Rocket Joes in Cardiff

Terrible customer service , talking about me on the phone to each other like I couldn’t here them , very rude and couldn’t care less that I wasn’t happy with the food that I had got, won’t be ordering from here again!

Rocket Joe's does great pizza-- at first I tried them because their pizza is square, but now it's my go-to place in Cardiff. Highly recommend.

Owners is lovely and food is amazing 100/10 would defo recommend!

Did not arrive and still have not received my refund they accepted my order too and I called many times !

very good food delivery guy was very friendly and polite 8.5/10

Would do 0 stars if possible! Didn’t deliver food, I have proof via camera they didn’t even attempt to deliver my food. rang restaurant and they was not helpful what so ever said the driver gave it to 2 kids. Didn’t offer refund or to send any replacement food. Absolutely disgusting customer service I won’t be ordering again!!!!

asked for a beef burger with no cheese, they gave me cheese, asked for a cheesecake and they forgot it.

Pizzas arrived folded and crushed. Complained to Rocket Joes and they blamed Uber Eats delivery. Have ordered pizzas via Uber Eats for years but have never had them like this, Rocket Joes not taking responsibility, awful, avoid!

Pizzas arrived folded and crushed. Complained to Rocket Joes and they blamed Uber Eats delivery. Have ordered pizzas via Uber Eats for years but have never had them like this, Rocket Joes not taking responsibility, awful, avoid!

Great service, quick delivery and will order again

Food was nice not the hottest but the wrong address was on the system (my fault didn’t double check) and the driver was amazing was no fuss for him to find the right postcode can’t fault it and good price for quality food, and quick delivery all things considering with wrong address definitely order again

Great when you're craving an American pizza! Fast delivery too

Please avoid this pizza shop I paid £16.50 for a large pizza chips and drinks and I didn’t even fill my family enough food was disgusting I’m so disappointed I avoid going to this place disgusting! Rip off!

Lovely hot food, very good sized portions. A delicious treat.

Not the same as other rocket joes. Food is not as nice....

All the food was stone cold the pizzas and fries, really disappointed as a customer who has rockets joes quite often on weekends 😕

Delivered early, nice hot and well presented pizza. Many thanks 😊

£18.99 for the smallest pizza they had to offer and another £5 for BBQ wings that wasn't even barbecued. Plus delivery fee and service charge. So I paid £26 for absolutely nothing. Didn't even touch the sides. Never thought rocket Joe's would charge that much for what's like a starter. Never ordering again. RIP off conning filthy weasels.

one of the pizzas were wrong but still alright

Great pizzas, competitive price truly one of my favourites in cardiff been ordering form here for almost a decade

The delivery driver was extremely rude and refused to deliver the item to the door.

Very good place to have a family pizza Bay one get ather free £21 it is a masing

you did not deliver my food ! i want my money back now ! alost £50.

honestly some of the best fries I've had consistently from a place!

Spent £30 ordered a pizza and it literally had one meat ball one thin slice of sausage and one pepperoni on each slice. How stingy can you get it won’t hurt to add a little bit more meat I’m sure you won’t go out of business if you put few more meat toppings never again. I would have been a regular your loss.

Always a great pizza and great value

Pizza went somewhere else so had to make two new ones. But I given 5 stars because they never let me down before and I used them for years.

Ordered deep pan and got the most thinnest pizza ever

Delivery guy riding a bike through it lashing down with rain good guy shame the cheese on the pizza tasted sour

Ordered for my first time at "Rocket Joes Pizza" my mother phoned in to order the pizza. She is old and cannot walk far so I had get the pizza for her. Entered the shop and waited at the front desk for 3-5 minutes while they carried on in the back afraid to approach me or something like that. Finally someone approaches and decides to serve the guy behind me in the line? The guy behind collects asks for his collection order behind me and the guy serves him? Excuse me? I am then nodded at finally and ask him for my collection order despite waiting longer than the guy behind me? 0 stars for customer service. As for the pizza I bought a 12 inch turkey ham, pepperoni and black olives pizza for around £20.00. This pizza was about 29% pizza dough/crust 70% cheese and 1% tomato sauce. The olives were slightly tough and you could tell they were not fresh as if they were refrigerated. The cheese was mediocre not bad but not good I'd say there was too much of it to be honest. Couldn't taste the turkey ham it felt a bit dry but not bad texture wise. The pepperoni was the one good thing but it was not exceptional tasted great but again not fresh was slightly tough. The tomato sauce or what little there was atrocious. It was spread extremely thin it tasted awful to be honest it tasted like watered down tomato sauce mixed with a ton of garlic. It was the worst part of the pizza. All in all the pizza was mediocre or I'd say under mediocre it is one of the worst tasting pizzas I have tasted to be honest and pizza is not that hard to mess up in the world of food making lets be honest. The parking is atrocious you will not easily find parking nearby you just need to get lucky. All in all with the awful first time experience from their service something which I have never experienced before in the 20+ years I have lived in Cardiff Rocket Joes now get this special trophy. The atrocious tasting pizza and the obscene cost for a small pizza at £20.00 when competitors charge better pizza and more of it for half that price. Plus the awful parking and simply driving out all that way. I cannot say I will be visiting again. Edit forgot to mention the online ordering system is a headache and doesn't clearly layout how you customise the second pizza in a buy 1 get 1 free special offer. Overall 46/100 Recommended alternatives: Pizza Gogo - £10.99 4 free toppings for a 15 inch pizza. Taste and service are a 99/100 Dominos - £11.99 (varies) collection 2 free toppings for a 13.5 inch pizza. Taste and service are a 78/100

Lovely food, all fresh and still piping hot.

Great when you want an American style cheap pizza! Arrived early too! Thanks

Always love the pizza from these guys - probably the best in Cardiff I'd say!

Freezing cold absolutely disgusting it all went in the bin I want a refund please

APPALLING CUSTOMER SERVICE!! I will never order from this place again! Myself & husband have been a customer for quite some time making home delivery orders & walk in visits Lastnight they refused my order saying they don't deliver to my area..I then said yes you do you have delivered to me plenty of times..wouldn't take order.. My husband then rang and placed a fake order for 89pound odd said area..he said is that ok to deliver..yes yes ..so my husband then said so why the hell did you refuse my wife's order? (My order was just under 50) They literally started laughing on the phone to my husband..but at least they didn't get the 80odd pound order... absolute joke......also I will say we AVOIDED Thier chicken at ALL cost...the chicken is so dy it's awful and the skin on is rock hard you could knock somebody's front door with it and the skin still wouldn't shatter....I will never line Thier pockets again

Quite cold - not very tasty.. not very good quality really for £20. Expected it to be a lot bigger for the price or at least the same quality as well known pizza takeaway companies. Disappointed- wouldn’t recommend!

Excellent service and excellent service

Excellent service friendly staff

They delivered my pizza and were understanding when I was completely drunk, I'd give six stars if it could

10/10 excellent food always on time friendly staff

Was real good as always never had a problem with rocket joes 😎

I have paid £16.49 for no thing pizza very small even not enough for one child plus that not tasted chicken has different taste supposed be tandoori chicken but it was not Not deserve to pay £16.49 for baby pizza size the driver amazing and polite

Outstanding food and friendly staff

Absolutely gorgeous best pizza in Cardiff 10/10 from me

Great collection deals. Worth a look to take away if you are in the area.

Nice little shop, friendly and great service. Nice pizza and fries. We had two of each to go. Pepperoni pizza great, I had the special and found the meat balls very herby! Otherwise nice experience over all good was also OK. 👌

I found what looks like a baby/animals tooth in the cheese of my pizza I have got a picture of you have an email address what can be done about this please I’m very disappointed.

Lush pizza and sides and fast delivery ‘

Food was cold missing items aswell

Great pizza and value for money

Great, tasty food but a touch expensive!

Place looked very clean and organised!

Until today we used this place regularly and always enjoyed it. They sent the wrong pizza, incorrect base and when we contacted them the attitude was that they were due to close soon. The food was cold. So obviously they are ok with sending out naf food because its near closing time. Never again

We ordered later in the evening. Pizza arrived on the wrong base& was cold. When you're paying for food you expect it to be hot at the very least. The attitude was when we called that they were closing soon, so tough, basically!!! They are fine with sending out naf food. We were regulars but never again after that!!!!! Terrible pizza, Terrible service

Loved this place since i was a kid great pizza as always

Slightly cold but other than that, very tasty pizza.

I didn’t receive order or cash back

Great pizzas and speedy service

Delivery driver was friendly, food was delicious and hot. Always has good portions. Im a loyal costumer

Amazing food as always, piping hot too! Good all round ☺️

Food quality is good but they staff have attitude issues when called to inquire about the delay in delivery. The driver was very late that pizza was cold by the time I got it.

Food was on time but from when I got the notification on when its on its way it took over half an hour and food was cold

Great fast service lovely pizza

Delicious pizza, arrived hot and really speedy service, they read any notes you leave. Can't fault, our go to pizza place!

We ordered 1 pizza 2 sides and cheesecake. First off we understand that there is two houses on our road with the same number but was disappointed when we called them and they claimed they had called multiple times (they haven’t) so it arrived over an hour late and pizza was good side fine but the cheesecake came COMPLETELY FROZEN … the delivery was over an hour late how would it still be frozen. Honestly just bad experience

Food arrived early which was excellent. However the pizza that was delivered had a number of incorrect toppings to what was ordered. The "bbq" sauce that was delivered tasted remarkably like daddies brown sauce. It was far too spicy to be considered bbq. Totally inedible for our children. Weve had the bbq sauce from this restaurant over q dozen times qnd its never been like this, we called the store to advise of such to be told it was just their regular bbq sauce. I can guarantee it wasn't. I offered to return the items for a replacement or refund to be told that was not possible. Terrible service this evening from what USED TO BE a lovely establishment. Unfortunately it is now unlikely we will return as customers!!

Waited over 2 hours, the restaurant said it was on its way The food never even turned up!! Avoid!! Go somewhere else, just eat where useless in helping also.

Don’t order from here as I have been ordering from here for a couple of months they have been fab but today I have ordered and food haven’t came in 2 hours so I phoned them to see where it was they said they have delivered it to us and they won’t give us a refund and won’t awnser where they ordered it to so do not order from here

Food was good although arrived without the garlic mayo that was ordered.

food was alright, but they forgot the tub of coleslaw, which was annoying.

it’s my youngest sons birthday and he requested to order from rocket joes. we ordered 2 pizzas (buy one , get one free), we wanted one pizza completely different to the other and so we called up to change the pizza toppings and we were given disgusting attitude & foul language was used. you should never buy from this place. NEVER. and after reading the other reviews, i’m certain you should never order from here. my sons birthday is ruined and he is very upset. this is gut wrenching. i’m so very heartbroken to see my son this way.

Very fast, driver was efficient and polite, great food

sent me the wrong order , when I called them they blamed me, very poor customer servive

Delivered incorrect pizza and said it was the right order. Will not use them again. Did not try and rectify the order.

Food was fresh and piping hot, amazing value for money.

WARNING ORDER FROM HERE AT YOUR OWN RISK ORDERED 2x MEDIUM PiZZAS FROM HERE TODAY ABSOLUTELY AWFUL COMPLETELY TASTELESS NO BASE SAUCE. WORSE THING OF ALL WAS THE ATTITUDE I GOT WHEN I CALLED TO EXPLAIN. I WAS TOLD WHAT DO YOU EXPECT FOR £14 GO TO DOMINOES REAL BAD ATTITUDE ZERO CUSTOMER SERVICE PUT THE PHONE DOWN ON ME. THIS IS MY FIRST EVER BAD REVIEW CONGRATULATIONS

Great tasting pizzas and really friendly service. Good value for money too.

Barley any chicken on pizza and the piece of chicken was extremely dry

Food was early but had to go out to meet him as my address is difficult to find.

For a ‘medium’ pizza it was pretty damn small. The toppings were correct but for £11.99 you would expect something slightly larger compared to other pizza places in Cardiff (especially the Rocket Joe’s in Riverside - they give you a good pizza!) Ordering a pizza from this store felt like a bit of a ripoff! Sorry for having to say this, but I won’t be ordering from here again any time soon.

DO NOT ORDER FROM ROCKET JOES CITY ROAD!! Bought 2 pizzas to celebrate my brothers birthday and after each of us have already started to eat, my bampy found these 2 BURNT bits of glass baked in the pizza! After calling the establishment to make a complaint, we were greeted by an extremely rude employee who accused us of lying as there is ‘no way there’s glass in it’ and after asking his name he hung up the phone. Will be going to trading standards with this one😡😡

Missing toppings which I paid extra for

Dreadful. Chips dropped on the doorstep by delivery driver sad apologies when asked for more chips was told it was too far to go and get more and come back and was given £2.00 back. Won't bother again.

Horrendous, this place was served the worst pizza I’ve ever had. It was overpriced with £16 per large pizza. The pizza itself was like plastic and the dough tasted like it came out of an old factory. Do not go here.

I had a chicken burger meal last night it was absolutely disgusting and fries are very bad and my tummy was upset whole day

I had food from this restaurant, it was bad taste ,after having the chips and burger I got STOMACH pain,I think the oil is not good,please change ur oil time by time please.

Nice pizza I enjoyed nice and thick

First time round but certainly won’t be the last. Cheers

Well order was not correct was missing a topping on the pizza also dough was black crust err lol no sure of my garlic bread

Excellent food! Excellent delivery time! Food still hot!

Didnt recive it it never come needs this sorted out right away

Useless taste, not worth buying

Large fries were not large at all. Otherwise ok food

Amazing pizza and super quick delivery!

I received a text at 21:01 to say my food was on the way; my partner saw the delivery driver outside the house at 21:20 and was trying to flag him down and had no luck, I phoned restaurant they said that it was on its way, phoned again 25 minutes later when still hadn’t arrived they said it was on its way and shouldn’t be long, the driver rang and after 10 minutes or explaining he finally came to which my partner notice it was the same car that was outside 40 minutes before our food was freezing and not happy with restaurants service !

One of the toppings was missing but the food was still excellent

The food was greasy and tasted under cooked

Delivery was on time & food hot. Good selection of food & special offers.

Not happy, use to love ordering from here, but not anymore. Food was late and cold. Pepperoni didn't taste right, now bad bellies all round!

arrived cold and with stuff missing, but they sent replacements without making a fuss. food was as good as ever though!