Pizza Hut in Coventry

I will not buy anything from ANY pizza hut in future After being told I could not order and pay with cash I left. I will NOT use an app and be forced to use card payment ! It's your loss pizza hut not mine and I have heard many members of the public saying the same.

Being asked to use a phone to order and then not accepting cash. I won't go there again. Food was ok but the above should the night

Horrid experience trying to order via the QR code on the table. It was so complicated. Why can’t I just order from the waiting staff. Won’t be coming back. And no pasta on the salad bar.

Ordered off Deliveroo, for over an hour said the driver was on the way, arrived after 2 hours, even though said it would only take 20-30 minutes, food was cold and rock hard, chicken tasted like rubber gloves.

Good food nice service will def come again it’s the first time here, booked a table online and ordered via the table QR code

Amazing options it was delicious will definitely visit again, my other half had a meat feast pizza he loved it too

Very nice service by all all managers. Food is at a high quality. Always happy when leaving the building. The employees make sure that you’re well looked after and make sure anything you need is brought to you. Overall definitely try… also the nachos 😍😍 And the chicken bites… please please try

was driving by and thought why not! we were met at the door by a lovely waitress called amelia, she was very helpful and professional and ensured my partner and i had a wonderful meal in which came very quickly after ordering, when asked questions amelia answered very confidently and completed our evening very well. thank you amelia!

This place doesnt change just like all other pizza huts, always clean and tidy, we had a warm welcome, but the reason we dont go much is because of the lack of vegetarian options due to non Halal selection. Hence the 4*. Pizza was lovely and the garlic bread was exceptional probably the best in the city. Desert was also great. Will go back soon.

No pasta told twice it was coming 55 mins later it had not arrived Broken drinks machine Broken ladies hand dryer Don't bother ever

We're local and have eaten in, collected, and had delivery many times from this Pizza Hut. It's always provided amazing customer service and the staff are excellent in keeping us up to date and handling customer service. We've never had a single issue with any of our food considering the amount we have ordered and the amount of mistakes other restaurants make. We had a delivery yesterday (Thursday) and the customer service was on point once again with helping our uber delivery driver when he had an electronics issue. Lovely people, and consistent quality!

We came during covid and understandably there are rules in place. But it was like ghost town! Only 2 staff. Which I get but even then service slow with only two tables with people on. Pizza is overpriced! I mean no where else do you have to order online so that’s a pallava! And what if you don’t own a smart phone?? Or any phone.. onion rings were horrible! Pizza was nice actually.. but for £15 a small pizza and salad and one drink is really pricey. And that was a deal apparently. We had to ask for the free nachos. Would not go back here. The staff were very unlively like Daddy long legs.. Walking around with their feet dragging behind them with no zest to serve people.

What a stressful expensive meal. Prior to arriving for our booking I checked out their website to see how they are running things during Covid, so I knew what to expect. Upon arriving we were told to collect our menus and utensils from a table. Once seated we were told it was contactless service and payment so I'd have to order our food online. So I tried to go to the site but I had no reception so I had to log onto their WiFi. I took my families order. The salads quickly arrived (you can choose a green salad, a potato salad or coleslaw) you are allowed only one per meal and the nachos are complimentary. The salads and drinks arrived very promply, but the green salad didn't have vinagrette as advised. We didn't chace it up as we had already pointed out we didn't have the nachos. The sides and pizza again arrived promptly. £3.99 for a cup of fries is a bit pricey so we didn't order fries. The food was spot on, very flavoursome except the onion rings which had no onion in them - they were onion flavoured, such a shame. My son finished his drink and food and so I had to go to the website to order another drink and pudding. It is then it dawned on me, I'm paying £2.45 for a glass of Pepsi! How cheeky of Pizza Hut. I begrudgingly ordered it along with a chocolate cookie dough and ice cream pudding for over £5!! This is when it went farcical. The waitress came over to clear the table. She reminded us that if we want pudding we need to do it on their website. I explained we already had. 20 minutes later (exactly as I had the email receipt of when I ordered) I stopped the manager and asked about the order. He returned a few minutes later and summit its still in the oven it should be ready shortly... it did arrive a few minutes later but I had to remind the waitress that we also ordered a PepsiMax 20 minutes ago - so this leads me to believe our order was missed or forgotten as it doesn't take 20 minutes to pour a drink. As I used to go to Oizza Hut on a monthly basis I also have a loyalty number which I couldn't use on the website when ordering so I asked the waitress if she could validate it. Unfortunately they couldn't and suggested I contact Customer Services to get the slice of pizza on my loyalty number... ugh..I definately will not be returning to Pizza Hut during Covid as I'm they've created a needlessly confusing process to eat here. Their prices have clearly gone up and they are saving alot of money serving pre-made limited salads and no refillable drinks. Harvester have it right, they have a dedicated server at the salad bar and they still offer refillable drinks, just ask the waiter/waitress for a refillable and they bring you a your drink in a new clean glass. Tut, tut Pizza Hut.

With covid being a big thing at the moment things have been put in place that's understandable but you spend alot of time waiting for tiny pizza to come then have to order again and wait again arrived for the buffet at 1:30 and wasn't really a buffet we have 5 tiny pizza once eatten them we had to wait another 20 minutes for some more tiny pizzas between 8 of us still hungry when we left was a total waste of money and time . So disappointed

Came out Friday evening for a fun family meal with my partner and children and it was just dreadful. We were greeted by a moody waitress. When we were sat there is no service at all. You have to order everything online. I understand in Covid 19 times they are protecting the staff but I myself work in a restaurant and we provide table service daily. When our drinks came they were wrong, despite ordering on their web page. Then when our food came out pizza dough was still raw in the middle. Barely edible. No one came back to the table to see how our food was so I had no chance to ask for a replacement. Then when we were finished and ready for the desserts we had unfortunately already ordered and paid for our plates were left dirty on it table for quite some time and we had to go a find a member of staff to clear us and get our desserts. We received no apology for this inconvenience and was met again with a moody waitress at our table. Desserts were basic and not at all worth the money. This has ruined our evening out as a family and I will not be returning.

The new system is bizarre. You’re seated by a person, but then you have to order on your phone through a website? You have to log in to the WiFi first then make you’re choices and pay online. The food is then delivered to you by a server. We’ve visited other restaurants since Covid and there systems are much better. If the problem is to protect staff, then do take out only. The person who seated us could of easily taken the order. It feels less like a restaurant as before and more like Takeout with tables. If that’s what you’re going for, then the pizzas need to be at take out prices. The prices seem to have gone up as well and now with no unlimited salad bar and no drink refills. This now doesn’t appeal for a family meal out.

The staff couldn't have cared less! They took ages to greet me, zero interaction skills, I wasn't checked up on once and not greeted when I left. It was a Wednesday night so only a few tables! Was also made to feel feel very uncomfortable by the 2 guys working in the kitchen.

Great start to the New Year as we took the family in for lunch to use vouchers we got for Xmas.1st with the Buffett menu which 4 of us choose and it was a very good choice.£15 for all you can eat salad, pizza, pasta and ice cream factory The food was lovely, well cooked and fresh. Service was great and the place was clean.All in all a lovely lunch for the family

I have been steering away from Pizza Hut since a poor experience some years ago but decided to give them a chance today. Very busy, staff scurrying around BUT very pleasant and helpful Did the buffet and found ample salad bar and range and quality of Pizzas excellent (and hot).. served with smiles and friendly voices.

Arrived at 6.45pm. Watched some people walk in and be seated. We were met with "have you got a booking" wasn't aware you could book. "We are very behind in the kitchen and cant take anyone if they havent booked" The place was empty! Diabolical customer service.

We've been 4 times over the last few months and always had a pleasant experience. 3 times we have been on a Sunday and used our Meerkat Meals code and the 4th time we went on a Bank Holiday Monday when you can't use MM so we opted for the set meal deal (starter, main and drink for £14.95).You get shown to your seat and then have to go up to order/pay for what you want which I can see from previous reviews some people are not a fan of. Personally we prefer this option though as it means you are not waiting for someone to come and take your order (you can order as soon as you are ready) but even better it means that when you have finished you can just get up and go and don't have to hang around for the bill. There were only 2 people on front of house on our last visit which did seem a bit short as the restaurant was pretty busy but the service was still prompt, tables were cleaned etc. The 2 girls were doing a sterling job and certainly would have slept well that night!!Food was up to the usual standard of Pizza Hut, hot fresh and filling. Plenty of toppings and decent portion sizes.We will definitley be back.

We arrived at the Pizza Hut at 6.35 p.m. on 15th May 2019 and were shown to our table - all very nice; however, NOW like MacDonald's, you have to stand in queue to place your order and pay before it is accepted. Every time you want an additional item (say a beer, soft drink, etc.), you have to queue up again, order and pay. On busy days, there could be big queues to order and congestion. This is not conducive to a pleasant "eating out" experience. Not sure if the Pizza Hut business model has changed - in my humble view, not a very good move.

Came her with young family as they all wanted pizza. Not my choice and I won't be back in a hurry.1st the help yourself salad bar needs sorting out as the salad was all mixed up where people had used the same tongs in different salads. OK if your not fussy but I don't like sweet corn which seemed to be mixed into every salad.Pizzas were tasty but lacking in toppings so it was basically a cheese and tomato base with minimalistic toppings.

Popped in in a busy Saturday lunchtime before going to the rugby. Lady on the door was nice and friendly and chatty and seated us straight away. All of us had the set menu, starter, individual pizza and a drink for £14.95 which is good value. Food arrived in good time and was hot and tasty and waiting staff friendly.

Not a bad experience todayRang up at early morning and able to reserve a table for family group lunch.On arrival sat quickly, slight delay in highchairs but not too long as limited amount and we did hit at lunchtime.Buffet meals are the way forward but a bit cheeky giving 1 price then at till find out its more and better to get kids buffet with dessert and drink than just buffet and drink.Plenty of variety and choice. Left with satisfied tummies

If you want a experience of waiting in line at a meal kitchen go to this place , will not call it a restaurant as that implies customer service which does not exist here total shambles and told the manager so who told me a load of rubbish about trying to improve the customer experience , all he is thinking of was cutting staff and more profit , Will not eat here again pity foods good.

You cant go wrong with Pizza Hut, this branch is a good one. Very friendly greeter/seater. I said I just wanted the buffet and soft drink. No problems at all.

Pizza hut are all the same really, can't complain about the food or the price of the lunch time buffet. But I have just met the most miserable and rude staff member I have ever come across in any industry. Completely disinterested, heard her say to the older couple behind us "just wait there, I'll sort you in a minute" in a rude, arsy manner. That customer service training didn't go to waste I see.

Getting a bit pricey for us thesedays,we will have to look for a "groupon". Never had a bad meal here and theservice is pretty good too. Will go back.

I love Pizza but have recently had a few negative experiences at Pizza Huts. I was therefore reluctant to visit Pizza Hut whilst shopping in Coventry. What a mistake I nearly made, this is the best Pizza Hut in the world.... the service was perfect, the restaurant was really clean with a great ambiance and most importantly the Pizza was amazing. Well Done Pizza Hut and give this manager a raise he’s obviously doing a great job with his team.

Waiting time is a joke, which is ridiculous considering its a Friday evening at 7.45 and half the restaurant was not being used, there was just one small area... Not enough staff members had to wait for ages for our food and to then ask for it to be boxed and the bill. Ordered bbq base, on a shared big pizza. I had to wait for it to be remade as it came out tomato and it was a small individual one! Salad bar was half empty too.

Went here as a friends leaving lunch, quite a small place but service was quick. Thin crust felt a little over cooked and plates could have been cleaner. Salad bar was good and full of the old classics

With Pizza Hut franchises, you usually know what you are getting. Love their pizzas - takeaway pizzas just can’t compare. This one is in a handy location and has a nice ambience. However, watch out how you park your car. I was outside the lines of the parking bay and got a ticket!

First time we have been here. Music very loud but they did turn it down when asked. Salad bar needed re-filling. Service OK. Food OK. Staff pleasant. Grandson and cousins enjoyed themselves, so all good.

Así, el viernes 15 de junio, visitamos Pizza Hut - nos sentamos y pedimos algo de comida casi inmediatamente me di cuenta de que había una hormiga en la mesa. Así que matado y permaneció en la mesa detrás de nosotros se quejaron que también había asesinado a un montón de hormigas en las paredes y una mesa y una chica tenía uno en su pantalón. Habían recibido un enorme descuento desde allí factura para compensar.

As we were having lunch with friends I booked in advance online to ensure we had a table. I was pleased I had as it was a match day for the wasps rugby team and lots of supporters were also visiting. Service was great with suggestions of deals and apps available. The service was quick and of good quality. I couldn’t fault a thing. Well done to the front of house and kitchen staff. We will certainly return!

We had a great time at Pizza Hut today and enjoyed the pizza as always! We were made to feel very welcome by Kyle who was always ready to help. Great atmosphere!

We always visit this particular Pizza Hut when we fancy a pizza. We've tried the others and have been overcharged at both of them.

My delivery never turned up to my hotel. Ordered online and waited over an hour. Gave up and used dominos instead

The meal overall was pretty good until it came to paying the bill. Asked for the bill after refusing desserts, and this came back fairly prompt. However, our server, Alicia (only waitress working), failed to then check back for over an hour!! There were only four tables in the restaurant and she was stood chatting to one of the chefs for most of this time. Tried to wave down her attention to no avail. Other two tables in the restaurant also needed attending to, dirty plates on their table, and no service during this time.Even put my coat on to make it more obvious. Didn't want to ambush the waitress as didn't want to seem too rude, so after trying to get her attention when she walked past but ignored us, I decided it had been too long. When I eventually had enough and had to walk my money to the other side of the restaurant, there was no apology for neglecting the table and just handed over the change. Needless to say no tip and a waste of time.

Pizza Hut at the richo is very good and the staff work tirelessly.The food is always cooked well and is always warm.

Don’t get me wrong, the food was ok and so was the service but the cleanliness was abysmal!

My husband and I visited the Ricoh Arena Pizza Hut on the 22nd December and ordered two mains which consisted of Meat Feast and a Ham and Pineapple pizzas. We were told the buffet deal was not on.

I haven’t been to Pizza Hut for ages, I came here with my two crazy kids and wife, ample parking, no need to worry, easy to get here, unless Coventry City are playing then it will be a extra ten minutes. We came at buffet...

Visited last week during the poor weather and was extremely disappointed to see that the car park had not been cleared/gritted at all, was like an ice rink! The salad in the salad cart looked like it had been there for a good few hours...

Went with the kids on a gloomy Monday afternoon. The pizza buffet was hardly stocked, the table was left with...

Visited with friend and her girls and arrived just before Midday on Friday (Half Term) when we entered Restaurant is...

Staff was exceptionally helpful, polite and friendly. Salad bar was replenished every few minutes and it was spotlessly tidy. Definitely will be back.

Metimos en domingo, cerca del mediodía. Ningún problema para conseguir una mesa, y el servicio era todo bueno. La comida estaba bien, como es de esperar, con comida estándar de Pizza Hut. A los niños les encantó! !

Never in my life have I seen such poor attitude from staff, slow service and an EXTREMELY POOR quality menu!! I didn’t even bothering ordering but my wife was hungry so she had an individual pizza which when it arrived looked like it had been thrown in the pan!! Never again will I ever set foot in a Pizza Hut!!

Did not disappoint, staff are exceptionally helpful polite and friendly. We had the Pizza/Salad lunch dealSo much choice of freshly prepped salads and hot and cold pasta'sPizza is brilliant, replenished every few minutes, brilliant service really Soft drinks are self serve and you can add flavours to your beverage like cherry into Lemonade or Lime into Coca ColaCompete with an ice cream station there is plenty for all ages to enjoy.Flooring is all one level and even, around the buffet area there is plenty of access.There is plenty of parking including disabled spaces along with regular spacesToiletsBaby changeAlcohol/bar service availableCocktailsWine barDesserts Available Also, take out can be ordered here, with some pretty good prices too! We spent under an hour here and it was spotlessly clean and tidy, no plates stacked anywhere - fab Keep up the good work guys

A bit all over the place to be honest. Food on the floor, dirty and untidy tables.The young lady that served us was really polite and very helpful. The food was ok but quite expensive for what we had.Won't be rushing back I am afraid.

I just took my 2 kids here for lunch. They love pizza but I'm often disappointed with pizza hut as they're not that clean and never re-stock the food. However, this one was a nice surprise. Lots of pizza out and was restocked continuously, as was the salad bar. I normally cringe when my 4 year old wants the toilet in these restaurants but this was also very clean. The staff were helpful and really friendly, especially the manager on today (4th September ).Even my 10 year old son said this is the best pizza hut and he's the best manager!We agreed when we want pizza again we will go to this one.

First visit since refurbishment, pleasant environment, bright and on today's visit quiet. Waitress who dealt with us was nice and very apologetic when I pizza I ordered had the wrong topping. She had the pizza remade quickly so I could eat with my family. Highlight has to be the milkshakes.

I love pizza hut but was pretty disappointed by this one. The restaurant was quite dirty and tired looking, the staff were ok but only ok, we chose the buffet which was a big let down really poor choice of pizza went up several times to return with no pizza as only some kind of vegetarian pizza available. Usually I really enjoy a quick bite to eat at pizza hut but this restaurant is not one of the better ones.

Decided to pop in on Father's Day evening for a meal and had a very pleasant experience. Restaurant not too busy, food ordered and arrived quickly, salad bar well stocked, tasty food so all good! Not visited a Pizza Hut for a long time - the individual pizzas are bigger than what i remember

Tuna nicoise flatbread pizza was good - lots of olives and rocket though needed more tuna. As much free salad as you want. Hawaiian pizza base soggy and tasted/felt uncooked. Staff OK, friendly. Free parking.

Dissapointed...ordered 2 kids pizzas 1 large adult.kids pizzas had hardly any topping on.£40 bill expect more than that.adult pizza great salad great service great kids pizzas rubbish.

The food is amazing but the fault is with the clenliness of the toilets tissue everywhere and someone had been cutting their hair so there is still-after i complained hairs in the sinks and on the side boards. for an eating house you would expect it to kept clean. You have to zoom in on pictures as they are hairs. I mean look at the sign in the toilets for christ sake. And just before leaving i noticed all the dust on the wood right by where we are eating its not your everyday dust this is a pile up of dust mites. Not happy this time round

For some reason, the pizzas taste better in the restaurant and not as good when I takeaway. Used this restaurant and it's recently been refurbished so it all looks nice.If you want to, you can sit by a window and watch cars going past if that's your kind of thing.I had a pizza with ham, extra cheese, mushrooms, pineapple n crispy bacon. Was jolly tasty. the other two had pizzas with different toppings but i'm guessing you are not that interested in what they had. Food was good, service was good, price was alright and we watched many cars go by.

We visited here in the February half term. We did go on match day, we didn't know it was match day. The restaurant was very busy, our waitress was very nice and helpful. We got a table after 15 minutes wait. The salad bar area was very messy, all over the counter, on the floor etc. But the staff were good at getting bread sticks when we asked for them and they got colouring for the kids. The food was nice as usual. Its just a shame we picked such a busy day.

Food was prepared really quickly and served quickly, despite the rush on. Glad we booked a table! Pepperoni was generous and price was good too. Kids just love the ice cream - I guess nothing beats it when you're a kid in control of the machine.

Enjoyable meal, nice to have a relaxing atmosphere where you can here yourself talk, food fantastic and ordering and service quick and accurate. Wide range of choices.on menu. Staff helpful and pleasant. Worth visiting.

Attending a footie match at the Arena so dropped in for lunch. Clean, tidy, friendly and very much the norm from a Pizza Hut. Good salad bar, well stocked and again what you would expect from these guys. Pizza was nice and overall no complaints.

My son and I visited for an early lunch at 12, staff were attentive and I was surprised how busy the restaurant was so early in the day. The food was hot and of good quality. There was a good selection of pizza and salad and other items ordered from the menu arrived in good time - made fresh to order. A nice lunch venue which seems very popular with people of all ages!

Visited here on a Thursday lunch time arrived and was greeted and was quickly seated well was offered a few places and the one we selected was dirty. Seemed to be only two members of staff serving and seating guests we went for the unlimited buffet and once seated was asked if we was ready to order which we was two unlimited buffets and two refills drinks cost £19.58.You had to wait for fresh Pizza's to be brought out and several times there was no pizza out and you had to wait !!! Salad bar was fully stock and it also got quite busy with still two members of staff but that did not affect the service we received.

We visited this pizza hut after the Coventry v Millwall match and I have to say we had a lovely time . The place is only a ten minute walk from the stadium so very convenient. It was quite busy but we we're welcomed in by a friendly of staff . We we're served well as in not straight away but not too long to wait which suited us.I wish I caught the young ladies name that served us as she was excellent. She took the time to chat to us and especially my son. The food was good but the service was excellent. When you live in London you get used to poor service but this was such a pleasant change .well done.

Attended this pizza hut for a family treat this lunch time (29/12) and again we was really impressed with the quality of the food and how regular the buffet was stocked! Also we both remarked how the manager was "on it" with his staff ensuring no one was without anything to do! Top marks keep it up!

I went to this restaurant on Tuesday night, we were a party of 5 including one 4 yr old. We were seated and food was ordered in good time, waited about half an hour for our food, 2 pizzas arrived (they were slightly cold) after waiting a further 5-6 minutes I asked one of the waiters where the rest of the order was. He then said that they didn't have the pulled pork for one of the pizzas and they hadn't made the children's pizza yet. The one waiter apologised and didn't understand why we weren't told or why 2 of the pizzas had been cooked and we still weren't made aware of the other meals. Needless to say I cancelled the child's meal and we left.It seemed that the staff were very young and seemed scared to speak to the customers or maybe just unsure of how to do their jobs?? We didn't have to pay for our drinks which was good, won't be returning.

Being out in Coventry for the day we spotted pizza Hut, haven't been in a restaurant for quite some time so suggested we go for the buffet.Quickly shown to a table, went for drinks as self serve,i tried Pepsi max but it just kept dispensing clear fizzy water, i mentioned to staff and they said oh yes we have everything else but no Pepsi max,Pizzas were dry and bland, however they did cook some fresh while we were there so we tried them as soon as they were put out,not a vast difference, more dough than toppings, only seen 2 staff members neither of which looked happy, don't know if my local pizza Hut any different but won't go back in a hurry to find out, my experience is now that I much prefer their rivals pizza

Bad service, loooong waiting time, I have been here a few times and things haven't changed. Don't bother coming to this place. Enough said.

Went for pizza after work with friends and service was a complete joke. I work in a similar environment and employ students... but if the staff here were mine they would be in serious trouble, here though no sign of supervision at all!The guy who 'greeted' us made us feel like we were a bother straight away, the way he warned us about a wait on food, felt like he'd rather just turn custom away. Salad bar mostly empty The door for the ladies was barely opening, not sure what was wrong with it. After pizza we waited a good 40 mins whilst staff stood chatting, before a waitress came to see if we wanted desert menus Waiter then came to take our dessert order.. he came back 5 mins later as he forgot what we ordered. Despite checking our dessert order twice the wrong dessert came and had to be changed. All these delays meant we were last in the building and the door had to be unlocked to let us out, making us feel unwelcome plus locking the door with customers inside is surely dangerous in case of fire.

Pizza wasn't that great, service a little slow considering not many in. Food went cold before half way through, it will be over the road to FB next time.

Whilst one of the more modern of the Pizza Hut chain, still the same service and food. Kids liked the drinks machine, Salad bar the usual pot luck in terms of what is full and empty - just wish the kids didn't like it so much.

Visited on Saturday 5th November at 2:30pm and the restaurant was only half full. Waited 10 minutes to be seated and then gave up and left after waiting 20 minutes for our order to be taken. Almost all the other tables in the restaurant were waiting to be seen by a waiter. Two waitresses were poking about on the till and couldn't do whatever they were trying to do. One waitress actually smiled at us and looked like she was going to come over but then walked off. There were 4 waiting staff chatting by the front not caring at all at all the people waiting for them. Absolutely appalling! Have written a complaint.

Third visit here. The food is consistently excellent. We enjoy that there are often new sides available to try. Fresh salad bar, fresh and perfectly cooked pizza, great drinks fountain and looks like there are great desserts but we are always too full to try then - thankfully.Waitresses were pleasant, prompt and efficient.Cannot fault this establishment.

The pizza was well cooked and very enjoyable but the service was slow, the sided did not turn up until we were halfway the meal. The salad bar was half empty and we had to go find the staff to pay the bill.

love coming pizza hut i always leave full ,the pizza is lovely i couldn't fault it also the cookie dough and cream is amazing.

Went there for my birthday, given DIRTY milk jug for coffee, meal NOT checked by Manageress at any point. SAUCES ON TABLE 2 WERE EMPTY. ASKED FOR A SPOON FOR ICE CREAM, told they are over there when nothing there waitress came to table and said they are there now, so you want me to go and get it myself? Yes I was told.When I spoke to Manageress she was disinterested , I explained I did not want it free, she then went to my wife stating " he is not happy so I have to give it free to you"We PAID Fully the bill, I do not appreciate her comments. Why this was not said to me? She was nice to my face.Maybe she should look at how she manages herself, clearly had a lot to learn about customer service, at the end of the day it is her responsibility to ensure stations are clean and ready prior to opening. Overall very disappointed at a two faced employee who is clearly not happy in her position and attention to detail non existent.

Don't order the Ultra Thin Pizza Base unless you like eating your filling off a pizza base no thicker than a sheet of newspaper! Great Garlic Bread with Cheese although disappointed that there was no lasagne. Salad bar is OK if you like dressings on everything except the tomatoes and cucumber. When will then learn - not everyone loves Mayo!

This is a brilliant place to go on a rainy day plenty of food, friendly staff and plenty of parking spaces. Good for family's, bushes and any occasion.

Upon arrival we were seated and informed the waitress we were waiting for a friend. As she took a while we ordered drinks and waited but we're given glares from the staff, when she arrived she was sat for a minute about to open the menu and a waitress came over straight away to take the order putting her under pressure to make a choice on her order. Once we had ordered food at 8 o'clock the wait for food began as we sat for 50 minutes when the food was then brought over at a barely warm temperature with no garlic bread as we then had to wait for that. After finishing the food without garlic bread we had to approach a waitress who then said she would 'find' our garlic bread. By this time we no longer wanted it so had a box to take home. The staff were far from apologetic and while not being entirely their fault shown a lack of interest towards our unsatisfied comments. I nor my friends will be returning.

First time here, arrived at a very busy time with my mum in a wheelchair. Staff very accommodating doing there best to sort an adequate table as quickly as possible. Food was good, fairly quick service, fresh and hot. Staff extremely polite and very helpful, Thank you.j

We regularly ordered take away from here and after quite a few disappointing experiences we stopped. Perhaps the worst was the burnt food we received and on our next take away when we checked the food at the counter before we took it away it was COLD! Cold food when you collect is simply not acceptable there us no excuse for this sloppy service.I'd asked the waitress for hot food (to reheat it) and she had taken the request without grace. I made the request very politely and discretely so it would not embarrass her. They clearly need to have some pointers in customer service here. Disappointing attitude and place - you'd think as a regular customer spending a monthly average of £150/200 you'd be well looked after. Clearly they don't need the business. Lack of care about their food, no regard for service or customer loyalty.Forgotten won't be back

Good meal with excellent service.We arrived along with 38000 other Springsteen fans to see him on concert at the Ricoh Arena. After being gruffly turned away from Chiquitas who frankly couldn't be bothered even to offer a time for a table or even to be polite with us , then ignored by Frankie & Bennies who did have plenty of empty tables outside but the staff were in no rush to clean them or rush to meet the demands of an obviously busy time, we stumbled into Pizza Hut . We were politely told there's about a 20 minute wait for a table along with 4 other couples. We were all efficiently given menus & each chose our food so when seated 20 minutes later as promised we all were able to order very quickly. The whole operation was very slick & efficient yet still friendly & polite. The pizza was good if not the best I've ever had . The salad was very good. I chose a lime sherbert ice cream shake which was truly superb. My only gripe was that the pretty 'style over substance' paper/card straw was soon made useless once wet after being sucked on. Given the extremely difficult operating circumstances created by having so many customers descending on them at the same time,all the staff at this Pizza Hut did a fantastic job & should be rewarded for working so hard.Thank you for making a wonderful night even better by not having the normally awful food experience when going to a large stadium concert.

Hadn't been to this branch for a while due to a slip in quality of meals, stingy toppings in the name of "portion control". I have to say i was impressed this time. Nice refurb. Better salad bar well stocked and better looking pizzas. Friendly helpful staff. The only criticism i have is that we were handed dirty cutlery with food caked on. However the waiter exchanged it for clean ones.

I don't really get this 'new look' thing they're doing, seemed like a grand waste of money to me. Aesthetics shouldn't be right at the very top of priorities. The food was expensive (think Dominos takeaway without any discount offers..) but tasted great. They got one of three meals wrong but brought a replacement. Pretty good overall just a couple of odd-ball people working there!

This place is a bit hit and miss. Last time service was poor, this time however we came for desserts quite late and was pleased. Sat down immediately, quick service, great sharing cookie dough, would recommend every time. During busy periods there is a lack of service. I feel one should always dress appropriately for a meal out but there is no dress code here at all which ruins it for me. Makes the whole place feel tacky.

Great Food and Service. We had our usual pizzas but we're tempted by the new menu so added a few starters such as onion rings, ribs and battered prawn. The latter 2 were fantastic. Unfortunately the onion rings were onion flavoured and contained no onion. We've always found pizza hut leave your plates collate while you eat but on the last two occasions they're quietly whisked away to make room. Great. Their pizzas are considerably cheaper but tastier than Dominos and you get to eat in, have a salad and drinks! Well done Pizza Hut!

Food was buffet but clean environment and friendly staff were also on hand. Food was hot and in plentiful supply. Certainly as good as the old days

I was really impressed with the new look and new menu, however we stuck with a classic pizza. The pizza did not disappoint, it was fresh, cooked well and tasted delicious - exactly what you would expect from Pizza Hut. Salad bar is superb too and it's all you can eat. It was a busy bank holiday so the service was ok; the girl taking our order was pleasant but essentially you serve yourself drinks, salad and ice cream (if you go for the ice cream factory).

Food is very good and get served quickly...would have given 5 stars if they had taken on board and addressed an issue regarding one of the salad dressings, wen I complained twice...been in since and still issue remains. ( think they may have changed the make, as it never tastes right, its spicier, which gives it a twang - not nice...others have complained too).Other than that Place is clean, tables cleaned and dried with clean cloths, floors and seating clean, hospitality very good too, food and drinks good too....This branch is best in Coventry in my opinion too, loos are clean , accessible, and have locks on doors and cleaning aids, nappy changing facility, and bins and fresh air sprays too....almost thought of everything.

Visited today place was busy but seated straight away, staff member very nice and told us all the information needed to no. Pizza come out quick but was wrong topping had chicken instead of ham. Staff member took it back no problem. Pizza came back out again, they had picked off the chicken and not removed all and what looked like thrown some burnt ham on top, cheese was now none exist. Told another staff member as wasn't happy. He got the manager and he was more than happy to help exchanged pizza for nice fresh one, apologised and even took the price of pizza off the bill. So pizza was free. Very good indeed just what you need to make up after 2 mistakes.

Came here for a childs party and ate while the party was going ahead. Lots to keep children going during the party. The food we had was beautiful, piping hot and the puddings are so good that after an evening eating out elsewhere, we come here especially to have a pudding. Staff really good with the children and restaurant and toilets kept clean to a high standard

I believe this is a trial store because they always have new stuff going on which is not in other stores. I've been coming here every other month since it opened. The kids and I love going for lunch and filling our belly's with pizza and salad.

Big changes since we were last here. A newly decorated interior and new menu. Both are a big thumbs up from us.It was very busy but we were seated immediately. Our waitress Georgia D was friendly, prompt to take our order, serve the food and clear the table. She even took the time to listen to my son place his order and chat which I'm sure made him feel valued.The food was fresh and fantastic. We chose pizza as usual but tried some items off the new menu. It was nice not to have to order ketchup and pay for it previously as all condiments are on the table now, as well as a new paprika salt which is fantastic on the chips.Very impressed with the new Pizza Hut!

Popped in to give the Lunch Buffet and go and I was pleasantly surprised.I don't really have anything against Pizza Hut, I just wouldn't usually pick the place myself but we fancied some lunch and the buffet seemed like good value. Now I believe this is one of the restaurants that is moving into the more "American theme" look and it was looking pretty good, I definitely prefer this look to the old Pizza Hut look.We walked in and pretty much had the pick of the place, we sat down and I just had water and the Lunch Buffet. Right away the buffet was looking good, pretty much anything you could expect within the world of salads but to sweeten the deal you have a choice of pizza too! So you can eat the delicious pizza but not feel too guilty because you're having salad too, what more could you ask for?I grabbed a couple of slices, I can' really give you the names but they tasted great. Clearly freshly made and full of flavour, for the salad I went for a bit of couscous, with some pasta and sweetcorn.There really is only so much you can say about pizza and salad but if you want a good value lunch deal then £6.99 for all you can eat pizza and salad has got to be up there.Worth the trip and money!

I had planned to have some lunch out with some colleagues. Having recently being diagnosed with coeliac disease, I phoned before hand to make sure they could do a gluten free option for me and I was assured that they would make me my own pizza but only charge me the buffet price (cheaper than ordering an individual pizza) not only that but when I arrived, the guy I spoke to came straight over to take my order and then went through the nutritional book at the salad bar with me so I knew exactly what I could eat. Since my diagnosis I tend not to eat out so much through fear of people thinking I'm being fussy but he was so helpful, nothing was too much trouble. I wish I'd have taken his name but think he was the manager there! Anyway definitely recommend. Very nice gluten free pizza too.

Went with friends to pizza hut and first thing we noticed was that it was really messy on the floor. Food from previous people was all under the table. The waitresses are very friendly but feel like they are short staffed. They got confused by our order and didn't bring everyone's food out. The pizza tastes ok. Nothing exciting. I have tried the pizza hut takeaway from this store too and felt that was better.

The pizza was divine for someone who does fancy pizza that much.Though on arrival we stood at the host desk for a while and after being sat down our orders were taken 30 later which I wasn't happy about.