Mcdonald's Restaurants in Torfaen

Says delivered not delivered to me that ordered it

Great experience. Will order again

fries missing from my meal also wrap cold and full of salad which I clearly asked for non

my order was a stakeakhousevmwal then was offered free cheeseburger. when meal arrived I had steakhouse burger bt no jeal and I paid for cheeseburger... absolute con

Not happy with this service my order was 20 minutes late food is cold missing a complete large 9 chicken nugget meal came with no straws will not be ordering again

my order was missing a few items

Awful raining night but delivered with a smile ♥️

Food was warm and dips was in the bag, can’t go wrong and the delivery woman was lovely, she’s delivered before and is always very lovely. Thank you.

The food was cold and the order was wrong.

order took over an hour to arrive and was stone cold when it arrived

Oasis was tipped over and the whole bag was soaked and smelt.

Excellent service on time, awesome quality.

Food was slightly cold and the ice cubes had melted making the cola watery. Delivery driver was extremely rude. Repeatedly pressing my doorbell when i was already at the door. Wouldn’t pass me my food until I gave him the code. Very rude 👎🏻

Driver was really nice and fast but the McDonald’s worker forgot to literally put the fries in the bag. Big up the driver tho, dude was cool

Bacon missing from breakfast wrap. Again.

Drink tipped over nothing left in drink

fries were cold but the rest of the mea was lovely

Order received with no burger as part of a meal, called restaurant and they can’t even send the missing item, there mistake and we go without!

the order was sort in the order this is three times now

Didnt turn up delivered to someone else

all hot, all correct. great thanks

It was all there for once and not cold! Thank you

We ordered 3 x biscoff mc fluffys and did not receive them i would like someone to bring them as soon as possible pleased as theybhave been paid for but driver didn't give them to us all

Half the order was missing! Idiots

they did not give the driver my drink or my sauce

not happy at all. First off all, he gave us the bag of drinks spilling all over the bag ever, leaking, soaking wet. My dad then comes out and he says “I’ll bring some back now” still waiting for our drinks 😌.

The bag was open anthe nugget box open ordered 2 x6 nuggets but only 4 in each box

food was stone cold. late delivery.

wrong order, but ate it because it was late. also cold

Always late. food almost Always wrong.

Staff are trying their very best bit this McDonald's gets very very busy. Atmosphere, to be honest, I felt a bit stressed due to the number of customers. Food was all fresh and well prepared. Considering how busy it was, the staff on duty were doing a great job. Disabled access was fine. No issues whatsoever with disabled parking near the entrance.

Food was freezing cold, ice cream completely melted

Burger and chips taste off and no lids on drink

Has improved now they stopped the delivery peps going in the main area But huge sign outside - drive thru open 24hrs - yet turn up starving after a late finish shift, sorry we are closed Don't advertise 24hrs if you are not 24hrs!!!!!!! Thats called a lie

Stone cold good yet again! No straw for drink again and no dip for nuggets again!!! Once again a shambles at pontypool Maccies!!!!!

food came hot no items missing tasty to

Ordered 9.40pm arrived 10.40pm everything stone cold had to rewarm in microwave witch ruined it

Totally wrong order delivered somebody somewhere is missing a whole lot of chicken nuggets

Didn’t have the milkshakes that I paid for and have only give us one coke

Stopped for a coffee and lunch and were welcomed by Tony who we had a lovely chat to. A nice stop before continuing our journey.

quality would of been better if I didn't have a bag full of my drink leaking everywhere apart from that food was good

wrong address not had my food and paid for it

Food orders are constantly wrong the staff don’t give a rats ass about your food, always cold and unhygienic as I used to work here and it isn’t somewhere you want your food to be cooked… FYI NEVER ORDER FROM THIS DUMP

What a dump dirty tables , full of youths not eating ! Proper pig stye!

Delivery was very quick, everything was as it said on menu. Delivery driver very kind and patient

Ordered through uber eats, my order has taken nearly 2 hours to complete and there were missing items, unable to get through to them on the phone. Overall not happy and probably won’t order from here again

I haven't received order saying delivered not even given. My order number

Staff were rude and ignored me when I politely asked for some tomato sauce.

All my order is wrong I got proof aswell of what come

Fantastic service, very clean and great food quality

3 happy meals all missing happy meal toys

missing my toy paid 2 pound extra for it and didn't receive it basically paid extra for a big mac meal

my cheeseburger is burn and chip are cold

you guys need to learn how to cook, never ordering from you lot again was the worst fries and burger i’ve ever ate from maccies

waited ages for delivery and food arrived stone cold. very unhappy.

Received all the order but no Minecraft toy with the Minecraft ‘happy meal’

Fast service and respectful staff

Never EVER get the order right. There is always something missing. Don’t they even check their orders before they get sent out?? The delivery is the only good thing about the whole process. The couriers are the always polite, and on time.

Asked for 9 chicken selects, ended up getting 9 McNuggets

i have had no food delivery. it says food delivered

Absolutely spectacular will be buying again ❤️

would of been better if it had the right wrap in it ordered Katsu curry without lettuce and ended up with ceasers salad one :(

Wrong burger sent an missing 2 fries and sauce

When arrived food was cold and the Coke was flat and ice had melted

food was cold on arrival but great delivery service

McDonalds forgets items from my orders so often that JusteEat now refuse to refund me for items that don't make it to me. Two items were missing from my order. I re-ordered them in good faith that they would be refunded and just ended up paying twice

Great service enjoyed food so much wanted to order again

some of my food was missing and the thing I did have was cold and look Look

Order just after 7 delivery time kept changing after waiting over 2 hours then try to cancel as time kept moving later and children was already sleeping and was told I had to give another 20 minutes before cancelling and it then arrived late

Forgotten the chips in both happy meals

Delivery was spot on ⭐️⭐️⭐️⭐️⭐️, Food came without onions of which I paid extra for and fries were half full when I pay for a portion of fries I want them full the staff are terribly lazy

All good food was nice we was a bit gutted we was messing a double cheeseburger on the feed the family pack but not the end of the world also a little on the cold side.

The driver spilt my drinks. I have photographic proof. He refused to get me some new ones as well. I would like a refund please for his attitude

Absolute joke it says my food was delivered but wasn’t to me has I never gave a code or anything

the order was on time, but sadly we didn't have our drinks. the bag split during handover because the drinks had spilled and ruined the integrity of the bag. disappointing. it's happening far too often that drinks are spilled or completely ruined on arrival. the couriers need to be more careful

food missing I ordered the statements only had 1. double quarter pounder meal missing and all freezing cold

I waited over an hour for it then it was cold ….. AGAIN!!!

I ordered 2 minecraft meals so that my son could collect the figures. They were not included. Also the food was not hot. All of this cost me over £25 for poor quality food and no collectibles to show for it. Not good enough McDonald's!

All good was cold like it’s been left in store for a while

there was stuff missing again everytime we order

food was freezing cold when delivered, driver went miles out of the way to deliver another order, delivery time changed too many times. complete shambles

I am a delivery driver and the way that the so called manager on duty last night (Sat 23rd March) spoke to me was absolutely disgraceful! Aggressively shouting at me in my face was the most disrespectful, unprofessional and disgusting behaviour I've ever been subjected to and I am shocked that this woman has been placed in such a position of power in a supposedly professional establishment that deals with customer care to the general public. I will be contacting head office to put in a formal complaint. Unless you want to be spoken to like a piece of dirt if you have an issue, don't use this mcdonald's.

amazing really fast and good quality

Didn’t get my order tried delivering somewhere else when I tried to message the driver to say he was going the wrong place he rang me and was rude to me basically telling me tough luck they were quick enough to take my money

All of it was cold! Plus waited over 45 minutes!

It has not turned up to my house I’ve just looked outside for it checked the street and nothing has turned up I’m not happy about this i had a code and now it’s gone.

all food absolutely freezing cold and stale.looking. waste of money for a birthday treat.

Food is cold and the time of delivery had been changed numerous times.

10mins for a machine coffee in a “not busy” outlet. MacDonalds never fails to disappoint. Thank goodness I didn’t order something more involved!!

Food was nearly 2 hours late from first delivery time and turned up freezing cold like it been in the fridge for an hour

Lovely gentleman who was the delivery driver. Wish I was able to tip

hot and on time courier was a great help

drinks were spilled out in the bag, food was very cold.

missing my 20 chicken nuggets but sent the sauce for them not happy

Delivery driver rang me to tell me he was outside, he refused to bring the order to my door. He made my partner walk to meet him in the street. When we got the delivery in the drink had burst open all inside the bag and leaked through. disappointed.

Popped in to check it out, thought they had closed down! No-one in the garden shop

Fed up of ordering food and then not putting the right order in. What a joke of a company

food was super cold driver was just sitting in the car I went to get my food off him I saw him trying to put code in the phone he was making the numbers up he was trying to run off with the food also it was over an hour late food arrived stone cold I wasn't very happy with the driver at all

Everything cold and missing my burger

Food cold, Philly stack with pickles and we asked for no pickles and the small chips had hardly any chips in them, only one ketchup and paid for one… Not great