Based on 4.364 opinions finded in 2 websites
Based on 4.364 opinions finded in 2 websites
Nº 457 in 682 in Sunderland
Nº 10 of 38 Pizza & Pasta in Sunderland
Opinions
Pizza Planet serves the best burger and chips in the UK, best quality, delicious food, perfect, burger, perfect crispy chips seasoned with quality salt. Very rapid delivery, these guys all deserve a massive tip. - Andrei Borisov
Global11313112614 . 2024-08-31
MORE AT TripAdvisor
pizza wasn't cooked properly was doughy and onion was hard. very disappointed with the quality
fiona . 2024-08-29
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Excellent service excellent food
Nicola . 2024-08-26
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Excellent service excellent food
Nicola . 2024-08-26
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Never arrived they said no house number but on account number is clearly visible ?said they tried to phone but no missed call on phone Spoken to rudely by staff and was told order can be delivered if I pay a further £2.90. Disgusting service won’t use again.
martin . 2024-08-26
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Got a 14” pepperoni pizza with a tub of garlic sauce. Left a note to ask for a thin and crispy pizza base, and they made it, which I appreciated. Pizza tasted really good, has been my go to for a good 10/15 pizzas now. Wish they offered smaller tubs of garlic sauce on the menu as much goes to waste - but thats about the only bit going to waste. Might as well put thin and crispy bases on the menu while you’re at it cos I want it next week too 👌
Kier . 2024-08-17
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Disgusting customer service! They Could not give a **** ordered food 9.20 waited until 11 before ringing as delivery was stating delayed (thinking they must be busy) rang and said because it’s a “new cash payment order” they ring to check it isn’t fraudulent ..1 i have ordered cash payment before and 2 They said they had called and got a EE voicemail not my number ..then blamed me saying I must have put the wrong number in just eat ..ordered here before no probs but if paying cash just go to bed
Victoria . 2024-08-16
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Excellent service excellent food
Nicola . 2024-08-12
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really enjoyed food which was delivered promptly and piping hot
Debra . 2024-08-10
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Ordered food over 30 pounds said get free cheese garil bread. Bur only got a plain garlic bread which was like rubber!!! My last 3 times from here have not been good! So no more now! Avoid i have seen many a person this happes to! They tell lies!
Julie T . 2024-08-10
MORE AT TripAdvisor
food was cold and tasted like it's been left over night and reheated will not be going there again
Jade . 2024-08-09
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Lovely food as always and lovely driver bless him even thru riots he stil smiled being a driver my self I come home as work in town and only ordered as driver didn’t have to pass any riot but he was so friendly thank u
Rachael . 2024-08-02
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Ordered food and they didn’t even ring me when I was waiting bout hour n half n I haven’t gotten my food absolute joke
Vinnie . 2024-08-02
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great pizza i asked for not much cheese as I like to taste the toppings, and they sent it perfect,
Ian . 2024-07-29
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Pizza was disgusting. I really didn’t enjoy it, I ordered a chicken tikka pizza and it was covered in some sauce that completely overpowered the flavour of anything and it was DRENCHED in it. This mystery sauce was not in the description and had a foul sour taste. The chilli was completely flavourless and the garlic sauce wasn’t nice either.
Jack . 2024-07-24
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Delivery driver was very nice, food was lovely and this is now our go to Chinese takeaway!
Beverly . 2024-07-22
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Had a 14” pepperoni pizza with a thin base from here and a tub of garlic. In addition, I was sent a 10” garlic bread for my order value. Paid £16.15 inc. deliver. So, great value for money. Decent delivery time but even still I’d let them off for it being slightly longer than some other because the quality/taste of the pizza I got last night was brilliant. I will have to eat here again to confirm but this restaurant might have the best alternative to Domino’s thin crust pizzas - my fave kind :)
Kier . 2024-07-20
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Excellent service. Great food. Definitely buy again.
George . 2024-07-20
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Excellent service excellent food
Nicola . 2024-07-16
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ordered a dip and didnt receive one. first time ive ever had an issue with planet pizza but its off putting when you're paying that much for something you havent received
Georgina . 2024-07-08
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Excellent service excellent food
Nicola . 2024-07-01
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so tasty...pizzas, garlic bread and chips all yummy
Angela . 2024-06-28
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The nicest food i’ve had in a long time.
Leah . 2024-06-25
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Excellent food excellent service
Nicola . 2024-06-24
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always amazing food and quick delivery food is piping hot everytime thank you
Elaine . 2024-06-23
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it was good but didn't receive the dips
Niall . 2024-06-08
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Rang them as they had forgetting one item on me order was no problem at all to sort it. They were back out with it in 10mins food was hot and very tasty. Very good customer service! One of our fav places
Natalie . 2024-06-02
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Outdone yourselves again guys. Best takeout in Sunderland ⭐️⭐️⭐️⭐️⭐️
Gary . 2024-05-26
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Thank you so much for the constant standard of high quality food!!
Gary . 2024-05-26
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perfect as usual. very happy bunch of staff in the shop too. Very welcoming
Phil . 2024-05-25
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Always Great food great price n never disappointed 100% recommended to all ✌🏻😁
Victoria . 2024-05-23
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food absolutely delicious as usual. kids love the pizza loads of toppings. cheesy garlic bread amazing. couldn't fault anything
andrew . 2024-05-18
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lovely. the garlic sauce was DELISH..
Mara . 2024-05-17
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Delicious everytime best place for chicken kebab
Peel . 2024-05-11
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There was so much liquid in the salad and red cabbage that it made the bread so wet it was disintegrating and slimy. The liquid from it made it look like a pool of blood on the plate. I couldn't eat mine, it went in bin. Won't be ordering again from there
Lesley . 2024-05-11
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missed dips from the order but pizza's were excellent .....easy to miss parts of the order when it's busy
Glen . 2024-05-10
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Last 3 times I’ve ordered from here the order has been messed up one way or another, been sent cheesy garlic bread instead of margarita pizza on 2 occasions and then no garlic was sent, that’s about £15 wasted
Amy . 2024-05-07
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Always a treat when we come to Sunderland one of are best take aways in Sunderland
Christine . 2024-05-04
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perfect pizza everytime I've never had a bad order from this place highly recommended
Mark . 2024-04-30
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35 pence carrier bag charge even when ordering a pizza or a pick up. Piss take I think. I dont know of any other takeaway that makes this charge. Disgusting
sceptical . 2024-04-26
MORE AT TripAdvisor
They charge 35p for a carrier bag. How else do they think you are getting it home. Even if you order a pizza you get a 35 pence charge. When does a pizza need a carrier bag.no other pizza place does this. Come on. Get a grip
Cazza . 2024-04-26
MORE AT TripAdvisor
Best takeout pizza and kebab on Sunderland!!! Brilliant service also
Gary . 2024-04-25
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Forgot the free cheese garlic bread
ann . 2024-04-09
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tracking was terrible but planet pizza delivered on time and everything was hot and fresh
Kevin . 2024-04-07
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food was really nice. sent a plain garlic bread instead of cheese which was disappointing
Andrew . 2024-04-07
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Good Value. Nice scran. Good delivery Driver. first time and happy thx
Ian . 2024-04-02
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one of the tastiest meals I've had I always order from here now
Mark . 2024-03-28
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went the extra length, as forgotten Cans of pop of order for original delivery but came straight back out with them. 10/10 service and wrap was delicious as well. thank you
Jake . 2024-03-24
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Usually order from here never had issues but this time the food quality was terrible. Kebab meat & cheese cold and tasteless, burnt chips, soggy nuggets and runny garlic sauce 🥲
Kaitlin . 2024-03-20
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No card machine onsite so had to order through Just Eat. Got home and realised I had been given the wrong pizza. This was changed when I returned it but an inconvenience. also, why such a massive difference in prize on Just Eat and in store? Unable to chose half half pizza on Just Eat. Staff were great but the overall service wasn't great! Thanks
Darryl . 2024-03-16
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Fast delivery time tonight and the food was spot on
philip . 2024-03-09
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I always order from here Never disappointed Always great quality and quantity
michelle . 2024-03-09
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Delicious food. Arrived early and the delivery driver was friendly. Can't fault it.
Donna . 2024-03-08
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Abysmal! pizza was inedible that much grease the topping fell off same with the garlic bread! even my greedy eat anything in sight dog wouldn’t touch it and that’s saying something! 😤 🤢
Louise . 2024-03-02
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Friday Night takeaway place to go. Only Pizza my kids will eat . fast delivery and drivers always have a smile on their faces.
Kelly . 2024-03-01
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Delivery time was quick however the delivery driver come down my street at 11pm, revving engine and also had music blasting, after delivering food, sat outside for a couple of minutes still with the music up very high that I could hear it from inside my house
Kaitlin . 2024-02-21
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we got the wrong at first and when over food come in the end it was cold
Nicola . 2024-02-19
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Had a bit of confusion with on line order, phoned shop and spoke to a really lovely lady who was very helpful. Delivery really quick and food very nice. Thank you.
Joanne . 2024-02-17
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Delivery was early but never again a always give it a chance and no more something simple to Cook of 2 bolognese and chips come cold very tomatoey cheese on top was stiff and had no taste wasn’t edible at all even got a free cheese garlic bread that was cold pay good money and nobody wants to cook decent food anymore or it’s rushed out the door a rather wait the hour to get decent food then me food coming early and being what it is tonight
Rebecca . 2024-02-13
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Chips were banging burger was covered in garlic so was the tray looked awful and tasted the same
Jansje . 2024-02-11
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Lovely food & driver listened to instructions! Thank you
L . 2024-02-09
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Excellent service and delicious food.
Graeme . 2024-02-03
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huge portions, food is spot on and always arrives on time if not early
Matt . 2024-02-03
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Best Special Kebab in Sunderland, huge portions and always arrives pipping hot 🔥
Matt . 2024-02-03
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Only received 3 garlic sauces when we ordered 4
Sally . 2024-01-27
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no problems with order.delivery driver very good.
Pauline . 2024-01-21
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I asked for no tomato any where on pizza only had base of pizza tomato I couldn't not have any only had chips
Deborah . 2024-01-20
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Lovely pizzas (as always), on time too.
Lindsay . 2024-01-20
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Food was on time but not as nice as it usually is the chips were very scabby maybe off the night before and same with kebab shame
Lauren . 2024-01-13
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Great food and friendly staff.
Caroline . 2024-01-11
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Ordered at 8.20pm said would arrive 9.25/9.45pm didn’t arrive but said it had then had to phone up at 9.50pm and ask where it was they couldn’t find my order then after five minutes said they’ve found it and making it, so had to wait a further 45mins for food.
louise . 2024-01-07
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Excellent food excellent service
Nicola . 2024-01-07
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We love pizza planet never had anything negative to say. I understand they may of been busy today but I didn't get any Chilli I had paid for and it was about 40 mins late.
Ashley . 2024-01-06
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Waited over an hour and half to be told pizza was still not ready and to wait another 20 mins this will be nearly two hours for a pizza far from acceptable. I won't be using your company again.
simon c . 2024-01-06
MORE AT TripAdvisor
Waited over an hour and half for delivery to be told to wait another 20 mins this will be nearly two hours for a pizza far from acceptable.
Simon . 2024-01-06
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Ordered 8 o clock recieved order 10 o clock meant to be here 8.50 had to ring shop hadnt even started order
miss . 2024-01-06
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The pizza was squished to one side of the pizza box not good at all they need to learn to carry a pizza flat
Lawrence . 2024-01-04
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Excellent food, service and delivery.
George . 2023-12-31
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Only took 15 minutes beautiful as always
Chantelle . 2023-12-31
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Food hasn’t even turned up! And I’ve payed for it! Always come here cheers planet pizza! Great way to enjoy me new year! Rang them women rudely told me they were closed I said is me food coming her reply with the driver then hung up!
Emily . 2023-12-31
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Not at it's best, had much better
jean . 2023-12-22
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Absolutely beautiful food 10/10
Kay . 2023-12-21
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Excellent service excellent food
Nicola . 2023-12-17
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Excellent service and food definitely 5*
Sharon . 2023-12-16
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I still havent received my food
Ryan . 2023-12-16
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I've never left a bad review about this place but this they have let them selves down. Late delivery by 30 mins and when the food came it wasn't that warm, I even had to reheat the pizza's and chips in the microwave. Very disappointed.
dean . 2023-12-10
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Always happy with my orders from here
Mel . 2023-12-09
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This pizza shop is usually great but tonight has let me down, pizza & chips were cool & the pizza was over done. Kebab portion seemed smaller than usual. Unfortunately couldn’t wait any longer as family was hungry. Gutted to say the least as normally it’s spot on, maybe a busy saturday night and next time will be better again.
Georgia . 2023-12-09
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Excellent service and fast delivery. Delicious food. would 100% recommend. Will definitely be ordering from here again.
Graeme . 2023-12-02
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This is our local takeaway. Food always good. Always on time. One of my families favourites.
Danielle . 2023-12-02
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Down here visiting , probably the best pizza we have ever had. Best takeaway we have ever had !
Andrew . 2023-11-24
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Ordered at 19:15, called the shop at 20:45, said they were sending it out the door then (shop is 10 minute drive away) , now 21:05 and still not here, call to shop and they said order was on its way and they would give £7 off next order. Not sure I would be ordering again but at least they made acknowledged it. Order eventually arrived 2.5 hours later. Food was hot and decent.
L . 2023-11-24
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I ordered a kebab pizza with extra garlic and got a Pepperoni pizza. I was too hungry to argue so I ate it anyway but I was disappointed.
Tori . 2023-11-20
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Fresh , tasty food , free garlic bread was delicious too
charlotte . 2023-11-20
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First time ordering from yous and its was perfect lovely food . Came hot not cold was just lovely and lovely talkative delivery man definitely ordering again :)
Cameron . 2023-11-20
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Take care when ordering offers, pizza toppings described are different to what is on offers. Menu needs to be updated
Andrew . 2023-11-19
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was burnt and wasn’t able to eat
Erin . 2023-11-16
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Well… this place was AWESOME !!!!!! I loved watching the chef (name Mario) sprinkling the cheese on like sprinkles on a birthday cake the chilli sauce was magnificent as the chef slowed put it on I saw a sparkle of pure joy my only complaint is that when I took it to the beach a greedy seagull took it
Ben D . 2023-11-15
MORE AT TripAdvisor
I don't review very often but banging pizza the Italian hot 🥵 is great
ian . 2023-11-12
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Bit disappointing even tho we order a lot from here and although it was quick delivery tonight it came quite cool and the pizza was very soggy and the chips were hard and cold unfortunately
Jason . 2023-11-11
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Just ordered pizza not cooked at all disgusting customer service too