Pizza Hut Restaurants in Carmarthenshire

Hot, and chips cooked right . Lovely

The Pizza Hut pizza was dreadful. Pizza all over the place in the box with hardly any topping. For £25 I was absolutely ripped off. Never again will I purchase food at Pizza Hut

Lovely place great service waitress helpful & polite. Love the food & everything about my experience today.

I was dissatisfied with my recent experience at Pizza Hut. The pizza crust was excessively greasy and appeared undercooked, resulting in an undesirable doughy texture. Moreover, the salad bar did not provide fresh produce, as the lettuce was brown and unappetizing. When we addressed our concerns with the manager regarding the pizza, he maintained that this was the standard method of cooking pizza, which was unexpected. We only ate the food due to the extortionate cost of the pizza; we won't be returning to this establishment. Additionally, it is worth noting that the establishment only accepts card payments, which is a notable inconvenience, as cash remains a preferred payment method for many customers. We will continue to patronise The Pizza Boyz, Uplands Swansea; which offers superior service and food.

Overall, it was much easier to order through the mobile app than directly with the staff, and it was also great to be able to carefully look at the menu with my family.

My first visit to Pizza Hut here. Absolutely brilliant experience. Pretty food and pretty people 😉 Thank You team members for making my day great 🤝

Absolutely perfect. Perfectly cooked, delivered piping hot and with dip. 100% 10/10 big thumbs up

Called in for lunch. Very friendly staff and the light pizzas were very tasty.

Good pizza, pretty expensive for what you get can easily spend £80-£100 for 4 people even with the deals. Drinks salad and ice-cream all help yourself these areas can look a bit messy at times. All in all a treat for the family if you have the cash.

Excellent service this evening. The young man who served us was particularly impressive. Professional, friendly and efficient at all aspects of the role.

Food was all cold, didnt get my dip.

Shocking. £45 for 2 pizzas, 2 sides and a bottle of Pepsi. Took over 2 hours to arrive and was freezing cold. Avoid.

£30+ for a pizza with barely any topping on it. Seriously the worst and most expensive pizza I've ever eaten. Don't bother. Service was friendly, but in truth the main server is yourself (I gave myself a big tip). You order/pay on the app, go to the salad bar and grab a bowl yourself to fill. Then you grab your own soft drinks too. So the only service you actually have is your pizza being put on your table and empty glasses being given to you.

Staff were rude, stood talking while we were waiting to be seated for a good few minutes looking at us several times before finally coming over. Would have understood if there was no seats then when finally showed us to our seats there was loads of free tables. They then came over and shook the cutlery in our faces and at that point we just got up and walked out. Won’t be going there again

This pizza hut has really nice wait staff! In my 3 visits, all 3 different waiters/waitresses have been so nice and accomodating. I go to this one a lot as I know they'll probably be lovely again. Just one of them was a bit funny but not sure what their rules are when the salad bar runs out of something?

Food really good service good would recommend.

Sadly things didn't meet expectations. Staff seemed overworked and exhausted leading to long delays between courses and eventually when the desert arrived it literally required a pickaxe to break it up. Needless to say the pudding had to be left at our own expense or risk an even more expensive dental bill the next day.

Not only was it late, it came stone cold and had to be microwaved. If i had wanted a microwave meal, i would have made one, instead of paying for a takeout.

It was the 1st time i have ever been to pizza hut. I normally have salad first if theres a salad bar, so i did. The salad could have been fresher but it was extremely busy. The pizzas were very nice, i was definitely pleasantly surprised by how many different pizzas were there and how nice they were. I will definitely go again but maybe not on a sunday. It was extremely noisy with the amount of children there. I forgot to take photos of the food but i took photos of the menu as i sent them to our son to see what he wanted us to take home for him. There is also a cheese pasta there, believe me when i say it is beautiful. Definitely try it.

Cheese melt is bland without the Marinara dip advertised in the pictures, no option to select any dip at all despite PH telling me to they provide other dips as part of the melt (which do not fit the flavour profile anyway). Cheese & tomato is classi

Driver was fantastic and really polite.

We had the buffet and some sides, all food including salad were fresh, pizzas were hot and very tasty. Pasta dishes especially the creamy one is delicious 😋

Sarah provided excellent service and an incredibly warm welcome and she reminded me that I left my jacket i the restaurant. Highly recommended

The decline of Pizza Hut means sit in pizza restaurants are thin on the ground now but this one in Llanelli defies the general trend and remains open despite everything. It’s too expensive, the few staff always look hassled and busy, and you pay from an app which makes it pretty much just take out with a table but… well, it’s still Pizza Hut. It’s like Pizza Hut in a dystopia, where the world is coming to an end and this is the last bastion of a once-great empire… but well, it’s still Pizza Hut..! There is nothing to really recommend this place. The atmosphere is strange like it’s dying, and it’s rarely busy. I suspect it won’t be here long, but for now my family and I treasure it. It’s Pizza Hut and you know what you’re getting. It’ll be sad to eventually say goodbye soon.

very dissapointed with the pizza tasted strange and had more dough crust than pizza.even regarding the tomato base ..had one scrimpy pepperoni on the 'slice' if u can Evan call it a slice! 1 small bite and the pizza slice was gone..and was left with just dough that didn't even taste cooked!.very dissapointed! especially for the cost of just short of £19. chicken wings were okay..but nothing special really. Will definitely not order from here again. the only positive was fast+nice delivery man

The pizza was dry, cold, unevenly cut

The pizzas were mostly nice, however the sides let the order down a lot! The garlic bread was dried out and tasteless and the onion rings were lukewarm and a bit too floppy!

Receipt 9347932 Our family of six went to eat at the Parc Trostre Pizza Hut restaurant today. We had a good welcome by the manager Ben and he quickly took us to our table. It was extremely busy but we were quickly served by a very friendly waitress named Megan. The food was excellent we haven’t been for a while as the Swansea restaurant had closed. We can honestly say that the Pizza’s were great, they were coming out really quickly, great amount of toppings and great variation. The salad bar was topped up and fresh! Considering the place was heaving we had quick friendly service, great food at fantastic value, Ben helped us with the bill at the end to use our promos with no problems. We will definitely be returning. Well done all at Pizza Hut Parc Trostre 👏🏼 Thanks Mike & Samantha

When a global pizza restaurant chain tells you they cant do marinara tomato sauce....its time to just walk away completely.

PERFECT Came with the sauce this time and was amazing. Melt was hot and melty and fries were hot and crispy. Faultless.

The driver was great but my ice cream was missing from my order please do something about it

This place only takes card. It’s absolutely pathetic that they don’t take cash

Not happy that it was fairly cokd and once again, no sauce was sent with either Melt which is half the flavour and is part of the meal.

It is really good food at a really good price it is what it is but it's definitely worth going if you like pizza!!!

Was missing the marinara sauce which makes up half the flavour of the melt and the chips were hot but some were still hard and not cooked through

Good value for money. Food was lovely

Service was really slow. Kids were waiting for desert for 1 hour after food Lady was just walking here and there

Lovely food and the delivery driver was brilliant

As walk in customer was given seating immediately. Went for lunch all you can eat and it was great with good pizza turnaround

Very friendly and helpfully staff. Extra tanks for that. And BBQ pizza was very tasty. Also included salat bar. Good place to enjoy onion rings with beer, if same time woman is shopping.

Food good and excellent service

Our food was cold when it arrived. Considering the delivery time was earlier the food should’ve been boiling but it was cold when it arrived.

A bit chaotic and took a while to be served. One waitress (Megan) was working especially hard and very pleasant and efficient and also Owain who was very good and came to check if all OK.

lovely pizza, just 1 thing to make it better, add toppings to menu. I don't mind if I have to pay more 😃👍

The past 2 times we ordered a takeaway pizza they have been under cooked and soggy to the point where we tried putting it back in the oven to cook some more.

Despite updates food was late but it tends to be the same when ordering online. Food was nice though.

Amazing food and service. Thank you for the note about my request.

Absolutely freezing on arrival all of it

Excessive pricing for the average family for a buffet. Food is spot on though very tasty and hot pizza. Salad bar all fresh and tasty.

Being seated straight away, Ordering through the app, having our food and then going. I love the simplicity of the buffet as it has lots of variety and it's very tasty 🤤 also very filling so we don't need to purchase dessert.

Why do you never read your restaurant notes?? It's so annoying and every time I ring it's a whole faff.

Food was good quality, but the pizza wasn’t to my taste. Tasted sweet?? I went for the loaded pepperoni pizza (new pizza). But the sides tasted great & the quality was good!! Always a lover of Pizza Hut.

Actually terrible. It was stone cold. The pizza wasn’t even cooked properly. Shocking experience. How do I complain?

Great experience good pizza couldn’t fault it and we will definitely be going again for sure.

Easy to get a table when we hadn't pre booked at a busy time. Seated in just a few minutes. Salad bar was very good with fresh and plentiful options. Buffet option wasn't good value for money unfortunately so can't really recommend.

This place was a terrible experience. It was poorly managed, the staff were incompetent and very rude, and hygiene was lacking. During my visit, I followed the requirement to wait by the door to be seated. I was waiting 10 minutes with my three young children, only to be ignored by passing staff members. When I finally approached a staff member politely to ask if we could be seated, she defensively replied, "wait there." I explained that we had already been waiting for 10 minutes, and my young children were becoming frustrated, but she responded with, "we are understaffed," without any apology or assistance. I pointed out that this was not really helpful or my concern as a customer; it was an issue for Pizza Hut. Her response was incredibly rude and aggressive, as she said, "it's not my concern either," which was obviously untrue. I could see that she was becoming increasingly hostile, so I decided to walk away. Later, she returned and claimed there were no available tables, even though there were three empty tables in the restaurant. It was evident that she was trying to be spiteful to a family with three young children, for reasons unknown. If she dislikes her job, she should consider working elsewhere, but given her rudeness and lack of professionalism, it's doubtful anyone else would want to employ her. Finally, I witnessed a piece of pizza on the floor being placed back on the buffet by another staff member, which was the last straw for me. I promptly took my children to another restaurant with excellent customer service and hygiene standards. I will never return to Pizza Hut, and I strongly advise others to do the same.

I ordered from Llanelli Pizza Hut on Saturday. They were so helpful. I had a problem with my online order. I rang to explain and the manager sorted out with no problems. Very informative and helpful. Food was also really nice. Would recommend.

Delicious pizza and really quick service even though it was busy

Food was absolutely freezing. Only 5 nuggets too.

Clean venue staff were welcoming buy extremely rushed off their feet. Didn't seem they had enough staff on to cover customers. Food was lovely and good offering, and some fantastic offers on too

We placed a online order, Service was great but was so disappointed they have changed their cheese. It now is a mixture of red and white cheese ( couldn't find the mozzarella)which changes the taste completely. What a shame. No more pizza hut for us.

Seriously??? 1 small piece of ham and 2 slices of mushrooms. Not recommended.

Quick to be seated and quick to order on the app I like that I could have tap water free

hot on arrival, very tasty, beautuful sauce cheese toppings and dough

Good selection of choices, fast service though staff seemed a bit overwhelmed, good allergy info and good choice of gluten free options.

The staff working the evening we visited Pizza Hut were excellent, particularly the young lady that served us that evening, very polite and helpful, without rushing us, despite there being very few customers in, we were the only customers left in the end ans despite that, the staff let us take our time - will defo visit here again soon.

We are a regular of Pizza Hut and we love it here for a treat, but it's gone quite expensive now.

If you can't drive elsewhere then this is a convenient place to eat due to its location in the retail park. This one looks tired and aged and in need of updating. They seem to be operating with fewer staff and doing more jobs between them. Ordering from the qr code removes that welcoming atmosphere that used to make it feel a bit special to eat out. The pizza is ok but the salad bar just feels like you are in a canteen, it doesn't look great and the options are limited. The toilets really need modernising. I definitely didn't feel like what I spent was worth it for the experience as a whole. I used to love pizza hut, shame really.

Everything worked very well, we were impressed by the quickness of food delivery, the very tasty mains and sides and the awesome desserts.

Excellent customer service. Very friendly helpful staff. Food was really good.

Pizza buffet was lovely and very fairly priced. Menu otherwise is quite expensive. Waitress made it quite apparent that if we didn't order from the app then it would of been a burden to her and was quite miserable even when we used the app. Atmosphere of the place was somewhat like a ghost town which is a shame for a childhood favourite restaurant.

We did not visit just passed on foot.

Great waiter who did everything possible for me to spend my vouchers that didn't show up on the till. He was marvellous using his Internet and then his phone.

Visited today for 4 adult buffets and the kids’ meal deal - really good value, food was hot and delicious (the creamy pasta is especially yummy!). All enjoyed the ice cream afterwards, bottomless drinks a bonus too. Friendly staff & a nice touch giving colouring kit to the kids while they wait!

Took my son and 9 of his friends all you can eat pizza and drinks £99 lovely staff very clean

I had incorrectly prepared food

Servers were great but on busy nights they seem to be understaffed. An unfortunate trend with so many places these days. Used to come more often but we've been priced out.

We loved it so much, thank you so much. From Dylan age 8

Service was awful. Took you to a table asked if any allergies and that was it. Bought glasses over and never saw anyone again. Help yourself to the buffet and salad and pizza, no labels on Anything to say what they were, especially for people with allergies. They asked when they took you to the table and that was it, what was the point in that. Was very disappointed and certainly won't go again ot recommend. What happened to old fashion service and a smile. Why would you want to leave a tip on their app when you don't see anyone . 🤔

My pasta was excellent but my husband's pizza was very greasy.

I guess you know what to expect here!? Found service non existent, ordering on the phone...self service food at buffet. Expensive lunch for the "experience"

Good selection of food nicely presented. Restaurant was a little quiet but that was because it was a Wednesday I guess.

The overall customer service experience and atmosphere in the hut. Staff were lovely and extremely accommodating. The food was served piping hot and exceeded our expectations.

Loved everything about it at lunchtime

Food was nice, but expensive for what you get. Drinks were also very expensive. Desserts were included in the deal and were very nice. The cookie dough is very sweet...and I like sweet things. Service was slow, and it was not overly busy. Considering the restaurant is cashless and most ordering is done via your own phone, it's not clear why the service is slow. The restaurant can sometimes be quite cold due to air conditioning. However, during this particular visit, it was a very hot day and was greatly appreciated.

Food was ok but very expensive £40 for two buffet lunches!!

Before lockdown was the last time we went to pizza hut, always loved it. Things seem to have changed since then, not for the better. Portion sizes were small, the restaurant was cold and unclean with a lot of food on the floor by the salad area. The app ordering system took the customer/waiter interaction away which made the restaurant feel a bit unwelcoming, plus the restaurant not accepting cash was inconvenient and then the final bill was expensive, really didn't feel like value for money. Sorry pizza hut, i think you need to do better

Pizza was good. Personally prefer Dominoes though. Great service

Pizzas and spaghetti were top notch. Ordering was quick on the app. Big pizzas were a bit expensive but mine was superb in flavour. Salad bar needed to be kept a bit tidier and filled but it was a busy Saturday night.

Good value on unlimited weekday buffet. £40 quid all in for family of 3... you won't have to eat for a week!

Very polite. Very orderly and prepared

Great place, friendly staff, very filling food. Toilets need fixing though

I visited here while I was in Wales seeing family. Not a fan of self service, quite literally the staff didn't want to do much at all. Had to ask at least 3 times for things. Food however was great, cooks kept the buffet well stocked. Prefer to be waited on when eating out so I don't think this will be a place I eat at anymore..

Food is lovely, the staff they have are helpful and friendly. Sadly, this place is an example of how people working in a Head Office think that people want to be treated. Order and pay via an app (no cash taken), minimum staff who run around like headless chickens and are probably not afforded any respect or decent wage from the company. The app they want you to use is clunky and difficult to use. For personal reasons, I prefer using cash, so having that taken away from me is an annoyance. The amount you pay does not reflect in the quality of service this company wants to give you.

Meh... Front of house not a particularly welcoming personality. Opens at 11am, we arrived 11.30/11.40am, pasta not ready on salad bar until 12 by which time we had moved on to pizza. Pizza fine, available from 11.50am. Saw one person working behind food counter with long hair around face/in front of ears not secured back at all so a bit low on general kitchen hygiene. Won't be rushing back...

Pros: The convenience and ease of ordering. The prompt service. The great food quality, variety and value for money. The excellent customer service.

Pleasant experience. Only spent a lot as we were a small party

Absolutely delicious. Pizza hut is the best in llanelli. It beats all the competition... I've ordered delivery and sat in.. just the best

Pizza slices were uneven, as if slices were taken from other pizzas to assemble another, burnt, 30 quid for such a small pizza. Last time I’ll ever have a Pizza Hut. Very disappointed.

Pizza hut has definitely gone down hill in recent years, general quality of the bases were cheap and frozen, £40, spend £25 elsewhere for better.