Mcdonald's Restaurants in Torfaen

Only McDonald's that gets my order right

Food was cold and stale. They got our drive through order wrong also giving me a plain burger having asked for just a burger not a meal.

Slow service but food was decent and store was clean

There were many people, but the order did not have to wait long

I only knocked a star off for service because I have a big order for a big family and they always miss somthing off

Con of a store , order online they get in wrong , then you are passed from justeat to mcdonalds , who pass you back to just eat , i cant order from this company they have got delivery order wrong TWICE in a row , costing me a fortune in wasted food and money as total refusal to accept responsibility

Why do we put up with McDonald's anymore

It never arrived I’m now £30 out of pocket and no food to show for it

The tape holding the bag shut was open and the big mac was freezing cold

My meal was very cold. Must of been the last person on the delivery list. Bit disappointed.

spent £25 and sent me someone else order how can they get it so wronf

Food was cold and drinks was like water!!

Given me someone elses £11 order instead of my £39 order.

This was absolutely appalling. Was waiting 1 h 45 mins for food, when i eventually received it, every item of food was freezing cold and even my coke was warm. We couldn’t eat any of it! Will not be ordering from here again

Food all crushed. Fanta spilt onto both ice creams. Freezing cold, clearly sat out before delivery.

food was cold and missing a burger

The milkshake and icecream had all melted and all the food was stone cold. You wouldn’t serve that in the restaurant! Over an hour and a half wait and it arrives in an unacceptable state where we can’t eat it!

Abergavenny is the worst McDonald's in the history of them everything is always cold never get orders right never again

0 Star freezing cold not edible took 2 hours to be delivered

Had a latte paid for large one seved in large cup but only half a cup no where near the line happened a couple of times now in pontypool won't be going there again

Order was not delivered and no message why? Showing as delivered half an hour ago. Not been informed that it wasn’t going to be delivered.

The food was good, but luke warm. Why are freezing cold ahakes/drinks kept separate from hot food? Surely this would result in the food staying hot!

Terrible. Food was freezing cold. You wouldn’t believe the food was only coming from down the road. Won’t be ordering again.

Terrible service driver went to wrong house then he said his phone didn’t work so he couldn’t find location food cold then returned and was knocking on door asking for pin number

Missing a few items order turned up cold and the restaurant won’t do anything about it terrible service

I am disgusted there nobody to speak to they have left out the 3 main meals an brought me 3 saver burgers an drinks can't get my head around how they can't pack a bag with the correct order then u ring them an it's nothing u can do I just thew 40 pound away what a joke

drinks had all tipped and was missing mozerella sticks

food was cold, missing items, no straws or sauces that I paid for

initially I was told delivery would be around 20:30 driver picked up my food at 20:20, food arrived 20:40 and was cold

very pleased with delivery driver

missing items again but won't allow me to say what

Can’t count the amount of times my order has been wrong here and to make it worse the food was stone cold. Definitely recommend going to another McDonald’s

Food was freezing… milkshake went everywhere.. chips where hard.. and no straws… tried to message the delivery man who I think went to pick up another order no reply… milkshake was melted not happy at all.

The food was cold, poorly prepared and had missing items. This happens consistently from this branch. Even during pick up you're likely to findbthe food will be a mess in the box. Their prices are too high now to be this badly made or missing stuff

Clean and dedicated recycling staff!

Delivery driver was very polite and food was nice and warm

Says my order was delivered and it wasn’t

McDonald’s pontypool never gets an order correct! I have not been once where they manage to get every item In the order!!

Twice they got my order wrong, so I will be checking next time. The staff are very rude

delivery arrived over an hour late by the time it did arrive food was stone cold and didn't send any straws

it took over an hour, now you have said its delivered and we haven't received it.

Forget to put in dips that was paid for.

Sauce was missing, burger was missing crispy onions and chips were cold

order was processing for 2 hours, no option to cancel. status changed to delivered but nothing ever arrived.

Not great... order was incorrect and a long wait for 3 flat cheese and bacon breads

Missing the syrup and extra sausage on pancakes really not that hard to double check an order before its passed to a driver

complete wrong order 10 pounds worth of food when I spent 43.20 and then the manager is absolutely a horrid person with a attitude problem giving wring numbers and orders out disconnect

Delivery driver clearly cant read house numbers

food bag was open and a meal pinched from there

placed order at 5:00 received at 6:30 fries spoiled drinks leaked over food absolutely waste ov money

45 minutes queuing to even get to the order window. Absolutely ridiculous and being stuck in surrounded couldn't even leave. Should install an exit lane from the queue.

Food was cold, ice cream portion was horrendous.

Our order took over an hour and a half to arrive and over an hour later than the estimated time when the order was placed. To make things worse the food then arrived stone cold. We then had to order food from an alternative outlet

Nearly 45 mins waiting for a meal just threw the drive threw why take so long it's disgusting making customers wait all that time talk about fast food pontypool always slow staff needs abit more training

As usual part of the order is missing

Oops..missing x1 sweet chilli wrap

We had to wait 2 hours 40 minutes for our food. When it was finally delivered, there was 1 item missing and to top it all the food was stone cold. Not a happy bunny. The only good thing about it was that the driver was pleasant.

all food freezing cold, didn't supply double cheeseburger with only pickles and drink tipped everywhere.

want full money put back in my account ive been hacked my mother stole my money

don't know why I keep ordering as they ALWAYS forget items ordered. it's actually pathetic how they can't read simple orders and count.

Every time we use this McDonald’s we go through the drive-thru and without fail, we are always asked to park up and wait for our food… this is basic food items as well that should be ready made and waiting for orders… for example this time we ordered 2 cheeseburgers and was asked to park up and was waiting for 10 mins… it completely goes against the word “fast food”.

What's the point of a drive through if they always ask you to park up and wait?

Very bad service given by staff. Drinks are very much hot second time I ordered after telling them it is not cold. No proper staff to clean the tables. There is a fly inside the restaurant. Don't know what manager is doing. Staff is gossiping inside the restaurant rather than giving attention to thier quality.

This order NEVER ARRIVED. There was even a 4 digit code that was supposed to be given to the driver on delivery. It was confirmed as delivered even though it wasn't so I never gave the code to a driver. I'm guessing the driver either stole the order or delivered it to the wrong address and did not follow the procedure by requesting the code. Just Eat customer service is shocking. I am now waiting 'several daye' to potentially not get my money back

Order was “delivered” almost 2 hours later than scheduled … and wasn’t delivered to my actual address!!

u did not deliver the is meal I want a refund now or

fries were cold burgers was nice and hot

I’ve got every photo and every receipt life ordered open the McDonald’s every time as I’ve ordered every single time and it’s always missing items especially from Cwmbran and only this once from Pontypool if this carry on I don’t get my refund. I will be posting it all over social media because this is ridiculous now I’m a good customer and I’ll be changing back to Uber eats Not ordering from here or McDonald’s again unless I get my refund and I will post all my receipts and me open them as well. I got it all on my phone.

sauce and straws missing, drink was spilt all in bag

It's been a while since I've been to this particular McDonalds and I WON'T BE GOING BACK. I have a salt allergy so my wife asked for fries with no salt. Admittedly they cooked up a fresh batch of fries, but they then used the same scoop as they use for the salted fries to put them into the pouch. Having only had a couple of fries, the remained went to the dogs, and I had a very rough night. Buck your ideas up and get a separate scoop for use for fries without salt.

I received totally the wrong order, I messaged through the Just Eat App 2 hours ago and haven’t heard anything back. No apology or refund. Absolutely terrible service

no fries in the order and all the drinks had tipped over!

Spend £20 get a free portion chicken nuggets I have 0 chicken nuggets

Not received having to wait 5 days for a refund

app saying delivered but never received my order! we had one upset little boy.

Wish I could add photos I had a latte with my meal and it was upside down in the bag and had tipped over everything. Sort your drivers out just eat/mcdonalds!!

Items missing and drinks were half full due to careless delivery!!! Went to report missing items and all I get is a refund. That isn’t great when I wanted food to eat!!!

Every time I order there’s items missing or wrong items sent it’s getting beyond a joke now.

Food freezing cold, milkshake was warmer than the burger and chips!

This McDonald’s seems to get worse every time I use it. Two items on the order a burger and a wrap. Surprise, surprise they forgot the wrap in my drive through order. The staff are useless, all seem to be having a great time in the kitchen chatting away and doing anything but working.

food was average. burgers were ok the fries were in a large container but the amount in them was definitely not large and were not the nicest. even though technically it was on time the delivery time was not good kept getting pushed back. apparently was preparing food for 40 mins which was a bit of a joke really.

Forget to bring my items and just delivered a Fanta orange !!!

Food fresh and hot with good sized portions and with straws and sauces included. Much better than Cwmbran even though pontypool is further away.

my order didn't contain the sweet and sour sauces I ordered

It's. McDonald's get served by kids

Waited 45 minutes & food was awful, didn’t eat the chips either, worst McDonald’s I’ve ever experienced.

i ordered from the app at 9:51pm, after a while it finally got prepared, it was getting delivered around 11:05pm. At the time, nothing had been delivered and the app wasn't working properly, saying the delivery driver was a lot further away from my home. I had went to Mcdonald’s to sort out this problem, they had said that it wasn't their fault and it was down to Just Eat, soon after around 12:08pm my order was delivered it was freezing and i had heat up my food which is ridiculous as it said it was being delivered around an hour ago. I’m very disappointed with the service and the lack of care for customers food. I will not be using this app again due to the appalling service i had received.

Absolute rubbish, waited for ages for my order, only for all the food to arrive just luke warm. The staff are more interested in drive by orders than serving people in the restaurant. Not a pleasant experience.

Food arrived cold and missing drink order!!! Why send a courier to New Inn and then Penygarn, huge distance between them hence longer distance and duration, therefore cold food for the second delivery, which was ME!! Terrible service pretty much every delivery!!

Absolutely appalling company, twice including today I've lost out on money as your drivers has delivered it to the wrong address and you won't refund mw

Coke bag broke. Got out taxi and Drinks dropped on floor. Chips were freezing and no quarter pounder.

Delivered on time but the time kept getting greater and greater waited over an hour for the wrong food Fries, drink, napkins missing Ordered the new chicken smokehaus burger no lettuce and recieved a mccrispy Just absolutely abysmal

Can’t even give a star as it never got delivered to my address

The courier was waiting at the reastaurant for at least 20 minutes. When our food finally arrived it was barely luke warm. Re-heated McDonalds is disgusting so most of the food was not eaten. However our dog had a feast

Chips were soggy and cold. portions were short too. rest of the food was somewhat better. delivery was time stated and driver was lovely.

Been sat in a queue at drive through for 25 minutes now…. Won’t let you order at the speaker told to order at the window come on McDonald’s I want to leave now but stuck in your queue

The nuggets came so soggy I had to put them in the oven. Partner also ordered a breakfast and it was missing half the order and got an item wrong. This happens often at this particular McDonald's.

100% guaranteed cold food and forgotten items. usually late too.

it was on time but it felt a little slow to prepare.

It took an hour to get here and was cold when it did! Dreadful service this evening!