Pizza Hut in Wakefield

The food is very tasty and the staff is very good.

Everything was brilliant today. The staff were excellent, the buffet was amazing. Plenty of choice and constantly being topped up as was the salad bar.

Had a great time at pizza hut castleford. Shannon was so so lovely with our little girl, made it a really special experience. Lovely staff, great service. Delicious food as always

The staff were so lovely and couldn’t do enough for us. They made us feel so welcome and the kids too.

Rude service, pizza didn't taste good and overpriced. £60 for a 14" pizza, 2 kids meals and 4 drinks, are u really?

Shannon was amazing! she was so welcoming and friendly and nothing was too much trouble she made our experience eating in amazing and will be returning just for her. Genuinely best customer service I have received in any Pizza Hut I’ve been to. Truly thank you Shannon for serving us in such an amazing way.

Shannon is an asset to your company. Went above and beyond to help us when something I ordered had elements unavailable. Give this girl a promotion!

She was really helpful and very kind.

Exceptional service from Shannon, full of smiles and such a fun personality.

Box standard pizza hut, make sure you fill out the tablet in reception so you don't get a parking ticket

excellent service from both the Manger, his staff member who I spoke to on the telephone and the delivery drive. The food was beautiful, thank you

Ordered the deal with sharing pizza and 2 sides on arriving the pizza was stone cold, and missing a side, I decided to contact the Castleford restaurant where I got the order from and spoke to Richard who was very impolite and wasn’t willing to help

Beautiful afternoon spent at pizza hut, thank you for the team that was so lovely and welcoming to myself and family and my assistance dog. If I could give more stars I would ✨️ thank you.

Cold undercooked barely any sauce

Delivery was fine, quality was great but our order was completely incorrect. 2 different pizzas arrived and put us out of pocket. Went through the correct channels to ask for a partial refund and they have us going in circles. Won’t be repeating.

Added: thank you for the restaurant for the help in cancelling parking charge. Children are wanting to go back for the endless ice cream and I probably will agree to take them.. Very dissapointed with service,I was constantly prompted to use online ordering and I do not go out to eat at venue to get multiple prompts to do it via screen.Staff were not busy and chatting in groups and still we were prompted to use online ordering by several of them. Also staff member allocated to us was shy and quiet, the place was cold which made food go colf fast and to top it up we also got issued a PCN after overtsaying parking (and we just lost the appeal) apparently there is an option to extend parking using tablet service which I was never offerred nor seen signs for it . We dined for 71 minutes which is not unreasonable. We went there as a treat after a busy day out eith children and it has just made the day worse by poor service and a PCN. Also it is card only at restaurant, if you can call a place restaurant when they insist on placing orders via phone. I regret going there.

We had the buffet and got a deal with the kids to eat free. The app ordering was a little confusing, but with a little help from the staff, we got what we came for and had a nice meal and chat . No cash is accepted at this restaurant, just so you know. All good and the food was always fresh and ready out all the time we were there.

Staff were friendly, service wasn’t the fastest but food was great nonetheless. My only issue is i have since received a parking fine as i wasn’t aware you was only allowed to use the car park for 30 minutes. I have been told by the car park company that i was supposed to extend my stay by an additional 30 minutes in the restaurant using a tablet which i wasn’t made aware of which by any staff which has now cost me an additional £60 on top of my meal. I do feel let down by this as you’re expected to be in and out within 60 minutes which is unrealistic. Unfortunately this has most likely put me off ever coming back as i do not wish to be getting rushed if i ever go to eat there

On time however my food was very cold and had to be reheated so quality not as good as if it was delivered hot and fresh

good food was something new too try

Called in at lunchtime with my partner, both ordered the buffet which was great, plenty of choice on the day. Quite enjoy the varying flavours of Pepsi offered in Pizza Hut. Service was prompt and we were satisfied all round.

The food was horrendous for what we paid it was cold and looked terrible will never order from pizza hut again!! Quality 0 star but had to put 1 to submit absolutely shocking!!

Nice food service one nice person other not but one was very nice food dissent bit expensive

Went at about 8pm felt like i was keeping them there.

Excellent service, friendly staff, good deals on food too.

We had a great lunch/dinner here. Food was really nice and hot. My daughter ordered the chocolate brownie and the staff offered to have it warmed up for her, they were so friendly and Shannon went out of her way to make us feel comfortable. I even used my blue light discount as well. Sometimes when you use a discount in places they talk to you differently, but that wasn’t the case here at all. I would definitely recommend this Pizza Hut. Glad I booked here in 2 weeks time for a birthday meal. Fab service.

All the wait staff were genuinely polite, kind and accommodating (parking, allergies and making us aware of any deals currently on). We were greeted with a smile straight away and seated - was pleasure to be served by them. Food was perfect and super tasty - the food also came out promptly and was it nice to be checked in on between courses (asking if we were ready for the next one to come out). 10/10 would eat at this location again.The only reason I make no mention of a server in particular is due to being checked in on my multiple employees through my meal and the service being incredible by each and very one of them 😁

Great atmosphere and food , bring food challenges also sat in beard meets food table

Really lovely experience, staff were really good and attentive, really friendly, and really good value for money! will be back

Overpriced pizza with very little topping. Sides were terrible. The last time I will get food from here.

Came in to collect a large takeaway order and the waiter was absolutely lovely and so helpful ! Helped me take everything out to the car and was very polite, 10/10 service .

Danny and Ethan were 10/10 on customer service. All round great experience :)

Food, service and atmosphere all incredible. Danny our server was amazing, couldn't have done enough for us and made us feel really welcome! Courtney in the kitchen made the most delicious pizzas. We honestly can't thank the team enough, it was a perfect customer experience and we were a little taken back by it all. Well done team! We will be returning! You've made regulars out of us!

Driver parked down the bottom of my street and called me made me go and collect my order - disappointed

Tonight we ordered a Meat feast, Fries & Onion rings at a cost of £30.00 Bear in mind we`re 0.4 miles away from the Restaurant, currently right now as I'm typing this review I'm eating cold Pizza, cold chips & cold onions rings, since Covid and the greed to make more money, the quality of service and food has nose dived. Outstanding service Pizza Hut! NOT!

The service was excellent. The buffet was really good, so was the chips. The pizza on offer was wide if you picked the buffet option Drinks fountain was nice, comes with all pepsi-co products, so if you wanted sprite, you are only getting 7-up Ice cream factory was messy, the smarties would not come out of the lid, however this may be more of a design issue. 4/5

We go every new years eve with kids, and we always enjoy it, only thing is this time ice cream factory wasn't working the lad filled it up and still wasn't dispensing, left it 20 mins still not working so we left, shame as kids were looking forward to it, but didn't like staying longer after food as was busy

The Pizza Hut in Castleford is outstanding. We have to mention Dan the general manager he was amazing . Without Dan this place wouldn’t be the same. Overall would definitely recommend to come here .

Great food , let down by parents letting their kids run riot and screaming the place down during a weekday.

Had a great experience here. Food was lovely and we were blessed with a server named Lynne, she was super helpful and friendly and made our experience really enjoyable. Thank you Lynne!

Good food . Very friendly staff asking if we want any sauces . Also reassuring us the food would be delivered soon

food was over a hour late then when it did arrive it was freezing cold the pizza had been thrown all around the box making all the toppings go everywhere will definitely not be ordering from here again I would like a full refund or a full remake.

Fantastic service from Pizza Hut after I selected wrong address. Manager called 3 times and arranged to go to new address with driver.

Really nice staff and manager, pizzas have always been good at Glass Houghton, I've eaten in many times & had taken aways

Very good service and friendly staff food was excellent

Spent over 60 pounds n one pizza wasn't worth the money,could have got a better PIZZA from ALDI an cooked it over SELFS...............

Absolutely fantastic service from Daniel and the team, we had the all in buffet and thoroughly enjoyed ourselves!

The food was amazing as always and the staff are so attentive, we will definitely be coming here again

Very nice food Had the spicy goat pizza was delicious

I'm a disabled lady who has difficulty in walking and being unsteady on my feet, so therefore I've a disabled sticker on my door & bearing in mind I use a crutch. When the courier arrived at my door he offered me his bag for me to take the items out it would have needed two hands to do this. As to how I would have achieved that I don't know, plus I never received a bag to put my items in to carry them back from my front door to my living room and the food was cold. Not happy 😖

Lovely friendly staff... Pizza was great

In nearly all the other restaurants around Junction 32 & Xscape the service levels have gone really down hill. Here is very different with friendly, happy and very helpful staff. Really makes a difference and makes you want to go back. Food was great too.

Arrived before it got busy, service good, food arrived hot and in good time, restaurant clean

The deals make it really good value for money. Love the food, the pizza is so good. The staff were friendly, gave the place a good vibe, you know you're going to be treated well here. Definitely going again!

stone cold , soggy chips limp garlic bread absolutely terrible

tip for courier? don't do this before delivery

Saw the delivery driver put my order in the stay warm bag once he got to the house from the backseat my food was cold when it got to me

Best place to sit after walking around on j32 shopping and have quick bite ...

If Shannon L isn't running this place soon, she should be, she could. Her customer service is some of the best I have experienced, she is helpful, informative, friendly, not intrusive whilst being incredibly attentive. She sorted us a great deal based on what we wanted and saved me an applie pie cookie as they were limited stock due to popularity and it was so worth it!!! She even stayed and chatted to my dad who can talk the ears of a donkey, and she was absolutely lovely about it too!

Went for the buffet, pizza n pasta always full not seen it empty, staff are friendly n helpful

Delivery took ages food flat cold

Popped in for a take away and the man servicing us was polite, friendly and very helpful. Great customer service and a nice experience 5⭐️

If I could give zero stars I would. Order pushed back multiple times, food cold on arrival. Won’t be using again.

My wife and I dropped in for dinner as the drive back to home in all the heavy rain was a chance to get a bit of relief from driving. We had a vegan and a ham and mushroom pan pizzas. They were both really well cooked and had a good depth of toppings. Very happy with the food. Service was excellent and ended up having a great chat with the staff about food, life music and gigs. We stayed an extra hour because of this and discussed many things with roasted garlic being a must try!.... lol. You had to be there!!.. 😉 Next time will be back and include our son when he's home from Uni life. Great place, food good and staff really polite and engaging. Thanks guys.

Excellent customer service and really good food as always.

The waitress was absolutely lovely, really friendly and talkative. We found using the QR code frustrating especially as Internet was being iffy but service was quick and polite

The pizza was cold when it turned up but the garlic bread was fine.

Lovely food, lovely time had by both of us.

Danny provided a brilliant and comfortable dining experience with good laughs. Best pizza hut trip ever

Really great service from Danny, super quick and friendly. Great deals and affordable

Danny went above and beyond to make sure that we got the best deal possible. All the staff were really attentive and the food was SO good! Came quickly and all hot. Genuinely the best service I’ve ever had! Thank you Danny :-)

I have been in today and the pizza I ordered was cooked really well. However, I had absolutely amazing customer service from a man named Charlie who advised me and worked efficiently . Charlie made me feel very welcome where I haven't been felt made welcome at all from the Wakefield pizza hut. Charlie has changed my perspective on these pizza chains for sure. I will definitely be coming back to see the lovely staff, nice food and not to forget, the good deals you can find on the menu. Thanks guys.

Absolutely beautiful food and the server was great 👍

As a family we have been many times to this Pizza Hut. Always a good experience. We tend to go mid afternoon so avoiding any busy periods. The staff are always nice, the food is good. Usually some kind of deal on otherwise it can work out expensive.

Chloe was very helpful and attentive

We came on a Wednesday dinner time and the 2 front of house staff were so friendly, pizzas were hot and fresh too 😁

Wasted our time to wait as too many people were waiting and then we were told its card only. not a chance, never ever come back to this place. I will not be made to pay with card anymore. KEEP CASH ALIVE !

Highly recommend, and would like to thank lynne and Stephanie who work there for going all out to ensure my children (with ads and adhd) had a fantastic dining experience. Seated quickly in a quiet area , checked on many times to ensure if we needed any thing at all which was so very kind. The food was amazing and a personal thank you to the pizza chefs for making a special pizza ( garlic mushroom and extra cheesy 🧀) as its our favourite (for our fussy eaters ) it was one of the best dining experience I could of asked for and will most definitely be going many more times ,

initially supposed to come between 16:35-16:50 and actually came at 17:52. Courier dropped my bottle of Pepsi on the floor and the food was cold when arrived.

Worst pizza we've ever had burnt, hardly any tomatoe base sauce so was extremely dry and to top it off came cold waste of 40 quid

Dirty, expensive avoid at all costs

The pizza the G.O.A.T was phenomenal thanks guys great order I'll be back.

Great experience lynne was amazing and so thoughtful with our little one being dairy free! Best experience and customer service from both Lynne and the duty manager Danny too!

It's ok but the price is silly 9 inch pizza and mac and cheese comes to £42 drinks also. Vert expensive especially when they ain't very well topped when you ask for toppings on

Fantastic customer service from manager Shannon for our collection today. We wanted to pay by gift card and struggled to do this online. The deal we wanted was online only but she honoured it when we rang to place our order. The food was excellent value for money, was fresh and delicious. Would definitely order from Pizza Hut Castleford again.

Amazing service today, came in and was greeted at the door by who I’m guessing was the manager on shift. Took is to our table and helped us order as the website wasn’t working on our phones. Food came out in a timely manner and was delicious, salad bar was fresh and the desserts also came out very quickly too. Thanks guys !

Disappointed with Pizzas, both pizzas were all over on the box, the pizza triangle holders did not keep them together. I understand a thin pizza is thin but how thin they actually are is tad ridiculous. Barely no cheese or sauce base on cheese pizza, no bbq sauce on bbq pizza or if there was there wasn't much. Chicken bites were cold. When you spend £40 on two pizzas and a side you expect better.

Service - When we walked through the door the lady didn’t even say hello, she just straight away told us that we needed to come back in 30 minutes until the walk ins were available when we had a booking already and that question wasn’t even asked. The food and drinks were appropriately 10 minutes until it arrived at our table which was brilliant. Food: Salad bar - The salad bar was filthy, food, crumbs stains and cross contamination between the foods which went unnoticed from the staff team. Starter - The starter was delivered the same time as the main and the food really wasn’t up to standard. They sold this meal as the Cheesy garlic bites with bacon, and it was a big stuck together ball of garlicky dough. Main - The pizza was overly greasy to the point that it was dripping off the food and onto the plate, I really was not satisfied.

Excellent and good value buffet food

fast food done right ✅️, thank you.

Lovely Service accompanied with Fabulous Food!

The food was absolutely flat cold it’s disgusting how you can charge 27.16 for food was not up to satisfactory

Pizza base is very plasticky - not nice at all

food is very good but little bit too cold, pizza and onion rings was cold.

Amazing experience, great service from Chloe and the manager. Would highly recommend!

We came in as a family of 5 for a birthday. We ordered 5 sides and 4 pizzas. The restaurant had about 20 people inside. The service was very slow, although there were a lot of staff. After ordering we were offered the salad bar, however it was about 20 mins later we were given our glasses for the drinks refill machine. The first pizza came quick, then there was about 5 mins between the next pizza coming out and a further 10mins for the last two. One side came with the last pizza, two more came 10 mins later, and the last two came after we had all finished eating the pizzas. For a restaurant meal we would all like to eat together. It seems the restaurant prioritise the delivery drivers over seated customers. The delivery drivers also love to park all over the place and block the disabled parking. We will not be going back, which is a shame as the Pizzas are excellent.

Friendly and helpful waitress Chloe and Manager on shift was amazing. Such a good atmosphere and tasty food

Great food as always, staff were super friendly. Bit disappointed the individual meal is priced at £19.99 but you can't actually get one for that price as it's £1 extra for any base so a little bit of false advertising there.

The manager is lovely and amazingly accommodating. Would definitely come again

Food came and was freezing cold