Pizza Uno in County Durham - Phone Number, Reservations, Reviews

Everytime we order, whether online or over phone, something is missing from order or totally incorrect! Ring & complain, ask for item to be sent and it never arrives! Same again tonight, been waiting for 45 mins so far for a pitta bread! Asked for no onion in wrap, had to sit and pick it out. Ridiculous, they never get it right.

Food was nice but I paid for jalapeño and garlic on one pizza and it wasn’t put on

excellent, tastes fantastic, nice and hot on delivery.

Absolutely diabolical. Arrived earlier than requested. 2 pizzas and a garlic bread. All completely inedible. The cheese was solid. Obviously previously cooked then reheated. It had congealed into a solid lump. Rang to complain and request a refund and was refused. 30 quid down drain and pizzas in bin.

early delivery. chewy and solid cheese on pizza. basic bog standard bases. DONT WASTE MONEY

Chips where freezing and rock hard which is a shame we order quite a lot here

Lovely food will be using again. Great value the box meal I got and so tasty

Usually punctual. Late this evening and quite cool.

Excellent delivery and quite good quality

Ordered food and nothing was delivered horrible service

It was a bit expensive and we asked for sweetcorn on the pizza but they didnt put it on. They charged 2 pound for the sweetcorn. The young lady at the counter is miserable everytime we go. Overall i think istanbul is better

Haven't use pizza uno for awhile it used to be good but portions started getting so small so stopped going...my lass fancied a chicken strip wrap with cheese.so give it another try...really poor about 2 bits of chicken in it and a few chips...also was charged £8.50 I thought it was expensive but thought menu might of gone up but have since checked just eat and been charged 2 quid more..definitely won't be back there istanbul is way better just up the road

Great food for me but my parents always have a problem with there’s such as missing food or not taking something out of it. On of my friends had it and it came with spit and wee on it. But it was good for me.

Ordered a salad. What I received was a monstrosity. Salami, cheese, chicken, coleslaw, pineapple and some wilted lettuce. Waste of a fiver.

Just ordered a 14inch burger meat pizza box very disappointed with it Luke warm little cheese and practically no garlic sauce on the chips. Won't be ordering from there again £19.50 not well spent

**separate cans of Coke from food so it doesn't make the food go cold and drinks warm** First time I came here it was the best food in the area pizza shop wise, gradually it gets worse, the service has always been very poor, miserable staff, slow, always making mistakes adding up, forgetting items, but.. I put up with it because the food was decent. Last 2 times the food was very poor along with missed items twice now so unfortunately that was my last time there. we eat there 3 times a week netting them 80-100 quid a week now I take my custom else where. Drastic changes are needed, standards slipping.

Been ordering from here for about 1 year now and I must say I haven’t had. A bad meal from them I live in Washington and food is always pipping hot and always on time 😀

Tonight our donner wrap was clay cold. Rang up to complain. Lady on phone not very helpful. Returned cold food and cooked for ourselves. Not worth risking food poisoning. Chef husband reported restaurant to EHO for poor food temperature control.

My last 4 orders have been wrong! Very poor service as the staff making the pizzas , miss paid extras or don't give thin base as requested on order. . I even left a note to remind them of thin base and 2 extra toppings were missing! How hard can it be to make a pizza. Try to support local businesses, but I will not be ordering from here again.

Delicious pizza and fast delivery, still piping hot on arrival what more can you ask for 🧐👌

Best pizza shop in Chester le street by far order here all the time and always ready for collection within 20 mins they do the best deals around

Nice pizzas, but nothing amazing. Still good.

Good quality and fast delivery. Brilliant service overall..

Always good food, but price boards need updating. Very misleading.

Always been absolutely delicious never disappointed

Worst pizza I’ve ever had, supposed to be thin crust.. was thick, suppose to be hot and spicy.. 2 jalapeños no chilli, 3 bits of salami, bolognaise sauce and cheese minimal and was all over like slop one one side of pizza… went in the bin

Great food fast delivery can not recommend them highly enough

Ordered a parmo and came cold chips stale, ordered a garlic sauce with it and it didn't come so said they would send some sauce out took over half an hour won't be ordering again

Waited 2 hours for delivery and then got the wrong order I normally collect but delivery was a joke and sent the wrong order

Just collected Bolognese pizza, garlic pizza, chips and garlic sauce, I can only say the best bit was the garlic sauce. I don't know what has happened, it used to be the best Bolognese pizza for miles, not now, next to no Bolognese sauce and pizza base so thin. Won't be buying from here again.

Kebab meat was vile and no other way to describe it. Also some was hot and other cold??? Never again!!

Just ordered a kebab wrap with salad fries chilli nd garlic. Salad was shocking lettuce red onion nd tomato wat happened 2 propper kebab salad it was stone cold aswell the fries. Rang 2 complain nd poor lass had 2 deal with it as they would not come and speak 2 me pure rotten

Foods ok but he needs to stop getting different partners every few months as they spoilt it

Ordered vegetarian with chicken, paid extra, came no chicken, rang to report this and called a liar!! Lack of toppings too much bread (ordered thin crust) very expensive for what it was. Not nice. Won’t be back

Didn’t wait too long for delivery which was probably the only good thing! But not sure how the food was so cold on delivery. It was freezing! Like not even warm… freezing! I had to actually put the pizza and chips in my oven to warm them up. Also no sauces (which I paid for) were sent! I rang up and told they would be sent ASAP. Took almost an hour to get sauces! Honestly how hard is it to double check an order before you send it with driver!!

we really did enjoyed our takeaway the food was lush. will definitely order from here again

Had a chicken pizza. Chicken tasted like powder. Pizza didn't taste nice at all. Never again will I come here.

It was the taste of the food is good and hot and fast service delivery

Delivery drivers hands where black and under his nails Shouldn’t be handeling food I rang to complain then rang back when my order was wrong and the lass on the phone said it be corrected then blanked the fone till Close

Fresh and delicious food and fast delivery Food arrived very hot Thank you

It was not one of the best pizzas I have had from pezza Uno I think it will be a while befor I go back there again

Pizza Oh no!! Late, cold, burnt and wrong

Never answers phone and food always burnt

Breads not done properly, meat hard,chips are horrid

Ordered from here before for delivery they delivered it Ordered tonight 30mins later they call saying they can't deliver very poor customer service

Food came cold some of order did not a arrive had to put pizza in microwave not asking for much to have your food hot when you spend hard earned money

Yes best one - dont bother with the others. The pizza base is fresh dough - fresh light and fluffy. The place itself inside looks like it needs a bit of a clean ie. dirty hand marks on doors/cabinets etc and floor dirty. Service polite and didnt have to wait too long when popping in. Only downfall they dont put enough cheese on the pizza so always go for extra which shouldnt have to really and the cheesy chips arent very nice.

Can't comment on anything but the pizzas but the last two orders have been terrible shame as a couple of years ago they were lovely. Sad to say we won't be buying from here again

Chicken dry and over cooked, chips cold and burger cold lucky to get 1 star

Won a competition on facebook to win a £50 voucher . My first time ordering from there and the food was delicious. Great customer service too. Thank you so much , will definitely be ordering again in the future 😀

Worst takeaway place for one they forget the full order then the driver steals money food is rank

Been waiting obver 2.5 hours for our food. Still hasnt arrived. No option to cancel order from UBER . Dreadful

Ordered on uber eats, food arrived early however the pizza was stone cold, my child's meal was still raw. Rang up to complain to be told they would send a new order out withing half hour, 40 minutes later the food arrived however they had only replaced the pizza, no kids meal which resulted in me having to cook something for my child. Will not be ordering from here again!!!

best chicken salad wrap ive had -- this is my second one and first was as good as the last one .. defo recommended

Undercooked & soggy sundries. Chicken kebab just coverd in crap tasting sauce, rather than marinated & small position. Only plus was quick delivery. Best pizza shops in the area Istanbul pizza & Donna's. Avoid uno.

Won the food competition on Facebook. Ordered tonight food arrived nice and hot. Only thing was kebab meat missing but informed the shop and sent it out with next delivery. All in all, nice food 👍 Thank you

This takeaway wasn’t so good The kebab meat was dry and flavourless..the pizza was ok but was kind of cold not hot enough but still had decent amount of flavour to it. The mega wrap was very large and tasted quite nice only problem was it came quite messy...Overall some of the food is nice but some isnt..just standard takeaway really.

Placed order at 7.16 come at 8.55 pizza over cooked now i dont no if u no what goes on nachos but its salsa sauce sour cream all i got was tortillas with tiny bit cheese kebab meat was greasy absolutely appalling

Not for us unfortunately. We decided to try somewhere new to buy takeaway, but we found the ingredients a bit bland from pizza uno. It was ok, but nothing really any better than a standard takeaway.

Prices are good and pizzas are lush

Received my order cold wasn't on time and definitely lacking toppings will not be ordering again

Ordered food waited 1 hour 15mins nothing delived rang they said driver had been and got no answer bullocks no one came

Discusting we spent £30 on a meal that was awful, kebab was rock hard, pizza was over cooked, they forgot part of the order. Will not use again. Never had such a vile meal. Do not recommend at all!!!

Always great service and even better food

We have ordered from here a couple of times normally nice and tonight the kebab and mushrooms in cheese were awful time to take a break from here

Absolutely horrendous. Was on Uber eats so thought they delivered to my area. When I rang they told me they didn’t (which is fair enough) so I asked for my money back. They then laughed and told me i needed to cancel the order myself and that it’s not their problem it’s Uber’s

Great place to shop for a good meal. Good quality service.

Always quality food. Got the mega wrap for the first time and it's unreal. Especially for just a tenner!!

Lovely staff 😀 , food is great & such a different variety to chose form on the menu . Couldn’t fault this place in anyway. Pizzas r always cooked to perfection by ohmed 🤗

Awful customer service, lass on the phone was very ignorant and just hung up on me after I placed the order so I rang back and cancelled. Improve your customer service 👍

We have enjoyed a large Kiev Pizza from Pizza Uno. It is great value and tasty food however I was shocked at the hygiene rating as it seams clean and tidy.

Oh mi ...wow this is definitely not pizza Uno from Sunderland, calzoni had no cheese inside the pizza it looked disgusting with the cheese on the top of the pizza through finger holes now my 5 year old could have done better it is a 1/10 no garlic sauce never ever buying a pizza from here again I wouldn't even give it to my chickens it was that bad and yea there is some left not nice at.all

Best pizza shop at chester, highly recommended

Ordered mozarella sticks that cost a bomb at £5 for only 5 , to then realise that they had no cheese in at all, when ringing the shop three times the person on the phone made out she couldnt hear me everytime, completely useless, DONT ORDER FROM THIS PLACE

Pizza uno was ok ordered lasagne was quite bland no garlic or traditional seasoning chips were quite dry however reasonably priced supposed you get what you pay for.

Nice pizzas but they don't seem to know their own prices very well.

Always been our first choice pizza shop has went back a little lately

This place is utterly terrible! Sending out incomplete orders and when you ring them up to complain they accuse you of lying! Absolutely awful. Well where's the missing burger then? Either yous haven't sent it or the delivery driver decided he wanted a quick snack. Either way it is totally unacceptable and I can assure you we a) won't be ordering from here again and, b) we will be sure to let our family and friends who are thinking of ordering from here to reconsider and order from somewhere with good service, good quality food and somewhere with the ability to get an order correct. Or a delivery driver who will deliver the complete order and not treat himself to a cheeky burger from our order. Absolutely awful. Oh and get a decent hygiene rating while you're at it. Edit: It's currently 3:17 am, I'm sat up with my girlfriend whilst she's being sick and bringing everything up that she's eaten. Now she hadn't eaten anything throughout Saturday other than the £18 box deal. So she has the chicken burger that came with it. Nobody else had a chicken burger as it was only one of three different burgers that come with this deal. Or two burgers in my case because well, see above. So myself and our friends are feeling fine after this box deal. My girlfriend however is being sick and is in agony after eating the chicken burger you had provided. So thanks for that guys. After leaving us short, accusing us of lying about the contents of our order, having somebody take one of the burgers at our expense, my other half is now in front of the toilet clutching her stomach which feels like it's on fire and being stamped out because along with an absolutely awful food hygiene rating you have clearly mishandled the chicken burger and made my other half violently sick. So thank you. Thank you for this amazing night/morning. Next time I want to eat awful quality food, be accused of lying about contents of an order and be kept up after working a 6 day week by my girlfriend being sick loudly after eating one of your chicken burgers then I'll definitely keep yous in mind.

Amazing as always, one mega wrap fed 3 people.

Ordered two pizza and wedges. Thoroughly enjoyed the whole thing. Only problem was they forgot to put the garlic sauce in for the wedges, couldn’t be bothered to go back and get it. No other complaints.

used to be nice but lately has gone massively downhill. chips half frozen. garlic sauce tasted off and i have no idea how they managed that, but to top it all of they served us under-cooked chicken and when we rang to complain, they gave us ANOTHER portion of under-cooked chicken!! and im not talking a little undercooked, i mean it was almost RAW. chucked the lot. not happy. get ya act together pizza uno

absolutely vile cold soggy chips will never return

pizza uno has been in pelton for years and only once have I had reason to complain when the delivered food was a bit charred.the most recent pizzas were back to normal.lovely.

Food quality is okay with good value for money but they always seem to get my order wrong

The food is very good but everytime you order you have to wait an age for it to arrive, often almost twice as long as quoted. Please don’t offer a delivery service if you can’t honour the time agreed upon order, and please aim to deliver a customer service that airs some degree of concern when the order reaches the customer cold because it has been “out for delivery” for over an hour.

Paid £9.60 for mixed chicken deal got 1 pitter when we where ment to have two! It was Sopossed to be for two sharing Deal totally Disgraceful for the money 4 bits chicken and few strings of kabab meaning about 5 strips few chips I won't be ordering or wasting my money here again.

Mega box is amazing, pizzas are fantastic, and burgers are spot on 👌👌

Food inedible due to very high salt content. Kebabs were not marinated, just served in tasteless sauces. Chips and pizza seemed to have been cooked hours earlier. Doner meat was anaemic looking and undercooked. Awful customer service when manager informed. A thoroughly disappointing experience.

Ordered a parmo Omg absoulety disgusting 🤢🤢 bread crumb coating to chicken which was a soggy mush, mushrooms,jalapenos raw attempted to be cooked under the cheese. No bechamel sauce this has to be the worst parmo I've ever had! Wish I could upload photo to review for people to see..

All good meals and plenty of it

Lovely food but the last couple of times I have orderd I have had more money taking then what the price said and tonight I ordered a stuff crusted pizza and I get a normal pizza think I will take my money some were els

Excellent. Food great. Highly recommended.

Ordered food from here when we were at bobby shafto campsite. Food was delicious and price was brilliant. We would definitely recommend it and will be ordering again when we next camp here 😀

Absolutely rubbish should be called uno car parts they can never get an order right

Orders wrong 5 times in a row asked for things not to be put on due to allergies but ignored and put on anyway Food really cold as the driver sat on my drive to eat his own chips before he decided to get out the car to deliver ours. The food was that cold the cheese had not melted on the chips so that tells me it must of been cold when put on I have used this place for years now and quite gutted it’s went this way. I would be very suprised if it hasn’t changed owners in the past year as it’s been shocking

There make very nice pizza good price very friendly staff thank you

Fast delivery and food is delicious

this place has gone right back used it for years and traveled from Birtley as best in area, pizzas went in the bin last two times we went wont be making it a third time

Wrong sauce given with pizza had to walk back for correct one. By the time I hit home pizza cold! Tasted terrible! Binned!! No apology from man when I collected correct sauce. He didn't seem bothered! Not going back!

Often order from here, nice parmos, nice kebab, nice pizza and perfect chilli sauce. My only complaint is that the chicken kebab is always diffirent and better sometimes than others.