Pizza Hut Delivery in Havant

Dude in front of me was upset that the website or app had not processed his order properly and then resorted to threaten the manager over a pizza he said he ordered that he hadn’t even been charged for. I was struggling to understand why he didn’t just reorder the pizza tbh. But, the manager dealt professionally and fairly with the customer and despite being called a variety of colourful names, remained nothing but respectful in return. I’ve never had a problem with my order, but even if I did, I can guarantee it wouldn’t be due to the incompetency of the staff. Every time I’ve gone for a pickup they’ve been the kind of people to ask about your day and make an effort to ensure that they leave a lasting impression, even if it is just a quick transaction. Pizza is always hot and they keep on top of the order progress in the app, what more do you need? Can’t recommend this place enough.

We have had no problems in the past with deliveries but last Friday we ordered and no food appeared. We phoned and they eventually said they had no record of our order despite the confirmation email and money being taken from my account. Tried to call again but the phone rang and rang. No food delivered. We are now being refused a refund because the manager claims food was delivered -albeit late. We have a door camera and the footage clearly shows that no food is delivered at any point. I am outraged that the word of the manager is taken as gospel. We have clear evidence to prove that we never received our food. Never again will I order from here.

Pizza was late and telling us it was delivers when it wasn’t couldn’t get thought to the phone very quick won’t be getting it again

outstanding customer service delicious food and very polite delivery drivers 10/10 will always order from here

Really lovely fresh pizzas, my kids used to love a dominoes but since coming to this store this is now their favourite pizza place! The staff are very attentive and friendly. I must admit behind every great team is a fantastic manager! And if every single store had a store manager like Neil businesses would be thriving all over the place, this guys customer care is spot on! Will definitely be back! Thank you so much

First time going in to the shop in waterlooville and the staff were incredible! Even struck up a conversation with my little brother I had with me! Will definitely be going in to collect more often!

Did not send my whole order, was missing my drink

My food was poor. I have been in touch with Pizza Hut Customer Services and they say my refund should be processed by Just Eat. Refund required £35.71. Elizabeth MacDonald. It's more than 24 hours because Pizza Hut didn't reply until this morning

Pizzas were greasy and unpleasant...took them back manager rude and unhelpful told to apply on line for refund which was refused totally disgusted not so much about the money but total lack of customer service...always thought Pizza Hut was the best and have used for many years but no more we will go elsewhere not that they will care they obviously don't value regular customers.

Chips a bit cold but good pizza

Food was good. Unfortunately the tub of ice cream for the cookie dough was missing. Driver said would return but never did. If it was not available I would not have complained. I would just liked to have been told.

you got the sauces round the wrong way, tomato on the BBQ one and barbecue on the margarita. We still made a meal but my daughter couldn't eat what was her pizza. Also the fries were missing. Not the end of the world as they were a free gift anyway but still. Delivery driver was great, really friendly

Terrible worst food idiot staff

Once again Pizza Hut u have fed 2 hungry people very well x

Ordered by website. Told 30mins for delivery. Not arrived after an hour. Called store - told will be a further hour before order even started. Asked for refund - told store can’t do & have to email head office to arrange.

They have been a life saver the past few weeks as I’ve been working late the food was hot neatly packed and delicious

As always the food was hot and delicious Pizza Hut never fail polite delivery staff

Manager is an inappropriate predator owner been alerted to his behaviour multiple times and isn't interested in who he has working for him at as long as he has minimal involvement in the daily running of his business lazy man Avoid the food and certainly avoid working here Owner will probably try sweep this under the rug as he has multiple times bad plan David

Yeah really good 👍 all arrived as ordered and described

Pizza Hut always get it right unlike KFC who let their drivers steal from the customers meal and walk away like nothing has happened

Always excellent service food hot and tasty they take notice of the note I leave if they are having to sub anything delivery person polite and respectful

Pizza smelled like jerk chicken when it was supposed to be Margarita

Always good and hot never had an issue

Took you 1h 30 min to deliver a pizza

Food came early and arrived hot, delivery driver was great

First time ordering. The Big New Yorker was a great quality pizza. Sides were good and big portions compared to other chain pizza places. Pricing was also on the cheaper side compared to other local places. Delivered within 20 minutes of ordering.

Wasn’t exactly what I ordered I got a cheese tomato pizza instead of a Hawaii Disappointed

Good quality food and good service

Tonight's pizza was excellent 👌

Delivery driver was very friendly and polite

long wait from time of order however it arrived when expected and the food was tasty, hot and fresh so no complaints here

Every time we use this place they send the wrong order. They have sent me real meat pizzas before despite me being vegetarian and missed out a whole pizza. This time I've ordered a pizza and received the wrong one with ingredients I can't eat. Done giving them second chances.

I tried to order delivery pizza from the app but for some unknown reason the ordering process failed four separate times yet I was still charged four times (over £100) as I'd authorised my bank to make the payments and the process had failed on Pizza Hut's final ordering stage. Obviously I was worried as I had no food and had paid over £100 so I called the store and Neil, the manager at the Waterlooville store in Hants, looked into it and eventually offered to cover the cost of my pizza order if I could drive the short distance to his store. I did so and what a great guy he was. I got my pizza order cooked fresh and bottle of Pepsi Max thrown in all for free! Thankfully, my money was refunded next day as it had only been 'pending'. Thank you for turning a really frustrating experience into a positive Neil. 10/10

So me and my family decide to order a pizza hut for us. Food arrived cold and missing a pizza so we ring up and they give us £20 credit. Used it a few weeks later, missing yet another pizza and we couldn't phone them (having rung them over 30 times), ending in us having to go down and use the credit. Recieved £30 credit for the troubles, trying to use it today having rung the place over 40 times and no answer. They will screw up your order, 'compensate' you but good luck ringing through to actually use it. Would love to speak to the manager or a higher-up as at times it feels like they are taking the mick, over 80 phone calls and not one answered. Read other reviews concerning the aforementioned hut and read alot about 'incapable' and 'amateur' staff and it would seem these reviews don't lie. Need to be sorted asap as this has now ruined 3 nights (including Christmas eve) where we spend hours calling the same number.

Do not answer phone past 8pm. When food arrived - 3 times - it was either cold, things missing or took 2 hours. Avoid Pizza Hut Cowplain like the plague. Dominos just up the road and much better.

The food was never delivered so had to order from dominos pizza. I want full refund not happy

It didn't turn up when it told me it had arrived ... luckily pizza hut was able to help me out by replacing my meal so kudos to pizza hut not just eat as I think JE has a terrible service and allows the worst drivers that even when called to ask for directions I have no idea what they are saying cause of the language barrier we are in England I expect a service that's properly spoken in English or at least educate the foreign speaking members on your driving team with some actuall English classes because they also get aggressive when asked to repeat thereselfs 20times rant over get it dealt with

Great food great staff they go the extra mile! Glad they've re instated half and half pizzas

Popped in after having had a bit of a rough few days… customer service A+ cheered us right up and gave us faith in human kind once again !

Food was cold had to be heated up

Last 2 pizza's was cold waste of money

Delivery driver was really cheerful. Great delivery.

Spot on and staff were very helpful and polite

Still have not received our food. Ordered 2 hours ago.

Looked like pizza had been dropped toppings all slid off not great

Food was good . 3rd time have ordered from here and 3rd time no drink with the delivery.

Undercooked pizza and off ingredients (meats). Avoid.

Had to phone pizza shop and if I had not I would not of got my meal. Over an hour later received the pizza stone cold. Very very disappointed

No ice cream with either order of desserts

Food was over an hour late, had to ring the restaurant twice to chase our order, its now been 1 hour and 45 minutes since I ordered and still waiting for our food. We were told it was on its was 10 minutes ago and still no food, the restaurant is a 5 minute drive. Very unhappy customer. When the order did arrive the food was cold and there was things missing from the order. Total joke

Absolutely fuming ordered my food online, got a phonecard to say the driver was outside my flats no one there walked all round nobody there. The delivery driver not answered his phone once abd I even texted to tell him directions, rung up the shop to be told they are cancelling my order absolute disgrace avoid

The meal was cold and not very nice could not eat it

The potato wedges were really soft, verging on mushy, and we had to fry them up. The rest of the food was good though.

Meat feast pizza with garlic dusting was delicious.

Very unprofessional branch, not enough staff and most of the staff are teenagers so not run well at all. When you call up they always say about an hour and half wait because they can’t run it correctly. When food arrives it’s either cold or mashed up from transport or they have missed something off. Ended up going to dominos cowplain as from start to finish it’s run smoothly.

Pizza was lovely however customer service was not. Ordered garlic mayo to come with the pizza but got bbq and sweet chilli, asked the delivery driver and he shrugged his shoulders so I phoned up the restaurant and she told me they had none, asked why they didn’t phone to say or update just eat and the response was it takes a few days and then hung up on me

Very disappointing experience, this is a £3.49 side. What a shocker. Pizza's were good, but won't be back.

The pizzas were of excellent quality.

Disgusting will neaver use again

So last week the sent the wrong pizza but didn't answer the phone to fix the issue. Tried them again this week hoping for better.. no such luck. They left a voicemail to say they didn't have ingredients and they would pick their own. Tried to call to say what we wanted but they won't answer the phone. It's been 65mins and still no update and no answer on the phone. Clearly taking on more work than they can handle. Wouldn't recommend. *when they turned up both orders were wrong

Ordered Pizza without garlic crust but came with it and ordered BJ Choc Chip cookie dough and received salted caramel.

I did ask for no cheese however there was cheese on it

Lovely quality. delivered hot and on time

Great experience, they's sold out of small pizzas so replaced it for free with a medium and was super quick with early delivery time. Thank you!

When my food arrived, all my items ordered were freezing cold all the way through. The take 4 pizza I had ordered was missing toppings, this missing topping was the pepperoni. Unfortunately me and my family was very unhappy with the quality of food for the price and extremely gutted about our freezing food. I would like a full refund for my food as it was poor, and I will not be ordering from you again. Thanks.

Delivery guy was super nice. The food was amazing as usual and it was super fast

£50 for 3 small pizza and 5 chicken nuggets? Not impressed

Frustrating. Twice now I've had to collect. Despite the store not closing until 10:30 (according to the website at least) at 17:55, after completing an order on the website, they can no longer accept delivery orders!

Really quick and lovely food as always!

Delivery Driver was lovely and polite

We ordered separately to the same address and they sent everything together, was a lovely surprse!

Very nice and hot food. Freshly cooked. Very polite and friendly delivery driver 👍🏻👍🏻

pizza literally flopped full of grease definitely could have done with more cooking time

Ordered through Uber eats which is new to the area, requested for no cheese on one of the pizzas due to a child with a milk allergy, pizza arrived covered in Cheese, tried to call to speak directly to restaurant (no answer) Tried to rectify through Uber eats and was told there was nothing they could do. While I appreciate it was a simple mistake, it failed to get rectified and we wasted time and money. Very poorly represented by uber eats reccomend ordering directly. The Quality and taste of the rest of the order was top quality.

A really good pizza, courteous and friendly delivery on time - seamless experience and recommended.

We have always liked Pizza Hut pizzas and we enjoyed this evenings. However, we rarely order as they are very expensive when one compares the cost of the ingredients and also compared to other takeaways. This is definitely a special occasion ‘treat’. In addition, I have found over time that the quality has diminished. Again, they are not what they once were, very little in the way of topping - I think about 3 quarter black olives and very little meat. I’m sorry to say that we don’t order very often and this will probably continue to be the case into the future. Delivery service was the best thing about the experience I’m sad to say.

Pizza wasn’t sliced. Disappointed.

Fantastic using common sense will return for mote tomortow

My food was cold when I got it and I hope this doesn’t happen again I always go to Pizza Hut disappointing

Glad it was early - I was hungry

Arrived way before the advertised time. Good quality pizza.

Ordered margarita and Mexican fajita pizzas for collection, staff told me he burnt a margarita and was cooking another. Waited 10 minutes for that to cook. Once I got the pizzas home, he had given me a margarita and a burnt margarita. He then made a joke about it when I called up to complain. 40 days on I still haven't received my refund. Absolute shambles.

Delivery driver was really polite and friendly. The food was amazing.. and early! Thank you

Guy who anwser the phone is incredible rude and sarcastic, no customer service skills.

Excellent service great prices.

Pizza was late and order was wrong and stone cold not good at all i will take my money else were next time !!!

Dreadful service from Pizza hut. The boy on the phone was incredibly rude when questioned on our order status. The estimated time for delivery was 25 minutes however we waited for 1 hour 5 minutes! This wouldn't have been a problem however we only ordered from them because we were pushed for time! Would definitely NOT recommend here. The only saving grace was the delivery driver who was lovely.

Really liked the chocolate brownie

We ordered our food at 7.05pm and was given a 25-35min waiting time. Food finally arrived at 8.30pm. They got our order completely wrong delivering a meat laden pizza instead of a margarita pizza for the vegetarian and delivered the wrong drink. They couldn't give a damn over the phone that they got it wrong. Finally managed to get them to deliver a replacement pizza and drink. Pizza came, still waiting on our drink and everything else we ordered was stone cold. Absolutely disgusting service. We have pursued a refund. Never ordering from here again and would strongly recommend not to waste your time.

Friendly delivery drivers who are more than often early. food is pretty decent

Awesome!! It's just no where to sit when your waiting for your order. But its fast... 😁

Friendly staff take your order and 10mins later you walk out with your freshly cooked pizzas and side orders. Discounts are applied so prices are reasonable 🍕 😋

Food delivered on time but disappointing quality, tear and share was stodgy, wedges were like under cooked soggy chips and the pizza toppings were sparse. We were so disappointed most of the meal ended up in the bin

Not enough staff and hardly have the stock and have to cancel order.

Terrible. Ordered 2 pizzas over phone fairly, late as needed to eat quickly due to health condition. 1 order was for Veggie Supreme the other Hawaiian. Delivered bit late, by a lovely, friendly man. So far so good. One Hawaiian delivered the other disappointedly was pepperoni. Couldn't be eaten so went hungry. Tried to call the store no answer. Called main line to be promised the store would be called and in touch to give a refund. This didn't happen! What did happen was my sister spent time and time again chasing the refund to no avail until 2 weeks later. This came with no apology and no goodwill gesture. Absolutely appalling won't use Pizza Hut ever again and definitely do not recommend this branch.

Bad deal this time . Nacho's burnt with very little cheese and pizza was not cut just the top layer .

Usual Pizza Hut quality served with unusual friendliness

1 star is generous! Ordered online and paid cash Ordered their deal large pizza deal (pizza, 2 sides and a drink) Delivered in given time Delivery driver friendly When opening the pizza found it to have "half a dead cow" on it after ordering a veggie supreme. Called the Waterlooville store to complain and spoke to a lady first and said I had a complaint to make and who should I speak with and she said she would deal with it. After voicing my complaint of ordering a veggie pizza and then receiving a meat loaded pizza with the incorrect crust, she informed me that she would get another one made and out to us asap. I said that how long would that take and she said 30 mins. I said that i wasn't willing to wait and that there was no apology for getting the order wrong. She said she would pass me on to her manager Dan. I then heard lots of shouting for Dan and he came to the phone. He listened to my complaint and then proceeded to tell me that it wasnt their fault as I had ordered a super supreme as that is what had come thru on their orders, so that's what they made. I informed them on the email confirmation that we had it clearly states a large veggie supreme had been ordered with various adjustments - no meat thou. I stated that I could provide the email with the order, but Dan didn't seem interested. I then stated I wasn't happy to wait 30 mins for a replacement and that I wanted a refund, he said he would pass me over to his higher management to process this for me. So I wait and then on comes the line Adrian (which I later find out is not her name and she has given me a different name that no one uses at work 🤔) she then proceeds to tell me "don't be rude" like I am some petulant child who has done wrong, when I haven't been aggressive or used foul language. She then tells me again to "don't be rude" which I then ask how am I, for which she doesn't answer and says because I have paid over the website I need to contact another number. I say well you have my order and you should see that I paid cash to the driver. Oh yes well I need to take your name and number and contact our franchise manager to authorise the refund. In the meantime of my phone cutting out due to out bad signal, I then call back to find out that I can have a refund of £12 as I can't have a full refund of £19.99 as they delivered the sides as they should have been. I would be very wary of ordering from this store and if you do check your order before the delivery driver leaves your doorstep, you don't want to end up with "half a dead cow" especially if you don't want "half a dead cow"

The smallest pizza hut I have ever visited. Gets busy at peak times. Good deals to be had especially if you collect.

Pretty good service i think :-)