Based on 11.688 opinions finded in 4 websites
Based on 11.688 opinions finded in 4 websites
Opinions
Con of a store , order online they get in wrong , then you are passed from justeat to mcdonalds , who pass you back to just eat , i cant order from this company they have got delivery order wrong TWICE in a row , costing me a fortune in wasted food and money as total refusal to accept responsibility
Karl Harrison . 2024-10-13
MORE AT Google
Why do we put up with McDonald's anymore
Christian Sefton . 2024-10-11
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It never arrived I’m now £30 out of pocket and no food to show for it
David . 2024-10-06
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The tape holding the bag shut was open and the big mac was freezing cold
Dylan . 2024-10-05
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My meal was very cold. Must of been the last person on the delivery list. Bit disappointed.
Eileen . 2024-10-05
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spent £25 and sent me someone else order how can they get it so wronf
Jessica . 2024-10-04
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Food was cold and drinks was like water!!
Jonathan . 2024-10-03
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Given me someone elses £11 order instead of my £39 order.
Gemma . 2024-10-03
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This was absolutely appalling. Was waiting 1 h 45 mins for food, when i eventually received it, every item of food was freezing cold and even my coke was warm. We couldn’t eat any of it! Will not be ordering from here again
Chloe . 2024-10-01
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Food all crushed. Fanta spilt onto both ice creams. Freezing cold, clearly sat out before delivery.
Chloe . 2024-09-29
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food was cold and missing a burger
Dan . 2024-09-29
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The milkshake and icecream had all melted and all the food was stone cold. You wouldn’t serve that in the restaurant! Over an hour and a half wait and it arrives in an unacceptable state where we can’t eat it!
Danielle . 2024-09-28
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Had a latte paid for large one seved in large cup but only half a cup no where near the line happened a couple of times now in pontypool won't be going there again
John Stokes . 2024-09-27
MORE AT Google
0 Star freezing cold not edible took 2 hours to be delivered
Billie . 2024-09-27
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Abergavenny is the worst McDonald's in the history of them everything is always cold never get orders right never again
Adam Gibson . 2024-09-27
MORE AT Google
The food was good, but luke warm. Why are freezing cold ahakes/drinks kept separate from hot food? Surely this would result in the food staying hot!
Emma . 2024-09-26
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Order was not delivered and no message why? Showing as delivered half an hour ago. Not been informed that it wasn’t going to be delivered.
Johanna . 2024-09-26
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Terrible. Food was freezing cold. You wouldn’t believe the food was only coming from down the road. Won’t be ordering again.
Ellie . 2024-09-25
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Terrible service driver went to wrong house then he said his phone didn’t work so he couldn’t find location food cold then returned and was knocking on door asking for pin number
Jamie . 2024-09-22
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I am disgusted there nobody to speak to they have left out the 3 main meals an brought me 3 saver burgers an drinks can't get my head around how they can't pack a bag with the correct order then u ring them an it's nothing u can do I just thew 40 pound away what a joke
Rachel . 2024-09-21
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Missing a few items order turned up cold and the restaurant won’t do anything about it terrible service
Chris . 2024-09-21
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drinks had all tipped and was missing mozerella sticks
Jessica . 2024-09-21
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food was cold, missing items, no straws or sauces that I paid for
Laura . 2024-09-20
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initially I was told delivery would be around 20:30 driver picked up my food at 20:20, food arrived 20:40 and was cold
Owen . 2024-09-20
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very pleased with delivery driver
Allison . 2024-09-19
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missing items again but won't allow me to say what
Matthew . 2024-09-18
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Can’t count the amount of times my order has been wrong here and to make it worse the food was stone cold. Definitely recommend going to another McDonald’s
Morgan Smith . 2024-09-17
MORE AT Google
Food was freezing… milkshake went everywhere.. chips where hard.. and no straws… tried to message the delivery man who I think went to pick up another order no reply… milkshake was melted not happy at all.
Jodie . 2024-09-17
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The food was cold, poorly prepared and had missing items. This happens consistently from this branch. Even during pick up you're likely to findbthe food will be a mess in the box. Their prices are too high now to be this badly made or missing stuff
Harry . 2024-09-14
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Clean and dedicated recycling staff!
Andrew Rogers . 2024-09-14
MORE AT Google
Delivery driver was very polite and food was nice and warm
Catherine . 2024-09-14
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Says my order was delivered and it wasn’t
Lauren . 2024-09-14
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Forget to put in dips that was paid for.
Sasha . 2024-09-13
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delivery arrived over an hour late by the time it did arrive food was stone cold and didn't send any straws
Jake . 2024-09-13
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Twice they got my order wrong, so I will be checking next time. The staff are very rude
Judith Bevan . 2024-09-13
MORE AT Google
McDonald’s pontypool never gets an order correct! I have not been once where they manage to get every item In the order!!
Sarah . 2024-09-13
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it took over an hour, now you have said its delivered and we haven't received it.
Kim . 2024-09-13
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Sauce was missing, burger was missing crispy onions and chips were cold
Matthew . 2024-09-10
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Not great... order was incorrect and a long wait for 3 flat cheese and bacon breads
Kerry Hopkins . 2024-09-09
MORE AT Google
order was processing for 2 hours, no option to cancel. status changed to delivered but nothing ever arrived.
James . 2024-09-09
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Missing the syrup and extra sausage on pancakes really not that hard to double check an order before its passed to a driver
mathew . 2024-09-08
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complete wrong order 10 pounds worth of food when I spent 43.20 and then the manager is absolutely a horrid person with a attitude problem giving wring numbers and orders out disconnect
Kirsty . 2024-09-08
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Our order took over an hour and a half to arrive and over an hour later than the estimated time when the order was placed. To make things worse the food then arrived stone cold. We then had to order food from an alternative outlet
David . 2024-09-07
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45 minutes queuing to even get to the order window. Absolutely ridiculous and being stuck in surrounded couldn't even leave. Should install an exit lane from the queue.
Robert James . 2024-09-07
MORE AT Google
Nearly 45 mins waiting for a meal just threw the drive threw why take so long it's disgusting making customers wait all that time talk about fast food pontypool always slow staff needs abit more training
Elizabeth Dixon . 2024-09-07
MORE AT Google
placed order at 5:00 received at 6:30 fries spoiled drinks leaked over food absolutely waste ov money
Alison . 2024-09-07
MORE AT Just Eat
Delivery driver clearly cant read house numbers
Scott . 2024-09-07
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food bag was open and a meal pinched from there
Emma . 2024-09-07
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Food was cold, ice cream portion was horrendous.
Morgan . 2024-09-07
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We had to wait 2 hours 40 minutes for our food. When it was finally delivered, there was 1 item missing and to top it all the food was stone cold. Not a happy bunny. The only good thing about it was that the driver was pleasant.
sandra . 2024-09-06
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all food freezing cold, didn't supply double cheeseburger with only pickles and drink tipped everywhere.
Sarah . 2024-09-06
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As usual part of the order is missing
Gareth . 2024-09-06
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Oops..missing x1 sweet chilli wrap
Ann-Marie . 2024-09-06
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want full money put back in my account ive been hacked my mother stole my money
Chantelle . 2024-09-05
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don't know why I keep ordering as they ALWAYS forget items ordered. it's actually pathetic how they can't read simple orders and count.
Katie . 2024-09-03
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Every time we use this McDonald’s we go through the drive-thru and without fail, we are always asked to park up and wait for our food… this is basic food items as well that should be ready made and waiting for orders… for example this time we ordered 2 cheeseburgers and was asked to park up and was waiting for 10 mins… it completely goes against the word “fast food”.
Vik . 2024-09-03
MORE AT Google
What's the point of a drive through if they always ask you to park up and wait?
Christopher Williams . 2024-09-03
MORE AT Google
Very bad service given by staff. Drinks are very much hot second time I ordered after telling them it is not cold. No proper staff to clean the tables. There is a fly inside the restaurant. Don't know what manager is doing. Staff is gossiping inside the restaurant rather than giving attention to thier quality.
kishore kumar . 2024-09-01
MORE AT Google
This order NEVER ARRIVED. There was even a 4 digit code that was supposed to be given to the driver on delivery. It was confirmed as delivered even though it wasn't so I never gave the code to a driver. I'm guessing the driver either stole the order or delivered it to the wrong address and did not follow the procedure by requesting the code. Just Eat customer service is shocking. I am now waiting 'several daye' to potentially not get my money back
Miss . 2024-09-01
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u did not deliver the is meal I want a refund now or
Rachel . 2024-08-30
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Order was “delivered” almost 2 hours later than scheduled … and wasn’t delivered to my actual address!!
Louise . 2024-08-30
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fries were cold burgers was nice and hot
Anthony . 2024-08-30
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I’ve got every photo and every receipt life ordered open the McDonald’s every time as I’ve ordered every single time and it’s always missing items especially from Cwmbran and only this once from Pontypool if this carry on I don’t get my refund. I will be posting it all over social media because this is ridiculous now I’m a good customer and I’ll be changing back to Uber eats Not ordering from here or McDonald’s again unless I get my refund and I will post all my receipts and me open them as well. I got it all on my phone.
Hanalise . 2024-08-29
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sauce and straws missing, drink was spilt all in bag
ross . 2024-08-29
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It's been a while since I've been to this particular McDonalds and I WON'T BE GOING BACK. I have a salt allergy so my wife asked for fries with no salt. Admittedly they cooked up a fresh batch of fries, but they then used the same scoop as they use for the salted fries to put them into the pouch. Having only had a couple of fries, the remained went to the dogs, and I had a very rough night. Buck your ideas up and get a separate scoop for use for fries without salt.
Pete Ballinger . 2024-08-28
MORE AT Google
Nothing special. Prices are too high for the quality and portion size.
R Fow . 2024-08-27
MORE AT Google
Spend £20 get a free portion chicken nuggets I have 0 chicken nuggets
zoe . 2024-08-26
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no fries in the order and all the drinks had tipped over!
Sian . 2024-08-26
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I received totally the wrong order, I messaged through the Just Eat App 2 hours ago and haven’t heard anything back. No apology or refund. Absolutely terrible service
Linda . 2024-08-26
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Not received having to wait 5 days for a refund
jessica . 2024-08-25
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Wish I could add photos I had a latte with my meal and it was upside down in the bag and had tipped over everything. Sort your drivers out just eat/mcdonalds!!
Samantha . 2024-08-23
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app saying delivered but never received my order! we had one upset little boy.
Adam . 2024-08-23
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Every time I order there’s items missing or wrong items sent it’s getting beyond a joke now.
Samantha . 2024-08-22
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Items missing and drinks were half full due to careless delivery!!! Went to report missing items and all I get is a refund. That isn’t great when I wanted food to eat!!!
Vicki . 2024-08-22
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Food freezing cold, milkshake was warmer than the burger and chips!
Claire . 2024-08-21
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This McDonald’s seems to get worse every time I use it. Two items on the order a burger and a wrap. Surprise, surprise they forgot the wrap in my drive through order. The staff are useless, all seem to be having a great time in the kitchen chatting away and doing anything but working.
Ben Williams . 2024-08-20
MORE AT Google
food was average. burgers were ok the fries were in a large container but the amount in them was definitely not large and were not the nicest. even though technically it was on time the delivery time was not good kept getting pushed back. apparently was preparing food for 40 mins which was a bit of a joke really.
michael . 2024-08-19
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Forget to bring my items and just delivered a Fanta orange !!!
Tanisha . 2024-08-19
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Food fresh and hot with good sized portions and with straws and sauces included. Much better than Cwmbran even though pontypool is further away.
Rebecca . 2024-08-15
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my order didn't contain the sweet and sour sauces I ordered
Michelle . 2024-08-14
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Absolute rubbish, waited for ages for my order, only for all the food to arrive just luke warm. The staff are more interested in drive by orders than serving people in the restaurant. Not a pleasant experience.
Diana Hamilton . 2024-08-13
MORE AT Google
It's. McDonald's get served by kids
Bradley “Bradderz” Milton . 2024-08-13
MORE AT Google
Waited 45 minutes & food was awful, didn’t eat the chips either, worst McDonald’s I’ve ever experienced.
Connie Cooke . 2024-08-13
MORE AT Google
i ordered from the app at 9:51pm, after a while it finally got prepared, it was getting delivered around 11:05pm. At the time, nothing had been delivered and the app wasn't working properly, saying the delivery driver was a lot further away from my home. I had went to Mcdonald’s to sort out this problem, they had said that it wasn't their fault and it was down to Just Eat, soon after around 12:08pm my order was delivered it was freezing and i had heat up my food which is ridiculous as it said it was being delivered around an hour ago. I’m very disappointed with the service and the lack of care for customers food. I will not be using this app again due to the appalling service i had received.
Megan . 2024-08-13
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Food arrived cold and missing drink order!!! Why send a courier to New Inn and then Penygarn, huge distance between them hence longer distance and duration, therefore cold food for the second delivery, which was ME!! Terrible service pretty much every delivery!!
Matthew . 2024-08-12
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Absolutely appalling company, twice including today I've lost out on money as your drivers has delivered it to the wrong address and you won't refund mw
Macaulay . 2024-08-11
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Coke bag broke. Got out taxi and Drinks dropped on floor. Chips were freezing and no quarter pounder.
Amelia . 2024-08-10
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Delivered on time but the time kept getting greater and greater waited over an hour for the wrong food Fries, drink, napkins missing Ordered the new chicken smokehaus burger no lettuce and recieved a mccrispy Just absolutely abysmal
Lauren . 2024-08-09
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Chips were soggy and cold. portions were short too. rest of the food was somewhat better. delivery was time stated and driver was lovely.
Hannah . 2024-08-07
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The courier was waiting at the reastaurant for at least 20 minutes. When our food finally arrived it was barely luke warm. Re-heated McDonalds is disgusting so most of the food was not eaten. However our dog had a feast
Emma . 2024-08-07
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Can’t even give a star as it never got delivered to my address
Kirsty . 2024-08-07
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Been sat in a queue at drive through for 25 minutes now…. Won’t let you order at the speaker told to order at the window come on McDonald’s I want to leave now but stuck in your queue
Catherine Harris . 2024-08-04
MORE AT Google
The nuggets came so soggy I had to put them in the oven. Partner also ordered a breakfast and it was missing half the order and got an item wrong. This happens often at this particular McDonald's.
Amelia . 2024-08-04
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100% guaranteed cold food and forgotten items. usually late too.
Joel . 2024-08-02
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It took an hour to get here and was cold when it did! Dreadful service this evening!
Cath . 2024-08-02
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it was on time but it felt a little slow to prepare.
Evan . 2024-08-02
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Drink was tipped over all over McFlurry
Kerry . 2024-07-31
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over an hour late, missing items and food was cold! no straws or sauces 😬
Shannon . 2024-07-31
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When my order arrived the drink had been spilt everywhere so was leaking out of the bag and was undrinkable
angharad . 2024-07-31
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It's McDonald's, food cold, brought to our table and dumped down, no service with a smile, no thank you just dumped on the table and walked off
Marc Parker . 2024-07-29
MORE AT Google
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Second and last time I will attend. Don't get me wrong this is just like most other establishments like this. Overcharge and under-deliver. I could stomach that; its the attitude that comes from the staff that makes every mouthful taste like sawdust. Or maybe it just tastes of sawdust and the staff's attitude is the rotten cherry on top. Who knows...
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Now closed,such a shame. Was told by a good source that the rent on the shop was too high. Guess it will either turn into a coffee shop or vape store.
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Good local chippy, prices seem slightly above average for the area. Foods decent, staff are nice.