New York's Pizza in Cardiff

My order didn’t even arrive tried to contact numerous times an no reply

Large kebab and chips in the same box. Wouldn’t have said it was large. Asked for mayo on chips mint sauce on meat. Didn’t read notes and put mayo on the meat. Spoilt it a bit for me. No mint sauce fair enough not a problem. Food was ok. Slightly disappointed this time around.

burger buns burnt.....spoilt whole burger 🍔

Just ordered of just from new york pizza and ordered a large chicken donner meal and there was only 5 pices of chicken in the meal and the chicken wasn't cooked properly nore were the chips I rang up and all I had was a load of abuse from them and they said nothing they can do and hung up on me very rude people won't be ordering from them ever again will take my money else we're

We ordered food at 6:41 and it still hasn't turned up at 20:31. Will never order from this company again

Have used this place a couple of times now when in the area. Great food and great value. Thanks again for another great meal.

Ordered the Value Box for the Chicken Wings and the lower carb option, but was delivered a box full of Chicken Nuggets, Sausage and Popcorn Chicken... Wouldn't have minded but the meal I ordered was £10.50, when I called I was told they couldn't remember the address or the order but 'next time' I could have it half price. Not good service.. Also didn't add any of the sauces I ordered, will go somewhere else next time.

Ordered two All American Burger meals, but appeared to get two Hawaiian Burgers instead (only had cheese & pineapple on them), very disappointed as we specifically wanted a burger with blue cheese on.

never arrived, have been ignored by the restaurant.

Food turned up 25 mins late and cold,the chicken wasn’t the best.so won’t be back

Slightly wrong order but food was good still

I ordered on the 24th which the food got delivered, now on the 31st they have tried delivering that order again, my aunt asked for the receipt to check the date (the date on the receipt was 7 days ago) not even that prior to her checking the receipt the delivery driver was giving her abuse about how it was my fault and that I ordered it wasn’t there, and he even had the cheek to snatch it back off her when he was proven wrong that I didn’t actually order anything today💯

I haven’t received my food!??????

Ordered a large mixed kebab and a pot of garlic mayo. It was alright, decent, but was very small for a large. The chicken doner was delicious but the lamb doner was a bit meh. Some bits were lovely but others were quite dry. Sauce was nice, salad was a bit wilted and, overall, it was on the luke warm/cool side...not hot. May just be having a bad night so will probably try it again

Superb experience, great food, recommended

Just received my order, usually spot on & exactly what I ordered. This time, instead of the blue cheese burger with garlic mayo, tomatoes and onion had a plain burger & there was no pineapple as ordered on my pizza

They’re friendly and I’ve always found the pizza is good

Food was freezing and disgusting. Curry sauce was like water, kebab was in a pizza box freezing with a pitta that looked like it was bought from Tescos it was so small, would never ever order from here again, recommend to stay away

I think this place is wonderful, the doner wrap is only 4£ and boss and the pizza is a great kebab shop style pizza I love it here owners once gave me some seeded bread aswell so lush

How difficult is it to cook a pizza without burning it? Evidently, it cannot be done by the staff at this establishment. One could possibly find something similar in a post-apocalyptic setting.

disgusting attitude from staff ordered food 2 hours ago, understandably it’s a busy night but i was palmed off as tho i haven’t paid money for this!! didn’t even check my address, told me to be patient and told me it was 15 mins away DO NOT order from this restaurant horrendous service

Got a chicken wrap and chips and it was delicious, genuinely excellent!

Food was great but was missing the garlic bread I ordered . I called up and was told to ring back at a later time speak to the manager as they were busy . Oh well won't bother again lost customer shame really as the pizzas are lovely .never mind I'll find somewhere else

I was feeling peckish after a night shift and decided to give this place a go. Lush chicken popcorn, fries and drink for £5. Bargain! Friendly staff and delicious food.

Let me tell you all this is the best place to get kebab I order all the way from wenvoe and it’s honestly the best food ever their sauce is so rich and tasty order on a regular

Worst takeaway I ever had in my life the chicken boxed was ripped threw the top like somebody or something was trying to get into it threw up after the food horrible don't go to this place!!!!

I can honestly say that this is the worst takeaway I have ever had. The chips were anemic and not even cooked, they were still frozen in the middle I had to cook them myself when they arrived. The chicken burger came with no salad or sauce, just bun and chicken. DO NOT GO TO THIS TAKEAWAY

Ordered two pizzas for me and my partner as a pregnant woman they both came raw and also had hair in my pizza , so there for the worst pizza place I have ever been too,, DO NOT GO IF YOUR PREGNANT!!!

I’m in love with the man in here. He has a good dentist.

Favourite kabob in Cardiff, I love the free delivery well worth it food arrived fast and hot

Placed an order an hour and a half before closing, only a pizza with BBQ base and a kebab and two drinks, not a big order. The order hasn't arrived, the person I spoke to said it would be 6 minutes away, that was also an hour and a half ago, wouldn't reccomend, was a shame

£6 for a halloumi wrap with no sauce & no salad. Just unseasoned, soggy haloumi in a wet wrap. Looked more like a folded piece of paper than food, it was so thin you could've eaten it with your mouth closed. These people are pure scammers. The website says wraps are "served with salad", but the guy on the phone seemed to think you had to specifically ask for the salad....... first day on the job huh buddy? Never before have I received a takeaway order so pathetic that it made me audibly laugh. These people are giving the City of New York a bad name, and thats coming from someone who hates America. Shamin, absolutely shamin.

Not bad. Can be better if they maintain good hygiene and keep the food constant Every time you go you’ll get a different taste even though you order same pizza, I think it’s a bad thing A positive thing about this place is it’s open till late

Not real fried chicken, order was wrong burger. Chips undercooked and soggy. Pizza was unpleasant.

Terrible straight to the bin and no answer when calling to complain

The food and customer service was good bit wasn't so special

Always a good day at New York pizza, worth the money, one of the best fast food restaurant ✌️

they always get the order wrong and never answer the phone

They never ever answer the phone. To edit my order but other than that it’s good.

Disgusting service and they try to rip you off by leaving things out

I was there with my Italian friends and we loved their pizzas! With Very respectful and lovely guys <3

It was absolutely the best pizza I ever eaten! Thanks guys ❤️🙏🙏 🍕

Bästa pizzan med den nya ägaren och bra priser! Gå dit och käka där!

Ordered 2 pizzas. They tasted cheap, oh well. I don’t often complain. But the issue was after every time I had a slice or two I felt very ill. I’m concerned about how this is made and kept aswell as the ingredients used. AVOID AVOID AVOID

New management is great very polite staff great food and large portions for good prices definitely come here more often now

The chicken kebab was amazing and I would say it’s the best in Cardiff. And the management is good, staff are being nice and kind. Highly recommend the WRAP

Quite possibley the worst pizza I've ever ordered. The base was tough and stale like, cheese rubbery. Minimal toppings. Tasted horrible.

Food didn't arrive. Made me wait two hours and spend 20 minutes contacting their support for them to lie about calling me to cancel the order.

an half & half large kebab. all the veg, garlic & barb q sauce, chips and it was banging! good place to go when your starving!!!

I ordered 2 chicken chips meals and all I got was 4 pieces of chicken tried to ring but it keeps ringing what an absolute joke . I want my money back not paying £8:50 for 4 pieces of chicken it’s cheaper to buy a frozen bag and cook them my self 0 stars

Absolutely gobsmacking poor staff got our order completely wrong swearing at us over the phone as we asked for a refund not good at all don’t reccomend food also very poor

Poor quality rude staff don’t recommend

Ordered food from here an it didn't arrive, when I rang them they swore at me and refused to refund my money. I called in to the shop the next day and when I saw how dirty the shop was I was glad I didn't get any food

The staff were dirty, the shop was dirty and the food was disgusting I will never use this place again I took the food home and threw it straight in.the bin

Very rude staff over the phone. Refused to take the order as the website kept crashing. I recommend trying anywhere but this place.

Complained about my food as it was under cooked and not fit for consumption, the person I spoke to was rude and shouted that I was wrong, the staff here did not try to help fix my complaint but instead shouted at me that I was lying. Save your money and do not order from here, spend your money somewhere else

Called to complain as my pizza has been over cooked (tastes like it's been reheated) the crust is literally crunching(picture3).. garlic bread is as white as a ghost and they refused to do anything about it and called me a liar.. will not be eating here again

My go to guys for food in Cardiff. 10/10 service, friendly staff (great people), and I personally have never had a bad meal from them, and always had freat portion sizes too. Always recommend New York Pizza to friends and work colleagues. Cheers guys :)

Went to New York pizza on 30th of January got 3 burgers a pile of mess did not get my curry sause. I will not be going back. I do not recommend

Food was delicious and delivered on time I highly recommend New York pizza to everyone, it has a wide variety of foods to choose from, delivered on time and hot, very tasty thank you New York pizza

If you're looking for a great late night takeaway, this is the place to go! Great food, great price and great staff!

Absolutely disgusting food and service all that needs to be said

Ordered delivery, after two hours it still hadn't shown up, tried to call but found out the phones were disconnected and they'd closed for the night.

The food was almost an hour late, no one cared when I called when the food turned up it was cold and again the staff couldn’t care less. Thank god I don’t live in Cardiff so I can get away from this awful takeaway. Absolute shambles! DO NOT ORDER FROM HERE

We had our pizza delivered and it came all squished up in the corner in one big blob. It was like half the pizza had been gone before we even opened the box if you want order from here I don’t recommend delivery.

Food tasted good and good customer service. Poor hygiene, with gloves not being worn. Food given in broken container.

Normally I would never write reviews I don’t like to complain however getting food 2 hours after order and it showing up at the door cold I should have sent it all back and had it made again I am very disappointed in this service I am happy to say I would never order again

pizza was 9 outa 10, coleslaw homemade and was 10 out 10.Delivery was fast, food was piping hot, Thank you and well done

Very greasy, type of grub that you get on a night out, would only get again if i was drinking. Chips were decent. Would like, on the meal deal, to pick 3 different sides but there is no option.

Warning After a swift decision to order from here and a two hour wait for the food, our delivery arrived. The order was wrong and the food was dripping in grease. The food would be thrown out and rejected by anyone working in a Victorian work house. Really looking forward to the inevitable food poisoning. We all agreed this was the worst meal we have ever had, and as someone who does not write reviews, I would not feed the food from here to a dog. I'd love to say this is an exacerbation but it's not. Avoid at literally all costs..

Chips, kebab meat and can of coke. 2.5 hours. Didn't realise they were actually based in New York

Food was amazing cooked perfect and delivery driver was very friendly and chatty even though it was 2:55am always never fails to provide good food weather is order or go into shop Best takeaway food in cardiff

The worst run food establishment in Wales. Avoid like the plague, you have been warned.

Ordered a 5 piece chicken meal deal and a munch box, 1 piece of chicken missing, nothing was fresh. chicken tasted like it had been in a display cabinet for ages - dry and tasteless, chips were manky and chewy, all the food tasted old; overall a total waste of money and totally unenjoyable. Delivered half an hour late, and marked on just-eat as delivered 5 mins before it turned up - total joke from start to finish

Don’t usually complain but this was awful, about 7 hairs in both my wraps when I opened them, rung up e place and they were just rude and accused us of trying to get money, so ended up still hungry and down £20, absolutely shocking

Order was 40 minutes late , however pizza was brilliant quality especially for the prize , you can't beat 12 inch for £9. Staff were seemed polite over the too. Just ordered from them again, they were slightly late, however in the bag i had an apology letter and a free can of pepsi, the driver was also very apologetic and polite .

So we have just received our delivery and I called to complain that the mixed kebab that we ordered did not come with the chicken I was actually being nice because I could have complained about the fact that the food is cold but I chose not to to after it being an hour late I tried to speak to them and request a refund they continued to shout at me and then they hung up the phone absolute atrocious customer service no regard for customers giving them money would not even hear me out out complete and utter shambles the guy who I spoke to should be ashamed of himself I wish I caught his name but to be honest I couldn't understand a word he was saying. I have attached two photos. One being the chickenless kebab and the other being the time I originally ordered and the hour and a half later I had to call to check where it is. I would have just requested a refund for my kebab but now I want a full refund. I want it for the cold pizza, the lateness and the fact you decided to get in to a shouting match with me. Resolve it ASAP or I'll be paying a visit to your restaurant and see if you decide to shout at me without a phone to hide behind.

Absolutely awful! Order took just over an hour to arrive. Website states you must select 2 sauce and 4 salad. I listed in the notes section what I wanted on each item as I only wanted 1 sauce and one item of salad. This was completed ignored and order arrived all wrong. I called the restaurant to explain and was told they are too busy and they ended the call. Very rude and unprofessional. All food went in the bin. Will never order from here again. Disgusting customer service. Wish you could rate zero.

I wish there would be a zero star review for just how awful this places service is. An hour and 15 minutes, 4 calls later and I still haven't gotten my food. (I live 20 minutes away on foot, tops.) I'm lost for words at how this store is in business with delivery times like that. Edit: Arrived in the end, food tastes like plastic. Not worth the hassle, especially as reviews show this is a reoccurring issue with this place.

We have had several meals delivered from New York pizza and every time they have been amazing , tasty hot and everything we asked for . I highly recommend New York Pizza.

Whatever you do, do not order food from this restaurant. The food is disgusting and they take 2 hours to deliver! I rang them to see where my order was and they didn’t care at all! I would tell my worst enemy to order food from this place!!! Never ever again!

Without being dramatic it honestly is the worst pizza I've ever had, including frozen pizzas I put in the oven myself

Lovely pizza an the stuff crust is amaze

good value food and price, staff are also friendly

Been ordering food from here for a while now and every time it's at least half an hour late. But ordered food tonight at 6:50 it was eventually delivered at 7:50 which is half hour later than it said. The order we had was wrong and freezing cold. Decided to phone as couldn't eat what was delivered to us. They said they were busy which is understandable but no excuse to get orders wrong. After saying they would deliver the correct order in half an hour we were still waiting an hour later. Overall it took almost 3 hours to get the food we had ordered and paid for which we couldn't really enjoy as it was 9:30 and almost time to be going to bed. Will definitely not be ordering from here again!

OK food, decent price. Not much more to say. Fairly average takeaway, but still nice. We collected so seemed to miss the issues that others are having with late delivery and being cold... .

Chips are too crunchy and it tastes too good with any meal

Hood food, very reasonably priced, arrived quickly and tasted great

Pizza are tasty staff are friendly and always taylor the toppings

I didn't wait too much,the order was so tasty,and it cames in a nice offer!

New York pizza is always amazing, Especially the burgers chips and Doner wraps. The staff is always very friendly and helpful

The food that I ordered took them half hour to make it and when they gave it to us it wasn’t even the one we wanted the food was cold burnt never going there !!

Pizza was burnt! Not happy at all chicken in the kebabs was dry and burnt! Waited for The food for a long time and also when I wanted a large pizza they said I can have only 2 toppings only do not recommend this place to no one

Burger meal=the burger was stunning done really well for a takeaway burger and the chips were gorgeous!the nicest takeaway chips i have had behind golden bbq but nearly half the price definately coming back!

Aint happy 15 pound worth food chucked straight in bin disgustin chicken burger fake chicken chips soggy an nasty never again areful an a 2hour wait disgusting

That was very nice :) Fast delivery

my partner went for a late night pizza collection to suppress the munchies. Absolutely amazing pizza lovely base and toppings and fast service. lovely coleslaw best I've had. reasonable prices. would deffo recommend and visit again.

Very good.... Quality and quantity you get

Garlic pepperoni PIZZA £8.50 for garlic bread with a small slice of peppeoni on each piece. Arrived less than warm and hard. This is not a pizza what a scam. Best part was the tango.

The gentleman serving was very rude and I will not be going there again. It's disappointing having people like him in Cardiff