Pizza Hut in Plymouth

Ordered the chicken supreme, asked for it to be sent back as barely any chicken on it to which the waiter was happy to do so, out come the manager who was extremely rude and told me it was the standard amount of chicken even though multiple slices didn’t have any chicken on it. I asked to bring the pizza back to show him, he pointed all around the pizza nearly touching it trying to show me the most tiniest pieces while being extremely rude, my partner was in the toilet at the time. My partner then returned and his attitude completely changed. Nothing we could do at this point as you have to order though QR code and pay on order, which he clearly knows. I don’t understand how the manager can have such an awful attitude. The toilets are also unhygienic, will never be returning!.

Very sparse topping on pizza so disappointing pizza and i wont order again,delivery very good.

1:30pm on Sunday lunch time. Sign on the door ‘closed’. No reason why, nothing on the website to warn when trying to book a table. Assume they have shut down or too inept to open so I would avoid so you aren’t disappointed

Visiting this Pizza Hut location in Plymouth made me SMILE! As an American visiting the U.K. I found your Pizza Hut to be FAR AND AWAY better than the old Pizza Huts we see in the U.S. The selections of pizza were amazing! From the sides to the awesome pizza ingredients offered and then ice cream?? I will never be the same going back to our dying Pizza Hut franchises. Wow! I'M SOLD ON U.K. PIZZA HUT! 😍

Quality very poor. Ordered a BBQ sauce one. Was only under one slice. Quick dry.

Small Pizza and soft drink £20 a head. Food okay. Self service ordering and obviously noisy kids abundant. If we are now expected to order via app to save on staff wages why do we have to pay a premium for a pizza? Next time I go to the cinema I'll eat elsewhere. Not value for money.

All good apart from their recommendation to order through the app. If I go to a restaurant I want table service. Stop trying to save staff costs Pizza Hut...look after your customers.

The lady that served us was very helpful, pizzas didn't take long, and we're very tasty.

Good old pizza hut, doesn't change much and I'm glad of it. Perfect for before or after the big movie or just as a treat.

Not very happy food was cold on arrival and two items missing from order also pizzas were burnt not a very good experience

Haven't been to pizza hut in years! Went for the legendary buffet, the food did not disappoint!!! Service was via a qr code, and unfortunately due to it being half term it was very busy and noisy

Not very easy get a 5* from me so this is saying something. I can't honestly fault the restaurant, friendly service staff, greeting was lovely and explained the new way to order and was happy to help. The food was really nice and freshly cooked, salad bar was all clean a fresh with bowls underneath and the atmosphere was good and wasn't over crowded at this time. Overall great experience and would recommend. Only thing to consider is the price is a little steep. Well done pizza hut team 👏

Really good food, value for money for takeaway.

Betty the waitresses is a credit to pizza hut. Very polite and helpful. Old fashion waitress service.

For the money, it is good value here. You can get a lot of bang for your buck. The service is friendly in that they pretty much just direct you to an app or ask you want the lunchtime buffet and then bring you a glass. But they are pleasant and helpful when you chat with them. Plus the guys that are working in the kitchen seem to be doing a great job of throwing out loads of tasty pizzas. Is it the best pizza in the world or even Plymouth? No. But is it pretty good and great value, Yes. Plus if you have little ones or are someone that is fussy or just can't make up their mind, fancy lots of choice, this is great. Their lunchtime deal is around £10 for all you can eat and you just keep going up and helping yourself to pizza and salad. So you can't really go wrong. The choice of salad stuff is great and it is kept pretty tidy which is nice.

All the food was cold. On calling Pizza Hut they confirmed the food had been made for 8.10pm original delivery time but it didn’t get collected until 8.55pm, so sat waiting for collection for 45 minutes

Food was cold and not good, it was delivered 25 min late

Good food but clearly understaffed. Food was quite a wait but good when we got it. We had 2 pizzas and a child meal deal.

Really expensive for what is pretty basic stuff. Decor is looking dated and they operate a cash free system, the ordering is done through an app via a qr code on the table. All in all a soulless, expensive experience.

Arrived juat before 2 PM to a sign on door saying they was reduced availability due to oven failure / staff. People in front were directly seated. We were ignored for about 10 minutes, and then told we could not be seated till 4PM. Left.

Dear, the QR code ordering system means that you don't see the staff much.

Pizzeria found while waiting for the ferry. We were warmly welcomed there as a family. You must order using a QR code. The staff was very friendly. My cutlery was dirty, the bench torn. The meal was relatively good.

Standard, know it will please the little one, but tried a gorgeous hot kitkat cookie and the staff were friendly!

No staff around when we did find someone told to order on app. Tables incredibly sticky and plates still dirty by buffet. The food was lovely so did make up for the rest of the issues.

Thoroughly enjoyable meal. Pizza Hut have upgraded the buffet for vegetarians which means we get a much wider variety. Seriously lovely goats cheese and chilli pizza. It was delightful. Can't review without mentioning two members of staff, Maggie who served us and Kiela who was cooking.Both amazing people and a credit to Pizza Hut. Thanks to all for a lovely experience.

The Barbican Pizza Hut have got it right. The speed and friendliness of service along with the variety and cost of food make this a great venue The buffet options have expanded and as a vege I enjoyed the variety. My wife is a vegan and eating out can be difficult but Pizza Hut offer some amazing vegan options. Big shout out to Maggie and Kiela who went out of their way to make the whole meal superb.

Very good service and stuff very friendly. Foods was very delicious too. We love it 😍

In my opinion, this is the best pizza available. I love their pan pizza and the toppings are always generously proportioned. And I love the salad bowl. The people serving were very friendly and helpful but to submit your order you have to download an app and use the app to order. I was glad I had the help of a younger generation to do this. One thing I didn't like is that you have to pay in advance. Having said that, I can also understand why that might be necessary. But tipping in advance? With hindsight, it wouldn't have been a problem, but in my mind tipping is for service not as an add on for the service you might get.

Went for a meal and the boy said it was £16.99 per person for pizza, soft drink and ice cream. We also got a beer and when we got the bill for the beer they added the soft drink. When we queried it they told us we were getting the pizza and salad and what the boy is was for weekdays and not weekends. The manager didn’t really care that we got told the wrong deal. The pizza wasn’t that great as it looked like frozen dough. They need to monitor the salad bar as a lady and her child came up and the child decided to put his hands in the corn.

order wasn't complete, order was cold, driver arrived without the insulation bag so packaging was cold and slightly wet. terrible experience, I want my money back but know I'll never get it😢

Very busy and they should have turned us away really but made promises instead. Salad bar was in a state, not topped up the entire time we were there and dirty bowls left all around it. Each compartment mixed in with the next. Our food was sat in the deliver shelf for over 10 minutes before actually being collected by a member of staff. Ice cream factory filthy and not topped up. Generally in disarray.

Poor family order went in but my meal was missing told my order went to the back of the queue when the whole order was together also the salad bar was poor doritos soggy potato salad black sweecorn poor

We had a lovely meal and fantastic service. The gluten free pizza was delicious, everything was beautifully prepared and presented. The bottomless drinks were cold and delicious. The salad bar was well stocked and our littlest party member was brought a puzzle sheet and crayons. Air con was very welcome and so were we. Free parking right by the door. The children had unlimited ice cream and salad. We weren't rushed and could sit where we liked.

arrived 40mins after the time we chose for delivery no explanation from delivery driver who turned up in pajamas one of the pizza's was incorrect but both pizzas had no cheese were very hard and cold pretty much inedible terrible we normally enjoy pizza hut but this was not good

Adam is a total asset to this site. Keep up the good work, dear chap.

Had a lovely time with my partner and son it even made me the best mum ever

Deserts took to long but were worth the wait

Absolutely delicious. There were six of us, we were given a large, comfy booth, no waiting time and the food was hot, fresh and tasty

This place is run down and the service is poor for the coat. One pizza, a lasagne, and two soft drinks cost more than £50. It is all self service and the food standard is on the lower end. I would stay home and order a Dominos.

Food was great, staff friendly and helpful, but ladies toilets were terrible, would not use them, they should look under the seat, need new ones, shocking filthy

Poor, impersonal service with average over priced food. Used to love Pizza Hut, such a shame.

Went here with the family straight after the cinema, friendly staff and the atmosphere is good. Food was really delicious, albeit expensive. This place is card only. No cash. 👎

Great pizza, delivery was fine, would definitely order again.

Great place to eat with friendly staff. Only downside is onkynone drinks machine but wasn't too busy

The app you are forced to use to order is an absolute nightmare but the staff couldn’t do enough to help. Really helpful, friendly and patiently talked us through the process.

Visited today was greeted well and shown to the table order through the app, received our glasses for are drinks quickly by a very friendly lady. Went up to the buffet to get food and could quickly see the chap in the kitchen was not happy for some reason asked him about what ingredients where on a pizza he walked off mumbling to himself so didn't get the information we wanted and was asking due to one of us having an allergy. He then came back I asked if they was bringing out a particular pizza and he looked to the lady and she said to put one in again he wasn't happy for this, I selected some food and went back to the table, went up to the salad bar and the lady approached us and apologised for the kitchen Staffs behaviour, I stopped her and said it's not her place to apologise for his behalf but thank you anyway. From our table you could see straight into the kitchen and this chap was still not happy the entire time we was there clattering around banging and just his whole attitude not welcoming we actually thought about leaving at one stage. But we stayed and enjoyed our food the lady came over and personally told us the pizza we asked for was ready and out on the buffet, she was fantastic and I'm sorry I didn't get her name to personally applaud her but her customer service was 10/10 and made up for the behaviour of the other staff member in the kitchen. She's a credit to the team for sure and hope she gets the praise from this review. We visited 14/5/24 ordered at 12:38pm.

£60 for a family of four, an extortionate price considering the whole experience we had. The pizzas were not much better than the cheap ones you can buy from a supermarket for £3 each. Doubt I'll go ever go back.

Food was horrible 😭 I left so Hungary

this food was luke warm, had to microwave it

Since they require you to use an app the experience is dull. A restaurant is about coming in and being greeted. Sitting done and being served. Instead it's stressful and dull. Food is good as usual .

No ice cream factory, no children's chocolate deserts, no potato salad. Pizzas very poor. Staff were helpful and friendly but that was the only positive. Food was awful. Very disappointed as it was birthday treat for family member.

Pizza arrived but was completely smushed to one side piled up together :(

Is what it is pizza hut, young staff working very hard looked like they could use a few more bodies. Food was as expected and served with a smile. Online ordering was easy but I'm beginning to really dislike cash only culture.

The staff were fantastic, really attentive smiley people considering they were short staffed and being a bank holiday Monday. The food is atrocious, pizza’s have absolutely no flavour or authenticity, tasted worse than a frozen own brand supermarket pizza. No bread sticks or garlic bread and the salad station is poor. All looks like it’s been hacked up by a blind woodsman and just iceberg lettuce. The warm pasta sides were also un-seasoned overcooked rubbish.

We had to be super quick as we were on our way to a show - they were really helpful and understanding. First time coming here in 10+ years and I was really impressed. Good salad, pizza and cookie dough!

Hardly much choice of pizza, none of the creamy pasta when we went up either. For the money you pay for a buffet, I found it to be a rip off

What has happened since Covid when eating out? Visited for my son’s birthday with his friends so we were a group of 9. Asked to order our food and was told I had to order via the app on the table! This took an additional 10-15 minutes to sort through and pay and the app asks for whether you want to leave a tip! Well yes, my tip is to go back to proper service and actually serve people! Heard the feedback from staff that we are short staffed today blah blah blah but I’m sorry, that is not the customer’s problem but an internal matter for Pizza Hut to manage. The pizza on offer for the buffet were either cremated, none of labelled with what they were, or simply nothing was there at all. After waiting around 15 minutes for something to arrive (along with many others) I cut my losses and asked for a refund on the adult buffets. Was told this would be actioned within 2-3 days and if this happens then ok. If not this will be escalated to a higher level. It is not the staffs fault but at the same time very disappointed and a little shocked at the whole lack of personal service these days seen in an “eating out” experience.

Satisfactory experience, expensive for small portions, and no unlimited icecream despite paying and advertising it. Would have been helpful to know that when we ordered the kids meal… when we went just for that. Or better still when we picked up the bowl to get the icecream….. Or Evan when we he stood around and asked for another scoop?? Hard to watch his face when he didn’t understand why he couldn’t have anymore. dissapointed kids, and cheesed off parents who couldn’t plan for the sulking and whinging that then ruin my entire evening. All you needed was a sign or a server explaining when you came in? That ice cream factory is a big deal…. You have adverts for it all over the damm tables?! Probably won’t return.

Our server Maggie was fantastic! We went for buffet lunch during school holidays so it was really busy, but Maggie was so lovely and attentive.

Been twice now in the past few months to try and have a vegan pepperoni pizza, and both times they are "out of stock". Restock your vegan products please... Bet you never run out of "normal" pepperoni.

Very great service by a staff member named Mike made us feel very welcome and amazing food

Quite expensive, card only but food was delicious and staff are friendly.

Pizza is shocking no toppings lack of cheese not far off a frozen pizza from your local supermarket sorry it this comment offend local supermarkets

My review, atmosphere one star it's a bog standard pizza hut that's in need of decoration with plaster broken off the walls where the booth table hits it, staff were very pleasant but they don't take your order anymore, you do it through a qr code on your table so that's a 3 stars . As for the food it's one star my wife ordered garlic bread and when it came the basket had old jalapenos under the lining paper. None of us had ordered jalapenos so would appear the basket was not properly cleaned. Second myself , my wife and one of the kids were ill the following morning the only thing we'd eaten that the child who did not get sick hadn't was the ice cream factory. So is this machine being cleaned out regularly or do they just keep topping it up with the whippy ice cream mix.

Greeted quickly by manager. Told to wait for a table despite half the restaurant being empty and plenty of staff standing around. Was seated after 10 mins standing. Manager informed us we couldnt use our guft card on the app, and had to order in person, but then didnt come over to the table to take our order. Not impressed by the service. Ive managed to write this review while I'm still waiting

Love the buffet, hopefully this one doesn't shut down like the others in Plymouth

I ordered my food over 4 hours before i wanted it delivered, So that should have been plenty of time for you to have my delivery sorted. The order was for 6pm. The time got to 6-30 and with no update from you i decided to phone Pizza hut. They said the food had been waiting there sine 5-50pm!! They didnt know if anyone was coming or not!! They suggested that i could pick it up myself. Which i did as i had a lot of upset people waiting for food. I picked up the food at 6-50 which was cold and not the standard it should have been as it had been sat waiting for so long. When i arrived home there was a new message saying someone was picking it up and it would be with me at 7-29pm. a whole 89 minutes late if i hadnt picked it up myself!! This is simply not good enough. I understand it was a friday night and its busy, But your communication has to be better. I look forward to hearing back from you on this issue and expect some sort of voucher or monetary compensation. Thank you

Lovely polite man who delivered. Food was awful! Burnt corn on the cob and burnt pizzas!!

Food was an hour late, it also arrived stone cold. It’s absolutely freezing.

Waited over 2 hours for food to arrive. Phoned the restaurant to ask about my order. The two choices I was given was 1. To go and collect my order, 2. To wait it out. Food eventually arrived after I had sorted food elsewhere. Would not recommend ordering on a Friday evening as you'll be guaranteed to staying hungry.

Thanks to Pizza hut I began mewing and it has changed my life.

This branch is now old and tatty. Staff go through the motions. They asked if everything was OK but moved away before we could answer. Salad bar tired. No info on what salad/sauce was what. Thin pizza so soggy and uncooked in the middle (soggy bottom). So much grease. Pizza and sides so expensive. Even taking their deal it was £44 for two individual pizza and sides. (Collection offer of any pizza £10 - wish we had).

Food was cold. Order was placed over 2 and a half hours prior to waiting

Really great place Amazing pizza

Restaurant appeared to be clean enough, 'free' salad available as usual. I visited at 4pm so plenty of seating at that time. They don't accept cash for payment, but you can use the QR code on the table to order and pay which I found to be quite a smooth experience. Comparing the price to the takeaway I usually use (Dominos), I thought Pizza Hut was very expensive. For example a single meal deal in Pizza Hut is £22 for individual pizza, side & drink where Dominos is £25 for a feed the family deal.

Buffet Little service taken to table then order via app get given plates cups and then you get your own food drinks deserts.

We go to a pizza hut every new year's day and because our closest one closed down we travelled quite a long way to get here. It was slightly understaffed when we arrived so we had to wait to be seated in spite of the fact alot of tables were empty. but the lady was apologetic and friendly so it didn't feel to bad. But when we got a table it was sticky and a little crumby which wasn't great. But the food was acceptable. I didn't feel there was a great selection, but what I got was tasty.

Food was decent, there was lots of seats (Sunday afternoon), we were in a rush and the wait time was only 15 mins for food so that was great. I would avoid the salad bar and maybe even the buffet, there were very small children unsupervised taking food with their hands so we gave that part a miss! Everything else was good but the ice cream bar is nowhere near as good as it was when I was a kid!!!! A tad disappointing!

At a time where we want to have a family meal away from technology, ordering food via a QR code was time consuming and annoying. Eating out is supposed to be a treat, enjoyable and easy, but it was meh. The food was bland, macaroni tasted like the kind you mix with boiled water, pizza was meh....could have got the same for a fraction of the price from Tesco. Salad bar salads were like eating cardboard.

Food was almost cold by the time it got here, had to reheat it all in the oven as it was luke warm at best

Dirty, understaffed, long waits for food, dirty salad bar. Not good at all

The staff were very friendly and helpful even though they were very short staffed and one oven not working.

Very welcoming but after ordering via the barcode food took an age to come and getting glasses took a while also, did notice that our food was on the hot counter for around 10 mins before any of the servers actually served it but what made it worse was the manager was coughing literally every three seconds especially round the food, not following correct food hygiene procedures and My wife actually witnesses him unwedgieing himself which not being funny you don’t do in a food premises and especially infront of customers

3 hours late. Wrong order delivered

We had planned our evening around this visit so was rather disappointed when we walked in and was told ‘takeaway only’. Closing time was 2300 so was rather surprised as we was well within 1hr20 of it closing.

The pizza was a bit over done, some of it was burnt black.. the delivery driver was quick thank you

We had a very average birthday lunch here, pizza was actually better than expected, but the issues were... Can't book a table on the weekends. I can't pay with cash. Ordering for 8 via the app was an absolute nightmare, advertised cocktails but they don't even do them! This all added up to a very poor experience.

Awful.. turned up late and cold. Absolutely shocking from a well known restaurant. Driver went to the wrong house. Should have ordered from a local outlet

Tried to book a table for Saturday for 1pm for my daughters birthday and they couldn't book on weekend I said shame as your losing custom which they did. Always come here in past staff are great and food too but lost out this weekend just gone as I was in Cinema with kids and couldn't risk not getting a table

Placed the order at 17:50 and finally got it delivered at 21:19 … absolutely not acceptable. The food was like xarbord and cold. And so so late. So in the meen time of ordering this, I had to feed my children on other things in the house and put them to bed as they were so tired waiting. Unacceptable

Service was great, food was good, can't go wrong with Pizza Hut! Prices have launched up though.

Service was non existent, we waited for an hour for dessert which was burnt twice. Overall experience was not a good one and won't be returning

1 hour late. Called the restaurant after 30 mins to be told it was under the heat lamps waiting for a driver. Food arrived cold. Unacceptable performance especially as I paid for delivery.

Variety of the menu is great but the salad bar was dirty and empty. The pizza buffet was mostly empty or dried up pizza which was dissapointing as it is really off putting. I do appreciate the team was busy but for the amount of people that was having buffet I feel the buffet areas should have had more care and attention paid to it as it was quite disgusting at times. To be honest we as customers do everything ourselves with ordering and self service food so I didn't find the fact that the restaurant was busy a good excuse. I was just really dissapointed and I apologise to have to give negative feedback but the staff were lovely.

Dirty cutlery, a knife still had food on! Manager looked grim, his pants was falling down. He made us wait for 15min for a table despite various tables being open. Staff member who served us were lovely and replaced dirty cutlery and apologised. Mac and cheese cost £12 and was just grim. Pizza was not great. We loved pizza hut in the past but this was truly dreadful.

Visted for Buffet lunch, not happy I couldn't book beforehand. Staff were good, but children running around like it was a play area needs to stop.

Midweek so not many people to keep the flow of pizzas coming, love to pasta though

What service we got was good but the new system where one orders entirely using a mobile and a QR code on the table then has to pay online IN ADVANCE, in addition to making one feels like part of machine on a production line, almost entirely removes the interaction with the staff that, in a more civilized time, was part of the 'going out' experience. The prices also have been put up far too much for what are, after all, pretty basic pizzas. There wasn't even any vinaigrette to go with the salad. Disappointing. Whichever part of Pizza Hut's management did this should be brought to heel. They have potentially implemented a corporate suicide strategy...

Actually quite grimy. Witnessed a staff member kicking a dropped napkin under a table. Filthy cutlery, glasses and bowls. Food was cold. Music was loud. Not enough windows for air. Filthy surfaces too. Salad was clearly not fresh. Pizza was not great. Have decided I won't be doing pizza hut again

Admittedly we did go in at a busy period, but we had to wait a while to be shown to a table. It was quite loud in there with all the people and the music. Food is always good though, great pizzas, great salad bar. Never much good for veggies on the pizza buffet though