Based on 337 opinions finded in 1 websites
Based on 337 opinions finded in 1 websites
Nº 365 in 551 in Bedford
Opinions
Looks like one of the oldest ones in need of refurbishment.
Richard Gallear . 2025-01-28
MORE AT Google
The staff at this hotel were excellent—special thanks to Angela (I believe that was her name), who went above and beyond to cater for us. When we arrived, the Wi-Fi was down, so we couldn’t check in, but she made sure to send us to have a complimentary drink. Once the Wi-Fi was back up, she personally came to get us from the restaurant. She also gave us a spare key when we couldn’t find ours. A massive thanks as well to the two gentlemen who worked in the evening—they were so polite and welcoming, always checking if we needed anything. As for the actual hotel, the best words to describe it are disappointing and outdated. It’s incredibly old, and our room was filthy. There were pubes in the bath, which was stained yellow, clearly from years of use—absolutely disgusting! The linens and towels had a strange vinegar-like smell that was very unpleasant. The carpet was grimy, and I didn’t once walk barefoot. This hotel is in desperate need of refurbishment—and soon.
Aprille Morgan . 2025-01-20
MORE AT Google
Very busy hotel with lots of contractors in big vans coming and going at all hours, leaving engines running whilst smoking in vehicles. Very noisy with doors being slammed, loud voices and banging about throughout the night. Not recommended if you want a good night's sleep. Will not be staying again.
jon neafcy . 2025-01-15
MORE AT Google
Stayed for 2 nights with family. As premier inns go it’s a bit tired and needs a refurb. Toilet didn’t flush very well and there are lots of scuffs on the wall. That said the service and location are excellent. Plus lots of parking. Overall it’s fine for a short stay.
Matt Wallace . 2024-12-26
MORE AT Google
Clean hotel set in lovely country park with stunning views
Jane Myrie . 2024-07-23
MORE AT Google
Great location with the lake and walks play areas and restaurant. Great friendly staff extremely helpful. The only let down i would say is shame key system is outdated and meant with one old style key between both of us became issue when not entering/leave together for any reason. But will be reusing
Second Time round ltd . 2024-07-17
MORE AT Google
Great for a one night stop off. Handy being next door to a beefeater as well.
Holly Brown . 2024-03-04
MORE AT Google
Not up to the standard of the usual Premier Inns, very disappointing. Hotel was grubby and dated. The carpets smelled of damp throughout and the room had a distinctive damp smell. Some fixtures in the room/bathroom were dirty or in need of replacing. I usually love a premier inn bed and although the bedding was clean, the bed was uncomfortable and dipped in the middle. No plug socket by bed. We had an evening meal in the attached restaurant and my partners meal was very poor quality. The staff were friendly and breakfast was nice. But would definitely not stay here again.
Jenny Summers . 2024-03-03
MORE AT Google
Issues claiming refund on double booked room in error as names weren't loaded correctly on Premier Inn's side (so they have no name), who are now refusing to help despite having reference number and paying from credit card. Will be pursuing further if no response. Very unprofessional
Jitesh . 2024-03-01
MORE AT Google
Standard premier inn situated in a nice location next to the marina
Reece . 2024-02-29
MORE AT Google
No air con so had to use a fan, however this situation produced the funniest video of all time.
Liam Davies . 2024-02-25
MORE AT Google
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1212 Opinions
We had a late lunch with you this Tuesday 18th March when we were visiting my brother who’s currently staying at Marbrook rehab unit. It was the first time my brother had been out anywhere for a long time and we wanted it to be a good experience for him. The food was good although my brother found his steak rather bland. The staff were friendly and helpful but using the disabled toilet when my brother needed it was extremely difficult and stressful. My brother was in his electric wheelchair and my husband was helping him. Access in and out was difficult due to where the toilet is located in a corner and there there was limited space inside to manoeuvre the wheelchair. The wheelchair is a standard size. We did mention this to a member of staff who said she would pass on our concerns. We understand that a refurbishment is due to take place soon so would urge you to consider improving toilet access for wheelchair users. Thank you.
62 Opinions
Great food, still hot. However we did not receive the full order and this was not corrected or refunded. The manager never returned my call after saying he did not want to argue. First bad experience with them which has annoyed me, especially with ring camera footage proving me correct.