Based on 1.143 opinions finded in 5 websites
Based on 1.143 opinions finded in 5 websites
Nº 1470 in 4016 in Birmingham
Nº 36 of 106 Asian in Birmingham
Opinions
Very friendly staff, excellent food excellent atmosphere
Shamsul Alam . 2024-10-16
MORE AT Google
Such an amazing place to be, very fresh food & quick services .Magaj bhuna & beef liver tasted so yummy. Bharta was very tasty but a bit spicy for us. They were so friendly & welcoming , provided complimentary golap jamun, if you are craving for good food, you need to be here
Sabbir Ahmed . 2024-10-13
MORE AT Google
Great food - quite spicy and very authentic!!! We went in on Friday so keep in mind they close for just a little bit during the day for jummah/ Friday prayers - or at least that's what happened when I went. Staff super accommodating, and very speedy service. Wings R a good recommendation
Maleehahahahaha . 2024-10-10
MORE AT Google
First time trying this bengali restaurant. Food was very flavoursome and service was fantastic. The atmosphere was lovely as they played nasheeds rather than loud music. Prices were fantastic. Will be coming here again soon.
Fay Fay . 2024-10-06
MORE AT Google
Went for our wedding anniversary but did not announce that to the staff but still got given 5 star treatment with excellent service and delicious food. Complimentary starter, salad, olives, jalapenos and lentil curry with my order of meat briyani meant we were filled up very soon so had to take leftovers home - great value
Shakil Butt . 2024-09-19
MORE AT Google
Went for our wedding anniversary but did not announce that to the staff but still got given 5 star treatment with excellent service and delicious food. Complimentary starter, salad, olives, jalapenos and lentil curry with my order of meat briyani meant we were filled up very soon so had to take leftovers home - great value
Shakil B . 2024-09-18
MORE AT TripAdvisor
Can't complain about Bengali style samosa vegetables filling nice aloo chop banging good lamb chop juice chops sheek kebab good nice salad tea desi style can't complain brought memories no BS taste like tea from back home Bangladesh village market in joy it tea fresh made one not like chai places
Rob Miah . 2024-09-11
MORE AT Google
Brilliant authentic food and service! Would highly recommend if you want some proper bangladeshi food 👌🏾
Masum Miah . 2024-09-08
MORE AT Google
Casual dining spot with 10/10 customer service authentic Bengali food with welcoming atmosphere and staff wouldn’t recommend going anywhere else price friending all welcoming also clean
Mya m . 2024-09-02
MORE AT TripAdvisor
WOW, JUST WOW!! Staff were amazing, and the food was tantalising. They treated us so well, gave us complementary pakoras. Friendly for niqabi women as they put out a cover for someone in front of our eyes. Treatment was delightful, and the cost was a chefs kiss.
Jennifer Robinson . 2024-09-02
MORE AT Google
Absolutely 💯 made me feel like i was at home, authentic Bengali food, spoilt for choice, will definitely go back
Mo H . 2024-08-31
MORE AT Google
The food was outstanding, and the staff was exceptionally friendly and welcoming.
Md. Fahim Uddin . 2024-08-26
MORE AT Google
Amazing experience with amazing flavourful food Salman thanks
Percy Gorejena . 2024-08-24
MORE AT Google
Absolutely amazing food, good service very happy! Mamun and salman best servers !
Tehillah Gorejena . 2024-08-24
MORE AT Google
Delicious food, excellent customer service and well priced
abu stranger . 2024-08-24
MORE AT Google
Not good Expensive Oil much Not test Environment good & place also good. But sweet items good. They are thinking may be good business. I have gone because place is good. Customers service is not so good i think.not so polite.this is my own opinion
Subir D . 2024-08-20
MORE AT TripAdvisor
Food was absolutely delicious, service was fantastic. Will definitely go again.
L Begum . 2024-08-19
MORE AT Google
Outstanding dining experience!!! The service is exceptional – attentive and friendly, staff. The staff goes above and beyond to make the dining experience truly memorable. From the moment you walk in, you're treated with genuine warmth and hospitality. Poncho Khana also provided us with generous portion sizes that were great for the price. Good if you're looking for a restaurant with affordable well made food.
Farzana . 2024-08-06
MORE AT Google
10/10 Amazing hospitality. Staff couldn’t do enough for us…oh and the food was too die for. Will definitely be coming up again!
Rhys Johnson . 2024-08-02
MORE AT Google
10/10, amazing food & service. Highly recommended 🙏🏻
Ethan . 2024-08-02
MORE AT Google
Very nice atmosphere but it will be ideal to include few dessert in rhe menu
Md Idris . 2024-07-30
MORE AT Google
Everything was 10/10 we loved the biryani. Need a branch in Manchester
Razia Hussain . 2024-07-28
MORE AT Google
It’s was pretty nice food . I liked it . We ordered lots food . Mogoj bhuna was nice .
Shameem Ahmed . 2024-07-26
MORE AT Google
Fantastic food here. Attended a family event. The starters were ten out of then. Fish pakoras are my favourite I have to say. Curries were good quality. I love curries made by a Bangladeshi chef, they just know how to make it right
mijan haque . 2024-07-24
MORE AT Google
I was visiting Birmingham for a day. Ordered kala bhuna, dried shrimp bhorta and tarka daal from here. I must say this was the best Bangladeshi food I have had in Europe till now. Generous portions for a reasonable price. Also we got some salad and jilapi (sweets) as complementary.
Afsana Khan . 2024-07-21
MORE AT Google
If you want to experience home-style cooking, this is the place to be. The service is impeccable, treating you as an honored guest, for whom no request is too much. The food bursts with real home-cooked flavors. A must-visit for anyone craving genuine home-style food. Forget the "Authentic Cuisine" banner and experience the flavors that defined a generation.
lord ripon . 2024-07-21
MORE AT Google
The food was too good, especially the complimentary mutton dish for breakfast was finger licking. Definitely going to visit again for lunch.
Razifakhan Khan . 2024-07-18
MORE AT Google
Dealy on food to much time taken rude waiter
laxman lama . 2024-07-15
MORE AT Google
What a find!! It appears every time I'm in Birmingham, I have to make a stop here!! I've been here several times with a client of mine and never disappoints. I've tried all of the borthas, the Friday desi roast and pilau, the shutki, the pigeon, the khala bhuna.. I can't rate this place enough. When I'm working away from home and I'm craving 'mums cooking'.. this place always hits the spot!
Muhin Rahman . 2024-07-11
MORE AT Google
Great place, lovely staff and great food. Could be better with mojitos or a better selection of soft drinks. Clean and not very busy for a Saturday!
Ahsanul Miah . 2024-07-02
MORE AT Google
I ordered food for four people and only three peoples food arrived, I ordered a Tiffin, two fish dishes and the Friday special- the Friday special was for my husband and it did not arrive! Both the fish dishes were flavourless, I couldn’t even taste the flavour of the fish because they were fried and then added to the same sauce. Quite disappointed as I’ve ordered from here about six times now and each time something is going wrong, it costs me nearly £5 between service charge and delivery, so we always hurts but we enjoyed the food. Sadly, I won’t be ordering from here again.
Shaz . 2024-06-28
MORE AT Just Eat
Food wa really good but the service is not very good as expected.waiters doesnt care about the customers.always need to call and ask if you want anything..
AL Mamun . 2024-06-26
MORE AT Google
My sister and I had lunch at Poncho's 3 days ago. Unbelievable taste, amazing friendly staff, and clean serene environment. I don't usually leave reviews but that meal was simply magical. 3 days on, I am still thinking about going back. Allahuma Barik to the Poncho team ♥
Ayan Tifow . 2024-06-20
MORE AT Google
Lovely little place. Very authentic Bangladeshi food. Good service and friendly staff.
Laky . 2024-06-16
MORE AT Google
Fresh food with great portions and excellent service quality and high standards with prefect environment, I highly recommend this restaurant
Khondokar Md Moshiur Rahman Shoikot . 2024-06-15
MORE AT Google
Best Bengali food. Taste was top notch. Recommend
Ahtesamul Islam Sayem . 2024-06-14
MORE AT Google
Good place for tasting some Bangladeshi flavours
Partha Proteem Roy . 2024-06-12
MORE AT Google
Complementary starters and dessert! 😍 Best food in brum
Amira Haque . 2024-06-11
MORE AT Google
I recently had the pleasure of experiencing breakfast at Ponchokhana, and it was nothing short of extraordinary. The menu offered a delightful array of classic deshi breakfast options. I opted for the traditional parathas with Beef Kolija,Chana Daal,Gulabzamoon and Paratha with Deshi Cha. The parathas were crisp on the outside and soft on the inside, just as they should be. The Beef Kolija and Chana Daal was bursting with flavor, each bite reminding me of home-cooked meals. What truly stood out was the attention to detail in every dish. The dal was rich and creamy and let’s not forget the tea - it was the best I’ve had in a long time, fragrant and robust, providing the perfect end to a satisfying meal. Ponchokhana’s breakfast not only satisfied my taste buds but also provided a comforting sense of nostalgia. It’s a must-visit for anyone looking to enjoy a delicious and authentic deshi breakfast. Highly recommended!
Nusrat Bari . 2024-06-10
MORE AT Google
Great authentic Bangladeshi cuisine, lots of complementary extras including dhali Bora and mishti The beef shatkora bhuna and chicken biryani were very nice.
Tajwar Choudhury . 2024-06-02
MORE AT Google
Authentic Bangladeshi food. Enjoyed the kala beef bhuna. And the chilli and garlic beef was good too. Borthas, just like homemade. Polite and attentive service. Going to go back again and try their fish dishes. Complementary deserts afterwards were really nice. Excellent value for me.
Mohammed Miah . 2024-05-28
MORE AT Google
Best Bangali food i ever Tested in uk..it was very good..
Md Ashfaque Shakil . 2024-05-28
MORE AT Google
Very poor service waiter was very rude service is gone down food as well
Shamim Ahmed . 2024-05-19
MORE AT Google
I had chicken Yakhni polao and Chicken shaami kebab. Extremely good and affordable. Really Really a great place to have food. Please come and try.
Sutirtha Bhattacharyya . 2024-05-16
MORE AT Google
Simply best deshi food in Birmingham or possibly in the UK. Try deshi chana, kala bhuna, and all the bortas. Again amazing food and customer service 👌.
M Khan . 2024-05-11
MORE AT TripAdvisor
Poor customer service phoned for help on menu didn't provide solution just excuses, missing items on menu such as poppadoms, not a restaurant if theres no poppadoms on menu. Food is tasteless and extortionate, curries very greasy/dripping in oil, no salt and uneccesarily spicy, didn't match description. Requested for refund, very disappointing for a Bengali restaurant!
Rahat . 2024-05-10
MORE AT Just Eat
Amazing place, amazing food. The best place in Birmingham
Anant Mishra . 2024-05-07
MORE AT Google
One of the best Bangladeshi restaurant that offers authentic taste and excellent menu. All the food is halal. This is our go to place to eat bengali food. Highly recommend their beef bhuna, kala bhuna, tarka dal, shutki bhorta, ileesh mas, beef buri and pretty much everything on the menu. Prices are also competitive. Food quality and taste are absolutely fantastic. Their breakfast menu and price of £6.95 is a banger. We havent had better breakfast anywhere else. Staff are very friendly and helpful. There is plenty of seating and more seating area behind reception which can also be used for events. They have toilet facilities but no baby changing room. They also do sweets and various other bangladeshi savouries which taste good. Next time you are in Birmingham you need to check this place out. If you found this review helpful then a like would be very appreciated.
Ahad . 2024-05-05
MORE AT Google
Fresh curries, piping hot on arrival. Didn’t disappoint
Forhana . 2024-05-03
MORE AT Just Eat
Excellent food and service we had today lunch. Absolutely fantastic 👏
Master Huzur . 2024-05-02
MORE AT Google
Food arrived cold with the driver on a bike. All curries had spilt in the bag curry had leaked with a pool of orange oil in the bottom of the bag. All food has been binned and inedible
Forhana . 2024-04-28
MORE AT Just Eat
Excellent Foods 🥗🥣And Excellent 👌🏽 Service....😊
Shah Sam . 2024-04-22
MORE AT Google
I ordered kala bhuna today, everything was fine. The taste of kala bhuna is superb. In one word, the food quality is excellent. Specially Desi Test, I highly recommend it to everyone.
Mahbub . 2024-04-21
MORE AT Just Eat
We ordered jalfrezi chicken curry, tandoori platter and fish tikka As soon as i had my first bite, I felt as if I was in India. All the dishes were mouthwatering and yummy. We also got vadas and jamuns which was amazing and it was on the house. Believe me, just go and don’t have second thoughts. Service should me mentioned, warm and welcoming service from Thawhid and the whole team. Will definitely visit soon again with our friends.
Vonica Berlin . 2024-04-20
MORE AT Google
The food was amazing as always... Just a perfect lunch on weekend... Thanks Just eat for delivery with care and on time..
Md . 2024-04-20
MORE AT Just Eat
Very good Breakfast at a really reasonable rates
CHAUFMEN . 2024-04-17
MORE AT Google
Loved the food, service was superb, staffs were very friendly...
Shaheen Sultana . 2024-04-12
MORE AT Google
Visited a number of times this month due to ramadhan. The service is borderline rude and not very professional. This used to be a great restaurant when the owner was about but he rarely comes now and the very young staff seem to see customers as problems
mohammed islam . 2024-04-11
MORE AT Google
I ordered Roti but they delivered Rice. Last time as well I ordered roti however they delivered Rice. Last time I thought it might be a mistake but they did intentionally which proved from second time same instance. Earlier they are giving sweets with order but no sweets was received.
Adityq . 2024-04-10
MORE AT Just Eat
Iftar buffet came straight after praying maghrib, everything was cold, food was running out, starters was dry and bland and only 2 curries for a buffet. Normal menu is good but don’t do a buffet if you can’t do it properly
Mehdi Hassan Miah . 2024-04-09
MORE AT Google
Food was not enough in box everything is out to box in plastic bags n rubbish gravy was not with lamb shank ask to delivery guy and sort out this matter and return my payment
Shahzad . 2024-04-09
MORE AT Just Eat
Visited this restaurant with an old friend of mine who highly recommended this place to me. The food was fantastic, the layout is great and spacious. Waiters have manners and are very polite. As an honest reviewer I'd have to say that the waiting time needs improvement to be fair. One has to wait an age for the food to arrive, but when it does, you kind of forget about the wait. They are kind enough to give you a complimentary Gulab Jamun to make up for the waiting time. Little touches here and there and this could easily be one of the top places to visit if you ever find yourself in the heart of Small Heath, Birmingham.
The Visitor . 2024-04-01
MORE AT Google
Ponchokhana Iftar Buffet: Overall a Disappointing Experience, AVOID! A few weeks ago, I decided to take my family to Ponchokhana for a Ramadan iftar buffet. Unfortunately, our overall experience was far from satisfactory. Booking Hassle: We booked online to secure a reservation, considering we traveled over 40 miles to get there. However, upon calling the restaurant before our arrival, we discovered that they hadn’t received our online booking. Thankfully, they managed to accommodate our group of six. Stale Food: The food quality was disappointing. Most items, including phiyaji, kebabs, and chicken wings, seemed old—possibly leftovers from previous days. It appeared they had been reheated in the microwave, resulting in tough and dry textures. The pilaow (biryani) was also lackluster. Limited Fresh Options: Among the offerings, only tea and jalebi stood out as confidently fresh. Everything else left much to be desired. Unpleasant Ambiance: The restaurant crammed too many seats into a small space. The floor was extremely slippery, making it unsuitable for kids or the elderly. In summary, the negatives outweighed any positives. If you want to avoid wasting your money, I recommend looking elsewhere for your iftar experience.
Ali Ahmad . 2024-04-01
MORE AT Google
I’ve ordered from here, almost every month now for a few months. Sometimes twice a month and I always look forward to the Tiffin, on this occasion Sadly, I was disappointed with the fact that the meat portion was dramatically small and I didn’t get my sweet treat. The Jalebi was missing and salad was missing However, I was very impressed with the Ramadan iftar box .. for somebody who is working long hours it is difficult for me to prepare meals and I am missing home cooking. Disappointed so I might have to give it some time and then place another order to see if things change.
Shaz . 2024-03-30
MORE AT Just Eat
Average food, will order again, but nothing to say, wow amazing food. Maybe eating in is better
nasima akter . 2024-03-29
MORE AT Google
Iftar Food is great Pilau Rice gone off o had a stomachache not even fresh when you smell it it's bad.
Max Shakir . 2024-03-24
MORE AT Google
Enjoyed our iftar evening with the team
abid Wispa . 2024-03-21
MORE AT Google
Iftar Buffet, huge disappointment. Booked for a family of four for iftar buffet, our names were not on the list when we arrived, but they accommodated us to have the buffet. Wish we had taken the chance and dine in somewhere else. Out of the most item tried few we could give pass mark for taste. Katmala, chapli kebab really hard and no taste whatsoever. Most food were really cold to lukewarm. Vegetable samosa tasted of just potatoes. bullet chilli fry, nothing to say. Fish pakora was ok. Lamb chops was hardly cooked, felt like i was eating rubber. Desi chai and jalebi, the only item we found alright. We were really disappointed after the starters, so didn't try much after the starters. Spend 17 pounds each to have food in disposable plates travelling more than an hour after work and fasting to eat a very disappointing meal.
Ismail Kallingal . 2024-03-16
MORE AT Google
We had a great experience in this restaurant and also we got very well customer service from Aktar Sir .. highly recommend see u soon guys
Pallab Roy . 2024-03-11
MORE AT Google
absolutely fuking horrible customer service. they said order is delivered but no order has come. when I call the restaurant they said we give to driver and we don't know the rest. How can you do delivery but don't know if the order is being delivered or not. I paid the order for order that I never received. now I have to wait for just eat fuming customer service to get contact with me. Not even fuking call.
sherali . 2024-03-03
MORE AT Just Eat
Food is always good n especially deshi chai was the best. Thanks to poncho khana's all team members.
Ruhul Amin . 2024-02-29
MORE AT Google
Excellent food and service at ponchokhana, we really enjoyed everything it was all super tasty and the owner even got me fresh milk from the shop next door because I needed some for the baby. Their service was spot on, the food is a little on the spicy side, so would be good to add yoghurt or raita to the menu. But otherwise we thoroughly enjoyed it.
yasmin rj . 2024-02-28
MORE AT Google
Very very authentic and good quality Bangladeshi/Indian/Pakistani food. Extremely reasonably priced, perfectly cooked food. Service was very good as well, welcoming and helpful.
Adeeba Nuraina . 2024-02-28
MORE AT Google
Cheap and yummy bangali food. Service is a bit slow but happy with the food all the time
Khaled Miah . 2024-02-25
MORE AT Google
I’ve been eating here every few months or so for the past 5 years and over that time I (a whitey) have introduced my whitey friends and family to the place. Without exception they have loved the food. On every occasion that I’ve been here, I have never received a welcome that has not been warm and genuine. The food is superb and includes dishes that cannot be found in Indian or Kashmiri or Pakistani restaurants, and they all taste great. There are usually good fishy and shrimpy dishes, along with vegetables that are more than just the gobi aloo or matter paneer found elsewhere. I can’t really recommend one particular dish as they are all well balanced in their flavour and texture. I’ve yet to be disappointed with anything that has passed down my throat. It’s a place to experience traditional Bengali food. You may have trouble parking nearby, but the hassle of finding the space will be well worth the experience of eating proper food.
Limpecunious . 2024-02-13
MORE AT TripAdvisor
Seriously, you need to come to Poncho Khana. If you want good food at a fair price you won't go wrong. The service is 6 stars attentive staff who are always willing to provide advice to meet the needs of the customer
Naveed Iqbal . 2024-02-10
MORE AT Google
10/10 on everything, from food to ambience everything was good. If you are really craving for some Bangla food. This place is a must try and the complimentary desert is bang on. Never miss that. Reasonable price and awesome test. Just give this place a try.. worth every penny.
Ashraful Mahi . 2024-02-08
MORE AT Google
2nd time ordered from here! Went for some traditional dishes!! Yummm!!!!
Shehnaz . 2024-02-08
MORE AT Just Eat
The coke bottle 1.5 litre top was already opened was not happy with that, i hope on the next order you can rectify that as a gesture of good will. ++++
Farjana . 2024-01-31
MORE AT Just Eat
excellent service top quality, definitely highly recommended.
Farjana . 2024-01-29
MORE AT Just Eat
The food was amazing. Highly recommend their House Speciality Lamb Chops! The service is first class. If you’re in Birmingham, you must visit the restaurant
Razak Ghumran . 2024-01-26
MORE AT Google
Top quality desi food. Highly recommended
Sam Chowdhury . 2024-01-15
MORE AT Google
Lamb tawa full of bones literally 4 pieces of meat rest was bone service was very very slow I’m regular here and they let me down on my visit monday
John Creswell . 2024-01-11
MORE AT Google
Good authentic Bangladeshi food . Nice atmosphere.
Mrs S U . 2024-01-11
MORE AT Google
Undoubtedly the best Bangladeshi Restaurant in the entire ‘West Midlands’ ! If you want to have a taste and feel of Bangladesh then this place is for you. Talking about the deco and food; It’s definitely a 5 star place and most importantly it will remind you of Paach Bhai or Panshi Restaurant of Sylhet. It’s our family favourite Takeaway place. Food is honestly really nice here, especially the Friday Special Murugh Pilao, one of the BEST if not the best that we tried in the entire UK. Not just that; all the other variety of the curry dishes are also nice and freshly cooked and made to order. The Mishti dhoi is the one you should definitely give a try; it’s YUMMY!!! Proper Bangladeshi cuisine. Would definitely order again. May Allah’tala give barakah to your business. Keep up the good work…. :)
Samin Hussain . 2024-01-03
MORE AT Google
Parking is issue so had to find om side street 10/10 for service and food highly recommended my parents who are elderly loved the authentic flavours cannot fault very good service
Tahira J . 2024-01-03
MORE AT TripAdvisor
Food is nice proper bangali food
Md Habibur Rahman . 2024-01-01
MORE AT Google
Not enough rice in the tiffin meal.
Atikul Hoque . 2023-12-27
MORE AT Google
Bad experience provide food not expectation.low quality food and services
•JustSirenix•ッ . 2023-12-27
MORE AT Google
Spot on. Excellent food V good service Good atmosphere
Abul Kasem . 2023-12-26
MORE AT Google
I had a great experience at Poncho Khana. Everything was good. Taste, quantity, price and atmosphere. The staff was also polite. I would definitely recommend it and will be back.
Muhammad Huzaifa Mahmood . 2023-12-26
MORE AT Google
Food is absolutely delicious beef tawa 😍 would recommend
M . 2023-12-26
MORE AT Google
Very good driver punctual and respected property
Iraj . 2023-12-22
MORE AT Just Eat
Very sick after visiting on Sunday night. Visited with 7 or 8 friends and all of us have upset stomachs and vomitting. We did tell the waiter there that night something wasn't right with the food but he shrugged his shoulders and laughed back. I have personally been sick now since Sunday night and 3 days still unwell. Really sorry to have to do a review but something isn't right in that kitchen and every member of our group is unwell with same problems. Please improve the standards
Kalamity FC . 2023-12-19
MORE AT Google
Absolutely rubbish quality precooked বাংলাদেশী food restaurant too pricey for the quality & portion too small score 5 out of 10. Its our typical bangladeshi 🇧🇩 customers restaurant NOT for bengali young generation, don't bother guys.
sham. m. uk . 2023-12-17
MORE AT Google
A regular at this place due to its friendly staff, warming atmosphere and food is on point too. If anything isn't to liking staff are quick to rectify it, which is reassuring. Thank you Poncho Khana :)
Jenny Chowdhury . 2023-12-17
MORE AT Google
Very delicious foods, specially Kala Bhuna. Staffs also well behaved. We visit regularly from Manchester for their Kala Bhuna.
cmbillah jewel . 2023-12-11
MORE AT Google
Best food. Made my family happy. Biryani and platter is very good taste and quality. Service is really good. They made my kid happy by giving free Sweet for every one in the end. I would recommend others
Sunil Kolla . 2023-12-09
MORE AT Google
Dal portion was like 2 large spoons half the container was empty. The chappati provided was a biscuit. Both dal containers was disappointing. And the size of the roti was also silly. Ordered the tiffin with curry and roti / rice. You think the roti would be about the right size to eat the curry with. Beef and meat curry was spot on with the spices. Portions need to be adjusted with dal and roti / naan
Aysha . 2023-12-03
MORE AT Just Eat
We had our dinner at poncho khana Reasturent at Coventry Road, food was absolutely fantastic all the bhorta and buwal fish, lamb khorai was so delicious. I would love to visit again. Highly recommended to everyone
Obaidur Rahman . 2023-11-29
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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The service is just horrible, extremely low operational efficiency. Customers have to go to counter to get utensil, menu and wait for like 10mins to just order the food because the staff is too busy to care. They don’t even apologise on that (seems they take it for granted) Disappointing service. We saw somebody (other customers) have to do everything on their own , went out like 5 times to get whatever they needed … Service charge was mandatory tho…. Food overall is fine mixing with TW and Japanese dishes. The service (front line workers) just ruin the experience and the food.