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4.3

Based on 735 opinions finded in 1 websites

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Nº 474 in 1383 in Leicester

Score
OpinionsNoteGoogle7374.3

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Room is decent size but room cleaning is only done if requested (which i wasn't told on arrival). Also, all three evenings my entry card was deactivated with various excuses given like colleague must have not realised it's three nights stay, corridor doors have changed today (it clearly wasn't). Breakfast was okay.

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A V . 2024-12-05

MORE AT Google

Leicester visit is a good place. I took a taxi from the hotel to the city center, just 6_8 pounds only for taxi. Good english breakfast. EV charger(2) available. 5 persons family room is enough.

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Anil Hari . 2024-11-05

MORE AT Google

Clean hotel very pleasant and efficient staff

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Donal Harlow . 2024-11-02

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Great staff especially the morning breakfast team

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Gary Mchale . 2024-10-03

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We have been coming for many years to Leicaster and this premier inn we always stay at. Highly recommend. Quiet place, wonderful friendly staff. Clean. Bed is why we book with Premier Inn. We hate to leave...but must tear ourselves away...

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Rajeshree Patel . 2024-09-28

MORE AT Google

Absolutely fine! Good value for what you pay. Beds are very comfortable and extra pillows as standard in zipped bag in the wardrobe. No complaints. Breakfast decent too. Not sure why other reviewers are complaining about the vibe of the rooms... Exactly what you expect from a budget hotel.

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Ross Cameron . 2024-09-24

MORE AT Google

Staff as always are brilliant, but this building is old and tired. The rooms are getting a bit tatty, the floors echo as you walk. Our room was near a dividing door on the corridor which slammed everytime it was used as prople went/left their rooms. It's OK, but far from as good as other Premier Inn It was cheap though, so overall, excellent value

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Matt Lake . 2024-09-22

MORE AT Google

Dirty room No toilet paper so had to ask at reception who just left us some on reception desk!

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Gilly Wilson . 2024-08-05

MORE AT Google

Rooms weren't as clean as normal, staff were lovely

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andrew Armstrong . 2024-07-20

MORE AT Google

Pretty much the usual Prem Inn experience, with windows that open (much needed as air con not working). Outside temperature was 15 degrees but inside our room was much warmer (20 degrees) - suspect that in warmer conditions the broken air con would be quite uncomfortable (air con in corridor/lobby working fine). Great location for walking/cycling into town (traffic free Sustrans route/path starts nearby). Room was slightly shabby/ in need of a touch up and/or deep clean.

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Happy Calculator . 2024-05-26

MORE AT Google

It's a premier inn you know what your gonna get, however the staff here were fab, they rang to ask why we were staying and we said space museum, so in the room the kids had a activity book and sweets. The biscuits from the front desk is a nice touch!!

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peter hardcastle . 2024-05-24

MORE AT Google

Usually stay at Leicester Braunstone but thought we’d give this one a try as had issues the last few times there. Glad we changed, as well as being closer to work this was a far better experience. Great staff, really helpful and welcoming and breakfast in-house rather than across at the Beefeater. Think we will be using this one going forward.

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M S . 2024-05-08

MORE AT Google

The hotel is in a good location and of easy reach to the city centre. All the staff are so friendly, welcoming and very helpful especially Jenny in the restaurant in the mornings, always cheerful and friendly with everyone. The food is very good and there is a large choice of food. Rooms are very clean. I would highly recommend this premier inn.

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Elaine Barsby . 2024-05-01

MORE AT Google

First time in Leicester. Great value and we won a lottery on the desk and paid £2 for Great Ormond Street, I believe and we won a free adult breakfast with kids eat free. So couple of days before our stay the hotel called me and asked the name of my children and I was told that they wanted to make the experience more personalised. Unfortunately I told this to the boys and they were excited. However after checking in, there was nothing. I went to the reception and there didn't seem to be much desire to help and said oh okay, sometimes they do leave something. Not even asked me that we will arrange something. Breakfast: limited selection. we had to ask for vegetarian options and had to wait for it. I saw few other people were also waiting for veggie options. On my check out time, I said again about getting the call and finding out nothing in the room for the boys, the lady was apologetic this time and offered to small pieces of Brownies. My question is, if you can't live up to your promise, don't promise please. I wouldn't have expected anything if you didn't call me.

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Simelia Afroz . 2024-04-07

MORE AT Google

Have been staying here while working away. Beds are great. However if you have aircon in the rooms can you make sure it actually works ! I asked for a fan and was just told no when I know they have a supply of fans. The lad on the desk between 5pm and 6pm on 3/4/2024 was so miserable !! No hello , no how are you . Just did not want to be there at all.

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ryan willis . 2024-04-05

MORE AT Google

Can't go wrong with Premier Inns, always have good quality mattresses & good standards, all round value for money 👍

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Godfrey Smith . 2024-03-02

MORE AT Google

Unhelpful front desk staff. Down right rude Bit dirty .

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Kathryn Goundry Smith . 2024-02-14

MORE AT Google

Stayed for a couple weeks for work. We were refused entry to the restaurant one evening due to lack of staff, another day the card payment machines were all down so we had to leave the hotel to eat. I appreciate these are not controllable issues but it still affected our experience. Rooms were as you'd expect, all tidy and the HDMI port didn't work as usual. Other than this we were happy and would probably return.

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Chris Massey . 2024-02-13

MORE AT Google

Had a lovely stay, breakfast was fantastic 👏 service from jenny was amazing brilliant location

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Graceee . 2024-02-07

MORE AT Google

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