Based on 921 opinions finded in 2 websites
Based on 921 opinions finded in 2 websites
Nº 285 in 541 in Cherwell
Opinions
We had a wonderful experience thanks to our Alice waitress. She was incredibly friendly and attentive, making us feel welcome from the moment we arrived. Her warm demeanor and excellent service truly made our visit enjoyable. We highly appreciate her kindness and professionalism! Thank you Alice.
Iwona Pilch . 2024-10-19
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We had the new hand crafted Pizza which was lovely and the service was brilliant. Thank you, Emily :-)
Mark Lester . 2024-10-18
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Friendly staff and lovely manager Emily, very clean environment and fast service. And food is amazing!!!
Hannah Cambray18 . 2024-10-18
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Very friendly staff, Emily served us and she was great. Food is always very nice too! 🍕
Jack Collins . 2024-10-18
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Excellent service and wonderful food
Antony Davis . 2024-10-18
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Abbie was fantastic. Great food and great service.
Joanne White . 2024-10-17
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Popped in for some food tonight -a wet, cold October evening. Alice showed us to our table. I asked if i could order food via a waitress rather than an app as i find it so impersonal. No problem. Our order was taken promptly by the floor manager, paid for and served up in record time. Salad bar was delicious, pizzas and chicken were hot and tasty. All served by friendly helpful staff.Toilets were clean. Really could not fault our visit. Thank you .
Lynda Cooper . 2024-10-16
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Hadn't been for a deep pizza for ages. So thought it was time to go and have one. Upon arriving the person on the door was very polite and friendly, showed us to a table. We ordered via the QR code, this was very easy. The person who showed us to the table, brought us over bowls and glasses. So off we went to the buffet for pizza and salad. The salad was fresh with no browning on the lettuce ends, with the pizza's you had a choice of 7 pizzas, we took our plates from the dispenser which were cold, once we loaded 3 different pizza slices on the plate and walked back to our table and started eating the last piece of pizza wasn't that hot just Luke warm (also the air conditioning was chilly), shame as the pizza was tasty, went back up for second's and there were putting out some thin based pizzas, these were very tasty too. So overall I enjoyed my pizza, so the big question, would I go back? Yes I would
Andy Stratford . 2024-10-15
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Tyreece is a star. Very helpful and kind. Good food freshly made, clean, great facilities and WiFi.
Ruth Davies . 2024-10-15
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I found it easy to place my order using my mobile device. However, I encountered issues when we needed utensils, napkins, and other items, as no workers were readily available. The ice cream station requires more attention to ensure that condiments and the machine are always adequately stocked. During our visit, the ice cream machine was empty, and I had to seek out a worker to refill it and to request basic condiments that needed replacement, as popular selections were empty on the counter. The sprinkles required to be refilled, and the ice cream counter was messy with spilled sprinkles and sticky syrup topping. The workers were not effectively keeping up with buffet refills promptly, and the empty pizza trays resulted in a limited selection. The ice cream station also needed significant cleaning. Additionally, the pizzas for the buffet were slow to come out, and there were no stuffed cheese or cheese bites available as part of the buffet. For the price of the adult premium buffet, it would be beneficial to have a quick pace of cooked pizzas ready and all pizza selections available. I believe that Pizza Hut could improve the quality of their customer service by providing better training to their employees. I felt that the workers were not readily available when customers needed assistance. It would be more beneficial to invest in the new service robots or better management required to hire individuals who take pride in their work and provide better customer service than the humans presently working who showcase no professionalism nor pride in their quality of service as a Pizza Hut worker. Being short staff is no excuse for poor service. Improvements necessary. Good luck.
N B . 2024-10-14
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Visit pizza hut in banbury and great service as usual. We were served by Alice and she was great, the entire team was fab. Pleasant experience as always.
Vishal Thanki . 2024-10-12
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Emily was super helpful with explaining how the ordering process was, food was fantastic lots of option for everyone.
Nathanael . 2024-10-12
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Jack was very helpful and attentive. Nothing was too much trouble and he went out of his way to ensure our daughter who was celebrating her birthday felt very special. Thanks Jack 🌟
Luke Harrison . 2024-10-10
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Overall really good, £24 got me a salad bowl, pizza, side, dessert and unlimited drink on the meal deal, I enjoyed the food, Tyreese was our waiter who looked after us and was a delight.
Brandon Elsdon-Bird . 2024-10-09
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A quick lunchtime meal: vegetarian sour- dough pizza with salad at Banbury Pizza Hut. Very friendly welcoming staff (thank you Annie and Abbey). Tasty food and very fresh salad. Great!!
Anne Allen . 2024-10-08
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I went to the unlimited buffet with my wife and daughter for lunch, and Annie and abbey were amazing helped us with everything. The service was brilliant. Hightly recommend. Thanks again will be back
Chris Rouse . 2024-10-08
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We where served by a wonderful waitress Aime, she was very patient with us, was great with my little lad, offered to help with the ordering app, very in tune to our needs; brought over a box for our leftovers just as we where about to ask for one, she and her manager where great at hiding the birthday and great timing with it. All around great service. Thank you Aime!
Emma Turvey . 2024-10-07
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Aime did an amazing job! We would definitely recommend.
Ole Norman . 2024-10-04
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Such a warm welcome, great energy and great service. Popped in for the lunch Buffett and everything was fresh and our waitress Aime was fun, friendly and attentive! Will be back!!
Davinia Robinson . 2024-10-03
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Dawn & Alicia were amazing, thank you.
Freya Chapman . 2024-10-03
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Even though it was quiet it was still really lovely. Food and service were amazing and we left so stuffed we were almost unable to walk. Really happy with our visit
Lauren Tanner . 2024-10-02
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Lovely service with a smile from both Emily and Abbey today in Banbury! They asked us what we would like on the buffet and even told us when it was ready!
Jennifer Rose Woodford . 2024-09-30
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Visited on the 21st Sep. The last few visits had been pretty bad prior tbh, but my son likes it so we go every so often. Anyway on this occasion things seemed to have improved a lot. Food was generally nice all around as well. Thanks to Lauren for looking after us very well. One extra comment is that the gratings between the tables could do with a clean as they're covered in fluff.
Jason Carpenter . 2024-09-30
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Excellent service from Alice and the team, very helpful and great with the kids
Adam Boother . 2024-09-28
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Lovely lunch out. Buffet was nice and good value for money. Alice served us and she was brilliant 👏
Claire Collins . 2024-09-28
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Tyreese our waiter was so lovely! Very welcoming!
jade smith . 2024-09-26
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Quick service through out the whole meal as well as good customer service the food was great and was able to take what we didn’t eat home
Sinead Mclaren . 2024-09-26
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45 minutes late, pizza was cold, limp and tasteless. Will never use Pizza Hut again.
Richard . 2024-09-25
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Came in for a lunchtime buffet. As always, food choice was good, buffet pizzas nice and hot, salad bar looking fresh and well stocked. Annie was welcoming and friendly.
j9nk8 abc123 . 2024-09-24
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Absolutely lovely place, Annie is a legend!!! 😛😛
Joshua “Josh” Carr . 2024-09-24
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Aime was a great waitress with excellent service and made us feel very welcome. It’s got so much better since she started working there!
scott jones . 2024-09-23
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Loved our visit to Pizza Hut, amazing pizza and at great prices. What made the visit even more memorable was the excellent customer service provided by Dan. From the moment we walked in, Dan was friendly, attentive, and went above and beyond to make sure we had everything we needed. He took the time to recommend some of the best options on the menu and checked in regularly to ensure we were enjoying our meal without being intrusive. Dan’s welcoming attitude and genuine care for his customers truly elevated the entire experience. If you're in Banbury and craving some top-tier pizza with exceptional service, this is definitely the place to go!
Brandon Bates . 2024-09-20
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We have brought our granddaughter out for lunch & the food was wonderful & staff extremely helpful Thank you very much xxxx🙏
Debbie Turner . 2024-09-20
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Aine so helpful. Even helping an old man use the app.
Alan . 2024-09-20
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Had a fantastic experience today when the wife & I decided to pop down for some great food as always. We were greeted at the door with a smile by our waitress Aime who not only helped us get our order sorted on the website but answered any questions we had every step of the way. Very attentive & helpful & would definitely recommend coming here!
Chris Jung . 2024-09-20
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We came for the buffet, food was tasty as always and good value for money. Waitress Aime was great, very helpful and pleasant. Have just marked service down slightly as it’s all gone electronic now so there is less service and interaction with the servers which is a shame.
Becky Thomas . 2024-09-19
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Respectful and polite delivery guy
Gladys . 2024-09-19
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Service was great Aime was most helpful and made us at home thank you Aime
john bramble . 2024-09-19
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Really tasty food, friendly staff. Excellent value for money.
Mark . 2024-09-18
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⭐️⭐️⭐️⭐️⭐️PERFECTION Recently, I took my family of 8 to Pizza Hut for my 2 year olds birthday and had exceptional service from our waitress Nicole and manager, Leanne. From the minute we walked in Nicole was incredibly friendly and attentive and made sure our table had extra cutlery since there’s so many of us lol😆! It felt almost instant after we ordered online, that we recieved our drinks and she was checking in to make sure that we had everything we needed throughout the time there.
liv . 2024-09-18
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Great host and great food!! The lunch buffet is great value for money.
Beth Trinder . 2024-09-18
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Nicole was an absolute star going above and beyond to make sure my daughter had a lovely time for her birthday!
Jennifer Evans . 2024-09-17
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Great food and service from Jade and Nicole. Best Pizza Hut I have been too
Helene Beresford . 2024-09-17
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Recently went in to visit on my way back home from London and found that the Manager of the Coventry Pizza Hut seems to be working here now! The Coventry restaurant has been great for some time now so no surprise that the service and food was consistent with my usual
Harry Barnes . 2024-09-17
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Jade and Nicole made our experience at Pizza Hut fabulous. Would highly recommend a visit, probably the best Pizza Hut around.
Nick Cox . 2024-09-17
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Nicole was great and helpful, food was lovely as always
Toni Dann . 2024-09-16
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Great service and the buffet had loads of choice. Restaurant was clean and busy which was great to see
lisa loves prettythings . 2024-09-15
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Staff are extremely lovely. Food was perfect as usual.
Georgia Fullard . 2024-09-15
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Dan was a fantastic manager. So helpful and happy. Goes beyond helpful with being gluten intolerant Delicious food, great service and friendly team.
Samantha Hanley . 2024-09-15
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Great time at Pizzahut Banbury. Friendly and attentive staff.
Jennifer Brookfield . 2024-09-15
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Fantastic service - had a great meal with my wife and 2 daughters. Really friendly atmosphere, staff were welcoming and accommodating. My girls loved their experience here especially.
Joe Chitty . 2024-09-14
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Brilliant service, all the staff was friendly and polite. Site was clean and food was hot and amazing
sanjiv mann . 2024-09-14
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Such helpful staff. Dan has been a true star tending to the many needs of the 6 kids (not all mine we came with. Thank you
Ruth Faulkner . 2024-09-14
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Everything was fantastic, food was lovely, staff were fantastic
Alan Cutler . 2024-09-02
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On a lovely summer evening I went to pizza Hut never went there before. I felt the menu was very limited mostly pizza I thought there could be more opinions like burgers, pasta, sausage rolls, Etc it was good BUT I was sad because there was only pizza
Alfie Acock . 2024-08-28
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Service, friendly and approachable. Makes all the difference. Food was very nice and lots of choice on buffet which in the past there wasn't, not even basic potato salad sometimes and not enough pizza for the amount of customers, also a nice varied choice. The manager I believe may have been called Jake and our waitress Annie were lovely and friendly. They have really upped their game here.
louisa tostevin . 2024-08-13
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Ambiance and Cleanliness: Upon entering Pizza Hut at Banbury Retail Park, I was immediately struck by the pristine cleanliness and well-organized layout of the restaurant. The atmosphere was welcoming and comfortable, making it an ideal spot for a casual meal with family or friends. Service: The staff at this location were exceptionally friendly and attentive. From the moment we walked in, we were greeted with warm smiles and prompt service. The team was efficient and made sure that our dining experience was smooth and enjoyable. Food Quality: The food at Pizza Hut Banbury exceeded my expectations. The pizzas were freshly made with high-quality ingredients, and the salad bar was well-stocked with a variety of fresh options. The weekend buffet was a highlight, offering a great selection of pizzas, pastas, and salads at a reasonable price. It was a delightful experience to rediscover the flavors of Pizza Hut after an 8-year hiatus. Value for Money: Considering the quality of the food and the excellent service, the prices were very reasonable. The weekend buffet, in particular, offered great value for money, allowing us to enjoy a wide range of dishes without breaking the bank. Overall Experience: My visit to Pizza Hut Banbury Retail Park was a thoroughly enjoyable experience. The combination of a clean and organized environment, friendly staff, and delicious food made it a memorable outing. I highly recommend this location for anyone looking to enjoy a satisfying meal in a pleasant setting. I will definitely be returning soon! Pro Tip: If you’re planning to visit on the weekend, the buffet is a must-try for a great variety of dishes at an affordable price.
I am MAK . 2024-07-27
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Missing corn on The cob and ice cream no contact from the restaurant:(
konrad . 2024-07-26
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Staff are great .food average at best
Mark Astill . 2024-07-21
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Raw chips, raw onion rings, veggie pizza with non cooked veg, Mac n cheese I've tasted better from Aldi but after all this the service was first class esp LaurenF that served us. Last thing, why air-conditioning on, gale force wind where we sat near the fire exit, was nice to leave to warm up at home.
Richard Beaumont . 2024-07-09
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Had an amazing experience today at banbury Pizza Hut. We had the lovely Aston serve us our food. He smiled and ensured we had everything we needed. Would definitely come here again and hope we have him serve us again.
jessica coleman . 2024-06-26
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Ordered online 2 pizzas and 2 cheesey garlic bread. I was told it would be ready in 20 minutes and so it was - they handed my order to me as soon as I got there! So 5 out of 5 for service - excellent! Sadly everything else was not so good..... Cheesy garlic bread was ever so slightly warm, which I could accept - but it wasn't great. The pizzas.... Both of them were completely cold and hard. It wasn't possible to bite through them, I had to hack through them with a knife. Not a pleasant experience for me or my 2 house guests and not at all appetising. I would probably have to say for anyone reading this to try another pizza provider. :(
JSE . 2024-06-22
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I had to chase the delivery driver as they marked this as delivered but hadn’t!! No phone call or even attempted to ring the doorbell. Not impressed
ruth . 2024-06-07
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AFTER EXPERIENCING YOUR VERY RUDE DRIVER YESTERDAY MY NEIGHBOUR HAS JUST FOUND MY ORDER AT THE END OF MY DRIVE. I'M REGISTERED DISABLED AND HOUSEBOUND.
Juliette . 2024-06-07
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The foods ok but the value for money ambience and servoce is non exostant now you have to order everything on an app
Chris Prophet . 2024-06-05
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Good pizza, nice people, clean, tidy place. The whole salad bar is vegan, including all the topping (e.g. bacon bits & croutons) *and* all the dressings, including blue cheese and ranch! (It says so on the allergens list and I verified with an employee.) Several vegan pizza options, including Violife vegan cheese. We had the Vegan Veggie pizza on pan pizza crust, which turned out to be not nearly as oily as the American version, which I was told by a friend who worked at Pizza Hut in the US that they started by dumping 4 cups (!) of oil into the pan. Also, to my US-conditioned taste buds, it needed salt (which was provided at the table). Everything was very good. Bottomless salad was included with the pizza.
Bill Richman . 2024-05-19
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ordered 3 dips didn't recieve them. Pizza was quite light on the cheese!
Lesley . 2024-05-12
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The worst pizza hut I've ever been to. Avoid
Mariusz R . 2024-05-11
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Greasy pizzas. Can't complete with domino's on any level. I'm sorry
John Wick . 2024-05-09
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Great location - great food and service
David Gill . 2024-05-08
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Really disappointed with our visit on Saturday afternoon. Having not been to Pizza Hut for at least ten years, I thought we’d take our 18 month old for a spontaneous bite to eat. There were only two staff serving a pretty full restaurant. We were left standing at the door without being acknowledged for ten minutes on arrival. My child’s dinner was clearly microwaved and arrived 5 mins after the adult meals. It was fridge cold in parts and hot in others. The ice cream factory was out of use. It was just a really poor and expensive (for what it is) experience.
Tom Holtom . 2024-04-30
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Can’t comment on the food because it didn’t arrive but service was not good. Tried to order through the website multiple times and with different cards but it failed every time. I called the restaurant a few times and they provided no solution, I asked if I could order over the phone and said there was nothing they could do as the £10 deal didn’t exist on their till. Wouldn't recommend!
Lucy Dolan . 2024-04-18
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Floor dirty, service was rubbish. 2024 Well first time back here in years not much has changed service bloody awful. No atmosphere. No communication with staff as all ordering done online. I think it will take another 4 years before I come back.
Nolan Wakelin . 2024-03-16
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We loved the original glass tube real neon signs! Especially the red pizza and purple ice cream factory! Food was great and friendly staff for our lunch experience.
Core Event Hire Ltd . 2024-03-11
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Excellent service - Polite, helpful attentive staff.
paul ryman . 2024-03-01
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Was given an estimated delivery time of 1930 which got later and later. Final estimate give was 2016. Food arrived at 2000 and was, without exaggeration, stone cold. Instructions provided for the driver were also completely ignored.
Howard . 2024-02-24
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Horrible serving. We’ve been waiting 45 minutes just for a dessert, they give it to us just after We asked after 45 minutes for the dessert. Obviously we paid for 2 and they only bring one , very bad service /serving . I totally not recommended!!!!
geo Anca . 2024-02-18
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Pizza stone cold and solid, must have been cooked 40 mins before delivery, disgusting
Wil . 2024-02-15
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Service was good, went for the buffet. Although the selection was nowhere near as good as other pizza hut buffets. Also the quality was not as good.
Aelin Lantern . 2024-02-10
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Food was stone cold and rock hard, very disappointed
Georgia . 2024-02-09
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Really annoyed, me n my Mrs ordered a pizza for collection between 6-6:15 as we had football until 6 o’clock, but on picking the pizza n gettin home it was stone cold They obviously cooked it far too early And they never put it under a heat lamp to keep it hot Complete waste of money Really disappointed as was lookin forward to it
Scott P . 2024-02-08
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Food was cold when we eventually received it, on plus side, courier was very polite and friendly
Sam . 2024-02-03
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The food was delicious and our server for the night, called Jack was top class. Nothing was to much trouble and he served all rowdy 12 of us with patience and a smile. We'll definitely be back.
Lorna Rolph . 2024-02-02
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Manager was very pleasant, tasty pizzas, shame buffet is so expensive now
Ian Kennedy . 2024-02-01
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Food was not to standard, burned and cold
Charlie . 2024-01-29
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Food is always good, order is always right, staff are friendly and get the job done! Great place with the kids or just to enjoy some Pizza!
Shanny Marie . 2024-01-27
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Poor quality pizzas, very dry and disappointing as usually very good. Sides were fine though
John . 2024-01-26
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Had to call Pizza Hut as our delivery never turned up, despite being “delivered” they have no control over just eat delivery and they were very helpful. Can’t say that for just eat!! Never had this problem before, after waiting for over an hour for nothing. Pizza Hut great just eat rubbish.
ruth . 2024-01-12
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The food was nice and a good price. Staff very friendly
Fiona Baughan . 2024-01-12
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Cold food and a solid 45 minutes after the 1st delivery estimate. Really poor.
FARAH . 2024-01-12
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Missing 1 bottle of coke, still waiting for it to be delivered at 19.36.
Lesley . 2024-01-07
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Excellent service. Very friendly staff.nice and clean.
Chris Gray . 2024-01-06
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The ease of ordering was great, the qr code was simple to use and drinks and bowls were really quickly delivered to our table. Very simple process well executed.
Ross Yarker . 2023-12-14
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Very quiet but good solid buffet with very helpful service
Richard Chivers . 2023-12-12
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Both seals were open on my delivery boxes. Which put me off of the food as well as the driver just handed the boxes to me without taking them out of a normal delivery bag. One of the boxes has holes in so my food was open.
Sian . 2023-12-09
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Missing a side dish. Pizza Hut said the order was complete when it left the restaurant
Anna . 2023-11-26
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Absolutely dreadful, the meal took over 90 minutes to arrive, when it did the pizzas were stone cold as were the sides and the drink was missing. How is this service, please pass this on to the manager of Pizza Hut
Marcus . 2023-11-18
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The restaurant is clean and pleasant. Pizza very good.
ThisIsMexD . 2023-11-17
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The food was amazing, the service very good and the staff were very friendly.
Cristina Opera . 2023-11-17
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It was OK but sat for ages before someone said you order online!! Lack of communication I think plus a new girl who shoed us to our table clearly didn't tell us what we had to do. If you order online I don't see the point of giving us a menu. Salad bar was nothing special either and we had to find a staff member to ask for cutlery.
Kat Harman . 2023-11-14
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1066 Opinions
Went for Sunday lunch and had a great experience all round. Food was great and value for money, as was the service from the staff. We even got a friendly wave from chef as we left after our meal. Will definitely be going here again.
830 Opinions
We decided to visit Shan Shui during a shopping trip to Bicester Village to celebrate my wife’s birthday. Instead of our usual grab-and-go from Pret, we thought we’d enjoy a nice sit-down meal given the occasion. Since the restaurant has been around for years and we’re big fans of Chinese cuisine, we thought it would be a great choice. Unfortunately, we were very wrong. We ordered a few starters and some dim sum, and the food was absolutely terrible. My wife actually had to spit out the chicken dim sum because it was so bad, something we’ve never had to do at any Chinese restaurant before. The taste was awful, and it left us questioning how Bicester Village could allow such a poor-quality restaurant to occupy such a prime location, especially in a shopping centre with limited dining options. We ended up returning the food and leaving without ordering anything else, as we didn’t want to let the bad experience ruin my wife’s birthday further. We didn’t even complain because it was meant to be a special day, but I wouldn’t recommend anyone waste their time or money here. We’ll stick to Pret or Itsu next time, and I strongly advise everyone to do the same.
170 Opinions
It annoys me to have to leave this review as this restaurant used to be so good but it has gone down hill rapidly within the past 6 months. Too many times have things been missed off our order, with us only realising once back at home. The food is now mediocre at best with poor quality meat being used and varying amounts depending on which day of the week you order. Be prepared to have your order accepted by the restaurant and receiving a pick up time, but when you arrive you can bet it won’t even of been started. This is not the first time - yet the silly excuses come pouring out again and again. If you are looking for a reliable Chinese restaurant with top quality food, this is no longer the one to go for. I hope they sort it out and get back on track, but until they do I would avoid at all costs to avoid disappointment and wasting your money. Also £6.90 for crispy seaweed… come on!