Pizza Hut Delivery in Herefordshire, County of

it never arrived and it saying it been delivered

Ordered from the App. Hawaiian pizza turned up with extra ingredients that we paid for, but standard ingredient of pineapple missing. Let it go the first time, but the same thing happened the next time we ordered. This time I phoned up. And the person I spoke to said that their system said to leave out the pineapple, which I did not request. Fobbed me off by saying he'd issue a £5 refund, which we never got. Will not be using them again.

My order arrived 15 minutes late and was only just edible as it was nearly cold. My granddaughter was upset as she was hungry and waiting for her food.

When i order online never received my order … the service it very bad

I will never order from these idiots aga, told the order would be delivered by 7.30, still waiting at 8.00 pm, I rung and they said driver is on the way

Food never came took money, pizza hut said it was nothing to do with them have to take it up with the driver but didn’t know drivers name

when i went outside to collect it it wasn’t anywhere to be seen and they won’t refund it

My favourite part of eating here is the salad bar, it is amazing, it has everything! Pizza is good too.

my order hasn't come it wasn't delivered

Never arrived but says delivered

sadly the one pizza was very pale and not the quality we have come to expect and the chips weren't cooked right through. Onion rings and other pizza were lovely though

Food was delicious and the delivery man was nice.

Food was cold and Ice cream was melted

missing items! NO ice cream and 7up, can't believe it every time I order woth just eat something is missing from my order...

Items were missing from the order and payment was taken

Delivery person able to find location easily and communicate well

Fed all 5 of us well thank you

Food quality was good, but was delivered very late, my order was finally delivered almost two hours after placing the order. Ive been a loyal customer to just eat for years and accept that sometimes orders may arrive a bit late, but this was poor.

late food was cold and ice cream was melted

My food was good, although my drink and a dip was missing, but it was half an hour early which wasn’t ideal

Food pretty cold, delivery time good

It’s not here. It says delivered but it’s not here Where is it

Food hasn’t even turned up yet been “delivered”

Brilliant brought to the right place and was kind.

Bit of a joke. Marked as delivered when it took another 45 minutes to turn up then it was cold and missing items. Waiting to see if I will be refunded.

I ordered my food an hour a go, it says it's delivered but it hasn't arrived

The food itself was okay, but delivery took 3 hours. We ordered for convenience after arriving home after a holiday so had hungry, upset children that got to eat their tea at 23.00. We will not be placing an order with Pizza Hut again as we requested a partial refund due to the delayed delivery, but a refund was refused. They did however throw in a small 500ml bottle of coke and a miniature ice cream, so it made it all better 😆

Don’t waste your time came to buy a pizza half hour before they closed and they said they were closed for collection idiots

We ordered a pizza at 18:10, that didn’t even arrive yet, it’s been 2 hours, called the restaurant to complain about our food taking so long to arrive, asked for a refund just for them to hang up the phone in our face. Such idiots, don’t bother ordering from here, save your money and DON’T ORDER OR EVEN VISIT THIS STUPID RESTAURANT! Should have checked the reviews before ordering, seems like an ongoing problem🙄

It was over an hour later than the expected delivery time

Ordered through Pizza Hut app and order never arrived. App stated it had been delivered. We rang up and was told to wait a few more minutes. We waited 30 minutes more and it still hadn’t arrived. We rang back to be told to wait a few more minutes again. We explained that we had already waited 30 mins and App was stating it had been delivered. We was offered a refund or to re order. We re ordered and I went to collect it . I had to explain all over again to staff. They then cooked order while I waited. I asked for my delivery charge back , but never received it and never received an apology. I will not be using this place again. Also the garlic bread in our order was uncooked.

Food was luke warm but we were too hungry after watching the time change and the driver tracker disappear reappear ect ect

i wish I could send you a pic of this 21 pound pizza it's ridiculous not even half the size of what it should be lol special delivery cause they always get lost on the way

Food was ok. Sauces was missing. Why is it that everywhere always forget sauces

the order that was delivered to me is not mine

Really good food, love it there, reminds me when my dad use to work at Pizza Hut, can’t wait to go back, also love the ice cream!!

Great pizza as usual,fast delivery camed with 16 minutes earlier than the minimum estimated delivery time.Thank you

Order was accepted and then eta kept getting pushed back. 12:20pm came and still no driver. Rang and the pwrson was polite and said just eat hasnt sent a driver so had to go pick it up myself and to find out the food was stone cold when got home. Not happy.

Taken my money, order didn't even turn up but been marked as delivered.

Ordered at 5.20pm for delivery, 500mtrs from the store as I was busy. Got a phone call at 6.10pm because the driver was lost up the street. Went to house 200 not 100. 10 mins later it was delivered and cold. Not happy I drove to the store in 2 mins and complained with no apology. Store guy was dressed in normal clothes and the waiting room was freezing. I was told 15 min wait but it was 25 mins. After asking i got a single bottle of Pepsi max for compensation. I wouldn't recommend delivery from this address using pizza huts own delivery driver, it's like the driver didn't know hereford... Once I collected my pizza it was hot and great but I won't be using pizza hut again for delivery.

Terrible food was freezing cold and missed items

Hot pizza and amazing ice cream.

Cold pizza, cold sides. How difficult can it be to deliver hot food.

no driver for more than an hour, not pizza huts fault but it was so late. pizza hut had to sort it out themselves

Waited 2 hours for my order, reported as delivered which was just a lie, called consistently for over 20 mins with no answer at all. Garbage.

Ordered delivery at 18:50. Waited and waited for the order to be done "packing"- finally put for delivery an hour later but nothing ever arrived. 5+ calls to the restaurant and no reply at all. Do not order from here, it's absolutely shambolic. I will never be ordering from Pizza Hut again and will encourage others to do the same.

Ordered my food and received the wrong order

It's pizza hut - If you don't know what it is the clue's in the description. They do fairly decent "chain" pizza and the sides are ok too

I ordered 2 souses , get it without any

Wrong order , 30 mins waiting for a collection I placed online and it told me it was ready , and the food was cold

Not all my order was delivered

Order a pizza and potato wedges and did not the potato wedges with the pizza you charge me for them and did not get them you need to check the order

Food was cold. I think if it had been warm it would have been really nice. Shame, we'll go back to our original pizza place. Disappointed, was really looking forward to it.

Delivery took a long time, cookie dough was burnt and came with no ice-cream and one was also missing

Wrong toppings on Vegan pizza and dip missing. Whole meal ruined and restaurant won’t answer the phone

Thank you for the kind compensation. Whoever wrote the note i would like to inform you have very beautiful handwriting :)

Stay away 6 months later- still no refund and received no order that day! Customer service was bad My order never arrived and refusing me a refund! I tried calling several times to find where my order was and no answer welcome to gift gaff! it was meant to be delivered by latest 8:15pm but still waiting at 8:30 and It was in packing stage from 7:30pm to 9:30pm. I received a survey at 9pm then once put bad review it then automatically changed status to delivered (waited downstairs for it no knock or delivery). Very disappointed after work.

Wrong pizza, bbq not tomato sauce 😔 and garlic crust when we asked for no garlic

my order has not arrived, i would like a refund.

Took two hours waiting time to find our food was taken and delivered to the wrong address I wouldn’t bother ordering through just eat for this particular Pizza Hut I would go online as it’s also slightly cheaper and much quicker! :)

I would give 0 stars if I could!! Poor service and extremely poor customer support. When you order online and time frame on app tells you expected time- it does not stick too and takes 1 hour 45 minutes. I ordered a pizza , two sides and drink and when I called for updates due to lateness I was literally lied too -saying driver was about to deliver and they cook to order and only had one driver. I ordered at 8pm on a quite Thursday (yesterday) and the app said it would approx arrive 8:30/8:40 and when you eventually call to cancel at 9:10 pm the manager agrees for full refund. The driver did drop off my ordered (incomplete- forgetting drink and it is extremely cold arriving at 9:43pm) when trying to tell the driver it’s (A) been cancelled via phone and (B) it’s incomplete- he runs off to his car, not giving any support. I called the store explaining this and for them to collect as unwanted due to lateness or what shall I do? I was informed to contact the support app for full refund. This morning I received an email with an insult of a e-voucher of £5. I will not be using . I rang the store to explain this and the manager today said to mention him in customer support as he also believed that my experience was poor and that I should get a refund in full. I’ve emailed customer support (Richard) and explained this and support has been dreadful. Save your money go elsewhere as Pizza Hut will rob you and deliver cold pizza and incomplete order. I don’t expect to get my full refund from Pizza Hut, save your money and time!

No dip, no garlic sprinkles and the chicken is missing 2 pieces

Place order at 6:07 on app, for st. Martins, pizza delivery was told 6:40 to 6:50, delivery; call 3 times kept be told delivery 10 mins… it’s now 8:07 just arrived stone cold… they have offered a refund, but we will see!!!

Never had pizza from here before and wasn’t impressed on the taste

Slow service. Person in front of me waiting 45 minutes for theirs. Ours was 45 minutes too but they made two mistakes and had to remake a vegan option as the first had meat on it. Check the order before you pay and check the pizzas before you leave.Not sure if my visit was a training exercise for the staff team but they needed leading by someone who knew what they were doing rather than having a laugh in the kitchen.

St martins hereford branch has appauling customer service. I have been hung up on, told to ring back as they are busy and then they hung up before we could say anything, when I rang back they told me the reason is that they only have one card machine. I told them it was a collection order, he took the order and then hung up before we could ask how long. Arrived at the restaurant and they had an messed up order after messed up order. They gave my pizza to somebody else because they messed up and they told me thats what happened, they tried to give a vegan women a meat feast. Disgusting customer service.

Ordered pizza on the app for collection at 7.45, got to the restaurant just after 7.45 the app said my food was ready, when I walked in I had to wait probably 5-10 minutes before somebody served me to which I was told that somebody had messed with the tickets and pizzas had been sent out wrong etc, so I was happy to wait , waited probably 20 minutes past my collection time and then received my order. Drove home to find both pizzas didn't have the cheese bite crust as ordered and had the completely wrong pizza that had lots of meat on it and we ordered veggie!! Absolutely shocking service & I definitely won't be using again.

Took forever to be delivered! When it was my food was cold and the ice cream with it had melted! Ordered dips and they weren’t even delivered! Extremely poor service!

If I could not give a star rating then it would be 0. I ordered a pizza over the blue light card. I got told it would be there between 20:40 and 20:50. I waited until 21:20 before I tried to ring the restaurant. I rang 5 times with no answer. So I decided to go to the restaurant my self at 21:30. When I got there , there was loads of people wait on orders that was late, the phone was constantly ringing. When I asked about my order a young boy told me that he was so hind with orders he could not keep up as two staff walked out. When I asked how dose he know about my order when you have not asked for the order number or address. I told my name and address and was told it's not even being cooked yet. He went off see how long it would be then come back with he did not know how long. Then when I said I was going to complain he offered me half of my back and said he would do my order next. Be the time I left the restaurant with my order it was 22:15. There was delivery drivers being told orders had been delivered, 6 people waiting. And the hole time I was there the phone rang and not once did they answer the phone. I said the staff there maybe get some more staff. To be told the owners won't get any. Well I won't be going back there and I will be passing this to blue light card aswell.

No ice cream or drink came with my order

Great if you're a bread lover, not so great if you like some topping on your bread. Worst Pizza in Hereford by far.

Ordered early evening. Waited a hour for a driver to be assigned. Food was cold and pizza tasted funny.

Ordered to pick up and was wayyyyy quicker then I thought 😂 really good service and friendly staff! Only thing I would say is the app had told me it's was ready before it was, however I only had to wait literally a minute and was ready to go! Worth collecting too as it's alot cheaper!

The wrong pizza was delivered three times not happy

Missing a part of the order and cold garlic bread

Excellent experience lovely food staff are amazing they help as and where they can pricing is fair when relating to the quality of food

Extremely disappointed, ordered a delivery for a roughly 10 inch pizza .It took 44 minutes to be delivered less than 1 mile and cost £22. (£1.99delivery fee). I will never use them again.

Don’t recommend never received full order and when I did ring up multiple times they never picked up

Waited an hour for delivery for stone cold pizza and melting ice cream. Rang up to complain and was greeted with awful customer service. And from the look of the most recent reviews I'm not the only one who's had problems there lately. Shame because we used to order quite often, won't be bothering again.

We ordered 6 pizza for delivery, 3 were so burnt we couldn't tell what toppings. Rang shop and reordered, told no drivers so went to pick up. 20 minute order turned into an hour wait. Rang to see what was happening. Manager was useless, customer service non existent. Would not give refund or partial refund. Took free ice cream n 2 bottles of pop just to get out of there. FINALLY ATE 2 HOURS AFTER FIRST ORDER. RUINED sons birthday family meal and 5 hungry kids. Do not recommend and we will not return.

Utterly disappointed with the quality of food as the pizza which was delivered to me was burnt and taste was horrible. As pizza hut is always on the expensive end of all the pizza chains, customers expect better food quality and hope it won’t take customers for granted.

I ordered flatbreads and got pizza base, which if I’d have wanted would have ordered them in the first place

Drink was missing from the order

Definitely improved from the last time I placed an order. Would 100% be getting from here again ! :)

There isn't much to say when your order takes over 2hours to be delivered. Everyone waiting for the pizza ended up with a headache. Extremely poor service.

Size of portions are ridiculous for the prices charged. Service is not great if you walk in off the street. The nachos were a sloppy mess.

If I could give 0 stars I would. Waited ages for them to sort a driver which then meant they assigned to deliveroo. My husband ended up having to go there and collect. (luckily we don't live far!) No refund of delivery or any discount. Pizza is stone cold. Really not impressed. Don't know why they made the pizza if they hadn't sorted a driver as it was say waiting for an hour.

2 of the 4 pizzas we ordered were wrong, phone pizza hut they told us we hadn't ordered anything from them even though we had our order number, and said that "they didn't have time to send anything as it is a friday afternoon and we are just getting busy" man on the phone was very rude and just did not want to help at all! Was then passed onto another man who was no more helpful and said he couldn't refund us and that we had to contact just eat about it! Awfu experience and staff and customer service was absolutely appalling, we never order from there again!

Great food, however there were missing items on the delivery that spoilt the meal.

Delivery kept getting delayed & was over an hour late, when it eventually arrived the food was not even warm.

He tell me wrong address and he’s rude

Food was cold. Driver could not find my house or follow my instructions to my house.

An hour and half late Food was freezing cold Restaurant were rude and unhelpful. Delivery driver was friendly though.

Food was disgusting. Pizza hut should be ashamed...

Website down. Had go in to order. Not the first time this has happened. But the food is very good.

Terrible service. Manager stood arguing in office with a customer on phone for 10 minutes..during that time not a single employee came up to take an order. Was made to stand waiting just for the manager to come out and then tell us they weren’t taking cash. Absolutely unacceptable service and complete lack of professionalism…no reason given for why cash was not being accepted. Manager had an attitude on him with customers. WOULD NOT RECOMMEND GOING HERE

I was very disappointed with Pizza Huts attitude this evening, my custom order pizza was wrong, I called to make Pizza Hut aware of the situation, I was told that due to the fact I ordered through just eat ! It was in fact the just eat driver , who was at fault as apparently they are supposed to open my food , and check the ingredients are correct before delivery and this is just how it is !! Surely not hygienic!! Absolutely disgusting attitude!!

I ordered 1.5L bottle of tango and they sent me 500ml bottle, I also ordered caramel Cadbury cookie dough and got sent normal chocolate chip with no ice cream

Payed extra for dips and did not receive any.

No dip and the pizza crust had garlic sprinkled when I asked for the non garlic crust.