Novotel London Heathrow Airport - M4 Jct 4 in Hillingdon

Arrived late last night after 30hrs plus of travel via access through walkway from Terminal 3 to Terminal 2. Staff member Sanjay and one other tried patiently to help set up a SIM card for me so it was nearly midnight when I got to bed. Room perfect especially the king size bed! Another staff member Jurisa continued to rectify my Sim problem this morning. I must commend the reception team here on their care, helpfulness and efficiency in every way - Hilton is lucky to have them as their front desk “face”. All other amenities very good and I would certainly return! So convenient for those travelling in and out of LHR!

Nice people working there but food poor. Prawns in cocktail were not fresh and salad was old and limp. Manager suggested latter due to dressing burning holes in leaves - yeah sure. Good for a chat over glass of wine but food was awful and expensive.

We ordered 3 pastas and a veal. The food didn't have flavour nor did it taste like it was freshly made. It resembled airplane food and seemed preheated. The tortellini especially had no flavour despite being called a prawn chilli tortellini. Service was also poor. The starters took about 40 minutes, and we were told our mains had not been entered yet when the starters arrived. Our bill was also wrong as we ordered an item which we were later told was unavailable, but the item stayed on. They also included a service charge which, given the quality of food, was disappointing. As an airport hotel, guests are limited to the restaurants provided. I would not stay at Radisson again due to the quality of food at the restaurants available, especially at price point. We paid less at Dishoom, for example, for a substantially better meal and experience.

Amazing food ! Quality is so good and fresh!

Service was great really friendly, pizza was amazing and fresh