Pizza Hut Delivery in Sandwell

2.5 hours wait and still waiting .... called to find out they hadn't even started the order when it was saying delivered 1 hour late. Said they were doing ours next to fast track and almost an hour later we still haven't had anything. They aren't even answering the phones now and keep cutting is off and I've got kids waiting up past their bed time for what was meant to be a special treat.

Worse Pizza Hut I’ve ever eaten! Wasn’t even edible!! Pizza was raw, chicken Half cooked! Complained after spending £60 got two pizzas free and guess what! The same, raw, soft and not cooked, not to mention the piss port staff who were rude and tried saying I was making it up!! Yeah ok, these comments say that too 🤣

This is my go to Pizza Hut in Birmingham. Great customer service today from Nylah. Thank you!

but all herbs over both pizzas kids wouldn't eat them spoilet the pizzas

Pizzas are always over loaded with cheese whenever we have ordered from this branch, less is more Great Barr Pizza Hut! haven’t had this issue with other branches.

I had a very bad experience with this manager name (Abdullah). He is so rude in taking the pizza order, showing attitude. The girl manager so polite and understands the order which I want. Their customers service absolutely bad . If manager the manager is rude I don’t know how the employees working under him , how he teach them to serve the client . I am very upset

it never arrived even when they said it was delivered

So slow on delivery.....AND they never answer the phone AFTER they take the order. BAD Service

Great food and really good customer service.

Food 1 hour late, no apology. Phone lines switched off and no communication. You can not run a pizza hut you are a failure. Have a look in the mirror and find a new career I can not see you being open long. Pizza hut manage your franchises there ruining the brand. The 5 star reviews are from your cousins and friends come on behave now.

Food was fine but there was a drink missing. called the restaurant and they said they weren't able to send a replacement. useless.

Tried this Pizza Hut delivery again. Two recent orders have been poor. Pizzas poor quality, bits of orders forgotten. Order took an hour and 10 minutes to be delivered, with no apology from the driver. Tracking updates on website not accurate. ‘Big New Yorker’ is an absolute joke. Image online completely misrepresents the rubbish product you will actually receive - false advertising that surely breaks some formal regulations?! I will attach photos to show ‘expectation’ and ‘reality’. Pizza tasted bad and greasy. It was over cooked, with burnt crust and not enough cheese. Abysmal value for money and leftovers went in the bin. Puny portion of potato wedges. These and the garlic bread slices were stone cold. Disgusting experience. Save your money and order from another company! I will be complaining directly to Pizza Hut.

Ordered pizza ,worst ive had great pizza hut.will not be going back Ordered large vegtarian with four toppings plus crushed green chilies.no green chiles but thats not the problem there was only chesse on a quarter of the pizza where it starts,lucky for me that me and my wife ordered a large and we could throw away a half the pizza where there was no chesse.been ordering here for years,never again.

Thank you nav for such a tasty pizza .always get ordered by nav as she is thefood listener as underatood great.

I always go there for pizza take out . Nav is very sweet and lovely to talk with me

Thank you nav for lovely pizza . It’s really tasty and delicious.

Order was delivered at 17:20, not the 18:30 I requested … not good for a diabetic.

I servad by Nav she is really good and very kind whenever i order a pizza is always fresh and brilliant I enjoyed it everytime having it.

Amazing pizza got served by a young girl called naemz. Helpful and very kind. I am an indecisive person whilst ordering and she made it easy and gave me the best deals !

One pizza was missing. Customer service is ridiculous. Tried to call a restaurant but end up talking to someone in different town. Requesting refund but so far no response.

I was served by a wonderful lady who was mindful of time and my customised pizza order. There needs to be more people like NAV working in this business. Pizza was outstanding and service was excellent 👌🏼

Amazing service, the Manager Navdeep treats all customers fair and with respect.

Had the most shocking experiance today, my delivery was 30 minutes late, when it arrived the order was incorrect, cold and the ice cream was melted with the lid half open, When i called the store a women answered the phone heard i was calling to complain and put the phone down, i called back straight away only to wait 10 minutes for the same lady to answer, she realised it was me and put the phone down. I rang back straight away and was waiting 20 minutes to speak with someone, a male answered he was not apologetic for getting my order wrong, or his rude staff member i was told they were busy and that i should complain online, or i would have to wait 60 minutes for them to make me a new order, bearing in mind i live on the same road as the store. Absolutely shocking service, avoid at all costs, the lady is so so lucky i didnt go to the store!!! I will never order from here again!!!

Naila’s indoor staff at Pizza Hut are exceptional!From the moment you walk in,you are greeted with warm smiles and prompt service.the staff always eager to ensure a pleasant dining experience.Naila has assembled a fantastic team that truly goes above and beyond for their customers👍👍👍👍

This is the third I have had substandard incorrect orders from this shop Today was the final straw Ordere beef sizzler got home and was a meat feast full of pork.I don't eat pork so was disgusted the second pizza was undercooked dry hardly any topping couldn't see any beef and left me underwhelmed to say the least.Wont be using this place again seems to have gone down hill wouldnt recommend at all

Everything is good great service by niallah

Tasty pizza perfect ingredients amazing service by niallah

10/10 service, atmosphere, tasty food great service by niallah

Worst pizza hut ever. Sent a hawaiian sizzler missing 3 of the toppings including pineapple. Bbq pizza also missing bacon and the wrong drink was sent. Not to mention the hour and 10 minute delivery wait time. never answered the phone. The complaints process is a joke, no resolution to the matter. Pizza hut need to hold themselves to higher standards than this.

Pizza Hut great Barr the name of taste and quality good service by niallah

Tasty food great service by niallah

Best quality pizza great service by nialla

Amazing food nice services by nilla

Good food good service credit goes to nialla

Perfect food fantastic service by niallah

Good food good atmosphere good service by nialla

I like pizza hut great barr pizza tasty food great service by nialla

Amazing food, Thank you so much. 🌟

Yummy food amazing service by nialla

Wow, love the new dough. Great Barr's service is getting better. Great service by niala

Food was amazing, got served by nialla, gave me the best deals. Thank you

Good quality pizza perfect ingredients great service by niallah

Pizza hut great barr food quality 10/10 great service by nile

The quality of food is improving, service is getting better, got Served by Yasmin.

Perfect food perfect quantity of vegatable and sources good service by neiila

Tasty pizza 🍕 great service by nela

Good quality Fantastic service by neila

Amazing food Great customer service from nialah i recommend pizza hut great barr

Got served by Niala, love the food here.

Food is very tasty and the service was amazing. Very good customer service. Naila she is polite and gives us very good service. We are very happy. Thank you Naila 💯

Good food tasty 😋 Great service by nyla

Pizza hut great food the brand name amazing food good service by nyla

Tasty Pizza good food great service by nila

Good food good service and atmosphere great service by nila

I wouldn't even feed my dog any thing from this place. Absolutely disgusting. And I wouldn't recommend anyone working for this place. Very rude new owners.

Avoid ordering from great Barr Pizza Hut! I am disgusted with the customer service. My husband called 10 mins before delivery time, the employee told him initially to call back in 10 mins when they stop doing delivery. She then left him on hold for over 5 mins then put the phone down. I called back stating this instead of taking my order she started gossiping about me to other workers thinking I don’t understand Punjabi. When I told her that I can understand exactly what she was saying she hung up on me. Is this how to treat your customers????????

AWFUL, AWFUL, AWFUL. This place is a shambles, ordered two pizzas and they were not what I ordered. They just put on pineapple on both pizzas and hardly any other toppings. Rang up to complain and the Manager was very, very rude and aggressive. I think the these new owners, don't know what a Pizza is???????????

Just be careful when ordering ! Take your money and shortly call back stating your out the area, and then say takes 3 days for your money to come back into your account ! Transactions comes as Pizza Hut Shirley and there based in great Barr ! Shocking experience no respect !

Asked for a beef sizzler with Extra beef...it came with barely any meat on at all!! Packed with jalepenos and onion hidden under cheese. That was my local...not any more!!!

Hi, I usually order pizzas for the family from this pizza hut, and they are fine however this time round really disappointed. The pepperoni pizza hardly had any pepperoni and some slices were just full of cheese where others had noting on it at all except burnt tomato! (See image attached). The vegetarian pizza hardly had any cheese, was full of too much tomato sauce underneath and blodges of cheese without any actual vegetable in sight, just a complete imbalance of ingredients on the pizza. I did ring to complain and they did nothing. As a family we love pizza hut but this time round we only had 1-2 slices each as a family of 4 and rest went in the bin.

I ordered 2 pizzas which were amazing , I got served by Nav who was so exceptional and provided great service. Best Pizza Hut delivery going.

Excellent service by manager Navdeep. She is courteous and respectful. Food is tasty and great value for money.

Ordered 2 cookie doughs.... no ice cream came... navdeep poor punjabi accent could not speak English told me to use my own ice cream... she then swore at me in Hindi... please avoid this place

The worst possible place! Management are clueless which explains rest of the staff.... if your willing to wait over 2 hours for food go ahead and order

Bad service. Ordered food and they missed x2 items off my order. The lady at the store was very rude and not helpful at all, she told me to call customer service if i have an issue….. /: like it’s your store! You missed my items - pathetic! Haven’t had a Pizza Hut in awhile - And to be honest, I see why. I think I may stick to dominoes or try a different restaurant. This was the first and absolutely very last time, I’ll be ordering from this store.

Overly salted pizza with too much cheese, even though we selected the ‘Normal Cheese’ option. Terrible food.

Cancelled our uber order and when we called they said they were to busy. Useless. Shut the place down

AVOID! What a joke of a service. Ordered a vegetarian supreme and they provided a meat supreme!! I told them there isn't even an option to order a meat supreme and she said the supreme listed with all the other veggie pizzas is a meat one!! She said she couldn't offer me anything and to order a new one and pay again!! Useless!

I must say a great all round experience. It was a pleasure speaking to the staff. 13 minutes later the box of goodness arrived. Run back to the car and lifted the lid 🙈😜. You can't beat pizza piping hot, managed to eat 3 slices on way home. All the meats stuff crust. Bloody lovely. Just like to say a big thank you to the staff. Spot on in all departments 👏🏽👏🏽👏🏽👏🏽👏🏽

What useless service. Last time I ordered my delivery was missing wedges, no major concern. Today ordered 4 large pizzas and they only delivered 3. 3 meat ones delivered but missing vegetarian one resulting in the vegetarians not being able to join in family meal.

Late delivery, cold and greasy. 🤮 Never again!

Collected a pizza from them was very hot and fresh however slightly undercooked and not even cut into pizza slices! Huge slices not cut for pizza of 8slices

Poor customer care service. Error with the deal I selected on the app however they just gave me a £5.00 Evoucher. I won’t be ordering from them again. The restaurant also didn’t seem bothered by the discrepancy.

Chicken tasted off pizza was delivered cold vile place wasted my money

Ordered two pizza one margarita one supreme veg, the supreme veg had all meat on it, tried calling over 20 times absolutely no joy! Will be going tomorrow to dash it in their face

We had recently become disappointed with pizzas from here due to lack of cheese included as part of toppings. This time when ordering, we specifically ordered ‘extra cheese’ on the pizza, for which we had to fork out an additional £1 (plus another £1 for delivery when competitors such as Domino’s and Papa John’s don’t have a delivery fee!) The order arrived and the lack of cheese was pretty appalling - this sounds like a first world problem but we work hard for our money and shouldn’t be expected to waste £1 on ‘extra cheese’ which was non-existent! There wasn’t even a normal amount of cheese. Seems as though Pizza Hut are trying to boost profit by being stingy with toppings, to customers who have been loyal for years. Phoned the store to complain and their initial response wasn’t very satisfactory. They then offered to either replace the pizza or provide a discount for a free pizza on a future order - I asked if the code would be emailed to me but they said no, they would make a note on the system. That would mean that if I decided to give them further custom, I would have to phone up to order (rather than the easier, more convenient option of doing this online) and take their word for it that my alleged free pizza would actually be noted on their system. Due to this, I opted for the pizza to be replaced instead. This meant we couldn’t enjoy the delivery as a family because half of the order was spoilt by the lack of cheese and complaint. The problem was rectified but there shouldn’t have been an issue in the first place if they’d just put the extra cheese on as paid for! Will not be ordering again from Great Barr Pizza Hut as they clearly don’t value customers enough. Our money will go to their competitors in future.

Ordered online and by mistake after paying on my card it said for collection I wanted delivery so call straight away and ask if they could change it to delivery they said no we can't as you did it online they would not help and I said I can't pick it up what do I do they said nothing they can so I had to cancel my order and they said i will have to wait 5 days for a refund I order from there often ( not now )

2 hours of waiting for the order

I ordered 5 pizza yesterday from Pizza Hut Great Barr, I normally ordered from here not a problem but this time round the base and crust was paper thin. I complained to them the following day as I was busy with the fireworks and the manager said there is nothing we can do. Classic has a thin base and a thick crust. You can see by the picture no crust at all.

They used to do garlic pizzas. But they've stopped doing them annoyingly.

On calling for a delivery order, we requested, as we always do, what the deals were. We were told 2 large pizzas with a classic side for £23.99. We ordered this and also ordered 2 sides of wings. When our order arrived, the classic side of garlic bread was missing. We called to inform that the garlic bread was missing. We were told that it was never ordered. The lady who we were speaking to was unbelievably rude. We asked for the manager, she said she was the manager. We asked for her name which was Chloe, but refused to give us her surname. She said she was too busy to talk to us and put the phone down. We regularly order from this branch but never again.

Really poor service. Two times in a row the order has arrived late, 1st time it was an hour late!! Then no one answers the phone, when they finally do, they tell you that your order is out for delivery.

2 hours, still no food arrived- status "packing your order" for the last hour and a half. Cannot get through to store. Avoid delivery option, best you collect or order from a better pizza shop. Shocking service, manage your busy periods better you clowns.

Delivered wrong Ordered missed items food was cold whatever delivered spoke to driver who was quite friendly he called hut but the hut staff was rude didn't try to sort out order blamed system and told to call customer service which is email only try to speak to manager he just hung up went to branch showed receipt order details still didn't believed end up with nothing try to avoid this place.

Ordered once, items were.missing, cant even get through to the restaraunt to get it rectifyied. Safe to say never ordering again

Delicious food nice and hot ,workers and delivery driver were very polite ,definitely will order again 🍕🍟🍗😊

pizzas are ok but not very hot. slow service

Service has really dropped. The manager Mo values customer service, but there is another person there who told me she is the manager, Chloe, her level of service is abysmal!

Food was an hour late and tasted bland if I’m being nice, awful i was being honest. Nobody would pick up the phone and then customer services could offer no rhyme nor reason why or nothing in the way of making amends. Last time I use them and won’t recommend them to anybody else.

I wish I could write a nice review but I carnt on this occasion. The food was cold and the order was wrong and they did nothing to fix the issues :) it's a shame I normally like ordering from here

Order bbq base pizza got wrong order. They quickly sent the correct order and allowed me to keep the other two. Great aeevice very quick and efficient best deep pan base I've had in a while.

The pizza was not great unlike other outlets eg. Papa Johns

Delivery driver is fanatic...drink was missing and went and bought one locally and replaced it in 5 minutes....wow.that is customer service...someone give this guy a raise.

Beyond awful, no idea at contactless delivery, no mask, incredibly rude staff, pizza late and when arrived was burnt and cold, went straight in the bin, I wouldn't risk my health by eating it, just checked other reviews and it seems I am not alone, avoid this place

Placed an order at 17:30 its arrived at 19:07, such bad service i do not recommend this place.

Side door collection , main shop closed ,shutter down due to Covid-19 pandemic???? LoL

I ordered a margherita pizza and a supreme vegetable. I would like to say absolutely disgusting no taste considering we paid 25 odd at a discount thank god didnt pay full price the base was hard to would never order from here put me off pizza hut overall. Also gave no sauces

Was given a wrong pizza order. Which is fine it happens. But this time it's a chicken pizza and I'm a vegetarian. Took 2 bites realised. Call the shop and the guy asks how much I ate of the pizza! (2 bites...) and says "dont understand how you did not notice it was chicken" so ignorant and rude! They wanted the pizza box back Lol not sure why... Offered me the correct pizza but I refused to accept. So disappointed with the way i was treated today.

Pizza came the cheese wasn’t all the way to the crust. The garlic dip tasted like it had gone off the whole pizza had a funny taste to it put it in the bin I will never order from there again

I've ordered twice from here now and both times the pizza and service were excellent. Generous toppings, lovely garlic crust and arrived piping hot. The delivery time on both occasions was quicker than suggested which is always a bonus. Definitely coming back here again!