Mcdonald's Restaurants in Torfaen

Still can't use my points the manager tried to help but no

Apart from the groups or swearing teenagers it's alright, it's a McDonald's you know what your gonna get

No I didn't, I may have walked past but would never eat their type of food by choice.

Got the order wrong as items missed off but replaced with no problem

As ordered, well packed and all correct. Many thanks

hash brown £2,19? really! anyway just eat was great. nice delivery guy very pleasant 👍

The driver was very abusive and shouting, I DO NOT want him at my property again. He was shouting because someone on the road had moved a bin that was in his way, this was out of my control and he was aware of this but still started shouting at me and getting very angry.. I cannot control what the public do.. DO NOT SEND HIM AGAIN.

Waited 1 hour and 30 mins and food arrived cold

Over an hour late (1 hr 40 from order time) and stone cold it was not edible and went in the bin. According to the App the courier was at McDonald’s for over 40 mins waiting. No was delivering other orders and do mine was not edible even the drinks were not good the milkshakes had liquified and were not drinkable disgraceful

I am so disappointed this happenes on a regular basis never get my order Right or it's cold there is always something and it's a rip off

quarter pounder burger missing,fries are cold

Yet again as delivery was good restaurant got my order wrong again

delivery driver was on time and very polite but I had items missing

Why is there always food missing when you order from McDonald's? And fries always cold. Just eat unhelpful as well

No straw for ny drink, late delivery and food was nearly cold

Nuggets was cold and drink was spilt

my food did not arrive and I still have not received compensation for the trouble

Food was cold that I had to reheated in microwave and milkshake had melted and was runny.

Food was being “delivered” for over half hour, so obviously turned up cold! Also; is it too much to ask that a straw gets supplied with the drinks.?!

Absolutely terrible food was cold on delivery after hour wait to be told sorry was a rush

Waited over 2 hours for food to be delivered and when it finally came over 3/4 of it was missing. 4 burgers and 2 chips missing. Drinks were all there to be fair but all tipped over in the bag, was enough left in each to fill 1 cup just about. The 1 meal that did turn up and was actually correct was freezing cold and of course the sauces and straws as always were nonexistent.

Your work effort is terrible. You have no pride in your work. I always missing food Anything not missing is cold. And I think you need to have a chat to your self and buck up your ideas or I think high management need to come to the store

Food was cold and there was a patty missing from the Big Mac

MY FOOD NEVER SHOWED UP BECAUSE WHEN I WENT OUTSIDE SO SEE WHAT WAS TAKING MY DRIVER SO LONG I SAW HIM IN HIS RED AUDI EATING MY FOOD AND THE MOMENT BE SAW ME HE SPED OFF GOING INCREDIBLY FAST AND DIDNT CLOSE THE ORDER UNTIL ALMOST TWO HOURS LATER I WANT AND NEED A REFUND RIGHT NOW

this is the last straw with mcdonalds, 2 young kids waiting for food & it turns up cold, disapointed & and angry is an understatement, i know we will cook it leave it to stand for 30/40 mins let it go out stone cold

chips was freezing cold went in big burger was flat n cold

The burgers were missing the extra pickles and coke, the fries weren’t cooked had to put them in the air fryer.

Driver took ages never rang us for directions, i put instructions to find us but never did we had to go and follow the app and meet her to get food and food was freezing very annoyed

The fries were yet again undercooked .... they were horrible... the burgers i ordered were x 2 hamburgers with onions only plus extra onions ... neither had any onions so were basically just a buger in a bun x 2 .... very bland tasting.. disappointed

When the delivery driver passed me the bag, i noticed it was dripping from the bottom. I thanked the driver and when I opened up the bag in my house, the drink I ordered was spilled in the bag and it had leaked over everything. I am not impressed.

Missing items and both drinks spoilt half empty in bag

Asoloutely appauling service coming from mcdonalds cwmbran the last 3 times inhave ordered through just eat there have been things missing from my order, meals slapped together meaning filling and burgers all over the place inside the box and drowned in sauce. This time missing burgers chips are both completely wrong sizes and taste like they have been sat around all day. Would have given 0 stars if possible as service is atrocious.

Not happy my order not delivered

I can't understand why they mess the order up all the time always miss half the order

Sauce was missing and food was cold

Access was awkward if your driving

Totally wrong food . Spent £37.50 for 2 cokes 2 chips and burger. Absolute joke. Called Macdonald an and the lady was horrific , never going to the establishment again. Shocking.

food was sealed and warm. much better service

once again the great illiterate staff at mcdonalds strike again, not being remotely competent enough to fullfill orders correctly is an annoying habit. theres always something missing.

absolutely disgusting. Food is cold and fries are usually soggy or bland. Went there as a treat with my mother and had a horrible time, Toilets have more security than a bank, in absolutely vile state. Having a whole code system for the bathrooms is crazily un-necessary and makes it feel like a prison, Found pee surrounding multiple toilets on the floor every time ive been here. atmosphere is terrible, while eating dinner someone forgot about the need to pull their trousers up and lets just say its not very pleasant when your eating dinner and all you can see is a whole buttcrack. There was also a child twerking, not even in the childrens area. Absolutely traumatising. Waiters are nice though.

said the food was delivered. Wasn't. appealed and I gave to wait up to 5 days for an outcome. what a joke. had to order from somewhere else. justeats getting worse and worse.

the driver left the drinks only orange juice. no food 28 pound I have lost order number CRKC-WR9X-4999

Oder has not arrived, and no call from courier , i was waiting for them on the door step but noone arrived !!! Very upset about this and want a refund please

Food was inedible. Delivered 40mins after it was collected, tracking states 10mins before but food is time stamped!

when will mcdonalds get it in there heads, pay for large meal expect large not a happy meal size portion, jeez its not hard to read a screen

Awful service.Hour and a half later my order turns up, cold and items missing

looking at map the driver went around different stea first. then he couldn't find house and I could see him down bottom of hill wandering round with food

Ordered curry sauce and didn’t get sent any

half my order was missing and I was given 2 single cheese burgers when I ordered triples

Awesome delivery, best we’ve ever had and it was on a Saturday too!

All the food was cold and it took over 1 1/2 hours to be delivered.

Freezing cold food and milkshake was battered and tipped everywhere ! Fed up of wasting money on this now so no more

Terrible. I waited for over 2 hours and suddenly the order status chaged from Preparing your order to delivered and no.food was delivered at all.

told me order was delivered when i didn’t even get it

ordered happy meal with milk...no milk arrived. also ordered a vanilla milkshake and got a banana one. no one with brains works in cwmbran macdonalds

Had to wait 2 hours for my food

waited 2 hours for food that was prepared within 10 minutes of me ordering it and it wasn't even the correct order

cold chips and no straws for our drinks!

No sauce sent, paid extra for them

Dips missed out, wrong items delivered, mcflurries had the most anaemic amount of toppings possible. really not worth the price these days

no chips with order, food arrived on time but drinks and other items missing again from order

Food was hot and driver was polite :)

Spilt drinks, driver not listening to instructions and argumentative

our coca cola was leaking so half gone when got to the door

Why are the staff at McDonald's Cwmbran so hellbent on completely ignoring Couriers? We are trying to deliver your product! Yet you choose to completely ignore us when the order is right there on the rack! To customers, this is why your food arrives cold. Absolutely awful place to collect from.

Arrived cold cos driver was lost..bag was open the seal was nlr on it the burgers were all.tipped out and lettuce was eveeywhere

Attitude of driver was terrible

always missing something or cold!! today we are missing one whole meal!!! joke!!!!

never turned up waited 2 hours . shambles

Arrived early, lovely and hot, just missing a double cheeseburger

Missing one Big Mac and one bag of fries

waited a total of 1 hour and 30 minutes for food and when it came I was not hungry . the driver was quick delivering the food

No cheese added when i paid for it and missing chips.

Compressed hardboard chairs so very uncomfortable, teenagers outside staring at you while eating and security at the door just stood there while i confronted 2 teenagers who was staring at us through the windows its definitely not the place to go,

Food was late, dreadfully packaged and cold.

the chips and burgers were cold tasted bad quality, not a good purchaser experience

TERRIBLE I paid for a P.L.A.I.N double bacon cheeseburger and got it filled with pickles lettuce and onion ITS NOT THAT HARD TO MAKE A PLAIN DB CHEESEBURGER. THEY WAS ALL LAZY AND DIDNT DO ANYTHING ABOUT IT (5 burgers was incorrect in total I’m fuming) TERRIBLE SERVICE 0/10. PLUS EVEN IF I DID WANT PICKLES N ALL (which I didn’t order) WHY IS THERE ONLY 1 PICKLE!?

delivery driver was so kind and lovely

Manager (not naming names) misheard my little brother who is on the spectrum and had ago and even after corrected by one of her employees still didn't have the decency to apologise. But I do wanna say thank you to the employees who came out on their brake and joked around playing games with my brother. Meant a lot to him. Other then this the food was lovely. And we had a good time.

food wasnt hot, nor cold, nor warm. came quickly

Waited ages and food was cold and soggy

It didn’t arrive my partner was starving reslly let down!

food was good and courier was amenable and professional.

Never arrived and refused to give me a refund. without photographic evidence. how can I give you photographic evidence of nothing.

Had problems with food on numerous occasions and had a double Big Mac meal last night and I couldn’t eat it as it had nothing in it only a bit of lettuce underneath, no sauce, no onions, no pickles nothing too dry to eat and refuse to give me a refund for burger.

Really nice guy delivered my food but everytime I order a mix n match with sauces, the sauce NEVER comes with it so I have dry nuggets and chips.

i woulf like a full refund poorly packaging im disappointed never ordering again

Best delivery driver kind to my kids would tip him next time he orders me

Both drinks half full and the one was the wrong flavour

Guy who delivered is 5 ⭐️ and friendly and polite. Food itself was quality

‘I haven't received my order, but the app says they have delivered my food." I have already paid for it, and waiting for my food for more than 45 minutes

Order arrived with just the chips & missing the burgers & missing the sauces. Extremely disappointed

every single burger and selects was missing from my order. all I recieved were the fries the happy meals and the drinks to go with them. called macdonalds for assistance and was told they are normally only used to dropping 2 bags each delivery so if I had 3 bags they may have missed the 3rd. no way of contacting driver or just eat. macdonalds want me to call back in 20mins. no idea why if they can't help with the issue

didn't receive my 40 pounds order receive someone else's 🙄 which was 20 pounds

initial time mentioned was 15 to 30 min.but delivery received by 55 minutes and the items were wrong.

My order was wrong I wanted a double cheeseburger with bacon and I had a mayo chicken with bacon and also it was all cold

Big mac burger missing and strawberry milkshake

didn't have any of the sauce's for our select meals or a straw for the milkshake........ not happy

did not receive all my order rung mcdonalds hung up

Took nearly 2 hours to be delivered and everything was cold and the drinks had melted, very shocking and unacceptable!