Domino's Pizza in Birmingham

Pizza was thrown together !!! Hot & spicy pizza there was no meat on there & hardly any cheese just loads of Peppers & jalapeños … wish I just stuck to big johns because one thing about them there pizzas are on point 🎯 Best thing were the cookies !!!

Stood at the counter for at least 5 minutes...I was the only customer. Staff chatting and arguing in the back. No one came over to the counter to serve...I walked out in disgust, first and last time going in there. Went to another pizza shop

pay full price,get half food. best things is buy from small businesses,big companies make all small

I had the pleasure of dealing with the manager of the store, Imran, who was very courteous and excellent at dealing with my large order.

Staff are polite I did have to wait 5 minutes for my chips to be done but worth the wait

We order from here quite often and have had nothing to complain about so far. Great offers if you order via the app to collect yourself rather than for delivery.

1st time I have not enjoyed my pizza.it didnt taste the same .think the tomatoes sauce was minimum or no sauce ?it was nice and hot .Delivery was quick .Hubby had thin and crispy his was lovely. Also could not see coleslaw when ordering online. Only had voucher leaflet today .but they said didnt do that offer ?? It had voucher for free side and free ice cream .what's the point of the leaflet 2 med size pizzas 1 chips £27 quid.

Always order from here but tonight’s foods was shocking. You order pizza you expect cheese on it. The amount of cheese was minimal. Middle of pizza only which meant the sauce was burnt to the base. Hubby asked where cheese was? The response was you got some on it. Think I’ll be taking my business elsewhere. Shame really as never had an issue when based in the old premises.

This review is exclusively around the new Lasagne and Carbonara offerings at Dominos. Lasagna is my all time favourite dish and so I was very excited to see it pop up on the dominos menu. Unfortunately the pizza is lacking any resemblance of lasagne flavour. I was hoping the very vague "cheese sauce base" would be a rich bechemel sauce but instead tasted identical to the carbonara pizza base. The random sprinkling of toppings taste just like any other meat feast offering at dominos, if you put a gun to my head and made me guess the flavour I'd have just said it was a meateor. So disappointing. The carbonara pizza was somewhat better based only on the fact I could taste carbonara sauce. I could actually of picked this one out of a lineup. However it wasn't pleasant to eat and I found myself wishing I didn't have any more of it left to eat. The bacon and mushroom topping is a but standard, I think having actual pancetta would have been better. I'm always of the opinion that less is more when it comes to pizza, just pepperoni is as good as it gets really, so when you're making these extravagant flavour combo pizzas you have to get them right. They should at least taste like what they're mimicking, the cheeseburger pizza will still be my go to if I want one of these novelty pies.

Ordered tandoori hot chicken pizzas. Barely any chicken on it , some slices had none at all and just looked like veggie pizza. rang after guests had left to report issue, as understandably didn't want to spoil the party at the time. manager very unhelpful. Extremely disappointing .

Very bad place, had ordered pizzas, buy one get one free,but didn’t get any fee pizza they not fallowing to the advertising.

Won't be going here again sadly. Cashless shop after I'd driven there. Fortunately another customer paid for my pizza with their card, and I gave them cash.. No more dominos for us. And we love them. 😞

Disgusting attitude of staff! Ordered on app for 10-15 collection. Arrived after 20 mins to be told order 18 mins. When asked what delay was, rude, ignorant staff completely ignored me! Demanded refund to be told will be 7 days! Never ever use Dominos again. Stay well away from this branch too.

Fast, friendly and consistent. I'll never say doninos or any large pizza chain is fairley priced, however with the constant deals they have you can't argue. Shout out to my driver Ibrahim too, always a friendly delivery.

Ordered a pepperoni passion the pepperoni where hugging the crust and where stacked apon each other i had to pick the apart and put them around the pizza didn't even try just threw a chunk of pepperoni on it. Ordered the cookies aswell and the baking sheet looked old and like it was already used and the cookies wearnt even cooked it was all liquid the outside was fine but literal liquid inside.

Poor service rang up to collect 20 mins later get to the shop order not ready had to re do order due to poor quality had to wait another further 5/10 mins offered me garlic bread for compensation if I wanted garlic bread I would of ordered it when I had the kids food in car which I had collected first had to eat cold due to them not doing pizza correctly need to sack the person if they don’t know how to make a pizza absolute joke lady rude wasn’t bothered about me having to wait first man didn’t even tell me that it was re done will never use them again

Nice place, but the waiting space is small. Abit tight

Ordered a pizza with changes no mayo. Waited half an hour for the pizza and was sent with the mayo drizzle. Call and the staff was rude. refued to refund and send a replacement. Only offered to replace which would take another 30 minutes or a refund. I'm 30 weeks pregnant and this has left me hungry and upset. Usually order from domion's often but will no longer be ordering from any of the branch. Would give zero if I could.

I ordered for the first time...there will be another one...The pizzas are incredibly delicious.

Not good for parking. But the food is okay.

Got my order wrong so had to wait for them to cook me another one...

Too pricey slow service no halal

The pizza was fresh and delicious, definitely I’ll order again

Really bad diarrhoea. Never eating here again

We get delivery from here often. Always delicious, always on time. Just had one delivered tonight piping hot lots of topping tasted really fresh. Would definitely reccomend 👍

I didn't go in there they sell pizzas why would I go in there they sell pizzas at supermarket be allot cheaper I would only go in there if I didn't feel like cooking 😊

Just love the essence of domino's (although I prefer pizza hut)

Domino's all types of pizza or make your own

Great place pizza always fresh and great staff

They did not qive a spoon for the ice cream or the coleslaw.

Prefer independent pizza places, I find Domino's is over priced and the sides are expensive.

Lovely food and very good value for money. Great service nice staff.

It's just like the staff have no time for the customers!!! Very rude! I phoned to ask if it was buy one get one free if I collect. Yes not a problem but could not wait to put the phone down! I know there busy but not very good! Not even a thank you buy!!! Just put the phone down every rude!

The female cashier was friendly and talked me through the offers, as we were walk ins, saving me money from what I was going to order. Food hot and tasty, good quality. Its a Shane the precinct around it looks derelict and soviet

Staff not wearing masks while preparing food

Nothing special but Over priced for what you get

No complaints. Pickup service farely quick

Good customer service from Wasaq who was polite, friendly and was doing his upmost best to keep staff and customers safe

Pizza was VILE like cardboard, very disappointing considering ur prices are so high, Tastes nothing like dominos used to taste, I wont be back !

Never had any issues as quick as most braches which is 15min from order. Good quality and tasty as per. Price could be little better though but been like that for ages.

Lovely hot piping food. Will recommend cuppa

Ma sha Allah food is absolutely scrumptious. Had the winter survival deal and it was literally the best. The workers are lovely, polite, really helpful and friendly. Kingstanding domino's is a lovely tidy small shop. Store manager seems like he was in control and knows what he's doing. Will recommend ♨️😋

Lousy Pizza, cómo obtuvieron la franquicia y la mantuvieron es un misterio, poco cocinada, la mitad de las cosas faltaban en una pizza y la piña en una pizza de atún no es algo que recomendaría (¡o pediría!) ¡Debe haberlo mezclado! ¡Nunca más!

Very friendly staff, and the food. Especially the breakfast is fantastic!!

always good to go in and collect your pizza... but always one of the best pizzas I've had. ask for additional pizza base sauce... extra delicious!!

Great Pizza. Good price with an offer.

staff realy help full thou my daughters could not make mind poor girl I said sorry

Pizza delivered quickly and to a good standard. I love dominos pizza, had a voucher for 50% off pizza when you spend £20 or more.

Pedí una pizza y alitas y 45 minutos después de ordenar la aplicación todavía decía "Control de calidad", así que llamé para preguntar dónde estaba. La primera persona con la que hablé (Umar) dijo que solo estaba en una caja y que se estaba yendo ahora, y cuando le pedí hablar con el gerente (Kas) dijo que ya se había ido y que estaba a 7 u 8 minutos de mi casa. Sabía que estaban mintiendo ya que vivo a unos 7 u 8 minutos del restaurante, así que se estaban yendo. Cuando llegó 15 minutos después de que él dijo que ya estaba en camino, ¡fue una orden incorrecta! Llamé para quejarme y no hubo ninguna disculpa por parte del gerente, me dijo que tendría que esperar de 3 a 5 días hábiles para obtener mi reembolso. Absolutamente horrible servicio al cliente y lo que vi de la pizza era frío y seco. Muy decepcionante.

Staff are not the best to be honest, pizza is okay occasionally.

Dips were not sent with any of the food.. called and asked for them to be sent out but waited over half an hour. By this time the food had gone cold and no good will gesture offered.

Awful service first order never went through in the app but money taken....2nd order arrived with no dips...even though we had paid...garlic bread as dry as toast and tasteless won't be going again!

Went to collect order from store. Upon arrival I got told my order had been changed. I said I didn’t want the items that had been substituted, the girl on the counter tutted at me and said she’ll have to get these removed from the order with the permission of her manager?!?! Avoid this establishment with all your means

Regularly order for collection and pizza is 99% of the time amazing! Always prepared fast, the staff are friendly. When I've ordered for delivery they always turn up faster than expected.

Waited over 5 mins in an empty counter area without even being acknowledged. At least 4 or 5 staff made eye contact then immediately looked back down to what they were doing. NOT IMPRESSED.

Quería pedir pizzas para 3 personas, pero quería entrega después de un viaje de 8 horas. ¡No nos entregarían a pesar de que estábamos a solo 3 millas de distancia!

Terrible, get the pizza wrong every time..

Big fat 0 costumer service . from now on no more dominos to my family and friends

Staff are always helpful and friendly with very quick service around 15-20 minutes if you choose to wait in store. Could do with a couple of chairs to sit on though if you are waiting

I do not understand the bad reviews?!!! I love the food and the staff are so helpful, I order on phone and have home delivery. I have no problems recommending and trust me I am fussy! ;)

Nice garlic bread and bbq wings mmmmm

Stood at the counter for 4 mins, 3 members of staff looked at me and didn't acknowledge me, one guy was more interested in stacking up empty pizza boxes near the front counter and building up the little boxes, he looked at me 3 times while he was walking back and forth. So I walked out and went elsewhere, never going back there. Rude staff

Delivery times are absolutely rubbish. Shop blames a shortage of drivers, how is this my problem? If you advertise delivery you need to have the staff to carry out that pledge. We've been waiting well over an hour so far since our on line order. We've just phoned the shop only to be told the pizzas are made but you don't know when they'll be delivered due to a shortage of drivers. ABSOLUTELY RUBBISH SERVICE - CUSTOMER BEWARE!!

Pizza wasn't well cooked, "double decadence "sauce was way too much and chicken was burn.

Service excellent the staff was very welcoming

Standard Dominos fayre. They're all much a muchness to be honest. However the customer service sets this branch apart from the usual robotic performance that's usually given by the staff. In particular, a girl called Tiffany who appears to be some form of management was motivating the staff during my visit as well as interacting with all of the customers in store while they were waiting for their food. Her light hearted approach to us and other people in store was a breath of fresh air. It was a busy time of day and I saw nearly everyone in the shop smiling. Which isn't something I'm used to when visiting Dominos. This branch is further away than my local, but I'll be using this one from now on.

Lugar terrible. Gestión muy grosero, pedimos dos pizzas (ni siquiera la mitad y coberturas difíciles o mitades) y tres horas más tarde todavía no habían llegado y que están a menos de 0. A 5 km de distancia. Increíble, cuando mantuvimos llamando hasta que dijeron que cada vez que las pizzas acababa de salir del edificio. Al final nos dieron un reembolso para ellos y fuimos a Papa Johns para algunos real pizza, y nunca volveremos aquí de nuevo. Nos dieron un vale por 18 libras, pero cuando tratamos de usar este el director no nos señalando que no podía ser utilizada ofrece (Dominos recibe clientes de "ofertas"). Básicamente el cupón era menos de lo que nos bajamos el precio completo de la pizza con el normal que está en oferta casi todo el tiempo. La respuesta del gerente fue "orden de la pizza en un día diferente entonces". Absolutamente vergonzoso para ser tratado como este y me pregunto cómo están sobreviviendo. Volvería de nuevo, pero sin duda de Dominos no esta rama bajo la administración actual.

Really good food & service from the staff.

Pizza was stone cold when arrived and over cooked,wings and wedges was also cold owning a food business myself it's not acceptable maybe one off but this shudnt happen pizza wings wedges 23 pound not exactly cheap either.....

Ordered two half and half pizzas - one half of one of the pizzas arrived with incorrect toppings. This was particularly annoying to me as I am vegetarian, so this gave me concerns related to Domino's allowing potential crossover of meat and vegetarian toppings! I rang the branch and was passed on to some kind of manager as the first moron who answered the phone apparently couldn't understand what the issue was. I was told Domino's would immediately remake the incorrect pizza and would deliver it as soon as they could. However when the new pizza arrived, the delivery man asked for the original pizza back!!! I've never heard of anything so ridiculous from any takeaway place. It was their mistake and what would they even do with the pizza remnants?! We were shocked by this demand - the delivery man told us he was just following instructions from the manager. I strongly disagree with the absurd request and can see no reasoning behind this whatsoever, other than spite. The majority of the pizza had been consumed anyway, as the rest of our party were happy to eat the half that wasn't ruined! So the guy got 4 slices back and a look of disgust from us. Unfortunately, we will definitely not be recommending Domino's anytime soon due to their stupid mistakes and ridiculous lack of customer service!!!

Dominos pizza never disappoints and always a must on an occasional Tuesday when you get 2-4-1. Tasty bargain

Amazing service and fresh pizza love domino's.

Ordered 2 x regular pizza 1 galic bread & wedges and a box of chicken strips & a few bottles of pop. for a home delivery. Food arrived very fast and was presented in there boxes as you would expect it to be. Food was very warm not steaming hot but warm enough to eat Can't find any thing to complain about so very good take away. A vast improvement from our previous orders

I rang up to order some chicken strips and garlic bread. I had to ring because there is no option for special instructions for your order when using the online ordering system. I went through all the name, number, address stuff. Was then asked if I was ordering a pizza. I explained that I am allergic to cheese, so no, I wouldn't be. I was told that I cannot order a delivery without a pizza!!!!!! I have been ordering without pizza for years, from different branches, but this branch has 'very strict rules'. The girl on the phone was actually really apologetic and polite. I felt sorry for her having to tell me such ridiculous rulings. Needless to say, I am not very happy with Domino's Pizza.

Ordered from this branch almost every week, food is always hot & delicious and exactly what I had ordered, good deals usually

Here is an email I have sent to the branch concerning the poor service I received, take a read if you would like an insight to Domino's service: Dear whomever it may concern, I am contacting you regarding my complete and utter dissatisfaction at the service I received from your branch last night. I will list in depth the lengthy process I had to go through in order to receive my food. Firstly, I placed my order late last night at a total amount of £56.93 online. I was informed that my order had been confirmed at 03:14. I then called your branch at 03:36 to inquire as to what time the food was likely to be delivered as it wasn't stated online, I was informed that my order was nonexistent and to wait for a call back. When I rang back again at 03:40 I was told that I did in fact have an order but as it was over £50 it needed confirming by the store before the order could be processed and therefore had not been taken! Considering the fact I hadn't been informed of this when I rang the first time I was baffled and upset as I had multiple hungry people to feed. Also, on the 23rd March I made an online order with the subtotal of £80 and I can assure you this was not the protocol, it seemed that my order had been forgotten about and excuses were being made! I was then told to wait for another call back to confirm my order- which may I add I have a screen shot of my online order confirmation at 03:14! I did receive a call back this time and was told that my order will now be processed; this was at 04:21 which is completely ridiculous considering I confirmed my order at 03:14! I spoke to several different members of staff last night and was told different things by all of them and each member of staff treated me with the same level of disrespect and equal disregard of compassion. I didn't feel that ANYBODY took any responsibility for the mistake nor was anybody even mildly apologetic. I made another phone call at 04:56 to check on my order as by now and as you can imagine I had no faith in your system and was told that there was no record of my order! I asked to speak to the manager and your very rude manager told me that my order was on its way. I am exasperated as to how your business functions. At 05:07 I had an incoming phone call from your driver telling me he was outside- of course he wasn't. I waited another 20 minutes whilst trying to find the driver; I had to walk 5 minutes away from my address at this time of the night to find him. At this point I was exhausted from the drama and extremely hungry. Your driver was equally rude, unapologetic and actually told me in a very sarcastic way to 'give the right address next time' which he stated as he showed me the address written on the order which was my correct address- the address I and my flatmates have received multiple orders from beforehand. Just to add insult to injury one of the pizzas was dip-less. No discount or even apology was offered at one point and I ended up spending £56.93 on four pizzas (minus one dip), three wraps and an evening of anguish at the hands of your business. I am adamant that something be done about this as I really love your food and always have done and will be very unhappy if I have to move on to less enjoyable late night take-a-ways due to NO fault of my own. I understand that you will be as shocked and disgusted as I am and will do everything in your power to amend your stores wrong doings and I am grateful for this, please get back to me as soon as possible so I can once again sing Domino's' praise and order again soon and will no longer be forced to tell the events of last night to my friends, family and social network followers. Yours faithfully, Miss Finley-Rose Townsend.