Pizza Hut in Merton

I really liked my dinner here today with my family; especially the wings and staff were really polite and helpful, ami and jasmine super

We popped in for lunch quite by chance and I’m so glad we did! We were greeted by a really friendly and engaging guy with an amazing beard! The pizzas were delicious, fresh and hot with a nice selection of veggie pizza’s. Great service and a really lovely experience not to mention a great price too! Highly recommended.

Popped into Merton abbey’s branch today for their lunch Buffet. Rob was our server and was very welcoming and Friendly. He was professional throughout and was lovely to see someone happy to be at work. Made all the difference.

Helpful, caring staff, who are willing to please always. Food cooked to perfection . Thank you Pizza Hut Restaurant Merton Abbey Mills. Especially Anna, Rob, Anselm and Shafik .

Ordered for a takeaway. There was about 10 chips in the box. The pizza was ok tasting, not the best. The salad was dry, like it had been out in the open for ages.

food was tasty but unfortunately it was cold which is surprising as store is only 5 minutes away on a scooter

Busy restaurant, got seated straight away, friendly polite efficient staff. Ordered food through the qr code o the table, was a very reasonable time to be cooked. Overall, great experience.

Had a great experience at Pizza Hut Adam served us and he was very welcoming and greeted us with a smile. He was very attentive and catered to our needs

We had such a lovely experience at Pizza Hut thanks to Adam, who truly went above and beyond for us. From the moment we walked in, he was warm, welcoming, and incredibly friendly. You could tell he genuinely enjoys what he does and takes pride in providing top-tier customer service. Adam was not only polite and professional, but also extremely helpful in guiding us through the menu. He took the time to explain all the options available, suggested the best deals, and helped us tailor our order to exactly what we wanted – all while making sure we got great value for money. His positive energy, patience, and attention to detail made the whole visit enjoyable and hassle-free. It’s rare to come across someone who combines professionalism with such a personable and caring approach. Honestly, he’s a credit to the team and deserves all the recognition for the brilliant service he delivers. Thank you, Adam, for making our Pizza Hut visit such a memorable one. We’ll definitely be coming back – and it’s all down to you!

the pizza was cold and poor taste and long delivery hours

i loved everything about coming here from food to the service. the lady who served us was really sweet and even though someone checked if the food was okay the manger came and asked if everything is okay. loved it. will definitely be coming here again.

absolutely dreadful time from the restaurant itself. not the courier.

It was stone cold with minimal topping on top! Really disappointing!!

Excellent customer service. Very friendly staff without being intruding. The pizzas are always a hit. The drinks machine has great options. Free parking, lots of seating. Always a win.

Was lovely, peaceful and staff are brilliant!! Even set up the ice cream machine for me dispite being the only one in the place to order the soft serve!! Wouldn't get that level of service at mcdonalds!! Legendary :D

Very nice service and staff. Tasty pizza

Great service, the manager and his staff are very lovely, especially a woman who I didn’t manage to get the name of! She served us 8th march in the evening at around 8pm, it was myself and my brother. Great food and we want to come again!

Unlimited salad and pizza to share. One of the best pizzas 🍕 I have had in ages. Service was a bit slow only one active serving person for the whole restaurant floor for dinner on a weekday. But the lady was very welcoming and friendly. There should be more staff, sort of not acceptable. But great food and overall experience, for the price.

The pizza and onion rings arrived not hot but quite cool - it had sat around for a while. The delivery driver picked it up and delivered it quickly so there was no delay there. This spoiled the entire experience- cold pizza and onion rings was not what we had in mind

The place is decent, and the menu is affordable. The staff was nice and welcoming, and a big thank you to Rob for being so understanding! I made a mistake while ordering, and my husband cannot eat pork. We didn’t want to trouble anyone by asking for a change, but Rob insisted on making a new vegetarian pizza for us. I truly thought my husband would go home hungry, but thanks to Rob’s kindness, he got to enjoy a delicious meal. We really appreciate the excellent service and will definitely come back again and again!

Good food, friendly staff and very good value for money. I chose the meal deal where you get an 11" pizza, side, bottomless drink and dessert for £24.99. You also get a unlimited salad bar too. The kids menu is great too, with a meal deal for just £7.99

The staff are lovely but the food is shocking and the price is ridiculous. For an individual meatfeast (6 very small slices), it was nearly £19. It's a joke. Never again.

it was completely different order, pizza and the starter were wrong, I had to place a new order and pay the money

The food was late ,stone cold and a completely incorrect order was delivered. Could not have been worse.

The food was delicious, fresh, and perfectly prepared. The pizza was hot and full of flavor, with just the right balance of cheese, sauce, and toppings. I also tried the garlic bread and chicken wings—both were amazing! The service was excellent, with friendly and efficient staff who made sure my order was accurate and delivered on time. The restaurant was clean, well-maintained, and had a great atmosphere for dining in. I will definitely be returning for more!

Love this pizza hut, ice cream factory is so exciting and elyas is a great server. delicious

the pizza was cold and was all squash in one side of the 📥

I've waited 2 hrs, hasn't arrived

Great place to celebrate our 14th year old boy bday. Liv was amazing, nothing was too much trouble!

Staff very helpful excellent customer service. Food arrived hot, happy children happy parents. We’ll be back.

The food is very overpriced for what it is and the service is very bad as no one asked if we are good and wanted anything else

Food was cold on arrival & pizza was very greasy & tasted undercooked!Will stick with Dominoes in future.

I cannot speak highly enough about this Pizza Hut. We are regular visitors and have been for the last 7 years since we moved to the area. Rob and his team always give fantastic service and are always so friendly. It is so nice to go somewhere where you are always welcomed with a smile. I have never had a bad visit, the staff are consistently brilliant! Booking via the app is quick and easy and the food always comes within 10 minutes. The value for money is excellent and the food is tasty. The kids meal is only £8.99 and provides more than enough for my girls. The light lunch offer of a flatbread and a drink for £9.99 is brilliant value for Adults too. Will be back again within a week or two I am sure!!

Don't like ordering on the phone

Pizzas we're tasteless and hardly no tomato base. And the food turnt up cold ! Disappointed! Usually Pizza Hut is yummy !

very good specially buffet is best

Food was cold, driver didnt have pizza delivery bag and food was just in a box on his motorbike

Doesn't feel like a fast food restaurant when you dine in, feels more like chilli's and Friday's vibes.. Lovely, great good, great service and great value, however they only took card the time i went (no cash)

The pizzas arrived cold and destroyed. That's the driver's fault, but one of the pizzas arrived burnt. It was terrible. I think everything was wrong with the restaurant and the driver.

pizza came cold and all shuved to one corner

Pizza hut has always been a restaurant group that is associated with fond childhood memories. When my fiancé told me that we were going to have date night at the Pizza Hut in ——- my heart leapt for joy. Pizza Hut for me is a symbol of great and tasty pizza, reasonable prices, outstanding customer service that leaves you full and warm. Imagine the horror when the memory of this wonderful date was entirely ruined with a parking fine. We are so disappointed that it was because of a 17 minute over stay! Not only were the signs in the car park unclear especially bring night time but what a let down that this was not explained to us by staff on arrival to the restaurant. When the customer support teams were contacted, they did not do anything to help and just shifted blame. It sounded like this was not the first time a customer had been issued a ticket but the establishment seem to not care unfortunately. I really implore you to provide us with some compensation to such a horrible visit. Edit: After leaving a review, Pizza Hut still continues to gaslight and takes no responsibility for supporting it's customers. Really sad

Good Pizza and most importantly in London easy parking and free for the average meal duration. Nice helpful staff

Great, as usual. Really like the pigs in blankets pizza. Yum!

It was once famous, but now it has lost its reputation, which is unfortunate. The taste and service are both disappointing. There needs to be some overall reform, but it seems to be staying in one place for too long.

Grateful for the GF option but the size of the pizza is way too small for the price they are asking😭 I would not order again.

Pizza arrived cold and overcooked, clearly an old pizza that had just been sitting around.

Has close parking food was okay

Didn't knock or try to call. Left it outside in the cold

I particularly enjoyed how nice the food was but also the friendliness of the waiters. The cheese crust BBQ chicken pizza was banging

Great service lovely visit would recommend to come

the pizza was cold and some slices where missing

Great food and the desert was delicious! Staff were very friendly and helpful, especially Rob the manager. they definitely made it a great night! Would definitely come back, I would highly recommend it!

5 Stars - Surprisingly Lovely! I’ll admit, I’m not your typical Pizza Hut customer. You won’t usually find me diving into stuffed crusts and unlimited salad bars. But Pizza Hut Merton has completely won me over. The team here is fantastic—friendly, attentive, and clearly have been around for a while. It’s like walking into a restaurant where everyone actually cares (shocking, I know). Plus, it’s usually pretty quiet in the evenings, so you’re not fighting for a table or enduring someone’s loud birthday karaoke (bless them). The place is spotless, and I’m picky about hygiene. This isn’t just “clean for Pizza Hut” clean—it’s actually impressive. Oh, and it’s so spacious, I feel like I could choreograph a musical number in here if the mood struck me. Long story short, Pizza Hut Merton isn’t just good; it’s weirdly good. Who knew?

Review: An Amazing First Experience at Pizza Hut, Thanks to Adam! I recently visited Pizza Hut for the first time, and I have to say, it was an incredible experience from start to finish, largely thanks to Adam, who was working there that day. His exceptional service truly made the visit memorable. From the moment I walked in, Adam’s warm and friendly demeanor set the tone for a great meal. He greeted me with a genuine smile and immediately made me feel welcome. It’s rare to find someone who not only enjoys their job but goes above and beyond to ensure customers have a pleasant experience. Adam took the time to explain the menu, offered recommendations, and even checked in throughout the meal to make sure everything was perfect. The hospitality at this Pizza Hut location was top-notch. The staff, led by Adam’s example, were attentive and courteous, creating a comfortable and inviting atmosphere. The restaurant was clean, well-maintained, and had a relaxed vibe that made it easy to enjoy my time there. As for the food, it was everything I could have hoped for and more. The pizza was hot, fresh, and loaded with toppings. The crust was perfectly crispy on the outside and soft on the inside, making each bite absolutely delicious. The variety of options on the menu ensured that there was something for everyone, and the quality of the ingredients really stood out. Overall, my first experience at Pizza Hut was fantastic, thanks in large part to Adam’s exceptional service. If you’re looking for a place with great food and even better hospitality, I highly recommend giving this Pizza Hut a try. I’ll definitely be coming back!

The waiter Adam and Francis were exceptionally good at serving us and their mannerism made the experience even better and unforgettable. How lovely it was to spend my time with my family and friends, and such lovely workers made this more enjoyable! I will definetly be coming back here 🤗🤗🤗🤗🤗🤗.

The waiter Adam was very helpful and made it a wonderful experience.

Good experience the tall fit waiter guy treat us very well

Pizza was cold and It was very little cheese in centre of the pizza, I believe the Pizza Hut run out of the cheese.Vegetable pizza didn’t taste nice but chicken Pizza was okay it would be test it was Hot and if they would’ve put some cheese on the pizza.

It was an awful experience dining at this Pizza hut. The manager was shouting at his staff for messing up orders and having no regard to the customers dining at pizza hut. It was a horrible atmosphere. Food was almost an hour late, and all we could see in the open kitchen area were trays being thrown to the ground and the manager yelling. Not very nice to see in front of children.

Never any complaints, the manager Rob really makes the place much more friendly and I continue to return simply because of his custom. He's truly a credit to your restaurant. Food was fantastic!

Food was great really fresh. And restaurant was nice and calm.

One lady had her two young sons running in and out of the ladies toilets, jumping over the stalls while people are going to the loo in there? jumping all over other people’s tables (which the staff then did not clean before taking someone to eat there?? How horrid ???) the staff need to care more about where they’re working because that itself is a health and safety hazard, we won’t be returning to this place. Hoped it would be great for larger families as advertised, yet clearly it’s not a place unless you want feral children and shoe dirt in your food ????

An amazing Pizza Hut experience everytime, we had a last minute 11th birthday for our son , Rob the manager was awesome as always. Food was tremendous!!!!!

Good old hut with some new additions to their menu

Good service. Friendly staff. Very good portion of food. Had a great lunch there.

An Asian-looking staff is completely lost in doing his job. He doesn't deliver the orders and when questioned he gets angry and threatens not to deliver the order and to file a complaint with the delivery company. He was just asked, without being rude because he was walking around the restaurant and not checking the orders that were already ready for delivery and the employee was extremely rude and unprofessional.

No wait time to be seated, food was very good and service was outstanding.

food was completely cold very disappointed

Very little pizza toppings so only two pieces of the pizza actually look good. The rest is basically bread with a light tomato baste :( - i’m disappointed! This makes me sad.

Good service. Pleasant atmosphere

Staff were pleasant and attentive, lovely food. The only downfall was card only which was an abomination of ones free choice, being forced to use a card. If it wasn't for letting the children down , I would have gone over to KFC . Although everything was to my liking, I will not be returning on the principle of it. The king or queens head is no longer an option here!

Pizza was cold when arrived,as if it had been sitting in restaurant for a while.Toppings were also dry & not fresh.I was very disappointed with this order & will think twice about ordering from them again.

So I went there around 30 minutes ago. There’s staff is the worst staff I’ve ever seen. The bald guy humiliates me, he doesn’t have manners to speak to there customer, I don’t know why he is working there in the first place. Not RECOMMENDED at all worst branch.

Food smells good, looks good, and my OH enjoys it, but after reading the ingredients list, I will never eat Pizza Hut again. Staff were very friendly and helpful. Toilets were a bit messy.

The delivery driver has tipped the pizza on its side and ruined it

Food, service, atmosphere great, would have given 5 stars if it wasn't for the unkempt restrooms. Salad bar fresh and friendly staff. Update on restrooms, clean and tidy!!! Not sure because it's a weekday visit but will up my star rating to a 5!! Thanks!

Good variety of salad items in the salad bar, together with accompanying salad dressings and sauces. Though wished there were accompanying labels. Variety of pizzas was adequate, the pizzas were hot and tasted satisfactory. Could improve the frequency of pizza replenishment in the buffet offerings.

La comida funcionaba bien, y era bueno. ¡Sin embargo, los precios se están volviendo demasiado altos ahora! En comparación con Pizza Express la experiencia está prácticamente muerta en Pizza Hut ahora. Y usted tiene la opción de ordenar en su teléfono, utilizar la aplicación o ambos simultáneamente. ¡Así debería ser Pizza Hut!

Nice warm buffet, staff check-in with families before closing the buffet in weekdays. Sham I did not see the one child can eat for free code in advance of placing my order.

The whole experience was excellent. We were able to sit where we wanted and the table was clean and tidy. We all had the buffet and it was brilliant. The salad bar was well stocked with a great variety of fresh ingredients and the pizza and pasta was hot and delicious. There was plenty to choose from and it was all piping hot and varied to give lots of options. The ice cream factory was enjoyed by those of us that had it with nice creamy ice cream and plenty of variety of toppings. The unlimited soft drinks were fun too with lots of flavour combinations available.

Very clean restaurant, spotless bathrooms, impeccable customer service and great food, at a good price! We will definitely be back for the lunch buffet!

I thought I was getting really good service on my takeaway, staff were knowledgeable and kind.... Then I got home to realise that had left the bottle of drink out it's an old trick I think that helps the bottom line

the pizza crust wasnt the crush we ordered - we ordered thin? the dough wasnt nice at all seems to be a different recipe? we arent fans

Great food but they need more staff members

I ordered at 6.50! It's not 8.50,.2 hours later and I still have not got a driver at the resturant. It originally said my food would be delivered at 7.10. Not happy

Service really nice. Food was good and enjoyed the pizza selection at the buffet. Salad bar was clean and fresh. Free parking for two hours, thanks to the staff for explaining to us

very burnt pizza I bin it, couldn't eat it is not worth the money.

The food is so small and poorly prepared for the price I paid for. Never again am I ordering pizza hut.

No driver to deliver my order. Did not arrive.

Can't book a table over the phone over the phone. Need to download an app and they don't take cash. Very poor show for sub standard pizza and poor service

Arrived at opening time 11.30 on a lovely Wednesday morning. Had the delicious 🍕 all you can eat buffet with unlimited soft drinks🥤🥤 and salad 🥗 😋 bar. Sat in a booth (I love a booth 😍 ). Had a fabulous early lunch with my grandsons, was excel lent. Nice space. No loud music✅️✅️✅️. Free car park for first 2 hours. Good location as merton Abbey Mills. M & S . Sainsbury . Very close by. Plus many other useful places. Brilliant place to spend time. 💕✨️🏅

The pizza was smashed and missed pieces

driver was friendly and professional

The order was stone cold when it arrived. Not enjoyable at all.

No fue la mejor experiencia para ser honesto encontrar un insecto en mi ensaladera. Hablé con la señora y ella dijo oh voy a ir y cambiar los cuencos de lechuga! Hablé con el hombre a cargo sobre tal vez algún descuento en algo de cortesía a lo que respondió que no puede hacer. ¿Como la ensaladera está libre y fuera, cosas como los elementos para que las cosas puedan entrar? ¿En serio? Simplemente no puedo creer que esta fuera la respuesta... un establecimiento de comida diciendo que tener un insecto en tu comida era aceptable! El ap era tonto cuando el personal podría haber tomado órdenes solo tomó siglos... los baños no eran grandes aguas por todo el suelo, rollo de baño difícil de salir en cada cubículo y esto era algo que se pusieron de precio! Lo siento, pero tan decepcionado.

Food was ok and decent atmosphere. The 2 star review was based on the state of the toilets. Both the women and mens were absolutely disgusting. Reminded me of a toilet in soho on a boozy night! Toilet blocked and full of overflowing faeces. Manager came in wiped the small puddle by the sink and left a wet floor sign turning build eye to everything else around him bef leaving. I had to change my kids nappy in the kfc next door. Surprised at the hygiene issues for a family place like this. Wouldnt go here again or recommend to others with young families. Asian manager who greeted us needs to learn ppl skills and maybe crack a smile when ppl walk through the door.

Asian waiter extremely unprofessional, not positive mindset. Needs to be taught a lesson

pizza was all on one side of the box and scrunched up, plus it was cold but thtas expected for 15min journey

Totally unacceptable arrive late and arrive at the wrong address, he arrived 556 Kingston Road instead of 456. I have to walk along the road to find him. Waste my time.

Food was decent to be fair, guy with glasses was a bit foul, rancid breath creepy vibes didn’t do him a favour, ripped off aswell