Poppins in Redditch

Food is always nice and value for money Service always great , Lisa is always friendly and helpful

Terrible food and even worse service!! Staff very miserable and rude. If there was an option for zero stars I would’ve chose that.

Fast service food hot aways there to help

The food was very good.my friends and I enjoyed it very much. The people were friendly and caring.

The service quality was very good.The food was good.we enjoyed the atmosphere very much

We walked in and no hello just there's menus on the table. After about 30 seconds, a very rude blonde waitress said what do you want. Gave our order. Food was really lovely, drinks brought over by another friendly waitress. The actual food brought over by the same blonde waitress, put the food on the table and walked off, not a word too us. I understand it was near to the end of the day but if you cant give good customer service all the time don't do the job.

Very nice tasty meal trying again

I would like to thank the chef who prepared our meals. The staff's attention and the beautiful location and taste of Kingfisher are unmatched.

So, me and my family went to this place on Thursday 27th June at 10:30am. As soon as we was greeted rudely by the staff we sat down on there really stickie booths. The staff was rude and disrespectful to me and my little sister since we both ordered pancakes without anything on it. The staff Proceded to judge us for our order and kinda took the mic out of us. When our food arrived they was a dead fly on my plate. Before I could even tell the waitress she stormed off. We also needed to uses the bathroom. It looked like it had not been cleaned properly in almost a decade. I am never ever eating here again and I hope they get closed down.

Popped in and asked politely if my boyfriend could you the restroom to which they replied yes. I then sat at a table to wait and looked at the menu deciding if we wanted to eat. I then was met with a group of staff looking down at me making me feel very uncomfortable. This then made me not want to eat and as we left one lady said ‘are you not even going to eat’ in a rude manner. When we said we had been told it was fine to use the toilet, she rolled her eyes and said something else unpleasant as we walked out.

Myself and my daughter....had omelette and chips ...tasted ok at the time within 24hrs both poorly vomiting...fever....obviously eggs where off or not cooked....never again will i visit this restaurant!

Okay, this is directly regarding the service and not food. I am still very much shocked about my experience yesterday along with my partner. We went there and we were told that they were still open so therefore me and my partner we chose a table and about to pick the menu that the blond waitress around 40years (sorry if am wrong but I guess other waitresses are all younger) she stood with one hand on her hip and asked us a question “what do you want?” yes!! You read right WHAT DO YOU WANT? 1.) We still haven’t picked our menu. 2.) What do you want?? We had to choose something super quick and when my partner asked me if I wanted a smoothie she said out loud to her colleague to make me an ice cream smoothie or whatever and I said no I want just a smoothie so she said out loud to her colligue that I only want a smoothie and there was a huge confusion so I asked her to bring me just a pepsi, and she laughed and said out loud “Noo she changed it again now she wants a pepsi” and I asked if they had a diet pepsi and she said out loud “actually a diet pepsi because she was confused “ and started laughing out loud!! She bought us cutlery and just smashed them on the table. The thing is this wasn’t our first time😞 Last time the same waitress responded very rudely to my partner who FYI is type 1 diabetic and is celiac!! He asked her a normal question if there smoothie contains gluten because sometime they add biscuits so he wanted to be sure and do you want to know her answer?? (Please don’t laugh after this!) She replied: SO DO YOU WANT ME GO BACK THERE AND CHECK?😑 Me and my partner looked at each other and couldn’t controll our anger that turned into a joke because we were shocked! This time we had to speakup so we complained to the manager and we saw other people sitting on a table and they called the manager after we spoke with him and you know what they said?? “They were embarrassed for us” Please Poppins, your food is really good but you need to give your waitress some training or she needs to awake her “Self awareness “. The young waitress have more sense then herself. I am so sorry but this has been the worst of the worst service of my life!!

Decided to pop here for lunch with family and wish we didn’t bother. Sadly felt like nothing but an inconvenience to staff. Very miserable, no customer service skills and overall rude. Dirty looks from the blonde ‘waitress’ when taking order and food slammed infront of us! The food was nothing special either. Appalling service and will not be returning. Shame.

Lovely food and they ask you if all your food and drink is OK and you are happy. Thank you to all the staff

I used to love Poppins, but the service has really dropped. Went in and waitress just stood over us, not even giving chance to check the menu, no greetings and then just said oh should I come back. Not friendly at all, the prices are a bit steep considering not a broad menu. Very disappointing as Poppins in general are usually lovely cafes, but wouldn't recommend the Redditch one.

We Went for a breakfast and as soon as it was served I sent it back, the toast was so white it had barely looked at the toaster so I asked for one that was actually cooked ! The food was all very tasteless and cold. A cup of tea, and it really was just a small tea cup cost £2.20 ! The whole lot was overpriced, so this was our first and last time visiting.

This is the best breakfast I’ve ever enjoyed in Redditch and, let me tell you, I’ve tried almost all of them! All of the staff were extremely courteous and friendly and I noticed that the manager gave of his time to chat with his customers. Would definitely recommend!

Popped in for omelette and chips with my daughter. Great service initially, until I commented that my omelette wasn't very tasty (eggs tasted cheap, definitely not free range which should be the standard in any cafe/restaurant nowadays). I expected a sorry and a removal of that item from the bill as I didn't eat it. Neither was offered which was rather disappointing. Won't be returning. I would have given the cafe another go if customer service had been better and manager had refunded me.

Restaurant cold, long time waiting for food, was cold when arrived, service not good. Manager couldn't care less attitude when I pointed these issues out to him. Wouldn't recommend eating here.

The food is rubbish and way over priced and the amount of food you get for the price is ridiculously small but because the food is that dead you wouldn't want it to be bigger, I definitely won't be eating in there again, When you enter the cafe someone says you can take a seat and someone will come take your order but then waiter ask you what you want to order before you even get to sit and look at the menu, One waiter I thought was rather rude but another one was really nice, it was ice cold in there so couldn't even take a coat off to eat my food and because it was that cold the food and coffee's went cold even quicker

Microwaved chicken curry which had gloopy sauce and some pieces not cooked in the middle but burnt on outside cost me £10.95. When paying they knocked the price of my drink off the bill WOW. I am waiting for my upset stomach to start as I cant do microwaved food. WONT BE GOING THERE AGAIN. It was great food when it was Bono's

Absolutely fabulous staff, delicious food

My husband and I go in most ffiday afternoons for lunch. Always friendly, lovely service.always made welcome

We enjoyed the excellent food & service when this restaurant was called Bono & are very pleased with the name change to Poppins, everything is as good & my Spanish Omlet was one of the best I've ever tasted.

great experience lovely food and great service

Friendly staff, good service, clean and tidy café

Great place,good food,.friendly staff! , will certainly be back. Ecellent Value for money!

Used to eat at Poppins with my grandparents as a child and this one is exactly the same, the food and service is unbeatable and I come at least once a week!

Great little place. Been in various locations in the Kingfisher centre for nearly 45 years. Food is nice and staff friendly.

Staff always very friendly here, family run business daughter and her father. Food is great and always served with a smile. Thanks Leyla 5* service

Just enjoyed a nice breakfast with my family here. Thanks guys

Amazing veggie breakfast and the best hot chocolates! Amazing friendly service from all of the girls! Will be back xx

young girl was absolutely lovely 😍 very friendly and chatty x

Food was amazing the omelette I had was full of mushrooms and the hot chocolate the best I've had in a long time .

Leyla and Faith are always so so attentive as are all the staff. I bring my mom here weekly for a cuppa since it opened as bonos and the service has always been first class. Lovely tea and the food is divine. The pancake breakfast is a personal favourite. Good portions and family friendly. Definitely won't go anywhere else in Redditch for a cuppa

Angelina lovely waitress,always smiling,great service & lively hot food,deffinetly coming back

Great food, food came out hot (which is what I like) I would also recommend you to a friend. But the service was not great. Lady in her 40s blond dyed hair, was really rude, a friend asked “how many hash browns came on the mega breakfast”? She said in a rude manner “it’s on the menu (which it didn’t state how many you had) She didn’t know what sizes drinks came in. I had my nephew with me and not once was I asked would I like a high chair for him. When our food came she shouted at us to take out plate off her because in her words “her hand was about to fall off”. On a table near us the same lady was serving a family and the bloke asked for a milk less coffee late and she said a late is a milky coffee it had milk in it, The poor bloke was getting frustrated with the complete ignorance of the lady. On a positive note. young polish lady early to mid 20s GREAT! customer service. She had a smile on and she was happy to help. If we was served by her we would of left her a tip.

I don't normally do reviews but I Ordered a baked potato with ..chicken tikka Arrived ..warmish baked potato ...with strange chicken tikki, didn't complain as my friends enjoyed their baguettes. have had a dodgy tummy for 24 hours ....would not reccommend.

Very nice people and good place.😍we will definitely come back👍👍🤩

Stopped in for food with the grandchildren. Kids food was ok. But the adults baked potatoes was no good. They was reheated old baked potatoes with cheap tasteless cheese on them.

Great food, good potions, tasty, quick service, the waiter was really polite and it was her 2nd day and only had 3 members of staff on aswell! So fair play! Great restaurant, will definitely come back!

A good place to eat with friendly staff and warm atmosphere. The coffees and hot chocolate are very moorish, one is never enough.

Brought back happy memories of breakfast with my girls. We had lovely breakfast today

Fantastic coffee and lovley staff !!! Would defo recomend

Absolutely great lovely staff fast service with a smile lovely cappuccinos xx

Great coffee fantastic staff food is lovely

Had an amazing coffee, the staff was very accommodating and friendly. Will definitely pop in again.

Unfortunately the friendliness of one member if staff was really rude. And abrupt she shouted at us as comming to our table seeing if we were going to order any food. Made to feel unwanted and not welcome. I had to ask for a refund in the baguette I orderd as it was just the bread and filling was awful the drinks did not tast of Pepsi just an awful experance. Won't be going there again

Mom and I went to this restaurant yesterday (Redditch), lovely atmosphere. We ordered our food (1 brunch and 1place and chips with a cup of tea and a large Pepsi max)we was waiting over half an hour and three tables that came in after us had there food instantly. We asked where our food was and the staff member went to look for our order and it clearly wasn't there, in the end we paid for our drinks, which I find extortionately priced and my Pepsi max that came out of the machine tasted funny.

Big portions lovely food and staff especially Leyla

Member of staff really rude when taking orders