Pizza Hut Delivery in Exeter

Worst pizza I have ever had on delivery, I contacted the store to arrange a refund or a voucher. It has been months of no reply’s, store keeps on saying they have left voicemails which isn’t true. Honestly avoid this place at all cost and just go to dominos!

order never arrived so i called the restaurant, they said they never received the order and that they’d make it straight away. they said it would be ready and delivered by now but still nothing. 2 hours since ordering and still nothing

Food was cold and uneatable! I would like a refund

Poor veg supreme pizza, overcooked veg, extortionate price for the size

Noticed my error when ordering the pizzas so I'll take accountability for that. Phoned up within a minute of order confirmation coming through to find a resolution just wanted pizza to be delivered to different address and time but guy on the end of the phone not helpful at all. Within the space of 2 minutes supposedly had already had our pizzas in the oven so couldn't postpone or cancel the order, my question, within 2 minutes 2 customised pizzas already in the oven? How fresh are the actual pizzas being made? Just sorry we'll take your money can't do anything about it from the get go. So rude. I understand it was my phone error from auto filling different information but there was no help their end, seemed to be a college student who didn't care at all. Seriously concerned about the quality of the food if the pizzas are already in the oven within a couple minutes of the order being sent through.

Ordered online, actually a real nice pizza. Lots of fresh toppings, delivered really hot and quickly. Surprised!

i didn’t receive the food and would like a refund please.

Delivery was significantly delayed, and the pizza quality was disappointing. The flavour was dominated by a tomato paste-like sauce with minimal toppings, far from what was advertised on the website. The images are misleading, and the actual product does not match the presentation. Given the high price, the value is very poor. I do not recommend ordering from here.

Quite rude delivery man. I write an online note emphasising to ring the number as the doorbell isn’t working. Came in to knock, then had a go at me for not leaving a note, when in fact I did as I even double check to show it. The man just rolled his eyes at me as was not very nice.

Ordered a large vegetarian sizzler and large Margarita online for collection it was ready in 15min by the time to collect. Pizza was piping hot and just as expected in taste. Value for money. Fast service

My experience is for Pizza Hut. There was no extra cheese on the vegetable supreme pizza. Upon calling the restaurant, the staff member told me that they put the extra cheese on last, there was no cheese on top of my vegetables. No apology from him!

I didn’t arrived my pizza and I paid

wrong pizza delivered late and undercooked

Was under cooked and inedible and was given the wrong drink awful! Waste of money children left hungry 👎🏽

food arrived on time, well a little early, however the pizza and sides were barely warm. considering I live a 3mins drive away or 10 mins walk I would have at least expected it to be hot. first time ordering and probably my last unless a friend wants it specifically

Don’t order from here nor anyone that delivers for them they don’t give a damned about their customers nor want to pursue anyone that steals from them ….

No food arrived tried calling the restaurant and no one answered

Did not get order right, and had missing items.

Food was labelled as delivered but nothing was ever delivered to us.

Went to order a margherita cheesy bites pizza online. Didn’t have it as an option. Other pizzas did and also the Taunton branch did so rung them up to ask why and was told only certain pizzas can have the cheesy bites base. I asked if that’s the case why can Taunton do it? Was then told I could only get the cheesy bites base if I ordered through the uber app. Trouble is I live outside of Exeter therefore can’t get delivery from Uber so that was pretty useless. Fed up of going to order my favourite pizza when I have the spare cash and being unable to get it. It’s not the first time cheesy bites has been taken off their menu. Last time I complained to Pizza Hut on Twitter and they couldn’t understand why they didn’t have it then I magically appeared so feels like the staff at Exeter don’t want to do it so make any excuse so you can’t order it

I ordered a pizza without garlic on the crust and they put it also i ordered a bbq dip and the put it in the pizza and it is worst pizza cold and dough looks like no baked. As for delivery it arrived on estimated time but on the app didn't show that the driver was on its way.

20 minutes late and was not very hot at all

So, Delicious. Gonna order in future. The melt BBQ chicken was so good.

Just had my second double pepperami pizza from pizza hut exeter ,the guy on the phone super polite,my pizza arrived well within the delivery window and was piping hot! Best pizza in exeter in my opinion but how I wish I could get anchovies!!, but still I'd recommend pizza hut to anybody!!

Ordered with an estimated delivery time. Paid and then got told it was over another hour off delivery time. Took way over an hour of first time . Wouldn’t order again

I ordered around 5:30 was told the order would be 6:25 to 6:45 already quite a long wait for fast food. At6:50 it hadn’t arrived I messaged and was told the restaurant Pizza Hut would text me, they didn’t. At 7.10 I called them they told me it would be 30 minutes, it wasn’t. I called again at 7:45 and was told it was ‘probably’ on its way!! Really shoddy and the complete antithesis of fast food

Pizza arrived cold and slimy and the wrong order.

Took 1hr45 and food arrived cold.

Food was cold wrong order . Ordered garlic bread and received wedges. Very late.

Pizza was excellent 🔥🔥🔥🔥loved the pineapples on top

Deep dish pizza was still dough in the center, obviously cooked in the wrong setting and there was so much grease/water it made The box fall apart

Confirmed order. Delayed order. Didn’t deliver.

terrible service, took almost an hour for my food to arive. When it did, the pizza was falling appart and cold.

25 mins late and forgot an item

Luckily my mates were in… expected 9pm delivery and was there when I got home. Pizza was cold. Not good.

First time here and will not be the last thank you

Staff said they are closed at 11 when it is stated as open till 12 in the site.

Went in at 23:00 the young lady was really polite and assured me that my pizza would be ready before my bus turned up. She was correct. But the pizza was absolutely amazing. Probably one of the best if not THE BEST takeaway pizza I've ever had. So fresh tasting just really 5*.

Delivery late, had to ring to see if it was even coming, barely an apology on the phone. Pizza turned up cold and had been way over cooked. Ice cream flavoured was wrong. VERY DISAPPONTED and won't be ordering from here again!

The restaurant forfet my side and soft drink and send to me after i told them around 30min

The manager showed due diligence and checked my Vegan Gluten Free pizza while it was cooking.. the pizza wasn't vegan. So made a new one which was good as I picked it on my journey home which is about 30 mile away!

Arrived super hot Delicious Good quality Not greasy

Driver was polite and friendly

Dropped a point because I asked for a deep pan and received a normal base.

They never send the cookie dough with the free ice cream?!!

Missing drink and dips ordered

Ordered a meal for two, garlic bread was overcooked and hard. Pizza was overcooked, tasteless, and lacking much sauce on the base. Chicken side was good but missing dips ordered.

Had some issues ordering online so called the store. Samantha was more than helpful, even given my awkward order with a number of substitutions. Thanks!

Wasnt particularly hot. Poor quality

Love the cheese crust pizza here. They have plenty of vegetarian options for pizza and sides. They have quite few amazing deals. Their Beyond fake meat pizzas are amazing. They are conveniently located on sidwell street and do delivery’s around Exeter very quickly. Would recommend it.

Ordered at 1.03pm, had a message to say it would be delayed until between 2.40pm and 3pm, food arrived 3.40pm. Some items cold.

Daylight robbery to charge a delivery fee. Food was “out for delivery” by 7.15pm. Rocked up @ 7.48pm, despite living less than a 5min drive away. Food turned up warm, not hot, unsurprisingly. No apology from the driver, and Customer Service response was entirely lacklustre. We knew the order would take a while from when we ordered as it was busy, but what a shambles it descended into.

Food was lovely and it arrived earlier than I expected. I'll definitely use this service again.

Warm good, rude manager. Would never order from here again

Rang after 20 mins of being late to be lied to saying the delivery driver was around the corner as I waited 30 more minutes then rang again was told he was held up on the bridge , delivered over a hour after the time frame given … food was cold too top it all off. Disappointed is a understatement.

I very much appreciated the 10 mins earlier than expected delivery time.

Terrible customer service experience!!!!! 17/11/2022 I ordered pizza deal tonight from sidwell street outlet. The driver called to find out directions which I gave him but clearly he was somehow confused or not listening or distracted. He hung up on me, I called the outlet and spoke to a person called Carmen who displayed appallingly shocking customer service 1. She accused me of being rude to the delivery guy which I wasn't, she couldn't say exactly what was rude that I said to him 2. Then she threatened to hang up on me because I was rude to her...apparently I was raising my voice at her. Something I could also accuse her of as she was strenuously accusing me of rudeness to the driver. 3.When I told her their customer service was appalling considering her accusations and threat and not even thinking she should listen to my view she said the driver has hearing impediment and couldn't hear me and so was not comfortable to deliver to me... quickly changed the story from me being rude to the driver not feeling comfortable to deliver to me 4. Probably the worst of all, when I asked for her name and she told me and I spelt it just to be sure I heard right, she burst out laughing and commented sarcastically that I got the spelling right!!! That was so disrespectful!! They totally ruined the evening for our guest who we ordered the pizza for. TBH I am actually scared of eating the pizza, how do i know she has spat on it?

Arrived late and food were cold.

It says my orders been delivered and it hasn’t I spoke to the shop and they said they took my food back and they can’t refund me I’m disgusted I won’t be using just eat again

Order was 2 1/2 hours late. Placed order and time came up delayed no warning to day restaurant was busy. Disgusting food when arrived was stone cold…

Massively delayed, the stated delivered and it was no one were to be seen

Really enjoyed our pizzas, cooked perfectly and so yummy

Would be a lot easier to leave a review had our food actually turned up. Nearly 3 hours later still no updates!

Absolute abysmal service. Ordered a delivery at 12.30 to be told delivery would be at 3pm. Rung up the store to be given a rude and abysmal excuses on why they couldn't give the order. He was rude and refused to give his name due to how rude he was. Wouldn't give us a time that it could of been delivered. Dreadful service and was constantly mouthing off on the phone and just being rude. Can't believe this was the case and I would like to be contacted of this because of the issue with the member of staff!!!!!

Food was cold which I already have requested a refund for and it was also late. I want a full refund please as this is not what I expect when I order through your service, late cold food.

Ordered a pizza only for them to have the wrong number so when they tried delivery they rang the wrong number and we were left clueless due to no tracking. This lead us to waiting an extra hour and half for pizza due to the delivery driver just moving on without delivery. When we rang to See what the issue was poor customer service trying to blame us for their mistakes. Would not recommend

Wait for an hour for my food to come n got messed around by the restaurant

Missing half the order. Corrected quickly however.

Never received my order , called the restaurant and the manager was very rude!

I ordered around noon, got it around 3pm. They marked it "delayed"

food poisoning for days. also some middle aged lady was dancing to tiktok songs in the toilets so there was a long queue.

The last 5 times I've ordered something has either been missing or wrong with My order. My autistic daughter likes pizza hut pizza so I am continuing to order but its getting ridiculous how its never right. Also any time we order the cookie dough there's never a tub of vanilla ice cream like there's supposed to be, i had to check if they actually still fi it and it says on the receipt ice cream tub but it never comes, also if we order Ben and Jerry's 9 times out of 10 it's missing. There's no one to call so it's pretty frustrating, I'm sure the drivers just take things all the time.

Awesome service and delivery ❤️ staff.

Food ordered few minutes after 1pm delivered half pst 3pm :). I will not use just eat or Pizza Hut again as order prior to this one was cancelled.

Used to Prank my Friend, Martin. Everyone was really confused and agitated. Recommended.

Was over an hour late. Called the restaurant after 40 mins of ordering as there had been no updates on the app and it had gone past arrival time. They said on the 45 it would be another 45 mins ( no apology at all ). The app then stated it had been delivered when it hadn’t, the food actually arrived about half an hour after the app said it did.

Instead of getting the BBQ pizza that i ordered, i got a Margherita... The nachos were soggy

Restaurant worker who answered phone tried to avoid delivering my order by saying that the restaurant was now closed. I had to insist and point out that he had already accepted my order

It is a disgrace. Awful quality of food.

There was real meat instead of the ‘Beyond’ alternative on the flatbread and I found chunks of chicken on my veggie supreme pizza. For a vegetarian this isn’t very good, and I’ve just wasted £20. Congrats! The tastiest part of this was the Pepsi!

Places the order at 12.30 arrived at 2pm the staff where lovely just a shame it was cold and took so long

Sad to say that this was not a good dinner. We have had vegan gluten free Pizza Hut 'up north' and loved it. However, this take away puzza was only able to be vegan as they put no cheese alternative on it, as they don't stock it So it was very dry and not very filling...and was pretty bland. Also, the gluten free pizza base was tiny! Both my children could have eaten two of them...if they had tasted nice. After eating it al fresco, we walked away feeling hungry. So we won't be eating it again. Very disappointed. Perhaps it is better when you eat in (like we did 'up north'), but as they have closed the Exeter restaurant except for takeaways and deliveries, this is not going to be an option.

Terrible service. 3 hrs late after several calls. Customer service no help. Not worth the money and stress

Crust taste like washing up liquid/perfume

Ordered a menu and only received the pizza (missed both the drink and the side)

Rubbish customer service. Carmen was VERY unhelpful when we rang back to tell them that we found 2 pieces of HAIR in our food. She thought she was bigman and told us time come back to show them the hair. She got loud man and said wasnt going to send some delivery man to give us proper pizza. Do NOT order from this brain dead branch. They didn't make their pizza with effort and it was BARE dry. Also don't buy from this branch unless u want some hairy food

The order went missing but the guy in Pizza Hut sorted it out.

delivered without drink, has been over an hour and driver has not come back to deliver it

Was not cooked properly and still no refund and they are rude in the phone. Just rubbish and I wouldn’t waste my money again.

No garlic sauce and no garlic crust

For a pizza to have a tomato base, should obviously taste like tomato. But unfortunately mine was almost tasteless, even with all the toppings I added. Dough was also under cooked in the middle. Worst I’ve ever had.

The order receipt from the restaurant was different to what I ordered. I ordered a Pepsi and on the receipt that was delivered to me it said Mineral Water, but neither was delivered so I didn’t get a drink with my meal…

Ordered food at 17:25, waited till roughly 7pm and nothing, tried contacting, was unsuccessful, first time this has happened with Pizza Hut, but will never order from here again, shocking service

Really fancy pizza hut tonight haven't had it in ages. Wish I didn't worry it wasn't nice the base was like rubber I had better frozen pizza

Asked for Hawiaiin pizza with extra chicken and mushroom got just chicken and mushroom. Pizza was hot and tasty but disappointed

Wrong sauce on pizza and wrong ice cream delivered

Friendly driver, quick delivery and very tasty

The food didn't arrive at all, very unhappy

Nice pizza On time . Only downfall there were no dips Which is a bit gutting . Lush pizza though So will deffo use again

Very nice pizza. On time and hot.