Pizza Pronto in Liverpool

Rude - pointed and clicked at. Shouting you to people to get attention when food was ready. Need a better system and manners. Food was not great.

I ordered chicken and rice most dugusting rice like mushy never again will I order from then gorrible food

I ordered a small pizza and they charged me £10 I then relooked at the menu and noticed it should have been £6.50. I asked why he had charged me £10 and he said “oh I’m sorry I thought you ordered a large” and moved on. Lo and behold when my order is ready….it’s a small. So I said no if you charged me for a large I want a large. Another apology. Couple of minutes later they bring out the medium size. I again said it was wrong and they ended up giving me the cash difference. They clearly were trying to chance it thinking people were drunk. The large was supposed to be £10.50 so clearly it made absolutely zero sense. The pizza was absolutely foul too, burnt to a crisp. Check your order carefully, or better yet avoid giving your business to absolute con men.

I'll never order,disgusting food and services that have to be my chicken shawarma! Please do something

Well I am quite amazed at some of the negative feedback here on Tripadvisor. We ordered beef and chicken kebab with rice and salad. Both were excellent and substantial.

The worst kebab place ever. Disgusting food made at least 2 days ago. When complained about it, Staff was extremely rude and refused to refund. Must be avoided. Complete waste of money.

Me and my boyfriend visited last night after a night out we got a pizza and a kebab the food was bad but that wasn’t the problem. While waiting for my pizza another member of staff entered from the street and proceeded to repeatedly ask my boyfriend where he “originally came from”. My boyfriend is from South Korea studying in Liverpool and when I said where he is from to get this man to shut up he insisted that my boyfriend must be Chinese and not in fact South Korean. I was appalled by this and luckily my pizza was handed to me shortly after this exchange. I would’ve walked out but i’d already paid. How this place is still open is beyond me. If i could give less than one star I would.

Absolutely vile people that work here. Happily admitting to talking to 15 year olds, sexually and over FaceTime. One bloke admitted to having 3 girls on the go, one in Birmingham, one in Manchester, one in Liverpool. Vile. Be careful girls. These are dangerous men. Will happily attack when they are caught out. Anybody that thinks about going here just don’t. Unless you support underage abuse.

Avoid this place at all costs. Appalling service. It's reassuring to see the amount of other people that have had the misfortune of using this place. I ordered a pizza that never arrived. They were incredibly rude on the phone, they didn't want to know, advised that it must have been my fault and hung up without even considering refunding me my money. I have literally been robbed by these people.

Went to Liverpool for a long weekend - the town centre seemed very Mc heavy, so I asked a policeman (always good for food advice). They recommended Pronto. I have since read negative reviews. The staff were rushed but friendly. Ordered a chicken doner and rice. The meat was good - as doner can be, you know what I mean - the salad and rice were fresh and tasty. This was a generous portion and a steal at £6.50. A bit snug for a sit down meal but a great takeaway if you ask me. And I've been to Green Lanes. Nuff said.

Ordered a “prontos calzone”, it gets delivered late only to find it is soggy, cold and the wrong order. When trying to ask why I had the wrong order I was told that it was probably “my fault”. Won’t be ordering from here again!

Ordered a mixed kebab. Only think I ate that day and past 2 days I’ve had Diarrhea. It’s got to be the takeaway I had. Ruined my Mini break.

Love this place, food is always great and good value. The delivery driver is fast, lovely, and always has a smile on his face.

Excellent service, food and timing. Would give more stars if I could!

Absolutely loved our meals from Pronto, hasn’t once disappointed in the years of using this restaurant. It’s recently been renovated and the menu changed slightly, the new portion sizes were absolutely HUGE for cheesy chips and the kebabs too, great value for money. Best takeaway in the city centre! We also got a free garlic bread and large bottle of coke which was a nice surprise :)

Always top tier, hot and delicious. Pizzas are always caked in topping as well which is a bonus 😋👌👌💯💯. Also thanks again to the driver for being such a sound fella 😎👍

I have tried many places and this place always comes out on top. It’s is the spot. Staff go above above and beyond and the food is delicious

Food lovely, driver very polite

Nice delivery guy and great food for the price. I’d order again.

Great pizza as usual! :) always a little earlier than the estimated delivery time which is true to to it’s name haha. Delivery driver is lovely too! Top guy 👍

Delicious, hot and fresh 🤙🤙🤙👍👍👍 Delivery driver was a proper sound guy as well 😎

Pronto Pizza is one of my favourite restaurant in Liverpool and the food quality and customer service are always great. The delivery driver Mohammad is always so polite and friendly and this is one reason why this restaurant is the best in Liverpool. Thank you :)

No shawarma so he asked if I wanted tandoori chicken instead. It was rubbery and the rice was bland. Donnar wrap was great though.

FABULOUS place xx great food and amazing service xx even threw in free cake for r phat order !!

Driver was amazing and nice, food was good quality, cheap! Fully recommend.

Food never arrived waiting hours ended up having to go to McDonald’s at 2.30

Big ups to the delivery driver and the chef loave the food

Really nice food. Nice and hot and the pizza toppings were generous. Only downside was that I ordered cheesy chips but just got regular chips instead. Not a dealbreaker though as the rest was great. As far as customer service goes, firstly the driver kept calling me by my name which was a nice personal touch. I’ve been staying in Liverpool for work in hotels and this is the first time a driver has actually come to reception rather than me going outside. Lastly, delivery was 10 mins earlier than expected. Overall, great job Pronto Pizza. Next trip to Liverpool I get, I’ll be ordering again. :)

Best chicken wings in the city, hands down! 🐓

Never recieved my order and they tried to claim it was never placed.

Amazing as usual, would recommend to a friend

Arrived quickly as always, food was great, quickly became my go to for pizza. Delivery guy is a ray of sunshine! Thanks again!

Food was great. Delivery was great! My drink was forgotten with my order, but the person who delivered it gave me the next persons drink because they could stop by a shop before the next delivery. Was lovely and thoughtful delivery!

Best food I’ve ever had from just eat and Liverpool city centre

Used to be a regular customer before I moved. Came back for a night. Still not let me down!

We always enjoy this place, food Is always good

Usually brilliant service from Pronto but this time we had no sauce on the kebabs and the drinks where missing. Slightly disappointed.

Amazing food, reasonable prices and portions, very kind staff

Great food again! Nice to have a reliable pizza place.

Genuinely don't know where to start other than if I could no stars I would!! Usually no problems at all however this evening was nothing short of abysmal. Made a huge order for the kids and their friends... Ordered at around 4pm and delivery doesn't start til after 5pm.. Not a problem. Door delivered at 18:30. No probs with the delivery guy, he's actually lovely (should possibly think of moving jobs!) food stone cold... As in colder than a relationship with your in laws. Okay... Nothing the microwave won't sort out, not ideal like BUT needs must with a herd of starving kids. First order, chilli sauce lashed all over a meal, in fact three out of six meals had sauces on which were specifically requested not to have on due to allergies and not liking. Right... Again thinking on our feet here figured ah there's pizza... Yeah not too bad if you fancy rock solid cheese on what can only be described as a cement base. Great. Things wernt much brighter with the chips or onion rings...my dogs food looks much more appetising. Only highlight? Erm... None other than we managed to get a full refund but that wasn't before a delightful over ten minutes convo with the shop... Seriously the customer service was truly outstanding guys (sarcasm) So after a few great meals orders prior to this evening its an adios from us and a huge STEER CLEAR to prospective customers.

Driver was very polite and friendly

Food is delicious and always on time or early. One of the few places that actually finds my student accommodation with out any hassle.

Food was great, delivery guy was sound! Thanks.

Food arrived on time , was all cold chicken burger (chicken) was all black and looked inedible this was for my sister in law who is present !! phoned the restaurant and they said the food was cold because it was cold out side! they have since collected the order as they said it would be another hour for delivery of new food and we requested a refund ! No joy with just eat nor the restaurant for a refund but they still got there food back ! go elsewhere and don’t waste your money or time

Bottle of Diet Coke is out of date

Not usually one for leaving reviews, but do no be deceived by the good ratings on here, they’re totally unjustified. We ordered the Chicken Shawarma Wrap and the Pronto Special Kebab, which came nearly half an hour late. On top of the late delivery, the food was nothing short of abysmal - the Chicken Shawarma Wrap seemed as though it had been made from the bits of chicken that were meant to be thrown away, just full of gristle and practically inedible, meanwhile the Pronto Special Kebab had nothing special about it - dry chicken, some dry peppery piece of mysterious meat and undercooked chips on a very cold (what I think was meant to be) naan bread. The best thing about the whole meal was the can of coke, which I think says it all. Would definitely avoid this place, don’t be deceived by the reviews, there’s much better places in Liverpool for much cheaper that are much nicer!

Great food, great service, amazing staff!

Amazing food... Won't be ording from anywhere else

Peng as always. Pizzas r easy the best around

Honest to goodness one if not THE best takeaway we've ever eaten. Pizza was cooked to perfection, the kebab was hands down the best I've ever had (and I've had a few!) garlic bread was cripy tasty and not too overwhelming taste wise... Could go but urge others to try for yourself!! We will be ordering again... I'll book my gym membership stat!! Thanks guys

Wouldn’t order from here again was told food would be here for 8.15 it turned up I called up at 8.25 to see where it was to be told he had already left and it was on the way it took him another 20 minutes every bit of food was cold only good thing in this order was the cans of coke least they couldn’t get that wrong

Great food I enjoyed it definitely will buy again !

The food was really good and it was warm it came earlier than I thought and I had to buy again because I really enjoyed it everything from the rice and the pizzas just tastes really good

The food really good. Delivered on time

Great as always and the delivery drive is polite and very pleasant

Very quick delivery, friendly driver and nice food :)

First time ordering from here & will deffo be back. Food was sooo peng n hot on arrival. Boss

Too much sauce all over my chicken otherwise no complaints Delivery guy is always cool

We love this place and glad it’s back open. The was great as always.

The food was really, really nice. I was pleasantly surprised. However, I ordered cheesy chips but got plain instead.

Massive portions and great value for money, delivery driver was very polite

great presentation and the food was as good, I do like it

Some of the best fries and pizza I've ever had. Great quality and also affordable. The delivery driver was friendly, too

Personally my worst experience with a takeaway

Pizzas loaded with toppings. Great !!!

gave us cheesy chips instead of normal and i don't really like cheese

Great like normally is just a little bit salty this time.

Fantastic food, delivered by a happy guy. Thanks so much! The Out Of Towners.

Food was really bad for the first time ever, pizza tasted totally different (in a bad way) and it seemed quite hurried. Gutted!

Food was vile, won't be ordering again!

Ordered a donner kebab, don't know what the meat was, all that was on it was lettuce & mayo! Onions rings soggy and tasteless, I ordered sweat potatoes fries, a soggy lump of I don't know what!!!

Food was incredible. The person who delivered it was very friendly. Would absolutely order again.

Very good just in Liverpool for the night food was good enough to get through the night

Was given an hour time frame. Arrived within 30 minutes. The garlic bread and pizza were absolutely superb. Genuinely will order again.

Food was very poor very greasy overall waste of money and time.

The food was of a great quality and delivered in a timely manner. Can’t ask for much more, will order again.

The delivery person was extremely courteous and very friendly. The food is outstanding and they deliver in record time for a pizza place. Has become my new favourite. Would recommend every time.

I made the mistake of putting down the wrong address and after i called the restaurant I got a call from the driver who was very understanding and still drove to us. The dough is out of this world and I just tastes really frickin good :)

Order from here all the time, everything is excellent, never forgotten a thing either

On holiday and ordered from our hotel room and it came 5 minutes earlier and the service was friendly.

Update said food was running 20 mins late. 40 minutes after delivery time food arrived. Already ordered at 1150pm with an estimated hour delivery time. By 130am did not really feel like eating already. Felt like I wasted my money. Not even a sorry from the delivery man.

Great food and excellent service Good size portions Very polite cheerful and friendly delivery man Highly recommended

Food was great. Driver was polite and arrived much sooner than expected. Only thing I’d like to change would be a ‘sauce’ option next time I order.

Lovely food. Falafel delicious. The gbread w cheese was, like about 90% of places these days, quite bland tho. Lovely friendly delivery man. Would use again.

Pizza and garlic bread was so good, glad we avoided dominoes and went for pronto

Lovely food and a lovely driver. Would get it again

Absolutely brilliant, the best delivery service and takeaway food and we got 2 free garlic breads. Couldn't ask for anything else.

I went purely over the reviews says it’s was 5* with over 4000 reviews. I have never had a take away sovad in my life. The worst pizza, not cooked and soggy, flopped when you picked a slice up. The chips was undercooked. Never ordering again.

Food was late. Chips, pizza, burger, onion rings & garlic bread were all cold. Didn’t taste good. Would not order again

so, the pizza was a very Epic size 💆🏻‍♀️

Nice food, good value for money

Absolutely delicious. Pizzas are loaded with toppings and everything is piping hot 🔥🔥😤😤😤💯💯💯🤠🤠👍👍👍👍

Best pizza in Liverpool city centre

Loved the pizza..was given free garlic bread too. But wrongly given a 330 ml pepsi instead of 1.5 L

Food came 40 minutes late and was stone cold. Driver was going away from my house for about 20 minutes. Chicken was cold and dry and tasted like it was off. Worst place to order from. Rang the restaurant over 100 times and kept going to voice mail

Ordered a pizza deal which was supposed to come with 2 portions of chips, which they didn't bring. Ordered an extra portion of sweet potato fries which were just about edible, some were warm some were cold. Pizza was the only decent thing

This is definitely the best takeaway in Liverpool! The pizza was hot, fresh and doughy and still mega soft cold, the crust was even delicious which had a delicate salty taste, which was amazing! The kebab which my fiance had, was meaty and delicious. The cheese burger was the best and had no faults at all! Even the garlic which we dont normally eat got eaten this time! Delivery was a little bit early and a friendly driver, so 10/10 would highly recommend

Arrived 15 mins late but I wasn’t too bothered as it was a busy Friday night, food good not 100% warm, good value for money had the donor kebab and it came with chips and a bottled drink. Will be ordering from here again.

Delivery and service was fine. The food on the other hand, mainly the chicken as it had hardly any meat on the bone was, barely warm and tasted bland. Really disappointed with the delivery as the food is usually great when bought directly from the restaurant.

This place is just fantastic. I ordered from here after hearing good things about it and it most certainly did not dissapoint. The food was at my door within 15 minutes of ordering, the food was hot and the quality of the food was delicious. The delivery driver was very polite and friendly, and it was cheap. What more could you want? Brilliant. Highly reccomend.