Pizza Pan Frodsham in Cheshire West and Chester

Pity can’t give 0 stars.Waited an hour for food.Kept thinking taking along time.Checked doorbell camera to see that they had attempted delivery but never rang the bell.BELL IS THERE AS YOU CAN’T HEAR A KNOCK.Rang to explain and was told very abruptly that food wasn’t going to be delivered.Have used pizza pan for years as local but will be giving business to another establishment from now on. RUDE

Burger was 10/10 - proper burger! Pizza was hit or miss and kids meal was fine. But would return, very satisfied

I ordered online, we ordered a mixed kebab. It arrived over an hour after it was cold, no way would I ever order from here again. I called to see where it was to be told its on its way, 15 minutes later it arrived, awful food burnt chicken and very dry donner meat. Never again £16

I have never received my food must been delivered else were

Food took over 2 hours to arrive on a weeknight. I live 5 minutes away. I got no apology when I called to find out where my food was. The chips here used to be really good but recently they've really gone downhill- when they arrived they tasted like ones you'd get at a bowling alley (old and reheated and greasy) I'm really disappointed.

I've been a regular there since dinosaurs roamed the earth, but their recent changes have me scratching my head harder than a cat with an itch. So get this: they've put a lockdown on modifications! No more removing the sheesh from the mixed grill, like it's some kind of sacred ritual. And forget about paying extra for chicken in your calzone – apparently, that's as acceptable as wearing socks with sandals at a beach party. And get this, they're being stingy with the chicken now, too! It's like they're rationing poultry in a world overrun by vegans. Farewell, Pizza Pan; you've given me more laughs than toppings, but it's time to find a pizza joint that doesn't take itself so seriously.

we always order using their website and tip online as we don't carry or keep cash in the house only to be informed that delivery drivers no not get any of the tips submitted via the website I I have just gone on again to check the website it clearly states TIP YOUR DRIVER ! Ripping off your staff is diabolical

Cancelled our takeaway with no real reason. Said they didn’t deliver to us however they did 3 days ago? Really rude on the phone

"Gourmet pizza" was delicious. And huge. Pizza was ready on time and staff super nice. Recommended.

Unfortunately the good was cold and not what we expected. Today we ordered pizza and it was cold on delivery. Their attitude when pointed out was poor.unacceptable and sadly we will not order again

Food: The food is very nice warm and fresh but be carful because if you eat to much ur toilet wont forgive you Service: Its only half an hour for me which isnt that long and staff are always willing to talk and have a nice chat. Atmosphere: Very clean big and smells nice

Food is amazing , best pizzas around .

Our meals were really nice! Delivered on time and so tasty. Thank you!

Prompt delivery. Very good vegetarian pizza. Highly recommended.

Food says delivered but isn’t here

Hour and half wait for not so good food Top taste in Frodsham is far better

Without being unfair, I have eaten and spent alot of Money with this takeaway over the past few years, and everytime the food arrives, I say to myself, Why? 1. It's Overpriced 2. It's Always late 3. Food arrives barely warm. Things are going to change after tonight's final order! THE END

Absolute diabolical hole stay well clear not interested in customers atall apart from the money app didn't mention cheese on king burger came with cheese told to busy to do anything about it so £8 wasted stay well clear

Crispy chicken and wasn’t cut properly and looked like it had been thrown around before arriving to us

Great service, the driver even came down to our pod in the glamping bit.

Shocking ordered large kebabs thought they’d sent us child portions nothing was hot and chips were soggy like they’d been cooked 25 minutes before the rest of the food was ready. Never again.

Visited this evening & they tried to sell us cold food & the counter “assistant” was incredibly rude & dismissive of the situation. We ended up with a refund, because the rude “assistant” refused to re- make our order, after he’d just left it sitting on the side for 20mins!! He then just waved his hands dismissively, in my husband’s face! I suspect this place has had a recent takeover, as it was a completely different team to normal. The previous team were lovely & so it’s a shame if they’re gone! Another business ruined due to rude & incompetent staff. Never again, horrendous!

Unfortunately a few things went wrong! Got home to fine we hadn’t been given our garlic bread and bottle of drink, we had been given a can. We ordered 10 nuggets and got 9, ordered a donner naan and made a comment in the order to have salad and Mayo on it but it came with just meat in it. Not a great experience

Awful food and was missing my order

Very tasty food and fast service

Food was good & hot, could've had some salad on the kebab though.

Great food and prepared within 20 minutes will definitely order again

Great pizza, must remember to order the smaller one as very filling.

I cannot believe how small the large kebabs are and the price of them! We ordered 2 large kebabs and hardly any salad whatsoever and the smallest bit of meat which was burnt!! A real disappointment !!!!

Delivery drivers in my opinion shouldn’t be ringing a doorbell bell and just leaving the food on the floor and virtually running back to their cars. No customer service or interaction, food dumped on my doorstep is not acceptable

You sent a cheese pizza not a ham and pineapple

Brilliant customer service, great hot food and fast delivery. Will be ordering again.

They actually deliver to Elton (CH2) We had pizzas. And they were great. We can definately recommend

Just had delivered a shish kebab and pizza from here. The shish kebab was an utter disappointment- it turned up cold, although wrapped in foil, half the pitta bread was literally rock hard and inedible, as for the lamb supposedly contained in this kebab, well there were 5 skinny tiny little pieces all drowned in mayo. Really poor value for money, infact I would go as far to say I feel ripped off! Beware

Pizza was really good. Chicken burger was extremely dry with no sauce and salad

Quality of food lacked any care to ensure customers would get what they pay for, if they had more competitors locally, they wouldn't stand a chance of getting away with it!

Loved the pizza. Will order again.

Never again. Rude on the phone. That on top of a 2 hour wait. Not the first time we've had problems

Delicious carnivore pizza and cheesey garlic bread with mushrooms. Lovely food. Polite staff. Fast delivery.

Cold pizza delivered and left on floor outside next door neighbours door. My complaint to the delivery driver was met with a cocky I know best attitude. Will not be ordering again.

The drink was warm and pizza and chips were cold the chicken was dry

Amazing pizzas! the food always arrive warm. Amazing costumer service

Rang, very rude staff member on the phone. He put the phone down on me. Once the good eventually arrived it was soggy and I just binned it as wasn't nice at all. I guess you get what you pay for though!

Food was tasty but the burgers themselves were massively over cooked , also thought the chips tasted like old oil

Ordered a double chicken burger, been cooked for a while. Also ordered chicken nuggets, burnt when they arrived. Ive ordered pizzas before now and there hasn't been a problem!!!

I have ordered twice now. I'm out in Kingsley so it's a bit of track for them, but both times the food has arrived within 30 mins and was nice and warm. And most importantly, delicious 😋

Wish i could put no stars. Pretended the driver called us when they didnt show up. Was rude on the phone. Tried telling us we gave the wrong post code. Then told us we had to pay more for delivery. Worst place i have ever dealt with in my life. Should not be a business with the attitude they have.

Garlic bread stuffed crust was unreal. Didnt get many chips though.

Meat and chips usually nice and fresh, went on Friday not very nice, in to much of a rush to get rid of you, dont listen to what you order properly

Rang to confirm if burgers came with chips as we dont usually order out. Got told they did on the phone so never ordered any extra. Then received the order there was no chips, I rang them to find out why and got nothing but rude attitude and a bad temper. Will not be ordering from there again!

The food was stone cold when it arrived, my doner kebab was crunchy and the halloumi fries were black (I wish I could upload a picture to show!!) absolutely vile and will not be ordering from here again. So disappointed.

Food was good and hot, delivery was only slightly late however this was not a problem.

Very delicious and being early wasn't an issue but more of a nice surprise

Lovely food delivered quickly. Food was fresh and hot. Very polite delivery driver

Kebab-meat was cold in parts, tough and chewy.

We have used Pizza Pan for takeaways for about 10 years now and have always found the food to be lovely and the service great. Thank you Pizza pan for years of great food.

Terrible service!! Food never turned up, waited over 3 hours to be told it’s on route. Then told it’s been left on the step, we live in a block of flats the notes say to ring bell and leave on step. How are we supposed to know food has been left on the step in a block of flats!! Rang up to say forget the order and was told never to order from here again terrible attitude and disgusting service!! Wouldn’t recommend or use this place again!!!

We had no contact when the delivery came they left it outside for us even though the app told us it was still getting prepared in store. No one to call us to say it was there and was left so anybody could have got it. Not a happy happy

Had broken down on Weston Point Expressway delivered to the hard shoulder the most gorgeous tasting seafood pizza with a beautiful soft fresh pizza base and some spicy chicken wings. The guy who delivered done a brilliant job finding cant fault anything with the food or service I received.

Great jus swerve the vegan menu 🤭

Me and my partner are exempt from wearing masks. Was asked if we had exemption cards, explained we don’t have them and according to the gov uk website it’s a personal choice whether you have one or not and also whether you show it or not. The man behind the counter was very rude and said “you can show me the gov website all you want it doesn’t matter to me, I’m exempt and I still have a card”. Then said “Well I’m not serving you then” even though if you see the picture attached it states “Carrying an exemption card is not required by law”. The worst thing is it was a delivery driver that was so rude to myself and my partner so now the staff in the actual takeaway have lost out on money and future custom.

This place is going down hill. We have asked numerous times for more salad as the tiny amount they put on is ridiculous. They just ignore you. Finally last night not having a menu at hand I rang to ask if they do Kofte kebabs and was rudely answered with " don't ring, look at our menu and you will see we don't do it" We won't be going again.

it was cold donner meat was crunchy

Food was good but really disappointed in the offer that they have which was not fulfilled. Theres an offer of a free garlic pizza bread when spending over £20. We ordered the Nutella Calzone to top our order up to £20 & the pizza bread never came. We called the shop & they said they don’t do that offer anymore. That’s fine but please remove it from your Just Eat page. It’s annoying that we bought a chocolate pizza for the garlic bread when we wanted a garlic bread regardless. Had the offer not been on the top of the Just Eat page we would not have ordered the chocolate pizza. Please review your page or fulfil the offers you are advertising.

This place usually offers excellent service, however I was really disappointed tonight when my order took nearly 2 hours to arrive. I phoned the restaurant twice, to be told both times it would be "there in a minute". Which it wasn't either time. Really disappointed.

So, after entering the shop and ordering the staff were a little rude and unhelpful when wanting to change items on the menu. We were barked at, only two in the shop at once, totally understand if the signs were clear and the processes. We appreciate COVID working practices but 1 out of four staff with masks on ! Hope the food is better than the customer service.

Visited on a Saturday evening such a shame this once great takeaway takes a dip every time it has a new manager. I was told off for wearing a mask by the guy serving because he couldn’t understand me, then I was over charged and was growled at when I mentioned it, to add insult to injury I was given 50p of the 80p owed and waved away!! the other four customers were all maskless!! The takeaway still refuses to take card payments..very very disappointed 😔

Best Pizzas in Helsby and Frodsham!

Food was fabulous, piping hot. I would definitely recommend.

Outstanding service 10/10 staff

Far from the best kebab I've ever had

Was meant to come with chips but none to be seen

We ordered over £20 worth of food to make sure we got the free garlic bread, unfortunately we never received it, the delivery driver banged on the door left the food and left, by the time we got to the door ge was nowhere to be seen so we couldn't question where it was, it was so late the phone didnt get answered either. I ordered a large pot of garlic mayo but only a small one was delivered. The food was amazing and the driver could have kept the garlic bread or accidentally left it in his car, hopefully this will be sorted.

Asked for the food to be delivered ASAP and it was 10 minutes early which was a bonus. Only thing I could fault was the chips were a bit hard but the pizza and garlic bread were amazing! Definitely buy again. Plus decent prices

Food was excellent 5* but i added extra to the order to spend £20 for the free garlic bread but didn’t receive it? Otherwise i would have ordered one myself.

Fantastic on time and lovely will not forget you guys continued this service during these hard times

everything was alright but I ordered a burger completely plain and it came smothered in cheese

Forgot my little boys chocolate milkshake

Great food and lovely communication as we were located at lady hayes camping site food was on time and lovely

Great kebabs, great pizza what more could you want.

Food was amazing and delivered early, driver went well out of his way to actually hand it to us in the hot tub (lady Heyes). So sound.

Food was so over cooked literally frazzled everything, only good thing was that they delivered to lady heyes

Excellent food, delivery staff always friendly too !

Ordered to Lady Heyes! Great food! Arrived early! Really friendly service! Would recommend!

Food was lovely, we are staying at lady heyes and the service was so fast, delivery driver was very polite! Would definitely recommend

Wasn’t even delivered. Rubbish customer service

Yummy & fresh food. Friendly delivery staff.

Food was all good, but missed the order of chips with the popcorn chicken

Food is freezing usually good from here

A big Thank You to the driver, very friendly guy. He managed to find my house quickly, it is not the easiest to find as I live on the bypass.

I ordered the food it got accepted and it still hasn't come and it's delivery time was 10:55 it is now 11:30 and the restant is now close really disappointed I order here all the time and had no problems

The food was awful. We ordered boneless box meal and chicken wings etc over cooked and burnt. Called restaurant and never even offered to refund or replace.

Great customer service, always fresh and hot food.

Awful! Customer service terrible!

we ordered to our pod at lady heyes camp site, I couldn't have been more impressed. The food was early and delivered straight to our pod. The pizzas themselves were one of the best weve ever had. will be ordering again next time were at the campsite!

The chicken was really dry but all the food was cold

My Gourment Pizza was top quality. The best pizza I have had in years.

Food taste and texture was not good. Hardly any chilli sauce. Chicken over cooked. Delivery time was good and the dude that delivered it was polite.

Clean, fast and staff really nice.

5 min late lol but food wos very nice ty