Portico Lounge in Monmouthshire

Service was good considering it was very busy

Absolutely amazing. Plants are unreal and feels like a great buzz. Options for all veggie and carnivores. Good prices for the quality!

The place was very busy and we thought this is a good sign, the staff was very nice, but hands down this is the worst food I ever tried, I am sorry that I didn't send it back but we were very hungry

Excellent service but quite poor food. We've been here with large group and service was still efficient and friendly. Dishes are generally quite bland, avoiding being outright terrible but worse than many fast casual chains. Cocktails are quite poor, unfortunately. Good selection of other drinks. Nice atmosphere and interior, just wish the food was better.

Gave my pregnant girlfriend food poisoning - it's definitely this as that's all we had eaten. Currently in A&E (as she's pregnant) 🙃

Breakfast was good nicely cooked and plentiful

I visited a couple of weeks ago, after being a regular patron since the restaurant opened and always having a positive experience. However, I left after visiting for breakfast very disappointed. I ordered a vegetarian meal and it was served with meat on it which I only realized after taking a bite. Obviously I was quite upset by this after being a vegetarian for the previous 13 years. I informed the staff at the counter and they promptly requested the kitchen made another meal. I appreciated this however it meant that I had to eat my meal alone after my partner and mother had already finished theirs and generally dulled my appetite and experience. Whilst I was waiting I was given a comped orange juice. But, I generally don't think my complaint was taken particularly seriously. Moreover, it has put me off returning as dishes being served differently to how they are ordered is also a serious allergen issue and I would not want to bring any friends or family who suffer from allergies here due to this blunder. 1/5⭐

Perfect for a civilised drink and food. Breakfast, brunch, lunch or dinner. We had the lunchtime deal today. £6.75 for a soup of the day and a panini. Delicious!

My partner is coeliac and not one, but TWO staff members mistakenly gave him a gluten-containing product. First the staff member on the bar when he ordered, my partner checked everything he'd ordered was safe, which the staff member assured him that he was. Secondly the server who delivered the oreo milkshake assured us that the biscuits on it were gluten free. It was only when I questioned the server repeatedly and asked her to double check the allergen list that the gluten was identified. Thankfully my partner didn't eat any. But he could have been seriously ill, and if someone with an anaphylactic allergy had experienced this then they could have died. Normally the Lounges are our #1 restaurant when eating out due to their diligence with coeliac dietary requirements. Unfortunately this has led us to put a lot of trust in the servers, and my partner was about to eat his milkshake before I questioned the server as his level of trust in the Lounges is high enough that he was willing to take her at her word. We will continue to eat at the Lounges chain as they have been brilliant every other time we've eaten at one of them. However it would be good if Portico Lounge could confirm that ALL staff at Portico Lounge will be required to undergo allergy refresher training, and that junior staff will be supervised by managers with more in depth allergy training.

Good food. Very inclusive gluten free menu. Friendly staff. Fair price..

Always a joy to eat here, the food is amazing and the staff are so friendly!

Lovely place for breakfast! Came as a table of 3 for breakfast at about 9am, we all ordered separately using the QR code on the table but the staff still had our drinks & food bought at the same time. Not sure of the waitors name but he was absolutely lovely and made sure everything was okay with our food! The breakfast within itself was absolutely delicious, so so worth the money! Will definitely be visiting again!

A very welcoming, warm space on a day as cold as yesterday! Lovely food & coffee and the staff couldn't do any more for us, fair play! Looking forward to popping in again. Thanks guys! ⭐️⭐️⭐️⭐️⭐️

Lovely food, great service. Went on a Saturday evening for drinks, great cocktails and Sunday afternoon for lunch. Very good indeed.

Great for a coffee meet up. Music play list could use some attention.

First time at this establishment went Friday 7th for a coffee 1 latte and a capuchino waste of money couldn't taste no coffee at all never go there again.

I love the portico lounge, I am lucky enough to be able to teach upstairs here twice a week, and the staff are always super friendly and helpful, a cheeky cocktail after Pilates is always well received and the gluten free menu is great

Yet again ingredients missing from my meal.This seems to happen quite a lot. After another visit there were missing ingredients. This time Pak Choi and sugar snap peas

Very good value, plenty of choices and friendly staff.

The ambiance is lovely, with low lighting and candles. Very romantic. Decor very art novo and quirky. Staff excellent. we ordered a selection from the Tapas menu 10/10. We sent our complaints back to the kitchen. We will be back again 💯 %

Below expectations, ordered Persian lamb but really only got the cheese from it… other dishes we’ve ordered were rather poor; nice decor and atmosphere but food needs improving

Booked for a group for a Sunday morning brunch, great atmosphere, food was delicious, and portion sizes were ideal for a brunch!

Lounges are a bit like a Wetherspoons for the middle classes normally rammed full with staff not clearing tables And a app to order except the lounge one is rubbish So had to queue at the bar with only one bar staff on so that took 10 minutes Menu looks good Spanish Mexican Thai fusion thing but was disappointing and dry Probaly better not trying to be hip and go to a spoons and save yourself £30

Cosy venue for food & drinks. We went as a party of 6. Thoroughly enjoyed the food. We ordered via the website. (QR code on the table) . The lights dimmed later on which have it a lovely cosy feel.

Lovely food, lovely atmosphere and lovely service.

Amazing staff. We forgot to click order on our phone and they helped us get served as quick as possible. Their kitchen staff had to leave early due to the snow but they made sure we were well looked after. The food was beautiful and the rest of the staff were friendly and lovely to chat to! Lovely time out

Absolutely fantastic experience. The staff are incredibly friendly, and the food is to die for. The Tapas is especially recommended. The cooks are amazing.

Always a good atmosphere. Nice selection of drinks. General pub food.

One of the nicest places to visit in Abergavenny. Fantastic: food, drink and staff. I could not ask for better.

Beautifully well decorated, really recommend going with a group of friends for tapas and cocktails before a night out!

Poached eggs & Fried eggs were amazing, well done

Large party early Saturday evening, not a problem we reordered ahead, everyone's food came at the same time piping hot & freshly cooked. Had an issue they had run out of sweet potato fries so compensated us with a free glass of merlot. Couldn't do enough for us & the food was lovely highly recommend 👌

Unchanging but wide-ranging menu; no need to book, just walk in.

Excellent service and food in a relaxed atmosphere....the prices are pretty good as well, I was pleasantly surprised at the bill for 3 of us.

Always do lovely food and the Shakshouka eggs are brilliant!

We wanted a nice light lunch and my partner wanted a nice soup. We were so glad we were able to see the large clear menu on the window before we decided to go in. We were given a nice table for 2 in the far corner of the very large restaurant. I must say the venue was buzzing with a great atmosphere, due to the towns Christmas lights switch on. Our lunch was really nice. My partner was taken back on how nice her Roasted Carrot Soup was. Well done the kitchen team on this… Highly recommend this venue if visiting this beautiful town.

We visited on a Saturday evening in November, very busy with a good atmosphere. Solid food as expected. Good for a relaxed dinner. Note that there is not table service, you either go to the bar or order from the QR code at the table.

Comfortable and clean venue. Generous portion size. We had the cooked breakfast, very tasty and quality sausage and bacon.

Love this place. Staff were on it despite being busy. Such a chill vibe, lush food. Family friendly and dog friendly (downstairs). Lots of interesting art throughout the whole building which gives a slightly quirky air combined with the tunes. It's stimulating yet relaxing. Fab establishment with great staff and yummy food. Vegan and gluten free available as well. Got it all covered 👌🏻

Good food, quick and excellent service.

Pre show meal. Great tasty food.

Amazing food and excellent service

Absolutely fantastic, amazing food and lovely staff !

Restaurant in pretty Abergavenny’s pedestrianised centre. We secured the sitting/dining area in front of a large open window onto the street and enjoyed burgers, chips and egg dishes. With coffee, the bill for five (including a 2-year old) came to £51.55. The service was a bit on the slow side and we would have appreciated the recorded music being less intrusive.

Excellent and quick service, recommend them. Great pineapple juice

Friendly staff lovely atmosphere gorgeous food glamorous decor

I do like a good LOUNGE, standard menu and format as per the other venues. Works well, cheap cocktails and table ordering via QR code. ⭐⭐⭐⭐⭐

Plenty of gluten free food, fast and friendly service too!

Nice ambience, food rather neutral in taste. Vegan food also available. Friendly service, ordering only via app or at the counter

Relaxing surroundings excellent friendly staff and great food

Usually great food in all Lounges.... However, this time they let me down a bit. The flatbread was so tough I couldn't get a knife through it. I was given a steak Knife and that didn't work well either. I was offered ( by the fabulous staff) to have it sent back and bring another one, but time was short so I struggled on. I had great Sweet potato chips. The venue was very clean, and everything else was great.

we went in today , read the menu on table, sat there for 15min waiting, one young lady was going around cleaning tables the whole time, passing us but not a word or service and another worker a man was there but seem to be showing in his wife and child in and getting them all sorted at a table, after the 15 minute with no service or any staff looking out way we got up and left. such a shame it looked nice and the menu had a lot to offer .

We love the Lounges in general, with their excellent menu that caters for gluten free. So Portico was a bit of a shock. After fifteen minutes, I cleaned our table myself, with the spray and cloth from by the tills. Then we ordered. My buddha bowl had no pomegranate seeds, and my wife's chicken, bacon & avocado salad had no dressing, no seeds, and no parmesan (and no explanation). It did have a cherry tomato: ONE tomato, cut into four! It was a quiet early evening in the Lounge, perhaps the locals are already aware this is one to avoid.

Stopped here after another establishment stopped serving,, I had the bacon cheese burger with fries and a latte.. Lovely food presented well. Highly recommend if your in the area.

Been here several times and it was our go to when in Abergavenny. Normally quite a pleasant meal but this time a couple of things spoilt the occasion. When ordering Hummus the pitta bread used to be around 6-8 small triangles that come with it. However since the prices have gone up they supply only 4 small pieces of pitta, not enough to dip in the Hummus. My wife went back up to the bar and asked if we could have more pitta as there was insufficient supplied. She was charged £2.50! Ten minutes later we got another 4 small pieces. Worst time there ever I will go elsewhere next time.

Popped in for tea, having a quiet moment to myself after a stressful day.

Me and my partner had never been to the Portico Lounge before, but we will be returning. The food was amazing, with a huge selection to choose from on the menu, including a huge range of gluten free options, vegan and dairy free options.

Great value! Great atmosphere! Great food! Great service!

It's really beautiful there. The people are super nice and the food was great. Of course there was typical English food: burgers 😂😂 In any case, it was great, very, very good and the vegan version was also perfect for me. Absolutely recommended.

Amazing place to eat. Staff are friendly. Very clean and relaxing inside too. Table service should be a thing though. They have a lovely selection of wine and Food is presentable And tasted great. My kids love the burgers. Regular customers and would recommend especially with winter nights coming.

lovely relaxed and cozy restaurant with good food and super friendly staff.

Food was very good, though not as hot as I would have liked. Service was mostly quick and always friendly. Dog friendly.

Fantastic bar restaurant friendly staff service prompt will visit again and recommend this establishment to anyone. Great for doggie lovers they always welcome.

Great vegan selection but food took a while to come

Visited after a terrific experience in the lounge (Drago) in Newport. Wife had the same breakfast again (Miami Brunch) and loved it again. I wanted the Shashuka but it was available neither was my choice of drink (fresh lemonade). Had the chicken flatbread which was very lovely Would have been 5 stars had it not been for the missing items. A lovely place I'd highly recommend. Service was brilliant

Been here a few times and enjoyed the food and ambiance however had an awful experience while sitting near the bar. Miscommunication over my order not a big deal but was shocked by the way the staff talked about me and the attitude to the mistake on my order because they assumed we wouldn’t hear. When the staff came back over they offered no apology and when I said what I heard the girl at the bar pulled a disgusted face. the staff had no response, We up and left, my friend that accompanied me left her food barely eaten. I was shaking and feeling humiliated when we left. Waste of our money and I didn’t even get to eat.

Excellent lunch..good service...

We found this restaurant by pure chance and have thoroughly enjoyed the food and the very friendly staff. It is open from morning til late evening, which is impressive. We had the Tapas and churros, which was very good. We found the music a little bit loud, but the staff kindly turned it down a bit for us! We have enjoyed our visit and wish we had a portico lounge in our home town.

I've been to many lounges now, while I wouldn't choose a chain restaurant if I can help it, I am vegan and my wife is gluten-free. Lounges tend to be a safe bet for everyone to have some options. I have been to lounges where the food has been mediocre but here it was surprisingly good. The staff were very accommodating and in good spirits considering it was a very hot Sunday evening. Service was prompt as well.

Lots of choice in vegetarian and vegan! We were in Abergavenny for four nights and ate here four times, we thought it was that good!

Young attractive staff, plenty of banter

Once again the staff went above and beyond to make me feel welcome even with my dietary restrictions looking forward to coming back again

Family reunion. Staff were lovely and helpful. Just a shame music far too loud, as it was noisy with people anyway. Hard to hear conversations. Others in the party had good food but my Medium Rare steak was overdone and tough, the dog got most of it!. They are very dog friendly.

Lovely welcoming staff, very child friendly and relaxed, took my 5yr old and 8yr old for lunch, great service and good food. Will definitely visit here again.

I had the chicken and bacon bowl. It was quite nice but had to play spot the chicken. Very few bits yes tiny frazzled bits not the usual amount. Puts me off ordering this again. But saying that my daughter ordered the veggie breakfast that was amazing. My son in-laws food and my partners food was also good.

Best breakfast we've had in a long time proper food cooked properly. Worth every penny not many places like this about these days unfortunately but cooked us a banger cheers bro 😋

Ok. Flat bread a bit disappointing. But good vegan selection

Popped in for dinner Monday night and enjoyed a very tasty meal. Staff were lovely and the place had a great vibe. Food was great.

Good food, nice music though somewhat loud, very nicely decorated interior, friendly service. Overall good price quality ratio.

Love it here, amazing food amazing vibe - best place to get food in Aber hands down - try there raspberry mojito Jez so good

We come once or twice a week and absolutely love it!! The service is the staff are amazing so friendly and kind. The food is always spot on! Never had a complaint of us and even the drinks are great. It's also dog friendly, we always have a dog or two with us and they are also treated well. Couldn't recommend it enough! 5 stars all round! 😁

Beautiful place, really! Lots of paintings- you can feel like in art gallery. It’s very nice. Service excellent and food so fresh and delicious. It’s our second visit and we will definitely back again

Popped into this lounge on the way to an event. Massively disappointed, I ordered drinks at the table, waited 25 mins and no drinks arrived. I was told by the staff that the order had not gone through even though it had charged my card and sent me a confirmation email and they had a record of it on their till. I asked for a refund as I was on route to an event and couldn’t wait any longer. The faff to get a refund was ridiculous, I was told it would take 3 or more days to refund on my card even though it charged my card immediately. I visit other loungers regularly and have never had anything but a great experience so I thought I knew what I was getting, but this lounger was frankly terrible, staff didn’t seem bothered and one was quite rude. My experience was far from what I expected and I’m not 100% sure I’ll actually receive my full refund for the drinks I didn’t get, but I’m 100%sure I will not be going there again.

Stopped for a quick lounge breakfast and it was nice. Great service and quick.

-Good vegan menu -Large -Variety of seating -Nice meal - could have had more cauliflower in it though -Vegan wine available -Takes cash and card

Absolutely stunning place, great food and service! This venue would not look out of place in London! Will def be back!

We often visit for tapas on a Sunday. Good choice of food. Staff always super friendly and helpful. Food super tasty. Chilled out vibe at locaton.

Another great lounge restaurant, lovely staff with quick service and good location in town. Halloumi burger and fries with hash browns with a chocolate Oreo milkshake and the cowboy burger with beef brisket and sweet potato fries and the amaretti smash.

Service was great, really impressed how attenuative the staff were. We got the tapas deal for lunch with several drinks, cannot complain at the taste of either.

A real gem of a place, super staff, great food at reasonable prices.

Unfortunately I won’t be returning here again. Our food turned up with a missing slaw and salami on another dish. No replacement offered and not informed when ordering. Food was ok, nothing to shout above, An overcooked chicken burger.

Great place, great food and great staff.

Had the lounge breakfast. It was nice and well presented.

Great food and fantastic customer service, can’t wait to return.

This's a wonderful place I enjoyed the Sunday afternoon with my family.

Amazing atmosphere & superb staff, amazing menu & great value for money, can’t wait to return

Came here with my partner as we were looking for somewhere cosy to have breakfast while on a little getaway just outside Abergavenny. Breakfast was amazing, especially the mushrooms! As we were on holiday, I finished breakfast off with the chocolate and raspberry torte, which was beautiful and I will definitely be coming back just for that. Staff were so welcoming and relaxed, could not recommend enough 🙌🏻

Came in this morning for breakfast and had the best eggs i’ve ever had. Coffee was amazing and the staff couldn’t have been more welcoming. Can’t wait to come back.

Went here with my daughter who was moaning that she wanted a hot chocolate. And then a lovely lady brung her one full of marshmallows on the house, thank you!!

Food is great and staff are always so friendly - but it can just be so slow to even get a pint. Otherwise though, a really lovely spot (and very dog friendly!)