PizzaExpress Meadowhall Centre Sheffield in Sheffield

I was comfortable staff were GF aware. I had a pizza which was tasty but relatively small for the price. No pudding as nothing tempting enough. The restaurant itself is clean, staff good and good range of food. Only quibble is meals and drinks are expensive unless you have a voucher.

9/9/24 My visit to the Meadowhall Sheffield PizzaExpress was on the 6th September 2024. It was going to be my birthday treat from my family. When we entered the restaurant, it was virtually empty. It was mostly staff and hardly any customers. Infact, I think we were the only ones. The time was about 3-3.30pm. A member of the staff called Bethan placed a small table. I asked if we could move to slightly bigger table as my experience is that sometimes it can get cramped as I have health issues. The whole restaurant was empty and yet, Bethan refused to allow us move us to the next table and ‘lectured’ us about how they are expecting a load of customers as Sheffield Arena had a show scheduled at 8pm (5 hours later). The time was around 3pm when we were having this conversation at the PizzaExpress restaurant. I explained to her that we were not going to stay very long. But she still refused. It seemed like she was giving far more importance to potential customers who hadn’t even arrived yet. We pointed out that it was an empty restaurant and we only wanted to stay for a very short time. The staff member became very difficult and unhelpful.. As this point we got up and left the restaurant. Sadly, my birthday treat came to an abrupt end. We were very disappointed with the poor service we received from Bethan. Later on, about an hour and a half later, I returned to the restaurant to speak to the manager in charge. Her name was Chloe. I asked her if I can speak to her somewhere private but all I got was the entrance of PizzaExpress while she directed customers to the main desk. When I explained what had happed to my family and I, I received a cold indifferent response and reaction from Chloe. Infact, her behaviour and responses were defensive and unhelpful. She made a poor attempt of explaining why the staff member behaved the way she did and said: ‘Well I’m sorry ‘If You Felt’ you got a bad service from us’. She barely heard me and she didn’t even ask who the member of staff was nor did she explain what action she would take as per the complaints policy and procedure . Chloe’s response was more concerning than the member of staff. . I explained to Chloe that she was completely disregarding actual clients while worrying about diners who may or may not come. All I heard her say was it won’t happen again. Overall, the staff attitude from Bethan and Chloe left a bitter taste in my mouth. It was a disappointment especially as it should have been a nice birthday lunch for me. I am a Gold member of Pizza Express. I visit other PizzaExpress places in Sheffield and in other citie and the service there is usually excellent. I will not be returning to PizzaExpress Meadowhall soon.

This is an above average PizzaExpress. The young man who greeted us was very efficient and personable and the young woman who served our table was the same. We had no problems getting a gluten free pizza and beer for me and a lactose free pizza for my wife.