KFC Colliers Wood - Chapter Way in Merton

Order never arrived!! Where did you deliver it to??? Where is driver? This is terrible qs it says delivered. Where???

Why is my piece of chicken missing……really poor

Good service I would really recommend it

KFC took 45mins to an hour to prepare my order and they did not keep the gravy and sent me the wrong drink- tango for Pepsi max

Very disappointed that this is halal. There is a sign on the door but It's easily missed and I missed it - especially if the door is open and I only noticed it on exiting. I have very big reservations on halal food for ethical reasons. It should have prominent signage on the windows and inside to inform potential customers so they can make an informed decision on whether to eat here.

Limp roll...no lettuce too much mayo boting but chips were good. Felt quality & presentation was lacking. Pretty awful tonight

We are missing our food?? No chicken served with the cournal meal.

Simple order and you forget an item again!!!!! Beggers belief

The food was good (could be better), the toilets are awful, worst toilets I've seen so far and the service was alright, but lacked a few things, one of those was they didn't tell us that they ran out of one of the ingredients so they didn't give it to us but we still paid for it but overall it was alright.

RUSHED ME THE FOOD AND IT WAS SOMEONE ELSE ORDER

Slow drive through. We had to wait 15 minutes for our food.

App says my order was delivered but nothing delivered. Now I have to go through the hassle of getting a refund and ordering again.

As always.. you know what it taste like.🤷‍♂️

later than advertised. driver arrived then stood outside the block of flats for 5 minutes then lied to me about my own address

Late and wrong items delivered

Food is very hot which is great, it tastes lovely. The delivery man was polite and good at his job.

Order never arrived. Ordered at 1pm. ‘Delivered’ at 3:30. What a joke

Great food, poor service and atmosphere

missing items always is from this kfc

They always forget something, but at least it was hot

the driver was polite and friendly

I did not revive the correct order

Great service and delivered early 👍

Absolutely rude staff members especially PRIYA that needs to learn customer service. Far from busy store and absolutely rude.

My order never arrived but says it’s delivered absolute mess!

Uncle Maaran is very welcoming and gave an outstanding service

(2025 Edit: Not so clean anymore. The prices went up too!) Clean and friendly environment. Regular prices.

Food was lukewarm but nice & appreciated £7 voucher off bill from Just eat

Food was piping hot, I came in a rush so the wait was a little long but service was efficient and food delicious. Mary and Kya were absolute stars, service with bright smiles despite how busy it was, they both took the time to make sure they greeted and thanked every customer. Interacting with kids who came up to the counter, they truly went above and beyond with their customer service

Delivery food was pretty much cold! And bag was all ripped the delivery driver appologised and explained this was made in store but they didn’t change bag for him so all the food was chucked about and cold! Worst delivery from here

Not bad could be a better service some people are just rude and lack of understanding is english

delivered the order and 2 portions of fries missing from it,

I am normally very happy with the service but today my order was completely wrong I ordered a supercharger wrap, supercharger sauce and a Pepsi but instead I got a Kentucky mayo wrap, garlic buttermilk mayo and 7up. I’m very disappointed

Food was cold , water was open and had wet the food and I got the wrong order!!!!! Very upset and disappointed !!!!

Driver was rude and didn’t come into my building even though I buzzed him in. Wasted 5 mins and I had to go find him. Very poor

One burger was burnt and lattice was not fresh

All my food is squished and cold I watched the map and he sat in the same stop for 10 minutes.

Slow service, waiting 40 minutes for fast food is insane,

It was good fries seasoned perfectly came hot tasted great

the food brought in cold in this bad weather and chips is half not up to a portion.

Poor quality refers to getting at least 50% of the order wrong. Wrong drink, wrong gravy and instead of child friendly chicken fillets we received very child unfriendly bone in spicy hot wings which were inedible.

V good service tonight. Chicken spot on as usual.

The delivery driver told me he can’t come to my door which is on the second floor he told me that he has health conditions and he can’t come upstairs so my neighbour had to take my order for me and I had to give her the code. If he has health conditions, he should not be doing this sort of job because he wasted so much time and made my food cold as well as my food was not fully eatable.

Chips are horrible& very small portions & expensive for what you get.

The driver was really nice… we had a chat…. All sorted….really nice guy…. Nice good food too!!

Still showing as "preparing your order" two hours after I placed the order. I have tried to call the resturaunt but they don't answer. There should really be an option to cancel the order at this stage but the "get help" button is of no help.

There was fast service and good customer service

i put notes for the restaurant and 9/10 times they get it wrong. READ NOTES NEXT TIME!!

Used drive through. My food was well packed. Hot which was nice and tasted amazing. Had the KFC stuffing stack which was amazing. Will be ordering again. Staff were friendly and I had no wait time either which was perfect. Extra mayo and bbq sauce given which I love both of.

This restaurant is not recommended as we both ended up visiting St George’s hospital A&E after getting food poisoning after eating there food. They have been reported to Food Standards Agency and Martin Council environmental health.

This is probably the best KFC I have ever visited. Wonderful refurb, clean, fast service by extremely polite staff and most importantly on a cold day it’s wonderfully warm for us who work in a freezing cold building site or outdoors so we can sit down take our coats off and for 15 /20 minute feel at home. The music is very good and smooth not loud and very pleasant. Surprisingly you feel that you are in a restaurant not a fast food one. The toilets are sparkling clean (and to add , they are cleaned with a good product that doesn’t leave a whiff of bleach or that horrid smell of an old school’s changing room!) The foam soap dispensers are working properly! Congratulations to the owner and shift managers You are running a tight ship or shall I say cruise ship 😌 Oh! I forgot ….the food was fresh crispy and delicious 6 stars Keep up the good work guys

Slow staff and pathetic service. Waited 20 minutes for a zinger burger as the staff suggest it takes time to cook. At the end bag me a mini fillet in the zinger box. Absolutely disappointing

The chips were lacking flavour need more seasoninh

This is hands down, the BEST KFC in the area. Great quality of food, great staff, it has a drive through, halal food, a lot of parking, in a great location, a gigantic amount of area for dining in and a great atmosphere with music playing ambient. This is great! 😁

Managers don’t know how to take orders maybe he still learning and managers not polite

Well on the 9th Saturday I purchased a family bucket of of 10 pieces chicken takeaway Got home there are only 9 pieces inside the bucket was disappointed did not receive the value of my perch Let's not forget the gravy they never have the large container for some reason so try to give me three small tubs Of gravy but it was not a equivalent to the two large containers KFC needs to get their act together....

Took another order the other side of Borough before delivering my order

AVOID!! Waited over 40 minutes for food, and when it came, it was cold. Cashier Kiru was absolutely rude and unprofessional Inside the restaurant there was a disabled man who couldn't walk who asked her to bring the food to the table and she refused. When I brought this to her attention, she said "I can't speak English" They gave my friend the wrong food and when she took it back. She said to her, "Have you touched it?" Like they was going to give it to another customer. I believe that is a serious food hygiene concern. The staff here was absolutely shockingly rude and have no food hygiene

Ok so I just got the 20 hot wings for 7.99. Was a bit of a wait and was hoping the wait was worth it as the wings were straight out the fryer. Although the wings were hot and fresh, they had zero flavour. A few were also slightly burnt. KFC have lost their touch, it’s time to stick to Morley’s and the other chicken shops in London. I only went there because they have a Drive-Thru.

Missing half my order. Cant call any one. No one picks up. Having to pay for dinner again

The delivery guy was impatient and muttering under his breath. I am the one that was hungry and he carrying on like he need to be somewhere else. I had a kid in the house waiting to eat otherwise would have told the guy to get lost. Do you check if your delivery guys have right to stay in UK?

I was not happy. The staff's were not friendly. I will not be going there anytime soon.

The food never tasted soo good, 10/10

Today my wife and I went through the drive thru only to be told that it's cash only because the card machine isn't working and to go in and order. This was fine even though it took 10min to get through the drive thru as there was cars in front ordering. Once in side I went up to the counter to order and was told to order at the machine, I explained to the lady who was behind the till that I want to order certain cuts of chicken pieces as my family only eat certain pieces, I was told to sill use the machine and come back to her for my chicken selection. When telling her what I wanted she told straight I might not be able to give you that. I explained that's why I came to your till to order so we wouldn't have this problem she then said ok that's fine you'll have to wait 10mins. After 10mins my number was called I went up and was told we can't give you the chicken you wanted, I could hear them talking round the back about my chicken selection and man saying no. The lady came back and told me I can talk to the manager if you want I said yes and I'm the man that was saying no came round and was the manager. He started to explain why I can't have the chicken I wanted and pretty much told me take it or leave it so I got a refund. I'll never buy from this brunch again. How can a KFC not want to give you a certain cut of chicken.

really enjoyed our kfc was on time and nice and hot. will be using colliers wood delivery again.

Got rid of the popcorn chicken - great decision by corporate but no reason to go back 🤐

Very bad service by Priya she has to much of attitude.

Always under staffed, makesure to check your food as it's always the case that you get home and something is missing (which is a pain). Being one of a few Halal KFC it's always busy, and expect a long wait for your food (20 minutes at least). Drive through can also be found to be closed from time to time due to a lack of staff. The staff try hard but you can see the panic and stress levels on their faces. Oh and god, the prices have been hiked up so much, nearly £20 quid for a small bucket (6 pieces) and over £10 for a meal.. KFC.. What are you doing!

Order wasn’t complete. Communication from just east is poor too regarding the missing items. Too slow and through email as opposed to the app which would be far more efficient.

When setting a delivery time there is an expectation that it might be met so to be this late is very disappointing, especially when ordering for children.

Side food chosen not available. They called me to replace, ask for salad, mash received. Late delivery.

The chicken was very dry like been reheated the chips were nasty to intact the whole lot was cold and nasty never use again delivery 40 mins

DELIVERED WRONG ORDER! BY THE WRONG COMPANY! ORDERED VIA JUST EAT BEEN GIVEN UBER EATS DELIVERY! STAFF CLEARLY GAVE JUST EAT DRIVER WRONG ORDER!

I ordered twisters and fries Pepsi and received zinger, terrible mash and popcorn.

Absolute joke. Waiting nearly two hours for my food to be delivered. The poor courier was waiting over 45 minutes at the restaurant. Would expect full refund but there is no option for this.

Chicken well over done nearly broke a tooth, chicken very sqauney

The order was never delivered. No one picked up the calls or even changed the order time. I waited for more than 1 hour.

The food was OK, nothing more nothing less. The amount of food for the price was disappointing to say the least. The restaurant seating area was very clean. Drive through was packed, so we decided to order from inside the store. We waited for quite a bit, but we got served before I lost my patience. Overall OK.

Colliers Wood KFC has really improved, much cleaner and faster service than before

Where is my order u deliver wrong address

Completely the wrong meal delivered. In addition to the above, I ordered gravy. The correct receipt was on the bag but a meal that cost less was delivered.

items missing. Burgers more like a deconstructed burger.

Fatima (I think that was her name) so carefully prepares every order and treats all customers really well. Thank you

Come here on 2 separate occasions and asked for a fillet tower box meal and on both occasions I was given a standard fillet burger which should come with hash brown and cheese if this item is no longer available then staff should of informed instead of acting as if they are doing will not be returning and will advise others to do so.

A little busy at the tills, would be good if blue light could be applied at self checkout till however really good service. Been there quite frequently in the last couple of weeks and honestly can say they are really on point with orders , service and their food/drink options/variety. Definitely my new KFC go-to!

The driver didn't deliver any food, he left.

2X hot wings : 3 pc, total 6 pc but in reality they always only give 5 pc with small size.

It was worst and I dealt with the Priya. We came as family and the burger was cold and very hard. I told my friend who was with me. He also tried and he also cam with me that the zinger was very hard and very difficult to eat then We showed the KFC staff member. Her Name is Priya. She went in and then came and said because I have eaten the 70% food therefore she will only offer mini fillet burger. I was not there to eat mini fillet burger and I was not begging for a full fillet burger and did not even asked of anything. I said to bin the rest and I did not need her any kind of behaviour. This was ridiculous behaviour. Considering the customer a beggar who spent around £80.00

Best KFC in south west London; 100% HALAL CERTIFIED. Free working WiFi and has a drive thru as well. Has vegan and vegetarian food if you need. This is near Colliers Wood Sainsbury’s.

Great but my gravy was missing! 😤 I was really looking forward to it too

Your comments The driver is very neat. He lets you pick up your delivery from his delivery bag which is very good as this minimises handling of the food delivered. I recommend this driver to be given a recognition for his cleanliness. He deserves to be recognised and be a role model to other drivers of your company

Estimated delivery time kept getting pushed further and further back. Food cold on arrival, box broken and items missing.

While I was waiting for food they talk there own language loudly few table not clean when I saw that I was planning to eat in but I took in my car and eat with my kids

WRONG ORDER DELIVERED :( I paid more and left a tip too!

for the 2nd time you forget the bottle of drink. This is happening everytime. you never give extra iteam but always something missing. why all the mistakes are in your favour? this sounds like a planned act.

Toilets stinks rude staff and very hot inside no air con or ventilation

I order kfc the chips were salty and very hard to eat and food was cold the potion is small as it is a zinger burgers

Terrible service. New management is needed.

Every time , I have to ask to clean the table for my family , please can you explain to the team or training them correctly, on how is important the hygiene. Not sure if it normal for your staff to eat on top of food, but in Uk doesn’t work like that I m sorry .

Sack the current staff ! And sack the Manager too , idiots working there . Today they missed my daughter's popcorn chicken in addition to the chips , despite me raging and going in their thinking that they had forgotten a pack of chips . You owe me £5.49 . This is a theft ,or a trend created by KFC to rip the customers off . The council needs to rethink the hygiene rating on this shop too , Manager not doing a good job looking after or managing the people properly. Today they got my order wrong, again! They think that people won't go back to complain . How many customers would have gone back to complain thinking that they got their full order , effin jokers !!! 21/06/2024