Poncho Khana in Birmingham

food was ok but the staff is too rude no manners the worst costumer service ever in bham no recommend if u some has respect

Very tasty food, friendly service and atmosphere very clean.

“Panchoo Khana truly exceeded our expectations with their incredible Iftari meal. The service was outstanding, and the food was nothing short of amazing—thoughtfully prepared and perfect for a family gathering. We truly appreciated the seamless arrangement that accommodated Maghrib prayers, making the experience even more special. Thank you for the warm hospitality and for taking such great care of us!”

Had the worst experience, staff was very rude. The guy in the picture suddenly became very rude. We were tasting some jalebi before we wanted to purchase and suddenly he said not to touch the food whereas another staff did not mind us tasting. Then he claimed £1 from us just for tasting and when I asked to pay by card he said that minimum payment by card is £5. We didn't have cash and we had to buy some disgusting food just to meet the minimum card payment. Would not recommend to come here at all. Very bad experience from staff. This is not how customer service is supposed to be. BE AWARE!!!

Food looked okay but the issue is they don’t serve customers quickly. They only focus on certain customers who are eating in and don’t give customers who are getting takeout their food quickly enough. The whole point of takeout is quick food to take out especially if it’s something easy to make like a snack make it fast. It’s terrible service and something they need to work on. I won’t be returning ever again. Absolutely disappointing!

Best Bangladeshi Restaurant I had ever. Very testy food. Good service. Very friendly staff. Thanks for everything

Been going there for last few days and have tried most of their special dishes. Must say the food is average and fish curries are not the best very sweet. Place is fairly busy not too busy that they should forget to serve small tables. We have been few times not been given the complimentary starter which didn’t really bother us but completely ignoring us and focusing on friends and family was more important too the waiters. After our meal we waited for 15minutes to be asked if we wanted anything more which then I decided to ask for the bill. Whilst waiting and elderly gentleman got quite angry as he was waiting for 2 cups of tea which he shouted across the restaurant to a waiting staff who was too busy takin to a group of lads. The place seems like it only likes to serve people it only knows. We surely felt uneasy bear in mind we have been going for a weeks every night. Second day we asked a gentlemen whom we believed was the manager or owner who the owner was but he literally denied it and said his only a staff not sure why he said that. Avoid the borthas as they are stale and smell like they are off. The pickle they give you fisrt looks so messy which makes you think that it’s been already served to another table and then straight to you without refil or change, when questioned a staff he answered that he poured it himself and was defensive about it. The service we found was terrible very slow food is definitely not fresh to order which a staff said they do as we can tell it’s precooked same with rice. We tried getting attention of the staff members several times but they were too busy either talking to each other or faceing their back towards us and talking to the tables they know. This establishment remind me of Bangladesh a lot it’s a uncle and nephew place if your known you get the service but if your a new customer then sorry sit and wait or get up your selfs and ask. 1 gentle went up to ask for more rice whilst a staff member was too engaged with his friends table when he could’ve walked around and asked if all is good or do the customers want anything but seemed like his friends table was more important. We planned to have Kheer following with tea but the behaviour put me off so much that we left. Funny enough the bill was placed on my table and it didn’t take them long to run to grab the bill pad only to walk away and check that we haven’t even paid which at the moment I made a comment saying “your fast at taking money without checking but service is ignored”. The waiting staff is definitely under qualified for the role and they seem like headless chickens doing the job. The staff need more training and also need to be told that other customers are paying guests too not just their friends or family. I know I didn’t go to a 5 star restaurant but it’s still a establishment that charges me for their service so we should be treated the same. Very disappointed overall and if they don’t action this soon they soon will realise that someone else will open one similar and give better service better food and they will struggle. Food places should be all about service. I’ve seen better services in Bangladesh than these guys absolutely horrendous. The management is so defensive if you tell them anything, they say they don’t reheat food which is a complete lie as they young lad was hearing something in the microwave behind the bar then serving it to customer. So why be so defensive and say we don’t use microwave to heat stuff when they clearly do.

I have never eaten such disgusting food in my life. Ordered Piyaju, Kalabuna, Mughlai, Parata and Chicken Shik.

The best bengali restaurant I have ever eaten at! From the deshi paratha to the khala bhuna to the complimentary daal. Everything was spot on packed full of flavour, and the staff were very welcoming. Although the food did take quite some time due to the busyness as well as the paratha, it definitely was worth wait. Next time I visit will definitely be eating here!

Very Welcoming greeted by Kamal very Friendly service top notch very well priced lots of dishes to choose from nice friendly environment

Greeted by this wonderful man named Dulal. We had an amazing dinner at Poncho Khana and the staff were fantastic, warm and welcoming. The food was impeccable, delicious and gorgeously presented. The music was fun and playful and the atmosphere was convivial and inviting. We will certainly be back to celebrate with them again! Love this place also much as we traveled from Coventry. Warm cosy place please visit please 💯

Authentic Bangladeshi cuisine restaurant. Very friendly and welcoming staff. Clean premise and excellent customer service. All the food served here is halal. We had a selection of dishes, some of which were tandoori platter, chicken naga curry, lamb naga bhuna curry and hilsha maas fish curry. Highly recommend anyone wanting to try authentic Bangladeshi food.

First class service First class food! Would definitely be back! Thanks guys!

Food was delicious......😋 And we got jilapi as surprise Gift from them...❤️❣️

I did not receive my order at all the driver phoned me and said he will take it back to the restaurant but he never did so I lost £35 on this order just eat will need to refund my money

Food was good but ended up getting food poisoning from this place. Everyone who eat with me has beeen vomiyijg aswell

First time here for breakfast. Just had desi omelette and parantha and desi chai. All home made style. Properly cutlery. Lovely service. More upmarket than the normal franchises on the road.

The service was so poor, charged me extra for no reason. I asked why you charged £4 extra, waiter said it's chef decision I have no idea😡

Nestled in the heart of downtown, ponchokhana Haven is a culinary gem that promises an unforgettable dining experience. As soon as you step inside, the warm ambiance envelops you, with soft lighting and rustic wooden accents that create an inviting atmosphere. The menu is a delightful blend of classic comfort food and innovative dishes. I started my meal with the kala bhuna, Satkhora cina,Fish Bhartha,which was a vibrant medley of earthy beets, creamy goat cheese, and candied walnuts, all drizzled with a tangy balsamic reduction. Each bite was a harmonious balance of flavors and textures, setting the stage for the main course.Deshi vibes👏.I would a bunch of thanks my brother Salman for his outstanding service. 10/10

I have no words to describe how much my wife and I enjoyed the delicious breakfast at Poncho Khana. The restaurant is clean and tidy, the service is amazing by friendly staff, the food is very delicious, portion sizes are generous, and extremely value for money. Every item on the breakfast thali were delicious. Paya, kolija, halwa, dim bhaji, paratha, puri, tea, vegetable, chana daal all were incredibly delicious. I highly recommend this restaurant.

I’ve been looking forward to trying kalabhuna for awhile now, and was so glad that I did! The food was so delicious and the service was really great, too The tiffin box was so yummy and I ate the whole thing, even though it was quite heavy for one person. kala bhuna was tender and went well with the sauce, dhal and vegetables. Perfectly cooked and the flavor was amazing.

Excellent Bangladeshi Restaurant. The bortas were lovely. Tasty Rohu bhuna. Good service. Really enjoyed.

Best food you get with good behaviour Their behaviour was amazing and am satisfied especially Slaman he is a Staff of this resturent his service and behaviour was relly goood..... Salman good job man appreciate it am really happy with phoncokana and Their behaviour 🥷

They did try bless them… but not up to my standards

Visited yesterday. Little disappointed, the free Piyajoo and Gulab jamun was cold. Thought that was free so don't matter. But when my special Akhni came, it was cold and barely any meat in it. Meat kala bhuna £10.50 counted myself 4 little pieces and 3 bones again it was just warm. Service was poor 4 waiters was just looked they had enough. Had to make eye contact to get attention. Time to find somewhere else.

Entre los mejores restaurantes de West Midlands, la cocina de Poncho Khana es por excelencia. Platos auténticos de Bangladesh cocinados según sus especificaciones. Toda la experiencia en Poncho Khana se atiende a las necesidades individuales. Los platos de cortesía incluyen ensalada, aceitunas, jalepenos y encurtido de mango, que es mi condimento favorito. Deliciosos platos para vegetarianos, veganos, pescadores y no vegetarianos con una selección de dulces desiertos para aquellos con un diente dulce y no se puede superar el té desi. El restaurante es cálido y acogedor. Cuando visito a mis padres ancianos, siempre se asegura de que estén atendidos. Los baños están impecablemente limpios y el personal es inmensamente cortés y respetuoso que como mujer para mí el factor comodidad siempre es importante. Animo a todos los que visiten West Midlands a visitar esta joya de un restaurante para saborear la comida casera de Bangladesh.

Mi familia y yo fuimos de compras de Bristol a Birmingham. Todos estaban más interesados en comer comida de restaurante de Bangladesh. No pudimos sentarnos a comer en el restaurante por falta de tiempo. Pedí comida para llevar en este restaurante. Todos comimos en el tren. Especialmente no me gustó nada la prueba de singara Koleje. Uno por uno, todos nos enfermamos antes de llegar a Bristol. Arruinó la alegría de todo nuestro viaje. (Mi único consejo es que lo compruebes cuidadosamente antes de ordenar nada.)

If you’re looking for an authentic Bangladeshi breakfast experience, this is the place to be! The flavors are rich, the dishes are prepared with care, and you can truly taste the tradition in every bite.

Traditional bangladeshi cuisine, cooked like it would be in a bengali household, quality food at a decent price, owner very welcoming and takes pride in his food/service, hence loyal customers who keep coming back. Waiter was a slow in providing the condiments, hence 4 stars for service, owner picked up on it immediately.

Service is good. Food is dependant majority times feel like it's just warm not hot off the cooker. Need to keep the standards up as it's going down

Brother this is what happens when management takes their eyes off and chase money. Service and food quality has dropped. All these student waiters are inexperienced. When you give complimentary salad, if you are going to reuse the salad don’t bother giving it. The finger prints off the previous customers were still on the plate! Overall food and service quality has dropped.

Amazing food. Please try the beef kalabhuna and the gulab jamun. Portion sizes are great as well. Highly recommended!!

Service was so poor and someone in the kitchen was so rude charged us £4 extra for nothing !

The food is old, made ages ago. Chana was old made in the morning. Piaji was not fresh served not crispy.

The food was terrible. They served us old, stale food, which was completely unacceptable. It was a very disappointing experience, and I wouldn’t recommend eating here.

excellent food tiffin was value for money. so tasty. I was fasting and had this meal to break my fast. fish was delicious. complementary jilabi made my. weldon team and hats off to the chef

After many years I have been there and reminiscing about old memories. The food was delectable and I enjoyed the ambience as well. I had kala bhuna and shutki, daal and white rice. Alhamdulillah

Always great food, tastes like home cooked food.

tomato borta was too spicy! couldn't have it unfortunately

Very kind and very good food Mamun was the best

completly missed out instructions i requested the dish mild it arrived HOT i also left an instruction for the driver not to knock the door and to call me instead providing my number, he used the doorbell instead thanks for waking everyone up absolutely useless

I took kalabhuna(beef), more than half was bones.

The food was very nice i will definitely be ordering again

Fantastic food and great service

Can't complain about Bengali style samosa vegetables filling nice aloo chop banging good lamb chop juice chops sheek kebab good nice salad tea desi style can't complain brought memories no BS taste like tea from back home Bangladesh village market in joy it tea fresh made one not like chai places

Pedimos una recogida, la comida estaba fría, demasiado aceite utilizado, uno de los platos que no pudimos comer ya que estaba demasiado caliente y picante, ya que no pedimos que estuviera caliente, el personal es amable, a un precio razonable.

We been with my friends first of all I would like to say about this environment which is very very good also the staff are very friendly now I would like to say about the food which is just tremendous and delicious we all go again soon

It sounds like Mukaddem Bhai and his team have put their heart and soul into creating an amazing spot for Bangladeshi and street food in Birmingham! It’s fantastic to hear that they focus on making every visit memorable for customers, with Mukaddem Bhai’s dedication and the chef’s skills shining through. Their hard work and passion must make their restaurant a standout place, where people can not only enjoy authentic flavors but also feel the warmth of a welcoming environment. Hats off to Mukaddem Bhai, the chef, and the entire team—may their success continue to grow, and may they keep serving delicious food that brings a taste of Bangladesh to Birmingham Keep it up, everyone! Love from Koyes ahmed Owner of India Red

Absolute brilliant. Being Pakistani, my knowledge of Bangladeshi food is a bit weak. But the brothers here are very helpful. Been here twice already and will keep coming back. Service is excellent. Food is amazing. Nothing to complain about. All around Top Notch. May your business continue to strive, inshAllah.

I did not get my order delivered

One of the best Bangladeshi restaurants in the UK. Authentic Bangladeshi foods, quite spicy (which makes it awesome), price reasonable with a slightly on the expensive side, clean interior, professional service- overall a great package. Have been there multiple times, and will likely continue to go if they maintain the food quality, price, and services. No dedicated parking but free roadside parking a few of blocks away (challenging to find one though). Overall great experience. Keep it up!

Very friendly staff, excellent food excellent atmosphere

Such an amazing place to be, very fresh food & quick services .Magaj bhuna & beef liver tasted so yummy. Bharta was very tasty but a bit spicy for us. They were so friendly & welcoming , provided complimentary golap jamun, if you are craving for good food, you need to be here

Great food - quite spicy and very authentic!!! We went in on Friday so keep in mind they close for just a little bit during the day for jummah/ Friday prayers - or at least that's what happened when I went. Staff super accommodating, and very speedy service. Wings R a good recommendation

First time trying this bengali restaurant. Food was very flavoursome and service was fantastic. The atmosphere was lovely as they played nasheeds rather than loud music. Prices were fantastic. Will be coming here again soon.

Went for our wedding anniversary but did not announce that to the staff but still got given 5 star treatment with excellent service and delicious food. Complimentary starter, salad, olives, jalapenos and lentil curry with my order of meat briyani meant we were filled up very soon so had to take leftovers home - great value

Fuimos por nuestro aniversario de bodas, pero no lo anunció al personal, pero aún así recibió un trato de 5 estrellas con un excelente servicio y deliciosa comida. Entrante de cortesía, ensalada, aceitunas, jalapeños y curry de lentejas con mi pedido de carne briyani significaba que estábamos llenos muy pronto, así que tenía que llevar las sobras a casa - gran relación calidad-precio

Brilliant authentic food and service! Would highly recommend if you want some proper bangladeshi food 👌🏾

WOW, JUST WOW!! Staff were amazing, and the food was tantalising. They treated us so well, gave us complementary pakoras. Friendly for niqabi women as they put out a cover for someone in front of our eyes. Treatment was delightful, and the cost was a chefs kiss.

Lugar de comedor informal con 10 / 10 de servicio al cliente auténtica comida bengalí con un ambiente acogedor y el personal no recomendaría ir a ningún otro lugar

Absolutely 💯 made me feel like i was at home, authentic Bengali food, spoilt for choice, will definitely go back

The food was outstanding, and the staff was exceptionally friendly and welcoming.

Amazing experience with amazing flavourful food Salman thanks

Absolutely amazing food, good service very happy! Mamun and salman best servers !

Delicious food, excellent customer service and well priced

Not good Expensive Oil much Not test Environment good & place also good. But sweet items good. They are thinking may be good business. I have gone because place is good. Customers service is not so good i think.not so polite.this is my own opinion

Food was absolutely delicious, service was fantastic. Will definitely go again.

Outstanding dining experience!!! The service is exceptional – attentive and friendly, staff. The staff goes above and beyond to make the dining experience truly memorable. From the moment you walk in, you're treated with genuine warmth and hospitality. Poncho Khana also provided us with generous portion sizes that were great for the price. Good if you're looking for a restaurant with affordable well made food.

10/10 Amazing hospitality. Staff couldn’t do enough for us…oh and the food was too die for. Will definitely be coming up again!

10/10, amazing food & service. Highly recommended 🙏🏻

Very nice atmosphere but it will be ideal to include few dessert in rhe menu

Everything was 10/10 we loved the biryani. Need a branch in Manchester

It’s was pretty nice food . I liked it . We ordered lots food . Mogoj bhuna was nice .

Fantastic food here. Attended a family event. The starters were ten out of then. Fish pakoras are my favourite I have to say. Curries were good quality. I love curries made by a Bangladeshi chef, they just know how to make it right

I was visiting Birmingham for a day. Ordered kala bhuna, dried shrimp bhorta and tarka daal from here. I must say this was the best Bangladeshi food I have had in Europe till now. Generous portions for a reasonable price. Also we got some salad and jilapi (sweets) as complementary.

If you want to experience home-style cooking, this is the place to be. The service is impeccable, treating you as an honored guest, for whom no request is too much. The food bursts with real home-cooked flavors. A must-visit for anyone craving genuine home-style food. Forget the "Authentic Cuisine" banner and experience the flavors that defined a generation.

The food was too good, especially the complimentary mutton dish for breakfast was finger licking. Definitely going to visit again for lunch.

Dealy on food to much time taken rude waiter

What a find!! It appears every time I'm in Birmingham, I have to make a stop here!! I've been here several times with a client of mine and never disappoints. I've tried all of the borthas, the Friday desi roast and pilau, the shutki, the pigeon, the khala bhuna.. I can't rate this place enough. When I'm working away from home and I'm craving 'mums cooking'.. this place always hits the spot!

Great place, lovely staff and great food. Could be better with mojitos or a better selection of soft drinks. Clean and not very busy for a Saturday!

I ordered food for four people and only three peoples food arrived, I ordered a Tiffin, two fish dishes and the Friday special- the Friday special was for my husband and it did not arrive! Both the fish dishes were flavourless, I couldn’t even taste the flavour of the fish because they were fried and then added to the same sauce. Quite disappointed as I’ve ordered from here about six times now and each time something is going wrong, it costs me nearly £5 between service charge and delivery, so we always hurts but we enjoyed the food. Sadly, I won’t be ordering from here again.

Food wa really good but the service is not very good as expected.waiters doesnt care about the customers.always need to call and ask if you want anything..

My sister and I had lunch at Poncho's 3 days ago. Unbelievable taste, amazing friendly staff, and clean serene environment. I don't usually leave reviews but that meal was simply magical. 3 days on, I am still thinking about going back. Allahuma Barik to the Poncho team ♥

Lovely little place. Very authentic Bangladeshi food. Good service and friendly staff.

Fresh food with great portions and excellent service quality and high standards with prefect environment, I highly recommend this restaurant

Best Bengali food. Taste was top notch. Recommend

Good place for tasting some Bangladeshi flavours

Complementary starters and dessert! 😍 Best food in brum

I recently had the pleasure of experiencing breakfast at Ponchokhana, and it was nothing short of extraordinary. The menu offered a delightful array of classic deshi breakfast options. I opted for the traditional parathas with Beef Kolija,Chana Daal,Gulabzamoon and Paratha with Deshi Cha. The parathas were crisp on the outside and soft on the inside, just as they should be. The Beef Kolija and Chana Daal was bursting with flavor, each bite reminding me of home-cooked meals. What truly stood out was the attention to detail in every dish. The dal was rich and creamy and let’s not forget the tea - it was the best I’ve had in a long time, fragrant and robust, providing the perfect end to a satisfying meal. Ponchokhana’s breakfast not only satisfied my taste buds but also provided a comforting sense of nostalgia. It’s a must-visit for anyone looking to enjoy a delicious and authentic deshi breakfast. Highly recommended!

Great authentic Bangladeshi cuisine, lots of complementary extras including dhali Bora and mishti The beef shatkora bhuna and chicken biryani were very nice.

Best Bangali food i ever Tested in uk..it was very good..

Authentic Bangladeshi food. Enjoyed the kala beef bhuna. And the chilli and garlic beef was good too. Borthas, just like homemade. Polite and attentive service. Going to go back again and try their fish dishes. Complementary deserts afterwards were really nice. Excellent value for me.

Very poor service waiter was very rude service is gone down food as well

I had chicken Yakhni polao and Chicken shaami kebab. Extremely good and affordable. Really Really a great place to have food. Please come and try.

Simply best deshi food in Birmingham or possibly in the UK. Try deshi chana, kala bhuna, and all the bortas. Again amazing food and customer service 👌.

Poor customer service phoned for help on menu didn't provide solution just excuses, missing items on menu such as poppadoms, not a restaurant if theres no poppadoms on menu. Food is tasteless and extortionate, curries very greasy/dripping in oil, no salt and uneccesarily spicy, didn't match description. Requested for refund, very disappointing for a Bengali restaurant!

Amazing place, amazing food. The best place in Birmingham

One of the best Bangladeshi restaurant that offers authentic taste and excellent menu. All the food is halal. This is our go to place to eat bengali food. Highly recommend their beef bhuna, kala bhuna, tarka dal, shutki bhorta, ileesh mas, beef buri and pretty much everything on the menu. Prices are also competitive. Food quality and taste are absolutely fantastic. Their breakfast menu and price of £6.95 is a banger. We havent had better breakfast anywhere else. Staff are very friendly and helpful. There is plenty of seating and more seating area behind reception which can also be used for events. They have toilet facilities but no baby changing room. They also do sweets and various other bangladeshi savouries which taste good. Next time you are in Birmingham you need to check this place out. If you found this review helpful then a like would be very appreciated.

Fresh curries, piping hot on arrival. Didn’t disappoint

Excellent food and service we had today lunch. Absolutely fantastic 👏