Based on 3 opinions finded in 1 websites
Based on 3 opinions finded in 1 websites
Nº 764 in 866 in Dudley
Opinions
Cancels orders when they feel. Good food but bad customer service
Dean Burton . 2023-04-07
MORE AT Google
Ordered 2 breakfasts im not in the habit of ordering COLD FOOD plus Sausage was pink bacon looked a weird colour toast weren't cooked was more like bread n butter edge of the eggs were burnt omg 🤮
shas miles . 2022-12-06
MORE AT Google
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45 Opinions
I have used zilanis restaurant for several years so i was dissapointed when i recieved in my mind half a portion,i have had a meal before with just 3 pieces of lamb and tonight on phoning i was told it would be sorted next time!!...shame as i like their food but i have to say there will not be a next time.
4 Opinions
Ordered 1030... increased its estimated delivery to over an hour then added another 20 minutes. Didn't answer the phone. After 2 hours, I asked for money off via justeat app. They phoned me and said 20 minutes... they said I could cancel then offered 3 pound off. They asked me to give them a good review over the phone and said they would then give me the 3 pounds off. After another 35 minutes I called back. He said two more drops! Finally arrived well after 0130. Cold.
593 Opinions
My father recently stayed at the hotel (booked for 3 nights, only stayed for 1 and did not get the refund back for the 2 remaining nights). He also received a parking fine even though he registered his car plate at the reception. I called on his behalf to ask the hotel to cancel the parking fine. I spoke to Catherine who is the manager there, she reassured me that if I email her the fine letter and the invoice she will email the company to cancel the fine. 2 weeks go by, I haven't hear anything. I then went on to contest the fine myself and sent all the evidence to them (email correspondence with the hotel). I then, for the 4th time, tried to call the hotel and to get through to Catherine. She could not recall talking to me 2 weeks prior so I reminded her of the situation, and told her I also contested the fine. She then started raising her voice at me saying 'now you gonna lose the case! I told you to leave it with me!', btw she never told me not to contest it and if I do I'd lose the case (even though my dad was a guest at the hotel and registered his car). I told her I was worried because it's been 2 weeks and no communication from her, she then said 'you worry too much' I kindly asked her to lower her voice and try to understand my frustration- mid sentence she put the phone down on me, I tried calling back- phone engaged, they most likely blocked my number. I was absolutely shocked- not only they didn't solve the issue, the manager was extremely rude and unprofessional without any desire to help. This interaction is not even worth 1 star. Absolutely terrible service!! Please avoid this place at all costs!