Cotton Mill Cookhouse & Pub in East Ayrshire

Good value nice atmosphere enjoyed family meal. The service was good and friendly staff. Would recommend

The best breakfast served by the nicest server! Wilma thank you so much for your cheerie smile at breakfast.

The Sunday roast was good but the kids dinner was rotten. I had to order an extra kids meal as my daughter couldn't eat the macaroni and her plain cheeseburger came with bacon and the burger was burnt solid. My son's burger was also burnt hard and the bun was absolutely solid. Staff were pleasant but nonexistent so we didn't wait for pudding after being in the place for nearly 2 hours. Worse thing was my son had a piece of broken glass in his drink which he picked out his mouth! Luckily no damage.

Mid week very quiet but I assume as a way to better manage it they cramp everyone in the one area so bit crowded if your looking for a quiet meal can feel a bit cramped asked if we could sit in another area but was told it wasn't possible probably so fet a bit like all eyes were on you food was reasonable think wetherspoons if your looking for a quick meal in and out then this is your place

Lovely wee lunch with my 88 years old dad

The Cotton Mill is always my go to for a quick, well priced lunch or dinner. Food quality is consistently good, the staff are friendly and the restaurant and toilets are always clean and well presented. It's very local to me and if you join the rewards scheme there is often money off emails sent through which I quite often make use of. If you need a slightly bigger table or area, for people with mobility issues or with a wheelchair, they are always happy to accommodate this as well. I don't know what it is like now for arriving without a booking, but I always book in advance (even on the same day for later) as I have been before and found that they were not able to give a table. So I'd recommend joining the reward scheme and booking in advance :-)

Absolutely fabulous stay . Very friendly staff . Great food and a good price .

Excellent staff Excellent food what more could you want

Didn't think much of the food but the service was nice.

Foodwas amazing as usual . Still remain very impressed by quality of service snd food

Large family dinner staff very welcoming especially helpful to the kids

Went tonight 3adultt s booked for 7pm twenty minutes to 8before orders taken starter prawn cocktail was nice both main courses one steak other mixed grill asked for steaks medium soft just no blood food arrived cold plates cold eggs like bullets and sirloin steak solid and burnt would have sent back but my son was treating us to a meal so did not want to ruin his night will not be back not worth the money very very disappointed

A great place, buzzing atmoshpere with super good value food and great service from Kirsty.

The price for draft drinks seemed a bit extreme but the 2 value meals for £10.99 were good value for money. Only available Monday to Friday between 12pm and 6pm. The gammon steak with the two egg option was good. The gammon steak and eggs were really nicely cooked. The chips were decent but the peas were a bit of a let down. The smothered chicken was good. The chicken and bacon was really nicely cooked. The bbq sauce was great but the chips and garlic bread were OK. The real letdown was the service. Waited ages to be seated, then again till we ordered the waitress did apologise, saying they were short staffed. The setting is not the nicest, and definitely not somewhere to take a date but ok for a cheap lunch.

Been here a few times for family meals and each time the food has been great. The portion sizes have always been not too much or too little. And the staff have been wonderful each time, friendly and helpful.

I had a steak and it was cooked not properly and now I think I ate a bit of raw steak and now my stomach is unhappy

We had a nice lunch on Monday,but looking at receipt this morning to discover I had been charged £1.99 for a splash of oranfe cordial and tap water and £2.10 for a fruitshoot which is 79p in shops,think we will be on tap water next and there will be a next time as we enjoy the food

Absolutely terrible service, we left after waiting nearly an hour and not even having anyone come to take our food order. I also walked to the bar to ask if someone could come and take our order but I’m still waiting. The couple next to us left after waiting nearly an hour just to order a drink and when she went to the bar she was told it was table service. The premises was less than 1/4 full & the manageress had absolutely no manners and was rude from the off set. I have a 9 year old with additional needs who found this experience extremely distressing and triggering

We recently had a family gathering and decided to have a meal at the Cook House Kilmarnock. We had prebooked our table for 6 and all was ready for us when we arrived. There was a varied choice on the menu and the meals that we chose from the menu was enjoyed by all and the staff attending us ensured that the food served was exactly to our tastes. Well done to all the staff for ensuring that we all enjoyed our visit in a family friendly atmosphere !

Value for money service was good highly recommend the brownie

Service very slow, food not very good and cutlery was dirty, would not recommend.

Went for dinner, booked for 1745. Server asked for our drinks order, gave it and after half an hour we eventually got them. Forgot to put order through then we'd to ask again for them as they were sat on bar. Food was nothing spectacular, garlic bread with the lasagne was cool, but as we'd waited 3/4 of an hour for meals we ate it. Again we sat for 15 minutes waiting for kids dessert. We used to like coming here, but will think twice in any future visits

Went to sit in the rear “garden” because we had our little dog. Rear entrance is absolutely filthy. My husband went in to order drinks while I attempted to clear a table. Tables are unfit for food to be served on. Wood all rotted and beyond fit for purpose. Extremely dangerous. After 40 minutes waiting for a drink we left only to see kitchen staff standing in the kitchen door smoking. This establishment needs investigated by environmental health.

Be careful with closing times ! They change them and you’ll find yourself in the situation like I did , I payed for Meal deal with my Premier Inn booking and lost it because they decided to close at 8:45 instead of 23:00 like it says here .

Used to love it, but veggie options have gone downhill (veggie lasagna is ok mind) distinct lack of service upon entry (5 minutes wait to be offered a table) poor bugger in front of me was struggling with a walking stick, I gave up on last visit, we ate elsewhere, shame really, I wanted to try the new menu! But with service so poor, It'll be a while before I return, shame really, because 2 years ago, the place, food and service was superb, what changed?

Nice place for casual meal friendly staff.

Lovely meal the staff were efficient and friendly

Was here for a family meal. The service was very slow and they forgot one of the meals. The food wasn't great, except for the desserts.

Stayed in the hotel next door for 7 nights. 4 out of the 7 nights the food I ordered came out wrong. It’s essentially a rebranded brewers Fayre, even the same menu.

Food cooked and presented decent and and also with affordable menus and offers to accommodate several different options 👌

We had a buffet style breakfast one morning and I have to say it was very good. I will go back. 👌🏻

Brilliant place 2 eat staff are brilliant

Walked in at 1810 to be told there wasn't tables avaliable until 1915 even though bookings were avaliable for 1815 onwards from online

Says blue light card on all food but apparently not breakfast🤷🏼

Food was lovely and staff where friendly, will be going back

We have visited a few times now and we were very disappointed with our recent visit, I'm not sure where to begin, there was a funeral party in which caused a lot of problems for other customers, the service was awful, customers were getting turned away at the door as it was so busy, there was only 1 person serving apparently, took 35 mins for our order to be taken and drinks to arrive, they had ran out of a lot of food, the food took forever to come, the food wasn't even worth the money, I doubt we will be rushing back!

Poor survive, staff more interest talking to each other, tried to charge for drinks we didn't have. Breakfast a shambles.

Great little place to go for.a meal. Great food Great service

Not terrible but not fabulous! Mix grill one day way OK. Then another day the meat was all burnt. Not bad for price and if you cba to cook basically 😴

Was allowed to book online, a table for 7 adults and 2 children for 10 am, only to be told that the unlimited breakfast closes at 10:15. Checking through the breakfast menu there is no mention of times breakfast is served. The staff were very helpful, allowing us to order, but due to time constraints we were not able to take advantage of the service, unlimited, offered.

Chicken served on a vegan curry, which taken away, the chicken just picked off and the dish held in the kitchen, the same meal was then re-served with the unwanted chicken picked off, after the other meal was finished. Clearly the same food as the parsley garnish was shrivelled up and sauce cooked onto the plate. Incredibly lazy and disrespectful. Really lazy and sloppy from the kitchen. The serving staff were nice, but the mistake was theirs and how they handled it wasn’t good enough. To top it all, they tried to charge me extra, for the chicken I didn’t order in the first place. I needed to ask for a duty manager and tell her explicitly to refund me. The staff should have been more proactive about rectifying their mistake.

The young guy that served us was brilliant, smiled ,chatty and very pleasant. Food was great

I ate here for breakfast and dinner over a period of 3 weeks whilst staying over for work. Every day, the food and service was excellent, so this review is based on not just one single visit where one bad experience could taint it for some, but every day here was consistently good. All of the staff were very friendly and professional, especially Wilma during the breakfast service. One of the servers at dinner (I can't remember his name), also informed me after I asked for the fish and chips, that it came skin on, which I wouldn't have liked and very grateful he told me this so I could order something else. The food always arrived quickly, it was hot and portions we're just right. One thing I also liked is they always asked if you suffered from allergies too, as not everywhere asks this! Will definitely stay and eat here again when travelling for work.

It’s attached to a premier inn. You know what to expect.

Good food, friendly staff, slow service.

Food was delightful bit service not very good. Sat for 45 minutes while waiters and waitresses passed our table with empty food plates, had to end up asking them for the kids puddings which we had already ordered so thumbs down for service.

Wouldn't recommend at all ,ordered the deal 10.99 two mains my wifes smothered chicken wasn't fresh upon her tasting it we sent it back offered another one which we declined for us then to get the bill with a cocktail we never ordered and charged full price for my burger in the deal upon querying this I was told if I don't leave the police will be called ha ha unbelievable they rob you and your supposed to keep quiet

Third time in a few months and every time the food was cold, last time complained and returned meal refusing another replacement, thought third time lucky but won't be back.

Just had a fantastic meal for the second night running. The food was delivered quickly and was hot and the steak was perfect. We were a large party and the servers Greg and Robyn were fantastic, super helpful and happy to help. Highly recommended.

Went for the two main courses for £10.99 and was very happy with our choices smothered chicken and fries double up for £1.99 it was delicious My wife chose the spicy chicken burger with fries and coleslaw she agreed it to was delicious can’t fault the meals here especially at these prices service Was great too waitress couldn’t be nicer will definitely return

Great value for money, Lovely food, would highly recommend. Brilliant Service especially from Wilma and the girls. Thanks very much ladies.

Food was good though some dishes were small enough to be classed as child portion. Service was very slow, needing to request forgotten stuff.

We used to like this place but not now the sausages & mash hard mash sausages like cooked in rubber condom and 1 male staff AL won’t be back

No complaints other than the service we experienced. We were seated and attended to straight away. Ask for a drink order which we placed as soon as we sat down. Unfortunately it was around 20 mins to receive the drinks (4). The food order was not as slow as drinks but still much slower than should be. When finished our meal we again waited around 20 mins for table to be cleared. We were asked if we wanted to see dessert menu. The menus were handed out but the staff member was again missing for around 15 mins and when we did see him he seemed to be be doing very little. Not everyone wants to come out for a meal and wait excessive periods of time between courses etc. Should be check backs carried out on customers to make sure everything is satisfactory. To be honest we were not made to feel very welcome at all and I am sure this is not the result you guys are aiming for. As such we probably won't return.

Went for our wedding anniversary firstly our starters went to wrong table till the other customers said it wasn't there's then we ordered our mains both were wrong orders so I asked if that was another customers order to be told no it was ours and that is what was wrote down clearly it wasn't really poor customer service

Had used this restaurant in its previous guise as a Brewers Fayre and honestly seems to me that nothing has really changed. Standards are exactly the same as before and it is clearly aiming for maximum throughput of customers and a menu that is contributes to that objective. When we visited, it was fairly quiet and some areas were out of commission, being barricaded off with strategically placed chairs. Staff were few (perhaps the reason for curtailing the number of customers), however those who were in attendance were working fast, attentive and were very pleasant. Basic pub type menu was minus a few items (inevitably things we wanted) but ample alternatives. Something like Lasagne would, I have thought, been unlikely to run out but there you are. No starters for us but for mains, we opted for the 3 mini pies (beef& ale, minted lamb & chicken tikka) which came with a congealed but funnily quite tasty gravy, 1 x scampi, 1 x gammon steak and 1 x chicken & bacon. The last two were off a special 2 for £11 menu whereas the pies and Scampi were from the a la carte menu. We had 3 desserts and with soft drinks, were presented with a total bill of £63. The food was OK - you get what you pay for standard - and clearly the drinks were truly where the profit from our visit came from. 4 non alcoholic (mainly squash) cost over £12 - bit steep imo. Not great, but then, we were wanting to have a basic meal and not anything special which is exactly the target customer base for the Cotton Mill. Would I go again? Yes and I'll bet it won't have changed.

Wilma what a star , always smiling :) and the rest of the crew were brilliant and helpful well done to all , I look forward to staying again

Great food, Very attentive staff. Nothing was too much bother. Special credit to Wilma who served me breakfast every morning I was here. Credit to your buisness

A fair sized pub/ restaurant next to the hotel Decent selection of beers, reasonably priced

Some members of staff totally unprofessional got our bill wrong not once but twice in the space of 5 minutes Barr staff totally disrespectful with attitude problems Duty Manager not interested in solving any problems

Had a three course meal, lovely meal, plenty on the plate, tasted delicious, plenty of choices on the menu.staff very attentive and lovely atmosphere.

Birthday dinner for my daughter in law. We often come here as it is ideal for my daughter who is in a wheelchair. As usual the food was delicious and the service quick with friendly servers. We will be back.

Slow service but once ordered food came fast, clean, tidied, freshly made, homemade chips. Would recommend. Irn Bru isn’t on the menu but they do have it in stock.

Was here as one of a party of seven. While six of the meals were really good the other one, a burger, was badly overcooked. A bit more attention to detail and it would have been 5 stars.

Stayed in premier inn next door and had evening meal and breakfast here on the meal deal option, bar staff and waiting staff very polite plenty of choice of alcoholic and non alcoholic beverages, food choice basic but plenty of choice I can recommend the mixed grill. Bit slow sorting the final bill out but not really an issue, breakfast has plenty of choice from continental and cooked, the hot breakfast is cooked to order and very tasty.

Haven't been there for ages but it was good service and good food 👍

Staff don't listen to orders properly, food is just above average and atmosphere isn't any better

Staff were attentive and very polite, they took my order promptly and were very friendly when doing so. The food arrived quickly which I was pleased about due to being away with work and having to set off in a hurry. I got exactly what I asked for and enjoyed the breakfast. The facilities were all clean and well laid out staff were always around to assist and accommodate.

Nice food ,evening meal, chicken tika and cooked breakfast (all you can eat and unlimited hot and cold drinks) breakfast was lush 👌 thank you . Good service,.nice staff

Turned up at location and told to sit any where. Went to get coffee and the machine just gave out hot milk. I said to staff about no coffee and was told o well tired to get it working so will just turn off use the sachets. Waited about 20mins to get served the server served people that had just came in the door? Breckfast was not the best and wont be back. Herd the server moaning about people leaving food on there plates. Improvement needed.

Went here last night after hearing very good things about it to say I was disappointed is an understatement after waiting 10 mins a waitress arrived for drink order 15 mins later we had to shout for a waitress to take our food order this in its self was an ordeal the young man just was not interested at all after another wait food arrives at the table I requested fish pie I got fish chips & beans refused the order again ordered fish pie back comes another plate for me fish chips & peas this time again order was refused by this time my friend had to ask for her side of chips as this was not given along with main dish 3rd time lucky I’m thinking not for me again my dinner came to the table with peas once again it was refused by this time my friend had finished her food and I was just receiving mine I thought it would be worth the wait how wrong can you be barely warm and not very appetising full experience was awful to say the least would I recommend No will we return again that’s a Big No

Lovely interior, very modern and cosey. Great atmosphere, fab selection of coffee, tea, juice, baked goods and the cooked breakfast is so tasty, we'll presented and not oily at all. Holly was our server and she is a lovely girl with a very warm smile and is chatty and welcoming. Great wee brekkie spot.

Friendly, helpful staff. The P.I. Company should invest some upgrades into the space.

Went here with family for an evening meal. Had lots of food items on 2 for £11, with an upgrade available with some dishes. Did have a problem with part of my meal, but this was rectified quickly.

Wilma Thankyou for your excellent service and making sure your check backs were done, I felt like I'd come home for breakfast, I couldn't ask for a more friendly face, you are a star.

First time review after semi regularly visiting over the last 6 months and I've found it rather easy to give five stars in all categories in consideration of the service received. The menu offers both plenty of options to suit the majority of tastes and good value for money. Re the value for money there are always deals on offer that are welcomed in the current economic climate too. My family, and I, have always found the staff to be attentive, professional, and polite. The environment is well considered as the tables are laid out to accommodate different sizes of groups without it feeling as if any one group is overlapping and intruding on any other.

Excellent service from Wilma at breakfast, food is also very good at breakfast and dinner reasonably priced too

Wilma welcomed me with a smile first thing in the morning and kindly served a perfect cooked breakfast. The restaurant was smart and clean and everything was well laid out, no mess. Highly recommended. These are good staff who know what they are doing!

Visited here recently with family. I ordered desert chocolate brownie and said couldn’t have the ice cream because of intolerance. Greg our waiter was so helpful and friendly and said he would get something else instead of ice cream. Had lots of lovely fruit with brownie which was delicious. If only all restaurants had someone like Greg who was so lovely and helpful. An asset to this restaurant.

Good service and food good . Not to busy and could hold a conversation without raising your voice . Would go back

We just had a brilliant meal! Two adults , three fussy kids and a baby and everybody was happy. The mixed grills were superb! Lovely waitresses and chef… they could not do enough for us. Lovely atmosphere. Well done!

Absolutely fantastic. Excellent value for money too. Loved it. Highly recommend. Thanks Wilma for the perfect service

Anything good about the Premiere Inn, Kilmarnock was overshadowed by the appalling service (actually lack of service) from the Cotton Mill Cookhouse + Pub next door, but still owned by Premiere Inn. The staff (when you can find them) are rude, uninterested and one woman...

No staff to be found when we walked in. Had to search and then found them all behind the bar at the back of the restaurant. Same thing on the way out, we could easily have just walked out without paying. I don't know if...

This was our first time in here since it changed from brewers fayre, we used to be regulars, we visited on a Sunday night which means full priced menu, the service wasn't great from start to finish, we waited ages for our order to be...

Great food lovely guy Andrew was really hospitable

Thankyou Wilma,you saved the experience for us .good breakfast and you are so friendly and helpful both mornings

Well for a start young guy called Andrew couldn’t even look at us head down when came in and when ordered think should be pleasant and look at us,! Then ordered our meals took ages then my sausages omg like condoms with something in it!...

Lovely breakfast after staying at the hotel next door. Wilma was our waitress and she was charming and attentive, and didn't bat an eyelid at my rather odd breakfast order! Would definitely come back :)

Great wee place! Service was fast and friendly as usual.

Went for family lunch. Staff was kid and helpful. Food was great and it was still hot when it came out

Went for a family dinner on boxing day. Had the 3 courses for £24.99 everything was delicious. All staff were very helpful and nothing was a bother. Our server was Greg and he was such a lovely person very cheery and polite. Will definitely be...

The food was ok, nothing special. Overpriced for what it was. Decent Christmas menu. Nice helpful staff.

The staff were friendly and helpful. Took our initial order quickly and the food came quickly too and was quite nice. However when clearing starters they took the used cutlery but didn't provide more for the main courses, we had to ask. We ordered, in the main, from the Boxing Day menu and enjoyed it(I found the roast potatoes very soft but no one else minded). Extra gravy was provided when we asked, which was nice. However it took some time for the dishes to be cleared and we had to attract someone's attention and were given the desserts menu. Dessert was good too. The disappointment came when I went to pay. I'd booked in large part because I know they have a 25% discount for Blue Light Card holders, but was told, when I produced mine, that it did not apply to the Boxing Day menu. Ouch. We would have booked closer to home if that had been clear. Shame, because everything else was fine.

Just back waited forever for food even though it wasn't busy food dreadful grandaughters burger pink

Excellent food, very tasty, great staff, very nice atmosphere

Took the kids as part of a night out and we will never be back, we waited forever to be served despite being allocated a server, she was harassed and appeared anxious with no ability to communicate, the food was from the Xmas menu and was just thrown on the plate and churned out, it was y great either we gave up by the time it came to ordering a third course due to the length of time we had to wait. The whole experience was one of the worst we’ve ever experienced and we eat out regularly.

Excellent meal and staff were attentive. Service was good and quick.would definitely return and happy to recommend

Heating was cold, tills were also problematic

Wilma and abbi served our table of 6 with great customer care and very attentive the breakfast was taste and with continental was great