Premier Inn Colchester Town Centre (Castle) hotel in Colchester

staying in room318 3rd floor staff where polite and the room was very clean and it's also a great room to walk in to with a chair to sit in near the window given the right amount of light in the room if you wanted to just sit an read for a bit to unwind from your busy day let's talked about the bed well it's super comfy bedding is perfect looking forward to a great night sleep

We had a lovely stay here, absolute bargain for the location. Rob made sure we were well looked after and was such a lovely and polite member of staff. Can't wait to stay again.

I had dinner tonight and had a great experience. The staff were very friendly, the restaurant was spotless, and the food was delicious. I highly recommend this place! I really enjoyed my stay at Colchester Premier Inn Town Centre.

Had my dinner last evening. Customer service was top notch. Staff is really friendly and the food is amazing. I highly recommend this place for your dinner outings❤️❤️

Really good , well situated clean and a decent breakfast

I stay here at least once a month for work, every time I come I know it's going to be a stress free, clean, comfortable stay. Cant fault anything about this hotel. Staff are extremely helpful and friendly, rooms are spotless and if you need anything they will get it for you!

Jess went above and beyond to make our stay the best it could be.

Would like to say a massive thankyou to Jess for helping making my friends birthday special we came back here because Jess was so lovely last time and helpful and we will be back again thank you so much you have wonderful staff and Jess is a great asset to your team 🥰

Trying to call reception as I have a question before booking a room. Tried a few times but nobody is answering the phone. Very frustrating. Will have to book a room elsewhere.

Worst hotel stay ever. We stayed here with our kids for a half term break. They stuck us in a boiling hot room that wouldn’t cool down. They knew the room was unsuitable but still stuck us in there. It was in February, cold outside but we were sweating in our room. We complained on the 1st day but they couldn’t move us. This completely ruined our stay. When they finally moved us, our stay was over the next morning. They refused to compensate us for the horrendous stay because they moved us eventually on final night of our stay. TERRIBLE TERRIBLE TERRIBLE business. Ruined the holiday for us and the 3 kids.

this is our first time staying here. the hotel is extremely clean. when we first got here we were greeted by rob who checked us in. i’ve never been made to feel so welcome. he was so lovely and seemed so happy to be there. we need more people like rob in the hospitality industry and hope he is recognised for his efforts. it really goes a long way and we will definitely be back !

Everything I have come to love and expect from Premier Inn. Fantastic staff, clean and comfortable rooms, a good night's sleep, great breakfast. Well located for castle and museums. Has its own car park and discount for multi-storey next door if full. Perfect stay.

Extremely well kept and clean Premier Inn. The room was very nice and bed as usual for Premier Inn's was very comfy. Cooked breakfast was, as usual again, excellent. Staff was extremely friendly and helpful. Only negative was it's location, it is tucked away down the bottom end of the town and has a strap hill to climb to the high street. The room I stayed in had a broken bathroom extractor fan and a leak in the shower which made the floor wet. Other than that, an excellent stay.

The hotel appears to be used primarily as emergency shelter by the council, or similar - as such there were a number of other guests smoking illicit substances outside, the smell from which then wofted inside the lobby and elevators, and there were lots of small children running riot (as presumably they would otherwise be cooped up in the rooms). The room was fine. Not the most modern, but clean and pleasant. Service was relatively bon existent - self service check in and out. we arrived around 8pm on a Friday and the restaurant was already closed. Breakfast was fine though.

Stayed for only 1 night after a friend's celebration. We arrived at 10pm and was greeted by a member of staff on reception to give us our room key, the room was very clean, smart and very comfortable, was a bit chilly but the heating took care of that but it had all that we needed. In the restaurant again we were greeted by a friendly member of staff, so much variety of breakfast food to choose from, nice friendly chef too. The hotel has a small carpark (27 cars) but there is an NCP about 5 mins walk away, make sure you download the app and enter the discount code before you go in, generate a QR code in the app to enter and exit the car park. Great location in the town centre, would definitely stay again, highly recommend.

After a nightmare day it was a joy to settle in here. Staff are great

After covid, I suffer anxiety and just want a quiet vacation by myself. I decided to take a small vacation and decided to stay in this hotel. I'll start with the positives. It's quiet, the bed is very comfortable, and the heating's good. I walk through Castle Park to enjoy the sights and get food from the town centre. The negatives were on the first day I stayed at the hotel. A man (probably sent by security) opened the door without knocking. Luckily I was eating and wasn't changing at the time. I wasn't happy; he tried to make conversation, but I gave him none of it. Another was this lady security staff member who put on a smile that made me very uncomfortable. I would often rush into my room to avoid her. I understand that they're doing their jobs. I've stayed in many premier inns, and this one's my least favourite. The rooms are superb, but I will be very unlikely to return to this hotel unless it's necessary.

Oh dear.. can be pricey for one large towel and cheap n cheerful breakfast. But good location. If you grab the cheapest night it's good value....

Great hotel. Staff amazing and friendly. Food very nice. Room very clean with good air con.

Good location, nice and clean rooms, And the breakfast...... Love it!

After locking myself out of the flat, they accommodated us. Very friendly staff, and they even gave us a charger so we can charge our phones. Exceptional service from Himarshu - kind, courteous, went above and beyond to help us! So thank you!

Lovely clean hotel with a nice atmosphere. Staff very friendly and the food was great. Will definitely return

It is your standard premier inn, comfortable beds and decent curtains blocking the light. Air conditioning in our room worked very well. Rang the bell for assistance, they sorted my request straight away ( we need led extra pillows). Down side is the constant thumping of feet above us. Last night and this morning

Rooms are O.K., check-in machines are a waste of time.

Stayed a couple of nights in this Premier inn, received a friendly welcome when we arrived. We had a family room and our daughters bed was not made but we spoke with the manager and she soon sorted it, even tucking my daughters favourite cuddly toy in the bed. In the morning she asked us how we had slept and asked what our plans were and recommend places to visit. Jess really made are stay and nothing was too much for the staff there. Breakfast was good with lots of variety and the hotel was close to the lovely gardens in the castle park and the town centre shops.

Great location, friendly helpful staff, nice quiet room. Just perfect for me. Car parking is limited but you can use the NCP car park across the road as an overflow.

Comfy beds, good location and breakfast was superb!

I am very annoyed with my service I have recieved at the restaurant. I waited 55mins to get food, 32mins for someone to check on me. Cmon man, I know there is only 2 at the back and front but was it really that busy? I asked for custard and still got ice cream. Then you ask me do I want a drink. Here I'm thinking it's compensation but no can't even give me a bottle of water. An it happened twice. Otherwise hotel wise. I understand that you want to minimize cleaning, but I do believe hotel should attempt to clean the room rather than us always having to constantly ask them to clean it. Otherthan that a nice room and shower facilities, you can help yourself to tea facilities in the main lobby Parking is £7/ night where you have to pay at the end, sucks that's the staff could've told me at the beginning rather than saying "don't worry we sort it". Location wise is really nice, right beside the castle Park, at the end of the road are some cafe and 5-10min into the city centre and a 20min walk to the station.