Based on 151 opinions finded in 3 websites
Based on 151 opinions finded in 3 websites
Nº 1431 in 1625 in Cardiff
Nº 33 of 37 Pizza & Pasta in Cardiff
Opinions
Food delivered was cold, in same bag as bottle of pop, rung and was told I could have a refund only because I said I was going to leave a bad review , chased up my refund with Customer services to be told store said no refund offered, complete lie.
Zoe Bancroft . 2024-10-10
MORE AT Google
Food wasn’t great. Probably a supermarket pizza would be better
Ruby . 2024-09-27
MORE AT Just Eat
absolutely everything was STUNNING !
Klaudia Sowa . 2024-09-04
MORE AT Google
Did everything I asked , food came fast and sooo tasty. Defo be ordering again !! Thank you x
Jasmiah . 2024-08-27
MORE AT Just Eat
my food took an hour and 40 minutes to be delivered and then it arrived cold, won’t be ordering again
Chloe . 2024-08-05
MORE AT Just Eat
Waited well over an hr for a small pizza and had no contact what so ever this place is really bad wouldn’t recommend
Hollie Williams . 2024-07-19
MORE AT Google
The food looked good. It was hot. However, it had very little taste, and the garlic dip was disgusting
Lance Walsh-Norman . 2024-07-10
MORE AT Google
delivery time was fine, food was nice and hot, however the food lacked flavor the garlic dip was awful, all in all quite disappointing
Lance . 2024-07-05
MORE AT Just Eat
Promised to deliver and 1 hour later still no pizza but the manager said it was on its way 25 minutes ago. 3rd call and they are waiting for a driver. Not the best service.
Adam . 2024-06-11
MORE AT Just Eat
All Excellent and arrived sooner.
Karl . 2024-05-28
MORE AT Just Eat
Forgot sauce & food was soggy becuase of time waiting for it to be delivered
Layla-kay . 2024-05-23
MORE AT Just Eat
Absolutely loved my experience at Pizza Hut. Nice service, delicious pizza, and a lovely atmosphere. Definitely a must visit spot.
junais cp . 2024-04-07
MORE AT Google
⭐⭐⭐⭐⭐I absolutely love Pizza Hut! Their pizzas are always fresh and delicious, with a perfect balance of toppings and crust. The staff is friendly and efficient, ensuring a great dining experience every time I visit. Whether I’m dining in or ordering delivery, Pizza Hut never disappoints. Highly recommend!
Sifana Hussain . 2024-04-05
MORE AT Google
Waited an hour and half and food came freezing
declan . 2024-04-02
MORE AT Just Eat
Very nice pizza and friendly staff , so happy
Rajitha Ruwan . 2024-03-31
MORE AT Google
Absolutely loved the pizza at Pizza Hut! The flavors were amazing, and I couldn't resist ordering more. Just one more slice left and I had to have more of that deliciousness! Definitely coming back for more soon!
Unnikrishnan . 2024-03-30
MORE AT Google
One of the best places the on the street to order pizza with multiple options. I would highly recommend the pan pizza which is a speciality and is only available in pizza hut and the cookie also hits the right spot. The staff including the manager are a super friendly bunch, always ready to help and a quick chat. Especially Akash who works in the evenings is a joyous guy , makes smacking pizzas and you can rely on him to get the order done right. I would recommend anyone to try this pizza hut joint and you'd definitely like their food and the people who work there.
Wasay M . 2024-03-29
MORE AT Google
Have been to the place quite a few times, the atmosphere is quite welcoming. I was attended by Mr Aakash, providing me the necessary queries i had on selecting the pizza. Looking forwarding on visiting the place soon.
BALU SHAJI . 2024-03-29
MORE AT Google
Had a amazing experience with the store . Well maintained and tasty food coming out of the store. Friendly staff and culture.
Jithin Joy Chalakkal . 2024-03-29
MORE AT Google
Received a hot tasty food , fast delivery, driver was very nice to me
Anie Vividh . 2024-03-27
MORE AT Google
Both cookie doughs were too overcooked almost tasted burnt wouldn’t say the quality was great, the ice creams that came with them were so disgusting threw them away, overall disappointing on good thing was the delivery time won’t be ordering again
Amina . 2024-03-25
MORE AT Just Eat
Thank you for the warm burger and
Yusuf . 2024-03-19
MORE AT Just Eat
Food not hot, delivery driver not the friendliest
Tom . 2024-03-16
MORE AT Just Eat
love the fact the food was piping hot as usual n tastes amazing 👏 😋
Abbey . 2024-03-12
MORE AT Just Eat
Order was very late and left the order outdoors when raining
Mani . 2024-03-03
MORE AT Just Eat
Pizza is delicious and fresh also good customer service😊
Tia . 2024-03-02
MORE AT Google
Waited over an hour for my food... The actual food is very tasty and delicious. I have no complaints. 😊
Jordan-lee Holpin . 2024-01-23
MORE AT Google
Wrong food was sent which arrived cold, spoke to the manager who said it’s “ not his problem” and that I should email support and wait 48 hours for a reply… had to go get food elsewhere and still waiting for the refund as what they sent was inedible
Nuzlocke Game . 2023-12-30
MORE AT Google
No sauce on pizzas dry just cheese and toppings not happy at all
Nicola . 2023-12-29
MORE AT Just Eat
Ordered a large meat feast and a medium plain cheese arrived. Disappointing.
Gem . 2023-12-10
MORE AT Just Eat
Tasteless and not worth the money. Sorry but will be going back to Pappa Johns.
Catherine . 2023-12-06
MORE AT Just Eat
Had to call three times someone hung up on me. No call from driver or restaurant we were supposed to go to a Halloween party and now we will be over two hours late. The food was cold too.
Natasha . 2023-10-31
MORE AT Just Eat
The driver got lost and I tried to direct them as best as I could as I’m not local to the area and I’m just visiting on holiday.
Heather . 2023-10-20
MORE AT Just Eat
Very tasty, glad I ordered the 2 dips
Martin . 2023-10-18
MORE AT Just Eat
Food was delivered late and was cold! Also missing item there was no cheesy garlic bread. The delivery driver was rude and unhelpful! Requested refund, will never order from this place ever again!
Tom . 2023-09-02
MORE AT Just Eat
Took two hours from when we placed order. Still not here
Tammy . 2023-08-15
MORE AT Just Eat
The menu was confusing, listing a vegan meat feast next too the regular meat feast, both of which were not vegan because of the meat… plus the vegan cheese is disgusting
Daniel . 2023-08-12
MORE AT Just Eat
My food is freezing cold. I have no dips. And the Ice-cream is like milkshake.
Enya . 2023-06-27
MORE AT Just Eat
Part of the order was missing. Meal deal was ordered and drink was not received.
Robert . 2023-06-12
MORE AT Just Eat
Missing items on original order, so had to wait longer for second delivery resulting in having to reheat the original order .
laura . 2023-05-11
MORE AT Just Eat
Phoned up and claimed driver was outside for 15 minutes. Yet I was waiting outside for ages so they lied.
Jordan . 2023-03-18
MORE AT Just Eat
Do not order from here, they will tell you its just under an hour but then the delivery driver will contact you making an excuse and even when you try and help giving them alternative directions they still do not turn up, and when you contact the driver again he the makes up another excuse, reported the restaurant and driver as currently at the time of writing this I have being waiting nearly 2 hours
Shannon . 2023-03-06
MORE AT Just Eat
Driver did not come and knock on my door they just stayed in their car outside and we had to go to them and the food was freezing cold will not order again
Coby . 2023-02-24
MORE AT Just Eat
Driver has been having hard time to find my place, but after 10 minutes with me on the phone + 3 text messages he finally found the way and delivered still warm delicious pizza hut, like always taste excellent 👌
Ready 4 Action (R) . 2023-02-23
MORE AT Google
Very disappointed undercooked really doughy not what i remember pizza hut to be 😔
Tricia . 2023-01-27
MORE AT Just Eat
Called here, my first time eating from a pizza hut! Service was slow, food was mediocre, the customer area was untidy. First impressions of a pizza hut, I won't be in a rush to go back to one!
Phil . 2023-01-25
MORE AT Google
Food didn’t come in time so I had to work a 13hr Night Shift on no dinner
Aimee . 2023-01-04
MORE AT Just Eat
Ordered from Pizza Hut and food was mediocre, not extremely warm and slightly burnt. One of my orders was a double pepperoni pizza and yet there was at least one slice that pretty much had no pepperoni on it. Pizza was nearly 30 minutes late and only got told about the delay after I asked where my delivery was.
Blake . 2023-01-01
MORE AT Just Eat
The order was wrong, the hut delivered garlic bread instead of cheese garlic bread. They did not provide any dip with the pizzas.
Amit Gajbhiye . 2022-12-30
MORE AT Google
Very good service, all the team members in Woodville road store are very approachable and kind. Now we are regular customer there..
Amalumol George . 2022-12-28
MORE AT Google
Did not receive food but saying delivered very confused
Jesse . 2022-12-11
MORE AT Just Eat
Pizza was cold. Delivery driver just handed me the box! Never again thanks.
Katie . 2022-12-05
MORE AT Just Eat
Pizza is a bit bland I remember the days pizza hut was great. Not so much now..
Daniel . 2022-12-04
MORE AT Just Eat
Food was cold never knocked on door and had to ring to get them to come back!
Carla . 2022-11-28
MORE AT Just Eat
Not impressed late and got told numerous different delivery times!
Scarlett . 2022-11-26
MORE AT Just Eat
If you don't order dips you get them. When you pay for them you don't.
Dean . 2022-11-25
MORE AT Just Eat
takes ridiculous amount of time to come
meg . 2022-11-23
MORE AT Just Eat
Pizza was burnt hardly no toppings on it
Amy . 2022-11-16
MORE AT Just Eat
Terrible. Food was cold, and the base was chewy/stale. Nothing like in the past or from other stores, it literally looked like store bought bases with a couple of toppings thrown on for a take-out price.
CEA . 2022-11-12
MORE AT Google
Paid for two dips. Got zero dips
Dean . 2022-11-12
MORE AT Just Eat
Not great they forgot all the dips I ordered
Steph . 2022-11-11
MORE AT Just Eat
Pizza doesn't taste as good as before. Veggie supreme has 2 or 3 prices of tiny pepper or onions on it that's all. The whole order came to £36 is wasn't worth it at all. Will never order again
Shana . 2022-11-07
MORE AT Just Eat
Missed off cheese triangles from my order
Oliver . 2022-11-01
MORE AT Just Eat
Was filling out a review and it said hadn’t arrived but had. Pizza was stone cold when it arrived but the rest was okay
Elisha . 2022-10-30
MORE AT Just Eat
I can only comment on collection. The customer service was great, friendly and quick. The food was ready in good time and fantastic quality and taste. I want disappointed in any way and will call and recommended them in future.
Mark Sutton . 2022-10-26
MORE AT Google
Received different cheese in pizza
Albaraa . 2022-10-23
MORE AT Just Eat
Original order delivered to wrong address
Andrew . 2022-10-21
MORE AT Just Eat
Was such a good pizza! Topped Dominoes
Lucy . 2022-10-21
MORE AT Just Eat
My order did not turn up !!!! But toke my money
Chelsea . 2022-10-12
MORE AT Just Eat
Food was cold and cheese was missing off the pizza
Josh . 2022-10-09
MORE AT Just Eat
don't bother ordering. the portions are tiny for how much it costs. no meat on the chicken wings, smallest wings I've ever seen. Only got literally 15 wedges, most of which were tiny. Pizza was stale and cold. it seemed like they'd cooked it 5 hours earlier and just left it sit out until someone wanted it. extremely overpriced and not worth it at all. beyond disappointed. what a waste of money
Sam . 2022-10-01
MORE AT Just Eat
the driest pizzas I’ve ever had delivered. Would not bother again.
Alex . 2022-10-01
MORE AT Just Eat
Food didn’t arrive - restaurant wouldn’t answer phone either won’t be ordering again
Jack . 2022-09-30
MORE AT Just Eat
Food was stone cold when arrived
Chantelle . 2022-09-24
MORE AT Just Eat
The worst experience I have yet experienced in my life , pizza was hard and overcooked. Cookie dough was just a sold lump of cold cookie not soft at all, Delivery was very late .
Nadia Saleh . 2022-09-19
MORE AT Google
It’s been 2.5hrs since I ordered, supposedly out for delivery over an hour ago, still not here. Called restaurant 33 mins ago and told its out for delivery. Unsure what else to do really? paid £30 for no food.
Elisha . 2022-09-18
MORE AT Just Eat
Food was lovely as always from Pizza Hut and I don’t think I’ve ever met a better delivery driver than the one I had. The customer service I received was absolutely disgraceful from this restaurant and will probably never order from this one again
David . 2022-08-31
MORE AT Just Eat
Sorry about the dog 😭, try not to Chuck the food next time
Tracy . 2022-08-31
MORE AT Just Eat
Ordered gluten free base as part of a group order. Was disappointed to see that the pizza was a lot smaller than the normal pizzas and had less toppings, I ordered a medium and the whole pizza was just bigger than my hand. I ordered a make your own with vegan cheese and beyond meat sausage and jalapeños. The flavour wasn’t great, minimal cheese and the tomato sauce wasn’t very nice. I was hugely underwhelmed. If I hadn’t have got this through a 50% offer it would have been almost £18. I find this a bit of a joke if I’m honest, won’t be ordering from here again and I certainly wouldn’t recommend to anyone gluten free. Delivery was fine.
Jenny Eager . 2022-08-14
MORE AT Google
Didn’t like the pizza at all , toppings didn’t taste normal garlic bread was rock hard.
Amelia . 2022-07-03
MORE AT Just Eat
The worst! Terrible service, bl**** f****g I****s Driver didn’t show up on delivery address but blamed it on an international (irish) phone number. Food cold! Never again!
Dirk . 2022-05-24
MORE AT Just Eat
I ordered a Mac and cheese some potato wedges and a cookie dough, via deliveroo as my house was too far to have the food delivered. The Mac and cheese was great but the potato wedges were mostly okay until one I but into was green and tasted horrible I almost threw up after eating it. But everything else was okay.
Tv crack promos And trailers xx . 2022-05-19
MORE AT Google
This place used to be one of the best Pizza Hut's in Cardiff. It used to be so popular before Domino's. The pizza's used to be amazing! Cheap aslo! The dough used to be cooked perfect. The new staff the company employs never want to work and cook. When recieving my pizza, the dough tasted fresh as if it wasnt cooked properly at the right temperature or time. Food was cold. Rang to complain as it took 2 hours or less, they told me that they refuse to refund me but to offer me a free pizza there. During the call, the gentleman i spoke to could not understand a word of English which i found quite rude considering it's a place were most speak English or Welsh. The man was quite rude to me also. Not the best service or food.
Lauren . 2022-05-18
MORE AT Google
It was a real shame. I was looking forward to my order and it arrived over an hour late after contacting the restaurant. It came cold, stiff and missing items. I was thoroughly dissatisfied.
Erin . 2022-05-02
MORE AT Just Eat
Had a bad experience with just eat, as pizza came all over the place with toppings fallen off
Joe . 2022-04-18
MORE AT Just Eat
Excellent service and good food. Especially the staffs, they are very friendly and welcoming.
ABIK TERIL . 2022-04-12
MORE AT Google
Outstanding customer service. I have ordered 2 pizza today and it came very fast than expected. I ordered 1 margarita and 1 veg sizzlers and the pizza seems amazing and really delicious. The delivery guy was very kind. I would recommend this store to all my friends and relatives.
Najeeb Jabbar . 2022-04-12
MORE AT Google
This store charged me for two pizza's but then point blank refused to deliver them. I was told it's "my problem not theirs". The manager is rude and condocending. I am now persuing legal action against this store out of principal. Pizza Hut is claiming they can't refund because they failed to send me a confirmation email. Apparently they cannot trust a bank statement. We'll see if the small clamis court does! Don't bother guys, this place is run by thieves.
Astrid Völva . 2022-03-28
MORE AT Google
Half an hour late & cold!!! I would jgive no stars if I could!!
Neil . 2022-03-26
MORE AT Just Eat
Pizza was a little over cooked 😢
Martin . 2022-03-21
MORE AT Just Eat
What an absolute shambles. Ordered pizza 7 ish. Email said 20.15 to 20.35 . 20.50 I phoned to be told would be 3 mins. Still waited. 21.00 ish I rang and said I hadn’t received my pizza again told on way. Kept ringing. Phoned 5 times. Just before ten a pizza turned up. Ham and pineapple. I ordered ham and pepperoni. To say am annoyed hunger and fed up is an understatement. Then after ringing again they sent out a new cold 🥶 cold pizza with a free Pepsi. I want a full refund .
Annette . 2022-03-12
MORE AT Just Eat
They are very helpful, on time for the delivery, and very tasty.
Mamdouh El Bannan . 2022-02-23
MORE AT Google
Amazing food and really friendly staff
Laura Rainbow . 2022-02-10
MORE AT Google
Not all that tasty, all I can taste is salt and chilli, also very heavy dough
simon . 2022-01-22
MORE AT Just Eat
If I could give a zero - it would be this. Delivered pizza’s with missing order and the employee tried to blame the delivery driver (what?!) … a vegetarian received meat on his pizza… the wings were burnt… the pizza tasted stale… the garlic and herb dip curdled… no refund for missing items. Customer service was awful. Hanging up constantly, no apologising for the awful experience and would put us on hold to ‘transfer to a manager’ when infact there was no intent to put me through… mumbling the name so we couldnt understand. This is the worst customer service I have ever experienced and I’m still in disbelief of what’s happened.
Lisa Jones . 2021-12-17
MORE AT Google
Ordered on app, was delivered late and food wasn’t even what I ordered in the first place. Pathetic
Dan Cope . 2021-12-11
MORE AT Google
Arrived to collect order an they said they hadn’t received it on phone they told me £6-99 but by the time they gave me my pizza it had gone up by £2 As I was waiting for my pizza someone cookie fell out of the tray on to work service an they just scooped it up an put it into the box an sent it out for delivery But what is a huge concern is that they use the same pizza cutter for every pizza I would not use this Pizza Hut again
karen . 2021-12-05
MORE AT TripAdvisor
Don't order from here they charge £5 for black cookie I called nothing they do even thought they put it in a box and sent it out
Rachel . 2021-11-20
MORE AT Just Eat
Cookie dough was rock solid wasn't even warm. Forgot to give ice cream with cookie dough. Why do we have to double check the order at the door and make sure everything there, it clearly says on the receipt and theres missing items. Why should we always pay service and delivery fees when it is hot or items you paid for are not there. Ordered from the same place many times and always do the same thing. If your not going to complete the order correctly whats the point of giving options. Problems with ordering online.
Madihah . 2021-10-29
MORE AT Just Eat
Dire I don't know how they managed to get the pizza so greasy
Rick Jones . 2021-10-27
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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5 Opinions
Absolute chaos!!! I ordered two small pizzas online at 7.16pm and was told they would be ready at 7.36. I turned up at 7.30 and walked into a wall of noise. Staff members shouting very loudly at each other and even swearing on a couple of occasions. There was another customer in store and we both just looked at each other in sheer disbelief. Totally unacceptable and unprofessional behaviour. I felt totally ignored for the first few minutes of being there as they were too busy arguing with each other. Eventually I was asked what my name was before the one member of staff who seemed to be the boss (female with glasses and definitely the loudest) shouted over me to another member of staff that she wanted a medium not a large. Once the latest shouting episode was over I was then told that my pizza had been made ‘wrongly’ and had to be made again. Another wait and another 20 minutes of watching staff argue. My 10 year old daughter wanted to come with me- I’m so glad she didn’t as she would have been petrified with all the noise. Eventually the new pizza was ready and I left the store at 7.57. My daughter enjoyed her pizza but mine (which had been ready for a good 20mins) was now cold and had to be reheated at home. Awful customer service!!
222 Opinions
Just ordered of just from new york pizza and ordered a large chicken donner meal and there was only 5 pices of chicken in the meal and the chicken wasn't cooked properly nore were the chips I rang up and all I had was a load of abuse from them and they said nothing they can do and hung up on me very rude people won't be ordering from them ever again will take my money else we're
10 Opinions
Had the Margarita and chips with sauces, didn’t finish it as I was full and pizza was well worth it. Simple Italian flavour, keep it going!
845 Opinions
Terrible customer service , talking about me on the phone to each other like I couldn’t here them , very rude and couldn’t care less that I wasn’t happy with the food that I had got, won’t be ordering from here again!
145 Opinions
Margherita and Texas BBQ pizzas cooked to perfection, so tasty, as we're the dough balls and chicken strippers. Food arrived within 20 mins and was nice and hot. Driver was lovely too. Thank you so much for making it a fabulous night in for us!