Pizza Hut in Cardiff

The first driver brung us our pizza, but instead of 2 he only brung one. Was told that the next one would come with another driver. The next one came, but they were now all cold. I asked for a refund because of their own mistake, but the person on the phone was very unprofessional and wouldn’t do anything about it and was ranting about how the pizzas were in bags so they weren’t cold. Do not recommend this place. If a mistake is made, they will not own up to it and are very unprofessional with their service.

DO NOT GO or order TAKEAWAY. I ordered a takeaway as a treat to myself and spent the night going back and forth to the toilet. This morning my stomach is in agony.

Food delivered was cold, in same bag as bottle of pop, rung and was told I could have a refund only because I said I was going to leave a bad review , chased up my refund with Customer services to be told store said no refund offered, complete lie.

Food wasn’t great. Probably a supermarket pizza would be better

absolutely everything was STUNNING !

Did everything I asked , food came fast and sooo tasty. Defo be ordering again !! Thank you x

my food took an hour and 40 minutes to be delivered and then it arrived cold, won’t be ordering again

Waited well over an hr for a small pizza and had no contact what so ever this place is really bad wouldn’t recommend

The food looked good. It was hot. However, it had very little taste, and the garlic dip was disgusting

delivery time was fine, food was nice and hot, however the food lacked flavor the garlic dip was awful, all in all quite disappointing

Promised to deliver and 1 hour later still no pizza but the manager said it was on its way 25 minutes ago. 3rd call and they are waiting for a driver. Not the best service.

All Excellent and arrived sooner.

Forgot sauce & food was soggy becuase of time waiting for it to be delivered

Absolutely loved my experience at Pizza Hut. Nice service, delicious pizza, and a lovely atmosphere. Definitely a must visit spot.

⭐⭐⭐⭐⭐I absolutely love Pizza Hut! Their pizzas are always fresh and delicious, with a perfect balance of toppings and crust. The staff is friendly and efficient, ensuring a great dining experience every time I visit. Whether I’m dining in or ordering delivery, Pizza Hut never disappoints. Highly recommend!

Waited an hour and half and food came freezing

Very nice pizza and friendly staff , so happy

Absolutely loved the pizza at Pizza Hut! The flavors were amazing, and I couldn't resist ordering more. Just one more slice left and I had to have more of that deliciousness! Definitely coming back for more soon!

Had a amazing experience with the store . Well maintained and tasty food coming out of the store. Friendly staff and culture.

One of the best places the on the street to order pizza with multiple options. I would highly recommend the pan pizza which is a speciality and is only available in pizza hut and the cookie also hits the right spot. The staff including the manager are a super friendly bunch, always ready to help and a quick chat. Especially Akash who works in the evenings is a joyous guy , makes smacking pizzas and you can rely on him to get the order done right. I would recommend anyone to try this pizza hut joint and you'd definitely like their food and the people who work there.

Have been to the place quite a few times, the atmosphere is quite welcoming. I was attended by Mr Aakash, providing me the necessary queries i had on selecting the pizza. Looking forwarding on visiting the place soon.

Received a hot tasty food , fast delivery, driver was very nice to me

Both cookie doughs were too overcooked almost tasted burnt wouldn’t say the quality was great, the ice creams that came with them were so disgusting threw them away, overall disappointing on good thing was the delivery time won’t be ordering again

Thank you for the warm burger and

Food not hot, delivery driver not the friendliest

love the fact the food was piping hot as usual n tastes amazing 👏 😋

Order was very late and left the order outdoors when raining

Pizza is delicious and fresh also good customer service😊

Waited over an hour for my food... The actual food is very tasty and delicious. I have no complaints. 😊

Wrong food was sent which arrived cold, spoke to the manager who said it’s “ not his problem” and that I should email support and wait 48 hours for a reply… had to go get food elsewhere and still waiting for the refund as what they sent was inedible

No sauce on pizzas dry just cheese and toppings not happy at all

Ordered a large meat feast and a medium plain cheese arrived. Disappointing.

Tasteless and not worth the money. Sorry but will be going back to Pappa Johns.

Had to call three times someone hung up on me. No call from driver or restaurant we were supposed to go to a Halloween party and now we will be over two hours late. The food was cold too.

The driver got lost and I tried to direct them as best as I could as I’m not local to the area and I’m just visiting on holiday.

Very tasty, glad I ordered the 2 dips

Food was delivered late and was cold! Also missing item there was no cheesy garlic bread. The delivery driver was rude and unhelpful! Requested refund, will never order from this place ever again!

Took two hours from when we placed order. Still not here

The menu was confusing, listing a vegan meat feast next too the regular meat feast, both of which were not vegan because of the meat… plus the vegan cheese is disgusting

My food is freezing cold. I have no dips. And the Ice-cream is like milkshake.

Part of the order was missing. Meal deal was ordered and drink was not received.

Missing items on original order, so had to wait longer for second delivery resulting in having to reheat the original order .

Phoned up and claimed driver was outside for 15 minutes. Yet I was waiting outside for ages so they lied.

Do not order from here, they will tell you its just under an hour but then the delivery driver will contact you making an excuse and even when you try and help giving them alternative directions they still do not turn up, and when you contact the driver again he the makes up another excuse, reported the restaurant and driver as currently at the time of writing this I have being waiting nearly 2 hours

Driver did not come and knock on my door they just stayed in their car outside and we had to go to them and the food was freezing cold will not order again

Driver has been having hard time to find my place, but after 10 minutes with me on the phone + 3 text messages he finally found the way and delivered still warm delicious pizza hut, like always taste excellent 👌

Very disappointed undercooked really doughy not what i remember pizza hut to be 😔

Called here, my first time eating from a pizza hut! Service was slow, food was mediocre, the customer area was untidy. First impressions of a pizza hut, I won't be in a rush to go back to one!

Food didn’t come in time so I had to work a 13hr Night Shift on no dinner

Ordered from Pizza Hut and food was mediocre, not extremely warm and slightly burnt. One of my orders was a double pepperoni pizza and yet there was at least one slice that pretty much had no pepperoni on it. Pizza was nearly 30 minutes late and only got told about the delay after I asked where my delivery was.

The order was wrong, the hut delivered garlic bread instead of cheese garlic bread. They did not provide any dip with the pizzas.

Very good service, all the team members in Woodville road store are very approachable and kind. Now we are regular customer there..

Did not receive food but saying delivered very confused

Pizza was cold. Delivery driver just handed me the box! Never again thanks.

Pizza is a bit bland I remember the days pizza hut was great. Not so much now..

Food was cold never knocked on door and had to ring to get them to come back!

Not impressed late and got told numerous different delivery times!

If you don't order dips you get them. When you pay for them you don't.

takes ridiculous amount of time to come

Pizza was burnt hardly no toppings on it

Terrible. Food was cold, and the base was chewy/stale. Nothing like in the past or from other stores, it literally looked like store bought bases with a couple of toppings thrown on for a take-out price.

Paid for two dips. Got zero dips

Not great they forgot all the dips I ordered

Pizza doesn't taste as good as before. Veggie supreme has 2 or 3 prices of tiny pepper or onions on it that's all. The whole order came to £36 is wasn't worth it at all. Will never order again

Missed off cheese triangles from my order

Was filling out a review and it said hadn’t arrived but had. Pizza was stone cold when it arrived but the rest was okay

I can only comment on collection. The customer service was great, friendly and quick. The food was ready in good time and fantastic quality and taste. I want disappointed in any way and will call and recommended them in future.

Received different cheese in pizza

Original order delivered to wrong address

Was such a good pizza! Topped Dominoes

My order did not turn up !!!! But toke my money

Food was cold and cheese was missing off the pizza

the driest pizzas I’ve ever had delivered. Would not bother again.

don't bother ordering. the portions are tiny for how much it costs. no meat on the chicken wings, smallest wings I've ever seen. Only got literally 15 wedges, most of which were tiny. Pizza was stale and cold. it seemed like they'd cooked it 5 hours earlier and just left it sit out until someone wanted it. extremely overpriced and not worth it at all. beyond disappointed. what a waste of money

Food didn’t arrive - restaurant wouldn’t answer phone either won’t be ordering again

Food was stone cold when arrived

The worst experience I have yet experienced in my life , pizza was hard and overcooked. Cookie dough was just a sold lump of cold cookie not soft at all, Delivery was very late .

It’s been 2.5hrs since I ordered, supposedly out for delivery over an hour ago, still not here. Called restaurant 33 mins ago and told its out for delivery. Unsure what else to do really? paid £30 for no food.

Sorry about the dog 😭, try not to Chuck the food next time

Food was lovely as always from Pizza Hut and I don’t think I’ve ever met a better delivery driver than the one I had. The customer service I received was absolutely disgraceful from this restaurant and will probably never order from this one again

Ordered gluten free base as part of a group order. Was disappointed to see that the pizza was a lot smaller than the normal pizzas and had less toppings, I ordered a medium and the whole pizza was just bigger than my hand. I ordered a make your own with vegan cheese and beyond meat sausage and jalapeños. The flavour wasn’t great, minimal cheese and the tomato sauce wasn’t very nice. I was hugely underwhelmed. If I hadn’t have got this through a 50% offer it would have been almost £18. I find this a bit of a joke if I’m honest, won’t be ordering from here again and I certainly wouldn’t recommend to anyone gluten free. Delivery was fine.

Didn’t like the pizza at all , toppings didn’t taste normal garlic bread was rock hard.

The worst! Terrible service, bl**** f****g I****s Driver didn’t show up on delivery address but blamed it on an international (irish) phone number. Food cold! Never again!

I ordered a Mac and cheese some potato wedges and a cookie dough, via deliveroo as my house was too far to have the food delivered. The Mac and cheese was great but the potato wedges were mostly okay until one I but into was green and tasted horrible I almost threw up after eating it. But everything else was okay.

This place used to be one of the best Pizza Hut's in Cardiff. It used to be so popular before Domino's. The pizza's used to be amazing! Cheap aslo! The dough used to be cooked perfect. The new staff the company employs never want to work and cook. When recieving my pizza, the dough tasted fresh as if it wasnt cooked properly at the right temperature or time. Food was cold. Rang to complain as it took 2 hours or less, they told me that they refuse to refund me but to offer me a free pizza there. During the call, the gentleman i spoke to could not understand a word of English which i found quite rude considering it's a place were most speak English or Welsh. The man was quite rude to me also. Not the best service or food.

It was a real shame. I was looking forward to my order and it arrived over an hour late after contacting the restaurant. It came cold, stiff and missing items. I was thoroughly dissatisfied.

Had a bad experience with just eat, as pizza came all over the place with toppings fallen off

Excellent service and good food. Especially the staffs, they are very friendly and welcoming.

Outstanding customer service. I have ordered 2 pizza today and it came very fast than expected. I ordered 1 margarita and 1 veg sizzlers and the pizza seems amazing and really delicious. The delivery guy was very kind. I would recommend this store to all my friends and relatives.

This store charged me for two pizza's but then point blank refused to deliver them. I was told it's "my problem not theirs". The manager is rude and condocending. I am now persuing legal action against this store out of principal. Pizza Hut is claiming they can't refund because they failed to send me a confirmation email. Apparently they cannot trust a bank statement. We'll see if the small clamis court does! Don't bother guys, this place is run by thieves.

Half an hour late & cold!!! I would jgive no stars if I could!!

Pizza was a little over cooked 😢

What an absolute shambles. Ordered pizza 7 ish. Email said 20.15 to 20.35 . 20.50 I phoned to be told would be 3 mins. Still waited. 21.00 ish I rang and said I hadn’t received my pizza again told on way. Kept ringing. Phoned 5 times. Just before ten a pizza turned up. Ham and pineapple. I ordered ham and pepperoni. To say am annoyed hunger and fed up is an understatement. Then after ringing again they sent out a new cold 🥶 cold pizza with a free Pepsi. I want a full refund .

They are very helpful, on time for the delivery, and very tasty.

Amazing food and really friendly staff

Not all that tasty, all I can taste is salt and chilli, also very heavy dough

If I could give a zero - it would be this. Delivered pizza’s with missing order and the employee tried to blame the delivery driver (what?!) … a vegetarian received meat on his pizza… the wings were burnt… the pizza tasted stale… the garlic and herb dip curdled… no refund for missing items. Customer service was awful. Hanging up constantly, no apologising for the awful experience and would put us on hold to ‘transfer to a manager’ when infact there was no intent to put me through… mumbling the name so we couldnt understand. This is the worst customer service I have ever experienced and I’m still in disbelief of what’s happened.

Ordered on app, was delivered late and food wasn’t even what I ordered in the first place. Pathetic

Arrived to collect order an they said they hadn’t received it on phone they told me £6-99 but by the time they gave me my pizza it had gone up by £2 As I was waiting for my pizza someone cookie fell out of the tray on to work service an they just scooped it up an put it into the box an sent it out for delivery But what is a huge concern is that they use the same pizza cutter for every pizza I would not use this Pizza Hut again

Don't order from here they charge £5 for black cookie I called nothing they do even thought they put it in a box and sent it out