GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3.8

Based on 2.725 opinions finded in 2 websites

site_photo4

Nº 534 in 696 in Mendip

CUSTOMERS TALK ABOUT DISHES WITH..cheesepotatoesfilletsteakmustroastoldgarlicchickenfishladymeatroundcookedsaladpaysteaks

comment_iconOpinions

I visited the frome flyer yesterday and was straight away greeted with friendly front of house staff, we were served by a young lady named holly who was absolutely brilliant, the food was exceptional was very pleased with the overall service, will definitely be returning soon thank you for a lovely evening!

site_logo

Rob F . 2024-10-27

MORE AT TripAdvisor

Amazing service and food, Becky is warming and so friendly , she was quick to clear our table and made us fee very welcome!

site_logo

lucinda b . 2024-10-26

MORE AT TripAdvisor

Delicious food well presented top marks.. super friendly and very helpful staff . Excellent place to go. Natalie is the perfect host and goes above and beyond to help..

site_logo

Terri M . 2024-10-25

MORE AT TripAdvisor

I recently visited with my family to celebrate a birthday. There was a large group of us including a number of young children. The food was lovely, came out hot and all together. Highly recommend a burger! The service was excellent, Abi was a delight! She was wonderful with the children, they loved her which made it easier for us to keep them entertained!

site_logo

Sophie E . 2024-10-25

MORE AT TripAdvisor

Banging food and cooked amazing staff was helpful as much as they could as it was a very busy night. Hats off to the chef A++++

site_logo

andy M . 2024-10-25

MORE AT TripAdvisor

Love this place, great food and drinks , excellent atmosphere and plenty of seating room

site_logo

Stephen Hibberd . 2024-10-07

MORE AT Google

We made an incorrect booking which was not noticed until we booked in. The staff were very helpful and understanding. They sorted every thing out and made our stay perfect for us.

site_logo

Robin Coleridge . 2024-10-03

MORE AT Google

Needed a bed for a wedding taking place nearby. Room was spacious, clean and comfortable. Plenty of parking available despite all the refurbishment going on. Breakfast in Beefeater next door was excellent and highly recommended.

site_logo

Tony Smith . 2024-10-03

MORE AT Google

Excellent service. The manager Tim is a credit to the place, very friendly and approachable. Best Sunday roast i have had in a long time. Excellent value for money. 5 stars! No pics of the dinner as was too yummy and couldn't wait to eat it 😂

site_logo

Excursion49612539843 . 2024-08-25

MORE AT TripAdvisor

This is a great place ! Can never fault it, always very friendly and helpful staff! Especially Robert M ! Thank you Robert, he was so attentive and helpful, will definitely be back

site_logo

lucinda b . 2024-08-24

MORE AT TripAdvisor

Danni was fantastic, found us a table even know the restaurant was busy and we didn't book, all staff friendly and happy.

site_logo

Mog . 2024-08-24

MORE AT TripAdvisor

Came for breakfast today 22nd August after a lovely experience in April. What a difference today, I could see the restaurant was busy due to school holidays but what a shambles. First impressions weren’t great both the female manager and female member of staff both on their phones, the staff member then proceeded to walk around the restaurant with her phone in her hand and clearing tables with the other, no reprimand from the manageress. The food was average not as organised and tidy as our last visit, they weren’t the same staff as our last visit so I will be giving it another go hopefully next time with more experienced and attentive staff.

site_logo

RSH78 . 2024-08-22

MORE AT TripAdvisor

We went as a family on the 16th of August 2024 to celebrate my Husbands 70th birthday On ordering our food I ordered the 8oz rump steak and eventually when the food did arrive and the place was empty I take a mouthful of steak which I ordered my mouth started to burn and so I asked one of my Sons to check it and it was covered in peppercorns which on the menu it doesn’t state that it will be cooked in peppercorns and I wasn’t asked if I wanted it cooked with peppercorns and so I called the waitress over and told her that I couldn’t eat my meal because it’s covered in peppercorns and she said would I like anything else and I said no because by the time it arrived everybody else would of finished eating and so she took my plate away. Then when everyone had finished eating she came and took the plates away and then five minutes later bought my Grandsons dessert over we weren’t asked if anyone would like a dessert before she bought my Grandsons pudding she only asked if anyone would like a dessert when I actually asked the family if they wanted one. The quality of the food was absolutely abysmal and the service was just as bad I wouldn’t recommend anyone to eat at this restaurant at all

site_logo

Resort17829730774 . 2024-08-16

MORE AT TripAdvisor

Typical Premier Inn hotel although bed not as comfortable as I expected.

site_logo

Robert Agar-Hutton . 2024-07-06

MORE AT Google

Stayed here last weekend was very noisy, didn't get much sleep .Went In Restaurant for breakfast the tables were full of empty plates ,Cups knife and forks we had to wait half an hour for someone to clean the tables .The chairs we had to sit on were absolutely disgusting. There was leftover food on the one I sat on . There were four of us we all paid £10.99 for breakfast. There were no cups ,no cutlery, no side plates,the hot food, was cold, the eggs were all hard, What a waste of money . Sorry, we won't be coming back.

site_logo

Linda Rock . 2024-06-11

MORE AT Google

Great stay everything all good service spot on got delayed by 24 hours so they made everything ok put all bookings back for us got to the UK and it's so cold for us so the staff altered the heating for us six great nights sleep the beefeater breakfast spot on we had post delivery as well so thank you to all the staff

site_logo

Butty Box bandit . 2024-06-10

MORE AT Google

My husband and I went to eat at the Beefeater, great meal, good service and good atmosphere. We will definitely be back and woukd recommend to others.

site_logo

J M-K . 2024-06-03

MORE AT Google

What a lovely group of staff. Friendly and helpful from the outset. Breakfast, first class (Continental). Chelsea and Elodie....thank you. And, what a lovely manager. Thanks again.

site_logo

Garry Mercer . 2024-06-01

MORE AT Google

I have never stayed here but enjoy going for a buffet breakfast with family.

site_logo

E Manai . 2024-05-27

MORE AT Google

The lady who checked us in was very polite, couldn’t fault her! However for a premier In , and from someone who loves them, this one is a let down. The building is old, which is fine, but if you look closer you can tell. It’s a bit dirty and needs a fix up. The corridors are incredibly small. Can not fit 2 people down them. It feels like a maze. The room was a good size. It’s a good thing there was a full size fan, as it feel like you are in a oven and you can not touch the air conditioning. I tried. I woke up in a sweat. This was not a premier inn bed. It was hard and uncomfortable. I was looking forward to it. A big let down. I would recommend staying somewhere else close by.

site_logo

Sophie Garrard . 2024-05-22

MORE AT Google

Rooms were tired and not particularly clean. No room service, this has to be requested and then they just change the towels, they don't top up tea/coffee (I know this is available to help yourself but, honestly?) neither do they make the beds. The single bed had no additional pillow, had to ask for a third mug and glass (family room), the bath panel was peeling off and had huge bubbles (sticky back plastic type), guests were noisy and extremely inconsiderate of others trying to sleep and the outside of the building looked dreadfully unloved with dirty streaks running down very tired paintwork. Not at all impressed and certainly will not be returning.

site_logo

Vivienne H . 2024-05-09

MORE AT Google

Quite messed up. Paid for breakfast for Tues because told when arrived Sunday no possible available breakfast for Monday. Tuesday asked why had arrived for breakfast explaining about issues Was allowed breakfast. But who got it wrong. Guests at premium inn haven't got priority as beefeater is independent of the system.

site_logo

stephen belham . 2024-05-08

MORE AT Google

Great food meat was melt in your mouth Staff were very helpful . Very good value. Lily out waitress was really friendly. Great atmosphere for a relaxing Sunday lunch. We will dine here again

site_logo

Venture00601509752 . 2024-04-28

MORE AT TripAdvisor

Visited for a pleasant evening out as had enjoyed meals at the Frome Flyer previously. Arrived and told me they would check if my table was ready. Funny that as the restaurant was empty at 4.45pm. Ordered our food. It came in a reasonable time however the fries on the main meals where cold. These were replaced..We ordered drinks as well. Our intention was to stay in the restaurant for quite a while after eating and enjoy some drinks. We received our bill, good job I checked it as we had been charged twice for our main meals. After enjoying a drink after our two courses. We were told the table was further reserved and that tables are turned over after 2 hours even though we had booked it. It does not indicate this practice on line on the booking beefeater site. Nor were we told this in person, only after we paid our bill. Thank you Beefeater staff for making us at this point feel very unwelcome and like we had done something wrong. Thank you for ruining our evening. If you told at the time of booking in that the table was reserved again from 645pm I would have gone to Wetherspoon and probably had a better evening, greatet hospitality and been made to feel welcome. This is a shame because the so called 2 hour rule for a table has never been exercised on any of our previous visits. Please display a sign indicating this new policy. By the way I could find no reference to this on your website. Nor has this rule been exercised at any other Beefeaters I have been in. Maybe you can get more picnic benches outside then if people have not finished their food you can give them the bill and scrap any remaining food into a doggy bag?

site_logo

Nevthebear . 2024-04-26

MORE AT TripAdvisor

We visit here often. Staff always there to help. Happy, caring staff. Nothing is too much trouble. Food is amazing. Well presented and cooked to perfection. Mark is a fantastic member of staff. Always happy, smiling, helpful and 100%on the ball. Keep up the good work. You are an asset to the company. Rob is a good member to the team. Although extremely busy he was polite happy and all for the customers. Tbis is the first time we have seen it so busy here. With reduced staff they all coped really well. Keep up the work guys. You are both an asset to the company. From Lynette and Paul.

site_logo

Missnetty64 . 2024-04-24

MORE AT TripAdvisor

Fabulous food for a lunchtime, good deals too and great service by Lilly who was very informative, helpful and friendly! Thank you.

site_logo

lazydays001 . 2024-04-24

MORE AT TripAdvisor

What can we say service was so bad the waitress Nat was so bad. She gave us our drinks and never came back to our table. The food was cold and had to send it back. The manager was understanding. Will never go back.

site_logo

denisea709 . 2024-04-21

MORE AT TripAdvisor

Food was very good for the price you pay, the service provided by Lilly was excellent ,couldn't have wished for a better experience for a spur of the moment meal.

site_logo

Stuart V . 2024-04-20

MORE AT TripAdvisor

Had a lovely meal here. Greeted with a smile and real welcome by the shift manager(?) at the "stand here" point. Order taken with good advice and a smile. Drink arrived swiftly from the bar with a smile, food arrived with prompt extras with another smile. Food was perfectly cooked and I enjoyed the hubbub as the place got busy. Several checks to see if I was OK and happy with food. All 4 smiles and excellent service from 4 different employees. 11 out of 10 from me. Thank you!

site_logo

strawbicus . 2024-04-20

MORE AT TripAdvisor

Lilly was very helpful and friendly. My child was given several sheets to colour in which was lovely. Good value for money.

site_logo

Helen T . 2024-04-20

MORE AT TripAdvisor

Great for a casual meal. 4*s only because the food was average, but for the price what do you want? Our server, Emily, really understands customer service. A true asset to your company. She mad us feel welcome and looked after from start to finish. Mad respect for her, 6/7 months pregnant and still working. 👏

site_logo

laura b . 2024-04-19

MORE AT TripAdvisor

The site has lost my last review which is a pity. This is a more condensed review; the parts missing weren't anything positive. Greatly reduced menu because much of it had run out. Staff were mostly pleasant. Food was awful - my burger was not cooked properly (pink in middle). I asked them to please put it back on the grill. When it came back, it was hot (I think they microwaved it) but still pink so still not cooked, which is a health hazard with mince. Starter wasn't nice. Cocktails were a bit disappointing because my ordered drink (after accepting the order) couldn't be made because they had run out of a staple - orange juice! One drink was really nice though. Unfortunately, we booked with the meal deal so were forced to eat here after finding out there was a reduced menu (at the door of the restaurant). Otherwise, we'd have left immediately. Had to go to the till to pay because we grew tired of waiting for our waitress to come and take the money; she was quite busy talking to a friend. The next morning we had breakfast which was really, really nice. We will happily eat that next time, just not the evening meal. It was a pity that at breakfast we were greeted with a warning that we only had 45 minutes. We left well before then, but honestly, it never became that busy and it certainly isn't a way to first speak to guests. I find it curious how many positive reviews are here and doubly so that they know the names of the staff describing how great they were. I'm sure they are all genuine.

site_logo

B M . 2024-04-18

MORE AT TripAdvisor

We went here to celebrate my partner's birthday, did not disappoint ! We both had the steak sampler, perfect ! I think the guy serving was called mark ? he was very tall! brilliant service and food, thank you !

site_logo

lucinda b . 2024-04-18

MORE AT TripAdvisor

We were served by Lilly. The service was fantastic & the food was fantastic. The dining room was quite warm but Mark remedied it immediately It's always a pleasure to dine at the Beefeater in Frome.

site_logo

Q8486ZOelainec . 2024-04-18

MORE AT TripAdvisor

Had a smashing breakfast here with delightful staff and all you can eat breakfast is a winner. The kids had a choice of everything they wanted.

site_logo

mattyc12017 . 2024-04-17

MORE AT TripAdvisor

Brilliant food, friendly helpful staff Great value for money. We are regular visitors and never had bad experience. Lilly our waitress was lovely and welcoming.

site_logo

Gemduck84 . 2024-04-17

MORE AT TripAdvisor

Came Saturday morning for breakfast without a booking but we’re seated quickly. The host explained how everything works, the buffet area was clean and tidy but awfully small for the amount of people they were serving. The continental buffet was lovely. The hot food buffet was ok but the bowls the food were kept in were just filled up not changed so the oil in the bowl just got more and more. Perhaps a new bowl for every newly cooked product? All the staff we encountered from the manageress to the serving staff were smiley, chirpy and polite. Thank you for a lovely breakfast. We will definitely be back.

site_logo

RSH78 . 2024-04-16

MORE AT TripAdvisor

The buffet here is delicious, definitely recommend. We experienced great customer service when getting given a table. For full breakfast kids eat free which is a huge plus.

site_logo

Raj S . 2024-04-14

MORE AT TripAdvisor

Rather greasy, sausages were rather hard but the bacon had a steamed chewy texture.staff were pleasant,good selection of yoghurt sprsads for pastries. Could be a one off as prior visits weren't quite as bad.

site_logo

Me A . 2024-04-14

MORE AT TripAdvisor

Saturday lunch in the sun at the Frome Flyer, our server Lilly was professional and courteous throughout our meal. The food quality was great we had the steak sampler and the Gammon. No issues

site_logo

Rob H . 2024-04-13

MORE AT TripAdvisor

Food was just the ticket, a welcome stop. Our server Lilly was an incredibly pleasant ray of sunshine. Thank you so very much.

site_logo

LordWessex . 2024-04-12

MORE AT TripAdvisor

Went for lunch- food was absolutely delicious and our server, Lilly, was lovely and extremely helpful. Had a wonderful time.

site_logo

E W . 2024-04-12

MORE AT TripAdvisor

To all the staff, thank you for the welcome and service you gave us during our stay, nothing was to much trouble and it was so nice to be greeted a smile whenever we spoke to any of the staff. We can only recommend, thank...

site_logo

Paul T . 2024-04-09

MORE AT TripAdvisor

Great food Great service from Lilly Good value for money A regular for us Staff are always friendly and helpful Happy days

site_logo

Gary B . 2024-04-07

MORE AT TripAdvisor

We decided to come here for a Sunday Roast with our family. We had such lovely service from start to finish nothing was too much trouble! And the food was amazing we will definitely be coming back again. Our waitress was soo helpful and attentive...

site_logo

sarahaH3156CZ . 2024-04-07

MORE AT TripAdvisor

Great place for lunch . Ordered several starters, entrees , and deserts , all were great and delivered quickly . Service was superb

site_logo

pappy402 . 2024-04-05

MORE AT TripAdvisor

Lilly was our server and she was lovely, very friendly! The food was great and came out with good timing. Good value for money

site_logo

Paige O . 2024-04-05

MORE AT TripAdvisor

Good service and decent food and polite service from Lilly and clean and tidy easy parking and nice atmosphere would recommend it

site_logo

peter m . 2024-04-04

MORE AT TripAdvisor

Can’t believe how poor the pie and fries were. Such small portions, hardly any fries and what was there was cold. A tea spoon of hard peas and what tasted like watered down chicken gravy (with a steak and ale pie). The table was very...

site_logo

Michelle T . 2024-04-04

MORE AT TripAdvisor

Tasty steak, good skinny fries and good variety, only slight issue with one of my family’s orders with sides and a relatively long wait between courses. Overall good.

site_logo

Alex W . 2024-04-03

MORE AT TripAdvisor

Took 45 minutes to order the food Waiting a long time for food to arrive We couldn't order what we wanted because they ran out of stock 😳 The staff ran like chickens to serve very upset clients but they still took on customers and...

site_logo

Viorel Cristian E . 2024-04-02

MORE AT TripAdvisor

Served by becky and another colleague nothing was to much trouble despite being VERY busy they were both upbeat! We stopped in for food on our way home from the mendips and was tasty basic chain pub food! Will stop by again when passing!

site_logo

Kayla L . 2024-04-01

MORE AT TripAdvisor

Great couple of days stay clean tidy staff so helpful and warm welcome

site_logo

Andy Binnie . 2024-02-18

MORE AT Google

Good-sized room with comfortable bed, nice and clean bathroom, TV, hairdryer and aircon to keep the room at a good temperature. Car park was a reasonable size. The food at the attached Beefeater was good, though we were told we should have booked for breakfast - first time I've had that when staying at a Premier Inn. Our room was quite far from the reception so needed a bit of a walk, but overall was a good stay and will consider again if visiting the area.

site_logo

Gary J . 2024-02-13

MORE AT Google

Very disappointing, certainly not up to expected standard of Premier Inn. The bedroom was grubby, shower area dirty. Water was luke warm in bathroom. Only one towel provided for a 2 occupancy room we had to ask for more. The breakfast room was beyond disgusting, dirty grubby chairs and tables, very worn carpets with food all over it and holes needing repair. Staff were dismissive, food poor. Overall I was glad to leave, I felt like I needed a shower to get rid of the grubbiness encountered during our stay.

site_logo

S Diffey . 2024-02-10

MORE AT Google

Overpowering smell of mould and damp. Bathroom was a state.

site_logo

Jack Hogg . 2024-02-06

MORE AT Google

Had a great time there.breakfast was amazing and staff very friendly.happy to go there again

site_logo

kevin Pleasants . 2024-02-05

MORE AT Google

We recently ate at the Beefeater as a group of 12 that were staying at the premier inn. Our experience couldn’t have been any better and it was all thanks to our fantastic waitress Amy. She made sure we were looked after from start to finish and did everything with a smile on her face. She’s a real credit to the restaurant with exceptional customer service skills. Thanks Amy! Dani the manager was also brilliant and helped with everything we needed. Also Credit to Andrea at the Premier Inn who dealt with a very tricky check in of 12 people, seamlessly. (Wadebridge, Cornwall group)

site_logo

Tom R . 2023-11-21

MORE AT TripAdvisor

Me and my partner came here Friday evening without a reservation and the place was packed. The hostess who I assume was the manageress was extremely helpful and happy! She was dealing with a large party of hotel guests that hadn’t reserved either and she did here upmost to get them a table, our turn came and she managed to get us a table aswell, we were so grateful. The food was lovely the staff were amazing they were all working so hard and all of them were smiling, they were extremely efficient. The only thing that let this establishment down was the seats. The leather seat we sat on was ripped and the sponge was coming through, the manager apologised profusely and was clearly very embarrassed and offered to move us if we gave her a few moments but we declined as she had already done enough. I think the upper management to need spend a little money on getting the seating standards back, the staff you have are amazing it’s just a shame to read reviews of poor cleanliness when it wouldn’t take an arm and leg to fix this for a company of this size. Thank you for a lovely evening and we will definitely be back.

site_logo

Jamie W . 2023-11-19

MORE AT TripAdvisor

Staff were attentive even though they were rushed off their feet. Excellent service and our waitress Patrycja was exceptional.

site_logo

Gerardine R . 2023-11-13

MORE AT TripAdvisor

We’ve been to the Frome Flyer on numerous occasions since it opened but our visit there last Saturday was probably the best yet. The food was great (steaks cooked as we ordered, onion rings and chips served hot and not at all greasy). The beer and general atmosphere was also great but the stand out thing about the night was the service. Amy (whose surname I think is Rowe) is outstanding at her job and a real credit to the Frome Flyer. Thank you Amy and the rest of the team.

site_logo

MAS2806 . 2023-11-12

MORE AT TripAdvisor

We arrived Sunday evening with no reservation, the female manager accommodated us even though the restaurant was extremely busy. The service was great food was what you would expect from pub grub. All the staff were working extremely hard, the bar was busy at points but it seemed that there was queue of cocktails to be done, it looked like as soon as cocktails were ordered it took out a staff member which always seemed to be the manager. Not her fault it just seemed they could have done with an extra bar person on to help but she was more than capable of doing more than one thing. We would definitely come again because of the cheery atmosphere and friendly staff.

site_logo

fyi1967 . 2023-11-12

MORE AT TripAdvisor

Slow, painful service - at the bar for drinks and placing a food order. Staff more interested in chatting amongst themselves, only one out of three staff bothering to take bar orders, and serving other customers out of the order they arrived at the bar. And it’s not even busy, very quiet for a Sunday evening. We won’t be coming back, we’ll take our custom somewhere else.

site_logo

HarryHillKent . 2023-11-12

MORE AT TripAdvisor

What a fantastic place for a great meal!!, The bar staff were extremely accommodating and the food was delightfully cooked to a very high standard.. Top notch food and brilliant service. I will definitely be recommending The Frome Flyer to anyone that asks… Great job..👍

site_logo

Colin E . 2023-11-11

MORE AT TripAdvisor

The waitress (Natalie) made us welcome and showed us to our table. Having perused the menu she happily took our orders with a little chat.

site_logo

lesliejohnf . 2023-11-09

MORE AT TripAdvisor

We we greeted by Natalie who was very friendly, showed us to our table. She was smart, tidy and chatty. Nothing was too much. Our meal was superb and plenty of it no room for dessert. I would highly recommend The Frome Flyer and I would highly recommend Natalie

site_logo

M26TTvanessaf . 2023-11-09

MORE AT TripAdvisor

come down for a visit to my family and have a lovely meal only to witness what I would say to be a horrendous attack on people a male hitting people I think it must of been his partner shouting screaming swearing and going off at everyone never in my life have seen such bad behaviour my children had witnessed the whole thing and are totally traumatised by the event whilst leaving they was outside what looked like attacking a young female who was part of the group absolutely disgusting hope they were arrested we won't ever be going back

site_logo

Catlin R . 2023-10-24

MORE AT TripAdvisor

This is an incredibly busy restaurant, but we were made to feel special and our server Scarlet went above and beyond with her service.

site_logo

rebeccaj968 . 2023-10-21

MORE AT TripAdvisor

Scarlet was an amazing server could not of asked for better the hole staff where amazing and the food was really good also

site_logo

Darren G . 2023-10-21

MORE AT TripAdvisor

Thank you to Natalie for the wonderful service for are big family dinner Saturday night everything was amazing, our family from Australia was over and thoroughly enjoyed everything 100%

site_logo

987aks . 2023-10-16

MORE AT TripAdvisor

I was really looking forward to our night away and trip to Longleat Safari park. Booked package of evening meal, night in premier inn and breakfast. Couldn't get on the online booking to book a time for our evening meal so after several attempts got to speak to a person the day before. the lady told me they were very short staffed and the online booking was closed. so she took my booking over the phone. Arrived in the restaurant for our 7pm booking only to be told by a very stressed out rude manager that I hadn't made a booking and I had basically made it up. She then said we could have a table in the bar area but there would be no table service we would have to order at the bar. the atmosphere was awful, the staff all looked really miserable and fed up and the manager was just storming round huffing and puffing. There was obviously so kind of issue as we heard one of the waitresses call another one a stupid bitch, and the manager took another girl in the office who looked like she was about to cry. luckily the food was excellent. But no once were we asked if everything was okay, felt like we were a nuisance and in the way. Several other people came in and had the same issue, but then a group of builders came in who the manager knew and she asked them if they had booked they said no, her reply was oh that's okay come and sit in the restaurant. We could hear all this because our table was next to the check in desk. After more shouting across the restaurant we decided to go and sit in our room out of the way. Breakfast was completely different lovely staff and a nice atmosphere and plenty of food on offer.

site_logo

Jillthomas69 . 2023-09-28

MORE AT TripAdvisor

At breakfast we noticed a member of staff checking in customers from the hotel. As we queued we heard her chastising a large family for not pre-booking a table in advance despite the fact they had bought the breakfast in advance just like us. She openly blamed premier inn staff but you could tell made customers feel like they had done something wrong Despite the drama she found the them a table. We were seen next and received the same treatment. At one point we even felt the need to ask if we needed a refund. We was again told it was premier inn staff, staff shortages, even the manager was battling with whitbread to get money for refurb and told that it was an independent. All reasons for negative experience? - Not We were then shown to a table that had cutlery missing. We weren’t told if it was self service/someone would take our order but worked it out. Butter looked like it had been microwaved for longer than needed. Only white bread available. OJ had run out along with other things. So sad as evening staff were great and attentive. Whether you are independent, have staff shortages, have battles with your colleagues in premier inn, or your manager has an argument of refurbs with Whitbread is not an excuse for delivering a negative experience to myself and other customers. There is no excuse. I have eaten in 100s of beefeaters for breakfast throughout the uk and this was by far the worse. I have had fantastic meals in some and left positive reviews. But other than a good cooked selection for breakfast and good evening staff I can’t say anything else positive. If the person who greets customers in such s negative manner feels it’s appropriate, you have a very urgent need for customer service training. Perhaps if the same person spent less time talking to a colleague and also swinging her keys like a jailor, she would have been more attentive to food on display and tables. You created negative experience for myself, my partner and I could tell by the reactions of the large family before us. Your operational issues should not be taken out on customers. Other beefeaters manage it. So should you. If you do not want our money, say so in advance and we can go elsewhere. But if you take it please provide the service most would expect. If you need to communicate with your colleagues in premier inn operationally then do so, but don’t drag customers into your internal affairs or problems with whitbread. Avoid until training has commenced particularly for front of house staff. I most certainly will!

site_logo

pricemrkristenp . 2023-09-22

MORE AT TripAdvisor

We arrived without a reservation after a day of travelling, despite being busy they (Amy) managed to get us a table. She explained about the new menu and that there were some limited items (nothing that I would have ordered anyway). She was the perfect...

site_logo

Phillip B . 2023-09-14

MORE AT TripAdvisor

I've worked in hospitality for a long time and all I saw from the staff was a group with no leadership in terms of the level of customer service they were expected to give. Food was delivered quickly and was nice. But the D&B blaring...

site_logo

Godzilla1985 . 2023-09-11

MORE AT TripAdvisor

Prices are very good compared to other places. Wide range of food, so something for everyone. Food was hot and well cooked. Very helpful staff, when it came to food allergies. Look forward to going again.

site_logo

ColinEPhotography . 2023-09-09

MORE AT TripAdvisor

Was sat on a table near the kitchen, could hear the kitchen staff swearing, not pleasant at all , Patricia was are server , not very pleased with the service it was slow and spoke unprofessionally,Then went to the bar area and sat and had...

site_logo

P8807DBsarahv . 2023-09-02

MORE AT TripAdvisor

We had a great reception when we arrived, very friendly staff, there was 5 adults and 5 children in our booking, we had fantastic service, the food was excellent, we had very fussy eaters in our party but all the food was eaten up, it...

site_logo

Flyer65601408945 . 2023-09-01

MORE AT TripAdvisor

We were staying in the attached hotel and used this restaurant for dinner around 8pm after a long day out. The server was clearly waiting for the end of her shift as she appeared disinterested at best. Surprise surprise half an hour later she left...

site_logo

Andypat1 . 2023-08-30

MORE AT TripAdvisor

Went for evening bar meal,person on table allocation not very helpful, but Callum the barman stepped up and offered us a space in bar area and looked after us for the evening. He's a credit to your company for customer service.

site_logo

S2647CRmiked . 2023-08-23

MORE AT TripAdvisor

Great experience! Patrycja was very helpful and kind! Food was very good and delicious! Quick service

site_logo

Megan R . 2023-08-22

MORE AT TripAdvisor

We were staying at the a joining Premier inn for 2 nights whilst taking our grandchildren to longleat nearby, the Premier inn was great as usual we decided to pay for the breakfast and evening meal deal at the Beefeater attached to the premier inn...

site_logo

Paul G . 2023-08-20

MORE AT TripAdvisor

Large group for lunch and the food was great, staff exceptional service so helpful thank you Amy Natalie 🙏😋

site_logo

AbbyO213 . 2023-08-12

MORE AT TripAdvisor

We were served by Natalie Who was incredibly patient and helpful with our large group. Five stars! Highly recommend 👍

site_logo

AmandaP1979 . 2023-08-12

MORE AT TripAdvisor

Great value food. Excellent server, Natalie who was super friendly, helpful and efficient. She dealt with a huge party with split bills and many different orders. Thanks, Natalie

site_logo

L6790FBjaneh . 2023-08-12

MORE AT TripAdvisor

Served by Scarlet, excellent customer service and the food was great. Thank you very much for the birthday treats of chocolate and fizz.

site_logo

Wanderer25166968429 . 2023-08-09

MORE AT TripAdvisor

We had a lovely meal at the Beefeater in Frome for the whole family at 5pm midweek. Starters and main courses were extremely good as well as the puddings and were great for young and adults. This was made special by the excellent service from...

site_logo

stephenP8050KL . 2023-08-07

MORE AT TripAdvisor

For a Friday, the restaurant wasn’t too busy which was ideal for a quick meal. Our waitress Charlee was spot on. She made our experience pleasant and we thoroughly enjoyed our time out. The steaks were cooked beautifully and we left full.

site_logo

Georgia L . 2023-08-05

MORE AT TripAdvisor

Good, simple food for a family meal. Excellent service.food was tasty, we had starters, mains and desserts. All were spot on. This is not a five star restaurant but if you’re wanting a family meal that’s tasty, with plates to suit all palates, this definitely...

site_logo

Roz F . 2023-08-04

MORE AT TripAdvisor

Booked as staying at the premier inn adjoined to the pub, after a long day wanted a nice chilled evening and wasn’t disappointed, from entering to leaving the service from our greeter and then Patrycja our waitress for the night I can’t fault it, and...

site_logo

Russell P . 2023-08-04

MORE AT TripAdvisor

This place is 1 of our go to eateries. The staff and service is the best ever. Staff are always smiling and nothing us ever too big for them. Tim you should be proud if your staff. The food is hot, tasty and mainly not...

site_logo

Missnetty64 . 2023-08-04

MORE AT TripAdvisor

Staff were very friendly and amazing food. Emily and Amy were incredible. They both always made sure that we were okay with food and drinks. They were very upbeat and always had a smile on their faces when communicating with all of the customers, especially...

site_logo

Tia M . 2023-08-03

MORE AT TripAdvisor

Got charged for my 2nd child despite them being under 15 for breakfast. Food was nice, kids enjoyed it. I'll change my review to 3+ if I ever get my money back. I reached out via email and their review page and never got a...

site_logo

Camper62990553403 . 2023-08-03

MORE AT TripAdvisor

Great service. Delicious food. Nice and relaxed atmosphere. Scarlet was our server. Very friendly and patient.

site_logo

478tamc . 2023-08-02

MORE AT TripAdvisor

I was very surprised by the positive attitude and friendly manner my waitress charlie showed. She was funny, engaged and professional. The food was stunning. Had a the rump which was cooked to perfection. Dessert looked amazing and tasted great. Although under-staffed, the team handled...

site_logo

Felicity M . 2023-08-02

MORE AT TripAdvisor

Absolutely appalling service here. Came as a family of 5. Slow to deliver our drinks and already had taken our food order before these arrived. The food arrived 35 minutes later and my sons meal had not arrived. We waited for 5 minutes to see...

site_logo

Louise H . 2023-08-02

MORE AT TripAdvisor

Took over an hour for our food to come out and when it did my 8 year old had to wait a further 10 minutes for her meal whilst everyone else ate. Poor table service, no one attending the bar and to top it off...

site_logo

holly b . 2023-08-01

MORE AT TripAdvisor

We visit here regularly with our family and friends as it’s such good value, especially for breakfast where kids eat free with paying adults. The food is lovely and staff are always happy to meet dietary requests (gluten/dairy free) and accommodate where possible. All the...

site_logo

Lou K . 2023-07-31

MORE AT TripAdvisor

We came here for a family meal, we were served by Nat who is a fantastic waiter, always has the time to talk to us and welcome us. The food was very good, there were some items which were unavailable but had been given a...

site_logo

LAURA P . 2023-07-30

MORE AT TripAdvisor

Great service and very friendly staff. Food was very nice and was reasonable prices. Clean restaurant and was very welcoming.

site_logo

chrisdU5799PU . 2023-07-30

MORE AT TripAdvisor

We have visited this Beefeater 4 or 5 times a year, for the last 5 years when we stay at the accommodation next door. The restaurant consistently make small errors. Bookings lost, food not sent out although it has been ordered. The fact that these...

site_logo

Techdive . 2023-07-29

MORE AT TripAdvisor

Similary restaurants in South West

restaurant_img
3.8

858 Opinions

location-iconClarks Village
Other cuisines
outdoor_seating_185349takeaway_185349delivery_185349

Have visited this costa many times ,and normally wouldn,t mark it down.However on this occasion my wife had a fly in her coffee.On returning it the young man just shrugged his shoulders and said." It wasn,t there when i served it"".Very poor attitude i feel.

restaurant_img
3.8

386 Opinions

location-iconCanards Grave Road
British
outdoor_seating_184289takeaway_184289delivery_184289

Beautiful pub, great food, very welcoming staff. Had lunch here on route to St Ives.

restaurant_img
3.8

166 Opinions

location-icon5a Badcox
Other european cuisines
outdoor_seating_122757takeaway_122757delivery_122757

I've lived in frome now for a good while! 46 years, I feel a little old! I know village spice has had a lot of ups and downs over the years, what with quality of food etc but I have to say, our most recent visit was amazing!! Yes the food was nice, really nice!, lamb moist, nan bread soft! But what really made our night was the friendly front of house staff! Really friendly, young staff that were head and shoulders above many other waiters/waitresses from other restaurants we have visited, a natural flair, a great example on how to run a restaurant! They had a lot to do! But always found time to glance over to make sure we were all ok enjoying our food! This restaurant has often been underated over the years, but trust me, in its current set up it is hands down the best curry house in the area. You can even bring your own wine! Would highly recommend

restaurant_img
3.8

166 Opinions

location-icon76 High Street
Chinese
outdoor_seating_230562takeaway_230562delivery_230562

For anyone looking for The correct price and menu this is the one please don’t look at any other menu as some Have uploaded the old Menu and isn’t stated correctly

restaurant_img
3.8

949 Opinions

location-icon31-33 Benedict Street
British
outdoor_seating_184341takeaway_184341delivery_184341

Excellent pub. Friendly people. Bar staff are great, except one who clearly has a huge chip and problem. But that is your problem. Be a man or be a woman, but don't be hating everyone else.