Poosie Nansies in East Ayrshire

lovely place with good food n great staff ! would highly recommend

Came here for a special occasion lunch & cocktails. Unfortunately the poor service lets the place down massively. It's nicely decorated and looks modern, initial food order & drinks order were taken quite quickly. Meal was nice, took a while to come out considering there was only 2/3 other tables booked. When the meal was finished we asked for more drinks (our drinks had been empty for some time), again they took a while to come out. After this drink, the service was very poor. We were struggling to even flag anyone down, and we weren't the only ones looking for some service. We sat probably for an hour with no drinks and barely any staff to catch the attention of, we genuinely felt that when we made eye contact from a distance the staff went in another direction. When we finally got a waitress, she came across rude and unprofessional, like we were just a burden for her. Anytime one of our party asked for a particular gin, she was being told "it's not available as it's in the bar at the reception" - why not get the gin from the reception bar then? Didn't seem like a difficult task. She finally managed to get a gin which was available, the bill had the wrong gin charged (the most expensive one funnily enough, even though it was the cheapest one ordered). In the 4.5 hours we were there we only managed to get 3 drinks, which is a real shame as we would have stayed longer if the service was better. We were warned before coming the service was poor, and wish we had listened! Overall disappointing visit and wouldn't go back, which is a shame because the food was nice.

If you leave restaurant short staffed you will lose customers and deserve to do so . Poor employees that are on duty it's not their fault but they take brunt of it. Service wasn't great food was good but cheese burger served was cold. Would think twice about going back

Great for a friends game of pool. We loved it, great proper tables and not too stuffed in etc. I shall or we shall return

Took too long to take our order, whilst staff were standing about, but it was delivered quickly, the staff were friendly, and the food was good and very reasonably priced. We will be back.