Pizzeria Italia in Lancaster

delivery was so late! we rang twice!!!

Delivered over an hour late, stone cold and pizza wasn't as requested. Phoned the restaurant 4 times to be told it was on the way. Not worth the tenner I did end up paying - glad I didn't pay card!

We were lucky to find this little gem open on a Sunday evening. Excellent food, attentive staff, cold Italian beers and overall an excellent fund. Recommend!

Our food arrived a lot later than planned. We then had our 2 kids meals not arrive. We ordered the Wow kebab feast. Feeds 4? not so much! Was all separate, and I think it was chicken kebab, was very burnt. We requested money back for the missing food, they came back to the door with £10. Appreciated, but the kids meals were £7.50 each. My own fault, I didn't think at the time and just took the money! Such a shame, as it looked very promising!

Food is disgusting!!!!! Chips like stones, cheeseburger bun was really soggy . Won't be ordering anything from them ever again.

There was items missing on the order tried to call but no one answered so had to go down there which defeats the purpose of getting it delivered!

Love the food here, but the deliver time seems to get longer everytime I order. The peri peri sauce is super spicy and they put loads on when you order 🥵

Waited 2 hours for food, driver still didn’t arrive. Ended up having to drive 2.5 miles and meet the driver. Food was freezing cold, couldn’t even eat it I mean STONE COLD.

Awful experience. Waited 2 hours for this order. Arrived cold. Drive told me it would be a long wait for more food. Kids were hungry after a long day travelling. I had to take food back to the shop to ask them to make fresh. However upon entering premises and seeing the state of the place, frozen donner meat sat not even cooking, no communication, me asking to speak to staff but them ignoring me and speaking together in their language I found rude so demanded a full refund as did others there.

takes an age to arrive but is worth it

2 hours later I get food and is cold

Terrible not didn’t even turn up

Don’t know what the food was like as never got it. Order was 45 mins late so I called back to ask where it was. Got some bull excuse and had the phone put down on me. Avoid. As obviously as the saying goes the customer is always WRONG.

Terrible service. Ordered 5.30 pm told 45 mins. Called back 1900 as still not arrive. Man I spoke to could not be less bothered and put phone down. All recent reviews saying the same. Should be no stars if I could. Do yourself a favour and give this place a miss.

food never arrived. said delivered on the app twice. then out for delivery then delivered. restaurant would not answer phone.

I'm really disappointed in my food this evening, not only was the pizza I ordered not delivered the food was shocking, (in all fairness they did eventually deliver the pizza I ordered) but still did not enjoy much of it. The kebab meat looked anaemic and the lamb was tough. Whilst I appreciate they were busy it still didn't live up to expecations after waiting over an hour and a half. The chips were okay but all in all I won't be ordering from here again.

I still waiting for my food that I order nearly 3hrs ago

over an hour late, 2 hours actually- when it got here I got half a sorry and that was it. still haven't hears back about a refund since it was 2 and a half hours late. abysmal.

waiting 2 hours phoned 2 times them they just kept saying its on its way and still not recieved it shocking service

Ordered through JustEat at 17:59. Got told it would be delivered at 18:55. This got changed to 19:55. Still not here at 20:00, two hours later. Rang the shop and got told it hadn't even left the shop yet and would be another twenty minutes at least. Cancelled. Awful.

Order hadn't arrived after two hours. Rang and got told it hasn't even left the shop. Told it would be another 20 minutes at least. Order was cancelled. Will not order again.

Stay away! I've been waiting for 3 hours. They claim that the order has been delivered. Liars!! Never order again!

Food was cold. Didn’t ready the note attached to the order.

Excellent! Everything was top quality and nice and hot. Nice friendly delivery driver.

ordered 2 pizzas and chips at 7.35pm arrived at 10.15pm . food was average

Delivery driver really nice, can't complain at the food for the price at all!

i was with my partner we ordered food but they said they'd delivered it at 3.05am but we didn't hear the knock. so I rang them the next day because we miss it apparently I wasn't aloud a refund or the food. these are Jokers.

not happy at all as still not got my food

Amazing food, pizza was outstanding and kebab and salad fantastic. All piping hot and delivered earlier, this was the best pizza Italia order I’ve had for a very long time!

45 mins late and everything squashed

Delivery order. Delivered late, cold and incomplete. Even the missing piece that was rushed to us was cold and tasteless. Binned it before I realised that the review wanted photos

Food was lovely, great pizzas and fantastic kebab. Had a issue but shop was very nice about it and the food was nice enough to make up for it. Will definitely eat here again.

My order was due to arrive between 21:35-21:45. Got an update on the app to say that my order had been delivered but it hadn’t. Tried to call the restaurant multiple times and it either rang continuously or cut me off after a couple of rings.

Was about 1hr late which is not acceptable, if I didn't already pay I would of cancelled the order, the only good thing was that the food was really good

ordered value meal x2 that was meant to come with a can of Pepsi which was missing on delivery

Driver can’t read instructions. Do not knock on door. Call when arrive. Food was fine though. Burger was good, pizza was nice.

food was really cold and boxes was flat food was horrible

I spent enough to get the garlic bread offer, yet received none and the food was incredibly late. I also had items missing

the pizzas were a little cold, and the base was burned. the chips were okay. if the ordered arrived on time it probably would have been better as it would have still been hot

I can't comment on the food, as it is currently over an hour late, and I still haven't got it. Phoned the restaurant and all they could say was that it was on the way. Feeling "hangry".

food is great improve on your delivery service

super later and said it was here but it was not had to ring up and ask for update shouldn't have to

ordered around 1:15am, its now 3:46am and food has not arrived :(

Food tasted good and delivery guy was pleasant, the food arrived late but they gave us a free garlic bread. They have 5* Hygiene. I'd order from them again. Thank you.

The food here is good, it’s my second time ordering but the delivery is always late which is annoying. Today was scheduled to arrive in 1hr 5mins to 1hr 15mins and it took over 1hr 30mins. I also ordered 2 pieces of chicken and got crumbed chicken breast fillets (Incase you expect actual pieces of chicken).

Ordered at 8pm Delivered at 10pm despite 2 phone calls. Food arrived stone cold!! Won’t be ordering again.

Terrible. Just terrible, food was ordered before 8:30 and didn’t arrive until 11:30. Staff were rude on the phone and couldn’t care less. Not to mention half of the order was missing!! Absolutely unbelievable.

My final stamp is missing and I've ordered 8or 9 times con

Ordered through Lancaster and Morecambe eats said it would be here by 20 past 5pm no sign we rang an hour later no answer rang 20 times no answer made tea at 7pm pizza turned up at 8.30 delivery driver said he had no change so we was out of pocket aswel chips were cold food was awful avoid this place like the plague very poor disgusting needs shutting down immediately o would give zero stars if it would let me

I would like a refund please, the food was late I didn’t receive it

I stopped ordering food from this restaurant a few months ago and I now know why the food was so that I wouldn't even serve it to a pig.I called the restaurant for over an hour but they didn't answer the phone even once.I do not recommend

I stopped ordering food from this restaurant a few months ago and I now know why the food was so that I wouldn't even serve it to a pig.I called the restaurant for over an hour but they didn't answer the phone even once.I do not recommend

We ordered for 6.50pm They texted and said it will be delivered at 7.55pm but it didn’t arrive till 8.30pm, they wouldn’t answer there phone so I couldn’t speak to anyone then they had the nerve to give a £5.00 credit, what a joke!!!!!!

the food never came to my house phone twice and got told it was on it way then it was the app was not working

Excellent as always! Lovely hot food. Pizzas are perfect..and the vegetable burger was so tasty. Super chips that aren't greasy.The food is not salty and it doesn't cause you to stay up all night needing water. All products were piping hot. Lovely polite driver. I highly recommend Pizzeria Italia.

Sent wrong sauce had three garlic mayo’s ordered tasiki delivered

absolutely inedible food, I have never had anything so bad, this restaurant should be taken off just eat immediately

very rude never rang us about our food we rang asking about our order and they told us be a few minutes we told them to ring us when near and no one rang. horrible place would not recommend to anyone.

Mozzarella sticks half of them was burnt with no cheese other half wasn't cooked same with onion rings I asked for curly fries I got a few curly fries on top of soggy chips won't be ordering again

Excellent all round. Great pizzas..nice and hot and not salty. Lovely soft dough and beautifuly chopped vegetables. Can not fault it. Well done! Arrived quickly too! Excellent!

The delivery was on time but the pizza wasn’t very warm. When I opened the box the pizza was squashed like the box had been on its side or dropped. I have a photo of this. It had been like that for a while because it was squished and couldn’t be straightened out. The half we could eat was fine but not very warm so had to be heated in the microwave

It was horrible not much topping on pizza far too doughy over cooked chips for 1 person was so so as he had gravy on them tepid at best had to heat up but in end it just got chucked disgusting food 🤢🤢🤢🤢🤢

What has happened, used to be great now is not even good enough for my dog. Food terrible. Poor quality chicken, raw chips and the worst chilli sauce I have ever tried.

the staff are really kind and generous, the customer service is 10/10

Waited two hours for the food, staff were rude clearly didn’t care

ordered food at 5 to 7 and didn't get my food until about 20 past 9. rang twice and got the same answer, that it would be ten mins. when food did turn up it was not good at all and most of it went in the bin. a waste of 30 quid and won't be going again

I’ve been here a few times and this cost just disappointed me massively will not go back here

amazing Calzone keep up the good work guys

A bit too little tomato sauce, but otherwise delicious.

waited a long time. The mixed kebabs was filled with doner meat with one piece of shish meat which was dry and tasteless and 4 very tiny pieces of dry and overcooked chicken. Will not order from them again

excellent food first time I've ordered from them and will definitely order again .

Considering it was supposed to be a meat feast pizza I have seen more meat on a butchers pencil. Pizzas from here seem to be very hit and miss lately.

Got the mix kebab with a portion of chips, absolute quality , would order again

Excellent as always 👌 the only place iv ever ordered pizza n kebabs in over 25 yrs!!!! 11 out of 10

Kebab was stone cold and served in a wrap and not a box as stated. Everything inside was dry and over done. No onion rings as stated in description. Calzone looked nice but I couldn’t eat it as it was stuffed with mushrooms which wasn’t stated in the description. Chilli bites were nice.

food was “out for delivery” for well over an hour when i only live 10 mins down the road. pizza barely had any toppings and wow box didn’t have correct salad and was very greasy

Not had a pizza from here in ages and it was just as delicious as I remember it to be. This is my favourite pizza place and always will be. Highly recommend..

Absolutely shocking customer service

Later then delivery time stated Luke warm at best

Was 2hr late and my mozzarella sticks deffo wasn’t fresh they was aba as hard as ghandis flip flop no joke, boss man is sound it ain’t his fault the branch is poorly run so tipped him but deffo wouldn’t order again like absolutely jarrin, trust me if u can eat this you 1 sick sick member cos that some ruff stuff ye may aswell sh*t in yer hand and eat it that’s how nice this ‘restaurant’ is better hygiene in a public toilet mush nocapinmarap

the donor meat was ice cold and pizza had barely any sauce on it and I paid 1.50 for a sausage that wasn't even 2 inch in length (should be a jumbo sausage for that price) everything else was fine .

Meat was dry, didn't read my notes, no care in the world. Quick delivery time.

Ordered at 2am said it got delivered at 3:05 am eventually arrived at 3:55 what a complete p*ss take plus the chef’s special kebab only had half of the meat init total waste of money spent

Calzone was stepped on by an elephant.

The food was cold, the chicken strips were mushy not chicken goujon type. Waste of money and one dessert was incorrect

Always great food and arrives still hot

Very good pizza and kebab box really nice

Food cold, delivered an hour and a half after ordering and wrong drink sent, offered £3 refund... Not happy

Missed a big item off our order, offered to make it and bring but suggested to obtain a refund via just eat food was OK so we are in between in regards to whether we would recommend or order again bit off put

Woke up with the worst belly pain ever don’t think I’ll be going here again

Chicken was very dark crispy Cold on parta of the chicken Very oily packing Donner meat didn't taste great. Very disappointing as this was a treat for my partner after working 4x 19hrs shifts at work

Brilliant takeaway. Delivery 1.50 which is great, food was hot and price is great!

Food nice and hot but after paying £6.50 for 5 chicken strips and only getting 3, bit of a let down. Couldn't be arsed ringing to complain as would have had to wait for the remainder to arrive, which food would have been cold by then

Early delivery, food was just as amazing.

Pizza was burnt kebab chicken was extremely small cut into small pieces no bigger than a mini chicken fillet covered in sauce to make it appear bigger chips where hard

Food arrived early & was cooked perfect. Always use pizza italia whether its on just eat or a night out. Good food & good staff x

They must have had a bad day food wise, Chicken Nuggets very dry and Kebab lacked flavour. Delivery was very fast.

Order arrived 40 minutes early , requested a specific time to coincide with people coming home from work , result was lukewarm pizza , have ordered before from these guys and the pizzas are lovely when they are fresh and hot

Got the wow box deal 2. Was actually okay at least this meal actually turned up.

Excellent quality pizzas and chips. Will buy again. Nice to have red and yellow peppers. Great from start to finish. Really helpful delivery drivers. Highly recommend.