Pizza Hut Restaurants in Harlow

Amazing time there - especially made better by Shruti - waitress extraordinaire. Service matters - and she did it well. Thank you Shruti

Haven't been here for a long time. Friendly helpful staff. Check if all was well without being pressured. Relaxing atmosphere..music at a better level. Enjoyed our pizza share. Pic and mix salad.

Vasil served us and he was excellent so friendly and attentive. He made the experience great. He was the only waiter on and had lots of tables but made time for all of his customers. He is a credit to your restaurant. Thank you

Very good food, really enjoyed eating here, Vasko was really friendly,

Love getting our pizza to go and a salad. Lovely hot fresh lunch, pizzas were just being served as we were partaking.

Shruti was fantastic! Excellent service and delicious food!

Our waitress Shruti was first class so professional and helpful she is a real credit to your company

Shruti was an excellent server today.

I ordered a lunch special which consisted of flat bread with bits of. Chicken and cheese and tomato but was covered in rocket. I would've preferred to have got a normal pizza.

Emma was great, made sure our service ran smoothly.. Thanks

Shruti was really helpful from the second we called in to book a table and saved us from the confusing booking system via the QR code. Looked after through the whole journey with her and I cannot fault the service we received. Thank you - happy and well fed children and adults 😂

Pizza was a little underdone, but staff were very welcoming and friendly

First time I went to a pizza hut. Took my granddaughter and didn't have a clue what I should do. Shruti one of the hosts took us under her wing. Explained everything and kept coming back to make sure we were OK. She made it so enjoyable.

Awesomeeeeee Experience.. Unlimited Salads.. Unlimited Drinks.. Unlimited Desserts.. Enjoyed with Pizza.. What else you want! Had a nice meal with my wife.. Nice and warm service by Shruti..

Lovely pizza. Service and staff very professional.

I was in this restaurant recently and was absolutely delighted! I ordered pizza - incredibly delicious, with crispy dough and generous filling, just like in Italy. I would like to separately note the service: VASKO was very polite, attentive and friendly, everything was brought quickly, with a smile. The atmosphere is pleasant, cozy, ideal for both lunch and dinner. I will definitely come back and recommend it to everyone!

food was barely hot. not good. no taste. not happy

The gentleman that served us was polite treated us with respect pleasant Happy all round Excellent service was a pleasure to eat at Pizza Hut Just like to say, well done Vasill for the excellent service

I dont normally leave reviews but due to the exceptional customer service we received from Shrutis. The Food was great too. We cant wait to return. Keep up the good work.

Vasil and the team at Harlow were incredibly attentive and helpful. The food came out quick and it was delicious We'll be coming back again

Excellent service, staff Emma who took care of us is very friendly ,recommend it!

Great service, I normally go on weekdays when it’s quieter as it’s quite busy on Fridays and weekends

Always enjoy our visit to Pizza Hut in Harlow And a waiter Vasill Is always so kind

I had a fantastic experience at Pizza Hut! The customer service was absolutely excellent—friendly, attentive, and efficient. The staff made sure everything was perfect and provided a warm and welcoming atmosphere. The food was just as impressive. The pizza was fresh, hot, and full of flavor, with the perfect balance of toppings and a delicious crust. Everything was well-prepared and exceeded expectations. Overall, I’m very happy with my visit and will definitely be coming back. Highly recommend for great food and top-notch service!

We had a good time there, the service is very good.

We enjoyed our visit to Pizza Hut. Nice pizzas and the kids enjoyed their food, service is good although most of it you do yourself anyway. Almost always busy in there so can be a bit noisy although makes for a good atmosphere for some people

The staff are so long sufferring they can't help type of customer they get but the staff try their best in every situation

First visit to Pizza Hut for a while. Service was friendly but very slow.. pizzas were very light on cheese and undercooked. Best part was 2 alcoholic drinks for a fiver. Best single word to describe the meal… BLAND. But, did get 25% off with meerkat. 🥳🙄🙄

Pizza delivered to completely wrong house. No code needed

pizza was undercooked and arrived cold

Ordered food for delivery took over a hour to deliver and didn't come with any dips disappointed

Pop in to have a lunch time buffet. Good selection of pizza and fresh throughout our visit.

We went for the lunchtime buffet, and unfortunately, our experience fell short. It took 45 minutes for a child’s gluten-free pizza to arrive, despite having to ask for it twice. By the time it finally came out, everyone else had already finished eating. On top of that, the ice cream machine was broken. Initially, we were charged full price for the meal, even though we couldn’t get dessert from the ice cream factory. We had to point this out, and while the manager was helpful and did adjust the bill, it was a bit frustrating to have to ask. The waitstaff seemed to be mostly students, and while they were polite, it felt like they weren’t fully invested in their roles. Overall, not the best experience.

Best Pizza Hut I’ve been to in a while. Friendly and efficient staff!

This is based on a thursday visit. Week ends are crazy and rating would be a 2. Covid is finished, why do we still have to use QR code and place order ourself is beyond me. On this occasion, after slogging for 20 minutes, trying to place order and pay. System froze, had to ask waiter to do it anyway. Another issue i have is that you are asked if you want to leave a tip, you don't have to, but why would i, if i do the job myself? Anyway, food was good, quick and hot. Salad bar is great, refreshed often and clean ( depending on messy customers who don't give a crap) Will go back during the week only.

Went to pizza hut in harlow and we had to wait 40 minutes before getting glasses for refill drinks and we still had to ask 3 times, no one told us we had to order with QR code and we had someone with allergies with us. When it came to kids wanting their ice cream it took twice to ask for the bowls and then had to wait longer for the spoons. Extremely poor service any time I asked they would then ask someone else to do it. When I asked for birthday cake to be bought out the guy went off and sat down to eat his pizza and have his break so I then had to chase this up again.

I feel quite ripped off - there was literally a single piece of mushroom, two pieces of peppers and a single piece of onion in each slice of the pizza we just ordered! The pizza cost £10 for literally bread dough and some sauce, the few toppings listed above and barely any cheese. This is daylight robbery Pizza Hut and I won't be returning!!!!!

Food was greasy and the restaurant wasn't as clean as it could be.

Pizza Hut never disappoints! The pizza was fresh, cheesy, and full of flavor. The service was quick and friendly, making the experience even better. A perfect place to enjoy delicious food with family and friends. Highly recommended!

Very delicous meal. Salad bar was excellent, good variety of food.

food was freezing cold had to reheat in oven wasnt nice at a

Me & my wife only used this restauraunt today so it was our first time.I rang up beforehand as my wife is gluten,wheat & dairy free so its not easy to book a meal locally.We were clearly told there was a few options available to her for lunch.We were pleasently greeted by the front of house staff...who couldent do enough for us,i opted for the buffet ,drink & desert for £15...my wife had a gluten free base ,vegan cheese hawaian pizza...which she loved..oh forgot to say the salad cart was well stocked ,fresh & had a good variety & was super clean ...This just gives us another option re a quick pop out for lunch...10/10...

Very greasy pepperoni pizza but delicious cookie dough pudding

Waited 15 minutes to be seated, no server, order beer got cracked glass, asked for another but no luck. No manager controlling things, no explanation on how to order, was very disappointed after the 5 star service we had at Pizza Hut Cardiff. Unfortunately, Cardiff is not my local outlet, so really disappointed.

The small amount of staff they have working are clearly doing their best and do not stop, but management needs to sort it out. Every time we come (which isn't often for obvious reasons) we are hopeful it may be different but it just seems to get worse. There are nowhere near enough staff, we had to ask 3 times for glasses for our drinks, food came quick enough and was nice but everything else was just a mess. We then had to ask repeatedly for our desserts, which we ended up asking for in takeaway boxes as we needed to get our kids home to bed. The pepsi ran out and despite being may times wasn't filled for a long while so we was unable to get through drinks we wanted. It's just chaotic and unfortunate we won't be giving pizza hut in Harlow another chance as nothing ever seems to improve.

Booked a table and still waited ten minutes to be acknowledged and seated. Ordered via app. Mains came quite quickly and then we were forgotten about. Waited an hour for dessert. Had to ask someone to get our desserts and still took 25 minutes. Disgusting service.

Was welcomed by a young member of service staff, shown to a free table. He was very polite and friendly.. Food was good.. same as salad bar and ice cream factory.. would defo take the kiddo again..

Can't really comment on food as I didn't eat there. But party I was with enjoyed it apart from the bolognaise

Unable to fulfil a custom order you can place online and then blame it on you for them being unable to fulfil it !

Ordered online half cheese and half no cheese. Unable to fulfil that order and sent me a pizza with no cheese on the whole pizza When I called, Igot told it was my fault for ordering it like that as they are unable to do that. They offered to collect half the pizza with no cheese for an exchange for half a pizza with cheese which I thought was ridiculous . Rude on the phone when called

Awful rude customer service. Really disappointing.

There was a problem with the order but after speaking to the store they re made it and a store member delivered it personally, the company should be proud of the employees involved, not only did they sort a problem out they went above and beyond .

well over priced for the portion size. was sent a biscuit size cookie dough and not flavour ordered.

very good pizza! service very nice, polite and smiling. 👌🏻👍

Nothing against Pizza Hut restaurant our problem was the just eat delivery! He was over an hour late and showed up on a peddle bike carrying our pizzas in a bag for life hanging off he’s handle bars, recon he’s road past the skate park an done a couple of backflips not a single pizza was a circle anymore looked like Mike Tyson had smashed it around the ring for 12 rounds! Every item we had was ice cold so we ended up wasting most of it, just poor employment from just eat!

for never arrived the driver has stolen my dinner this aing the first time it is a joke

Very ££ for what it actually is. Price has sored the last few years , probably won't go back tbh

Apart from having to order via an app even when seated in the restaurant, we have a lovely meal. Staff friendly and helpful (especially when I couldn’t get my order through on the app). Food expected standard, atmosphere was as expected.

Writing this sat in the restaurant! Been sitting here for over 1 hour 30 mins and no one has bothered with an update about our food. Service is the worst I have ever seen. No one care or bothers to follow up. Worst experience ever Edited: tried to get hold of the manager and speak about it, staff are clueless and manager would not come out to even apologise. Has asked the staff to say that they won’t charge for the order but what about the poor experience. If I had not followed up I might be still sitting in the restaurant at closing without food !

I waited for my food over an hour and when it arrived it's cold. I had to re heat it to eat

Lack of attention to order, had to chase for glasses to drink, ice-cream bowls, lack of choice for pizza

Food was good, once we all had our food. Two out of three pizzas served together, the third then took ages to arrive and had to ask three members of staff to find out why. First waitress didn't seem to have much idea which pizzas were which either. Atmosphere typical pizza hut, was glad one particularly noisy group left shortly after we arrived.

Ordered at the table by my iPhone for the first time. Quite easy

Arrived via a push bike that was seemingly diverted through Antarctica. The only thing that was warm was the drink weirdly.

Food was only okay thing , service was barely even a relevant thing to rate as they hardly interacted with us unless when our food took over an hour or so and then brung us wrong items and so on. Ice cream stand was vile and not clean at all and ice cream was a weird colour and texture. Many staff too but only 2 of them actually doing anything other than standing behind the non working tills

Pizza arrived luke warm along with the onion rings but no plates... they did bake a new pizza which was warmer.. salad bar choice was weak and then they totally forgot puddings.. seemed surprised when we asked about them! Customer service was non existent! Didn't realise Pizza Hut has gone down hill so much... shame for the money it cost!

Disappointed . Waited 25 minutes to Get. Glass after asking many times and very dirty

Pizza Hut used to be a fun dining experience with reasonable prices. Now feels soulless and overpriced.

Ordered. waited 40 mins. Asked where the food was. Oops I think we sent it out as a takeaway we will start again now. Poor

£32 now for a large pizza, what is that all about. Staff were friendly enough but a little put off by the fact that you need to order via an app at the table. Not my thing as I believe that if you go into a restaurant, then you should have staff to take your order. Won't be going back anytime soon with those prices.

pizza looked like they were thrown into box and delivered cold

my food was cold and horrible 😩

Are they rationing cheese? Also can't they afford to put at least one dip

wrong order sent.... wrong pizza wrong drink.

Stone cold, came opened. Rude driver. Was delivered by a cyclist that kept stopping.

waited over an hour and order never arrived, says its been delivered! what a joke.

Clean and family friendly fast food. Good variety on the menu, caters specifically to children of different sizes (a small kids menu, a normal child's menu etc). Online ordering isn't the easiest to navigate but the food was good and quick and the staff friendly - can't really ask for more! Cashless restaurant

Staff were really helpful and kept checking everything was okay.

No my order wasn't collected because I wanted a delivery from my local branch in Debden like I've done many times before. The pizza in Harlow hasn't been collected at all and I've had to order directly after waiting over an hour for a delivery that was never coming in the first place. Please refund me or this is the last JE will see of me.

Great food, free salad with takeaways for a limited time. Speedy service with a smile.

Only had to wait 20mins for my takeaway, and it was really busy. The staff were really friendly and so helpful despite having 100 other things to attend to they dealt with it like true professionals👏 👌

I wanted to bring to your attention an issue with my recent order. Unfortunately, the delivery driver dropped the pizza, resulting in it being squished. Additionally, mayonnaise was added to the pizza without asking for my preference. I do not like or use sauces, and I believe it would be helpful for the future if you could check with the customer before adding any condiments. Thank you for addressing these concerns.

it was very small for the price

Food was ordered at 13.14 on the receipt they didn’t have a driver and delivered cold food at 13.52

on delivery the food was cold, very very badly delivered and shockingly priced. when the food arrived there was no pizza left intact it was all over the place from the delivery and there was ice cream that had leaked out of it's box and on to the pizza. absolutely shocking and will never order from pizza hut again. if I could give less stars I would

We were celebrating birthday party everything went perfect the waitress we really nice and helpful, the managers are so sweet the food is delicious and very big options, thank you Pizza Hut

Very expensive for what it is! but very nice

HATE using QR code - much prefer to deal with a person. Service was very poor

pizzas didn't have enough tomatoe base or cheese on them. both Pizzas were well overcooked and burnt in places.garlic bread was overcooked.Asked for extra dips and instead we didn't get any.

Pizza Hut are supposed to know for there pizza I haven't been to one for many years but I felt like they have gone down hill £48 for pizza sides and dessert drinks extra I don’t mind, but we all expect value for service but cheese on a pizza and even Cheesy garlic bread expect to have on maybe it’s extra the toppings was decent and food was warm, salad cart was nice and stocked but a lot has changed in a few years wow

worst experience I have ever had using this app the driver went to wrong address, promised he would bring it to the correct address only to then put down that the order had been completed when in fact was not, it is no part the restaurants fault but the drivers. I would very much like for the driver to be held accountable for this as due to this I was left waiting with no information for over an hour.

Food was fine, very tasty, fresh and hot. The salad bar was regularly cleaned up during my visit, so whenever you went to top up your salad it was always clean as can be. The staff seemed nice enough but the wait time for the food was terrible. Ordered via QR code on table. Drinks came quick enough, but food took longer than expected. Ordered a dessert at the end and waited 20 minutes for a single item from desert menu. Lack of interaction with waitresses, they show you to your table and say "order from the qr code". That's it, no one came during our visit to see if we wanted anything. I think if this place sorted out their service a little bit it would greatly improve the experience of many visitors. I can see many reviews on here stating the same about the staff

New members of staff really lovely tried their best to help us and place our order! Asked manager for help eventually she was really helpful and offered us a complimentary drink whilst we waited great service shame wasn’t a bit busier :( was only one table in there very quiet for a Friday night hope it picks back up for u all xxx thanks for your great service and to your new members of staff xxx

Went there on a Saturday night, and we was the only ones in the restaurant, it took 35 mins for my order, and it came out stone cold. I asked for my pizza to be well done, and it was far from it. He sent it back to the kitchen and came Out 10 mins later no different. I said I wanted a refund and we left the store. I really don't understand how they can get something so simple so terribly wrong.

Slowest service I’ve ever recieved in my life. Waited over an hour for pizza to come and a further hour for our desserts. Overall the food wasn’t good, pizza tastes chemically and the state of the salad bar was awful. Good job I don’t live in Harlow, I won’t be returning.

The pizza was cold - the delivery guy came with it in his hand no and on top has an actitudes with wrong order.will not order again

One pizza missed! And the one that arrived was awful

The food was very good I recommend it. The staff were very nice as well.

All banging! Lovely meal (vegan included), great service and of course brilliant salad bar and Pepsi machine, took me right back to childhood!

The food was fresh and tasty and had the required temperature. The waitresses were very attentive and the whole restaurant was smart