Zizzi - Liverpool One in Liverpool

A Truly Disastrous Experience – Avoid at All Costs Went to Zizzi with my best mate to end the week on a high, expecting a great meal since he’d always loved it there. Instead, we left completely disappointed. First red flag: the water jug for tap water had bits of dried food stuck inside. Not just a little grime—actual food debris. If they can’t even wash something as basic as a jug, what does that say about the rest of the hygiene standards? The food itself was just as bad. My chicken kebab starter (Chicken Spiedini) was dry, bland, and utterly unremarkable. My friend’s calamari tasted of absolutely nothing—he might as well have been eating packing peanuts. We had to ask for an extra pot of garlic dip just to get some flavor, and not only were we charged extra, but the dips came in cheap plastic takeaway pots. Then came my main course, the Primavera pizza, which was an outright mess. It was supposed to have goat’s cheese, artichokes, spinach, fire-roasted peppers, olives, mozzarella, Sunblush tomatoes, rocket, and Genovese pesto. Instead, I got a sad-looking pizza with no goats cheese, no spinach, no rocket. What I did get was a pile of crunchy bagged salad lazily dumped on top. The whole experience was frustrating, overpriced, and completely underwhelming. Safe to say, we won’t be coming back.

Visited Sunday 16th Feb, walk in party of 2. Staff friendly although waited quite a while to order, didn’t want to use the barcode as we had vouchers. Ordered 2 cokes and tap water - the cokes hadn’t been in the fridge, although glasses were cold. The jug of tap water was filthy, covered in bits of food both inside and out as if it had been washed with dishes rather than a seperate glass wash. This was replaced for us. For starters we got calamari and the chicken spiedeni. The chicken spiedeni had 5 little bits of chicken, 1 tiny tomato, and 1 piece of pepper, was really disappointing. The calamari was almost inedible, but was saved by smothering it with aioli - without, it tasted of nothing, not even salt. Not sure if they have changed to a cheaper supplier. All sauces came in plastic takeaway pots. Mains, we had calzone pollo spinaci and the primavera pizza. The calzone was tasty and overall really nice, I have this everytime I come to Zizzis - although notably this has massively reduced in size, but still a decent portion. The primavera was missing the goats cheese, the main topping. Instead (somehow) there was cold mixed lettuce on the pizza? We complained about the starters and were told he would speak to the chef but heard nothing back. Mentioned the primavera which was taken off the bill, which we appreciated, but still paid for the starters. Felt too bad complaining again that we didn’t really want to pay for them. Overall really disappointed, Zizzis has been a favourite chain for years but it seems prices have gone up, quality and size has massively gone down. Likely won’t visit again.

amazing place, alicia, laura, and billy gave out a welcoming an friendly service. food was mind blowing, definitely coming back!!!!

Staff here were so so nice, can’t fault them. However, service was very slow. Took 1hr 15mins to receive starters. I asked for a soft drink three times and after 2hours received the wrong drink. Asked for garlic mayo, never received. My pasta main (and my friends pasta) tasted almost stale, like it had been re-heated, quite chewy. The sauce was delicious but it was ultimately inedible. Other people’s pizzas were apparently lovely though. I noticed that a few other tables were also complaining. Didn’t complain at the time as staff seemed a bit overwhelmed. Wanted to leave review here so that it can be learnt from in further training maybe?

Great service on a busy night still managed to get seated by the lovely staff and the food was absolutely fantastic we both enjoyed very very much

Good food & friendly helpful staff

On our first night in Liverpool we decided to go to Zizzis and it was the best choice. Although the first meal I ordered was accidentally dropped and had to wait for another meal to be made, the food was amazing and the staff was so kind especially Jason who ensured my dinner was made quickly and it was definitely worth the wait. We had such a lovely evening and was definitely made better by Jason and the rest of the staff.

I was phoned by the Manager before we arrived to check our booking was correct and also let us know some menu items were unavailable. Excellent customer service and best practice example. Thank you!

Manuel was so helpful. He helped me decide what foo to get as I was stuck between two options. He was also on the bar while serving tables and our drinks came out very quick. He was also very funny and a good laugh

The manager Manuel was brilliant couldn’t have asked for better service was great with the little ones.

Manny was absolutely brilliant, full of enthusiasm and extremely attentive. Such a lovely guy , would 100% recommend

In Liverpool City Centre for 1st time in ages… went to Zizzi for lunch (we hadn’t booked) there appeared to be plenty of tables downstairs, and despite asking to stay down stairs (have mobility issue where told no table available downstairs 🤷‍♀️ went up two flights of stairs (slowly) ordered 2 x pizza 1 chicken and 1 pepperoni, as we where not driving decided on a cocktail for me which was Spanish blood orange gin etc…came in a tall glass with just ice? Not dressed at all, no fruit, no straw? Nothing and for £10.50 expected a bit more, my partner ordered a pint of peroni and the glass they brought was filthy, so right away pointed that out to the waitress who said, oh I noticed that ? Why bring a dirty glass in the 1st place, when pizzas arrived there was hardly any topping on them and again fir £16.00 odd you would expect better, partners pizza was ok, but mine was cold in the middle and I mean cold, as if not even been in the oven? Immediately told the waitress who took it away and 10 mins later it was replaced by this time my partner has finished so I ate alone, and there wher other complaints from the next table about burnt food. All in all very disappointing, they did remove the charge for my pizza 😔

Jason was fantastic, the whole team was amazing... I cannot thank them enough for the service they provided. Definitely recommend them for any services you need

Food was fabulous and Manny the waiter was very attentive, very happy with my visit

Absolutely fantastic service from Jason, great recommendation from him re garlic bread, made us feel so welcome and very attentive, first class

£18 for a carbonara. I ate it in 6 fork fulls. We were greeted at the door, walked halfway through the restaurant, then notified that they basically had 50 percent of the menu missing, still standing up next to someone else’s busy table. Literally pointed to around 10 different dishes on the menu and expected us to remember everything that was unavailable. Then got seated, came back and told us that all the ingredients were missing for my son’s pizza but she was gonna do us a massive favour and put it through as a plain cheese on the bill.. wow thanks. When walking to toilet there was an extremely short, male member of floor staff lambasting the chef who clearly had a very basic grasp of English, talking to him in an extremely condescending tone and trying to embarrass him about not understanding his instructions. There is nothing worse than going for a meal and seeing staff members being mistreated. Last time I felt like this in a restaurant was TGI Fridays. Quality down, portion size down and prices up. Me thinks Zizzi is living on borrowed time.

Staff seemed to spend most of the time chatting. Didn’t really like that everyone was seated in the same corner felt quite cramped, it was only 7pm, I’d understand later on in the evening! Vegan rainbow lasagne and lasagne both sold out super disappointed that’s what we’d usually both order… the beef pasta was so disappointing, barely any beef in it honestly! Usually have such a good experience with zizzi. Garlic bread here usually comes with caramelised onions as standard as it states on the menu but this was plain, and when I paid it said I’d chosen to have this way, I did not! Nothing special at all really disappointed all round actually! Such a shame!

Slo service meant we were waiting for the bill for over half an hour, plus we had to ask twice for both the bill and our drinks, or else we wouldn't have gotten them. The food was okay, not because of the price we paid, but it was good enough. More for somewhere to take children than for anybody wanting a nice dinner out. Wouldnt reccomend.

Ginger lad Joe was quite nice charged my phone upon request and was a good waiter.

Laura and Joe very attentive , couldn’t do enough to help , really went above and beyond ! Food great and hot , will be back soon !

Went here as it was one of the places still available and i’ve had previous good experiences from other locations however this one was underwhelming. we were let in and were told that we had to be out in an hour which is understandable as it was a friday night, our order was taken promptly however, what wasn’t done promptly is the drinks being brought over, for about 5-10 minutes our drinks were stood on a tray whilst the staff members stood around and spoke, as someone who has experience in the hospitality industry, i know the guest should be dealt with first however for some reason this wasn’t the case here, the drinks where then brought over once the staff members had finished their conversation, food then arrived quickly after this, and the pizza which i ordered was good, however my partners pasta dish was slightly above average at best, all in all, the experience wasn’t the best

There is so much choice in Liverpool for restaurants and Zizzi seemed like an easy safe option. We were lucky to get a table as for the next hour or so we saw a constant stream of people being turned away. Service was slow but then having said that certainly not rushed! Our pizzas were serviced hot and tasty, mine a Rustica Piccante was also fiery hot. Young chap serving us was welcoming and friendly.

Went to are favourite place again service was amazing like always served by lovely lad called Joe and Jason the Manager we had a laugh and got well looked after food wad amazing and service 2 pizza and spaghetti bolognese and the cheesecake was to die for love this place

Absolutely lovely service from Joe and other servers. Would definitely come back. Food came out quick and hot. 10/10 would recommend. ⭐️⭐️⭐️⭐️⭐️

Went to are favourite place again service was amazing like always served by lovely lad called Joe and Jason the Manager we had a laugh and got well looked after food wad amazing and service 2 pizza and spaghetti bolognese and the cheesecake was to die for love this place

Jason was superb and provided excellent service. Looking forward to going again.

Manny is a brilliant host. Lovely guy who is always willing to help us. I’d come back just for him.

Great service and the food was gorgeous!! Manny was excellent and provided top customer service.

The host manny was so sweet and was so kind to us all

Manny is the best thing about this place—honestly, he’s the reason the reviews aren’t below three stars. Twice now, I’ve been seated by another server who then completely forgot about us for 30 minutes. No drinks, no orders taken, just left waiting while others who arrived later were already getting their food. But thankfully, Manny came to the rescue both times, making sure we were finally taken care of. The food is alright, but without him, the service would be a disaster.

Manny was very helpful and friendly

Lovely food and friendly staff - thank you :)

Manny was the best host any restaurant could have xox i’d come back if he’s working again

Manny was very patient and helpful, really friendly service from all the staff and the food was excellent, would eat here again

Manny - can’t doubt him at all - great service - great food

Manny was an amazing server today, perfect service

Manny was great, very attentive and we had a lovely experience.

Manny our server was very helpful. Food was lovely too

Writing this review as hopefully a wake up call to the Zizzi chain. This was my first, and last, time at any Zizzi. The poor hostess/waitress seemed like the only member of staff working front of house and still managed to smile and try to offer decent service. I felt so bad for her. The food was absolutely horrendous. Like it was taken out of the freezer and reheated. The only reason I found myself there was because my 9 year old niece likes the food. Which says all you need to know about the standard. The restaurant itself was also in a poor state with the waitress having to put napkins under table legs for the couple next to us, and half of the toilets were out of service. Another couple left the restaurant shortly after sitting down because I think they sensed the way the evening would go if they stayed. I was jealous. Please do not spend your money here. I felt robbed when I left.

The order never got delivered. ETA showed up as 8 pm, then it became 9 pm, then it became 10 pm. The entire experience with Uber Eats was a joke !!!

Amazing place amazing service by Manny and the food was delicious.

Treated our daughters to a New Year meal. Service was great!

Very lovely server named Manny. Very funny and helpful and made us feel welcome. Food was good and as expected. Tables are nicely spaced too and not too congested.

Food came promptly and our waiter Manny was attentive and friendly!

We enjoyed the atmosphere and our waiter, Manny

Fantastic service from Manny and gorgeous food. Will definitely be visiting again soon. Highly recommended!!

Manny did everything he could to make our meal special this new heads

Manny was fantastic, attentive and polite

Manny was an extremely polite and friendly. He made us feel welcome in the restaurant and took time to attend to our needs.

Manny was very good server food was amazing can’t wait to come back

Lovely food and lots of options for me as I am gluten-intolerant. Manny was our waiter and he was very polite and attentive. He made sure that I was clear about any possible cross contact. Would definitely recommend.

Manny and his colleagues great service

Manny was fantastic host and very helpful. Had lovely food and hospitality. 10/10 service. We will be back again.

Lovely friendly staff especially Manny who served us

Me and my partner came here for a meal in our short stay in Liverpool we’d both ordered a chorizo pasta carbonara when brought to the table one was bone dry and the other was swimming was no taste to it whatsoever when it came to taking the bill we’d to sit for approximately 20 minutes before we had to call someone over to get the bill we paid 50 pound for a meal that we never ate and the staff asked everyone in the restaurant expect us was there meal okay overall a very poor experience would not recommend as I would put the meal on the floor for my dog

Sadly the food was a let down for us tonight. Our fries were served first, lukewarm at best. 2 out of 3 of the calzones we ordered were also not as hot as we'd have liked. We asked for our bill at 6pm, it's now 18 minutes past 6, we've still not received it.

Well, been to lots of zizzi's and they all very similar. Food normally good and keen price. The problem here is the awful service, currently over 90 minutes in and still only half way through meal, food very very average this time also. Won't be rushing back unfortunately

Absolutely horrendous service and food, the manager (blonde haired woman) threw our menus on a table and continued to chat to her mate while there was a queue of people waiting to be seated, while we waiting about 20 minutes to be served we realised (by her ‘kindly’ telling another table) you need to order through the app, food came and it was the worst food I have ever been served in a restaurant my spaghetti bolognaise wasn’t even spaghetti bolognaise, it was cold linguini pasta with what tasted like watery tinned tomatoes, my partner ordered prawn linguini which was the exact same dish as mine but with prawns thrown into it, the whole place was a disorganised mess, peoples meals coming out burnt, people waiting on food whilst one person on the table had their food, the attitude of the manager in particular was horrendous, i don’t know how the place is still running. Even had to wait nearly 15 mins to pay after trying to go up to the bar and pay then being sent back to our seats.

Never have I ever waited so long to 1.be seated, 2. To order food and 3. To be served the food! Dead atmosphere and miserable staff!

Very nice food, but extremely slow and moody staff

Worst experience ever after waiting for an hour got my ordered cancelled, while they switched drivers several times, one even asked for my adress and didn't make it. The level of incompetence is incomprehensible!

1st visit to Liverpool...lovely experience

We arrived for a birthday meal, despite zizzi having run out of certain dishes and drinks our hostess Kasha went above and beyond her call of duty to endeavour we had a great evening. Thank you Kasha and Zizzi

Food and service was exceptional ,Jay the manager was very welcoming and professional!wonderful experience!

Liv served us - she was so polite and helpful

Came to Zizzi for are annual Christmas meal after shopping. Very busy restaurant, hostess wasn't the most pleasant to be greeted by, food was awful. Ordered lasagna but only got half, Mac and cheese was just Mac. Wouldn't recommend 😔.

We loved Manuel! He was just great! Good drink& nice food and very helping service. We have a lovely day Would return and ask for him to look after us again. Thank you! X

The restaurant was very busy but we were shown to our booked table even though we were 20 minutes early. We were allowed to take our time ordering but were never ignored. My wife had a cocktail which was poured at the table by Elie, a very pleasant and efficient member of staff. Our food was delivered promptly and was well cooked. Again, Bella was pleasant and attentive and we felt well looked after.

Never order from there! Online aways missing stuff ! Aways ! And the food that comes is burnt, not eatable and probably poison !

Went for family meal,staff were very knowledgeable.Laura who is the manager served my wife who is gluten free and was excellent with her information of what she could have.staff were very helpful and friendly,special mention to Joseph our server who was so polite and well mannered.Food was excellent and quickly served,all in all an excellent occasion.👏👏👏

When i came it was very busy and I still received amazing service. I ordered carbonara and it was really good, the best part about it was definitely the manager paige. You can just tell she loves her job and genuinely cares about the customers she is serving. Taking the time out to check up on us even when the restaurant was packed shows what a great manager she is. Hats off to you paige ! your amazing

Visited last weekend, had a picante pizza and it was lovely. The girls who served me were fantastic. Alicia and Evie were very attentive and polite. The young manager was amazing too, she made time for customers even when rushing around. Seemed like the workers all had a lovely attitude to one another. Would recommend.

Had a server called manny or Manuel and he was fantastic. Incredibly professional and made the experience that much better.

Manny was fantastic . Thank you 🙏🏻 Food was delicious

Came to Zizzi for my birthday meal. Was served by Joe and the customer service was incredible! One of my party had an allergy meaning the manager Laura took our order and made us feel really looked after and comfortable knowing there will be no cross contamination with our meals!Both brilliant people and a credit to zizzi! Will definitely be going again soon!

Went to zizzi and told the waiter Joe I had coeliac disease and what would he suggest I have. This young man was extremely knowledgeable about coaelic disease and recommended the meatballs and risotto. The manager Laura brought over my dish which was clearly labelled GF. Food was delicious and the staff really attentive. Would recommend this restaurant for service and good food.

Came with my partner and 2 kids and Manny was the man! He was very helpful with everything and gave us a fantastic amazing dining experience! Definitely will come back again and recommend to anyone ❤️

Great staff great food. Please identify gf meals on menu!!

Came to Zizzi for my birthday meal. Was served by Joe and the customer service was incredible! One of my party had a food allergy which meant we also got the honour of talking with manager Laura to ensure there was no contamination with our meals. Both brilliant people and a credit to Zizzi! Will definitely be going again!

Pasta carbonara was average, as was the pepperoni and wagyu pizza. The toilets should urgently be cleaned more frequently and more intensively. Service courteous and quick

The service was great Alicia looked after us and was friendly and really good fun she made the visit very enjoyable. The food was excellent and served piping hot just as I like it . The only negative, we sat in the window which was great are choice but the lighting cable above are table was thick with dark grey dust that had come from the A/C unit it together with the unclean cutlery I feel the place could do with a bit of a clean

Don’t bother dark, cold and told to order our food on the app that didn’t work sat there ages and ages , staff ended up taking our order and processing it, in the end just take the order and stop wasting time, food expensive and basic , will never return, the girls were lovely working let them take take the orders please, go else where hitls you are wasted there

Four of us had a fantastic meal tonight. The staff were amazing, very helpful and friendly. Would highly recommend Zizzi's. Terry

Quality of food did not match the price paid

Cafe calling itself a restaurant, decoration terrible, food bland , tomato garlic bread consisted of garlic bread and a bowl of tomato sauce for example . No flavour to any of the food and a piece of metal found in my daughter's food who has a serious nut allergy . Thank god it was metal not nuts eh . Offered to knock the price of some pasta off .£160 I will never get back . Complete waste of money, don't bother .

paige was amazing very cheeful host would definately return

We have always had lovely meals at this place, that’s why we always come back. We visited again on Saturday evening and the service was the worst we have ever experienced. The restaurant wasn’t busy when we arrived but the staff were not attentive at all. Didn’t offer drinks when ours had been empty for quite a while, when our main came we asked for some salt and pepper, the waiter just brought pepper but no salt and rushed away again so I went and got the salt myself as couldn’t get anybody’s attention. What I didn’t know was this salt lid was broken and emptied the whole pot all over my meal (which looked amazing before it was completely ruined). I went to tell the waitress and before I got chance to finish she asked “oh has the lid come off again?” So they were aware there was a problem with this salt pot but still left it out for people to use 🙈 She said she will bring me another meal as it was now inedible. When my dish finally came back (crispy prosciutto carbonara) it looked completely different to the first time it came out, no crispy prosciutto, herbs, cheese or crispy bits on top like the first time and I didn’t have a chance to eat any of the first dish, the second dish was just a very dry pasta with a little bit of soft cheese and pancetta threw in. This was so disappointing compared to how good the first dish looked, it was like “this is what you could have had”. No apologies for any of this that happened and witnessed one waitress picking something out of her teeth with her nails whilst working. Really disappointed this time and it’s put us off returning in future.

Great food, awful service. Went for a meal on Saturday night and tried to order via their app which wasn’t working, the waitress (Hannah K?)came over and I told her the app wasn’t working and she said ‘just try again’ which I did but it still didn’t work, caught the eye of another young chap that worked there and he said he’d get the waitress back over to take our order, she eventually came over and took our order and the food came out quickly and was really nice. After we finished the main she came over and asked if she wanted to bring out my dessert, I replied actually I’m too full is it ok if I can get it on a takeout box ‘yes no problem, I’ll go get that for you’ she replied. A good 30-40 minutes when by and the desert never came, granted she was serving a couple of other tables at the same time but she could see we were sat there waiting. At no point were we asked if everything was ok with the food or if we needed any more drinks etc. eventually I gave up on the dessert ever coming and just asked for the bill. I have been to over branches of zizzi and the service has always been great, unfortunately not at this one.

Nice Italian food good service but very pricey unless you have vouchers

Great place for quick lunch or dinner Lovely place , excellent service. Located in city centre Liverpool one. I get carbonara for main and tiramisu for dessert. Paid 15 pond for 2 courses

Fantastic food, calzone was out of this world. The service was undeniably the best I have received in Liverpool one, our waiter Billy who waited on us hand and foot as well as the manager Laura checking in to see if everything was alright and if we required anything more. All around great experience would 100% recommend to anyone, by yourself, a couple and families. 5* from me!!

El servicio estaba bien y las camareras eran agradables. La comida sin embargo era de calidad inferior. Comí espagueti pomonara que era insípido y acuoso y parecía poco apetitoso. Mi compañero tenía lasaña de “cinco capas” que estaba sobrecocida y carecía de relleno. Apenas cubrió el fondo del plato. La relación calidad-precio en general fue terrible.

Stefano is the best! He made our lunch outstanding 💙

Decided to go here for some lunch while shopping and was looking forward to it but was very disappointed by the food. We got there to be told that the dessert on the set menu was out of stock but they did sort us out with another but it's not what we wanted really. Starters, brucheta wasn't what I was expecting as bread wasn't what you usually get with this starter and was really hard and only got one little piece of onion, the tomatoes were ok and garlic bread was really dry and no garlic. Spag bol was ok nothing special and pepperoni pizza tasted not very nice. The desserts were nice so that was good and the service was good and staff friendly and helpful. The restaurant could do with a clean as splatters of muck on walls, very surprised as thought it would of been much better standard with it being in Liverpool one. Unfortunately won't be returning such a shame😕

Absolutely brilliant time had for a shared birthday with my girlfriend and I. Our waitress Evie went above and beyond to make our day really special, even getting a card for us both. We really appreciated it. It was a brilliant end to a great day.

Amazing staff , Stephano was amazing

Delicious food, terrible service, extremely slow. We booked for 8:15 pm, we only managed to sit down after half an hour of waiting and we only actually got to eat the starters after an hour. It was already past 10:30 pm when we finished, it took so long. Unfortunately the service ruined the experience. The starter was very tasty, the main course was tasteless.

Stefano was really helpful such a good member of staff

The restaurant was a disorganised disaster. We arrived for our booking at 6pm just to be held at the cold and drafty door for 10 minutes because they had no staff to take us to our seats. When they finally invited us in to be seated, they warned us they had hardly any items from the menu left despite it being only 6pm when generally dinner guests start to arrive. I enquired about a specific chicken meal which they confirmed at the door they definitely still had. We decided to proceed with the booking on the basis that they had the meal, in addition we ordered drinks and sides. After our drinks had arrived they returned to tell us they actually did not have the chicken meal, which I specifically selected due to my dietary requirements. They offered a workaround, which we accepted out of desperation at this point as we had been served our drinks and appreciate the staff were trying their best under the circumstances. However what arrived was below par. The breaded chicken (replacement for baked) was soggy and luke warm, the potatoes were plain boiled with no flavour or seasoning, the tomato and spicy nduja sauce was almost non-existent on the plate. I thought nothing could go wrong with my side of green beans and kale but soon realised most of the vegetables in the bowl were charred so much they were, in fact, completely burnt (and tasted so!). The entire experience left a bitter taste in my mouth. Other customers were also visibly annoyed with the situation. To top it all off, none of the staff bothered to enforce closure of the second set of entrance doors, which normally prevents cold air from coming, so it was uncomfortably cold in our seat and I even heard other guests complaining about it between themselves. A truly shameful service and a waste of money.

Excellent meal. The restaurant was down by 2 chefs but the staff still managed to be so attentive and kept my little boy entertained with crayons and colouring. Even with the wait for food then staff kept checking in to make sure we were okay waiting and brought pasta crisps to keep us going.