Pizza Hut in Birmingham

Surprised to be honest at the negative reviews listed, we have never had any problems with Pizza Hut Sutton, It is very local to us however. Staff have been polite and helpful whenever we have visited or phoned. Great Pizza, sometimes it is a little on the oily side but nothing wrong with the quality or taste.

What an absolute disgrace of a Pizza Hut. Rude, ignorant abusive staff. Wrong order only to be told not their problem. No customer service skills. The man on the telephone is an abusive, rude vile man. Total incompetence. AVOID THIS PLACE spend you money else where.

Time after time they come late, cold and wrong. Really don't know what's wrong with this place. Given it is part of a national chain, the company should remove the franchise owners and replace it with competent management!

Ordered online, advised 65 - 75 minutes. Chased at 85 minutes and told not even in oven yet and would be at least another 45 minutes minimum. No contact from them, we had to chase. Cancelled order but now have to wait to see if customer service respond with refund .........

They had forgotten one large pizza and a large drink with the wedges arriving cold. Worst takeaway experience.

I will never use this place again. Ordered online at 7.10pm, pizza was scheduled to be delivered at 7.45pm. By 8.45pm still no pizza, tried ringing and ringing restaurant but nobody would answer, by 9.15pm I only wanted to speak to them to cancel as I’d paid on my debit card. Pizza turned up at 9.40pm and went straight into the bin. Im sure the reason they won’t answer the phone is so one cannot cancel once ordered.

Easily the worse place to order from. Both times ordered food it’s taken nearly 2 hours! staff don’t answer the phone when you call up to see what the delay is. And the food itself is disappointing. Shame because I prefer Pizza Hut to dominos usually. Won’t be ordering from this particular branch again

The food took 1hr 20mins to turn up from point of order when we were told it would be delivered in 35-45mins (so it was 35mins late). The driver then turned up with an incomplete order. When I tried to talk to him about it he literally walked back to his car and drove off shouting out the car window to me saying "just call them they'll give you a refund or something!" I then called up and ask for a refund and the manager tells me he can't give me a refund but can drop the missing items off in 15mins, (when the rest of the food will be cold basically). He did then turn up with the missing items, so a complete order took near 2hrs to deliver. They didn't even use lid stop stands to stop the cheese sticking to the box. It appears this branch has zero respect for the Pizza Hut brand. Their end to end level of service is clearly shockingly poor and the quality of food is terrible. It's safe to say that we'll never ever order from Pizza Hut again.

Have ordered from here several times before, but order arrived today £15 for 6 slices...normally pay £15 for 10 slices..it was meant to be half and half..2 slices of one type , 4 of the other !!! Order was 15 mins late, and potato wedges were half raw.. won't be bothering again...

Ordered online and it got delivered 1 hour and 10 minutes time. Children were hungry and had the luke warm food. Phoned at 25 minutes interval , both times told the driver had just left. Once challenged about this, man on the phone responded “ok” with apology. POOR, ruining pizza huts’ reputation.

Ordered Takeout from this restaurant on a Tuesday evening. The buy one get one free special offer made this a bargain. Since all of our three grandchildren really like their pizza, we ordered in rather than go out. The restaurant only does take out or delivery. The restaurant is located only a couple of blocks from our daughter’s house, but I was still amazed at how quickly the pizza arrived. It was hot and came as ordered. The pizza was okay as far as my wife and I were concerned, but if all three grandchildren like it, we’re golden!