Zizzi - Liverpool One in Liverpool

Came to Zizzi for are annual Christmas meal after shopping. Very busy restaurant, hostess wasn't the most pleasant to be greeted by, food was awful. Ordered lasagna but only got half, Mac and cheese was just Mac. Wouldn't recommend 😔.

The restaurant was very busy but we were shown to our booked table even though we were 20 minutes early. We were allowed to take our time ordering but were never ignored. My wife had a cocktail which was poured at the table by Elie, a very pleasant and efficient member of staff. Our food was delivered promptly and was well cooked. Again, Bella was pleasant and attentive and we felt well looked after.

Came to Zizzi for my birthday meal. Was served by Joe and the customer service was incredible! One of my party had a food allergy which meant we also got the honour of talking with manager Laura to ensure there was no contamination with our meals. Both brilliant people and a credit to Zizzi! Will definitely be going again!

Don’t bother dark, cold and told to order our food on the app that didn’t work sat there ages and ages , staff ended up taking our order and processing it, in the end just take the order and stop wasting time, food expensive and basic , will never return, the girls were lovely working let them take take the orders please, go else where hitls you are wasted there

Quality of food did not match the price paid

El servicio estaba bien y las camareras eran agradables. La comida sin embargo era de calidad inferior. Comí espagueti pomonara que era insípido y acuoso y parecía poco apetitoso. Mi compañero tenía lasaña de “cinco capas” que estaba sobrecocida y carecía de relleno. Apenas cubrió el fondo del plato. La relación calidad-precio en general fue terrible.

Went for my 50th on Friday and the staff were excellent. They went above and beyond. They were all lovely. The food and service were amazing. Well worth a visit

Amazing food, staff are brilliant, highly recommended to all 5*

We came here for the first time last night. We were greeted by a lovely lady called Laura. She explained to us that we chose a great day as it was new menu day. Now my husband is a fussy eater well she went through every possible dish with him like it was no trouble at all! Then she kept checking on us all throughout nothing was too much trouble. She made our evening! We will definitely be back because of her.

the service was amazing and the food was out of this world. I would just like to give a shout out to Stefan in particular who was an absolute diamond — the staff in this place deserve to be celebrated!

Lovely food and the waitresses went above and beyond. They were super friendly!

The most amazing experience for my daughters unplanned birthday outing with friends after an event at the arena… just speechless at how lovely everyone was ❤️ xxx

Great food and service amazing staff told us about the student discount! :)

Helped us with discount codes and very friendly customer service

amazing experiance , Stefan was looking after us really well I will definitely come back again

stefan the server was amazing, very friendly and incredibly helpful

Stephan the server was so friendly and incredibly helpful!

Stephano (manager at liverpool one zizi) was fantastic, excellent service and excellent food :)

Amazing food, drink and the service was brilliant from Stefano. Will definitely be back

Stefano was super attentive and fantastic server, thank you

Really welcoming, we hadn’t booked but it wasn’t a problem. Stefan was so accommodating, nothing was too much trouble. Food was great, service was good it deserves the 5 stars I have given them.

Most of these reviews i would seriously question. The place is in desperate need of a deep clean! The dust is hanging off the ceilings and on the rope type installation they have. The food was extremely bland and didn't really taste of much, No love goes into the food here what so ever. The pig pizza comes with unnecessary rock hard bits of pig scratchings on it and looks like two pizza's that have become stuck together. The 'pulled' pork aspect of it was more like a dog had chewed it, choked and coughed it back up. The fries were the only satisfactory part of the meal. A-lot of work needs doing here but with it being a chain and in the location it is in i doubt anything will change! I had given this feedback immediately after via their feedback form but heard no response.

Excellent place, the food incredibly delicious, the service was very fast, the guy was very friendly, the family atmosphere, definitely one of the best restaurants in Europe

Located in Liverpool One. This is a larger and modern Zizzi with the standard menu available through the chain. The meals were well cooked and presented. Pleasant staff. Lacked any atmosphere. Toilets are on the first floor which is a bit of a bind climbing the stairs

Great food at Zizzi and customer service from Vicki, what a star 😊. Thank you

Thank you for lovely food and great service from Jason. He was very kind with our daughter who didnt like the carbonara. We enjoyed our meals. Brought some sunshine to wet day in Liverpool.

Stefano was great. He knew we wanted beers before we asked for beers. Then he brought us the beers and we had beers.

The staff were really helpful in organising a separate teenager birthday table. Katrina was helpful in the run up to the date and Paige was super helpful on the day. Full of energy and we all had a great time. Food lovely. Thanks everyone. We will be back! It was busy but as you would expect for a Saturday afternoon at the end of the month.

Ons of the best Zizzis we have visited. A large restaurant with efficient and friendly staff, The meals were excellent and the Rustic Pizza was huge. A pleasant atmosphere. The toilets are upstairs and may be a struggle to access for anyone with walking difficulties

Stefano and the team were great

Our server offered great recommendations, and was super friendly and hospitable, going out of their way to accommodate a large group not long before closing - he very easily could have turned us away, and fairly so!

We called in for a meal prior to going to the light show at St George's Hall. We both had a starter which we enjoyed apart from the meatballs were luke warm, despite the bowl being red hot. When we had finished, someone who we presumed was the manageress came to the table. Her customer service left a lot to be desired. She said "look guys (we're a couple in our 60's) the chicken calabrese, well we've run out of potatoes, are you ok with fries?" Then just walked away, no apologies. I didn't have time to order another meal and I don't know why they didn't mention it when we ordered. When it came it was like a plate of loaded fries, which I just picked at. My husband enjoyed his king prawn pasta, but the portion was small so he ended up finishing off my meal. We eat a lot at Zizzi and this is the first time we've been disappointed with our meal.

Excellent service and food. Stefano was brilliant!

Ano was so lovely & made our whole experience so great! Will definitely be coming back!

The deliver man came early when I was in the shower and left the wrong order

Great service from Jason, was super attentive and helpful. Really nice atmosphere and great food!

Me and my boyfriend have just been to this place as we liked the look of the menu, however we didn’t even sit down as the customer service was shocking. There was 2 members of staff (man and woman) talking as we came into the restaurant and I did not seem busy. The woman looked at us as if we had just shot her family member, sat us somewhere, put the menus down and stormed off? She seemed happy enough talking to the male employee but did not seem to want to serve customers. If you don’t like your job, quit? So due to crap attitude of that brown haired girl, your business just lost money 👍🏻

Great! Loved the dessert! Excellent friendly waiter called Jason.

Absolutely abysmal service. Girl who served us looked like she couldn't be bothered and the our bill was slammed down on the table before we'd even finished our meal. Also I was short changed when I paid too. Awful. Avoid.

We sat outside for a bite to eat before we went to the theatre. The weather was beautiful, the food was really good but the best part of the whole experience was our server Jason. He was so approachable and friendly, nothing was too much trouble, he was so informative about the food, drinks & area. He put me and my friend at ease and I would definitely return.

Great time at Zizzi where my wife and I just dropped in for a quick drink. Jason was so brilliant and friendly with us, we decided to stay and eat. He arranged a table for two when it was really busy. Food was really enjoyable and staff were lovely. I had Pork and wife had risotto, brownie and we enjoyed beer and sparkling wine - Defo recommend

Really enjoyed the food and atmosphere

Food was lovely and staff were really friendly.

Delicious Gluten Free menu. Staff very kindly ran after me after I left my shopping bag at my table - thanks again!

The food was average and the service wasn't particularly good. Lots of staff milling around and looking like they would rather be somewhere else, whilst the manager ran around trying to serve everyone at once. My pregnant wife ordered fries and received calamari instead, luckily she noticed prior to eating them. The manager did issue us with a bowl of fries and took them off the bill. Really underwhelming experience all around.

Upon entry we were straight away informed that there would be no pizza unless we wanted to wait an hour, and that there would be no chips for the whole evening. Really slow service, felt at times as though we were being deliberately ignored. My girlfriend’s dinner had a hair in it. We overheard a waitress ask a customer how much they were going to tip which we felt was very unprofessional (especially considering the service). Thankfully they didn’t ask us this - the answer would have been 0! Food (bar the hair) was very tasty in fairness, it’s a shame that it was let down by the service.

Been to Zizzi in Newcastle so thought would try Liverpool! Great food and service fantastic! Was torrential rain so couldn't eat outside but Liverpool One is fabulous location. Definitely be back!

Lovely waiter, great price when using the taste card and for the 2 for 1 cocktails which are lovely!

Food and service was amazing. Was unimpressed with our experience in Manchester previously so was planning to go elsewhere however after thoroughly enjoying our meal in Liverpool we'll definitely be returning again. Both starter and main course was cooked to perfection and full of flavour! Even managed to get one main and a starter taken off the bill with the zillionaire club discount. Very impressed, would highly recommend!

Lovely meal with friends at Liverpool one today

Lovely meal, fantastic service friendly staff, Stefano was so helpful and friendly.

Family of 5 visited Zizzi whilst we were on our little city break. Having visited the Zizzi in York & Leeds we knew it would be a good banker as it never has disappointed. What a mistake. They had sold out of pizza dough (it was 17.00) we were told it would be another hour and half until they got some more. So we didn’t let it phase us and ordered other mains. On receipt of our food, other diners were receiving pizza! I asked why this was the case and the waiter couldn’t answer. Really disappointed with the overall experience and cost a fortune to boot.

Great place for lunch after a long morning of shopping 🛍😋 We had the carbonara and kids spaghetti bolognaise, both of which were delicious! Prices are fair and service was great 👍

Oh dear….. waited a while to be seated despite restaurant being quite empty. Had to wait some time for order to be taken and a repeat order of drinks was quite a challenge to place. Had a train to catch and so ended up having to get up and ask a member of staff to take my payment. Such a shame as food was lovely. Altogether a very disappointing experience.

Amazing food and friendly staff couldn’t have asked for a better evening 😁

Absolutely amazing pizza, I had the sticky pig and my wife had a pasta dish. Service was friendly and efficient. Would highly recommend.

Visited Liverpool with family and pre-booked Zizzis as we've always have had a good experience in our home town. However this Zizzi's experience was full of failings. One of the pizzas we received was nearly cold, chips were highly done as were the pizzas which we struggle to cut through. No-one checked we were happy with the food we had. Waitress basically asked us to clear the table for her asking us to stack the plates and pass them down the table to her. Asked for more drinks and had to ask another member of staff to get them they took so long to arrive. Items missing from the dessert menu and then they brought me the wrong dessert, chocolate brownie (waiter saying 'why do they keep doing this today?') exchange for the chocolate ice cream sundae by putting the brownie desert into a child's silver bowl and adding cream and two cone half's filled with sauce! Not the dessert I ordered at all! Had to ask for the bill which was given and had to ask for adjustments to be made (a perk and a free dessert) each time waiting a very long time for the waitress to come back to us. I thought I'd called her over once but she ignored my hand in the air and went to the next table dealt with them and didn't return. Finally had enough when she was stood chatting at the bar while we were sat waiting to pay for the second time. Had to actually get up and fetch her. Told her that we didn't want to pay the optional service charge (because of the poor service) and she said that was fine. She did what she needed to with the card machine then took the credit card and put it in the machine for us to put our PIN in. We didn't see the amount but checked the bank the following morning and she has added the service charge. The restaurant wasn't busy, all upstairs was shut off. The table next to us also had issues with the same waitress, who couldn't put a code in and didn't seek help from other staff. The customers actually called another member of staff over. They also kept taking her phone to the till without asking which I wasn't happy about. Thank goodness I don't live near! It has put me off returning to my local restaurant unfortunately.

Food and drinks are always lovely when we visit. Friendly staff and fast service. Definitely recommend the lemon drizzle martini! 🍋 Lots of veggie options available, my lasagna was lovely! And a free garlic bread for using the app!

We had a lovely meal and a lovely evening. Jason and Zoe were friendly and attentive and made us all feel welcome - thanks especially for being so great with our extremely inquisitive and garrulous son! Service was fast too. Highly recommended!

Very friendly service by all (especially Jason)

Great service and the waitress even let us know about the rewards app so that the garlic bread we ordered would be free. Got the creamy chicken and mushroom pasta which wasn't very flavoursome but was not bad. Peroni glasses being ice cold were a nice touch, especially on a hot day.

Unfortunately our experience of zizi liverpool wasn't a great one! Food was worth 3/4 stars but we didn't get a drink for 40 minutes, told mains would be 20 minutes after starters after us asking not to hold them as we were travelling and needed to get away. Starters came 1 hour later, mains 40 after that then no one asked how the meal was, if we needed anything else or took the plates. We were offered a 20% discount even though we had to leave our desserts as we had no time to finish so the 20% only covered them. 2 hours later we left unhappy. Shame as the food was actually OK, if it wasn't I would have refused to pay. To experience that and to get nothing for the experience is massively disappointing.

Food was good, service was great 👍🏻

The restaurant is massively understaffed. The waiting staff seemed to be doing the best they could but just couldn't keep up. Food was lovely but arrived at different timea and we opted against desserts as we suspected we'd be waiting another hour.

Lugar muy agradable y bonito, son muy rápidos y los camareros atentos. Por lo que hace a la comida, es la ración justa, no te vas con hambre ni tampoco te vas lleno hasta arriba.

Food arrived cold. Fries stuck together in a cold ball. Pizzas cold. Garlic bread had more garlic than bread and was cold. Multiple pasta orders either cold or missing. After contacting restaurant was told it’s Ubers problem and fault. Zizi normaly good elsewhere but this restaurant are horrific. I’d sooner eat a pot noodle off a toilet than what they served tonight.

Food was amazing service was brilliant also

Service was horrendous. The restaurant was dirty with tables being the worst and the floor next. People on a table near us complained about it as their table was covered in crumbs/bits of food.

Stefano was just perfect! Great service!

Hannah was so welcoming and friendly and also suggested some good dishes which were great.

Excellent service from Richard and the rest of the team

Aaron was epic. What a grand chap 🇮🇪 Thank you

We had a lovely meal here. Stefano is a great waiter who was very accommodating, making sure that the food was exactly as we had asked with our personal changes. We will eat at Zizzi again!

Excellent service, all staff were very attentive, kind and helpful. I am very grateful for all they did to cater for my dairy allergy. I felt reassured by their efforts to advise me on what dishes were dairy free. A very tasty meal and enjoyable experience. Thank you very much!

Food was delicious and staff very efficient friendly and informative.

Lovely Sunday lunch with friends. Service was brilliant, very attentive and polite staff. Everyone including the children well looked after. Varied menu choice meant everyone was catered for. Don't usually have a dessert but loved the Lemon Meringue Sundae. Special thanks again to the lovely staff for ensuring we had a great afternoon.

Fantastic place, great customer service everything we ate was delicious. Only stayed in Liverpool for 4days but went there twice. Will definitely be going there next time in Liverpool

Servers were all lovely and friendly and attentive. Portion sizes seemed bit different for various dishes - my salad massive in comparison to the noodle dish which seemed much smaller. Hoped to sit outside as was hot eve but they'd stopped serving outside. Bit noisy inside but we had an enjoyable meal.

Staff couldn’t do more. Really great place for food in a great location. Nothing too much effort for the staff, especially with the children

food amazing , just about small portions

I expected the risotto to be soft and creamy but the texture of the rice was not authentic enough. The calamari was tender enough but lack of some seasoning otherwise the meal was reasonable.

Great food, but two hours after ordering drinks on arrival we were offered dessert. By which time the toddler was well and truly fed up. Also we were at the table by the window, when turned round as niece had become agitated the was a dog sat in the booth next to us! The poor girl is not a dog fan not to mention dogs in a restaurant

The food was delicious the staff very friendly but the service was SLOW. It took 2 hours from ordering drinks and mains to getting a dessert and our nearly 2 year old boy was starting to get rather fed up and wanted to be off

Seriously avoid this place at all cost! Can't even do a simple job of cooking a garlic bread with cheese without burning it. Went for the chorizo carbonara and it barely has any chorizo in it, tasted very bland no taste to it what so ever we had to ask for cheese just to make it edible. Service from the waitresses was diabolical, trying to ask for the cheese took us over 10 minutes due to them being on their phones. Waited 25 minutes after our food for the bill, we had to go up to the till ourselves because they were so lazy about it. l noticed the walls and down the bottom of the booth was absolutely filthy. Management needs to sort this out, if this was my place I'd be absolutely furious and I wouldn't open until it improved

Daughter disappointed as her favourite pasta crisps were sold out 😢 Decided to try out the three specials. Meatballs were tasty, Salmon in lemon sauce was a bit dry and the pasta was really thick, lemon Eton mess sundae was ok.

We ordered the Sicilian Salmon, Risoto, Linguine with Spicy Prawns and Lasagna Bolognese and it was all delicious. Stefano attended to us and was very attentive and pleasant. He gave us very good recommendations.

A fantasic Experience at the Zizzi ❤ had to book at table with an hour wait came back after a bit more family shopping 🛍 so brilliant location for shoppers . The inside table was ready for us and we ordered 3 pizzas with drinks the service and food was top notch as Always and there was a Great Atmosphere both inside and out !! Very covid safe would recommend this place to anyone who loves any Italian food this place is as good as the Trafford Centre Zizzi ❤❤👌👍🍷🍾🥂 UPDATE had another Amazing meal here again yesterday the new Nudja chips are to die for along with the rest of the food ,the service again was brilliant and Our server Craig also informed us that with our taste card we could get a by one get one free on the starters and Main course so we got over £20 of our bill 👍👍❤❤🍷🍾🍾🥂🍕🍝🍕🍕

Unfortunately, the Zizzi restaurant in Liverpool is very, very bad, unlike London, Edinburgh and Manchester, where I ordered Alfredo pasta with white sauce. The waitress told me that all the pastas contain pork, and I told her that I always order it in all parts of England. She said, “There is none. Would you like to go out?” I asked for a Caesar salad, but they did not include chicken, and it was very, very bad. Unfortunately, the restaurant is not good in Liverpool because the staff is not welcoming to Arabs, especially Muslims, and is strongly racist

Very poor meal but Paige totally improved our experience. Food was served cold and the carbonara was served without a sauce. Paige took the food away and had it cooked again. She took on our feedback and understood our disappointment. She did not charge us and we asked for her name and said we wanted to give her a good review. For a young member of staff at her level as assistant manager she made an extremely good impression and will go far in her customer facing role as she has the right skills and attitude.

“Manager” was lazy and unhelpful, walked away from us while we were asking a question. Had to ask multiple times for cheese but the waitress wouldn’t give it to us and walked off. Told to order online but dish we wanted (on the outside and inside menu) wasn’t there so asked to order in person and lazy manager walked off. Finally told they didn’t have the dish. Given the wrong bill, asked about it and we were dismissed. Manager also kept shouting across the restaurant!

Came in before my friends bday, Jason made the meal so lovely, can’t’ thank him enough will return just for him!!!

Had a lovely meal! Jason was so attentive and welcoming! He really added to our experience and made our friend have a lovely birthday! Hope he gets the recognition he deserves

Didn't get a chance to taste the food as we left due to the terrible service.

Was told to come back when I arrived as I was 10 minutes early in the rain. No lemonade, no desert spoons, long waits between courses and the bill was completely wrong. When we told the waitress about the bill, she ignored it and started serving someone else. Every zizzi we go to, there is a problem. Not good...

Very warm welcome. Garlic bread starter was lovely. My pasta dish was nearly cold, plate was sticky underneath & sauce was splattered around the edge, but staff did bring a fresh one which was lovely. Husbands spag Bol was very lacking of beef. We played hunt the mince. He said it was tasty though. Shame he had to eat his on his own then I had to do the same. Over all a little disappointing.

Quickly seated an served by Jason. Nothing was a problem to him. Full of smiles an positivity. Would recommend 100% Gorgeous sunny day with a bottle of wine an favourites board to share ❤️

Terrible service, took nearly an hour to receive our starters when the restaurant was half empty. Main courses took ages too, to the point where we had to ask the waitress where they were. While we were waiting, we noticed 2 meals had just been left on the side in the kitchen for over 15 mins. As it turns out, they were our meals. As expected, when they were brought over, both meals were completely cold. Can't really blame the chef, it seemed more that the waitress had just forgotten about them? We noticed the table next to us sent back their main for the same reason too, saying it was freezing cold. They had to wait around 20 mins for a replacement after sending it back. Very disappointed considering it cost nearly 60 quid for 1 starter, 2 mains and 1 drink each.

Lovely staff, made us very welcome & squeezed us in with no booking.

Server forgot to input our order.

Staff soo rude and unprofessional. Servers attitude absolutely stank.