Mcdonald's Restaurants in Torfaen

We had the wrong order so didn’t eat anything. The cup of tea was broken also I paid 20 pounds for nothing

Ordered happy meal for my son. No fries so it wasnt happy! Bad quality toy also

Went to the wrong house then stayed there for 10 minutes

No food received, just drinks for mine and another persons order. Brilliant

drink half empty. The rest is on my floors and sides

Delivery on time and quick. Food however was very undercooked, fries were pale white and cold looked defrosted rather than cooked at all, Inedible. Food was cold overall and the only really edible part was the drinks. Won't use again unfortunately.

The driver was very polite and happy

Did not send the promotional item that was the reason I ordered in the first place. Not happy.

Burger was missing. The fries were comd and didnt look like they had been cooked,possibly defrosted and that seemed about it. Its not much to heat things up but this was poor. Delivery tine kept going up and up to the original estimate

firstly the lids on the milkshakes were not secured properly we roughly lost about half- quarter of each shake , the chips tasted old ... the food was cold, and one of the burgers in wrapping fell out into the bag .. luckily it was together ... food was edible but not worth £51 ..

Was ment to have it all mindcraft theme the buger boxes are nt mindcraft which was disappointing 😞

Wait over an hour for it to start being made and took near another hour to come

arrive on time but was freezing cold

Unfortunately every time we order from here there is always an issue whether it be spilled drinks or missing items. Today the delivery time was 3 times what it said it would be when I ordered and everything arrived stone cold. So disappointing

Yet again, another incomplete order!! Doesn't anybody check whether all the order is in the bag before it's sealed??? Poor service is becoming the norm.

ice cold as it's just been brought to me in a bag for life that looked like it had been dragged out of some old persons wet draw, £13 for lunch thats been rained of when there's no rain

My food was warm but good ole microwave sorted that out. Tasty tho' Delivery

food was cold and no apple juice

did not receive two Malteser mcflurry that were ordered.

I was missing lot of items and never got a refund

Food arrived 40 minutes way to long after ordering and was cold

had wrong drink. I received a no sugar drink. I can't drink sweeteners.

delivery was great but no straws or sauces.

order never arrived and its saying its been delivered.

They forgot my chicken selects that I had for free and then the food came cold

Missing burger and wrong pie sent

Jam missing out of toasted muffins and hash brown missing, McDonald’s sort it out, double check orders, don’t try palm this off on driver like you usually do

Delivery time was great, thank you to the driver

Delivery great, fries undercooked (again), missing all the dips ordered, still pulling the pickles out of the burgers (requested them be removed). Sigh.......

Breakfast wrap came with egg & brown sauce when it was ketchup & no egg

Polite but one ice cream missing

Was delivered with the food still in the hot bag. Great thanks

shocking service . we all had cold chips and there was no sauce on the mc chicken or chicken mayo

Ordered a large chips with my order and the size was equivalent to a medium/small and they were whiter than me with no salt on them at all

Food cold, over half wait more like hour half, food cold, not happy

It was only half a big mac as one of the burgers typical of the service from here

if I could give zero stars I would. All three burgers were freezing cold. The fries were tough and also cold. The meals turned up 10 minutes late. All in all it was atrocious either McDonalds or the driver should be embarrassed with themselves. If the driver hadn't already left i would have sent it back. Total and utter waste of money on inedible rubbish.

I asked for no cheese or gherkins and got them both.

IT DIDNT ARRIVE THE DRIVER STOLE MY FOOD

order didn't come would like money back

Great delivery courier polite and helpful

Food was incredibly cold, there was no salt on the fries, Drink was warm

Food good and lovely delivery drivers elderly man and woman very polite makes all the difference 😊

I was tracking my order which said she was right outside my flat when I went looking for her she was talking to someone on her phone not even looking for my premises. I am not happy with this customer service

Put wrong address by mistake phoned the shop and was quickly rectified

Order not complete we were 1 burger and 1 drink short

Very polite and effective delivery Thankyou

Order a little cold had to microwave but all good thanks

Didn’t get any food only drinks. I had to go to the Cwmbran McDonald’s. I’m not happy at all.

Took 85 mins for a happy meal, 3 cheeseburgers, and 2 hot chocolates. Everything was freezing by the time it got here, and the cheeseburger didn’t even have cheese on, please could I have a refund?

tracking my order on map was bismal it kept jumping from one street to another my order took longer than what it should have absolute joke

forgot my oreo mcflurry and a hash brown was missing so not happy about that

The food was freezing when it came

The staff members take the piss out of me because of something I do while I'm at home on my own due to mental health so bad customer service no member of staff should take the piss when it comes to mentally ill people i will never be coming back into the mcdonalds in cwmbran ever again

Driver turned up with the wrong order and when i gave him the code it wasn't working. He could not understand what i was saying then a lady got out of tge car and said my order had been cancelled. Its showing as delivered though

Says delivered but no order has arrived ...

Food was missing from order again

Wrong order missing a triple cheeseburger and given a double one instead

it was ok just a slight mistake with one of the milkshakes instead of having a large chocolate milkshake landed up with a banana milkshake

very cold when it arrived had to re heat

Ordered 3 cheeseburgers and all were cold and sqashed, not happy at all.

Food NEVER arrived, over an hour it was still showing as being prepared but never arrived. Ring doorbell checked and it didnt come

even when you ring the store they still manage to get it wrong cwmbran is the worst

courier stopped halfway to return to MacD. Then went on other deliveries first.I DID NOT ACCEPT FOOD. I WANT TO CANCEL. AND MONEY RETURNED

Food was cold the muffin was hard and all the food was out of the muffin

Delivery was quick. Please read the order slip properly tho! I ordered 3 chicken selects with fries and a side of mozzarella sticks, but instead received 3 selects, no fries and 3 packs of mozzarella sticks :(

Quick delivery. Large chips were 1/2 full

Never arrived how do I get my money back

Really good delivery time, food was also super good, 5 star instantly no hesitation

No sauce with the selects and was cold. Driver was rude.

ordered a double burger and received a single

The 6 lots of chips we had as a takeaway were absolutely Uncooked and freezing cold.We could not get back there to complain and tried to phone them.....phone for 3 hours.

later than at first stated and cool when it arrived. disappointing

My only complaint is they gave me ketchup when I ordered curry sauce. The rest of the order was spot on. Very pleased.

Cold food. No microwave here. Straight in bin.

fries were cold items were missing and the drink was was barely flavoured water

Stone cold, wrong items delivered, items missing, no sauces. Just eat absolutely useless, not worth ordering in.

All the food was stone cold and couldn't eat it so a waste of money

WRONG ORDER, was given someone elses order.

great service,apart from 1 item not delivered,and 4 of the sauces missing.

Food took nearly a hour to arrive.. absolutely stone cold and not edible having waited all that time.. and to top it off the delivery person could not find the house even though the street is clearly marked out and have not had issues before… total waste of money as it has all gone in the bin as it was that cold and il eat warm food but this was stone cold where it must if been sat there for so so long:-( very disappointed

Missing the main items!! Shambles

Never received this order.. Ordered 6.30pm still waiting 21.11.

fries were stone cold. chicken and burger was hot enough. I think fries must have been prepared well before rest. I can't stand cold fries.

Rubbish delivery was three hours cause a delivery driver accidently took it

I ordered a egg muffin meal with orange juice, the egg was beautiful I had to order another one on its own. Egg was hot and wasn't greeny grey like last time. On my second other I also ordered a small coke zero , ketchup dips are now free whch is a bonus.

Perfect order, lovely delivery driver 5 stars!!!

courier was very friendly ,came earlier than expected

Forgot half my order my children are not happy at all

If you order small they wait for more orders so mine was stone cold when it arrived .. absolute waste of time and money

Freezing cold and half was missing

food not as nice as before. delivery good.

Missing items, chips had no slat, no tomato sources, burger was cold

my food was delivered to wrong address havnt had order

Fries were cold, they are cold every time they are delivered

The food was over an hour late. When the food did finally arrived it was stone cold and the chips weren’t cooked.

My McCrispy didn’t turn up and neither did my fries and it’s all freezing

Was looking forward for my drink but leaked all over the bag and mc flurry

Ordered at 16:56, with estimated delivery time 15-20 minutes. Food tracker stated courier was at restaurant from 16:57, order was not delivered until 18:05. Receipt from restaurant shows order was prepared at 16:59. Food arrived cold and inedible.

Missing half my order 🙁 what do i do now