Planet Pizza in Wigan

about nearly 3hrs late food stone cold waste of money all in bin!

Absolutely shocking, rude staff poor customer service, ordered at 18:14 still not been delivered. Was being delivered 30mins ago after speaking to restaurant were the food was, would have collected.

Wrong addresses 20 nightingale court wn67ab

Forgot a meal and when I rang they clearly wasn’t bothered just said refund!! Was Really rude& said was too busy!!

This was the worst ever. 19:40 it said our delivery time, I called the restaurant at 20:01 and he just said "yes yes yes waiting for driver". it got to 20:25 and I called again but no answer, we finally got the food at 20:30.

Food did not come. Ordered at 6pm rang at 7:15 to ask where the order was and was told it’s on the way, then was asked for the address again and told it’s on the way. No 8pm still no food and the restaurant will not answer.

Shocking food was all freezing by time arrived 30 minutes late ordered a tikka kebab but was just halal chicken plain ordered a large but came as a regular most of food went in the bin and order was missing items

Always use these n never a problem food wise . Today late delivery and garlic bread burnt n thin as a beer mat , pizza tiny n over cooked , chips smallest portion ever seen . Tried phoning but not answering ??

Over 2 hours waiting rang up 3 times, and still didn't get delivered fuming

Things was missing, order was wrong, not happy at all

Forgot the drink but refunded straight away

Orderd a pizza it took 1 and a half hours what a joke I rang twice its on it way which was rubbish then when it did come it was just warm DO NOT ORDER FROM THESE ITS TERRIBLE SERVICE

Amazing food tasty kebab well cooked plenty of salad and hot love this place 😋

I just took food which is really tasty and delicious. Very reasonable price ❤️

Fantastic customer service, food just wasn’t what we like.

A little too generous with the BBQ sauce as it overwhelmed the other flavours but apart from that not bad.

Over 1 hour late food cold. Driver said he had 11 deliveries in his car. Food went in the bin. Terrible

Been waiting ages. Order was delayed and then now when trying to contact the restaurant to find my order I can't even get through to them. Contacted Just eat and still no resolve as of yet

was late but food was good and driver was friendly enough

Came late order was missing items. Got wrong items. Rang up the admitted they didnt read the notes. Then took another 40 mins for the correct items to turn up. And it turned up cold. Wont be ordering again

always great, never had a problem. fantastic pizza and always hot. great early delivery. definitely recommend this place. i will definitely be ordering again guys. keep up the good work. all the best.

Quality King Size Cheese burger Aand Chips definitely order it again

Great order, pizza was nice and on time. Chips were cold but nothing a microwave couldnt sort. Forgot my drink but other than that great.

order due between 19.00 to 19.20 turned up at 20.45 freezing cold and missing can of drink, absolutely shocking

Buena comida Precios baratos Entrega rápida Donner es increíble y a veces tienen ofertas También Halal para musulmanes Podría preparar comidas grandes

It hasnt been delivered but its says it has? It never arrived

Really cold and chicken you couldn’t chew it was so hard.

Food was late. However was lovely once it arrived.

left the wet floor in rain and the driver didn't bother knocking or rang the bell just left the food on the floor

food was amazing, came on time and was piping hot.

Very disappointed with our order tonight, we usually can’t fault planet pizza and order often but our pizzas were stone cold on delivery. Hopefully it’s a one off 🤷‍♀️

The food was good and on time. But the last three orders I have placed were only warm and not hot, and no matter which way you try to warm it up (microwave or oven) it changes the texture which is a bit disappointing.

food was ok and i understand its a saturday night but was 15min late

Never ordered from here before. Would order again. The pizza is really nice!! One of the best take out pizzas I’ve had. 5 mins late but was still worth it. Would order again! Keep up the good work Pizza Planet!!

First time order Food cold mushrooms overcooked onion rings soggy.

didn't bother ringing the bell or ringing my phone to let me know the food was here it was just left on my bin it was only when I looked out my window that i noticed my gate was wide open so i went down to find it on my bin barely warm

Great value and lovely food :-)

Was really cold tonight and pizza ( hot&spicy )was loaded with cheese 😞

terrible meat order wasn't correct we won't be back

Food is brilliant and price is great

The meat in the kebab box was very dry. Chicken was over cooked. Pizza was soggy like it had barely been cooked. The packaging of the food also smelt damp and musty. Not nice at all

Pizza base was thick and doughy. Undercooked. Barely any tomato sauce. No fresh tomatoes as advertised. Lacking flavour.

i had called the restaurant and they had my food ready but the driver hasn’t set off yet.

it's saying enjoy food I haven't even received my order and no answer when I have rang to speak to the shop

Placed order 17.15 today it's now 19.00 still no food rung them up said on way ya ok won't be using this place again bet driver gone bradford

I left a review on a more recent order where there were issues. Turns out the driver forgot half the food, turned up again about half an hour after. Luckily food was hot and of the normal high quality so I'm fixing my review. Good food, usually fast service and affordable. Can't really complain - just need someone to answer the phone 😀

Always been good food from here but today has really shocking. Food arrived 15 minutes late and half our order was missing. Tried to ring restaurant and noone answered. Half family not eaten, can't speak to anyone - even emailed through their website direct and no call. Shocked at this poor service!

part of my order was wedges with cheese but on arrival I found there was no cheese on my wedges. not really a big issue as I understand the shop was really busy tonight and minor mistakes sometimes do happen

Food is decant but service is shocking. Sent wrong food but won't answer the phone.

Ordered a kids meal pizza and chips never got pizza order wrong just extra chips that I never ordered

put note on saying no mushrooms due to allergic and the calazone still come with mushrooms, had to throw away, waste of money.

Amazing food Low price Fast delivery

No issues with the food delivery and the pizza was tasty. Ordered at 1AM and food came at 2AM within the allocated delivery time for a busy Friday night. The only thing that possibly could have been improved was more availability with answering the phone with order update

Food was cold and was over charged I only received 10 % discount instead of 40%

Shocking service, 2 hours+ still no food, called the place twice (they didnt answer multiple times) to ask where order is and get the generic "its 10 mins away" struggling to understand what I'm saying, joke of a place

Ordenado desde aquí a las 12: 30 am y nunca recibí mi comida. Múltiples oportunidades de contactar con el restaurante hechas por mí y Deliveroo y no se dio respuesta. La tienda cerró a la 1 am, así que sospecho que aceptaron el pedido y no lo terminaron a tiempo, ¿así que lo dejaron? Ninguna explicación o intento de comunicarse después de dejar nuestro número en el buzón de voz. Nos hicieron esperar hasta las 3 de la mañana hasta que decidimos rendirnos y aceptar el hecho de que la comida no iba a llegar. Poco profesional, asqueroso y perezoso.

Ordered from here at 12:30 am and never received my food. Multiple chances to contact the restaurant made by myself and Deliveroo and no response was given. Shop closed at 1am so I highly suspect that they accepted the order and didn’t finish in time so just left it? No explanation or attempt made to communicate after we left our number on the voicemail. Was made to wait until 3am until we decided to give up and accept the fact that the food wasn’t going to arrive. Unprofessional, disgusting and lazy.

Not received order? Been ringing no answer

Pizza was undercooked chips were cold

They only delivered half of the order instead of ham and pineapple pizza twisty chips we ended up with chicken strips and chips

Food cold and tastes like it’s been cooked then cooked again, delivery was shocking

mixed reviews nicest food I've had from a takeaway in wigan bar none. BUT delivery took 2 hours and staff wasn't helpful when called also forgot bottle of coke and did not get this delivered.

2 hours 20 minutes still waiting says it’s delivered I haven’t received my food

Always hot when delivered and food is lovely

Pepsi I ordered coke there's always somethink lately so gonna give it miss for bit

Cold food had go out walk round lookin for him binned it was cold

The pizza that was ordered had no tomato base what so ever! gutted because the previous pizza ordered from here was perfect! so not sure if they just ran out of tomato base or just couldn't be bothered to add it.

Donner kebab had no bread with it, chicken wings were cold and chewy with fat on them still. chips were soggy and piri piri sauce wasn't spicy enough

Food delivery was late and we did ring the restaurant but when it arrived it was lovely. Hot and great quality. The 500ml milkshake turned out to be a 400ml yazoo but apart from that and being late. No complaints

Ordered margarita got pineapple and allergic

I ordered several times and they are brilliant with very good quality

excellent service. brilliant food spot on. cheers keep up the good work. 👍🏻🙂👌🏼

waited over 2 hours still no food

BAG OF ******!! Missed off one full kebab meal and 2 cans of drink. Rang multiple times to either have the called unanswered or put the phone down on me... Donner meat was burnt, garlic bread was over greasy and one of us left hungry because off missing meal. Don't not recommend and will be opening a dispute case with uber eats.

the app left me waiting from ''weve got it" so I just had to keep checking my phone ,never updated but the food was amazing

food super delicious and veru big portions. will order again.

no problems as always great food.

put this order in. got the pizza I asked for. but no big bottle of pepsi with the order. I wouldn't mind but its £2.99. can I have the money refunded rather than cause a fuss please.

Food was late and then to top it off it’s stone cold thanks for a waste of money

Can't tex right now am eating 😂😂💯👍

Next day cold pizza is just as good 😋

Ordered from here a couple of times now, I used love this place but then went off it…. The food has gone brill again, does the best chilli sauce and their pizzas are brill

I wasn’t made up with the portion sizes and when queried the staff wasn’t sure if it was small or large but would still take payment for the large portion, I had an hungry child at home so had to settle.

I didn’t receive my order I rang the shop itself & told them and they buttoned me told me to go through my just eat app for a refund also spoken to the delivery driver and he was saying I passed it the wrong address mines no.3 he passed it to no.1

Over 1h:30 of wait, no communication...no proper updates regarding the delivery

Chips didn’t come and order was wrong

never turned up and never answered the phone. shocking.

speed of service was great, food tasted great too, however left very cross as the driver didn't read the message to driver, asked not to ring doorbell but call when arrived and instead chose to ignore that. very disappointed will not be ordering again for this 1 reason

Left on the front for the cats to eat

I always order from pizza planet as I am always happy , today I changed my delivery time from 7 o'clock -8o clock. I rang at 8:30 and they had forgotten about my order, the pizza was just warm and no garlic bread.

Not a problem as always, we'll made and filling hot food. Never had a problem, great service, keep up the good work. Nice one 😁👊🏻

Only a.bit late but its Saturday night after all so wasn't unexpected. Food was nice and delivery driver was polite

Food was stone cold could do with rapping it up I foil

It was nice, a little over done but real tasty food

The food is delicious and the service is excellent

2 hour wait was shocking, phone line not active so struggled to reach them. Shouldn't be open if phone line isn't on Food is standard

No prawns or garlic sauce which I paid extra for Way Too much base sauce in both pizza Chicken was dryer than the bottom of a bird cage. Normally really good but tonight it was horrendous 10pm website said it was on its way. 10.05 got a call to say no prawns so they hadn’t even started making it. We ordered just b4 9. Very disappointed

My food hasnt come whats going on

Never actually got my food I tried cancelling it and getting a refund before the pickup time but they didn't allow me to after I called up

Food was cold and left on the door step no one knocked on door