Pizza Hut Delivery in Torfaen

I'm still waiting for my order

the mac and cheese had a THICK layer of oil on the top and was basically swimming in oil. very disgusting.

Delivery was already late, then the delivery driver got lost. It was due at 8.45pm but wasn't delivered until 10pm. Never again.

Absolutely delicious 😋,Thank you

The food tasted ok but I wouldn't recommend unless you're happy to play a game of Russian roulette! We ordered 2 pizzas and 2 cookies, but they couldn't even get that right! One of the pizzas were wrong as well as one of the cookies. The cookies were also overcooked. Costs a fortune too! I wouldn't order from them again.

I purchased two pizzas as a treat for my nieces. I wish I had ordered from a different place. The service was great, wonderful driver and can’t fault that. The pizzas? Bland, flavourless and the base is awful. I ordered a half and half and another which was a good deal (financially) however I wish I had paid extra for another pizza place. There was no sauce. The toppings were sparse. When my sister and brother arrived they found out and said “yeah. You shouldn’t have ordered from there”. If you like Pizza Hut then this review won’t sway you. Pizzas are personal and if you have a favourite you tend to stick to it. Needless to say the voucher for a buy one get one free won’t be used. Picture is the ham and mushroom.

Got pizza hardly any base sauce or toppings disgusting

Fantastic service , delicious pizza, and a wonderful atmosphere. Highly recommended.

Store was amazing and the staff are very friendly..

Delicious food, Excellent service and good atmosphere👍👍

My experience in this store was amazing and the staff are very friendly..

Great pizza and the staff are very friendly and helpful, I come here every week , parking is easy also 👍

The service is top-notch! The staffs are friendly, attentive, and goes above. Kudos to the entire team!”

great experience nice food with better delivery

Best service I've ever found in the region. Nice staff and good hospitality

Wooow I can’t just wait to say, the pizza and the sides was just amazing. I was just thinking to have a good meal tonight from out side and just the ad came on instagram. Quickly made a call through the phone, the guy was reading my mind, he made the right choices for me. He was so polite and was friendly. I called him back after the meal and thanked him for making my day end well. The kids loved the chicken fingers. Well done guys. I will surely come back to you soon. 🥰🏠👨‍👩‍👧🍕🍕♥️♥️

Ordered margarita pizza it was absolutely wonderful. one of your employee Mr abhiram was helpful and informative.

Great Fan of chicken & Jalapenos pizza and cookie dough.

Best service customer service and friendly staff.

Absolutely one of the finest custom pan-based pizzas I've ever savored!

New ownership has certainly turned the place around

Very good pizzas I recommend you try the stuffed crust

Ordered a large half-and-half pizza from Pizza Hut in Cwmbran and it was a game changer! The perfect balance of flavors on each side catered to everyone's taste at the table. Fresh, hot, and loaded with toppings, it was an absolute hit. The crust was cooked to perfection - crispy on the outside, soft on the inside. Definitely a memorable meal and a must-try for pizza lovers out there!

Medium gluten free pizza it’s same size as small one ! Disappointed!!!! What a joke and waste of money !!! Not even enough for 1 person

Mostly good experiences collecting from here.

manager of pizza hut was very helpful.

Ordered extra toppings which it did not have on. Very poor.

Not the best , food was very bland and cold. Dont think I'll rush back in a hurry . Shame as really loved pizza hut. .

I accidentally ordered my food to the wrong location, however the location I picked was only a 5 minute drive away from my actual location which is my mistake I understand, however it arrived at the wrong location an hour before it should have in which when it got there i phone called the driver and apologised and asked him if he could drive for 5 minutes to the correct location in which he said no because they’re meant to be closed, but it was actually meant to come an hour later? I spent £25 o

Oh My God I never had ordered delivery from pizza hut. Today I made this massive mistake! Instead order my Dominos I decided to order pizza hut instead and never I mean never felt so dessappointed like today. Pizza so dry dont have hardly any cheese. Where is the cheese??? It was bad pizza disgusting so I would advise Dominos instead this pizza Hut wich hurted my stomack is not good so bad!

Food was good and hot but delivery time was over an hour

Great food. Great deals. Friendly staff. Nice to see the vegan offerings now too!

Food was 2 hours late. Had a phone call at 19:40 to say they had missed our order due to busyness. That they was cooking it now and it would be out first thing. 20:15 still no food or update. Rand restaurant, they said it was out for delivery and wouldn’t be long. 20:45 still not arrived. Rang restaurant again to be told it only just went out the door, inquired why I got told over half an hour ago the food had left the restaurant. They apologised and said it won’t be long. They then updated just eat to say new delivery time was 20:55. Food arrived at 21:05. Food that turned up was stone cold.

Service in this place is unbelievably slow. Ordered 2 pizza’s for takeaway and had to wait over an hour to collect. 1 pizza had to be remade as they had got the order wrong the first time. This Pizza Hut made the simplicity of takeaway… painful.

The delivery person was rude and didn’t want to come deliver it to us. He parked at the end of our road and expected us to go to him as he “didn’t know how to park”.

Ordered food and 2 items were missing. I called up to get them re delivered and they didn't show up I didn't bother calling back, also the food was barley warm. This was my first time ordering pizza hut and it was my last stick with dominos

Pizza cold and taste dry paid for extra cheese none very disappointed with quality and taste

Shocking service tonight from Pizza but Cwmbran. Order food at 8.30. Told it would be delivered between 9.20-9.40. Called at 9.20, no record of the order, told it would another 20 mins. 10pm called order left the shop. Called 20 mins later and still no order? Arrived at 10.30 2hrs after I ordered it. Absolute shambles.

Followed instructions and food was great!

Kinda funny how this place is still operating given that they’ve screwed up every order I’ve ever had with them. My last order was atrocious. 2 hours late, cold and my driver sat on the box, crushing the pizza. Workers there should be ashamed.

Said I was going to have wedges and gave me 2 garlic breads

Absolutely spot on! I came to work with no lunch today and a million things to get done by the end of the day. I didn't want to leave my place of works, so I had a pizza delivered by a very polite delivery driver. Everything that I ordered was perfect. I haven't had takeaway food in 6 months, and I'm so glad I decided to treat myself! The cheesy garlic bread, pizza and wedges were outstanding. Piping hot, not shy of any cheese on the garlic bread and a very well presented, hot and delicious pizza. Massive thankyou to everyone working there today for making my awful day alot better with some perfect food! I'll be taking the rest home and giving my little one her first taste of pizza! 😁

Ordered at 19:32. Still hadn't arrived at time of writing this 21:26

Stone cold food!! Missing the drink. Restaurant not interested. AVOID

Wow the quality of food is amazing from here wouldn’t go anywhere else

Charged the amount but never delivered the food not happy at all 😞

3rd and last time ordering 1st never arrived, 2nd was so late canceled as everyone went to bed but somehow still arrived nearly 3hrs later and today was 40 minutes late after calling then order was wrong called to complain, said would send replacement never arrived.

Ordered at the counter and waited 40 minutes in the shop for 1 pizza and weges. The premises was dirty, food all over the floor in the kitchen and crawling bugs. Staff didn't apologise or offer a gesture of good will or even a free drink whilst waiting. Not one person washed their hands in-between handling money at the till or food preparation or in-between food allergens. Weges were still rock hard in the middle. Not one person said thanks for waiting.

We’ve collected from here on a number of occasions and never been disappointed with the quality of our food. Collected pizzas from here on Friday and again everything was perfect, however I need to know if Mike, who was also collecting pizza at the same time, ever managed to get his card to work and take his pizza home! Mike, if you’re out there, me and my boyfriend are invested in the end of your Pizza Hut saga! Did you pay? Did you eat? Was your food still hot? We had our hopes up for you, Mike! Hope you and your mrs managed to eat that night!

I've been there more than once and there food never fails to disappoint, I always have an excellent pizza at great quality and at a good price

Avoid! Notification that our order was cancelled 5 minutes before it was due. Reason was “driver could not find you” even though we had ordered on just eat many times. when called we were told “they tried our back and front door”. This was a massive lie as we have a front door camera and our backdoor is not accessible. They stated we could come and collect it (defeating the point of delivery). Once collected, it was cold, there was no cheese on one side, no chicken which was added as an extra and parts completely missing as you can see from the picture. How this place is still running I’m not sure.

Awful service. Hour came over an hour late, although the food was very nice.

How this place is actually still open I have no idea. Over 3 hours for 2 Pizzas to be delivered. (UPDATE 15/3/23) Won't even resolve the issue. Won't accept the complaint Not even the people who replied to the complaint on here. !!!!DO NOT ORDER FROM HERE OR PIZZA HUT!!!! Absolutely awful company to deal with.

Horrific, avoid at all costs! 3 hours for delivery.

Took my money didn't even deliver my order n ignored me

I would give zero stars but it won't give me the option, staff are useless ordered 1 pizza and mac'n cheese that waited 3 hours for them to cancel the order and offer a refund in 5 DAYS, when ringing the shop passing me around staff who all telling me different lies that my food was sent out an hour ago then it's just going in the oven. Steer clear of the place and get a dominos instead.... At least it gets delivered and on time

Didn't deliver after 1.5 hours waiting and ringing them twice. Didn't arrange refund until I contacted customer service. Awful attitude of staff.

Absolutely disgusting, never ordering food from here again. Myself and my partner thought we would try pizza hut for a change as its been years since having one. This ordeal has put us right off pizza hut and will be sticking to domino's. Ordered food at 14.32, got a phone call from the driver at 15.19 saying he was lost, i directed him to where he needed to go but no sign of him after 10mins, ended up sending my partner out to find him, eventually got the food to be told he forgot the extra sauces. Not kicking up a fuss we thought we would leave it for 2 99p sauces. Opened the food, pizza's were stone cold and full of grease, god nose what the green herb stuff was that was plastered over the pizza's either but it was everywhere. Ended up having 2 slices and gave the rest to the dog who also turned her nose up at it. Myself and my partner now feel extremely sick from what little we actually ate but probably caused by the amount of oil which covered the pizza's . I even squeezed a slice and pure oil poured out from it. From the prices they charged i expected alot better from there i would of been better off getting a pizza from Iceland for £1. Absolutely vile.

I went in with my nephew and it was absolutely freezing in there

The manager on duty who I think was Levi was absolutely perfect. 10/10 service can’t fault it. Wish him and his team all the best they were absolutely amazing and happy. Beautiful.

I rang to speak about the fact my pizzas were burnt. The advice I was given was to go on the website site and contact customer services. There was no consideration that I had food that couldn't be consumed as it tasted burnt aswell. I have since been in contact with Pizzahut customer care who have offered me £25 discount code only to be used on full price menu which as a comparison to the two pizzas I ordered would be £37.98. I will never be using Pizza Hut again after this insulting offer

Never had a bad pizza from here, would recommend!

Really bad experiences the last few times we've ordered. The orders are consistently wrong. The one time we'd ordered a vegan pizza and they sent a meat one as their mistake. When we called to get it changed we were told "you'll have to have what you're given". We were able to resolve this after a lot of effort and escalating to management. This time, toppings we'd paid extra for were missing, and the pizza was undercooked. It was pale and the cheese not even melted. So disappointing and poor representation of the pizza hut brand

Great value for money and pizza hot and crisp 👌

Manger Levi at pizza hut Cwmbran was rude and damaged my clothes with a jet wash very unprofessional staff by look at recent reviews with pizza hut I really think they need to look at the management they employ as Levi can not mange at all !! Update after much going back and forth where there care team which were no help at all with late reply times so disappointed in this company I have had to seek legal advice avoid at all costs !!!!

Half off pizza didn't have any cheese or toppings on all was on one side off the pizza

Ordered from there and never again they basically stole money of me, ordered a pizza and sides on the Just Eat app which apparently they don't know what order comes through there and when I cancelled the order did they refund me the money? no they charged a cancellation fee which was the price of my order. Pizza Hut is a scam and is doing some shady stuff

Don't bother with this place. Ordered online, 30 minutes after it was due to arrive I called, got hung up on multiple times until a rude guy told me he was about to make it and put it in the oven (45 mins late at this point). It's now 2 hours since we ordered and despite being very polite and patient they were rude and our pizza is an hour late as he begins to make it. Don't order from here, it's awful. 0/10 customer service 0/10 timeliness 3/10 food quality

I would give 0 if I could. Appalling customer service. The first complaint I had was our food was 2 hours late. The next complaint I had was when I complained about the lateness they told me their area manager would be in contact. My email and phone number were on the screenshots of the order I sent them. The area manager then proceeded to contact me on my Facebook through his personal Facebook. They offered me a £25 re order. Which apparently now I can't use. Even though I have all the proof that it was sent. But I can't send them the message because of their new data. I also at the beginning of this week was hacked and someone took my rewards. I finally got them back tonight, spoke to head office and they okayed me ordering 2 separate Pizzas to collect. Spoke with Levi there on to be told no. He said he rang me but it wasn't my number he called. I showed him the messages and he refused to see them. I told him what had happened earlier that week, he then proceeded to tell me that he had 3 people with the same story that came in earlier. I showed him the emails between me and head office about the incident but he still didn't give me my order.

-Awfully prepared food, no effort made (see pics) -Food is always 15-30m later than quoted. -Items out of stock need to be chased via customer service for refunds, so expect to budget 30-60m chasing people and calling to explain the items you ordered were not delivered as out of stock. No idea why the store cant issue refunds, just archaic. -Avoid at all costs, the place is a joke. (Based on 4 takeaways in the last year, I am an idiot for giving them extra chances)

Terrible. First time we ordered they delivered the wrong pizza and the box was crushed. Customer care sorted this out for us. Reluctantly gave them a second chance this evening and again the wrong pizza and wrong drink was delivered. Not only that, but the pizzas just taste terrible, appear undercooked and are way too greasy.

Genuinely don’t bother, more frustration than it’s worth. Takes ages to arrive then arrives wrong! Edit : you gave me a code on the day I could use next time when I phoned up. I phoned up to use the code only to be told you can’t take card payments over the phone so it was a worthless gesture.

Ordered online said estimated delivery between 12.15pm and 12.25pm still haven't got my order yet. It's been over an hour. Rang pizza hut up 3 times no answer. I want a refund!!!

Say your open but come to the store closed 🤷‍♂️

Ordered large pizza it wasn't even a large and the pizza had more crust than actual pizza more kids were so disappointed I ignored the reviews aswell and still tried it wish I had listened so disappointing and pizzahut used to be my favourite ill never order here again!

Website is shocking at the moment advertising pizzas that they no longer sell and when I called up about a deal that was I was being charged incorrectly for the staff member said chose a different one then and hung up the phone. Then tried to order again was told it would be 30-40mins and turned up over an hour and a half later, called multiple times to see where my order was and I was told its on its way. I have received better service from nuisance call centers, only good thing was the delivery driver Lee was fab he would easily get a 5 star rating

Lee the Delivery driverWas so good but the shop I was late cooking it And the way they cut it was disgusting

I placed an order of £31.57 via the Pizza Hut website , after waiting over an hour (eta 19:20) I called at 20:00. It took around 6 attempts over 20 minutes for a pizzahut employee to answer the phone. At which point I asked where my order was. They explained it was not on the system and to contact support for a refund. I have been billed and waited almost an hour and a half for food that was never going to turn up. To then be greeted by a staff member on the phone with no apology stating there was nothing he could do and that I could re order and pay for the meal again. Absolutely disgusting service, I am now down £31.57 with no food and no refund! Extremely poor customer service **Over one week later and still no attempt from Pizzahut to issue a refund, disgusting service**

Guys are under enthusied. Service is extreamly slow. Wouldnt hurt for HQ to go in a retrain or get more staff

10 min wait turned into an hour Card machine not working and gave me £2 change all in 5p.

Ordered via the Pizza Hut website. Waited almost an hour and then called the store to find out where it was. Staff said the website doesn’t work and hasn’t for a while!… So why haven’t they notified someone in Pizza Hut I.T department!!!

Brilliant customer service. We are regulars, our order came but was incorrect, we called and realised it was our own mistake - despite this Pizza Hut were really kind enough to correct our order and get that to us within 20 mins even though this is perhaps the busiest time/day of the week. Extremely grateful, will continue to buy from. Thanks all at Pizza Hut!!

Ordered online but after almost two hours of waiting our food still hadn't arrived. We phoned to see what had happened to out order and was told it was just leaving. Half an hour later and still nothing. Another phone call and apparently it was just leaving again! We said it was too late and wanted to cancel and get a refund. Apparently we have to email to get a refund which can take 5 days! I will never use pizza hut ever again!

Excellent pizza best I've had in a long time. Piping hot and fresh. Brilliant prompt service when collecting. Friendly staff. Ace job!

I came on sunday. First time the lad at the till gave me some great recommendations for what to get that fit my dietary requirements. The staff were all fab. The food came hot & tasty. The boy at the counter, the girl and taller fellow with the black shirt on really went the extra mile. A real credit to them.

Order was 90 minutes late - took over two hours to deliver. Staff ignored and hung up the phone multiple times when calling to find the lost pizza. Was palmed off saying it was just going in the oven and would be 10 minutes when I got through, only for it to take another hour.

The staff left a lot to be desired looked scruffy was kept waiting for ten minutes before someone came to take my order. Lots of shouting in kitchen. But worst of all there was a gang of kids in seating area causing mayhem but stsff did nothing. Food when we got it home was dark overcooked will never go there again

Food was nice but one thing didn’t show up and another was wrong. Called back to get the correct one and they brought the correct item but the missing one was wrong. Hungry and fed up with complaining just left it. Unorganised mess

Delivery time is awful. Ordered an hour and 20 minutes ago and it's still not arrived. I rang 45 minutes ago to be told the driver has it and it would be here in 15 minutes, clearly a lie.

Horrendous, waited over 3 hrs for a very simple order. Everytime I decide to try this place out the delivery times are terrible. Everytime you call to check on your food they put you on hold, pretend to check your order then lie to you about where it is. Never again.

Food arrived late. When it did eventually turn up the food was cold and tasted like it had been sat around for a good while. Very disappointed should’ve ordered a dominos instead.

Great place to go for pizza as a takeaway

Me and my misses have always been pizza hut people but when we moved to pontypool they don't deliver to that far even tho papa John's do and they only a stone throw away from each other, very poor they don't branch out to satisfy customers

Was put off by other reviews, especially when they mentioned disgusting, but tonight I left the ordering to my better half. I expected a poor pizza but I received an amazing pizza. Dense toppings, loads of cheese, spicy sauce x2. Gutted that the local pizza shop has closed but now I know why. Wow. Hot food delivered quick.

Lovely pizzas delivered from here always red hot tastes good ♥️

Wouldnt let me out pizza the hut

Delivery was a bit slow, but pizza was banging, can't complain for a fiver a pizza

Not to happy with the confusion when taking the order the young lad didunt seem to know what was what?? Also took long time for order to come.

Pizza Hut Cwmbran are usually very late - but tonight the order didn't even turn up. Ordered at 6:30pm ready for 8:45pm - phone was ignored entirely. At about 9:30pm I checked Pizza Hut Delivery again and it stated the Hut was actually closed - payment taken no order. Stick with Dominos or Pizza Dough - this hut, although makes lovely pizzas, needs to close due to their lack of customer service.

Service... rude and horrible Food.... discusting and inedible Delivery time... takes about 3 hours Customer service..... there is none Overall if you expect any form of customer service, reliability, decent food and to feel like a valued customer then avoid this place and use any of the mass selection of takeaway places around cwmbran, seriously anywhere else but here.