Pizza Hut Delivery in Hillingdon

I made an order at 5:45pm tonight on the 7/12/2024. I called at 6:07pm as i saw the dial for the preparation hadn’t changed. I was assured that the order was being completed and was expected in 20 minutes. 40 minutes went by, I called 14 times and the shop did not answer one of them. The lack of communication is disappointing and they should not be in business. A simple conversation could have put your customer in ease. They were delivered at 7:10pm stone cold. Pizza Hut is not a small business and should be making sure their franchises are operating properly. I have tried again to call them 4 times yet no answer. I want a refund for these cold hard pizzas! I am so unhappy.

Every time I ring This Pizza Hut they never answer the phone !! If you order online they take your money ! Delivery is always late!! I’m so fed up with their service

The order was never even delivered. Waited for around 1 hour. The courier never even called. I didn't even receive a refund. Totally unhappy with the service.

I would like to thank Ali who made a delicious vegetarian pizza on my request. Very much appreciated 🙌

Never using this Pizza Hut again the driver was in a different location then phone me saying where am I and I’m not even there definitely not recommending to use this anymore horrible service

Beyond shocking - 2nd and last time - cannot believe this place is operating - I am submitting a complaint directly to Pizza Hut - this place should not be open.

Ordered at 18:16, supposed to be delivered by 18:50… At 19:45 after many phone calls where no one picked up, I see the driver at another location on the app and then I get notified that it has been delivered… 19:55 the food is still not here… Great service!

Most terrible pizza i have ever had. The pizza was half cooked and virtually had no cheese on it.

Most useless people are running this place, I ordered pizza 17.15 till 19.00 and no pizza turned up and nobody is answering the phone. so I went there, they said that the delivery boy already gone to deliver. Got home nothing happens so I phoned again to cancel the order somebody coming soon.i cancelled the order and 15 minutes later pizza turned up. so you can see what kind of service they are running.

Horrible experience very bad taste they need to work lot on taste.

Disappointed still waiting for my order it’s been an hour and half, no one is answering there phone I will never order from here again.

Deliciously made pizza. Really enjoyed.

We didnot receive the garlic bread

Worse place ever !! Try not to order from this pizza hut! Is a shame that it even exist!!quality is bad and always miss an order!

No ice cream with the cookie dough !

Love their piza, very often having for lunch and sharing with my colleagues.

After using Dominos for a long time, I switched back to Pizza Hut. The first time I ordered from them there was no problem, the second time I received Chicken Feast instead of Chicken Supreme, the third time I received Hawaiian instead of Farm House and the dough was covered with semolina, which made it not pleasant to eat. I gave you three chances, there won't be another one because I see that it is getting worse . I'm going back to Dominos

Didn't listen on the phone to my address properly ended up going to another address and pizza was half hour late and cold

Did not receive first delivery, had to call restaurant to get re-delivery which lucky enough came quicker than first one was supposed to

I bought veg supreme pure veg it is too delicious, it feels like made from heart, Thank you sooo much 😍

I've been ordering regularly at Pizza hut on Uxbridge Road. Every other delivery takes more than 1 hour, sometimes up to 2 hours. Meanwhile there's no communication from the hut as they never pick up the phone. If I complain to the driver he will shift the blame by saying "call the hut." Latest occurrence is right now, I made an order at 17with delivery slot between 18:15 and 18:30 and the order isn't here yet nor are the answering my multiple phonecalls. I don't understand what the manager and owner of this branch are doing? Is this how they treat recurring customers? This is deplorable.

Food was provided by the family of the deceased and also music. It was a sad occasion.

Really nice pizza, good service.

We ordered from here through deliveroo and we did receive the order but missing 2 items. We phoned up and apparently they can't see our order. Then we contacted deliveroo and they couldn't do anything about it. So we technically are scammed out of 2 items. The person on the phone was was so arrogant it was unbelievable. DO NOT ORDER FROM HERE.

Do not order from here!! This isn’t a Pizza Hut

Worst pizza hut ive ever eaten im so disappointed, everytime the pizza is so full of tomato paste that it just spills all over when you take a bite and a lot of area on the pizza isnt covered by cheese had this problem twice in a row now , never ordering from this branch again

Don’t expect to receive your food on time (or at all)

took my money and didn't deliver my order

Gave me the wrong order and are not answering the phone now , waste of money absolute disgrace !!!!!

DO NOT ORDER FROM THIS PLACE!!!!!!! I have been waiting two hours for my delivery. I’m pregnant and thought this would be quick for myself and my husband. I’ve called the store over 15 times and there’s been no answer. They’ve stolen our money. We placed the order at 20:25 and it is now 22:15. Please bear in mind the ETA was supposed to be 20:55. This is ridiculous. I SHOULD HAVE LOOKED AT ALL THE 1 STAR REVIEWS BEFORE I ORDERED!!

Not even worth 1 start. After 2 hours of calling I had to go pick up my self the pizza from the store.

Very cheap services I visited there 10 O’clock on 17th August to give order in the branch firstly they said they don’t have any deals, then I order online and I order two Vegetarian pizzas one with Pan base other one with Stuffed crust, i collated two pizzas when i arrived at home I Got 1 veg pizza and 1 chicken pizza, I call them several times on there Pizza Hut number for complaint but Nobody taken my call, i just went to Pizza Hut handover the chicken pizza to Guy and did complaint but Who cares !! Better to buy local shop pizza

This is 2nd time I have received an order from them that's raw. Not cooked at all. Feels like they don't care. They know brand name is there. Orders will come in... Zero effort to improve. Pizza is under cooked..cheese not melted. Sweet corn on top is almost as if they sprinkled fresh out of can. I spoke to them to advice them this is horrible service for hard earned money spent by consumers. My trust is lost.. I am hoping someone from the pizza hut Hayes takes their service seriously.. one of the worst outlets otherwise

So, they are cheaters the staff and restaurant is worst i think, they are deciding and telling us what we can eat from menu and what we can't because they don't want to serve or do not have stock but if u order expensive pizza and meal then they have. Basically they refused to serve small order which is a refusal of service and i think it is customer who should decide what he want to eat or what not to. So, I DO NOT RECOMMEND THIS RESTAURANT, STAFF IS RUDE, I don't like the order process.☹️

Half the macaroni cheese was missing, it was burnt and was a mess.The cookie dough I ordered usually comes with a tub of vanilla ice cream but for whatever reason it did not come with this order which significantly downgraded the taste of the cookie dough. If I order something I expect the order to be right and i am expecting a full refund.

Twice now we've been sent undercooked, soggy pizza. Last time was a month or so ago. Put it down to a bad day, as had been good in the past. But no, just had 4 large pizzas delivered for a group of us and they are all the same: too much sauce (it's running off the slices) and undercooked bases. Wet, floppy and soggy. 4 different types, all straight off the menu without changes but all disgusting. No-one wants them. The dine-in branch down the road (by Sainsburys) is nice. But this takesway branch is awful lately.

Collected pizza here first time today and service was really good was ready in 15 mins and pizza was really well made.

Pizza extremely greasy ordered double pepperoni which didn’t receive and for some reason I got 2 types of cheese on my pizza instead of just mozzarella Garlic Bread or shall I shall cheesy baguette slice soggy undercooked rubbery cheese no garlic butter flavour spice on bbq chicken wings like they were put into peri sauce first before they realised their mistake then out bbq on them

Well glad I came here to read the 1 star comments. I ordered half and half and it certainly was not, I rang the branch and the man would not even let me speak! LOL he was hyperventilating like mad, adament he cooked it half and half himself. Never again!

Dont wanna give any star to be honest not up to the pizza hut standards. The food that i ordered did not feel like pizza hut at all and i am fan of pizza hut 🤷🏽‍♂️

I ordered a deep pan pizza: double pepperoni, extra mozzarella cheese. What I received was not what I, and I hope you, would call acceptable for a pizza from chain like this. The amount of cheese provided on the pizza was abysmal, with the outer edges of the pizza having absolutely no cheese on whatsoever (which was poorly disguised by some pieces of pepperoni in some places), and other parts of the pizza with just nothing on at all, just dough. Overall disappointing experience. Would not recommend.

Asked for BBQ sauce base, but got tomato. Pizza was squashed and topping was on box lid. Paid extra for sweetcorn and didn't get any. I've had nicer frozen pizzas, really disappointing.

Really hard to get parking around there.

Absolutely horrible service .. just didn't want to listen to me. Just hope after the long wait pizza is hot as I have hungry kids to feed..

Ordered 2 pizzas. One vegan veggie and one half pepperoni half veggie supreme. Received 3 pizzas, guess they could bother to make it half half. Pepperoni was not cooked properly and there was no mark on the box which one was vegan and which one wasn't...

Best service and delicious pizza

They delivered 2 cookie doughs with no ice cream. Waited over an hour to get the ice cream for my children, then the stupid driver asked for 1 old cookie dough back as he delivered a new one and he knew I was going to complain to justeat about the cold cookie doughs. What was he going to do? Serve them to someone else? Absolutely disgusting customer service.

I wanted a stuffed crust pizza and wedges for under £20 as advertised. I was pushed into buying a deal that cost £23 with2 sides and a drink. I don't recommend this place as greed is primary not the customer requisites.

Ordered 2 pizzas and garlic bread. The pizza wasn’t cooked properly and tasted raw. Instead of the garlic bread they gave me something else. When I called to ask why, I got told it was my fault as they had apparently called me about it as they had run out( I hadn’t recieved a call). The store should accept its mistake for not updating their website instead of blaming the customer. Won’t be ordering from here again!

Delivered in mins even though told 45mins to 1 hour! Food was hot.,just as ordered. Kids love d definitely recommended

Booked online for buffet. Waa lovely.

They are unworthy of a single star. I don't understand why they recruit staff who don't know how to treat customers with respect. They are typically grumpy or moody.  One of the guys (Yusuf) was particularly disrespectful to us. He inquired as to how many people would be at a table and if we had made a reservation prior to arriving.  We have never made a booking since covid restrctions were eased, so were confused as why he asked this.  He was so arrogant and rude that we walked out. After we walked out, another family also agreed that the vibe of the whole place was off and left. Definitely not what it used to be. I think Pizza Hut is planning to close down the restaurant or are not interested in the business.

Very bad customer service. The space is extremely dirty . The floor is very sticky. Very unhygienic place to visit. Pizza taste seems to be average.

I ordered a Vegetarian supreme pizza but this guy at the store, his. name is Hussein, sent me a meat pizza and when i called him to say there is a mistake with the ordered, this guy started calling me a liar and started yelling and abusing on the phone .He even challenged me to meet him and kind of threatened me, i went to the store along with wrong pizza, but this guy didn't bother to apologise for even once, and on top was extremely rude in front of his staff and kept yelling. i am extremely dissatisfied with the kind of service, it shows how bad the pizza hut customer service standard has become. I would suggest other people to not to deal with this store as this guy "Hussein Ahmed" doesn't know the meaning of customer service and is very abusive, harsh and rude person.

The Staff were absolutely accommodating and really friendly. They couldn't do enough to make your visit a pleasant one. Definitely go again Thank you guys

Unfortunately in the bin... flavourless and not the standard l expected from pizza hut... either pizza hut lost their authenticity or maybe they just have the name pizza hut ....shame

Ordered vegetarian pizza but Hussain at this Pizza Hut gave meat pizzas. We found out when we reached home. When I called to inform him what happened he did acknowledge that he’s given us wrong ordered. I was hoping he would deliver correct order complimentary but he refused. He offer to make fresh order and asked me to come collect it. I said it’s too late now but I can come tomorrow. He refused point blank. I felt let down by Pizza Hut and service is unacceptable! I will never order from Pizza Hut, 832 Uxbridge Road, Hayes ever again!!!

Ridiculous customer service...ordered a large pan pizza... supposed to have 10 slices .....got only 9 the 9th one being cut into two smaller ones...attaching pictures of the same...when called the branch manager (hussain) he puts us on hold and never picked our calls back..i ate one of the slice after which i noticed i have been robbed of a slice

Very good customer service, although a small place they were quick and when they accidentally mixed up my order they gave a free drink, very nice people

Lovely pizzas always look online for offers you can always find 50% deals

I love Chocolate chip cookie dough.

Had a problem with my order this evening and called the store, spoke with the manager named Hussein who was very understanding and immediately fixed the problem and agreed for a redelivery New fixed order was with me within 30 minutes and even the customer service of the delivery driver was very nice. Thank you.

Ordered a pizzas on Tuesday 9th feb 2021, ordered took around 1.5-2hours to arrive, food was cold by the time it arrived, also i called them due to this delivery and was promised a free pizza, decided to get free sides instead, and ordered another set of pizzas on 15th feb 2021, pizzas were present, but 1 of the sides were missing. Pizza is decent if it arrives, and sides are ok if you manage to get sent them.

Dont order from here. Seriously don't ignore the other requires of this place. They have a lot of 1 star reviews for a reason. Utterly disgraceful. I wonder if its this particular restaurant that's bad or all pizza hurts are bad. Support local! Go to a local store takeaway instead.

Found plastic in pizza dont know how its stuck to the doe.

Great deals - great pizza! Got delivery, and came 10 minutes ahead of time!

Very good fast delivery from Robin thank you for the food and Robin for fast delivery and service.

One of the busiest stores in the UK.

Its takeaway place. Had nice jucy pizza.

very low standard, I don't think Pizza Hut will be around for much longer, sometimes a perfect pizza, and sometimes a total disgusting pizza, why is that, the chef should know

Unfortunately I have ordered from this store..... They have marked on the app my order as delivered. When I have called the shop they blame the driver as he marked the order as delivered by mistake. I have been told that the driver will be with me in a few minutes....actually it was over 10 min ( 1.2 miles , 10 min are between the shop and my house) . Order time was 1 hour and 15 min...... Only reason for 2 stars is the driver , very professional.

Ordered vegetable supreme pizza it came stone cold vegetables not cooked at all looks like they didn't bake the pizza properly. Will never order again.

possibly the worst customer service in the area , as a big company brand the staff needs to be (re-trained). as their rude they dont know how to speak to a customer or have any customer service experience or training . i had an issue with being over charged and they false advertised and i asked for a manager he wasn't present the acting/fake manager told me to go away not to waste his time neither i was offered , a refund or a solution for it. staff doesn't follow social distancing rules.

No matter how good is your food unless the place it’s comfortable to seat and enjoy a meal, been here today and was boiling hot, asked about the air conditioner and was told it was on full blast, CUSTOMERS and EMPLOYEES sweating to the point of dripping, Kids were complaining about the heat and wanted to leave but couldn’t due to have place the order already. This is my local restaurant and previous on summer days it’s always nice and cold.

This Pizza Hut is really great!! We have ordered takeaway online from here a number of times. Service is very very good. It is always hot.They are amazing and fast to put it right, by bringing the food. Thank you Pizza Hut Hayes- love you lot, especially Aqib and the manager Mr Tayyab was very friendly

I would not even give it 1star. Honestly the worst pizza place ever. Some fake Pizza Hut branch. I ordered 3 cookie doughs and what I got was burnt cookie. The ice cream was melted and the driver left it outside my door In the rain. I ring them up and they hang up on me. Do not recommend at all 😡

Ordered a pizza for delivery, driver never showed up. An hour later we called to ask where he was, guy said that he knocked and rang 5 times which is a total lie. No one knocked or called. Had to pick up the pizza ourselves, exceptionally terrible service. Do not use at all costs!

This hut is my local delivery. We are regular buyers and nearly every order they mess it up. The cookie dough always comes totally burnt and as we only eat margarita pizza I find it so hard how you can always get it wrong. The easiest pizza to make. Its always burnt or either a thick layer of sauce with hardly any cheese and sometimes even received it uncooked. majority of the time there is always something missing but we are a fan or their food so have to order. Every time you call the hut to complain the only answer they have is we have made a note and will replace you the next time you order. Wen you call back for the replacement someone picks up and says no notes sorry nothing we can do. They are liars

Ordered a medium gluten free pizza, garlic bread and a Pepsi over the phone for collection. The guy on the phone didn’t sound as if he knew what he was doing kept asking me to hold on.. I ask if they do any deals for pizza, side and drink he tells me yes I tell him what I want go to pay by card over the phone and he tells me “oh we don’t do gluten free pizza on the deal” so back to square one. The guy then tells us there is 8 slices in a medium pizza but we get a small squared pizza not even cut. When we get there they say we didn’t ordered a Pepsi? However they gave it to us anyway.. was not happy with the service. Paid £20 for a pizza that should have cost me £7 max due to the size of it.

ordered a delivery, after nearly 2 hours it had still not arrived so i ended up collecting myself. when I arrived there the staff had a bad attitude towards me when I asked to speak to the manager I was told there is no one in charge to speak to. exceptionally bad Service and the food was Luke warm.

Bad attitude from staff. Cold pizza and incomplete order.

Waiting two hours for a pizza with hungry kids too feed. Was supposed to be delivered , ended up collecting it myself and havent even looked inside the box yet

One of worst pizza you can order Try to call them they will never answer

Ordered a Hawaiian pizza and I was delivered with no pineapple. There’s only 2 toppings in this pizza, how can you forget 1! They sent a replacement it turned up way overcooked and also cold. Another almost impossible thing to manage but they did it. Also ordered cherry coke and they didn’t have any in stock. The pizzas from here don’t remotely taste like a Pizza Hut pizza. Place needs shutting down. Really awful I dread to think what the kitchen looks like.

Delivery was late (busy night, I get it), delivery came with a missing sauce and wing (staff under pressure maybe, get that too), called 5 times picked up twice (OK, understaffed)... Overall mistakes were made, but staff made efforts to rectify. Not a great experience but willing to give it another go.

quality is not consistent first time I order very impressed but this time th pizza was decent thin, tasteless. I was surprised that they didn't have few options they did before and at poor display.

they dont pick the phone up and give wrong orders

Ali, the waiter was bery attentive and welcoming. Great service. visited: 22.11.2019 20.30

Took over 1 hour 30 mins and tried calling the store to ask why and didn’t answer after 12 calls

Great n professional 1st class service by the staff.....

Spicy cheese pizza ? Never again

Discusting! Food was under cooked, over priced and made me ill

Friendly staff,good food and good deals

Shahzad is very respected person here and serve customer very well

For the first time in a few years I decided to try Pizza Hut. We walked into the store and where greeted by a drunken male customer abusing a member of staff, however within moments of walking in I felt safe the staff were very professional at dealing with an aggressive male and defused the situation really well. The to staff that dealt with the aggressive male were called Keith and Coco #promotetheesemen The food arrived beautiful hot and wonderfully presented. Staff were polite and friendly they had a nice conversation with us while we waited for our pizza which then lead to me being sold a desert as well I was not disappointed thank you for the recommendation Keith. The food arrived fast and to our order specifications. I would definitely order take away from here again

Delivered in decent time. Food was below standard. Looked forward to a garlic tear and share, instead received this.

DISGUSTING COMPANY. RUDE STAFF. I got delivered the wrong food and when i rang up i was told that it would be re-delivered and never came. Then i rang back and had the rudest member of stuff talking to me telling me that i never rang, when i clearly have the call log on my phone. NEVER ordering from this store again

Nice hot pizza as compare to others

Is it me or the cheese toppings are getting less and less

Food was at the poorest standard I have ever had from Pizza Hut, it came out of shape and burnt to a crisp making it almost uneatable. The delivery time was very bad, it took over 1 hour on a Tuesday night which compared to their competition is double the time. I would suggest avoiding this pizza hut and try to get a delivery from a different one or go to a sit down restaurant, very disappointed.