Premier Inn Carlisle Central North hotel in Carlisle

It's an old building..out dated. The worst Premier inn I've stayed at and I've stayed at a few. It's a great let down for Premier. They should shut it down and renovate, rather than give themselves a bad reputation

Typical Premier Inn, comfortable bed and friendly staff. Will use again if ever I go back to Carlisle

Dirty mouldy rooms. Everything is tired and broken. Adjoining pub had karaoke until late that night. Poor nights sleep because people kept slamming doors

I don’t really think it deserves 1 star but you don’t have a choice of no stars. The WiFi didn’t work properly, the staff were non existent, and wanted to charge us £10 to check in early when we had arranged it. The restaurant was awful, my husband ordered a steak which was as tough as Ghandi’s flip flop, how a chef or cook could send that out to a customer is just awful, the look of it was disgusting. I had chicken that was so dry I couldn’t swallow it. The boy serving us was running about and actually achieving nothing. Worst hotel ever and we actually paid premium. Oh and no rice either, if you look back on reviews from a month ago no WiFi and no rice, guess they need to pay the WiFi bill and send someone shopping. Would never stay at this premier inn again.

On arrival the rooms were out dated ripped carpet, low on wall sockets paid for breakfast and only told next morning no breakfast which they'd of known prior to booking having a 2 year old and a 8 year old with us being told by reception staff that breakfast is off and you will just get a refund and being told to go to mc donalds isn't acceptable! Also towels down the stairs isn't right either!

Standard just off motorway premier inn

Worst premier inn I've ever stayed at. The room 123 was up a vile stairs case and absolutely stank. Used a tin of deoderant to make it smell nicer. Corridors are filthy. Dark and dingy. Room was ran down, bathroom had mould in it. Not nice at all and I would avoid.

The lady on reception Tracy was very Friendly and welcoming. We had problems with our heating and she helped to sort it. She booked us a table next door and ordered us a taxi. Nothing was too much for her. She was on all weekend. Room was clean and comfortable. The service in the restaurant was a little slow . Would definitely return. Just a lick of paint to brighten up a little.

Just the ticket... quiet... clean and right where we needed to be...

Hotel fine. Car park very full. Free WiFi awful

There's not too much Premier about this Premier Inn!! Rooms are tired, bath drain is full of hair etc.... Staff are really helpful and location is good.

Another good stay at this Premier Inn. Possibly one of the older hotels but room & bathroom both serviceable, bed very comfy. Good meal in the pub next door.

+'s and -'s. Hallway was smelly and dark. I had to ask for an iron. Internet was very slow unless you paid extra, then it was ok. Rooms aren't cleaned unless you ask. The attached restaurant is not nice. Rooms are clean, but could use an update. Service was very good. Front desk was knowledgeable, helpful, and interested in making sure I was taken care of. Not much nearby. Morrisons is a short walk, which is nice.

Receptionist very warm and friendly on arrival. Tracey i think her name. Very helpful and advising us to book a table next door at the adjourning pub. Gave us more towels for room as not enough. Room spacious and clean. Good location and supermarkets in walking distance.Staff next door friendly and good service

Stayed the night over the weekend. I must say the lady on reception was most welcoming and went above and beyond for myself and my family ensuring an easy check in helping to find somewhere to eat extra towels and booking us a taxi to the city center. Absolute credit to the Premier inn. Room was clean and comfortable and the location good

As always at Premier Inn good clean rooms and a decent breakfast staff were lovely to.

The Hotel is dated. This is one of the cheapest premier inn, in the area normally. Breakfasts are from 7am. The beds are as comfortable as always, the restaurant I'm lead to believe is good, I didn't try it. Staff are friendly and helpful. The bathrooms are tired, no air-conditioning, but I knew that at the time of booking. Watch out if your room is +120 that is probably up the steepest stairs, I found it clumsy Checking in and out as the stair case is pretty steep. Would I stay again ? Yes.

Just a great place to stay 5 min walk from city centre .staff are great .and breakfast in the morning is fantastic

Staying all over the UK for work and using Premier Inns this one is very dated but the staff are excellent

Natasha is awesome warm welcoming friendly face and professional from start to end made our stay one to remember couldn’t fault the service if every premier inn had a Natasha the world would be a better place keep up the good work highly recommended phenomenal.

All the staff members we encountered were very welcoming and friendly. The corridors and rooms are certainly below the standard we have come to expect from a Premier Inn however for £35 a night can't really complain. Seems to cater for workers during the week as a lot of vans parked in carpark. The bed was as expected very comfy and shower was excellent. Slept very well. The most disappointing thing was the breakfast, hot food cooked to order so we anticipated something great, sadly the scrambled egg was like rubber, the sausage over cooked, the black pudding disgusting and the bacon dripping in fat. If staying here again I would head to McDonalds for breakfast.

Booked last minute when driving up to Scotland.

Hotel need a refresh. Rooms are poor quality

All staff were nice and even a passing cleaner greeted us for the morning. Everything is top notch

Good service with efficient standard.

Building needs a total refit if my room was anything to go, never seen such a run down PI shame as staff were very helpful. I could share photos but I won’t as it’s not the staffs fault but the management for not refurbing this hotel. In future I will check as if they have one like this no doubt there’s others and if it had not been an emergency family issue I would of walked straight out again.

Just had a 2 night stay here and 1 of the best premier inns we have stayed in. Welcomed by very friendly staff in reception got to room we had 112 and it was a lovely spacious room so clean and bathroom was spotless with view over the car park even though facing main road and pub next door it was very quiet just what was needed for a wkend away. We had the breakfast lovely choice of continental and full English all staff friendly including the landlady. We did go to eat in there on the 1st night but it does get booked up very quickly so we went to the Toby down the road but we booked for the following night and we couldn't fault the food or the service. If we ever come back this way we will definitely chose this place to stay again and would recommend to family and friends

Great service, relaxed & friendly atmosphere. Parking outside & great location just off the motorway.

There was a squeaky sound from the piping in the building all night, so sleeping was tough for me with my tinnitus but other than that it was great. I'll just bring ear plugs next time.

Always happy to stay at a premier inn - comfy beds, good value bar meals (so popular I'd book a table) and tremendous breakfasts...

The worst Premier Inn I have ever stayed at. Never again!

Nice and pleasant staff and make you welcome.