Pizza Hut in Hartlepool

Chris looked after us well. Food was great on the buffet. Loads of different options. Would recommend

Chris was an absolute delight and super friendly

Had the buffet for lunch on a Saturday. Plenty choice great pizza.

Received a very warm welcome from our waitress Ellie very friendly and fast with service, food was great salad bar was fresh

fantastic service from Millie and Carys. they were very friendly and helpful all the way through the meal. Jack sat is down and explained the deals. informing us that we can save 25% off food with my bluelight card. thank you to all the team today

Always great. Staff are friendly, food is tasty. What more could you want?

Absolutely brilliant really enjoyed our food and a big shout out to Chris for all his help and making sure that everything was okay.

Second time visiting, great food and customer service from the manager phil, he is always working hard and doing a great job.

We ordered from Hartlepool tonight for collection order number 1724351,we were given an estimated time of 20.53 to 20.58,we got our order at 21.18 so 20 to 25 minutes late,is this good service I don't think so.If the restaurant is busy they should adjust the estimated time,even when I tracked my order on the app it still said the original time,in the time we were waiting 4 delivery drivers came in and left with food,are the restaurants told to prioritise these?? It took the shine off what was very good pizza

The service was amazing, guy recommended to download UNiDAYS and told us how to get a discount, also is quick with the service and reccomended pizza, they start the buffet the moment someone buys it and they have good pizza

Great service food excellent grandchildren loved it thanks to Phil and his staff lovely visit just to add been back since no change Phil and his team just the same

Great food as always, kids love it and always good to catch up with Chris (manager)

I hadn't been to a Pizza hut since I was around 13 years old. So, going back to see how the restaurant had changed for a little date meal out was interesting.. We were promptly greeted by a server, and we asked for a table for two, They asked us for dietary allergies, which is always good to hear someone ask just in case. We sat in a lovely little booth and given two menus by a very polite young lady, if I remember correctly called Ellie. Honestly, I wasn't expecting to pay around £45 for two people for two small sides, two small deserts, and a 13-inch meat feast pizza. To be fair to them, though, it did taste really nice, and I accidently ordered the wrong pizza, and the lady, which was the manager for the night, re-fired a new pizza for us which really put us at ease. The restaurant itself just feels.. old, I guess, but sort've nostalgic at the same time, but I suppose it could do with a remodel. However, the customer service was the best me and my boyfriend have received from a bright and joyous bunch of employees. My heart goes out to all of you who work there, so thank you very much! Food: Overpriced but overall amazing quality Service: Absolutely amazing wouldn't change anything at all 100/100 Atmosphere: 90's feel but could do with some remodelling of maybe the drinks area and salad bar but overall quite nostalgic and relaxed.

Chris (manager) was very helpful and accommodating to us, couldn’t do enough for us, thank you.

Always amazing service. Friendly and welcoming, especially Chris!

We were welcomed in by Chris with a friendly face and made to feel welcome immediately. Everything was explained well by Chris and he helped me out with my Blue Light card. The food was gorgeous as always - fresh tasty salad, and a stuffed crust pizza to die for. Perfect end to a birthday night out at the cinema. I’d highly recommend to anyone - thanks Chris!

Veronika was really friendly, was a lovely experience

Chris was very lovely and helpful

Myself and my partner came to Pizza Hut for the buffet during the week on our day off. We where greeted by Chris with a lovely smiley happy face. Chris was fantastic . He gave us the option on where we would like to sit which added that extra customer care. He also gave us recommendations on the menu and looked after us telling us how the ice cream was only 1p difference in the cost. He made sure everything on the menu was out on display and also asked if we required anything specific . Chris couldn’t do enough and went out his way to advise on where dips where etc. from an observation point of view we seen him making sure the full floor was kept clean and looked after his customers . A credit to Pizza Hut and would be happy to return on his meet and greet alone. Thank you Chris (lauren Tommys partner) Xx

The manager Chris was extremely nice and helpful, a very friendly greeting as soon as walked in and helpful when it came to the app explaining it to us fully ect, the food was presented very nicely and was gorgeous as always

very welcoming, fast service, food came out quickly, lovely experience over all :)

Superb assistance from Chris the manager at the hartlepool restaurant. Helped with the app when i struggled and advised the best way to get the best financial deal. Will be back.

Fantastic food I was really surprised how fresh the pizzas are and the fries were freshly cooked on order, amazing! The manager that served us made us feel very welcome. Thanks Pizza Hut

Food average but lovely manager Chris. He made sure to check on us regularly and made us feel well. Would come back for that!

Brilliant service as always, my son always picks to come here for his birthday and this year was no different, the manager Chris always makes us feel welcome and goes above and beyond for my family! Thanks for another lovely meal!

Lovely food and lovely staff/service. :)

Staff here are beautiful and friendly, Phil is class, clean and tidy FOOD IS LUSH

Phill the manager was great. Our children are disabled and our youngest struggles in most places, we asked if we could have a quiet area. Phill straight away took us to a quiet corner which worked fantastically for our children. It was such a great experience and we will definitely do it again. I didnt know they did kids meals ie chicken and fries until we were shown the menu and was recommended by Phill. We ordered it for our youngest and it went down well. We were also asked straight away about any allergies which was great. So yeah, we will definitely be back :)

First time here food was delicious

The Lad running front of house has the best attitude to customer service Iv seen or dealt with. Went out of his way to make sure everything was OK, very attentive but not over bearing..Felt very welcome and looked after. Out standing.

Veronika was our server and was great. The food was spot on. We have two autistic children and we are pleased every time we visit as everything is the same no matter where you visit

Served by Veronica who was friendly, bubbly and attentive, service was fantastic thabkyou so much ;-) and Chris is always friendly and attentive always making sure we have all we need. Fantastic service and good food.

Helpful staff, made us a new pizza for nothing after i made a mistake ordering it on the app

Served by Chris and he was very attentive, food was fresh and swapped out if been sitting too long

Phil has come to our highest expectation and satisfied our expectations to the highest standard, we would definitely come again due to his excellent customer service.

Chris the manager was lovely. Nothing was a problem even though he was rushed off his feet!

Food is top notch as always! Chris was very friendly and helpful, giving great advice and options on the menu. I went for takeaway option - even offered me a Beveridge whilst I waited, great service as usual! Thanks

Cannot express enough that the service we received tonight from our waitress who I think was Ellie and the Manager. They went out their way to make sure we got the best deal and the food was amazing with loads to take home. Could not fault their customer service and would come again next time we are visiting from the south.

Really enjoyable, food was great. Service from Jack and Millie was brilliant

Excellent service from Chris, manager at Hartlepool branch.

Overpriced pizza. A stuffed crust meat feast will cost you around £24. 😖

Ordered for collection using the Pizza Hut website. Very friendly and polite staff, in particular Katie. Helped us out when deciding on the different types of bases and got our order ready quite quickly. Pizzas were fresh and hot, fries were also very nice. Would definitely recommend as it is great value for money especially with the deals they have on.

10/10 every single time. Perfect customer service and staff cannot do enough to help you. Especially Chris and special mention to our waiter Jack who always goes above and beyond - new menu is fabulous also! Highly recommended

Jack and Chris were great nee pizza dough is lovely and airy with a crisp crunch

Chris was really friendly and welcoming. Food was good and quick. Salad bar was fresh

We brought our Grandma for her birthday and everything was spot on. Food was quick and hot, atmosphere was lovely and chill and service was exceptional. Chris who looked after our table was very attentive, making sure we had everything we needed and even offered to get or grandma a refill for her tea. Always have a lovely time when we come to this Pizza Hut and will definitely come back! Thank you for a lovely time! :)

Wonderful and friendly service as always, staff here are excellent and the food is terrific. Got the "all in buffet" for £13. Worth every penny

Great food, great prices (£13 for the all in buffet!!) great service from Chris. Always enjoy coming here and will be back any time 😁

Brilliant service and the food was always readily available, fresh and warm! The manager Chris made sure everything was good, his service was above and beyond 😁 made a quick lunch a brilliant experience!

Chris was very kind and helpful. Lovely lunch. Thank you.

first time we have been to this pizza hut… must say really enjoyed it food and service was excellent… then got chatting to the manager chris who was very helpful then asked where we were from only to find he was from Manchester..absolute pleasure to meet and talk to…

Never have an issue. Friendly staff.

As usual the food was excellent, the staff always helpful and amazing with my autistic son. Phil the manager is exceptional when it comes to helping and working with his staff and customers. Always a pleasure to come here, feel part of the pizza hut family. Don't know where is go of we couldn't come here!!

Been twice with my two lads, one in Durham the other hartlepool, lovely food good atmosphere Good music in the background, the service was great. Would definitely go again.

A place with almost normal hours. We ate at 9pm. Which is unusual in the UK

Very happy helpful staff. Excellent greeting at the door which is hard to find in other establishments these days. Food is pricey but for what you get you feel full afterwards.

Come to hartlepool pizza hut was only 2 staff on as staff rang in sick but considering there was only 2 staff we was greeted very nice food was amazing and chill couldn't help us enough thank you for a fab visit food was amazing also. The greens

Never ever again! Where to start, first off they do not accept cash, that allow will stop me from ever going again, was then told we had to order online using a QR code, which is both inpersonal and dangerous with the amount of QR scams around, then two adult and one child 'buffet' came to £50, which is overpriced, but then they also had the audacity to change a mandatory tip of at least 5%, no option to select no tip. What exactly am I tipping for getting the drinks ourselves, ordering online ouselfs, getting our own food?? Sides such as chips are also extra for £20 per adults 'buffet' and £10 per child 'buffet' some sides should also be included. As above this will be the last time going, start taking cash again and remove the mandatory tip, tip is provide for a good service/ experience not to cover your employees wages, if the employees even get this.

The staff all just stand about doing nothing while you have to go on an app which doesn’t work very well, and attempt to order your food yourself. There’s literally no excuse for staff not taking orders when there’s only 2 groups seated in the entire restaurant. This poor service is probably why whenever I go past it’s mostly empty. Literally driving away customers with their laziness.

Would recommend this place.. ordered a peperfhoni pizza as iam vegan but they didnt have it on the menu .. the manager came over and reccomend different pizza for me .. he could not have been more accommodating.. thank you so much it was lovely.. the manager is a credit to pizza hut hartlepool

Great location next to cinema, great friendly service from staff, appeals to the children, good value childrens menu offered, ice cream factory - the ice cream is not great quality but the kids love it and the freedom to add everything they want to it. We took my daughter and her friends for her birthday last year and she wanted to go again this year - says it all.

Your prices are an absolute joke now and have been for a number of year's, only people with money to burn can afford to eat here. How do you justify charging £30 for a large pizza? Don't even try.... I'm no businessman but I'd be amazed if your still in business in 2 year's time.

Very nostalgic. Staff were super attentive but not overbearing. Food was fresh and hot and salad bar was really fresh too. Great atmosphere and obviously popular as the place was busy.

From start to finish all the staff were incredible, the manager has could charisma and overall is amazing and such a credit to the pizza hut franchise. Cannot thank him enough for organising the staff to sing happy birthday :)

Ordered online for takeaway easy to use website. Food was ready for collection at staywd time. Great service in store. Food was beautiful.

The decor was impeccable. The service was good, and employees were incredibly friendly and welcoming. The food was amazing, filled with flavour and amazing texture. I recommend this place before the cinema.

Very expensive for what you get First time we have been in a long time and will be the last Poor food terrible value for money

Tasty pizzas. The girls that works there are really kind and relatable, will be going back again.

At a wonderful evening we had ,really nice staff it was clean and tables tidy food was quick just lovely

Everything was great from the time we entered to the time we left we were engaged by the staff and got extremely good customer service.

It's pizza hut, it's serviceable pizza.

Visited today and spent £49 to feed 3 people. (2 adults 1 child). Salad bar had no pasta and no olives. For a Sunday it was very quiet so we were seated very quickly. We were told we had to scan a QR code on the table to order food. This took far too long, and I wasn't happy although the member of staff did say she would take our order manually if we experienced any problems. She came over twice and didn't take our order manually - however she was very pleasant. The food was very good. The kids meal deal is good value. Other than that won't be returning as its far too expensive for what you get and I prefer human to human service. *Often order a meal deal for one through just eat. Usually delivery is fast. But usually food is cold. Chips are always undercooked!

I know, in theory, its good to deliver good customer service, but don't overdo it. Manager went on about endless payment options which didn't even apply. Plates were left on table for 15-20 minutes after he disappeared.

Lovely service by Chris and the rest of the team.

- Pleasant and friendly staff - Staff serving with a smile - An overall pleasant visit - Food was tasty, cooked well and plenty of choice / options to choose from on the menu - Staff were knowledgable when asking questions - Staff ensured customers were happy with their food and visit - Staff going above and beyond for customers - Restaurant was clean and tidy - Instructed to order via app which was easy to use and navigate and it was user friendly - A wide choice of menu / drink options - Kids meal were price appropriate and value for money - Ice cream factory was a bonus to a fantastic lunch - Lovely atmosphere inside the restaurant - Buffet was well stocked with a variety of pizzas - Would definitely recommend this Pizza Hut and would 100% visit again

Great food great service Chris the Manager was very friendly.

Great service and food from Chris and the team

Family lunch great service, proffesional staff, nice food, Chris was very welcoming.

Service was so good from Phil and chris and food was lush Thankyou

We went to pizza hut after the visiting bingo. We were welcomed by the manager, he informed us that if we had compare the market insurance, we could have buy one get one free. We both had a stuffed crust pizza and an unlimited drink. The bill was just over £25. Can't complain at that. Great service

Been with friends and grand children a few times food spot on would definitely recommend

Lovely pizza's and salad bar was nice and fresh,staff were really helpful .when we were there it was quiet but enjoyable anyhow.

Fantastic service and fantastic choice of food on buffet, tailored to our own choices.

Me and my family went to Pizza Hut for a treat for my daughter when we got there we looked at the menu and I nearly had a heart attack when did pizza hut get so expensive £28 for share pizza 🍕 no wonder it was dead inside..

Pizza Hut’s buffet was very good. Chris asked what we wanted and kept it topped up. Also a lovely guy to chat to.

The quality of the pizza it is quite poor, lacking flavour, but I want to call out an exceptional food service, the waiter was very nice and polite. On top of the pizza you get a free salad from the salad bar, great initiative.

Not up scratch. Staff and service was good but good let it down.

Daily offers were good value. Bottomless drinks were very useful. Sauces on salad bar need labels. Staff were friendly and attentive.

Really nice pizza and staff. The salad was ok but no pasta, the thing that let it down was the price £80 for 4 people and we had a 2 for 1 meerkat meal code, if not it would have been £115! For 3 pizzas, 1 lasagne and drinks. No starters just the complimentary salad. The place was empty… going bust soon I guess.

3 generations off us ...nice pizza 🍕

It's the Pizza Hut you've come to know and enjoy. Good pizza. The family and I ate there recently, and I'm please to say the ice cream machine was indeed working.

Typical pizza hut yove come to know and enjoy. You wont be disappointed

Great food, great atmosphere, quick order to meal speed what could go wrong. I really need to shout out the staff who were attentive l, funny and helped make anything awkward (mostly caused by mishearing) a great time and experience

Go here if you want very bland expensive pizza - I’ve had better freezer pizzas!

Mobile ordering was really good and easy to use. Staff were lovely and the food, as always was delicious. Really enjoyable experience for the whole family.

You know what you are getting and all as expected. Thanks to Phil for explaining the order by phone at table system, which worked as it should. Nice hot pizza and not a bad salad offering supported by unlimited fizzy drinks. Fair price for what we had.

Nice foods and delicious dessert. Phil ask how to learn BSL spell his name.

Good service and food was good only thing was the table was wonky

Really friendly staff. Sadly the pizza wasn't as good as my memory of them from years ago. Nothing nasty just a bit bland

Excellent staff ! but £88 pound for two adults and two children, ice-cream for the kids only and no adults desserts. Won't be visiting again.