McDonald's in Dudley

Do NOT order for delivery from this McDonalds. They are an absolute joke. I have ordered for delivery twice from there and both times there has been food missing. The first time I was that annoyed that I drove there to complain and they said there was nothing they could do and I had to contact the delivery company. As I was stood there in front of them, they could have offered to rectify it for me to show good customer service, but clearly couldn't be arsed. Second time I checked the order before the delivery driver left and he apologised but said he just collects the food and that I have contact McDonalds about it. So basically between McDonalds and the delivery company they just found it easier to blame each other rather than try to help. My advice would be to order a pizza instead.

on friday night i was served on the pavement window by a girl called jorja, she was very polite and food came super fresh and nice and hot, definitely recommend the new cheesy mc crispy that i got, yum 😋, the girl asked how i was and brightened my day with her big smile, 100% recommend

I use this McDonald most mornings before work I Went here This morning (18/11/24) at 05:11 , waited 5 minutes at the drive thru and no answer so went round and was only 1 member of staff in the kitchen.I Won’t use this McDonald’s again!

Nuggets was fine but the chips was cold and I didn't eat them.

Every time ordering from the McDonald app, and coming from this shop, the food is always cold, the food is always wrong and the drinks are always wrong, eg 2x choc milkshake and get 1 choc and 1 vanilla. I’m close by to the restaurant and the food should at least be warm but like I said always 99.99% its stone cold.

The new 15-piece Mini Hash Browns Sharebox from McDonald's is a fantastic addition for breakfast lovers. These bite-sized hash browns keep everything that’s great about the original—golden crispiness on the outside and soft, fluffy potato on the inside—in a more shareable, snackable form. Whether you’re looking for an easy, on-the-go snack or something to share with friends, this Sharebox is a convenient and affordable choice. Available only during breakfast hours (6–11 a.m.), the mini hash browns add a new level of fun to the menu and are ideal for pairing with classic breakfast items. Fans have praised their satisfying crunch and ease of eating, comparing them to the ever-popular American tater tots. If you’re a fan of McDonald's hash browns, this limited-time item is a must-try!

Food was great, Table Service very quick and efficient. Toilet facilities and parking available on site for 90 minutes. A busy Mcdonalds but nice clean environment.

Ordered via the app - no one answering the phone and Uber not picking up. Received my drinks and someone else's milk shake. I'm missing all my food. How do I get a refund as no one is speaking to me. Do I come in store and ask to speak to someone as this is the worst service I have ever experienced and won't visit the store again now either.

Thank you Very good service 👏 👍

Can’t read or follow simple instructions. Order wrong 2 days running and no one answering the phone. It’s a lottery either the order is wrong or the food is cold. My advice don’t use them. Absolute joke!

Sooooooo sloooooooowwwwwwww for 2 cheeseburgers only! 😴 (Drive through)

I went here with my children and they had enough to keep themselves busy while we were waiting for our meal. I was surprised when one of the attendants brought crayons and drawings for my daughter. She excitedly left my phone and focused on the tasks. The meals were top notch too.

Never had anything like it cold fries 🍟 no salt mac chicken burger smelled and tasted like fish never going back

don’t even get stars as my mates ordered a maccies and we didn’t receive anything and we did not even get the money back and when we tried calling them they plaintly blanked us…

It's a maccies. You know what you are getting. Poor quality food at the moment to be honest

Ordered on the app, couldn't work out what drink I ordered, so delivery driver cancelled. New driver contacted me to sort on THEIR behalf. Then they couldn't get my order right and delivered food which was covered in salad after I asked for it off. If you can't read and follow simple instructions maybe it's not the job for you..

As normal McDonald's employs terrible people I have never been to a McDonald's and relieved good happy customer focused service I was just passing the food is just thrown together with no care and thrown at you after a number us barked at you it never used to be that way when I was younger and the sad thing is it's every McDonald's the culture is so disempowering to all

Food is cold every time u go three but it’s a. 15min walk

I’ve never received such bad service from a food place before. Every single time I order they miss over half my order. Tonight I ordered food and I only received my drink and none of my food. How does this even happen??? You don’t check the food you’re putting in the bag might seem a little bit small compared to the long receipt?????? How hard is it to check

I ordered and spent £23 and i ordered food, mcflurrys and a drink I then only get my mcflurrys and drink after a problem with the delivery after trying to get a refund i am give £15 and not the real refund i should have got this is not the first time having problems with this mcdonald's it is terrible i only got one bag for my food i don't know how it can be so hard to actually give me the food that i paid for.

It's McDonald's, you know what you're getting, it's Fast food at its best

This Restaraunt decided to take my order via the app, then immediately cancel it after payment. Now I have to wait 5-15 days for a refund, meaning I could be out of pocket for more than two weeks!! This is an absolute disgrace and a company so large should not have such a shambolic service. I would advise to avoid at all costs!!

Diabolical service.ordered online still no food after 45 mins..always cold..this is going to get reported.its always happening

Ordered off Uber eats and it took 1hr to get to the house ordered 2 meals /JOKE

Ordered 3 times, orders have been wrong 3 times So the delivery charge I should have been reimbursed 3 times need to sort their staff and organisation 3/3 times wrong delivery absolute joke

I cant believe what's happened I ordered through deliveroo and ordered a plain burger it arrived with everything on tried just eats and it arrived absolutely stone cold disgusting service

Fast food? Took 25 minutes to make 2 burgers, fries and chicken nuggets. Chicken nuggets were put in the bag and left on the sife for 5 minutes while people walked past and left them. Car park is a joke with delivery drivers and the drive through end up blocking the car park

Ordered tonight (30.7.24). It took them three attempts to get the order right. Chicken steak was very overcooked, caramelized onions and tomatoes were missing! Standards at the upper gornal restaurant are plummeting!

If I could give this 0 stars I would. No McFlurry delivered despite being paid for and the frozen strawberry lemonade was not just completely liquid but warm. Absolutely horrendous service

Found a sharp plastic shard (roughly 1x1cm) in my double quarter pounder burger patty…what the actual…

People that work at this site must of not passed any type of education can't even follow a ticket and put the right food in the bag when it's dead never mind busy 40 quid order for a family and 14 quid of food turned up mcdonalds should do something about how bad its performing

It was very convenient for us, The food is always hot and the staff are always pleasant.

Food was what you expect, but the shakes are never available

Absolutely disgraceful five times now I've used McDonald's in Gornal threw just eat and five times they have forgot items on the order this time was the worst so far I ordered 4 meals and they forgot the fries for every meal that's unacceptable how on earth are they training there staff do they just pull homeless people in off the street and give them a apron and a spatula I will never order from here again I've had enough

Never order from here for delivery. The food is always stone cold. I live 5 minutes drive away. Used uber eats. And they literally give the driver cold food. Disgusting service. Manager needs to be replaced. Everyone I know has had the exact same issue to the point I'm nit sure if they even bother to warn the slop up.

Food was terrible, burger was hard and partner couldn't eat it. Tried to call the restaurant but didn't answer the phone. Wasn't impressed at all.

I am satisfied with everything.

Despite being extremely busy and taking a little while to arrive food was piping hot and delivered by a lovely young lady with a sile on her face.

Burger and fries quite cool...no dressing on chicken salad...busy

Food was waiting and food cold . Ice-cream came with sauce, ordered no sauce. Pretty poor today. Won't answer phone calls

EVERY…SINGLE…TIME…there are parts of the order missing. How difficult can it be. Time and again I say to myself “this is the last time but…… Well, this IS the last time. Ordered food delivery costing nearly £35 and yet again….items missing and delivery driver scooting off before the order can be checked. My advice is steer clear of this branch. McDisaster

You always seem to wait quite some time for your food to say it’s a fast food restaurant. The chips weren’t the best and neither was the Big Mac chicken burger 🍔 lady who bought over my food looked miserable like she would rather be in a better job!

Didn't eat in and paid by cash, staff did not have me waiting around as I had ordered 2 cold items. Staff are always welcoming and I would recommend this McDonald's

Very busy, had to wait and the food wasn't well wrapped. Car park was full.

1 other person eating In and I had to wait over 10 minutes for my 20 chicken nuggets I had to ask what was happening before I had to wait again for them ??

Long wait for food from drive through, badly presented food and almost cold. Very disappointed

This McDonalds is terrible!! The most rude and unhelpful staff Ive ever seen!!

Food not bad but considering we were asked to wait for the fries they weren't that hot. Half measures with ice cream again. For £1.80 very mean portions.

Asked for a plain big mac and it come with oinions on and made my sons ill tried to call and no one could be bothered to answer me

It said it would be delivered at 10.5 and now its 10.50 and it's still not here

Absolutely disgusting to say im only 5 mins away it was freezing dont buy them very often but everytime i do its either stone cold or something missing wont be ordering from you again gornal food is vile 😡😡

Got to be the worst McDonald’s in the country, don’t think I’ve ever gone round the drive through once and not parked up. Ordered a McFlurry and got asked to park up

I really think Macdonald's need to retrain the staff..every time I order from Uber eats something is missing..how hard is it to put the food in the bag!!!! Not rocket science

Food was stone cold but not an issue. The issue comes when I go to bite into a chicken tender and its extremely tough. I've never went to a mcdonalds where the chicken has been like this! Also missing straws too which makes drinks a lot more difficult especially due to them being extremely chunky.

Food poor. If you have a hot drink, check the lid if you don't want to get burnt

Cold food an items missing yet again...how stupid are these guys????

hot drink was boiling hot for half an hour (undrinkable) burnt my tongue

As good as any McDonald's good food and good staff. Service can be slow but this is starting to become the case with them all.

Service was poor waited in a bay for food had to go in to get order in the end Loads of staff doing nothing and food was cold when opened This place gives a whole new meaning to fast food.

After tentatively attempting the drive through at Gornal McDonald’s once more, my expectations were entirely met when, after being told to park up and wait, I was given the wrong order. After going in and correcting this mistake with a member of staff, I saw the manager Ben, roll his eyes before making an attempt to fix things. The store lacks proper communication as when I come to sit in the car once again, I find items missing on my list. You’d think, making that mistake once he manager would have been more careful or at least at bare minimum apologetic when bringing me the last few items, but seemed entirely inconvenienced by having to bring me what I had paid for. I can excuse a wrong order once at such a busy time, but the carelessness which which the staff and Gornal McDonald’s operate and most importantly the lack of communication and compassion the management team appear to show to staff and customers makes it a completely pointless task. Please avoid eating here if you can, they don’t deserve custom until the management team can learn to take responsibility for mistakes and actually take pride in their work. At bare minimum always check your order before driving off.

Almost every time I have food from here something's wrong or missing. Also the milkshake machine and even whatever machines does the frapucinno's is always "not working". Literally without fail every time I ask for a iced coffee or a milkshake it's "sorry the machine isn't working" also whenever I've ordered in the past most the order's missing every time. literally not gonna waste my time here again.

I've been to this mcdonalds twice this week, but the first time i went i ordered a breakfast wrap only to get back & find out it was a roll, i rang them up & complained, they said come back and we will change it i've been today and they said we can only give you the same agen.

Food usually cold and something missing, parking can be quite difficult, much more interested in getting the orders for delivery out than serving people who have bothered to visit in person.

Order online to say we only live close by had to wait and the food was stone cold

Great place to pop in and grab a Egg Mc Muffin Breakfast With A Toffee Larte On the way home 🏡 after dropping the daughter off at college.

Spent 35 pounds and no straws or sauces with the order. Disgusting service..ruined our meal for us.

The service was slow coming out bearing in mind its supposed to be a fast food restaurant. The Uber/Just eat seems to take priority over the customers who have actually made the effort to purchase their food. When our food came out it was cold so it must have been sitting there for a good amount of time before being given to us. This us not the first McDonald's I have been to like this the one at Castle Gate Way Dudley & Coseley are the same. I think the customers who have made the effort to leave their homes and go to the fast food restaurant should take priority over the Uber/Just eat customers.

This is a very inaccurate app. It thinks I have been in this place but I haven't, I only drove past it!

Just received our Xmas eve order, quite honestly I might just as well have thrown the money into the fire. The fries were cold, floppy needed cooking for a lot longer. My Mcplant burger came with griddle burn, couldn't eat any of it, vile. So disgusting, will never use this particular branch again. Thanks for spoiling our Xmas eve take away!!!!!

The place is a dump, the staff are as slow as a week in the jail, and there were 2 guys in who were obviously high on drugs and another drinking a bottle of Budweiser with his breakfast at 7.30am

Imagine ordering a chicken mayo to get home and it’s literally the bun and chicken with no mayo or lettuce , not even the cheese I added 🙄 Then no dips as per usual Get a grip it’s really not that difficult at all and given the price inflation on everything on the menu we deserve what we pay for!

Cold food long wait in drive through

Missing parts of order after paying, didn't answer phone calls. We ordered a meal worth almost £40 and it came cold and incomplete. They forgot the cheese sharebox, the most expensive part of the order ( coincidence or not?)

Gave my food too late and didn’t give me a free burger 🙄🙄

Ordered two large meals, got mediums. Burgers were thrown together like a 3 year old building lego. Chips were cold. Still had to park up and wait. Forgot two dips. Everyone looked miserable. My day is ruined.

Ordered several times through Uber eats, never do they put the sauces in or straws and tonight half of the order is missing! Worst McDonald’s by a land slide! Never ordering from here again.

Ordered through uber eats this evening. Meal was stone cold, 2 burgers not even in their boxes, looks like it's just been thrown in bag. Absolutely disgusting service. Paid over 30 pound for this. I will be taking complaint further

Absolutely disgusting. DO NOT GO HERE. Ordered from this place. Chips were packed into a small bag falling out. Happy meals were open, meaning they arrived stone cold. Ordered 2 large fantas, which came as fizzy water, as no syrup In whatsoever. Ordered 4 pineapple sticks, I am yet to understand where they are. Everything shockingly cold and without salt? Also, how am I seriously meant to enjoy my meal when you even forgot to add every one of my prepayed for sauces. Not only are we, already lowering our standards coming to eat at your branch, but even my dog refused this upon offering. If ur reading, i promise you deserve better then this place. Expect more when u spend £30+ , not a microwave meal... These people do not care about ur food 👍

Absolutely disgusting. DO NOT GO HERE. Ordered from this place. Chips were packed into a small bag falling out. Happy meals were open, meaning they arrived stone cold. Ordered 2 large fantas, which came as fizzy water, as no syrup In whatsoever. Ordered 4 pineapple sticks, I am yet to understand where they are. Everything shockingly cold and without salt? Also, how am I seriously meant to enjoy my meal when you even forgot to add every one of my prepayed for sauces. Not only are we, already lowering our standards coming to eat at your branch, but even my dog refused this upon offering. If ur reading i promise you deserve better then this place. Expect more when u spend £30+ , not a microwave meal... These people do not care about ur food 👍

I don’t mind if they forget straws or sauces but 4 seperate meals and sides adding to 52 pound is a absolute joke the manager there saying because it was a delivery he can’t do nothing other than get me submit a request when I’m right there to then smirk about the situation and walk off behind the counter absolute shambles of a restaurant every person involved should be sacked

Not a bad one here. Its a maccies and you know what you are getting. But this one is better than some

Ridiculous waiting time after ordering, food was almost cold and staff not interested. I won't be going there again

Uber delivery. Everything stone cold. Rubbish

I would just like to say thank you for giving me a chicken wrap with a piece of chicken so small that it's not even laughable. I'm not sure what's happening to this McDonald's but it is completely ridiculous.

Forgot hash browns; this is the last straw. If I ever order from gornal again I shall hold my breath and hope that they can surprise me with the delight of a completely correct order.

Gornal McDonalds has got to be the worst one around. Spent £25 for 3 meals today that all had temperature issues. Fries were stone cold and even thow baps were warmish the burger inside was also stone cold. I don’t advise anyone to go here and I definitely won’t purchase again myself

They never get just eat order right. Always something wrong or missing.

Cracking drive through, speedy and polite.

Not open the hours they say, walk in during advertised hours and be told that it's drive through only. They won't serve you if you don't have a car however.

The WORST McDonald's in the area! NEVER get the order correct. Always something missing and the food barely warm. Poor communication, incompetent staff, poor training and management have no clue about customer service skills. Avoid! Go to another local mcdonald's instead of this one unless you want your order to be wrong.

I went through the drive thru service!

If we want McDonald’s we’ll drive all the way to Coseley or Castle Gate. I’d trudge over to Kingswinford if I have to, however I am burdened by my proximity to the Gornal franchise. They consistently forget to add parts of the order, and will sometimes let drive through customers leave with completely different and or cold orders. If management doesn’t correct itself then hire some competent human beings with basic skills of object permanence and remembering, I plan on uniting the downtrodden and hungry residents of Lower Gornal and Sedgley, storming the building and razing the Golden Arches to the ground, maybe within the flaming building some of the food might be a palatable temperature. This franchise is the bane of my existence.

drink machines never working 😡😡 no drinks and no refund, will not be repurchasing at this maccies ever again

Terrible food was all cold missed a whole meal no sauces/ dips for the nuggets or cheese bites. And no answer after calling the restaurant 5 times

3rd order in a row with issues. Ordered via Uber so not all the fault of McDonald’s. Items missing again, chips out of boxes scattered everywhere. The whole lot was stone cold (delivered within 8minutes of collection). Can’t get through on telephone. I won’t be using this McDonald’s again!!!

Every single week melon bag is missing from order. How hard is it to just pack all the items we've actually paid for

Not the best or worst McDonald's. Seemed alright.

Horrible food this mcdonalds needs new management thay don't care about the standards of there food thay all ways get your order wrong and if you order for home delivery the food is all ways covered in drinks will never have food from there again

This McDonald's is very bad always getting your orders wrong. Just ordered online meals for my children and stuff is missing yet again its terrible willn't be ordering no more

No WiFi.. staff was not helpful in this area 😭😭