Pizza Hut in St. Helens

Food arrived freezing cold and inedible. My partner and I had to bin over £40 worth of food. When I rang the restaurant the manager laughed down the phone at me and hung up. WOULD NEVER EAT HERE AGAIN

Delivery time kept getting pushed back over and over again, when it finally did show up everything was cold and bland. The pizza was probably the worst I've ever had.

Absolutely shocking!! No wonder the place was empty when collecting it! Sent 2 chicken wings instead of 2 chicken bites 2 pizzas dry as a bone when ordered extra cheese!! AVOID this place it’s a joke!!!

Pizza was so cold and chip if this meal was at least a little hot it would been nice but cold chips and pizza don’t taste good when cold 2 stars from me and was late sorry guys u let yourself down today

When come was cold so had to blast it in microwave

what a waste of £30. two small pizzas. undercooked and no cheese on them. really really bad!! should of stuck to dominoes!

Food great. Wait time great. Staff friendly and helpful. Great overall experience with the family.

Well suited to small children, the staff were so patient with our order and helped us with any issues we had. The ice cream machine is quite novel for children so it can be a great option for families looking for child friendly restaurants. There is also colouring and activities with crayons.

The food arrived late & freezing cold. Very disappointing. Won’t order from here again

Arrived 30 minutes late and pizzas were cold.

Food never turned up due to delivery driver not picking food up not pizza huts folt

I was not here for a few years. Came today, and to my surprise, the pizza is fresh, but the fries are not fresh; you can see they were warmed up, so I lost money on chips I can not eat. Food should always be fresh, especially at these prices.

I really want to love Pizza Hut, please please improve the vegan pizzas. It’s great that the restaurant offers a lot of options for veggies and vegans, but the few times I’ve eaten here, I’ve not gotten value for money. Over £20 for a bland, thin, dry pizza. (No stuffed crust options either for non dairy eaters?) Dominoes, Papa Johns and many other restaurants manage just fine with great vegan pizzas, it’s totally possible. Surely Pizza Hut can manage it too? I seem to remember having an amazing vegan pizza from The Hut years ago, takeout. Dining in ever since then has always been a disappointment for some reason.

only ordered a margarita pizza and some chicken bites, took over and hour and a half to arrive and it was cold

I HOPE THE MENEGMENT READ IT The staff is fantastic Frendly and helpful I loved spend time there. The waiting time fantastic.

Overpriced, salad bar in mess, not stocked up on Friday night. Staff in hurry even though the restaurant was half empty. I won’t be rushing back.

Food probably would have been alright is the driver didn’t sit in Asda for 20 minutes after picking up my order. Stickers on the boxes to seal them were hanging off when they arrived also so need to say the pizzas were like frisbees by the time they arrived. If you spend 30 quid on pizza you at least expect it to be hot when it arrives

At the beginning food was served quickly and staff were attentive towards the end around 9 staff were busier. When we first ordered food I clicked the wrong base of pizza on the app and I mentioned it to the waiter and he went to the kitchen and asked if there was anything they could do and they switched the pizza by making a new one and this was still served quickly. After that things started to slow as it got later and seemed a bit understaffed had to start asking at the front counter for requests, such as to get the desserts we’d already paid for and just in general. But overall was a good experience.

Lovely time here with the kids for the all you can eat. Hardly any pizzas out but we asked for some more and they made which ever ones we wanted which was good. Very quiet as the kids were off but other schools weren’t. Parking was ok plenty of disabled parking

Friendly waitress with a pleasant smile and very helpful

Prices are inflated to much joke of prices

Nicely met and showed to the table, app is hard with large party. Starters and mains came quickly, but had to ask for our desserts twice. When they came they were all lovely

Late, burnt, cold and missing items

They no longer take cash! If I had known this before agreeing to go, I would not have gone. Staff were generally helpful. The restaurant was mostly empty, and we were put on a table next to a child's group party....we moved ourselves. I think the salad area is a disaster and can not be clean The mayonnaise was replaced (I hope) because it has bits in it. Ordering on the app was awful, just bring back cable service ffs! We changed our minds and couldn't see a way to delete items....so we had to close the app and start again. Our food came relatively quickly, but we had to ask for our dessert after 15 minutes of waiting. Please stop referring the restaurants as "Huts"....it's not Star Wars, and it sounds cheesy. Won't go back

Food was delayed by an hour. When it finally arrived it was cold. The ice cream was totally melted. The pizzas were incorrect and on the wrong bases. The portion of chicken bites looked like someone had taken half of them. One of the pizzas looked like it had been thrown around and was all squashed to one side of the box. We’ve contacted just eat about this and after spending over £40 on inedible food they’ve offered a voucher for £16. Really poor service all around.

I have to say the food at pizza hut is lovely, however I have to say is far too overpriced, it's disgusting charging 7.50 for a slice of cheesecake that doesn't even come with cream or ice-cream, management need to look at giving customers value for money

That Wayne fella made a cracking pizza

Amazing pizza ordered the margarita for the kids and chicken balls

It's hard to really score for service as you have to order and pay via app now from the scanned qr code on your table. That being said, food we ordered was good and came fairly quickly. We got a meal deal for 4 which was very good value.

Went to pizza hut but was not planned. Had a great buffet.

Overpriced. Mainly pizza base. Practically nothing on top. Will not be ordering again

Just eat app says it was delivered but it was not.. I’m hungry and they took my money as well.. very upset

Friendly staff very clean good food

We had the afternoon buffet. The salad bar were frequently replenished with a good variation of pizzas. The member of staff serving us was friendly and cleared our table on a regular basis. The combination made for a relaxing and pleasurable afternoon. Well done Pizza Hut 👍

The pizza was so undercooked that the cheese hadn’t even melted and the dough was white. It was missing the garlic sprinkles and cold when it arrived. Really disappointed for over £20!!!

Absolutely disgusting from here,£25 for 5 slices of cold dry pizza that tasted absolutely horrible, uncooked cheesy triangles. I would never ever order from here again. Can’t even be bothered to put your sauce in the bag!

The kids enjoy it, but I just think Pizza Hut is over priced. You order yourself on the App, get your own salad, get your own drinks, get your own ice cream - the only thing the staff do is show you to a table, bring your cooked food out and take your plates away. (They’re pleasant enough, but that’s not worthy of more than 2 stars for service.)

Friendly and helpful staff but the place needs a revamp.

The man who delivered it had clearly been on an accident on his bike with his leg bleeding in a few places but still made the delivery! Hope he is ok and thank you x

The family went for our daughter 43rd birthday. Absolutely amazing nothing was to much trouble for the staff, they kept coming to see if everything was OK. Then played happy birthday and brought our daughter cake over much to her embarrassment lol. Honestly I wouldn't recommend this place to anyone, we will definitely be going back.

£17 for this pizza, a side and a pepsi...

Food arrived cold and messed up

Didn’t even turn up. Food left the restaurant but courier didn’t even arrive or even call to advise would be late

An excellent pizza hut. Very good quality food and really good staff 👌

Pizza arrived, toppings all fell off, looks like the driver has tipped it upside down.

Was abit disappointed, I ordered two kids meals and they got the orders mixed up, I ordered a pepperoni on a deep and a cheese on a thin and they did the opposite so my son didn't eat his pizza. Then we had waited over 20 mins for two Rollo cookies, went up to ask about them and she said they would be right out but we had to wait another 10 to 15 mins for them.

7.69 for six super tiny, greasy wings and 5.29 for burned chips?! Definitely not worth the money. Ripping people off! Disgusting!

Ordered our Pizza Hut through Just Eat. Unfortunately, Just Eat was absolutely atrocious and 2 drivers did not show to collect our order after accepting it, which led us to a 2 hour wait. HOWEVER, the lady on the phone at Pizza Hut was so incredibly helpful in every way & extremely apologetic despite it not being her fault at all. She ended up sorting everything out for us and I’m so thankful as a heavily pregnant lady who just needed a break at tea time. In the midst of it all, I have forgotten her name and I’m so sorry for that (I believe it may have been Emma— but I may be wrong!) but she deserves all the praise for her excellent customer service and just general kindness.

The pizza was a bit dry & a bit bland. The wings were amazing though. Really friendly & polite delivery driver

Went for buffet option. Manager very polite and friendly.

Kids love pizza hut, foods always spot on and the staff are lovely

Widnes Pizza Hut is the best. The staff are fantastic, work very hard and always have a smile on their faces. So much better than the Warrington one that we live nearer to. The staff are so helpful and friendly, they make it a pleasure to be there.

Great experience thank you, only thing was the pizza had slid sideways and was squashed up, but tasted the same anyway :)

We asked on the delivery notes for no mushrooms and pineapple instead. If a extra cost we was fine to accept. But still mushrooms and no pineapple. Why have a notes option if it is not going to be followed thru with ? When paying premium for a pizza you would expect the notes to be taken into consideration.

Great food really friendly staff .the young man that servied us was excellent well done

Great lunch with the grandkids. Staff really helpful. Had the buffet and food was fresh and replenished regularly.

Pizza was excellent, the way in which you have to order your pizza, isn't! For people of a certain age who don't do ordering by QR code, it can be frustrating. What's wrong with a till??? And then they ask you for a tip before you have your food. And there is no service to speak of, apart from the person who brings your pizza!!

It wasn't a nice experience, the man who seated us rushed us and didn't seem bothered. Wasn't particularly busy either. There were no nachos on the salad bar. Sauces all near empty. Pizza arrived and we had not selected the extra.cheese which apparently means you get barely enough to stick on the pepperoni? Felt queasy later on. Overpriced food for an underwhelming experience. Definitely won't be eating there again.

Very nice would defiantly go again

Went on a quiet 23 December. Range of unlimited drinks, all refreshing. Unlimited salad bar was stocked with potato salad, croutons, lettuce, tortilla chips and coleslaw, amongst others. Staff catered to our needs well, likely because of how quiet they were. Food came out. I ordered the BBQ Meat Feast pizza. Small, but filling, definitely. Well presented. Tasted unreal! The dough was fluffy and delicious, and the cheese was sprinkled richly amongst the pizza. Although pricey, Pizza Hut is definitely worth the expense! Would definitely come again! Bravo! ⭐⭐⭐⭐⭐

Chloe-Le Did Do A Very Good Job There Taking My Pizza Order There For My Margherita Pizza in Pizza Hut St Helen's Merseyside Yesterday On Saturday 23rd December 2023 And I Enjoyed It👍😃

Great pizza, great staff, female manager was outstanding in providing help over the phone and helping me make an order. 10/10

Very nice accommodating for a school trip!

Food was hot but for some reason the delivery driver put the pizza on its side so it all got squashed to one side of the box and the cheese got ruined

Friendly polite service. A little bit expensive for what was on offer though.

The taste was very disappointing. I’ve eaten Pizza Hut before but this was very different in a bad way

Great service and delicious 🍕 prepared by Dan

The staff were incredibly friendly and welcoming. The salad bar was well stocked and very clean and the food was fantastic quality and extremely delicious.

Came during lunchtime midweek. Our server was absolutely lovely, unable to remember her name because I'm writing this review a few weeks later. Not too busy, so it was nice and chilled. Easy to park the car aswell for free, you just have to pop your registration into the tablet at the bar which gives you 6 hours, so you're fully able to pop in to town for a bit of shopping before leaving. We paid for the buffet, and had a couple of sides on top. All together came to around £30 inclusive of the blue light card discount that was applied. The food was good. On the buffet, the pizzas are relatively basic. So if you want something special you're probably better not going for the buffet and just ordering whichever pizzas you want. Even still, all food was hot and the sides we ordered were gorgeous. Id definitely come again for a nice chilled lunch.

Absolutely horrid pizza never again plus was cold

Food was nice Considering thay there were only 3 tables full. The meal took ages to come out! The pudding took even longer. Also the toilets were a disgrace. Unlikely to go back to this branch

Great service and really good pizza 🍕.

Turned up cold. Doesn’t look fresh at all, or taste it

The pizza and the atmosphere as usual is absolutely amazing, it's just nice and relaxing to hang out with my boyfriend after a long day at work

16 of us went for the afternoon buffet. The staff were fantastic, the food was lovely, nice and hot and plenty of variety. We all had a great time. St helens pizza hut has plenty of parking, disabled parking spaces available next to the restaurant. Put your registration in to the machine.

Mediocre food from delivery, pizza was okay but really greasy, garlic bread was fine and wings were decent

Popped in this evening with my partner for some dinner. Really warm welcome from the manager at the front, couldn't of been more helpful. Guided us through how to order and ensure we had everything we needed. Food was lovely and fresh, the female server was again really pleasant. Overall our experience was excellent, really nice to see the standards at Pizza hut haven't dropped like other establishments. Thank you Team

The customer service that we received was fantastic

First time in this Pizza Hut.. Had the buffet. Pizza's were really good and enjoyed the broccoli pasts. Wasn't a fan of the salad bar. Sauces were very acidic.

Great food and amazing value for money. Staff where really lovely and helpful. Very clean and welcoming. Couldn't fault it

The winwick key on is rubbish, the st helens one is way better.

Fries were undercooked, Pizza box had not been sealed correctly and so the pizza had flown all of the box.

Food was cold , pizza and fries were under cooked, garlic bread was hard

Good food, brilliant staff and a nice family atmosphere

All of the food was absolutely freezing!

Kind and Very polite delivery guy.

First time in here wat a place free salad bar staff great worth a visit u won't be disappointed

For the price I paid u didn't get alot of toppings on the pizzas chips was plain. My chicken pizza had cold hard chicken. So I really wasnt happy.

Food arrived and the chips and garlic bread was absolutely freezing.

Visited this pizza hut for the first time in St Helens. We got the weekday All in Buffet. The customer service was great, and sitting was nice as well. The Margarita flavour was nice but that was pretty much it. The drinks (tried Tango both flavours and pepsi max) tasted very different, ?watered down. I have had their Buffet in Liverpool One which is just awesome. Finally tried their icecream factory which was very good!

enjoyed my food would order again

Garlic bread was missing both as a side and part of a melts meal

Waste of money. Forgot to bring sides out and pizzas were tiny compared to what they used to be. Spent nearly £90 and did not feed our family. Defo won’t go again

Caroline was the best server if I had my own restaurant would be stealing her thank you for making it a nice end to a busy day

Food was pretty good, fresh and replenished well. The atmosphere could be better, it feels as though the company & staff have kind of fallen out of touch with the whole dining experience. The employees are pretty much not necessarily needed from what I experienced as you literally just order from your table now via the app and the only interaction with staff is them handing you your cutlery and drinks cups. The decor comes across as "family, fun dining" but the experience says otherwise, it feels as though you are eating under social distancing/ lock-down protocols and it hasn't reverted back to a more hands on approach. Overall, I would recommend it.

There was no wait time which helped having autistic children in our group

Loved every inch of pizza was delicious

Speed of service was excellent, combined with friendly and efficient staff. The self service elements for drinks and salads are nice touches too. The provision of glutten free options as more than a mere afterthought is welcome too.

The fact that the online app is very well sorted. Everything was well placed and easy to work with. Even when placing your voucher was easy. The whole experience today was fun. Its been months since we last had Pizza Hut. Thank you so much for the St Helens team. Our table was emptied in a well professional way. And no clutter.

Very easy and pleasant. Plenty of choice and staff very helpful. Would love to see more thin base pizza but I also didn’t ask for this as I am sure staff would have made one