Based on 370 opinions finded in 1 websites
Based on 370 opinions finded in 1 websites
Nº 276 in 353 in Lichfield
Opinions
A little dated, but clean and tidy and helpful staff
Brian Waites . 2025-03-10
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Comfy bed nice staff easy to get too
Fast N Mucky Photography . 2025-03-09
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We enjoyed an excellent stay here. Chloe on reception was welcoming and friendly a real asset to your company. There is an Indian restaurant next door which was was also excellent, recommended by Chloe (see through the decor food was excellent) Would say overall this was one of the nicest Premier Inn’s we have stayed in and there have been quite a few.
Terence Longstreth . 2025-03-08
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Room: The room was about average. A little outdated compared to other Premier Inns i have stayed in. The road and carpark really needs re-laying and new lines drawn. Location: Next to very busy A road. Staff: Very friendly team that work here. Can't fault them.
Pan Mead . 2025-02-28
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We like Premier Inn for their consistency, but the staff at this branch were incredibly helpful when we extended our stay keeping us in the same rooms near each other. Lovely interactions at the front desk. Really appreciated all the extra friendly effort made.
Michael T . 2025-02-15
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Pub next door is fantastic. Breakfast and dinner served here. Perfect for the stay at the hotel. Literally 1 second away by foot.
Bec Barfoot . 2025-01-25
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We have a pleasant stay on Christmas day! Thanks for the service of the hospitality team of Fradley.
TC LAM . 2024-12-26
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The premier inn at fradley was quite hard to find due to bad or non existant signage however when we got there the staff were brilliant friendly and accomadating thats why i put 5 stars for accomadation and stay and 3 stars for location STAFF BRILLIANT
Trevor Morris . 2024-10-14
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Rooms feel like decommissioned army barracks. No restaurant. Would avoid. Staff were very lovely!
Jack Boswell . 2024-09-13
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Not your usual Premier Inn. So there is no breakfast or place to eat next door as you would usually expect from a Premier Inn. It is quite dated, actually have a room key, not a card! And you can tell it's not been updated for a while. But all of that really doesn't matter. The location for us was perfect. Beds are usual Premier Inn extremely comfortable standard and rooms are spotless. The thing that really makes this place are the staff, they are all so lovely, friendly, helpful and happy. They provide items for breakfast such as cereals and porridge, as well as things like pot noodle on reception, which they sort out themselves and just ask for a Charity donation. Chloe, Kelly, Jean and the rest of the team, thank you so much - and I hope our rooms weren't too muddy when we left.
Debbie Snailham . 2024-05-27
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Dated hotel, no food offering. Handy for A38. Updated bathroom was good.
nick1of2 . 2024-05-21
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Looking a bit tired, but still very comfortable. TVs in the room are old and small. No restaurant, but shops and fish & chips nearby.
Ian P . 2024-05-18
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Ok rooms a bit basic.nice to have a bath...price a lot for what it is
Tim Brooks . 2024-05-13
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Lovely stay shame there no restaurant at the hotel
richard myatt . 2024-05-11
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I would not ever visit this site ever again, as apart from the friendly and helpful reception service the rest of the offer is very poor. poorly lit carpark with a massive pothole in the entry, no food services at hotel, corridor smelt unpleasant, room tired, small TV which the remote didn't work. luckily I didn't pay for this stay as 120 pounds for this shoddy offering is daylight robbery.
Tim Gilmore . 2024-04-01
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On a cycle tour and the staff were so kind and helpful
Karen Nielsen . 2024-03-24
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As you would expect. The only downside is that there is no dinner or breakfast...
Sharp eye . 2024-03-20
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One of the 'old' generation Premier Inns - limited power sockets (1 accessible) no USB points, small TV. Room was clean, the bed was comfortable and the shower was good. Location is a major downside - just off the A38 with a disused/boarded-up pub next door. Nowhere close to buy food, nearest shops are about 10 minutes drive in Fradley.
Nich Walker . 2024-03-19
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seriously, as soon as I was given the key you just know, booked and paid for by my company but jesus £90 for something dating back to what seems the mid 80's is scandalous, there are good points that you do get and why people do return to premier inns and that is the comfort of the beds and the general cleanliness, that I can't fault nor could I with the chap on reception, very friendly and efficient, now let's get to the ugly bits, why premier inn as a company think that a 1990 TV positioned miles away and one plug socket not even bed side is suitable is beyond me, if they are charging what seems a standard rate then the rooms need updating, one other good thing I forgot to mention is at least I got a mobile signal in this older type building compared to the steel boxes that premier inn assemble for their hotels
ian . 2024-03-19
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Ordered meal was delivered but container opened in delivery transit spilling over order. Driver took back and expected a new meal however same meal sent out with replacement sauce which had spilled. Meal cold so called restaurant who said would replace. This duly came however when opening not all meal was sent. Another call to restaurant to advise and was told they would send the driver back to collect meal and issue full refund. Waited approx 40 mins to ask what time the driver was going to collect meal being told they had decided not to collect and would issue the refund without. I advised would throw on dustbin which duly did. Receive email today saying only the soup would be refunded as l ate another meal from the menu which is incorrect so called tonight being advised a call back from manager. Waited over 30 mins and called again being advised by the cashier lady the manager was too busy and would call back around 8 when it goes quiet. However she called again saying had spoken manager and he said as they delivered part meal they would not refund. Have requested he call me back so will see Would recommend not to use such a bad restaurant where customer service means nothing and looking at the reviews the meals seemingly getting bad reviews
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The landlord is first rate...great food service and personal touch with all the customers.
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