Premier Inn Aberdeen North (Bridge of Don) hotel in Aberdeen City

Nice little hotel, beds were comfortable and it's situated pretty close to the city centre. The restaurant was good, decent value and the meals were well prepared and tasty. My only gripe with the whole place was I had a couple of caterpillars sharing the room, I wouldn't mind too much but they didn't offer to help pay the bill.

Well where to start , 2 nights of awful sleep and poor customer service. We had stayed in a family room , the temperature of the room was 25 degrees all the time, asked to change rooms got told they had no spare rooms , but they had a fan they would put in our room well when I tell you a rotisserie oven would have cooled the room down more hopefully you can get the picture. The moment we checked out the man on reception rushed to our room to check upon it , very strange and rude staff bar the one lady (didn’t catch her name) who allowed me back into the room as I had left my watch in there. The hotel its self whilst yes a bit old looking isn’t too bad in a good location with the pub/ restaurant next door and easy access to a home bargain & m&s over the road. 10 minutes drive to Aberdeen so ideal in that sense. Premier inn “Feedback” team won’t help with complaints hence this review now being placed. Make your own choice on this but I wouldn’t stay here again

Good value stay. On its own in a bit of a wasteland.

Nice clean rooms, really friendly staff. Great atmosphere in the restaurant bedroom door also, some shops near by too. Nice quiet place to stay.

We initially booked 3 nights and we had to move the next day to another hotel. The room was infested with BLACK MOULD, causing airways irritations. We are still to receive the refund for a not fit for purpose room. Pretty sure a health inspection would be glad to visit them.

Comfortable and pleasant as expected.

General areas looking tired but quite. Good pub alongside. Near to retail park. Saw lots of guests with fish and chips so must be close bye

Rooms tired and dated, think Steveie Wonder must have done the silicone work in the bathroom. Asked for room to be cleaned each day, and it never happened. Overall a poor experience and below the standard expected Premier Inns

The front of house staff require a lesson in customer service/hospitality, complaints that we're made or problems highlighted, blame was shoved in the direction of the management/ owners, the staff wanted nothing to do with complaints whatsoever. The management/ owners are now concentrating on building hotels in the UAE so therefore no money is being invested in UK Premier Inn hotels at present (the exact words of the front of house staff) This was our 3rd and last time staying there, rooms not cleaned before we moved in, bathroom walls dirty, ony one set of towels for a couple, outside areas covered in litter, empty wine bottles, used condoms, litter bin at entrance to reception overflowing, broken gutters, buildings all green discoloured and covered in moss. The fluctuating prices I just don't get, 2 years ago it was £40 a night and now it us £90 a night, and that's without a breakfast, St the time there was nothing of great interest on in Aberdeen at the time of year to demand this price. We noticed the most of the guests were tradesmen and were probably happy with the accommodation due to the fact their employer was footing the bill.

My second favourite of all the premier inn I have used over the years. Location brilliant for onward travel north. Restaurant is always great value. Hotel staff are great too end service. Staff especially the Hungarian lady informative, always helpful asset to the team. Bonus here retail park with m&s home bargains and b&q just across the road and a short drive country park with a beach x

TOP STAFF, THEY ALL DESERVE A WAGEs RISE. XXXX

Decent enough and clean. Resteraunt staff good too. Only bad thing it is a 3pm check in, not much else around about to do.

I've used this hotel on numerous occasions, and in the past, it has been fine; standard Premier Inn, you know what you're getting... a decent sized room, a comfy bed, and a decidedly dodgy shower. The food varies from site to site but is your standard fare and okay for a couple of nights away. HOWEVER, on this occasion, Premier Inn have in their wisdom "upgraded" to a paperless meal booking system, which appears to work intermittently at best. On the two nights we stayed, my colleague and I on separate nights were told that although we had meal vouchers from our company, and they could see these on their system, we would have to pay for our meals and claim it back, because the hotel system would not talk to the restaurant system. To be fair to the hotel staff, they did try to fix the issue, although they admitted that they didn't really know how to. I should point out that on both occasions, the hotel manager did "eventually" fix the problem. However, my gripe is with the restaurant "Table Table" staff who had no interest, and simply put the problem onto their customer. It was clear that their system was at fault and would have been easy for them to have made a note of the room number and any meal purchased against it. And then sort it out at a later date..... just really poor. I for one will be avoiding Premier Inns for the foreseeable future. Hopefully they will sort out the gremlins. And, teach their staff some customer service. Rant over!