Flames in Lancaster

FOOD SAYS DELIVERED BUT NEVER ARRIVED! this is out of order from a take away they have marked the order as arrived but nothing delivered

Found piece of glass in the pizza not happy

I disagree with modern slavery as much as the next man does, but the kebab and chips slaps after the sugar house

Uncooked, cold, salad was not fresh

Great service brought straight to the door 👍🤙👍

not happy will never order for flames agen food is like rubber

Second time we have received a pizza completley squished to the top of the box, all the topping etc stuck to the inside.

Delivery never appeared and store did not answer the phone

Never received the free garlic bread and ordered curry sauce and it was put in a bag with cold cans so was cold and the chips looked like they were kicked here

Used to be hit and miss but just had a 10/10 experience

Received the wrong ice cream, ordered cookie dough and got chocolate fudge brownie

food was nice and hot came early but unfortunately forgot the bottle of Pepsi

Order late items missing, called restaurant, they’ advised they would send another hour passed called restaurant not even been sent, Absolute joke, don’t return calls,

Delivery was late and food was cold. To be fair I had ordered from Lancaster to be delivered to Morecambe. However some restaurants are better than others at delivering food warm. After I had warmed the food in the microwave it was very tasty.

I had ordered pizza and BBQ wings, the wings was sent dry burned no bbq sauce nothing, just boiled,charred wings sent. Very disappointed!!!

Don't understand why this place is still open when they have had their licence revoked.. 🤷🤷🤷

ordered chocolate fudge ice cream, got cookie dough instead

The delivery guy yelled at my over the phone, refused to deliver to my door then yelled at me in person when I went out to collect the food from him.

good quality, speedy delivery, excellent portion size

Horrible customer service, put the phone down on me multiple times, food was not nicw

Ordered 12 inch chicken tika pizza and got 10 inch chicken and green pepper pizza

food was delicious but yiu forgot the mushrooms on the garlic bread.

Order was extremely late and missing items, staff were extremely rude and confrontational when contacted about the missing items.

ask for no onions or tomatoes and got them

Great as always, just not enough salad or onions!

I ordered a 12" pizza but it was inedible due to it being drenched with a bbq sauce instead of tomato base. Just eat didn't take this serious. Tried to call the takeaway and they just laughed at me. I'm 63 years old. DisgCustomer Service by Flames

I've never had a problem with Flames, however last night I ordered a Large Mixed Donner and Chicken Kebab. what come was only a few pieces of chicken, not donner meat at all. I would up load the photo but I can't

excellent tasty food, good portion, nice and hot

Didn’t bring half the food that was order

wonderful food, great service thanks

Slightly late, but the food was delicious 😋

NOT ARRIVED i ordered your delivery

I orderd mo salad they put me chep cabbage in large amout it was not eatable. I am old customer and spending lot of money. Workers don’t read Motes and messages in app. I fieel really disappointed. Also drinks are not cold properly.

Awful we didn't even get the actual takeaway , I rang them explaining I type the wrong address they said they'd sort it then we never got the take away , then at 12:05 they decided to call me saying they'll resend it but then now it's 00:59 I've tired ringing I've asked if it's actually coming they just put the phone down on me I tried calling again they just left it too ring

Can't go wrong with the pizza and kebab meal deal. Good food as per. Thanks

chicken wings were tiny and the chips were dead average

Burnt pizza (inedible), unacceptable chicken hardly any chips, cold food, cold onion rings (like cardboard), stale cake. I have photographs if needed. All in all a waste of money. I am requesting a refund.

The food has become much better in last few weeks.

I ordered a chicken supreme calxone and got a cheese onion and mushroom instead. It was tasteless and expensive for what i got

chicken and chips perfect 10/10

Excellent food, very quick delivery, piping hot

Worst food I ever had tasted like soap. Would give 0 stars if I could.

drive was on its way at 6:50 and drive at 7:25 jot very happy

got my food and drinks looked then realised I got the wrong sized drinks 1 hour later still haven’t got the right ones

Do not order coke bottles. They never have any and always give you pepsi instead

Always great service from flames. lovely food delivered hot and on time.

it came on time but was missing part of my order

MODERN SLAVERY, YOU'LL NEVER SING THAT

food was cold and brought me curly fries not fries… I don’t like curly fries.. my wrap was Donna not chicken.

Takeaway linked to modern slavery - report https://www.bbc.com/news/articles/ce8dr0np186o

Check out the latest bbc news article on this place. The food itself is disgusting, much like the business’ state of affairs.

Never disappointed with their service, as always food sent hot, tasty and always on time

It’s a sweaty kebab you get after a night out, nothing more or less. I’ve been coming to flames on and off since I was younger and it’s not changed much, aside from the prices. Seven quid gets you a fat kebab with salad and sauce. Eat in or take it back to your bed sit, the choice is yours.

I ordered a pizza and garlic bread on Uber eats before seeing the reviews. But after seeing them I was a bit sceptical, however the food was quite good. Especially for the price. Can't complain. Maybe I was lucky 🤣. But will definitely be ordering again. I reduced one star coz I thought the pizza sauce could do with a little bit more punch.

Cold wrong order how can I go about this. Expect a refund

Amazing will be back again and again

Love this place and delivery is fantastic

Have had the same delivery driver a lot now and he is fantastic always rings ahead to let me know when he will be here - FIVE STARS and the food is great to top it off!

excellent food delivered super quick

only had 3 wings in one and 5 in other… missing a can boutht 4 and missing fries but overall good

Food is always 10/10 when we order brilliant service and food

Excellent. Great portions. Thank you

Food arrived an hour and a half after ordering, when arrived food was stone cold and inedible, contacted the restaurant 30 minutes after being notified that the driver had set off to be told that they only left 3 minutes ago and that I needed to wait a further 10 minutes for the driver to get to me

Very greasy pizza and the topping just fell off when trying to pick it up, very very heavy on the jalapeños as well

Ordered ahead but delivery was late. curry

Delivered the wrong garlic bread. I order with cheese but got with tomato. Tried calling the restaurant but no answer

excellent service as per normal, and always delivered with a smile 😃

brought me a cheese pizza I asked for bbq im allergic to tomato and no mushrooms on the other

Ordered around 6pm for 730 pm delivery. It is five past 8 and just had a call to ask me my address. When i pre order its always late. When i order when im home the eta is usually on time. Its oddly annoying.

My food was a little burnt. Still edible hence 4*

2 hours later and still no sign of food & no answer from the place now either

waited over 40 minutes in the shop for a basic order 2 pizzas 1 garlic bread kept being told be ready in 1 minute complete joke no apology and food isnt that good avoid like the plague

didn’t get our food and waited 2 hours in

2 hours late and cold food on arrival

our order was terrible the nan bread tasted like cleaning fluid

Still waiting 1hr 30 mins after the proposed delievery time. Never ever again, dont order form here

Large kebab is smaller than a regular, salad consists of onions (lots) and 3 pieces of tomato! We regularly order from here maybe no more

Burger wasn't cooked properly and chips felt like plastic it was poor.

I ordered the chicken supremo pizza and got a meat feast. Was also slightly cold

Excellent food everytime and always polite delivery staff!

food was Cold and awful didn't taste like it usually do had to ring the takeaway to see where the food was said he would be there in a few mins still had to wait 15 mins. awful

Delivery was expected between 12:45-01:05 and never showed up after calling them multiple times without a reply they picked up the phone asked for our address and told us to wait 10-15 minutes after the app telling us it had been made,sent off and delivered even after that tried calling them 30 times to see where our food was at and didn’t arrive till 10 to 2 in the morning highly recommend if ordering from here to collect

the food was cold when it arrived and I didn't even get the correct pop with the meal they sent tango orange when I paid extra for rio never going here again ended up in bin

I always order from flames when I am in the area. However, my recent experience was very unsatisfactory, the chips cheese and gravy had spilt everywhere. By the time I got it. The chicken Shawarma was soaked and the paper wrapper was completely stuck to it so unfortunately I wasn’t able to try this. Having said that I do have to praise the mixed kebab donner as that was superficial however that unfortunately was the only silver lining.

Amazing they cane super early and were super kind and rrespectfull I will always buy food from this shop and also most if the food is halal

Hi, delivery came a little late which was okay but the food had gone soggy and cold by the time it arrived with me. Also the sauce from one of the boxes had been chucked around that much during delivery (In the drivers car boot I noticed) that it had exploded inside the bag over everything else and made half of the meal inedible. Chips were very small for £2.50 literally just one handful which I have never seen before. Really disappointed with the quality of the food.

paid for 2 drinks and didn't get them when we're so thirsty

Enjoyed the food but a little bit annoyed that I ordered a bottle of coke and a bottle of Pepsi came. I don’t like Pepsi so this has gone to waste.

Food cold when arrived and no pop what was ordered said he would bring back still waiting 45 mins after receiving food . Like we didn’t want a drink with our meal . Rubbish service!!

The chicken calzone was great ! Enjoyed it ! Thank you !

I have been up really unwell all night after eating the food I ordered. Not happy with this at all and won't be using just eat again. Whenever there is an issue Just Eat don't do enough to sort out the issue. Absolutely disgusted with Just Eat and the service I had received last night and previously.

Ordered yesterday at 7pm, paid for and accepted. Did not recieve food due to problems with Just eat system. No option on just eat app for refund for not recieving. what do i do?

Accepted order despite it not even being open.

2 and a half hours later, they still haven’t turned up. They’ve disconnected the phone too so that you can’t call and complain or chase the order.

I'm still waiting for my order. The App is showing delivered but I haven't received my food. Tried calling the restaurant but it goes straight to answer machine.

ordered for 8:30pm, came at 5pm while leaving the house, just ended up being a waste of food and money

Usually this place is great and the driver is fantastic 10/10. But on this occasion I didn’t have the usual delivery driver. I left a note saying don’t knock, it’s late and I’m in a houseshare on the top floor and won’t hear the door so please call and included my number. The driver proceeded to pound on the door waking everybody. Please teach your new drivers better. The regular driver is fantastic though.

The last 3 times I have ordered, I have had to chase up the order 90minutes + afterwards and then it comes, stone cold. I am done. I have supported this business since it was The Italian Job in the 90s. I won't use them again. (NB below is my orginal review. But these days, it would be dishonest to leave it up, hence the edit above) Just ordered a 4 cheese 12" pizza via Lancaster Eats- what a great pizza! Friendly delivery right to my door, piping hot pizza and tasted absolutely brilliant!

Chicken was a bit greasy, but was cooked properly. Chips was pretty good and sweet potato chips had a little bit of crisp. Incredibly early and extra enjoyable to eat.

asked for large kebabs turn up and they had hardly any meat on them they all looked regular but would class them as small. garlic bread with cheese hardly any cheese on it and cold. bought 3 tubs of sauce none tuned up they sent 3 different sauce than I wanted