Based on 222 opinions finded in 4 websites
Based on 222 opinions finded in 4 websites
Nº 1419 in 1625 in Cardiff
Nº 31 of 37 Pizza & Pasta in Cardiff
Opinions
Just ordered of just from new york pizza and ordered a large chicken donner meal and there was only 5 pices of chicken in the meal and the chicken wasn't cooked properly nore were the chips I rang up and all I had was a load of abuse from them and they said nothing they can do and hung up on me very rude people won't be ordering from them ever again will take my money else we're
Anthony Mark Hollyman . 2024-10-26
MORE AT Google
We ordered food at 6:41 and it still hasn't turned up at 20:31. Will never order from this company again
Sebastian Llewellyn . 2024-10-23
MORE AT Google
Ordered two All American Burger meals, but appeared to get two Hawaiian Burgers instead (only had cheese & pineapple on them), very disappointed as we specifically wanted a burger with blue cheese on.
Mark . 2024-10-10
MORE AT Just Eat
never arrived, have been ignored by the restaurant.
Meirion . 2024-09-24
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Food turned up 25 mins late and cold,the chicken wasn’t the best.so won’t be back
Lee . 2024-09-21
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Slightly wrong order but food was good still
Jess . 2024-08-11
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I ordered on the 24th which the food got delivered, now on the 31st they have tried delivering that order again, my aunt asked for the receipt to check the date (the date on the receipt was 7 days ago) not even that prior to her checking the receipt the delivery driver was giving her abuse about how it was my fault and that I ordered it wasn’t there, and he even had the cheek to snatch it back off her when he was proven wrong that I didn’t actually order anything today💯
Daniel Williams . 2024-07-31
MORE AT Google
I haven’t received my food!??????
David . 2024-07-25
MORE AT Just Eat
Ordered a large mixed kebab and a pot of garlic mayo. It was alright, decent, but was very small for a large. The chicken doner was delicious but the lamb doner was a bit meh. Some bits were lovely but others were quite dry. Sauce was nice, salad was a bit wilted and, overall, it was on the luke warm/cool side...not hot. May just be having a bad night so will probably try it again
Samantha . 2024-07-10
MORE AT Just Eat
Superb experience, great food, recommended
ioan . 2024-07-06
MORE AT Just Eat
Just received my order, usually spot on & exactly what I ordered. This time, instead of the blue cheese burger with garlic mayo, tomatoes and onion had a plain burger & there was no pineapple as ordered on my pizza
Heather . 2024-06-14
MORE AT Google
They’re friendly and I’ve always found the pizza is good
Charlie Browne . 2024-06-04
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Food was freezing and disgusting. Curry sauce was like water, kebab was in a pizza box freezing with a pitta that looked like it was bought from Tescos it was so small, would never ever order from here again, recommend to stay away
sophie . 2024-04-27
MORE AT Just Eat
I think this place is wonderful, the doner wrap is only 4£ and boss and the pizza is a great kebab shop style pizza I love it here owners once gave me some seeded bread aswell so lush
Zach Gill-Swift . 2024-01-14
MORE AT Google
How difficult is it to cook a pizza without burning it? Evidently, it cannot be done by the staff at this establishment. One could possibly find something similar in a post-apocalyptic setting.
Jimmy Gitdoy . 2024-01-04
MORE AT Google
disgusting attitude from staff ordered food 2 hours ago, understandably it’s a busy night but i was palmed off as tho i haven’t paid money for this!! didn’t even check my address, told me to be patient and told me it was 15 mins away DO NOT order from this restaurant horrendous service
Ellie Tawton . 2024-01-01
MORE AT Google
Got a chicken wrap and chips and it was delicious, genuinely excellent!
Joseph Lambert . 2023-11-15
MORE AT Google
Food was great but was missing the garlic bread I ordered . I called up and was told to ring back at a later time speak to the manager as they were busy . Oh well won't bother again lost customer shame really as the pizzas are lovely .never mind I'll find somewhere else
Chris Hall . 2023-09-30
MORE AT Google
I was feeling peckish after a night shift and decided to give this place a go. Lush chicken popcorn, fries and drink for £5. Bargain! Friendly staff and delicious food.
Paul Briffett . 2023-09-28
MORE AT Google
Let me tell you all this is the best place to get kebab I order all the way from wenvoe and it’s honestly the best food ever their sauce is so rich and tasty order on a regular
Yusuf Miah . 2023-09-25
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Worst takeaway I ever had in my life the chicken boxed was ripped threw the top like somebody or something was trying to get into it threw up after the food horrible don't go to this place!!!!
Aaron O donoghue . 2023-09-21
MORE AT Google
I can honestly say that this is the worst takeaway I have ever had. The chips were anemic and not even cooked, they were still frozen in the middle I had to cook them myself when they arrived. The chicken burger came with no salad or sauce, just bun and chicken. DO NOT GO TO THIS TAKEAWAY
aimee higgins . 2023-09-17
MORE AT Google
Ordered two pizzas for me and my partner as a pregnant woman they both came raw and also had hair in my pizza , so there for the worst pizza place I have ever been too,, DO NOT GO IF YOUR PREGNANT!!!
Sarah Davies . 2023-09-03
MORE AT Google
I’m in love with the man in here. He has a good dentist.
Mollie Taylor . 2023-07-25
MORE AT Google
Favourite kabob in Cardiff, I love the free delivery well worth it food arrived fast and hot
Josh Steer . 2023-06-28
MORE AT Google
Placed an order an hour and a half before closing, only a pizza with BBQ base and a kebab and two drinks, not a big order. The order hasn't arrived, the person I spoke to said it would be 6 minutes away, that was also an hour and a half ago, wouldn't reccomend, was a shame
Robert Edwards . 2023-04-03
MORE AT Google
£6 for a halloumi wrap with no sauce & no salad. Just unseasoned, soggy haloumi in a wet wrap. Looked more like a folded piece of paper than food, it was so thin you could've eaten it with your mouth closed. These people are pure scammers. The website says wraps are "served with salad", but the guy on the phone seemed to think you had to specifically ask for the salad....... first day on the job huh buddy? Never before have I received a takeaway order so pathetic that it made me audibly laugh. These people are giving the City of New York a bad name, and thats coming from someone who hates America. Shamin, absolutely shamin.
Reginald Arthur . 2023-04-02
MORE AT Google
Not bad. Can be better if they maintain good hygiene and keep the food constant Every time you go you’ll get a different taste even though you order same pizza, I think it’s a bad thing A positive thing about this place is it’s open till late
Sajid Mohammad . 2023-03-18
MORE AT Google
Not real fried chicken, order was wrong burger. Chips undercooked and soggy. Pizza was unpleasant.
Robert Shakespeare . 2023-03-15
MORE AT Google
Terrible straight to the bin and no answer when calling to complain
Luke Ellis . 2023-02-20
MORE AT Google
The food and customer service was good bit wasn't so special
Somaliland Avengers . 2023-02-16
MORE AT Google
Always a good day at New York pizza, worth the money, one of the best fast food restaurant ✌️
Aditya . 2023-02-09
MORE AT Google
they always get the order wrong and never answer the phone
Jack Bear . 2023-02-06
MORE AT Google
They never ever answer the phone. To edit my order but other than that it’s good.
Courtney Searle . 2023-01-21
MORE AT Google
Disgusting service and they try to rip you off by leaving things out
Rhys Burrows . 2023-01-21
MORE AT Google
It was absolutely the best pizza I ever eaten! Thanks guys ❤️🙏🙏 🍕
Sarkawt Klarinett . 2022-12-22
MORE AT Google
Bästa pizzan med den nya ägaren och bra priser! Gå dit och käka där!
Sarkawt karlsson . 2022-12-22
MORE AT Google
I was there with my Italian friends and we loved their pizzas! With Very respectful and lovely guys <3
Said Ali . 2022-12-22
MORE AT Google
New management is great very polite staff great food and large portions for good prices definitely come here more often now
ieuan “notoriousbig” stuart . 2022-12-21
MORE AT Google
Ordered 2 pizzas. They tasted cheap, oh well. I don’t often complain. But the issue was after every time I had a slice or two I felt very ill. I’m concerned about how this is made and kept aswell as the ingredients used. AVOID AVOID AVOID
Alicia Gil-Cervantes . 2022-12-21
MORE AT Google
The chicken kebab was amazing and I would say it’s the best in Cardiff. And the management is good, staff are being nice and kind. Highly recommend the WRAP
Patty Liao . 2022-12-20
MORE AT Google
Quite possibley the worst pizza I've ever ordered. The base was tough and stale like, cheese rubbery. Minimal toppings. Tasted horrible.
Ryan Thomas . 2022-12-07
MORE AT Google
Food didn't arrive. Made me wait two hours and spend 20 minutes contacting their support for them to lie about calling me to cancel the order.
Fergus Drake . 2022-11-18
MORE AT Google
an half & half large kebab. all the veg, garlic & barb q sauce, chips and it was banging! good place to go when your starving!!!
Paul Kehoe . 2022-09-05
MORE AT Google
I ordered 2 chicken chips meals and all I got was 4 pieces of chicken tried to ring but it keeps ringing what an absolute joke . I want my money back not paying £8:50 for 4 pieces of chicken it’s cheaper to buy a frozen bag and cook them my self 0 stars
Danielle Mitchell . 2022-09-05
MORE AT Google
Poor quality rude staff don’t recommend
Tryahrbandb Aluacbar . 2022-09-01
MORE AT Google
Absolutely gobsmacking poor staff got our order completely wrong swearing at us over the phone as we asked for a refund not good at all don’t reccomend food also very poor
Sam Thomsanhasanicebum . 2022-09-01
MORE AT Google
Ordered food from here an it didn't arrive, when I rang them they swore at me and refused to refund my money. I called in to the shop the next day and when I saw how dirty the shop was I was glad I didn't get any food
Stephen Halter . 2022-08-28
MORE AT Google
The staff were dirty, the shop was dirty and the food was disgusting I will never use this place again I took the food home and threw it straight in.the bin
Getaway300950 . 2022-08-27
MORE AT TripAdvisor
Very rude staff over the phone. Refused to take the order as the website kept crashing. I recommend trying anywhere but this place.
Ashley B . 2022-08-23
MORE AT Google
Called to complain as my pizza has been over cooked (tastes like it's been reheated) the crust is literally crunching(picture3).. garlic bread is as white as a ghost and they refused to do anything about it and called me a liar.. will not be eating here again
C sxze . 2022-08-01
MORE AT Google
Complained about my food as it was under cooked and not fit for consumption, the person I spoke to was rude and shouted that I was wrong, the staff here did not try to help fix my complaint but instead shouted at me that I was lying. Save your money and do not order from here, spend your money somewhere else
danielle davies . 2022-08-01
MORE AT Google
My go to guys for food in Cardiff. 10/10 service, friendly staff (great people), and I personally have never had a bad meal from them, and always had freat portion sizes too. Always recommend New York Pizza to friends and work colleagues. Cheers guys :)
Tom Dimond . 2022-03-12
MORE AT Google
Went to New York pizza on 30th of January got 3 burgers a pile of mess did not get my curry sause. I will not be going back. I do not recommend
carol yilmaz . 2022-01-30
MORE AT Google
Food was delicious and delivered on time I highly recommend New York pizza to everyone, it has a wide variety of foods to choose from, delivered on time and hot, very tasty thank you New York pizza
Sarah Spaans . 2022-01-16
MORE AT Google
If you're looking for a great late night takeaway, this is the place to go! Great food, great price and great staff!
Alice Stephens . 2022-01-16
MORE AT Google
Absolutely disgusting food and service all that needs to be said
Joe Joe . 2022-01-03
MORE AT Google
Ordered delivery, after two hours it still hadn't shown up, tried to call but found out the phones were disconnected and they'd closed for the night.
Tom Seldon . 2021-12-26
MORE AT Google
The food was almost an hour late, no one cared when I called when the food turned up it was cold and again the staff couldn’t care less. Thank god I don’t live in Cardiff so I can get away from this awful takeaway. Absolute shambles! DO NOT ORDER FROM HERE
Sam Kimpton . 2021-12-08
MORE AT Google
We had our pizza delivered and it came all squished up in the corner in one big blob. It was like half the pizza had been gone before we even opened the box if you want order from here I don’t recommend delivery.
Olivia . 2021-11-21
MORE AT TripAdvisor
Food tasted good and good customer service. Poor hygiene, with gloves not being worn. Food given in broken container.
Georgia D . 2021-10-07
MORE AT TripAdvisor
Normally I would never write reviews I don’t like to complain however getting food 2 hours after order and it showing up at the door cold I should have sent it all back and had it made again I am very disappointed in this service I am happy to say I would never order again
William Buckingham . 2021-10-01
MORE AT Google
pizza was 9 outa 10, coleslaw homemade and was 10 out 10.Delivery was fast, food was piping hot, Thank you and well done
Siraz Manuar . 2021-09-26
MORE AT Google
Very greasy, type of grub that you get on a night out, would only get again if i was drinking. Chips were decent. Would like, on the meal deal, to pick 3 different sides but there is no option.
bizza . 2021-09-24
MORE AT TripAdvisor
Warning After a swift decision to order from here and a two hour wait for the food, our delivery arrived. The order was wrong and the food was dripping in grease. The food would be thrown out and rejected by anyone working in a Victorian work house. Really looking forward to the inevitable food poisoning. We all agreed this was the worst meal we have ever had, and as someone who does not write reviews, I would not feed the food from here to a dog. I'd love to say this is an exacerbation but it's not. Avoid at literally all costs..
Hywel Nash . 2021-09-19
MORE AT Google
Chips, kebab meat and can of coke. 2.5 hours. Didn't realise they were actually based in New York
Rhodri . 2021-09-17
MORE AT Google
Food was amazing cooked perfect and delivery driver was very friendly and chatty even though it was 2:55am always never fails to provide good food weather is order or go into shop Best takeaway food in cardiff
Paul Banks . 2021-08-20
MORE AT Google
The worst run food establishment in Wales. Avoid like the plague, you have been warned.
Edward Carter . 2021-08-13
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Ordered a 5 piece chicken meal deal and a munch box, 1 piece of chicken missing, nothing was fresh. chicken tasted like it had been in a display cabinet for ages - dry and tasteless, chips were manky and chewy, all the food tasted old; overall a total waste of money and totally unenjoyable. Delivered half an hour late, and marked on just-eat as delivered 5 mins before it turned up - total joke from start to finish
Leigh C . 2021-08-12
MORE AT TripAdvisor
Don’t usually complain but this was awful, about 7 hairs in both my wraps when I opened them, rung up e place and they were just rude and accused us of trying to get money, so ended up still hungry and down £20, absolutely shocking
Harrison Jones . 2021-08-08
MORE AT Google
Order was 40 minutes late , however pizza was brilliant quality especially for the prize , you can't beat 12 inch for £9. Staff were seemed polite over the too. Just ordered from them again, they were slightly late, however in the bag i had an apology letter and a free can of pepsi, the driver was also very apologetic and polite .
Leo Taylor . 2021-07-23
MORE AT Google
So we have just received our delivery and I called to complain that the mixed kebab that we ordered did not come with the chicken I was actually being nice because I could have complained about the fact that the food is cold but I chose not to to after it being an hour late I tried to speak to them and request a refund they continued to shout at me and then they hung up the phone absolute atrocious customer service no regard for customers giving them money would not even hear me out out complete and utter shambles the guy who I spoke to should be ashamed of himself I wish I caught his name but to be honest I couldn't understand a word he was saying. I have attached two photos. One being the chickenless kebab and the other being the time I originally ordered and the hour and a half later I had to call to check where it is. I would have just requested a refund for my kebab but now I want a full refund. I want it for the cold pizza, the lateness and the fact you decided to get in to a shouting match with me. Resolve it ASAP or I'll be paying a visit to your restaurant and see if you decide to shout at me without a phone to hide behind.
Anthony Carbis . 2021-06-30
MORE AT Google
Absolutely awful! Order took just over an hour to arrive. Website states you must select 2 sauce and 4 salad. I listed in the notes section what I wanted on each item as I only wanted 1 sauce and one item of salad. This was completed ignored and order arrived all wrong. I called the restaurant to explain and was told they are too busy and they ended the call. Very rude and unprofessional. All food went in the bin. Will never order from here again. Disgusting customer service. Wish you could rate zero.
chloelouiseb2021 . 2021-06-11
MORE AT TripAdvisor
I wish there would be a zero star review for just how awful this places service is. An hour and 15 minutes, 4 calls later and I still haven't gotten my food. (I live 20 minutes away on foot, tops.) I'm lost for words at how this store is in business with delivery times like that. Edit: Arrived in the end, food tastes like plastic. Not worth the hassle, especially as reviews show this is a reoccurring issue with this place.
Mecovy . 2021-05-07
MORE AT Google
We have had several meals delivered from New York pizza and every time they have been amazing , tasty hot and everything we asked for . I highly recommend New York Pizza.
mark williams . 2021-04-23
MORE AT Google
Whatever you do, do not order food from this restaurant. The food is disgusting and they take 2 hours to deliver! I rang them to see where my order was and they didn’t care at all! I would tell my worst enemy to order food from this place!!! Never ever again!
Mathwilscarlets . 2021-04-17
MORE AT TripAdvisor
Without being dramatic it honestly is the worst pizza I've ever had, including frozen pizzas I put in the oven myself
Luke Parker . 2021-04-16
MORE AT Google
Lovely pizza an the stuff crust is amaze
John Packham . 2021-01-07
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good value food and price, staff are also friendly
Mark Howes . 2020-11-16
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Been ordering food from here for a while now and every time it's at least half an hour late. But ordered food tonight at 6:50 it was eventually delivered at 7:50 which is half hour later than it said. The order we had was wrong and freezing cold. Decided to phone as couldn't eat what was delivered to us. They said they were busy which is understandable but no excuse to get orders wrong. After saying they would deliver the correct order in half an hour we were still waiting an hour later. Overall it took almost 3 hours to get the food we had ordered and paid for which we couldn't really enjoy as it was 9:30 and almost time to be going to bed. Will definitely not be ordering from here again!
Steph North . 2020-11-03
MORE AT Google
OK food, decent price. Not much more to say. Fairly average takeaway, but still nice. We collected so seemed to miss the issues that others are having with late delivery and being cold... .
Dom . 2020-10-21
MORE AT Google
Chips are too crunchy and it tastes too good with any meal
Salmabanu Shaikh . 2020-08-13
MORE AT Google
Hood food, very reasonably priced, arrived quickly and tasted great
Chris McNally . 2020-04-30
MORE AT Google
Pizza are tasty staff are friendly and always taylor the toppings
Kishan Singh . 2020-02-24
MORE AT Google
I didn't wait too much,the order was so tasty,and it cames in a nice offer!
Petrica Apetroaei . 2020-01-16
MORE AT Google
New York pizza is always amazing, Especially the burgers chips and Doner wraps. The staff is always very friendly and helpful
Abu Musa . 2019-11-19
MORE AT Google
Pizza was burnt! Not happy at all chicken in the kebabs was dry and burnt! Waited for The food for a long time and also when I wanted a large pizza they said I can have only 2 toppings only do not recommend this place to no one
julina zupkova . 2019-06-06
MORE AT Google
The food that I ordered took them half hour to make it and when they gave it to us it wasn’t even the one we wanted the food was cold burnt never going there !!
Vasil Zupko . 2019-06-06
MORE AT Google
Burger meal=the burger was stunning done really well for a takeaway burger and the chips were gorgeous!the nicest takeaway chips i have had behind golden bbq but nearly half the price definately coming back!
jon . 2019-06-02
MORE AT Google
Aint happy 15 pound worth food chucked straight in bin disgustin chicken burger fake chicken chips soggy an nasty never again areful an a 2hour wait disgusting
Liam Holloway . 2019-05-23
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That was very nice :) Fast delivery
Patrycja . 2019-04-20
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my partner went for a late night pizza collection to suppress the munchies. Absolutely amazing pizza lovely base and toppings and fast service. lovely coleslaw best I've had. reasonable prices. would deffo recommend and visit again.
Sjc . 2019-03-02
MORE AT Google
Very good.... Quality and quantity you get
Ummarah Berki . 2019-01-29
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Garlic pepperoni PIZZA £8.50 for garlic bread with a small slice of peppeoni on each piece. Arrived less than warm and hard. This is not a pizza what a scam. Best part was the tango.
Daniel Bryson . 2019-01-24
MORE AT Google
The gentleman serving was very rude and I will not be going there again. It's disappointing having people like him in Cardiff
James Adams . 2019-01-08
MORE AT Google
Took a doner kebab and the chicken inside was crunchy and black because burn! Awful food! Never again in this place
Mattia Talamini . 2018-12-26
MORE AT Google
Always waiting too much, even if is quiet. Chips inside raw and burnt out! In the pizza there was something smelly.. I will never go again!!
Lorenzo tala junior . 2018-12-26
MORE AT Google
No point ordering food from here ordered 1 came 3 we asked the delivery man what happend he said he doesn't now anything we told him to take the food back then he started to swear at us for no reason really bad service
Jabbar Khan . 2018-11-27
MORE AT Google
Food was awful, 40 min late and lack of care for customer. AWFUL DO NOT BUY HERE. They were also very rude over the phone and food overpriced.
Tim S . 2018-11-18
MORE AT TripAdvisor
not at all happy did not bring my dips although it was paid burger was cold and when we phoned up to complain he argued with us over phone sorry would not got here again a big thumbs down
ALISON WHITTLE . 2018-10-23
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Food delivered was cold, in same bag as bottle of pop, rung and was told I could have a refund only because I said I was going to leave a bad review , chased up my refund with Customer services to be told store said no refund offered, complete lie.
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Had the Margarita and chips with sauces, didn’t finish it as I was full and pizza was well worth it. Simple Italian flavour, keep it going!
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Absolute chaos!!! I ordered two small pizzas online at 7.16pm and was told they would be ready at 7.36. I turned up at 7.30 and walked into a wall of noise. Staff members shouting very loudly at each other and even swearing on a couple of occasions. There was another customer in store and we both just looked at each other in sheer disbelief. Totally unacceptable and unprofessional behaviour. I felt totally ignored for the first few minutes of being there as they were too busy arguing with each other. Eventually I was asked what my name was before the one member of staff who seemed to be the boss (female with glasses and definitely the loudest) shouted over me to another member of staff that she wanted a medium not a large. Once the latest shouting episode was over I was then told that my pizza had been made ‘wrongly’ and had to be made again. Another wait and another 20 minutes of watching staff argue. My 10 year old daughter wanted to come with me- I’m so glad she didn’t as she would have been petrified with all the noise. Eventually the new pizza was ready and I left the store at 7.57. My daughter enjoyed her pizza but mine (which had been ready for a good 20mins) was now cold and had to be reheated at home. Awful customer service!!
145 Opinions
Margherita and Texas BBQ pizzas cooked to perfection, so tasty, as we're the dough balls and chicken strippers. Food arrived within 20 mins and was nice and hot. Driver was lovely too. Thank you so much for making it a fabulous night in for us!