Papa John's in Coventry

I had the worst experience with Papa John’s tonight. I placed an order for two pizzas, but when my delivery arrived, there was only one pizza. The driver not only tried to lie to me, claiming there were two pizzas in one box (which is obviously impossible), but also got up in my face and started shouting at me. When I asked for his name, he refused to provide it and even tried to lie about that too. Thinking I could resolve this with the restaurant, I called and spoke to someone claiming to be the “supervisor.” She was just as unprofessional as the driver. She rudely told me there was nothing they could do because the store was closing, then started shouting at me, refused to give her name, and hung up on me multiple times when I tried to get help. This kind of service is completely unacceptable. I’ve never dealt with such rude, unprofessional behavior from any business, let alone a major pizza chain. Papa John’s needs to seriously rethink how they train their staff and handle customer service. Until this is addressed, I won’t be ordering from this location again—and I’ll be warning others to avoid it, too.

I ordered a pizza for collection and I had missed a call. When I called them back, 5 min later, they had told me my pizza was out of stock. They were really kind and informed me what pizzas they had and also transferred my toppings onto the new pizza. It was really for collection within 10min. Also converted my dad to Papa John's! Thank you.

After 1 nice order. I ordered today on 22nd Nov and it should be 0star. Pizza is delivered 1hour after ordering. Manager asked for some recompense, refused saying or she is doing refund or I accept how it is. Very horrible. What's funny that's not first time they ate so slow but today they got award for being slow.

good pizza,friendly staffs and quick service

Pizzas we're below average. Not enough sauce added which was unusual. Toppings were scarce. rare to be disappointed with papa John's pizza but this was that time unfortunately.

Absolutely hopeless delivery driver, couldn't find our house and instead of calling me he decided to go back. I had to call and ask where is my order and they replied saying "the guy couldn't find your house so he came back" absolutely rubbish and I recommend you from now on picking up your order

Ordered cauliflower wings last night and the order turned up with just a few in and the rest was potato tots. They had obviously ran out and not bothered to call to ask if I wanted a replacement. Asked for a refund on call and the lady manager who can’t even understand english properly said no for refund and did not even offer anything, Disgusting customer service . Do not order from this branch , save your money , #waste of time.

I would recommend the chicken fajita.

Best pizza around. Great service. Friendly staff

You always forget the BBQ sauce on my chicken BBQ pizza. It upsets me.

Absolutely delish, very friendly staff and food was hot on arrival

Ordered 2 pizzas from here and after started to eat the first one noticed a long black hair in it. Immediately stopped eating it and checked the second one and there was a hair in that one too! They were under the cheese imbedded in the pizzas. Phoned them up and they weren’t having any of it so I told them I’d come back to the store. Once I was there I showed them the hairs (I have blonde hair) and they tried to blame it on me. Not sure how someone could plant a hair inside the cheese but they weren’t apologetic at all. Then they asked how old I was. Not sure what my age has to do with it, I was old enough to buy the pizza (and I was over 18). Finally got my refund and then they begged me not to leave a bad review. Awful service, I was treated like a liar and judged because of the way I was dressed & my age. Would never give papa John’s my money again. Teach your staff 1) how to wear hair nets and 2) treat your customer the way you would want to be treated. Awful

Ben, WHAT A GUY! great customer service, give him a promotion before dominoes snap him up!

Great pizza excellent customer service

Delicious pizza and friendly staff. I prefer them over Dominos

Just walked in. Got told any order will be 45 mins!!! As though didn’t want to serve me.

Ordered on app to collect at holyhead Road! When we arrived we recieve a phone call saying the store has closed now (still open on the app and accepted our order) we needed to then drive to cheylesmore store. So this took extra time and caused arguments between everyone. So not happy and won't be ordering from papa johns again.

Food was delivered on time and quality was really good

Collection time 11.20, opened up 20 mins late: should of been open 11am. My order was accepted for 11.20am collection, got the 'thumbs up'. Still waiting for pizza 11.30am.

Paid for ice cream but was missing from order

I love it. It's so good it will end up making me fat if I keep eating it so much

Bought a small pizza but it wasn’t small though, perfectly baked, with some good stuffings

Pizza was delicious and hot when it arrived would order again xx

Good service with a smile. Food was lovely, will recommend and use again.

Nice as always but a bit too much tomato topping this time

Food wasn't good ...hardly any topping on pizza and very dry

Driver turned up, I answered the door for the driver to realise he delivered my pizza to wrong property. Then went to COLLECT my pizza, fresh one requested. After 9 mins driver back with OLD pizza not fresh. Cold and disappointed 😞 expected better from a large chain.

Ordered through Ben who had a wonderful telephone manner . Keep up the good work young man 👍

Service from Ben was excellent, food ready for collection in rapid time.

Couldn’t get the website to accept my order for some reason, but the staff sorted it quickly their end. Always use this branch as the food is delivered quickly and it never disappoints!

The delivery driver didn’t enter our postcode when trying to deliver the order so ended up at the wrong site and then we had to direct him via FaceTime to get to us - we pre-ordered to ensure it would be there on time as we were having a customer meeting.

Great customer service by Ben!!

Ben was super helpful, service was super fast

Cheylesmore papa johns food Always tastes fresh and is served hot. Ben is always very efficient. Never had a bad pizza.

Exceptional service! The pizzas were made in great time and tasted great! Would definitely be returning!

great food and good service from Ben!

Very helpful staff!! Ben was really awesome!!

Really happy, as a vegetarian with kids, Ben really delivered...half and half pizza. Stuffed crust and considering I live 20 mins away the pizza was still hot when i got home. Great service, great pizza

Pizza was delicious and hot when it arrived

Very friendly and great customer service and great food aswell go to place In Coventry for a pizza

The time that the delivery was delivered was not met and I never got the food .

Food was hard as if it had been waiting on the side for a while, incorrect dips were received. Overall not very happy.

Food didn’t get delivered so I’m not able to to give an accurate review on taste or quality. I tried to call the restaurant and didn’t get an answer.

Average pizza, over priced. Delivery driver late, rude and aggressive. Actually thought he was going to attack me. Would not order from this takeaway again, don’t need the stress.

Very nice pizza but a bit pricey

After waiting for an hour the food never came

Did not turn up took my money agrees to make food so should commit an send the food out

Ordered and paid for two garlic and herb dips with the pizza but didn’t get any. Delivery driver didn’t look up or make eye contact when delivering and was on phone.

Food wasn’t even delivered. Absolute joke

The Pizzas are really nice and well made, in-fact way better than Domino's and Pizza Hut. I always call to order and then collect it from here so never had a problem with waiting times. They always have got great deals on collection.

I didn’t even get my order and just eat does pick up for customer help Terrible terrible service

Didn’t receive the extra special garlic sauce that I paid for an the pizza was cold - had to reheat it in the microwave

Where is my order? I have called you before you closed but there was no response Not what I expected

Took my money and never delivered my pizza. Called multiple times no response. Disgusting service

Papa Johns pizza is about the best I’ve ever had , not ordered from here before , persuaded by my son to give them a try and I was really impressed with how good it tasted.

Great food and service/delivery

Thick layers of onions chunky non edible! The bases of the pizzas was just soft and soaked im grease..cheese super thick

Ordered at around 6pm. Told delivery would be 6.25-6.45. At 6.50, I chased via the app who sent a text message stating the delivery would now be 7.05pm. Called restaurant at 7.10pm to be told that my order had not gone through and they would start cooking immediately and deliver in 25 mins. Asked to cancel and get refund as I was going out and was told that they would call back after speaking with a manager as cancelling was not possible. After 10 mins no call back and so I called again stating that noone would be here to take delivery 1 hour 40 mins after initial order. Finally managed to cancel order but now have to wait 7 days for refund to be processed. 🙁

It took far too long to arrive, they only updates I got were after I sought them out and there was no effort to inform me of the delay until then

Nice pizza but getting a bit pricey

we order from here regularly and have never had a bad pizza. always quick service hot and tasty. thank you

Absolute rubbish!! Didn't deliver the correct order and when I phoned to complain couldn't hear because of noise on their line, said they would phone back but didn't. Don't waste your time or money!!!!

ordered online. delivery time was average. lots of pineapple on the pizza as i ordered DOUBLE pineapple. ya know it's right. tasty pizza and the filled crusts are amazing. some cinnamon thingies and this was a great experience. lovin papa johns

My daughter loves Papa John's pizza's,.

Always tasty and nice and hot when delivered.

Great place to get a delivery or collection from plus you can order in the place too...... Also can get a drink from this place (pop and water) and also can get something vegan aswel

sometimes brilliant and tasty, sometimes below par

Always nice and hot when arrives

Foods good when it eventually arrives. If you order on the app be warned that it will show as delivered long before you actually get your food. When you ring to find out where it is you will inevitably be told it has just left this second and is 5 minutes away. If you ring again 10 minutes later they will still tell you it's 5 minutes away.... They will also offer you a free medium Pizza as an apology but when you actually try redeem the free pizza they have no record of it. Probably best avoided.

Very nice pizza, great delivery.

Worst delivery driver I ever seen and met ,just sitting in his car not even making a effort to look for deilivery address ,then being rude, when I had to go to his car to get my order, very lazy

Good as usual but a taste i can only describe as branstone pickle was predominant in the meat piza. Not very pleasant.

Poor value for money vs competitors. Small and expensive and toppings were very stingy.

Excellent as my partner and I was hungry anyway. Will do this again

Lovely driver! Arrived early when I wasn't quite home yet, but was happy to wait for me to get back and very cheerful and friendly.

For the same price the pizza is larger at dominos 🤷‍♂️

The pizza was bland and dry. The sides were tasteless and couldn’t taste the topping. The cinnamon scrolls were lacking in cinnamon and the brownies were over cooked and no soft centre. Going back to dominos!!

Pizza was decent but it wasn’t hot.

They have said it was delivered but I haven't had the food

My order wasn’t Delivered I never got my food !!,

Left pizza on doorstep and rang bell as instructed 🙂

Delivery time was 17:50, I left the delivery address 19:00 and the food was not yet delivered. I am not even sure if it was delivered, and if it was, to whom was it delivered

The only pizza place I have found with vegan options. 👌👌

Great food and delivery but very expensive!

Always quick delivery. Food always hot. Need to bring back the LOVE IS ice cream. So nice.👍👍

Fantastic service from start to finish.

Very good value for money and hot

Excellent Pizzas but far too expensive.

Delicious in taste and quick delivery service,good customer service 👌

Delicious pizza always my favourite

It from here regularly. Consistently good pizza and great service

Super incompetent staff pretended how not to hear me during calls, laughs, unprofessional. 1:30h late delivery cold food forgot my toppings and refuse to give me a refund

Nothing bad about the delivery of time, was a bit late but that’s fine

I’ve reviewed Papa John’s Cheylesmore before. Reliable local pizza place but I must admit the pizzas are bit too tomato-y and greasy. Not bad but average. What gets me ordering are the sides and especially the scrummy Marmite Scrolls, I sometimes pop in just to order them - but £4.99 for 8 is pricey without a special offer. Chicken poppers quite nice and potato tots with cheese are ok too. Give me the Marmite scrolls!

Nice pizza, parking a bit annoying at times.

It was great came @ 6:40pm when it was due at 7;05 and it was lovely it was all hot

best pizza in coventry , highly friendly service !!!

Absolute fraudsters, would not recommend. Much better papa John stores in coventry, go elsewhere.

The delivery driver was lovely.

Nice and hot on delivery. Drivers always polite.