KFC Colliers Wood - Chapter Way in Merton

There was no corn, bean instead. The wing was not fresh.

Chicken fillet was near burnt and burger tasted sour/ off.

Very bad experience . We ordered party bucket and they did not mention that the bucket now contains 10 pieces instead of 14 like the hot wings . Secondly, the staff put everything thing in the bucket even though I mentioned that we were eating in and needed plates . It was really very difficult to separate the food and very very bad experienced staff were busy and taking each other .

Very disappointed, the food was made with no care, the burger was not put together, they just threw the parts on top of each other. Don’t get me started on the rice bowl. The bowl was 1/4 full literally even less than that. The food was cold as well. And the place is just 10min away from my house… never ordering again.

I ordered 2 Oreo sundaes which were supposed to be small but they gave 2 LARGE ones (keep in mind that it was a drive thru)

how can you give 5 win pieced as a 5 piece of chicken

Food took long place is not been cleaned since I’ve been here they haven’t cleared the screen so they been saying order that have already been done new

Salty fries, cold food, not fragrant chicken

It's slow waited over 15 minutes for my food and stuff don't have a clue what they are doing

Food good and this guy named Alejandro helped me out by taking the rubbish out of my hands and helping me to put it in the bin and he was very nice towards me so he deserves some sort of reward. So thank you KFC and I will definitely be coming back here again. And I ate in, very warm and cozy environment and I would tip if I could. May these employees get a raise. And for all those people who judge it for being halal, I suggest you stop and go eat elsewhere as this food it top QUALITY

Chips were cold chicken was hidden behind a (singular) chip it was that small and was all bones very poor all round and not worth money paid KFC becoming very overpriced and overrated

prob be one of my last orders to kfc far too expensive for what you get shame really.

Wrong items sent food cold N delivered late !

Management/staff either cannot read or ignore ‘notes’….really poor service

Ordered takeaway. The staff were friendly and our order was spot on. The KFC was tasty and not to oily. Will be visiting this place again.

Slowest drive through in the world

Food was hot and delicious only issue was the beans had leaked all over the chicken on delivery

Took ages for our food & half of it was missing

This is the most disgusting staff,i have ever face in KFC branch.Disgusting and Rude behaviour,no Professionalism.

Don’t worry you slime ball company.. keep an eye on my account from now on and watch how much I spend. If it’s a pound, then it will be a pound to much.. Loooool

Order never arrived!! Where did you deliver it to??? Where is driver? This is terrible qs it says delivered. Where???

Why is my piece of chicken missing……really poor

Good service I would really recommend it

KFC took 45mins to an hour to prepare my order and they did not keep the gravy and sent me the wrong drink- tango for Pepsi max

A very good welcome service and a good hospitality.

Very disappointed that this is halal. There is a sign on the door but It's easily missed and I missed it - especially if the door is open and I only noticed it on exiting. I have very big reservations on halal food for ethical reasons. It should have prominent signage on the windows and inside to inform potential customers so they can make an informed decision on whether to eat here.

We are missing our food?? No chicken served with the cournal meal.

Limp roll...no lettuce too much mayo boting but chips were good. Felt quality & presentation was lacking. Pretty awful tonight

Simple order and you forget an item again!!!!! Beggers belief

The food was good (could be better), the toilets are awful, worst toilets I've seen so far and the service was alright, but lacked a few things, one of those was they didn't tell us that they ran out of one of the ingredients so they didn't give it to us but we still paid for it but overall it was alright.

RUSHED ME THE FOOD AND IT WAS SOMEONE ELSE ORDER

Slow drive through. We had to wait 15 minutes for our food.

App says my order was delivered but nothing delivered. Now I have to go through the hassle of getting a refund and ordering again.

As always.. you know what it taste like.🤷‍♂️

later than advertised. driver arrived then stood outside the block of flats for 5 minutes then lied to me about my own address

Late and wrong items delivered

Food is very hot which is great, it tastes lovely. The delivery man was polite and good at his job.

Order never arrived. Ordered at 1pm. ‘Delivered’ at 3:30. What a joke

Great food, poor service and atmosphere

missing items always is from this kfc

They always forget something, but at least it was hot

the driver was polite and friendly

I did not revive the correct order

Absolutely rude staff members especially PRIYA that needs to learn customer service. Far from busy store and absolutely rude.

Great service and delivered early 👍

My order never arrived but says it’s delivered absolute mess!

Uncle Maaran is very welcoming and gave an outstanding service

(2025 Edit: Not so clean anymore. The prices went up too!) Clean and friendly environment. Regular prices.

Food was lukewarm but nice & appreciated £7 voucher off bill from Just eat

Delivery food was pretty much cold! And bag was all ripped the delivery driver appologised and explained this was made in store but they didn’t change bag for him so all the food was chucked about and cold! Worst delivery from here

Food was piping hot, I came in a rush so the wait was a little long but service was efficient and food delicious. Mary and Kya were absolute stars, service with bright smiles despite how busy it was, they both took the time to make sure they greeted and thanked every customer. Interacting with kids who came up to the counter, they truly went above and beyond with their customer service

Not bad could be a better service some people are just rude and lack of understanding is english

delivered the order and 2 portions of fries missing from it,

I am normally very happy with the service but today my order was completely wrong I ordered a supercharger wrap, supercharger sauce and a Pepsi but instead I got a Kentucky mayo wrap, garlic buttermilk mayo and 7up. I’m very disappointed

Food was cold , water was open and had wet the food and I got the wrong order!!!!! Very upset and disappointed !!!!

One burger was burnt and lattice was not fresh

All my food is squished and cold I watched the map and he sat in the same stop for 10 minutes.

Driver was rude and didn’t come into my building even though I buzzed him in. Wasted 5 mins and I had to go find him. Very poor

Slow service, waiting 40 minutes for fast food is insane,

the food brought in cold in this bad weather and chips is half not up to a portion.

Poor quality refers to getting at least 50% of the order wrong. Wrong drink, wrong gravy and instead of child friendly chicken fillets we received very child unfriendly bone in spicy hot wings which were inedible.

It was good fries seasoned perfectly came hot tasted great

V good service tonight. Chicken spot on as usual.

The delivery driver told me he can’t come to my door which is on the second floor he told me that he has health conditions and he can’t come upstairs so my neighbour had to take my order for me and I had to give her the code. If he has health conditions, he should not be doing this sort of job because he wasted so much time and made my food cold as well as my food was not fully eatable.

The driver was really nice… we had a chat…. All sorted….really nice guy…. Nice good food too!!

Chips are horrible& very small portions & expensive for what you get.

Still showing as "preparing your order" two hours after I placed the order. I have tried to call the resturaunt but they don't answer. There should really be an option to cancel the order at this stage but the "get help" button is of no help.

There was fast service and good customer service

i put notes for the restaurant and 9/10 times they get it wrong. READ NOTES NEXT TIME!!

Used drive through. My food was well packed. Hot which was nice and tasted amazing. Had the KFC stuffing stack which was amazing. Will be ordering again. Staff were friendly and I had no wait time either which was perfect. Extra mayo and bbq sauce given which I love both of.

This restaurant is not recommended as we both ended up visiting St George’s hospital A&E after getting food poisoning after eating there food. They have been reported to Food Standards Agency and Martin Council environmental health.

This is probably the best KFC I have ever visited. Wonderful refurb, clean, fast service by extremely polite staff and most importantly on a cold day it’s wonderfully warm for us who work in a freezing cold building site or outdoors so we can sit down take our coats off and for 15 /20 minute feel at home. The music is very good and smooth not loud and very pleasant. Surprisingly you feel that you are in a restaurant not a fast food one. The toilets are sparkling clean (and to add , they are cleaned with a good product that doesn’t leave a whiff of bleach or that horrid smell of an old school’s changing room!) The foam soap dispensers are working properly! Congratulations to the owner and shift managers You are running a tight ship or shall I say cruise ship 😌 Oh! I forgot ….the food was fresh crispy and delicious 6 stars Keep up the good work guys

Slow staff and pathetic service. Waited 20 minutes for a zinger burger as the staff suggest it takes time to cook. At the end bag me a mini fillet in the zinger box. Absolutely disappointing

The chips were lacking flavour need more seasoninh

This is hands down, the BEST KFC in the area. Great quality of food, great staff, it has a drive through, halal food, a lot of parking, in a great location, a gigantic amount of area for dining in and a great atmosphere with music playing ambient. This is great! 😁

Managers don’t know how to take orders maybe he still learning and managers not polite

Well on the 9th Saturday I purchased a family bucket of of 10 pieces chicken takeaway Got home there are only 9 pieces inside the bucket was disappointed did not receive the value of my perch Let's not forget the gravy they never have the large container for some reason so try to give me three small tubs Of gravy but it was not a equivalent to the two large containers KFC needs to get their act together....

Took another order the other side of Borough before delivering my order

AVOID!! Waited over 40 minutes for food, and when it came, it was cold. Cashier Kiru was absolutely rude and unprofessional Inside the restaurant there was a disabled man who couldn't walk who asked her to bring the food to the table and she refused. When I brought this to her attention, she said "I can't speak English" They gave my friend the wrong food and when she took it back. She said to her, "Have you touched it?" Like they was going to give it to another customer. I believe that is a serious food hygiene concern. The staff here was absolutely shockingly rude and have no food hygiene

Ok so I just got the 20 hot wings for 7.99. Was a bit of a wait and was hoping the wait was worth it as the wings were straight out the fryer. Although the wings were hot and fresh, they had zero flavour. A few were also slightly burnt. KFC have lost their touch, it’s time to stick to Morley’s and the other chicken shops in London. I only went there because they have a Drive-Thru.

Missing half my order. Cant call any one. No one picks up. Having to pay for dinner again

The delivery guy was impatient and muttering under his breath. I am the one that was hungry and he carrying on like he need to be somewhere else. I had a kid in the house waiting to eat otherwise would have told the guy to get lost. Do you check if your delivery guys have right to stay in UK?

I was not happy. The staff's were not friendly. I will not be going there anytime soon.

The food never tasted soo good, 10/10

Today my wife and I went through the drive thru only to be told that it's cash only because the card machine isn't working and to go in and order. This was fine even though it took 10min to get through the drive thru as there was cars in front ordering. Once in side I went up to the counter to order and was told to order at the machine, I explained to the lady who was behind the till that I want to order certain cuts of chicken pieces as my family only eat certain pieces, I was told to sill use the machine and come back to her for my chicken selection. When telling her what I wanted she told straight I might not be able to give you that. I explained that's why I came to your till to order so we wouldn't have this problem she then said ok that's fine you'll have to wait 10mins. After 10mins my number was called I went up and was told we can't give you the chicken you wanted, I could hear them talking round the back about my chicken selection and man saying no. The lady came back and told me I can talk to the manager if you want I said yes and I'm the man that was saying no came round and was the manager. He started to explain why I can't have the chicken I wanted and pretty much told me take it or leave it so I got a refund. I'll never buy from this brunch again. How can a KFC not want to give you a certain cut of chicken.

really enjoyed our kfc was on time and nice and hot. will be using colliers wood delivery again.

Got rid of the popcorn chicken - great decision by corporate but no reason to go back 🤐

Very bad service by Priya she has to much of attitude.

Always under staffed, makesure to check your food as it's always the case that you get home and something is missing (which is a pain). Being one of a few Halal KFC it's always busy, and expect a long wait for your food (20 minutes at least). Drive through can also be found to be closed from time to time due to a lack of staff. The staff try hard but you can see the panic and stress levels on their faces. Oh and god, the prices have been hiked up so much, nearly £20 quid for a small bucket (6 pieces) and over £10 for a meal.. KFC.. What are you doing!

Order wasn’t complete. Communication from just east is poor too regarding the missing items. Too slow and through email as opposed to the app which would be far more efficient.

Side food chosen not available. They called me to replace, ask for salad, mash received. Late delivery.

When setting a delivery time there is an expectation that it might be met so to be this late is very disappointing, especially when ordering for children.

The chicken was very dry like been reheated the chips were nasty to intact the whole lot was cold and nasty never use again delivery 40 mins

DELIVERED WRONG ORDER! BY THE WRONG COMPANY! ORDERED VIA JUST EAT BEEN GIVEN UBER EATS DELIVERY! STAFF CLEARLY GAVE JUST EAT DRIVER WRONG ORDER!

I ordered twisters and fries Pepsi and received zinger, terrible mash and popcorn.

Absolute joke. Waiting nearly two hours for my food to be delivered. The poor courier was waiting over 45 minutes at the restaurant. Would expect full refund but there is no option for this.

Chicken well over done nearly broke a tooth, chicken very sqauney

The order was never delivered. No one picked up the calls or even changed the order time. I waited for more than 1 hour.

The food was OK, nothing more nothing less. The amount of food for the price was disappointing to say the least. The restaurant seating area was very clean. Drive through was packed, so we decided to order from inside the store. We waited for quite a bit, but we got served before I lost my patience. Overall OK.

Colliers Wood KFC has really improved, much cleaner and faster service than before