Premier Inn Abergavenny hotel in Monmouthshire

Terrible service from this particular branch of premier inn. We booked a triple room, we phoned months in advance to confirm 3 adults were able to sleep in the room. When we arrived the staff were incredibly rude and unhelpful. We were told that Infact only 2 of us would be allowed to stay in the room. They offered no solution or assistance. Instead they became hostile and abrasive. The room had plenty of space for 3 adults. A double bed and a sofabed for 1. Their policy is stupid and unhelpful. And contradictory to the phone call we made months earlier. In full they made us feel unwelcome and unhappy, would not recommend.

Minimalist decor! Bathroom needs updating. Not value for money given the rate paid. Free WiFi connected but has no internet!

Nice location in walking distance to Abergavenny town

Used postcode as a GPS location.

Excellent base for walking Offa's Dyke between Monmouth, Pandy and Hay-on-Wye

Honestly couldn't recommend staying here based on poor service and timeliness to respond to complaints. Did not make disabled/older family members feel safe and well taken care of during fire alarm (only one staff member on), and also didn't really apologise for that after the fact...Had to issue a refund for quality of stay and service provided after a lot of back and forth.

Lovely comfy, clean room and bathroom. Warm welcome on arrival, very friendly and helpful staff. Only downside was the Brewers Fayre, we arrived for breakfast at 10.45 (closes at 11( to be told they stop serving at 10.40!?.. not ideal, & not a friendly chap. Otherwise a great stay

10 mins from Abergavenny friendly staff . You always know what you're getting in terms of room and facilities. Lovely breakfast for an additional £10 .. Will accommodate a service e dog . Don't forget your paper work to prove you have a disability .