Really not good value.

If you are flying out of Heathrow, this is the best place to stay

Hilton Garden Inn London Heathrow Terminal 2 & 3 is the only hotel directly connected to Heathrow Terminal 2 and accessible from Terminal 3 with an 8-minute walk away through the pedestrian underpass. The hotel features a modern restaurant serving freshly prepared meals, a fitness centre, flexible meeting rooms, two stylish bars and contemporary yet refined guest rooms, including suites and spacious runway view rooms. The hotel features a rooftop bar offering breathtaking views of the Heathrow runways and the London skyline. The bar provides a peaceful ambience, making it an ideal spot to enjoy a refreshing drink.

A good option if you have an early flight out of terminal 2 or 3 from Heathrow. Stayed here for a night as our flight to Provo the next day was at 8:05am. In my case, I was lucky to arrive in Terminal 3 so it was an easy walk to Terminal 2 where the hotel was. Just follow the signage and take the lift down to 1 of the parking lot. The hotel is well-marked you won’t miss it. Check in and out were easy and you have the option to do a digital check in which I did not do. Beds are comfy, roomy, and a fridge is in the room should you want to store drinks. A restaurant is on site and the runway bar on the 14th floor offers amazing views of the airport. Otherwise, a 24-hour convenience store is right beside the reception where you can buy drinks, coffee,snacks, and even a travel adaptor in case you forgot yours for the UK.

I don’t believe hell exist, but I hope it does for the architect and interior designer of this hotel. Exemplary dismal in most every way. Clean, decent staff, a quick jaunt to terminal 2. Check those boxes yes, but I suggest staying in central London very near Paddington station. The Heathrow Express from Paddington is very reliable, smooth, quick. Wish I had made that choice!

Easy in and out of airport, great breakfast!

Absolutely shocking experience from the minute we walked into the hotel lobby. Extremely judgemental staff who were not inclined to show any sort of kindness what so ever toward guests who have paid a ridiculous amount of money for a one night stay. Worst of all however is the fact that a year later we have still not received our bond back, after multiple attempts and time wasting calling reception, banks and head office only to be told that there is nothing further they can do. Absolutely appalling customer service. My friend who made the booking and kindly paid in full deserves her money back!!!! BE BETTER HILTON HOTEL.

Brilliant hotel if you are using terminal 2. Rooms are quiet and all have good views. The rooftop bar is very nice even if you are not a commercial aviation fan.

For an airport hotel, the sound proofing and cleanliness is excellent. Most impressive is the attentiveness and service. Jurisa on reception was most helpful and made both check in and taxi booking to T5 a breeze.

The staff are not hospitable hoteliers. They have no desire to help, they're just no machines. Hilton is losing the good name they had in Europe. It is the only hotel in the world that does not store luggage for 18 hours for a guest. The management must have a deal with the airport storage place that does not have as much security info on me as Hilton has with my Hilton cr card and years of HHonors loyalty,so security is not a valid reason. The hotel not well sign posted so not easy to find and despite reviews mentioning that they had a continental breakfast. There is no breakfast included and that's okay because I don't think garden inns do in general. The a/c does not cool

Front desk was a 10. Room was sparkling clean. Bed was great. But dang it, after a full day of travel I just wanted some AC. I did not want to learn how to program the thermostat. It is a 6 step process just to cool down the room.

Great place to stay, right at Terminal 2-3 at LHR.

The restaurant... Just know that half of the cost of your hamburger is going to the propane used to cook it beyond "well done". Christ. So well done it's inedible. Unfortunately, "well done" out here is taken as a compliment instead of the insult to the cow who died.

Good location as you can walk to Terminal 2 in 5 minutes. Very convenient. Room is clean and big. You can get the trolley when you check in and simply put the trolley in the room until you check out and leave for airport. The only thing is about the car park. If you drive there, the signs are not clear and you have to park your car at terminal 2 short stay car park. The hotel itself does not have a car park. Drop off is at ground floor and reception is at 2/F.

We booked the hotel as a day use option to bridge the time between two flights. Our flights each departed from T3. Hotel can be reached in T2 covered. There is a good YouTube video of the hotel showing how to follow the signs; It took us about 30 minutes from the gate in T3 to the hotel (you have to go through immigration) and 60 minutes on the way back including security checks and a bit of a buffer. This means you have to calculate this time to decide whether it makes sense. It worked out well for us. The room was super clean, quiet and functional, just as you would expect from a Garden Inn. Staff uncomplicated and friendly.

Highly recommended, and easy for early morn flights .

Very pleasant overnight stay at the Hilton T2. Good points - rooms comfy and spacious, runway bar food good, super easy to get to T2. Overall not bad value. Things to consider - quite hard to find if driving there, we did a couple of laps of T2 before finding the right turning. The lifts are very slow...if a few floors use the stairs. If you have a hire car, drop it off before arriving and get the shuttle in, take a jacket to runway bar - its not that warm up there, finally breakfast is fine but perhaps misses those extras you might expect at this price.

So convenient. Very quiet room. Rooftop bar exceptional location. And, the burger was pretty nice honestly!

The hotel was nice and clean. Best food I had while in England. They did not have a microwave, that was different for me. Use to having one in the room. Other than that it was fine.

Really enjoyed this hotel. Short walk from terminal 3, and even shorter to terminal 2. Friendly front desk staff. Clean rooms with plenty of electrical outlets and USB connections. Food at restaurant was good but a bit expensive. Only stayed one night, but it’s an airport hotel, no other reason to stay in the area.

Convenient But, bed uncomfortable, hard. Breakfast ok but lunch bad.

Worst Check In Service I have ever experienced.

It’s a basic airport hotel not as close to T3 as I was led to believe from the website.

We’re back here again after 3 weeks! Convenient and cosy! Perfect place to stay before we catch our flight back to the US. Located at Terminal 2 London Heathrow Airport where United Airlines is based in. There is a bridge connecting the hotel to the terminal 2 carpark and you can just walk straight into the terminal from there. 2 minutes walk. I've lost count for how many times we have stayed at this Hilton Garden Inn. Most of the times we checked in here for the night on the way out from London to Houston. Service was efficient! Quick and easy online check in and check out. Digital key for the elevator and our room worked perfectly. The Apron Bar and the Apron restaurant were on level 1. Dinner at the restaurant was great. I enjoyed the rice and curry. The burger was delicious. Fully recommended! We will return!

Good hotel but too much confusing ways and roundabouts nearby to go there.

A fantastic hotel to use when at Heathrow. The runway view rooms are great for any avgeek! Breakfast was good and plentiful. Even though the hotel was busy, breakfast was quiet at 8am. It's a quick walk to T2/3 and easy to use the underground to T5 or T4.

Room fine. Location couldn't be better. Restaurant sucks. Too pricey. Service poor and whatever you do, don't pay in cash because the wait staff, in their passive aggressive way, will give you pounds worth of change in 10p and 5p coins. Won't be staying there again no matter how early my flight is. The restaurant experience ruined everything.

What a great way to spend your night before an early morning flight. You are yards away from terminals 2 and 3. Access the top floor and enjoy drinks and food while looking at planes, taking off, landing, taxiing... The kids loved it.

We have stayed before and it was excellent, this time we had dinner and we were surprised by how good both food and service were. Well done Sabitha who served and Sean who checked us in, you were great.